# Page 6 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is CareStack the right Dental solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176206/CareStack/reviews --- CareStack 4.8 (205) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of CareStack ## Showing most helpful reviews Showing 126-150 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Danielle L. Business Office Manager Medical Practice Used the software for: Less than 6 months ### "Carestack Review" November 7, 2024 5.0 We had a great experience with Carestack. \[sensitive content hidden\] and \[sensitive content hidden\] were great to work with and so knowledgable. Pros We love how almost everything is one click away! It makes going through the patients chart so much easier! Cons We don't like how the online forms don't automatially input the information into the patients chart. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Needed a more user friendly and cloud based system. Review Source RT Reda T. Oral Surgeon Health, Wellness and Fitness Used the software for: 6-12 months ### "Best decision I made" September 9, 2024 5.0 it was kind, personal, dedicated care by teams that got to know me, my clinic and my staff personally. They are responsive, precise, and highly professional. Pros it is extermely user friendly, ability to integrate with multiple programs to simplify work, communications, billing, anesthesia monitoring and radiology. Cons initially there were few photos that are generic and attached to treatment plans that were not as accurate, these were removed when requested. Alternatives considered [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Reason for choosing CareStack offers much better functionality, integration, and much better customer service. I used all other software and they fell very short compared to the dedication of the care stack team and functionality and integration of the software itself. Review Source AA Aarika A. dental Medical Practice Used the software for: Less than 6 months ### "CareStack is a great Software " October 9, 2024 5.0 overall it has been a good experience staff is friendly and helpful when you have questions. Pros It is very user friendly. The staff is very friendly when you have questions. Cons Can be a little too detailed on some aspects. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The options that they had to offer in comparison. Review Source RR Rose R. RCM Hospital & Health Care Used the software for: 1-2 years ### "Carestack flows from California " September 10, 2024 5.0 It has been a positive move going from Dentrix to Carestack. It is leveraging my role in our practice. Carestack continues to bring on new and better updates. Looking forward to seeing what is next. Pros I LOVE the ease of using carestack. The features that I enjoy the most are operational reporting and now Enterprise. Cons In-depth tracking by provider or Staff member. Payroll reporting Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Looking for cloud-based software. We were looking to scale our practice management system Review Source MG Megan G. RCM Medical Practice Used the software for: 1-2 years ### "4M Dental Implant Center - RCM" September 11, 2024 4.0 My overall experience with Carestack has been positive. At first, it was intimidating and difficult to navigate, as with any new software. As I started to get more training and familiar, I really started to appreciate the intelligence of Carestack. Pros What I like most about Carestack is the detailed reporting we are able to run. Cons What I like least about Carestack is the complexity of payment applications, applying discounts and merchant fees. Review Source mW maryam W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "experience with carestack " September 9, 2024 5.0 it has been great so far. the support is great Pros easy to use. supportive team members, the migration process was organized really well. Cons Setting up the software. the migration process should make it easier for codes, and clinical notes to be migrated without having to do all the legwork ourselves. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack not sure just made more sense was easier to understand Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) DSO structure. wanted to be standard between our locations Review Source AA Amelia A. Owner, Pediatric Dentist Hospital & Health Care Used the software for: 6-12 months ### "Much Needed and Appreciated Support" August 30, 2024 5.0 I’m so happy to have chosen Carestack. Taking the leap into ownership has been very nerve wracking, and choosing to use practice management / EHR software I wasn’t familiar with was even crazier. Every step of the way, there have been people so willing to help and so eager to help me succeed. They don’t leave you out to dry after you’ve signed the contract. The software has been great thus far and I really feel that I made the right choice in partnering w Carestack. Pros Amazing support, very customizable, convenient Cons Not optimized for mobile use despite being cloud based Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Cloud based, more customizable, more integrations, more aesthetic Review Source NP Nisha P. Owner Medical Practice Used the software for: 6-12 months ### "Great Dental Software " August 28, 2024 4.0 Carestack has a great customer service with a robust reporting software. Sometimes it definitely gets overwhelming so I would highly recommend they should simplify the process. Pros Very detail, open software that allows others integrate Cons Reporting section is definitely overwhelming and very confusing to use for staff Alternatives considered [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Reason for choosing CareStack Seemed fairly easy to use , great sales team Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) wanted to go cloud based and easier on the team Review Source JH Jesse H. Dentist Medical Practice Used the software for: Less than 6 months ### "I recommend CareStack" September 30, 2024 5.0 The support team was very helpful. They had a well mapped out transition. Pros CareStack is intuitive and easy to use. Cons It is always difficult switching to a new system. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Dentrix was slow and the reports were very hard to use. Review Source RC Robert C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Review for Carestack" September 6, 2024 5.0 Very good experience. One of the best softwares I have worked with Pros The software is comprehensive and the support is great. Cons the features and amount of features can be overwhelming Switched from [Cloud 9 Ortho](https://www.capterra.com/p/212426/Cloud-9-Ortho/) Cloud9 was not capable of doing what we needed as a pediatric office Review Source DB Diane B. Office Manager Cosmetics Used the software for: Less than 6 months ### "A great system for great practices" August 24, 2024 5.0 I wasn't the biggest fan at first, but after being on several meetings with \[sensitive content hidden\] and learning the ins and outs of the program, I'm super happy with it. I love how it's genuinely set up to make things easier on us. Pros I like how accessible the help is. There are so many resources at our disposal to learn the system! Cons I think at first, carestack is very intimidating. It seems overwhelming if you don't understand fully how to navigate. Review Source CM Curtis M. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Care Stack has won be over" August 14, 2024 5.0 Pros Cloud based storage and being able to access this program and its data from anywhere Cons How you input insurance payments and enter adjustments on patients accounts Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cloud based storage and having the ability to access the program and its data from home or any other one of our offices. Review Source KP Karishma P. dentist- owner Hospital & Health Care Used the software for: Less than 6 months ### "Great software " August 16, 2024 5.0 Overall it’s been a very good experience Pros The software is evolving and growing the Meet the consumers needs Cons It’s hard to work with tech support sometimes. To get them on the phone is difficult. Review Source Rob J. Co-Owner Hospital & Health Care Used the software for: 2+ years ### "Our All-in-one PMS started us up!" February 9, 2024 5.0 The platform is really an all-in-one option and saves our office time and money by requiring fewer hardware elements, and fewer software integrations. Pros Has all the features we need + the support to help when we need. Also: a true interest in improving the product with regular updates that don’t break the software. Cons All software is imperfect and has a learning curve. The marketing/communications tools are basic, but improving. Sometimes there are too many ways to do the same thing. This can make the initial onboarding a bit more confusing. Alternatives considered [ORYX](https://www.capterra.com/p/129413/ORYX/)[tab32](https://www.capterra.com/p/149415/tab32/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Combination of features, pricing, stability, and support. Review Source JL Jennifer L. Patient Care Coordinator Medical Practice Used the software for: 1-2 years ### "Progress not Perfection" February 9, 2024 5.0 I’m very new to the dental industry. As a patient care coordinator with an education background…I find that CareStack promotes feedback/criticism. They allow for room to grow and develop. The interactions with CareStack employees has been top notch! They are very client-centric. I feel like the CareStack team that I personally work with is always striving to better the quality of service as well as ease the workload of in person colleagues. They allow front desk staff to work smarter not harder! I can appreciate that they are always improving. Progress not perfection. Pros CareStack team is constantly learning from criticism and feedback. They take what the customer is asking for and implements it as quickly as possible. Continuous improvement/updates to proved the customer with tailored care for their unique practice. Cons CareStack’s downfall will be the reliance on technology functionality. If our WiFi is down - that leaves us stranded in many areas (phones, appts, access to info). I would like to be able to do more with the system from my iPhone. Compatibility with various interfaces would be a huge improvement. Review Source JR Jenny R. Administrative Medical Practice Used the software for: 2+ years ### "Go with Carestack!" February 10, 2024 5.0 I have personally had a tremendous experience with Carestack. I have participated in their Platinum Coaching program and their desire to do everything they can to help you succeed is second to none! Pros I like that Carestack is a web-based platform so that even if I am not in the office, I can access our schedule, patient records, claim information, everything! Equally tied to accessibility from anywhere with an internet connection I love how user friendly it is. Cons They are missing some features and functions that competitors currently offer. However, the Carestack development team is exceptionally receptive and want to know what you need and want within the platform and develop plans to incorporate. Review Source EB Elsie B. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "More than meets the eye!" January 24, 2024 5.0 Pros The Team and how it over sees the day to day actions. Cons The Insurance features are over complicated. Alternatives considered [Fuse](https://www.capterra.com/p/166782/Connect/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Integration with more features as listed above. Switched from [Dentisoft Office](https://www.capterra.com/p/60051/Dentisoft-Office/) We out grew them and had to outsource for help on features like texting, perio charting text-to-pay, and e-prescriptions. Review Source RM Robert M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "The Evolution of Carestack" February 10, 2024 5.0 We have been a customer for 6 years and we have had an excellent experience with Carestack and expect this to continue in years to come Pros The people of Carestack are their #1 resource. The support from all the Teams in responding to our requests has always been exceptional. Cons Sometimes slow integration of products that we may want. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing CareStack Customer Support and the personal relationships Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Increased capacity and innovation with Carestack and the promise of a more robust platform Review Source Tim O. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Carestack review" February 14, 2024 5.0 Pros I've been through several major software transitions during my time as a manager at Fortune 500 companies, so I knew how important choosing a management software would be. Carestack has been supportive, actively engaged, and willing to push out new features based on our feedback. Their support team is extremely responsive, and their innovation driven mindset has created significant value for our locations Cons Just like anything, you get out of it what you put into it. Spending the necessary time up front to ensure that the functionality was there for our needs was a big lift, but it ultimately paid off. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[tab32](https://www.capterra.com/p/149415/tab32/) Reason for choosing CareStack Carestack's approach to the dental market is vastly superior to other dental practice management software. The level of innovation combined with the depth of engineering has made Carestack an integral part of our entire operation. Review Source HB Haranchal B. Dentist Hospital & Health Care Used the software for: 6-12 months ### "Complete Software Platform" September 24, 2020 5.0 CareStack is a big powerful tool. I am a single unit operator, but there is a lot of capability and options for multiple practice management as well. My team and I are very happy with the software because of its capabilities and the support team at CareStack which helps us become more efficient every day. I haven't had to increase the number of team members while I have been able to increase collections. Pros I am a big fan of this software. I evaluated a few options and chose CareStack because I could access the software on any computer through a browser and the cost of support was included in the monthly price. I felt that the training material was polished and professional which makes learning and teaching CareStack easy. There are so many features that I cannot do it justice in this post. I highly recommend that you go talk to them and setup a demo. My favorite feature is that CareStack provides unlimited support using their chat which is hosted in the USA by people who are already familiar with dentistry like assistants and office managers. Sometimes, the support team can provide the answer before we are able to ask the questions. The support is also available during weekends! A few other notes, scheduling is intuitive, plenty of built-in tools like automated call/text/email reminders, imaging bridges, payment processing, and the list goes on. CareStack is very stable, the new updates seem to be thoroughly tested and new features are added regularly. With the pandemic, the staff spends less time in the office by doing remote work (scheduling/insurance/payments) and for patients CareStack provided a “Text to Pay” feature for contactless payments. Patients are also able to schedule themselves along with see their information in a Patient Portal. This software has reduced the amount of time we spend "stuck" and allow us to fly. Did I mention, that this software is FAST! Cons Learning curve can feel like a constant Fire Hose. Lots of features and knobs and new processes that had to be designed to work with modern software. The team is learning new things every day and finding ways to use the software more efficiently. We are still finding ways to extract more value out of this software. Patient Portal and Administration needs more refinement. Fortunately, patients don't really use this feature right now, but I would expect CareStack to have significant improvements in the next year or so to lead the industry in Customer Experience. I think future customers will expect to see their records and their patient notes, history, and essentially be able to communicate with the Dental team through the portal. