--- title: "Page 3 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is CareStack the right Dental solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- CareStack 4.8 (223) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 3 - Reviews of CareStack ## Showing most helpful reviews Showing 51-75 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NW Naseré W. Office Manager Medical Practice Used the software for: 6-12 months ### "Tooth Bud's Review" January 28, 2026 5.0 Pros Switching to CareStack has been a total game changer for our office. The practice and patient management features are incredibly intuitive, streamlining everything from scheduling to clinical charting. It has truly modernized our daily workflow and improved the patient experience. What sets CareStack apart, however, is the exceptional support. We have had a wonderful experience working with Mariangelis, whose expertise and responsiveness have been invaluable. The entire support team is consistently professional and helpful, ensuring any questions are resolved quickly. We highly recommend CareStack to any practice looking for a comprehensive, reliable platform backed by a top tier support system. Cons Our office has been using CareStack for our practice and patient management needs. While the software offers a solid range of features that have improved our workflow, we have encountered some system limitations that occasionally hinder our efficiency. We hope to see these functional gaps addressed as the platform evolves. Review Source LA Lan A. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack is the BEST!!!" December 23, 2025 5.0 Carestack grew on me over time. It is my 5th software so I have experience with many. I have to say it is one of my favorite softwares to use and is super easy to use. The training and onboarding team is the absolute BEST!!! Pros CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to \[sensitive content hidden\] (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. Cons There are some aspects that are set within the software from the backend. I wish there would be some availability to customize those aspects to enhance user experience. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Carestack had the best reviews so we went with it Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloudbased software that was all in one. Review Source HM Hannah M. Office Manager Medical Practice Used the software for: Less than 6 months ### "I recommend carestack!" March 25, 2026 5.0 We started off a little rocky but once we were paired with \[sensitive content hidden\] , things started falling into place for us! Pros We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. Cons We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from \[sensitive content hidden\] . Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Carestack has much more to offer under one platform. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed something that was growing with the times. Review Source JH Jasmine H. office manager surgical dental assistant. Health, Wellness and Fitness Used the software for: 6-12 months ### "Carestack review dental " February 26, 2026 5.0 Overall our team is pleased with what carestack has to offer, and look forward to seeing what new advancements they have to bring! Pros We love that it is very user friendly and easy to use. Support is prompt when needed and has lots of awesome features! Cons Some of our patients do struggle with the patient portal, and receiving their access codes. It can be a bit confusing for older patients. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) we wanted to be cloud based since we have multiple locations Review Source KR Katelynn R. Office Staff Medical Practice Used the software for: 6-12 months ### "We love CareStack!!" May 7, 2026 5.0 Pros What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. Cons The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else! Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted cloud based software, more user friendly Review Source MP Mehul P. Oral Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Seamless Transition Thanks to \[sensitive content hidden\] Amazing Training" September 3, 2025 5.0 Our overall experience with CareStack has been very positive. The platform offers a lot of great features that help streamline scheduling, billing, and patient management. While there’s a bit of a learning curve at first, our trainer, \[sensitive content hidden\], made the entire process so much easier. She was patient, knowledgeable, and incredibly supportive, which made the transition smooth and stress-free. We feel much more confident using the system now and appreciate the tools it provides to make our workflow more efficient. Pros The best part of our CareStack experience was our trainer, \[sensitive content hidden\]. She was absolutely amazing patient, knowledgeable, and made the entire training process so much easier. She explained everything clearly, answered all of our questions, and really helped us feel confident using the system. Her guidance made the transition smooth and stress-free. Cons There’s a bit of a learning curve in the beginning, especially when switching from another platform. However, the training and support team especially \[sensitive content hidden\] made it much easier to adjust. Switched from [Dental-Exec](https://www.capterra.com/p/2330/Dental-Exec/) We made the switch to CareStack because we were looking for a more streamlined, all-in-one platform. It offered better integration, easier access to patient data, and improved reporting features compared to what we had with DSN. Review Source SL Shae L. operations Medical Practice Used the software for: 6-12 months ### "Excellent Customer service " April 27, 2026 4.0 Tim has been amazing in walking us through each step and answering all questions. I like that they listen to their clients feedback and are improving the software on a consistent basis. Pros The fact that it is cloud based and that they have a great customer support system that makes the transition