--- title: "Page 4 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is CareStack the right Dental solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=4" page_type: "reviews" language: "en" --- CareStack 4.8 (217) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 4 - Reviews of CareStack ## Showing most helpful reviews Showing 76-100 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Carla B. Front Desk Admin Hospital & Health Care Used the software for: Less than 6 months ### "Front Desk" April 14, 2026 5.0 Great cloud base Product and the supports team member have been great.(\[sensitive content hidden\] ). Ease of scheduling patient and communication with patients. Pros Allows for remote access, making it easy to check schedules. Integrates scheduling, clinical notes, patient communication ,texting, emails and billing into one system. Cons The number of features can be overwhelming at times. and certain processes like treatment planning can be long. Review Source JW Jessica W. Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Carestack Review" September 9, 2025 5.0 Pros The ease of the system and availability of the support team. The monthly meetings with our account representative show how much they care and want you to be able to use every feature available. Cons Sometimes I feel like it is too smart as there are many ways to do one thing, but that is not a bad thing. Review Source MM Misha M. Practice Manager Medical Practice Used the software for: Less than 6 months ### "CareStack Conversion" August 29, 2025 5.0 We have had a great experience so far and the support has been fantastic! We have worked with many different departments of CareStack so far and the quick responses are wonderful. Pros Reporting has so much more details than our previous software. We are excited to have a timeclock, lab tracker, text to pay option as well as patient portal to pay for statements. Cons Just the learning curve has been a little difficult as with any software conversion is. We were prepared for that. Alternatives considered [iDentalSoft](https://www.capterra.com/p/148958/iDentalSoft/) Reason for choosing CareStack Much better reporting was the main reason plus esthetically we like it better. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Lack of reporting, no timeclock, no lab tracker, and patient portal Review Source OR Olga R. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Accessible from all over the world" June 17, 2026 5.0 Pros How thorough the implementation was, how helpful the team was and would really care for us. Also being able to access the PMS from our home is a game changer. Cons Some features are not fully customizable, but there are work arounds on those features. I wanted to be able to configure the online booking in spanish but english is their only online booking language Review Source AO Angelika O. Assistant Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Won't Be Looking Back!" May 23, 2025 5.0 Overall Carestack has been a big win for us compared to our previous PMS and support with them. The reporting is also easily accessible and easy to export. Pros I enjoy it being a cloud based software. From previous experience with this offices past PMS, the speed is great. I also love the ledger when it comes to viewing what procedures have outstanding money owed to it. That is something that I have not seen in any PMS and helps my RCM brain Cons I don't like that it is transactional based. I have always lived in a "DOS" world and a net world. That would be the biggest thing I would change in a heart beat. I also do not like how you always have to go to the chart to delete items. In previous PMS I have used it was available to do almost anywhere. Also, I wish you could just change the code instead of having to delete and add a new one. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We had constant IT issues and the speed was awful. Review Source TM Treasure M. Receptionist Medical Practice Used the software for: 6-12 months ### "Highly Recommend " November 13, 2025 5.0 My overall experience with CareStack has been positive, informative, and helpful. With this system, I am able to assist patients efficiently. Pros CareStack is very user friendly and enables daily operations to run smoothly within the office. The customer support staff (BR) is patient, knowledgeable, and always respond in a timely manner to questions. Cons Prior to the recent training, I did not like how long certain processes took within the system. However, that has changed now that I have been shown short-cuts and easier ways to perform tasks. Review Source IM Ivana M. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to CareStack" March 6, 2026 5.0 Pros Very user friendly. Everything in is one spot no need for multiple sites. The team is very efficient in getting you set up and helpful for your success. Cons Due to being a web based system, there are times where it can take a few seconds to load. This is not a common issue but may arise at times. Alternatives considered [ORYX](https://www.capterra.com/p/129413/ORYX/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Everything is under one umbrella. Easy to use, clear to navigate. Review Source NS Navreet S. Owner and dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Owner and Dentist" October 10, 2025 5.0 Pros Extremely happy with my experience with Carestack and the team . As a new practice owner they held my hand and guided me throughout. Can’t recommend them enough! Cons Too many steps at times and the reports can be more streamlined . There are too many ways to accomplish one task that can confuse others Review Source LH Lance H. Periodontist Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Would recommend to other dental practices - especially specialties" June 10, 2026 5.0 Pros Very easy to use and the layout is convenient. I also like how much we can dive into the software and operational reports Cons I don't like that a code has to be attached to every transaction. We take pre-payments and give refunds and I am not able to take an account into negative where as other EMS I can Review Source SS Sebastian S. Director of Operations Medical Practice Used the software for: 6-12 months ### "High Operational Integration and Ease of Use" March 14, 2025 5.0 I have researched