--- title: "Page 3 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is CareStack the right Dental solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=3" page_type: "reviews" language: "en" --- CareStack 4.8 (217) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 3 - Reviews of CareStack ## Showing most helpful reviews Showing 51-75 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Manuel S. Office Manager - Analytics Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Experience" January 30, 2026 5.0 We use CareStack across 9 Pediatric Dental Centers, and the experience has been very positive. The support team is proactive, responsive, and solution-oriented. The platform is fast, stable, and continuously improving. A solid PMS for multi-location practices. Pros Outstanding customer service, fast and stable platform, and a team that listens. CareStack is very open to making changes and improvements to better support real practice needs. Managing 9 pediatric dental locations requires reliability, and the system consistently delivers. Cons Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We needed a Cloud Reliable platform and Carestack was the best option Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "How CareStack Simplified My Dental Marketing Workflow" November 28, 2025 5.0 Overall, I’ve found CareStack to be a fantastic all-in-one platform for dental practices. From a dental marketing perspective, its versatility—spanning scheduling, analytics, and patient engagement—makes it incredibly useful for both small practices and multi-location groups. It streamlines so much of the workflow I rely on every day. Pros CareStack offers built-in functionality that supports marketing, patient engagement, and growth. From a dental marketing perspective its integrated email marketing and call tracking tools help to manage patient growth and recall with a very user friendly dashboard. Cons In the dental marketing field, CareStack’s limited focus on its email dashboard—and the lack of more customizable email-creation options—can be somewhat inconvenient. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Wanted a more multifaceted software for the price. Review Source KR Katelynn R. Office Staff Medical Practice Used the software for: 6-12 months ### "We love CareStack!!" May 7, 2026 5.0 Pros What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. Cons The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else! Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted cloud based software, more user friendly Review Source LB Lillian B. Dental Assistant Medical Practice Used the software for: 1-2 years ### "Efficient All-in-One Practice Management" November 19, 2025 5.0 Overall, we’ve found CareStack to be a helpful and organized software solution that supports smoother practice management. Pros We liked CareStack’s user-friendly layout, smooth workflow, and how it simplifies scheduling and communication. We liked that CareStack is efficient, intuitive, and helps our team stay coordinated throughout the day. Cons What we liked least was that some features can be slow to load during peak times and the learning curve for new users, as some tools aren’t immediately intuitive. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We moved away from Eaglesoft because we wanted a system with more flexibility, easier updates, and stronger features for communication and efficiency. Review Source MS Meg S. OM Hospital & Health Care Used the software for: 6-12 months ### "PMS that listens & updates regularly based on suggestions" August 28, 2025 5.0 Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests! My Customer Success Manager is \[sensitive content hidden\] and she, with \[sensitive content hidden\], have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case. As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! Pros The Customer Success Manager assigned to me has been the most incredible asset! There are so many ins and outs of CS and she has taught me sooooo much. Cons The things I don't like have been sent to the CS team and they actively work to add the suggestions/complaints to the next published update. Review Source SL Shae L. operations Medical Practice Used the software for: 6-12 months ### "Excellent Customer service " April 27, 2026 4.0 Tim has been amazing in walking us through each step and answering all questions. I like that they listen to their clients feedback and are improving the software on a consistent basis. Pros The fact that it is cloud based and that they have a great customer support system that makes the transition easier. Cons The Ledger and insurance posting is not as user friendly to read to the average office staff. It makes it difficult to be able to understand where balances are coming from Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We needed a cloud based software for multiple locations Review Source EG Erica G. Team leader Medical Practice Used the software for: Less than 6 months ### "Supportive Onboarding Team That Made Our Transition Smooth" December 16, 2025 5.0 The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive. Pros We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially \[sensitive content hidden\] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption. Cons As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) It was time for an upgraded software and less glitches Review Source PS Paula S. Office Manager Medical Practice Used the software for: Less than 6 months ### "Very Happy with CareStack!" March 9, 2026 5.0 Wonderful! If I ever can't figure anything out I just call there support number. It does not take lng to get an answer or they walk me through how to do what I am asking. Pros The implemenation specilist was wonderful. She made it so much easier with all of her knowledge of the software. Always had a quuck response and explained in a way that was easy to learn. Cons The billing statement were hard to decipher but there was an update and now I really like the new billing statements! Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) New Owners wanted Carestack they like it better. Review Source EL Emily L. Front Desk Coordinator Medical Practice Used the software for: 1-2 years ### "Efficient Software 10/10" November 13, 2025 5.0 The experience has been great! Especially with the level of support that was provided to us. Our patients are satisfied as well with how easy it is for payments & communication. Pros I liked how easy everything is to navigate. Very efficient! I think it’s very well put together when it comes to looking up patients information etc. Cons There really isn’t anything I can point out that I don’t like about it. I think if I had to say something it would be there are so many ways to do one thing. Not nesc a bad thing but I can see how sometimes it can be too much. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) System was very outdated. There wasn’t a lot of leeway in the other software. Review Source TC Tammy C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Happy we switched " January 27, 2026 5.0 Our experience has been very positive, Our team leader has been a blessing(Tim). Looking forward to learning more benefits of using this service. Pros The customer support is amazing! Forms are so easy to send. Customer service is so supportive. program is easy to use. Cons For me billing on the ledger is a little hard to understand. Besides that I have no other complaints. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) This had more to offer for our business. Review Source Caroline A. Insurance Verification Specialist, Remote Front Desk Insurance Used the software for: Less than 6 months ### "Excellent System" December 17, 2025 5.0 It is great, our transition to Care Stack was steady and we are learning a lot more features that help us with our workflow in our practice. Pros I like the Chat Support feature which the reps are active and we get assistance in an instant and I also love that it is user friendly. Cons The creating of plan breakdowns and online registrations are a bit longer to fill up. It will also help if they could allow to add all CDT codes under frequency and limitations. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) There were too much issues and less support. Not very friendly to other software integration. Review Source TR Teresa R. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "They thought of EVERYTHING!" February 6, 2026 5.0 From start to finish everyone involved was professional, caring and experienced. I highly recommend ALL dental offices to make the switch to Carestack! Pros They seem to have thought of EVERYTHING! Love how everything is linked and it allows you to go from the ledger to an ins pymt to the cahrt and back again AND that it is cloud based!!. Cons A few features we expected to have available are not yet completed. Hoping to have them up and running soon Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack more integrative for our needs - ability to access mulptiple locations from wherever you are Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) needed cloud based system for multiple locations Review Source SB Sydney B. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great system" September 19, 2025 5.0 Carestack is definitely the most innovative software system on the market for all dental practices right now. We have had top notch customer service since we showed interest in switching the them. We have now been live for 6 months and we still have multiple people we can contact and immediately get a response. Carestack has kept their promise of continuous updates and taking feedback seriously. To say we are impressed would be an understatement. Pros 100% Customer service is TOP NOTCH! They continue to reach out/respond to all of our questions and feedback. Cons Adjusting our doctors scheduled working hours was the most difficult thing I've had to learn with CS. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack The ease of use was undeniably better with CS. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Because sensei was not idea for our practice Review Source CC Cristy C. Billing Insurance Coordinator Medical Practice Used the software for: 6-12 months ### "Very good system" February 18, 2026 5.0 My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. Pros The support. We could not have made it through the changes without the support from \[sensitive content hidden\] Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed something more updated. We wanted to take our practice to the next level. Review Source Jennifer C. Insurance Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Carestack for an Oral Surgery Office" September 30, 2025 5.0 Pros We are an office that utilizes every part that Carestack has to offer. It is alot to learn but once everything is up and running its easy to use and Carestack support is always there to help guide you. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) More efficient way to track patients and numbers Review Source SP Shalayna P. Vice President of Operations Management Consulting Used the software for: 2+ years ### "A great PMS for multi-practice offices" October 15, 2025 5.0 The support team has always been helpful, and the practice management software overall is very user-friendly. Pros CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization. Cons The reporting features in the past has been limited, but we're excited to see the new programs offered by CS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cloud-based system plus integrated systems Review Source SM Shannon M. Office Manager Medical Practice Used the software for: 1-2 years ### "Best Dental Software" August 19, 2025 5.0 The overall experience has been great! Once we were assigned a trainer to help with all the KPI and details of my issues, I loved my training sessions. Pros I like the features with insurance filling, and attachements for the claims, auto posting of payments, and patients having a online payment portal. Cons There is so much this software can do that it takes time to learn everything there is to know. The detail of each portion is excellent. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack CareStack offered everything we wanted for a much better price Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed a cloud-based software program Review Source EW Emma W. Clinical Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review" November 14, 2025 5.0 I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based. Pros I liked how supportive the carestack team was with the transition. Everyone is personable and helpful. Cons I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy! Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack It is web based and there is a lot of support while setting up. Review Source SF Suzanne F. Insurance and AR-Dental Assistant Medical Practice Used the software for: Less than 6 months ### "Great Job \[sensitive content hidden\] !!" March 23, 2026 4.0 Overall Carestack is great. \[sensitive content hidden\] has been wonderful and patient. Once she became our trainer things really fell into place pretty quiclky for me. Pros \[sensitive content hidden\] was wonderful. I like how everything in Carestack is so streamlined and easy to work insurance once you know where to look for things. Cons I'll be honest, it was a bit rocky at the start. Our transition was not easy but once \[sensitive content hidden\] stepped in as our trainer things started to click Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To be more up to date with Patient portal and payment options Review Source VR Verified Reviewer BILLING COORDNATER Health, Wellness and Fitness Used the software for: 6-12 months ### "VERY USER FRIENDLY" July 30, 2025 5.0 EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. Pros EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. Cons NOTHING THAT I HAVE FOUND. EVERYTHING HAS BEEN WONDERFUL. IT IS VERY USER FRIENDLY. THERE IS ALWAYS AN ANSWER FOR MY QUESTIONS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) MY EMPLOYER MADE THE SWITCH. EAGLESOFT WAS LIMITED AND CRASHED A LOT Review Source CK Candace K. Administrative Health, Wellness and Fitness Used the software for: Less than 6 months ### "Administrative " April 20, 2026 5.0 Following an initial period of acclimation, I have found CareStack to be a genuinely enjoyable platform to utilize. Pros Treatment planning, patient check-in and check-out processes, patient portal functionality, and patient communication capabilities. Cons The transition from the previous platform was somewhat challenging, requiring an adjustment period to become accustomed to CareStack. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Updated Software, to help with efficacy in Office. Review Source MM Mandi M. Practice Administrator Medical Practice Used the software for: 2+ years ### "CareStack for everyone!" April 16, 2025 5.0 As a day 1 veteran user, CareStack has come a LONG way, for the better! Overall 10/10 recommend CareStack and I don't know why every dental practice would not be using it ESPECIALLY multi-location and or multi specialty practices. Pros I love that it is a a full service comprehensive practice management software that has easy set up, and is user-friendly. It helps alleviate administrative burdens of billing, coding and claims. Streamlines efficiency! Cons If I had to label one thing, talking to bots - but its easy to get in contact with a human (or reference online articles for help or pointers - or report bugs through CareStack /Chrome extension) Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) something new, more efficiency, more all-inclusive Review Source EF Evan F. Dentist, Owner Hospital & Health Care Used the software for: Less than 6 months ### "New Carestack user review: Chicagoland private practice" March 26, 2025 5.0 Generally we like the intuitive interface, ease of navigating to what we need, ability to customize settings for each individual and our practice, and support from the Carestack team Pros Excellent sales team to provide enough knowledge to make an informed choice and understand all costs. Very thorough transition program to ensure there were almost no issues with moving data from our previous software (Dentrix) Post-implementation support with troubleshooting and reporting Comprehensive software features, allowing us to consolidate several systems: charting, scheduling, and e-filing insurance claims; patient texting and review management; patient forms and practice analytics; e-prescribing (dosespot integration). Generally all-in pricing, rather than being nickled-and-dimed to add in additional features. Cons Required a fair amount of my time (dentist/owner) prior to go-live setting up parameters and validating data. It was time well-spent, however, as we have had very few issues since go-live We have been live for 2 weeks, so long-term outcomes remain to be seen Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack Informative sales team, competitive all-inclusive pricing, cloud-based hosting, good interface Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Weave](https://www.capterra.com/p/141842/Weave/) Very poor customer support, very outdated and unintuitive interface, lack of comprehensive features or reporting, a la carte system of needing to pay extra for extra functionality modules Review Source AR Autumn R. Admin and clinical assistant Medical Practice Used the software for: 6-12 months ### "I would recommend Carestack " November 14, 2025 5.0 Once you get a good point of contact to establish communications with Carestack is great. I like the clinical aspect of software a lot. Pros \[sensitive content hidden\] Has been a wonderful point of contact. She is tactful and helps with every question I have had as well as a fast resolution. Cons At first the patient ledgers and accounts were very complicated. A new update has since been released and has helped a lot. Review Source LB Leslie B. Check out clerk Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a great choice for dental software program! " September 15, 2025 5.0 The office I work for changed to Carestack several months back. We have enjoyed all the features that carestack offers. It definitely has some good features. As with anything new it has a learning curve but we have really enjoyed it and I would definitely recommend it for your dental software Pros The appointment blocks, applying payments, more detailed reports for the doctors, Voicstack, and CS pay. Cons The clipboard doesn’t always work right, have to refresh a lot, not enough ways to get into the X-rays. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloud based software and more features. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.