--- title: "Page 4 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is CareStack the right Dental solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- CareStack 4.8 (223) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 4 - Reviews of CareStack ## Showing most helpful reviews Showing 76-100 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Carla B. Front Desk Admin Hospital & Health Care Used the software for: Less than 6 months ### "Front Desk" April 14, 2026 5.0 Great cloud base Product and the supports team member have been great.(\[sensitive content hidden\] ). Ease of scheduling patient and communication with patients. Pros Allows for remote access, making it easy to check schedules. Integrates scheduling, clinical notes, patient communication ,texting, emails and billing into one system. Cons The number of features can be overwhelming at times. and certain processes like treatment planning can be long. Review Source AR Autumn R. Admin and clinical assistant Medical Practice Used the software for: 6-12 months ### "I would recommend Carestack " November 14, 2025 5.0 Once you get a good point of contact to establish communications with Carestack is great. I like the clinical aspect of software a lot. Pros \[sensitive content hidden\] Has been a wonderful point of contact. She is tactful and helps with every question I have had as well as a fast resolution. Cons At first the patient ledgers and accounts were very complicated. A new update has since been released and has helped a lot. Review Source OR Olga R. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Accessible from all over the world" June 17, 2026 5.0 Pros How thorough the implementation was, how helpful the team was and would really care for us. Also being able to access the PMS from our home is a game changer. Cons Some features are not fully customizable, but there are work arounds on those features. I wanted to be able to configure the online booking in spanish but english is their only online booking language Review Source LB Leslie B. Check out clerk Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a great choice for dental software program! " September 15, 2025 5.0 The office I work for changed to Carestack several months back. We have enjoyed all the features that carestack offers. It definitely has some good features. As with anything new it has a learning curve but we have really enjoyed it and I would definitely recommend it for your dental software Pros The appointment blocks, applying payments, more detailed reports for the doctors, Voicstack, and CS pay. Cons The clipboard doesn’t always work right, have to refresh a lot, not enough ways to get into the X-rays. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloud based software and more features. Review Source MS McKenzie S. Location office manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review " September 18, 2025 4.0 Great! Love our onboarding team they were super helpful and very patient and game for anything! Michael and Mariangelis are great! Pros That it is all cloud based, and treatment plan estimates that are able to be sent through email and text and can be E-signed as well. Cons Lots of different updates happen and nothing goes out with warning things are changing. Support can sometimes only handle basic functions any thing more in depth they have to submit a ticket. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) WinOMS- old and outdated. Not cloud based. Review Source HL Heather L. Orthodontic Office Manager Mental Health Care Used the software for: 6-12 months ### "Orthodontic Office Manager" April 19, 2025 5.0 We have had a great experience with CareStack. The training has been very informative and detailed to help you understand how the system works. We have had a few obstacles to jump over to meet our Practice dynamic, but everyone there has been supportive and helpful to make us work. Pros CareStack has a lot of Smart features when it comes to the payment ledger, the Clinical chart and even sending correspondence letters straight from the patient's chart. It helps make the workflow very seamless. Cons Being an Orthodontic focused practice- we found that the Otho Case module just wasn't quite what we needed it to be. There definitely some features that could be enhanced like the capability to set up a patient's chart and chart entries in a structured form. IE: being to put wire sizes for that day outside of the actual note so you can quickly see what wire they are in without having to click into the last chart note and read through everything to find it. Having an in office patient tracking system to one be able to keep up with chair time and efficiency, but to be able to let the staff/doctor know where you are in that procedure IE: Here, seated, Ready for Doctor, Doctor needed ASAP, Done, Checked out-- these could be in a light system that you choose the color you want each function to be and it literally directed the Doctor on where to go. I do not like the fact that when you create a treatment plan for a patient at the first consult, then if they accept and you use the Ortho Case module, you have to go back and DELETE the original treatment plan code to avoid the wrong code being used. Then in order to START the actual Ortho Case you have to set up a patient Production schedule (payment plan). In Ortho, your production is on the