# Page 4 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CareStack the right Dental solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176206/CareStack/reviews --- CareStack 4.8 (205) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of CareStack ## Showing most helpful reviews Showing 76-100 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS LOREE S. OFFICE MANAGER Hospital & Health Care Used the software for: Less than 6 months ### "CARESTACK SOFTWARE AND TRAINING " June 20, 2025 5.0 We have had an excellent experience with Care stack I have never experienced such a top-notch training program they do not just sign you up with their software then leave you. You have extensive training. Pros We were previously in Eagle Soft we up graded to Care stack it is more customizable for our practice. With Care Stack we have advanced reporting and are Extremely satisfied with Care stack they have exceptional training program Cons We are satisfied with Care stack we have no complaints it is very user friendly. It was an easy adjustment for our office to make the transition from Eagle Soft Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Care Stack offered more customizable options Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) Software was limited in what it could do Review Source IM Ivana M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to CareStack" March 6, 2026 5.0 Pros Very user friendly. Everything in is one spot no need for multiple sites. The team is very efficient in getting you set up and helpful for your success. Cons Due to being a web based system, there are times where it can take a few seconds to load. This is not a common issue but may arise at times. Alternatives considered [ORYX](https://www.capterra.com/p/129413/ORYX/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Everything is under one umbrella. Easy to use, clear to navigate. Review Source LP Lillie P. Admin Medical Practice Used the software for: Less than 6 months ### "Highly Recommend" September 19, 2025 5.0 Our overall experience has been extremely positive. The system is so user friendly and much more efficient than our precious software. Pros The customer support and training is top notch. \[sensitive content hidden\] is an angel who has answered every question and worked with us through every issue we've brought to her. Cons The learning curve moving to a new system is always tough, but they helped guide us through every obstacle we faced. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Needed a more current system with a more user friendly format. Review Source MC Michelle C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Carestack Review" August 25, 2025 5.0 Overall it was excellent, I have used the software in the past so it was easier the second time around to pick it up. Pros They are there from beginning to the end and even after for whatever questions you might have. They are available by phone or email. Great cutomer service! Cons I don't like the fact that you can't modify treatment codes or fees from the ledger. I guess it is a fail safe to make sure it is correct but would be easier. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Corporate buyout program, we did not choose this program Review Source SA Stephanie A. Director of Operations Medical Practice Used the software for: 6-12 months ### "Choose CareStack you won't regret it!" March 25, 2025 5.0 From the start to the day-to-day process, it has been such a great experience Coming from Dentrix Ascend to CareStack, including all the customer service! Pros Customization!!! It has endless possibilities!! Ease of use. They actually listen when you need something changed. Cons Undoing something. It is difficult to undo or change something. Most changes to incorrect codes need to be deleted and reentered instead of being able to alter them. Most changes have to be made in the chart tab. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Graphics and analytics. Those were big factors Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) I hated Dentrix Ascend no custom anything Review Source DV Delfina V. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review" April 17, 2025 5.0 I have been in the dental field for 20 years, and using Carestack has been one of the best dental software's I have used. You have everything in one place from an amazing referral portal to submitting an auth and all the reports you can run in one software is amazing. My favorite is the task manager tab it is so helpful for my day to day lists and eliminates 100 sticky notes! Pros The all in one use for pediatric dentistry at your fingertips, from the insurance authorization feature to the referral portal it is amazing! Cons There is not a thing I do not like about Carestack, I am learning something new everyday! Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I started a new job, and this is the software they use. Review Source EZ Edith Z. practice manager Accounting Used the software for: Less than 6 months ### "Great support system" October 23, 2025 5.0 Overall, my experience with CareStack has been excellent. \[sensitive content hidden\] and the staff are great and always willing to help. Pros CareStack is very user-friendly and organized. I like how easy it is to navigate between patients, appointments, and reports. The system helps streamline daily tasks and keeps everything in one place. Cons The main challenge is that patient addresses don’t carry over with their records, which requires us to manually re-enter them — this can be time-consuming and leaves room for error. Review Source MC Morgan C. PR and Marketing Hospital & Health Care Used the software for: Less than 6 months ### "PR & Marketing" October 8, 2025 5.0 The support staff has been great and they are open to ideas on future features to improve the system. Pros Many of the features are user friendly and tabs are clearly marked. Scheduling patients are quick and easy Cons Some people may like that you can have many avenues to get to a particular feature, but sometimes it's confusing on the best course to take Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) WinOMS was no longer being supported and the office did not want to do with Sensei Review Source AP Ana P. