--- title: "Page 5 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is CareStack the right Dental solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=5" page_type: "reviews" language: "en" --- CareStack 4.8 (217) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 5 - Reviews of CareStack ## Showing most helpful reviews Showing 101-125 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Shandi B. Dentist Owner Medical Practice Used the software for: Less than 6 months ### "Carestack newbie " May 13, 2025 5.0 As a new practice owner, the Carestack software was initially a bit overwhelming, and the onboarding process had some bumps. However, once I started working with the CSM team, they made everything much simpler and easier to understand. I especially appreciate the text-to-pay feature, which helps keep our office cash-free for added safety. Pros Text to pay feature and cloud base to view systems out of the office Cons The onboarding process was a bit unstructured at times, and some conversations were occasionally challenging to follow, but once I connected with the right support team, everything became much clearer and more streamlined. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack System options including text to pay and electronic claims Review Source JE Jocelyn E. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "All-in-One Dental Software with Excellent Support" July 31, 2025 5.0 Overall, my experience with CareStack has been very positive. It's an all-in-one solution that's easy to use, and the support team is responsive and friendly. Pros I liked that CareStack brings all essential tools into one platform—practice management, scheduling, billing, and more—which makes operations much more efficient. Cons Some features have a bit of a learning curve initially, but the support team helps make the transition smoother. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We switched from Open Dental to CareStack for its all-in-one cloud-based platform, which eliminates the need for third-party integrations and offers better accessibility and scalability. Review Source AK Amanda K. Community Liaison Medical Practice Used the software for: 6-12 months ### "Awesome people" April 15, 2025 5.0 So far it has been great. Everyone I have worked with is amazing. Pros I love that everything is all in one place. I don't have to open several different tabs to complete one task. Cons A little difficult to navigate in the beginning. There was a huge language barrier in the beginning. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[CallRail](https://www.capterra.com/p/141829/CallRail/)[Blue Yonder Warehouse Management](https://www.capterra.com/p/254754/Blue-Yonder-Warehouse-Management/) Wanted an all in one platform that was cheaper in the long run Review Source FS Faisal S. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Carestack experience" February 24, 2025 5.0 The experience has been great. Once you learn the software youn appreciate all its feautures. Pros They have amazing support. The software is easy to use and simplifies office workflows. It is really helpful on the amanagment side of things. Cons It is just an adjustment at first coming from a different software. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Has better features for managment side of things. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Needed an updated cloud based software that was an all in one solution Review Source SK Shelley K. Practice Manager Medical Practice Used the software for: Less than 6 months ### "CareStack is a great system which offers great customer service!" June 11, 2025 5.0 Overall, very pleased with CareStack! I am amazed on how much I can do and how much information I can obtain within the system Pros CareStack has the ability to do so much within one system. Reports, scheduling, learning, billing, and much much more. Cons Really no dislikes right now. My frustration is just on myself going through the learning curve of a new system, but CS has alot of resources and training to help! Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) New acquisition of our practice by a doctor whose other clinics use this platform. Review Source OW Olivia W. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Everything all in one! " April 10, 2025 5.0 Pros Having an all in one PMS is a game changer. I love having everything integrated, and being a cloud base software makes everything so seamless these days. \[sensitive content hidden\] was a main point of contact for us and she was AMAzing! Cons The transition was a little rough at the beginning but expected since we transferred over a 20+ year old practice. Definitely a huge learning curve but now that we are in the groove we couldn't be happier. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Wanted a cloud based software that allowed us to be fully integrated with all of the systems like phone, claims, payment processing and imaging. Review Source MM Marissa M. Patient Coordinator Accounting Used the software for: 6-12 months ### "10/10 Recommend!" May 9, 2025 5.0 Working with Carestack has been a great experience. Can't say anything negative about it. Pros They have a great team! They listen and communicate very well. Cons Can't say there is anything to dislike about CareStack only used it to submit medical claims electronically. Review Source MD Monet D. Patient Coordinator Computer Software Used the software for: Less than 6 months ### "Wonderful!!" June 9, 2025 5.0 overall Care Stack has provided and extensive amount support with our practice we have had an amazing learning experience. Pros