Initial Bonding/ start date all at once. The payments made after that is collections. In ortho case- all payments are set as Production which in turns counts that production twice. Also we have patients that pay in full for their Orthodontic treatment- Ortho case doesn't allow for you to not make a patient production schedule or make a patient production schedule with a one time payment. Switched from [EDGE](https://www.capterra.com/p/183126/EDGE/)[Dolphin Management](https://www.capterra.com/p/81580/Dolphin-Management/) Started a new Orthodontic practice within an existing General Dental practice. The General Dentist practice was already using CareStack Review Source IM Ivana M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to CareStack" March 6, 2026 5.0 Pros Very user friendly. Everything in is one spot no need for multiple sites. The team is very efficient in getting you set up and helpful for your success. Cons Due to being a web based system, there are times where it can take a few seconds to load. This is not a common issue but may arise at times. Alternatives considered [ORYX](https://www.capterra.com/p/129413/ORYX/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Everything is under one umbrella. Easy to use, clear to navigate. Review Source MM Mandi M. Practice Administrator Medical Practice Used the software for: 2+ years ### "CareStack for everyone!" April 16, 2025 5.0 As a day 1 veteran user, CareStack has come a LONG way, for the better! Overall 10/10 recommend CareStack and I don't know why every dental practice would not be using it ESPECIALLY multi-location and or multi specialty practices. Pros I love that it is a a full service comprehensive practice management software that has easy set up, and is user-friendly. It helps alleviate administrative burdens of billing, coding and claims. Streamlines efficiency! Cons If I had to label one thing, talking to bots - but its easy to get in contact with a human (or reference online articles for help or pointers - or report bugs through CareStack /Chrome extension) Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) something new, more efficiency, more all-inclusive Review Source MM Misha M. Practice Manager Medical Practice Used the software for: Less than 6 months ### "CareStack Conversion" August 29, 2025 5.0 We have had a great experience so far and the support has been fantastic! We have worked with many different departments of CareStack so far and the quick responses are wonderful. Pros Reporting has so much more details than our previous software. We are excited to have a timeclock, lab tracker, text to pay option as well as patient portal to pay for statements. Cons Just the learning curve has been a little difficult as with any software conversion is. We were prepared for that. Alternatives considered [iDentalSoft](https://www.capterra.com/p/148958/iDentalSoft/) Reason for choosing CareStack Much better reporting was the main reason plus esthetically we like it better. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Lack of reporting, no timeclock, no lab tracker, and patient portal Review Source TM Treasure M. Receptionist Medical Practice Used the software for: 6-12 months ### "Highly Recommend " November 13, 2025 5.0 My overall experience with CareStack has been positive, informative, and helpful. With this system, I am able to assist patients efficiently. Pros CareStack is very user friendly and enables daily operations to run smoothly within the office. The customer support staff (BR) is patient, knowledgeable, and always respond in a timely manner to questions. Cons Prior to the recent training, I did not like how long certain processes took within the system. However, that has changed now that I have been shown short-cuts and easier ways to perform tasks. Review Source LH Lance H. Periodontist Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Would recommend to other dental practices - especially specialties" June 10, 2026 5.0 Pros Very easy to use and the layout is convenient. I also like how much we can dive into the software and operational reports Cons I don't like that a code has to be attached to every transaction. We take pre-payments and give refunds and I am not able to take an account into negative where as other EMS I can Review Source JW Jessica W. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Carestack Review" September 9, 2025 5.0 Pros The ease of the system and availability of the support team. The monthly meetings with our account representative show how much they care and want you to be able to use every feature available. Cons Sometimes I feel like it is too smart as there are many ways to do one thing, but that is not a bad thing. Review Source NS Navreet S. Owner and dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Owner and Dentist" October 10, 2025 5.0 Pros Extremely happy with my experience with Carestack and the team . As a new practice owner they held my hand and guided me throughout. Can’t recommend them enough! Cons Too many steps at times and the reports can be more streamlined . There are too many ways to accomplish one task that can confuse others Review Source AO Angelika O. Assistant Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Won't Be Looking Back!" May 23, 2025 5.0 Overall Carestack has been a big win for us compared to our previous PMS and support with them. The reporting is also easily accessible and easy to export. Pros I enjoy it being a cloud based software. From previous experience with this offices past PMS, the speed is great. I also love the ledger when it comes to viewing what procedures have outstanding money owed to it. That is something that I have not seen in any PMS and helps my RCM brain Cons I don't like that it is transactional based. I have always lived in a "DOS" world and a net world. That would be the biggest thing I would change in a heart beat. I also do not like how you always have to go to the chart to delete items. In previous PMS I have used it was available to do almost anywhere. Also, I wish you could just change the code instead of having to delete and add a new one. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We had constant IT issues and the speed was awful. Review Source LS Lucas S. Regional Manager Medical Practice Used the software for: 6-12 months ### "Best Dental Software Company" July 31, 2025 5.0 Best dental software company I have worked with ever. The overall experience has been easy from the beginning Pros User friendly software and best customer service. I have experienced the best help from their team. Look forward to continue working with them Cons There has been nothing that I have not liked with this company. They have the best live support team and access to many help resources. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Wanting something that was cloud based and easier for our staff. Review Source MB Melissa B. Office Manager Medical Practice Used the software for: Less than 6 months ### "All In One PMS" September 10, 2025 5.0 Pros We looked at several other PMS and they all wanted to charge you separately for all the various aspects and had limited storage so you would have to pay extra after you reached your limit. Carestack has everything you need for one price and no limits on storage. It is easy to navigate once you learn it and we love that you can access it from anywhere. We worked with \[sensitive content hidden\] during set up and they are amazing. They walked us through each step, were fun to work with and are always quick to respond any time we have a question. We have had a great experience all around. Cons So far, nothing we dislike about it. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) Wanted cloud based software and this one offered the most all in one features Review Source LP Lillie P. Admin Medical Practice Used the software for: Less than 6 months ### "Highly Recommend" September 19, 2025 5.0 Our overall experience has been extremely positive. The system is so user friendly and much more efficient than our precious software. Pros The customer support and training is top notch. \[sensitive content hidden\] is an angel who has answered every question and worked with us through every issue we've brought to her. Cons The learning curve moving to a new system is always tough, but they helped guide us through every obstacle we faced. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Needed a more current system with a more user friendly format. Review Source EZ Edith Z. practice manager Accounting Used the software for: Less than 6 months ### "Great support system" October 23, 2025 5.0 Overall, my experience with CareStack has been excellent. \[sensitive content hidden\] and the staff are great and always willing to help. Pros CareStack is very user-friendly and organized. I like how easy it is to navigate between patients, appointments, and reports. The system helps streamline daily tasks and keeps everything in one place. Cons The main challenge is that patient addresses don’t carry over with their records, which requires us to manually re-enter them — this can be time-consuming and leaves room for error. Review Source LS LOREE S. OFFICE MANAGER Hospital & Health Care Used the software for: Less than 6 months ### "CARESTACK SOFTWARE AND TRAINING " June 20, 2025 5.0 We have had an excellent experience with Care stack I have never experienced such a top-notch training program they do not just sign you up with their software then leave you. You have extensive training. Pros We were previously in Eagle Soft we up graded to Care stack it is more customizable for our practice. With Care Stack we have advanced reporting and are Extremely satisfied with Care stack they have exceptional training program Cons We are satisfied with Care stack we have no complaints it is very user friendly. It was an easy adjustment for our office to make the transition from Eagle Soft Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Care Stack offered more customizable options Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) Software was limited in what it could do Review Source EF Evan F. Dentist, Owner Hospital & Health Care Used the software for: Less than 6 months ### "New Carestack user review: Chicagoland private practice" March 26, 2025 5.0 Generally we like the intuitive interface, ease of navigating to what we need, ability to customize settings for each individual and our practice, and support from the Carestack team Pros Excellent sales team to provide enough knowledge to make an informed choice and understand all costs. Very thorough transition program to ensure there were almost no issues with moving data from our previous software (Dentrix) Post-implementation support with troubleshooting and