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Very PLEASED with CareStack! Highly recommend" December 12, 2024 5.0 We are happy and their customer support is GREAT!! Pros Our office switched to CareStack in Dec 2023. So far we are very pleased and its pretty intuitive. I have used many PMS in my 30+ years and this system has it all! Cons When we switched over to CareStack our old software did not merge over. Not Carestack's fault. We were using a no name brand system :( Switched from [Asprodental](https://www.capterra.com/p/198778/Asprodental/) aspro was unable to send statements in a batch. The ledger was not user friendly and it seemed like a dinosaur Review Source DAD Dr Apurva D. General Dentist Medical Practice Used the software for: 6-12 months ### "Very good SaaS dental OS PMS" August 25, 2025 5.0 Pros Very easy to use and robust system. They have given much thought about usability and have carefully crafted screens to help dentists. Would highly recommend! Cons Getting used to ledger system takes a bit of time if you are not already familiar with it. But they frequently request feedback and make changes in the product. Review Source TG Tammy G. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Wonderful PMS" April 10, 2025 5.0 Overall it has been great. Loving all the features and the wonderful support we received from \[sensitive content hidden\] and everyone we have been in contact with. Pros Wonderful support, all in one features, reports, patient portal Cons Ledger is slightly confusing and hard to navigate at times. Switched from [MacPractice DDS](https://www.capterra.com/p/77176/MacPractice-DDS/) Was looking for something more all in one and liked the cloud based Review Source TG Tiffany G. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Top Notch all the way around!!!!!" May 9, 2025 5.0 I can’t give \[sensitive content hidden\] enough praise. She was amazing from start to finish!!! Pros The program is very user friendly. The staff were very accommodating and helpful in teaching me the program. Five stars all the way around!!!!!!! Cons Since I am still so new to the program, it’s too early to know what a con might be. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack User friendly, easy installment, great staff Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) New practice, wanted to try something new and had heard good things about Carestack Review Source MH Maggie H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "A Huge Improvement from Eaglesoft or Dentrix" November 18, 2024 5.0 The CSM team after implementation, including our lead manager Abhishek, has made up for all for any roadblocks we may have had during the initial transition period from our old practice management software. The lead you through how to properly access your workflows and reporting to make sure you're taking advantage of all the new features of Carestack, which continue to expand. I've been impressed with the level of detail and care that the Customer Success team has shown to us on all of our calls and email correspondence. Pros This is clearly a software made by a software company, not a dental supply company. They have the resources and team members to make updates and changes that are relevant, and you can even request changes with their development team. Cons The switch from our previous management software was very time consuming for a private practice. Their sales team failed to mention that we have to convert over all the files for patient forms, note templates, etc. which we are still completing months later. Other online form providers have done this for us within implementation. This is a really big problem for trying to use all the features of CS, but not having it personalized with your documents unless you devote a lot of time. Note: we are an office with a multitude of very in depth forms, if you only have one set of forms for your patients, for example, this may not be as big of an issue. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Open Dental was a great second option, but was not innovative enough to make us switch from Eaglesoft. One demo with Carestack will leave you feeling like "this is the product I've been looking for" Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Needed a software that could meet complex treatment planning and integrated features, such as payment plans, patient portal, updated imaging storage, etc. Review Source FS Faisal S. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Carestack experience" February 24, 2025 5.0 The experience has been great. Once you learn the software youn appreciate all its feautures. Pros They have amazing support. The software is easy to use and simplifies office workflows. It is really helpful on the amanagment side of things. Cons It is just an adjustment at first coming from a different software. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Has better features for managment side of things. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Needed an updated cloud based software that was an all in one solution Review Source SI Stephanie I. Office Manager Medical Practice Used the software for: Less than 6 months ### "Carestack Review" May 13, 2025 5.0 Over all, very happy. The ability to track, run reports, set goals, interact with patients quickly and easily are great Pros I like the support that they provide. Live chat is always very helpful and they get back to you as soon as they can. Cons Insurance is a bit of a struggle. It isn't as user friendly as the rest of the software. That seems to be our biggest struggle Alternatives considered [NexHealth](https://www.capterra.com/p/182271/NexHealth/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack the ease of transition, the support, the ability to customize Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) the ability to track, run reports, set goals, cloud based Review Source SB Shandi B. Dentist Owner Medical Practice Used the software for: Less than 6 months ### "Carestack newbie " May 13, 2025 5.0 As a new practice owner, the Carestack software was initially a bit overwhelming, and the onboarding process had some bumps. However, once I started working with the CSM team, they made everything much simpler and easier to understand. I especially appreciate the text-to-pay feature, which helps keep our office cash-free for added safety. Pros Text to pay feature and cloud base to view systems out of the office Cons The onboarding process was a bit unstructured at times, and some conversations were occasionally challenging to follow, but once I connected with the right support team, everything became much clearer and more streamlined. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack System options including text to pay and electronic claims Review Source JP Joanne P. Personal Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Support" May 30, 2025 5.0 I am impressed with their eagerness to please and make things happen. Their customer service is amazing. The software is customized to our needs and made to work for us. It has been a pleasure to make this transition. Pros Great customer service. They really listen to your individual companies needs and makes it work for you. If they don't have it, they make it. Seriously amazing reporting capabilities. Cons nothing. I don't really have any complaints. They have addressed all matters immediately and having our own personal consultant to help us has made all the difference. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) horrible reporting. slow. no access from home to manage the operations if needed Review Source AK Amanda K. Community Liaison Medical Practice Used the software for: 6-12 months ### "Awesome people" April 15, 2025 5.0 So far it has been great. Everyone I have worked with is amazing. Pros I love that everything is all in one place. I don't have to open several different tabs to complete one task. Cons A little difficult to navigate in the beginning. There was a huge language barrier in the beginning. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[CallRail](https://www.capterra.com/p/141829/CallRail/)[Blue Yonder Warehouse Management](https://www.capterra.com/p/254754/Blue-Yonder-Warehouse-Management/) Wanted an all in one platform that was cheaper in the long run Review Source JE Jocelyn E. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "All-in-One Dental Software with Excellent Support" July 31, 2025 5.0 Overall, my experience with CareStack has been very positive. It's an all-in-one solution that's easy to use, and the support team is responsive and friendly. Pros I liked that CareStack brings all essential tools into one platform—practice management, scheduling, billing, and more—which makes operations much more efficient. Cons Some features have a bit of a learning curve initially, but the support team helps make the transition smoother. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We switched from Open Dental to CareStack for its all-in-one cloud-based platform, which eliminates the need for third-party integrations and offers better accessibility and scalability. Review Source OW Olivia W. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Everything all in one! " April 10, 2025 5.0 Pros Having an all in one PMS is a game changer. I love having everything integrated, and being a cloud base software makes everything so seamless these days. \[sensitive content hidden\] was a main point of contact for us and she was AMAzing! Cons The transition was a little rough at the beginning but expected since we transferred over a 20+ year old practice. Definitely a huge learning curve but now that we are in the groove we couldn't be happier. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Wanted a cloud based software that allowed us to be fully integrated with all of the systems like phone, claims, payment processing and imaging. Review Source SK Shelley K. Practice Manager Medical Practice Used the software for: Less than 6 months ### "CareStack is a great system which offers great customer service!" June 11, 2025 5.0 Overall, very pleased with CareStack! I am amazed on how much I can do and how much information I can obtain within the system Pros CareStack has the ability to do so much within one system. Reports, scheduling, learning, billing, and much much more. Cons Really no dislikes right now. My frustration is just on myself going through the learning curve of a new system, but CS has alot of resources and training to help! Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) New acquisition of our practice by a doctor whose other clinics use this platform. Review Source MD Mendy D. Clinical Operations Manager Medical Practice Used the software for: Less than 6 months ### "Clinical Operations Manager" December 17, 2024 5.0 As will all new software, I found there to be a learning curve. However, with the assistance of the training team and the support team it has gone very smoothly. Pros I love all of the different report options. The information available on the reports is fantastic. I also love the availability of your support, the ease of which contacting support and receiving answers to our questions is outstanding. Cons The only negative I have found is the inability to print from the TimeSheet screen. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) The reports available within CareStack was a huge selling point for our organization. Review Source MM Marissa M. Patient Coordinator Accounting Used the software for: 6-12 months ### "10/10 Recommend!" May 9, 2025 5.0 Working with Carestack has been a great experience. Can't say anything negative about it. Pros They have a great team! They listen and communicate very well. Cons Can't say there is anything to dislike about CareStack only used it to submit medical claims electronically. Review Source TJ Taylor J. Chief Operating Officer Hospital & Health Care Used the software for: Less than 6 months ### "City View Dental Review" February 5, 2025 5.0 Very positive experience, I think our transition went as smooth as it possibly could. Pros The ability to customize so many different things, the modern layout, being able to utilize all of the services carestack has to offer to streamline everything into one place and most importantly, the training has been phenomenol! Cons some of the applications are not optimized for ipads YET Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack carestack had more available add on services and more features already included that we were looking for. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) To have more modern software, streamlining a lot of current systems and processes within the office. Review Source BM Brent M. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Robust Dental PMS" February 19, 2025 4.0 Overall experience has been good. The support team has been great with training and helping us with any issues we have had. Pros CareStack has nearly everything integrated all with in one system. Tons of great features with numerous reporting options. Cons Fairly steep learning curve. There are some features that I believe could be more streamlined. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Looking for a PMS with as many features incorporated into the one system as possible. Review Source Similar Products Featured ## Related categories [Dental Charting](https://www.capterra.com/dental-charting-software/)[Dental](https://www.capterra.com/dental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.