easier. Cons The Ledger and insurance posting is not as user friendly to read to the average office staff. It makes it difficult to be able to understand where balances are coming from Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We needed a cloud based software for multiple locations Review Source PS Paula S. Office Manager Medical Practice Used the software for: Less than 6 months ### "Very Happy with CareStack!" March 9, 2026 5.0 Wonderful! If I ever can't figure anything out I just call there support number. It does not take lng to get an answer or they walk me through how to do what I am asking. Pros The implemenation specilist was wonderful. She made it so much easier with all of her knowledge of the software. Always had a quuck response and explained in a way that was easy to learn. Cons The billing statement were hard to decipher but there was an update and now I really like the new billing statements! Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) New Owners wanted Carestack they like it better. Review Source TS Tara S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Thumbs up to CareStack" January 28, 2026 5.0 My overall experience with CareStack was alot better then expected. The team really does make the change over easy. Pros What I like most about CareStack is \[sensitive content hidden\]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. Cons My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We switched to CareStack to have everything in one. Review Source MB Maureen B. Accounts Coordinator and -RCM Medical Practice Used the software for: Less than 6 months ### "Learning and Understanding" December 17, 2025 4.0 The Startup team makes sure the team is comfortable with the process and learning how to maximize the functions. I appreciate when we do not understand a function, they take the time to walk us through and work on a process that works for the practice. Pros The support access has been a great help there are many areas to still maximize the software. Learning all the features attached. Cons There are many functions, but the reports set up having to go into multiple reports to get numbers and trends it would be nice in a one report function, The forms and notes and amending items are a struggle, The training team are working on creating an all-inclusive report. Also, if items apply incorrectly and not being able to amend or remove the item to make corrections as we need to. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) Administration decision to upgrade software for practice needs. Review Source Caroline A. Insurance Verification Specialist, Remote Front Desk Insurance Used the software for: Less than 6 months ### "Excellent System" December 17, 2025 5.0 It is great, our transition to Care Stack was steady and we are learning a lot more features that help us with our workflow in our practice. Pros I like the Chat Support feature which the reps are active and we get assistance in an instant and I also love that it is user friendly. Cons The creating of plan breakdowns and online registrations are a bit longer to fill up. It will also help if they could allow to add all CDT codes under frequency and limitations. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) There were too much issues and less support. Not very friendly to other software integration. Review Source EG Erica G. Team leader Medical Practice Used the software for: Less than 6 months ### "Supportive Onboarding Team That Made Our Transition Smooth" December 16, 2025 5.0 The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive. Pros We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially \[sensitive content hidden\] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption. Cons As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) It was time for an upgraded software and less glitches Review Source TC Tammy C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Happy we switched " January 27, 2026 5.0 Our experience has been very positive, Our team leader has been a blessing(Tim). Looking forward to learning more benefits of using this service. Pros The customer support is amazing! Forms are so easy to send. Customer service is so supportive. program is easy to use. Cons For me billing on the ledger is a little hard to understand. Besides that I have no other complaints. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) This had more to offer for our business. Review Source AL Ana L. Surgical Assistant Hospital & Health Care Used the software for: 6-12 months ### "An asset to the productivity of our office " August 11, 2026 4.0 Pros The all-in-one platform feature. Eliminates the need to have multiple subscriptions in multiples places, and allows it all within CareStack (dosespot, overjet voice). Cons The fact that there is multiple different ways to get to the same place. If it were condensed into a single consistent path I believe that would be more efficient and quicker to navigate. Review Source MS Meg S. OM Hospital & Health Care Used the software for: 6-12 months ### "PMS that listens & updates regularly based on suggestions" August 28, 2025 5.0 Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests! My Customer Success Manager is \[sensitive content hidden\] and she, with \[sensitive content hidden\], have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case. As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! Pros The Customer Success Manager assigned to me has been the most incredible asset! There are so many ins and outs of CS and she has taught me sooooo much. Cons The things I don't like have been sent to the CS team and they actively work to add the suggestions/complaints to the next published update. Review Source TR Teresa R. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "They thought of EVERYTHING!" February 6, 2026 5.0 From start to finish everyone involved was professional, caring and experienced. I highly recommend ALL dental offices to make the switch to Carestack! Pros They seem to have thought of EVERYTHING! Love how everything is linked and it allows you to go from the ledger to an ins pymt to the cahrt and back again AND that it is cloud based!!. Cons A few features we expected to have available are not yet completed. Hoping to have them up and running soon Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack more integrative for our needs - ability to access mulptiple locations from wherever you are Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) needed cloud based system for multiple locations Review Source AS Ashley S. Office Manager Medical Practice Used the software for: 6-12 months ### "Happy with transitioning to CareStack" February 12, 2026 5.0 Great. Even with the above complaint, the support team was still able to help us better understand and customize the information if needed Pros I am really happy with the ease of the transition from previous software. Plenty of help and support from CareStack team (Racquel) Cons Billing statements are complicated for patients to read. Patient ledger is difficult to follow along Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated software, our practice was exceeding the functions. Needed updated softwares Review Source CC Cristy C. Billing Insurance Coordinator Medical Practice Used the software for: 6-12 months ### "Very good system" February 18, 2026 5.0 My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. Pros The support. We could not have made it through the changes without the support from \[sensitive content hidden\] Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed something more updated. We wanted to take our practice to the next level. Review Source AB Aziz B. Owner Medical Practice Used the software for: 6-12 months ### "Great Support " February 12, 2026 5.0 There was always great support. Plenty of meetings and check ins. Questions and concerns never went unheard. Pros The interface is very seamless, it is user friendly. You can get to almost every application you need from almost any screen Cons I think at first we didn't have all the systems we were looking for within one software, but there were ways around it to make it work. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The system was outdated and we exceeded its functions Review Source SP Shalayna P. Vice President of Operations Management Consulting Used the software for: 2+ years ### "A great PMS for multi-practice offices" October 15, 2025 5.0 The support team has always been helpful, and the practice management software overall is very user-friendly. Pros CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization. Cons The reporting features in the past has been limited, but we're excited to see the new programs offered by CS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cloud-based system plus integrated systems Review Source SF Suzanne F. Insurance and AR-Dental Assistant Medical Practice Used the software for: Less than 6 months ### "Great Job \[sensitive content hidden\] !!" March 23, 2026 4.0 Overall Carestack is great. \[sensitive content hidden\] has been wonderful and patient. Once she became our trainer things really fell into place pretty quiclky for me. Pros \[sensitive content hidden\] was wonderful. I like how everything in Carestack is so streamlined and easy to work insurance once you know where to look for things. Cons I'll be honest, it was a bit rocky at the start. Our transition was not easy but once \[sensitive content hidden\] stepped in as our trainer things started to click Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To be more up to date with Patient portal and payment options Review Source EW Emma W. Clinical Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review" November 14, 2025 5.0 I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based. Pros I liked how supportive the carestack team was with the transition. Everyone is personable and helpful. Cons I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack It is web based and there is a lot of support while setting up. Review Source EW Emily W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "CareStack\*\*" February 12, 2026 5.0 My experience with CareStack overall has been positive. The onboarding team helped to answer all of our questions and was always available in a timely manner when we needed assistance. Pros The onboarding team was amazing, customer service is great, and we love the frequent updates. The updates are always fixing bugs and issues. Cons It was a challenging transition from our old software, Eaglesoft. We are happy to be in CareStack but the transition is challenging especially for team members set in their ways. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Eaglesoft was behind the times and does not frequently update its product. Review Source SM Shannon M. Office Manager Medical Practice Used the software for: 1-2 years ### "Best Dental Software" August 19, 2025 5.0 The overall experience has been great! Once we were assigned a trainer to help with all the KPI and details of my issues, I loved my training sessions. Pros I like the features with insurance filling, and attachements for the claims, auto posting of payments, and patients having a online payment portal. Cons There is so much this software can do that it takes time to learn everything there is to know. The detail of each portion is excellent. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack CareStack offered everything we wanted for a much better price Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed a cloud-based software program Review Source VR Verified Reviewer BILLING COORDNATER Health, Wellness and Fitness Used the software for: 6-12 months ### "VERY USER FRIENDLY" July 30, 2025 5.0 EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. Pros EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. Cons NOTHING THAT I HAVE FOUND. EVERYTHING HAS BEEN WONDERFUL. IT IS VERY USER FRIENDLY. THERE IS ALWAYS AN ANSWER FOR MY QUESTIONS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) MY EMPLOYER MADE THE SWITCH. EAGLESOFT WAS LIMITED AND CRASHED A LOT Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.