reporting Comprehensive software features, allowing us to consolidate several systems: charting, scheduling, and e-filing insurance claims; patient texting and review management; patient forms and practice analytics; e-prescribing (dosespot integration). Generally all-in pricing, rather than being nickled-and-dimed to add in additional features. Cons Required a fair amount of my time (dentist/owner) prior to go-live setting up parameters and validating data. It was time well-spent, however, as we have had very few issues since go-live We have been live for 2 weeks, so long-term outcomes remain to be seen Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack Informative sales team, competitive all-inclusive pricing, cloud-based hosting, good interface Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Weave](https://www.capterra.com/p/141842/Weave/) Very poor customer support, very outdated and unintuitive interface, lack of comprehensive features or reporting, a la carte system of needing to pay extra for extra functionality modules Review Source PV Phu V. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Cloud based is the way to go!" May 20, 2025 5.0 I’ve used Carestack for a few years. It’s more intuitive, user friendly, and zero of the bloat of a traditional dental practice software., Pros Cloud based, easily accessed from anywhere, everything can be completed within a few clicks, and none of the bloat that can slow a computer down. Cons Doesn’t work if there is no internet in the office. Good thing was have reliable internet for the most part. I was able to use my cell phone hot spot to get by until spectrum was able to fix the internet. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing CareStack Carestack was very similar to Denticon but due to multiple practice I was able to get a better price than Denticon Review Source MC Michelle C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Carestack Review" August 25, 2025 5.0 Overall it was excellent, I have used the software in the past so it was easier the second time around to pick it up. Pros They are there from beginning to the end and even after for whatever questions you might have. They are available by phone or email. Great cutomer service! Cons I don't like the fact that you can't modify treatment codes or fees from the ledger. I guess it is a fail safe to make sure it is correct but would be easier. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Corporate buyout program, we did not choose this program Review Source MC Morgan C. PR and Marketing Hospital & Health Care Used the software for: Less than 6 months ### "PR & Marketing" October 8, 2025 5.0 The support staff has been great and they are open to ideas on future features to improve the system. Pros Many of the features are user friendly and tabs are clearly marked. Scheduling patients are quick and easy Cons Some people may like that you can have many avenues to get to a particular feature, but sometimes it's confusing on the best course to take Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) WinOMS was no longer being supported and the office did not want to do with Sensei Review Source DAD Dr Apurva D. General Dentist Medical Practice Used the software for: 6-12 months ### "Very good SaaS dental OS PMS" August 25, 2025 5.0 Pros Very easy to use and robust system. They have given much thought about usability and have carefully crafted screens to help dentists. Would highly recommend! Cons Getting used to ledger system takes a bit of time if you are not already familiar with it. But they frequently request feedback and make changes in the product. Review Source SS Sebastian S. Director of Operations Medical Practice Used the software for: 6-12 months ### "High Operational Integration and Ease of Use" March 14, 2025 5.0 I have researched several dental PMSs for a practice's operations upgrade and CareStack is by far the most integrated, intuitive & the most forward-looking. Companies in ANY industry would love to have an operational tool like that - it's rare, and CS doesn't show any signs of slowing down their value-added frequent releases. They are also incredibly responsive to user feedback and to tweaking things that can still improve. On the people side - every single person we've interacted with has been knowledgeable, effective, and, quite importantly for me, authentically nice and generous. From the onboarding and training team (\[sensitive content hidden\]), to the CSM journey with \[sensitive content hidden\] and her expert meeting guests, to \[sensitive content hidden\]and his CS Convo team, and to \[sensitive content hidden\] on the VA team - it's been a 5-star relationship all the way. Pros Operational Integration of Clinical, Front Desk, Management, Billing, Patient Communication, even Marketing. Cons Nothing that they are not addressing already for future releases (i.e., communication hub is currently Gmail only, but we work with Outlook - but they're working on a release for that) Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[tab32](https://www.capterra.com/p/149415/tab32/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack More operational integration. Forward-looking features. Well-designed interface. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Were looking for a robust cloud solution. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.