I liked that we a point of contact that could help or assist with any question or concern we may have encountered. Cons There's nothing that i least like about Care Stack. Care stack is an amazing Dental software. Highly recommend! Review Source KG Kristie G. Financial Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Awesome Software!" May 13, 2025 5.0 My experience with Carestack has been fantastic. The software is incredibly user-friendly, and having \[sensitive content hidden\] available to assist with any questions makes the experience even better. They don’t just leave you to navigate the new software on your own; they’re there to support you every step of the way, always ready to help whenever you need it. Highly recommend! Pros How user friendly it is and how you have a team behind you to help if you have questions Cons Nothing. I like it all. Its like said very user friendly. Review Source jM jordyn M. front office Health, Wellness and Fitness Used the software for: Less than 6 months ### "front desk" April 17, 2025 5.0 Carestack is very user friendly and easy to navigate. The support team for Carestack is absolutely amazing. Pros How user friendly the software is and how you can personalize the system to your own needs. Cons The technical glitches that happen every now and then. They are easily fixed with the help of the awesome support team. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Our dental partner recommended Carestack Review Source BM Brent M. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Robust Dental PMS" February 19, 2025 4.0 Overall experience has been good. The support team has been great with training and helping us with any issues we have had. Pros CareStack has nearly everything integrated all with in one system. Tons of great features with numerous reporting options. Cons Fairly steep learning curve. There are some features that I believe could be more streamlined. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Looking for a PMS with as many features incorporated into the one system as possible. Review Source JL Jeana L. Front Desk coordinator Medical Practice Used the software for: Less than 6 months ### "So Happy with the swicth!" March 19, 2025 5.0 Amazing! Everyone was so helpful and we had so much support during our transition! Pros How customizable it is and how easy it is designed to beeeeee Cons The insurance is more detailed than our office needs it to be, so it takes more time to get it inputted and completed. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Because Carestack is cloud based and customizable Review Source LP Laneka P. Office Manger Health, Wellness and Fitness Used the software for: Less than 6 months ### "Dentures and Family Dentistry Laboratory, P.C" April 15, 2025 5.0 Pros How on top of everything, knowing how hard it is to tackle so much within a certain time frame. Cons Nothing honestly they were excellent at everything. Even with spectacular customer service. Review Source TJ Taylor J. Chief Operating Officer Hospital & Health Care Used the software for: Less than 6 months ### "City View Dental Review" February 5, 2025 5.0 Very positive experience, I think our transition went as smooth as it possibly could. Pros The ability to customize so many different things, the modern layout, being able to utilize all of the services carestack has to offer to streamline everything into one place and most importantly, the training has been phenomenol! Cons some of the applications are not optimized for ipads YET Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack carestack had more available add on services and more features already included that we were looking for. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) To have more modern software, streamlining a lot of current systems and processes within the office. Review Source AP Ana P. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Very PLEASED with CareStack! Highly recommend" December 12, 2024 5.0 We are happy and their customer support is GREAT!! Pros Our office switched to CareStack in Dec 2023. So far we are very pleased and its pretty intuitive. I have used many PMS in my 30+ years and this system has it all! Cons When we switched over to CareStack our old software did not merge over. Not Carestack's fault. We were using a no name brand system :( Switched from [Asprodental](https://www.capterra.com/p/198778/Asprodental/) aspro was unable to send statements in a batch. The ledger was not user friendly and it seemed like a dinosaur Review Source RM Rob M. Dentist Medical Practice Used the software for: Less than 6 months ### "Review of CS PMS" January 24, 2025 5.0 Overall I like it much better than other legacy softwares I have used. Pros The support from their team to learn how the PMS works was awesome. Cons I would organize things differently but once you use it enough it doesn't bother me as much. The program glitches sometimes and tasks will need to be repeated. Review Source AF Adam F. Owner Medical Practice Used the software for: Less than 6 months ### "Carestack for an OMS practice" March 25, 2025 5.0 Pros New feature requests, ease of use of a cloud based system, note templates Cons True bugs in the software, that the team constantly has to address, however they are addressing them Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) winoms was antiquated and was not adding new features Review Source VA Vanessa A. Specialty Coordinator Computer Software Used the software for: 6-12 months ### "Great Program" May 9, 2025 5.0 Pros Efficient, Reliable, and User-Friendly: A Game Changer for your business!! Would highly recommend! Cons Pretty straight forward. No complaints.. Review Source VR Verified Reviewer Manager Medical Practice Used the software for: 6-12 months ### "Satisfied Customer" January 9, 2025 5.0 There is many option with CareStack and I enjoyed how they broke it down to not overwhelm the team. Pros Team they provided. There was help for the start. Cons When the traing switch to zoom meetings. I always had to listen though my phone instead of the computer. Review Source AD Apurva D. Dentist Hospital & Health Care Used the software for: Less than 6 months ### "Apurva Dabak DDS" March 15, 2025 5.0 really good and supporting team who will take their time to help you and your team out. Pros Well thought and executed dental PMS that has everything. Cons Can be sometimes overwhelming if you are new to the system Review Source MH Maggie H. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "A Huge Improvement from Eaglesoft or Dentrix" November 18, 2024 5.0 The CSM team after implementation, including our lead manager Abhishek, has made up for all for any roadblocks we may have had during the initial transition period from our old practice management software. The lead you through how to properly access your workflows and reporting to make sure you're taking advantage of all the new features of Carestack, which continue to expand. I've been impressed with the level of detail and care that the Customer Success team has shown to us on all of our calls and email correspondence. Pros This is clearly a software made by a software company, not a dental supply company. They have the resources and team members to make updates and changes that are relevant, and you can even request changes with their development team. Cons The switch from our previous management software was very time consuming for a private practice. Their sales team failed to mention that we have to convert over all the files for patient forms, note templates, etc. which we are still completing months later. Other online form providers have done this for us within implementation. This is a really big problem for trying to use all the features of CS, but not having it personalized with your documents unless you devote a lot of time. Note: we are an office with a multitude of very in depth forms, if you only have one set of forms for your patients, for example, this may not be as big of an issue. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Open Dental was a great second option, but was not innovative enough to make us switch from Eaglesoft. One demo with Carestack will leave you feeling like "this is the product I've been looking for" Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Needed a software that could meet complex treatment planning and integrated features, such as payment plans, patient portal, updated imaging storage, etc. Review Source MD Mendy D. Clinical Operations Manager Medical Practice Used the software for: Less than 6 months ### "Clinical Operations Manager" December 17, 2024 5.0 As will all new software, I found there to be a learning curve. However, with the assistance of the training team and the support team it has gone very smoothly. Pros I love all of the different report options. The information available on the reports is fantastic. I also love the availability of your support, the ease of which contacting support and receiving answers to our questions is outstanding. Cons The only negative I have found is the inability to print from the TimeSheet screen. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) The reports available within CareStack was a huge selling point for our organization. Review Source AR Amy R. Business Manager Hospital & Health Care Used the software for: 6-12 months ### "Satisfied CareStack customer" December 19, 2024 5.0 Pros I like the ability to truly customize the software to work for our pediatric dental office, without having to create a bunch of modifications and work arounds. Cons It's still geared for general practices, not pediatric offices, but I have been pleased with CareStack's responsiveness to considering improvements for practices that operate like ours. Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack Wanted a cloud-based product that had a proven track record of continuous improvement Review Source JE Jaimee E. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Would Recommend 10/10" December 10, 2024 5.0 I have had a great experience with CareStack. Even when we run into any hiccups they are quick to help and the streamlined interface is easy to use even when they have updates it is quick to get used to. The team and customer care is quick, friendly and efficient. I have no issues. Would recommend 10/10 Pros The ease of use and quick customer care responses when we have issues. We also utilize a lot of their team help and it has been a game changer. Cons CareStack is the only Dental software I have personally used ever and for the last 5 years. I have not had any issues . Review Source LH Lauri H. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Make the Switch!" January 9, 2025 5.0 \[sensitive content hidden\] have been amazing to work with for our PMS switch!! Highly recommend CS.. especially for the features of customization and reporting!! They offer so many platforms & trainings that make it a seamless transition. Pros Reporting Training \[sensitive content hidden\] Accessibility Cons So many features it can be hard to remember the way you tried it before. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) BC we wanted a cloud based software that we could access at home. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.