# Page 3 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CareStack the right Dental solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176206/CareStack/reviews --- CareStack 4.8 (205) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of CareStack ## Showing most helpful reviews Showing 51-75 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PH Paula H. Dental Implant Coordinator Medical Practice Used the software for: 6-12 months ### "Carestack software" October 14, 2025 4.0 Very good! The initial training team was very good and knowledgeable. It would be nice if there was a personal follow up(included in the cost) to the office about a month or 2 later; This would allow the customer to see if they are using the software efficiently. Once you go live, there is always a huge learning curve. Pros Ease of scheduling patients and communication with the patients, multiple ways to complete tasks, can work from anywhere, the task manager is great, navigating through a patients chart is super easy, and they do a pretty good job with resolving issues. Cons Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) Software was outdated and no longer supported. Review Source EG Erica G. Team leader Medical Practice Used the software for: Less than 6 months ### "Supportive Onboarding Team That Made Our Transition Smooth" December 16, 2025 5.0 The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive. Pros We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially \[sensitive content hidden\] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption. Cons As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) It was time for an upgraded software and less glitches Review Source MM Mandi M. Practice Administrator Medical Practice Used the software for: 2+ years ### "CareStack for everyone!" April 16, 2025 5.0 As a day 1 veteran user, CareStack has come a LONG way, for the better! Overall 10/10 recommend CareStack and I don't know why every dental practice would not be using it ESPECIALLY multi-location and or multi specialty practices. Pros I love that it is a a full service comprehensive practice management software that has easy set up, and is user-friendly. It helps alleviate administrative burdens of billing, coding and claims. Streamlines efficiency! Cons If I had to label one thing, talking to bots - but its easy to get in contact with a human (or reference online articles for help or pointers - or report bugs through CareStack /Chrome extension) Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) something new, more efficiency, more all-inclusive Review Source AC Alexis C. Dental Assistant and Office Manager Hospital & Health Care Used the software for: 2+ years ### "5 Stars, great software" September 9, 2025 5.0 It has been a great experience, my trainer, \[sensitive content hidden\] , did an amazing job at showing me all the features and made it simple to navigate the software. Pros I like how carestack is so easy to navigate and the amount of great features the software has. The staff is very kind and very helpful. Cons I have not had a bad experience with carestack. There is a lot of features we are able to use that may seem overwhelming but they are easy to access and the staff is willing to answer our questions when needed. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed an updated software and one that is easy to navigate. Review Source Caroline A. Insurance Verification Specialist, Remote Front Desk Insurance Used the software for: Less than 6 months ### "Excellent System" December 17, 2025 5.0 It is great, our transition to Care Stack was steady and we are learning a lot more features that help us with our workflow in our practice. Pros I like the Chat Support feature which the reps are active and we get assistance in an instant and I also love that it is user friendly. Cons The creating of plan breakdowns and online registrations are a bit longer to fill up. It will also help if they could allow to add all CDT codes under frequency and limitations. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) There were too much issues and less support. Not very friendly to other software integration. Review Source PS Paula S. Office Manager Medical Practice Used the software for: Less than 6 months ### "Very Happy with CareStack!" March 9, 2026 5.0 Wonderful! If I ever can't figure anything out I just call there support number. It does not take lng to get an answer or they walk me through how to do what I am asking. Pros The implemenation specilist was wonderful. She made it so much easier with all of her knowledge of the software. Always had a quuck response and explained in a way that was easy to learn. Cons The billing statement were hard to decipher but there was an update and now I really like the new billing statements! Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) New Owners wanted Carestack they like it better. Review Source SP Shalayna P. Vice President of Operations Management Consulting Used the software for: 2+ years ### "A great PMS for multi-practice offices" October 15, 2025 5.0 The support team has always been helpful, and the practice management software overall is very user-friendly. Pros CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization. Cons The reporting features in the past has been limited, but we're excited to see the new programs offered by CS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cloud-based system plus integrated systems Review Source TS Tara S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Thumbs up to CareStack" January 28, 2026 5.0 My overall experience with CareStack was alot better then expected. The team really does make the change over easy. Pros What I like most about CareStack is \[sensitive content hidden\]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. Cons My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We switched to CareStack to have everything in one. Review Source KR Katelynn R. Office Staff Medical Practice Used the software for: 6-12 months ### "We love CareStack!!" May 7, 2026 5.0 Pros What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. Cons The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else! Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted cloud based software, more user friendly Review Source TC Tammy C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Happy we switched " January 27, 2026 5.0 Our experience has been very positive, Our team leader has been a blessing(Tim). Looking forward to learning more benefits of using this service. Pros The customer support is amazing! Forms are so easy to send. Customer service is so supportive. program is easy to use. Cons For me billing on the ledger is a little hard to understand. Besides that I have no other complaints. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) This had more to offer for our business. Review Source TR Teresa R. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "They thought of EVERYTHING!" February 6, 2026 5.0 From start to finish everyone involved was professional, caring and experienced. I highly recommend ALL dental offices to make the switch to Carestack! Pros They seem to have thought of EVERYTHING! Love how everything is linked and it allows you to go from the ledger to an ins pymt to the cahrt and back again AND that it is cloud based!!. Cons A few features we expected to have available are not yet completed. Hoping to have them up and running soon Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack more integrative for our needs - ability to access mulptiple locations from wherever you are Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) needed cloud based system for multiple locations Review Source EF Evan F. Dentist, Owner Hospital & Health Care Used the software for: Less than 6 months ### "New Carestack user review: Chicagoland private practice" March 26, 2025 5.0 Generally we like the intuitive interface, ease of navigating to what we need, ability to customize settings for each individual and our practice, and support from the Carestack team Pros Excellent sales team to provide enough knowledge to make an informed choice and understand all costs. Very thorough transition program to ensure there were almost no issues with moving data from our previous software (Dentrix) Post-implementation support with troubleshooting and reporting Comprehensive software features, allowing us to consolidate several systems: charting, scheduling, and e-filing insurance claims; patient texting and review management; patient forms and practice analytics; e-prescribing (dosespot integration). Generally all-in pricing, rather than being nickled-and-dimed to add in additional features. Cons Required a fair amount of my time (dentist/owner) prior to go-live setting up parameters and validating data. It was time well-spent, however, as we have had very few issues since go-live We have been live for 2 weeks, so long-term outcomes remain to be seen Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack Informative sales team, competitive all-inclusive pricing, cloud-based hosting, good interface Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Weave](https://www.capterra.com/p/141842/Weave/) Very poor customer support, very outdated and unintuitive interface, lack of comprehensive features or reporting, a la carte system of needing to pay extra for extra functionality modules Review Source AS Ashley S. Office Manager Medical Practice Used the software for: 6-12 months ### "Happy with transitioning to CareStack" February 12, 2026 5.0 Great. Even with the above complaint, the support team was still able to help us better understand and customize the information if needed Pros I am really happy with the ease of the transition from previous software. Plenty of help and support from CareStack team (Racquel) Cons Billing statements are complicated for patients to read. Patient ledger is difficult to follow along Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated software, our practice was exceeding the functions. Needed updated softwares Review Source EW Emma W. Clinical Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review" November 14, 2025 5.0 I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based. Pros I liked how supportive the carestack team was with the transition. Everyone is personable and helpful. Cons I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack It is web based and there is a lot of support while setting up. Review Source CC Cristy C. Billing Insurance Coordinator Medical Practice Used the software for: 6-12 months ### "Very good system" February 18, 2026 5.0 My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. Pros The support. We could not have made it through the changes without the support from \[sensitive content hidden\] Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed something more updated. We wanted to take our practice to the next level. Review Source AB Aziz B. Owner Medical Practice Used the software for: 6-12 months ### "Great Support " February 12, 2026 5.0 There was always great support. Plenty of meetings and check ins. Questions and concerns never went unheard. Pros The interface is very seamless, it is user friendly. You can get to almost every application you need from almost any screen Cons I think at first we didn't have all the systems we were looking for within one software, but there were ways around it to make it work. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The system was outdated and we exceeded its functions Review Source SF Suzanne F. Insurance and AR-Dental Assistant Medical Practice Used the software for: Less than 6 months ### "Great Job \[sensitive content hidden\] !!" March 23, 2026 4.0 Overall Carestack is great. \[sensitive content hidden\] has been wonderful and patient. Once she became our trainer things really fell into place pretty quiclky for me. Pros \[sensitive content hidden\] was wonderful. I like how everything in Carestack is so streamlined and easy to work insurance once you know where to look for things. Cons I'll be honest, it was a bit rocky at the start. Our transition was not easy but once \[sensitive content hidden\] stepped in as our trainer things started to click Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To be more up to date with Patient portal and payment options Review Source EW Emily W. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "CareStack\*\*" February 12, 2026 5.0 My experience with CareStack overall has been positive. The onboarding team helped to answer all of our questions and was always available in a timely manner when we needed assistance. Pros The onboarding team was amazing, customer service is great, and we love the frequent updates. The updates are always fixing bugs and issues. Cons It was a challenging transition from our old software, Eaglesoft. We are happy to be in CareStack but the transition is challenging especially for team members set in their ways. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Eaglesoft was behind the times and does not frequently update its product. Review Source AO Angelika O. Assistant Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Won't Be Looking Back!" May 23, 2025 5.0 Overall Carestack has been a big win for us compared to our previous PMS and support with them. The reporting is also easily accessible and easy to export. Pros I enjoy it being a cloud based software. From previous experience with this offices past PMS, the speed is great. I also love the ledger when it comes to viewing what procedures have outstanding money owed to it. That is something that I have not seen in any PMS and helps my RCM brain Cons I don't like that it is transactional based. I have always lived in a "DOS" world and a net world. That would be the biggest thing I would change in a heart beat. I also do not like how you always have to go to the chart to delete items. In previous PMS I have used it was available to do almost anywhere. Also, I wish you could just change the code instead of having to delete and add a new one. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We had constant IT issues and the speed was awful. Review Source MS McKenzie S. Location office manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review " September 18, 2025 4.0 Great! Love our onboarding team they were super helpful and very patient and game for anything! Michael and Mariangelis are great! Pros That it is all cloud based, and treatment plan estimates that are able to be sent through email and text and can be E-signed as well. Cons Lots of different updates happen and nothing goes out with warning things are changing. Support can sometimes only handle basic functions any thing more in depth they have to submit a ticket. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) WinOMS- old and outdated. Not cloud based. Review Source LB Leslie B. Check out clerk Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a great choice for dental software program! " September 15, 2025 5.0 The office I work for changed to Carestack several months back. We have enjoyed all the features that carestack offers. It definitely has some good features. As with anything new it has a learning curve but we have really enjoyed it and I would definitely recommend it for your dental software Pros The appointment blocks, applying payments, more detailed reports for the doctors, Voicstack, and CS pay. Cons The clipboard doesn’t always work right, have to refresh a lot, not enough ways to get into the X-rays. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloud based software and more features. Review Source MM Misha M. Practice Manager Medical Practice Used the software for: Less than 6 months ### "CareStack Conversion" August 29, 2025 5.0 We have had a great experience so far and the support has been fantastic! We have worked with many different departments of CareStack so far and the quick responses are wonderful. Pros Reporting has so much more details than our previous software. We are excited to have a timeclock, lab tracker, text to pay option as well as patient portal to pay for statements. Cons Just the learning curve has been a little difficult as with any software conversion is. We were prepared for that. Alternatives considered [iDentalSoft](https://www.capterra.com/p/148958/iDentalSoft/) Reason for choosing CareStack Much better reporting was the main reason plus esthetically we like it better. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Lack of reporting, no timeclock, no lab tracker, and patient portal Review Source TM Treasure M. Receptionist Medical Practice Used the software for: 6-12 months ### "Highly Recommend " November 13, 2025 5.0 My overall experience with CareStack has been positive, informative, and helpful. With this system, I am able to assist patients efficiently. Pros CareStack is very user friendly and enables daily operations to run smoothly within the office. The customer support staff (BR) is patient, knowledgeable, and always respond in a timely manner to questions. Cons Prior to the recent training, I did not like how long certain processes took within the system. However, that has changed now that I have been shown short-cuts and easier ways to perform tasks. Review Source PV Phu V. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Cloud based is the way to go!" May 20, 2025 5.0 I’ve used Carestack for a few years. It’s more intuitive, user friendly, and zero of the bloat of a traditional dental practice software., Pros Cloud based, easily accessed from anywhere, everything can be completed within a few clicks, and none of the bloat that can slow a computer down. Cons Doesn’t work if there is no internet in the office. Good thing was have reliable internet for the most part. I was able to use my cell phone hot spot to get by until spectrum was able to fix the internet. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing CareStack Carestack was very similar to Denticon but due to multiple practice I was able to get a better price than Denticon Review Source LS Lucas S. Regional Manager Medical Practice Used the software for: 6-12 months ### "Best Dental Software Company" July 31, 2025 5.0 Best dental software company I have worked with ever. The overall experience has been easy from the beginning Pros User friendly software and best customer service. I have experienced the best help from their team. Look forward to continue working with them Cons There has been nothing that I have not liked with this company. They have the best live support team and access to many help resources. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Wanting something that was cloud based and easier for our staff. 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