several dental PMSs for a practice's operations upgrade and CareStack is by far the most integrated, intuitive & the most forward-looking. Companies in ANY industry would love to have an operational tool like that - it's rare, and CS doesn't show any signs of slowing down their value-added frequent releases. They are also incredibly responsive to user feedback and to tweaking things that can still improve. On the people side - every single person we've interacted with has been knowledgeable, effective, and, quite importantly for me, authentically nice and generous. From the onboarding and training team (\[sensitive content hidden\]), to the CSM journey with \[sensitive content hidden\] and her expert meeting guests, to \[sensitive content hidden\]and his CS Convo team, and to \[sensitive content hidden\] on the VA team - it's been a 5-star relationship all the way. Pros Operational Integration of Clinical, Front Desk, Management, Billing, Patient Communication, even Marketing. Cons Nothing that they are not addressing already for future releases (i.e., communication hub is currently Gmail only, but we work with Outlook - but they're working on a release for that) Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[tab32](https://www.capterra.com/p/149415/tab32/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack More operational integration. Forward-looking features. Well-designed interface. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Were looking for a robust cloud solution. Review Source MB Melissa B. Office Manager Medical Practice Used the software for: Less than 6 months ### "All In One PMS" September 10, 2025 5.0 Pros We looked at several other PMS and they all wanted to charge you separately for all the various aspects and had limited storage so you would have to pay extra after you reached your limit. Carestack has everything you need for one price and no limits on storage. It is easy to navigate once you learn it and we love that you can access it from anywhere. We worked with \[sensitive content hidden\] during set up and they are amazing. They walked us through each step, were fun to work with and are always quick to respond any time we have a question. We have had a great experience all around. Cons So far, nothing we dislike about it. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) Wanted cloud based software and this one offered the most all in one features Review Source LS Lucas S. Regional Manager Medical Practice Used the software for: 6-12 months ### "Best Dental Software Company" July 31, 2025 5.0 Best dental software company I have worked with ever. The overall experience has been easy from the beginning Pros User friendly software and best customer service. I have experienced the best help from their team. Look forward to continue working with them Cons There has been nothing that I have not liked with this company. They have the best live support team and access to many help resources. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Wanting something that was cloud based and easier for our staff. Review Source PV Phu V. Dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Cloud based is the way to go!" May 20, 2025 5.0 I’ve used Carestack for a few years. It’s more intuitive, user friendly, and zero of the bloat of a traditional dental practice software., Pros Cloud based, easily accessed from anywhere, everything can be completed within a few clicks, and none of the bloat that can slow a computer down. Cons Doesn’t work if there is no internet in the office. Good thing was have reliable internet for the most part. I was able to use my cell phone hot spot to get by until spectrum was able to fix the internet. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing CareStack Carestack was very similar to Denticon but due to multiple practice I was able to get a better price than Denticon Review Source LS LOREE S. OFFICE MANAGER Hospital & Health Care Used the software for: Less than 6 months ### "CARESTACK SOFTWARE AND TRAINING " June 20, 2025 5.0 We have had an excellent experience with Care stack I have never experienced such a top-notch training program they do not just sign you up with their software then leave you. You have extensive training. Pros We were previously in Eagle Soft we up graded to Care stack it is more customizable for our practice. With Care Stack we have advanced reporting and are Extremely satisfied with Care stack they have exceptional training program Cons We are satisfied with Care stack we have no complaints it is very user friendly. It was an easy adjustment for our office to make the transition from Eagle Soft Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Care Stack offered more customizable options Switched from [The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/) Software was limited in what it could do Review Source LP Lillie P. Admin Medical Practice Used the software for: Less than 6 months ### "Highly Recommend" September 19, 2025 5.0 Our overall experience has been extremely positive. The system is so user friendly and much more efficient than our precious software. Pros The customer support and training is top notch. \[sensitive content hidden\] is an angel who has answered every question and worked with us through every issue we've brought to her. Cons The learning curve moving to a new system is always tough, but they helped guide us through every obstacle we faced. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Needed a more current system with a more user friendly format. Review Source MC Michelle C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Carestack Review" August 25, 2025 5.0 Overall it was excellent, I have used the software in the past so it was easier the second time around to pick it up. Pros They are there from beginning to the end and even after for whatever questions you might have. They are available by phone or email. Great cutomer service! Cons I don't like the fact that you can't modify treatment codes or fees from the ledger. I guess it is a fail safe to make sure it is correct but would be easier. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Corporate buyout program, we did not choose this program Review Source EZ Edith Z. practice manager Accounting Used the software for: Less than 6 months ### "Great support system" October 23, 2025 5.0 Overall, my experience with CareStack has been excellent. \[sensitive content hidden\] and the staff are great and always willing to help. Pros CareStack is very user-friendly and organized. I like how easy it is to navigate between patients, appointments, and reports. The system helps streamline daily tasks and keeps everything in one place. Cons The main challenge is that patient addresses don’t carry over with their records, which requires us to manually re-enter them — this can be time-consuming and leaves room for error. Review Source DAD Dr Apurva D. General Dentist Medical Practice Used the software for: 6-12 months ### "Very good SaaS dental OS PMS" August 25, 2025 5.0 Pros Very easy to use and robust system. They have given much thought about usability and have carefully crafted screens to help dentists. Would highly recommend! Cons Getting used to ledger system takes a bit of time if you are not already familiar with it. But they frequently request feedback and make changes in the product. Review Source MC Morgan C. PR and Marketing Hospital & Health Care Used the software for: Less than 6 months ### "PR & Marketing" October 8, 2025 5.0 The support staff has been great and they are open to ideas on future features to improve the system. Pros Many of the features are user friendly and tabs are clearly marked. Scheduling patients are quick and easy Cons Some people may like that you can have many avenues to get to a particular feature, but sometimes it's confusing on the best course to take Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) WinOMS was no longer being supported and the office did not want to do with Sensei Review Source DV Delfina V. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review" April 17, 2025 5.0 I have been in the dental field for 20 years, and using Carestack has been one of the best dental software's I have used. You have everything in one place from an amazing referral portal to submitting an auth and all the reports you can run in one software is amazing. My favorite is the task manager tab it is so helpful for my day to day lists and eliminates 100 sticky notes! Pros The all in one use for pediatric dentistry at your fingertips, from the insurance authorization feature to the referral portal it is amazing! Cons There is not a thing I do not like about Carestack, I am learning something new everyday! Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I started a new job, and this is the software they use. Review Source SA Stephanie A. Director of Operations Medical Practice Used the software for: 6-12 months ### "Choose CareStack you won't regret it!" March 25, 2025 5.0 From the start to the day-to-day process, it has been such a great experience Coming from Dentrix Ascend to CareStack, including all the customer service! Pros Customization!!! It has endless possibilities!! Ease of use. They actually listen when you need something changed. Cons Undoing something. It is difficult to undo or change something. Most changes to incorrect codes need to be deleted and reentered instead of being able to alter them. Most changes have to be made in the chart tab. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Graphics and analytics. Those were big factors Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) I hated Dentrix Ascend no custom anything Review Source TG Tiffany G. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Top Notch all the way around!!!!!" May 9, 2025 5.0 I can’t give \[sensitive content hidden\] enough praise. She was amazing from start to finish!!! Pros The program is very user friendly. The staff were very accommodating and helpful in teaching me the program. Five stars all the way around!!!!!!! Cons Since I am still so new to the program, it’s too early to know what a con might be. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack User friendly, easy installment, great staff Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) New practice, wanted to try something new and had heard good things about Carestack Review Source TG Tammy G. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Wonderful PMS" April 10, 2025 5.0 Overall it has been great. Loving all the features and the wonderful support we received from \[sensitive content hidden\] and everyone we have been in contact with. Pros Wonderful support, all in one features, reports, patient portal Cons Ledger is slightly confusing and hard to navigate at times. Switched from [MacPractice DDS](https://www.capterra.com/p/77176/MacPractice-DDS/) Was looking for something more all in one and liked the cloud based Review Source SI Stephanie I. Office Manager Medical Practice Used the software for: Less than 6 months ### "Carestack Review" May 13, 2025 5.0 Over all, very happy. The ability to track, run reports, set goals, interact with patients quickly and easily are great Pros I like the support that they provide. Live chat is always very helpful and they get back to you as soon as they can. Cons Insurance is a bit of a struggle. It isn't as user friendly as the rest of the software. That seems to be our biggest struggle Alternatives considered [NexHealth](https://www.capterra.com/p/182271/NexHealth/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack the ease of transition, the support, the ability to customize Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) the ability to track, run reports, set goals, cloud based Review Source JP Joanne P. Personal Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Support" May 30, 2025 5.0 I am impressed with their eagerness to please and make things happen. Their customer service is amazing. The software is customized to our needs and made to work for us. It has been a pleasure to make this transition. Pros Great customer service. They really listen to your individual companies needs and makes it work for you. If they don't have it, they make it. Seriously amazing reporting capabilities. Cons nothing. I don't really have any complaints. They have addressed all matters immediately and having our own personal consultant to help us has made all the difference. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) horrible reporting. slow. no access from home to manage the operations if needed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.