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack We chose CareStack over the other products because they didn't offer the number of features and capabilities in an all-inclusive price. CareStack offered a stable, predictable price considering the number of features that are needed for a new dental practice was a great value. The hard part is getting off the ground and setting up the team to work with the tool but that only took a couple of weeks. Review Source NB Natalie B. Front Office Team Hospital & Health Care Used the software for: 6-12 months ### "We Love CareStack!" June 19, 2024 5.0 Overall great! This is a very robust software with many helpful features! Pros Carestack has excellent customer service, and they did an exceptional job with the implementation and onboarding process. Cons It will sometimes be a little glitchy, but not too bad. Reason for choosing CareStack Web-based, test conversions went well. We did many test conversions with Open Dental, and the data was not coming over correctly. CareStack did a good job converting the data accurately from our previous software. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Unhappy with Curve Hero, wanted a software that had more features, better charting, lab modules, etc. Review Source KC Kari C. Pediatric dentistry and owner Medical Practice Used the software for: 2+ years ### "All in One and Tons of Fun" February 10, 2024 5.0 From customer service, to office hours, to training team members, to platinum coaching, CareStack is committed to the client's growth and prosperity. The team is genuine and committed to success. Pros I love that my needs to run my denovo practice are met in one software solution with minimal need to subscribe to other features to be effective. Cons CareStack has exceeded my expectations for a PMS. It has been a joy growing alongside them over the years! Reason for choosing CareStack Sassy Dental went under about 8 weeks before I was to open. \[sensitive content hidden\] (with Apteryx at the time) advised I look into CareStack. I haven't looked back since!! Review Source JP Jennifer P. Executive Administrative Assistant, DAII Hospital & Health Care Used the software for: Less than 6 months ### "Carestack is awesome!" June 22, 2024 5.0 After working 20+ years with the same software, I was a bit hesitant of the change. However, it was almost seamless. The team at Carestack was there the entire process and they made it so fluid. Overall it was a fantastic experience Pros The reporting, the ease of learning the program. The customer service. Cons This a pro and con. There are multiple ways to do the same thing. So sometimes you can doubt yourself if you are doing it the most efficient way Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack The customer service. We got feedback from other users, and that was the number one. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) We wanted something more advanced and was able to track reporting better Review Source AM Alison M. CFO Hospital & Health Care Used the software for: 2+ years ### "CareStack is AWESOME!" February 10, 2024 5.0 It was abit rocky to start, but it has gotten better and better eveery year. Many thanks for your willingness to hep and alow us to achieve our goals using the software. Pros The team you have that is so willing to listen and help improve this software to make the end user experience better and better. Thank you! Cons Sometimes it takes a while to see a request actually be incorporated and developed. Reason for choosing CareStack More modules to use and components to make our administrative work flow more smoothly. Review Source RJ Rasheeda J. Dentist Medical Practice Used the software for: 1-2 years ### "Carestack has been a game changer for my dental office." February 4, 2023 5.0 A great experience with amazing support. When we started we had a team to help us with questions on how to properly use the software and set it up. Even after training we could ask questions any time. Following the set up and training period we had coaching session. These sessions helped us learn how to use the software and reports to do better business. Since those sessions have ended, we have never had an issue getting support when there is an issue or concern with the software. Pros The system is user friendly and does not take hours of training. Patient enjoy the patient portal and the kiosk check in option. Carestack allows us to have online booking options, digital forms and streamlines the entire process within the office. Billing is easier and collecting payments from patient with the text to pay option has been a game changer. Our phone system is connected to Carestack and when patients call or text we easily can pull up there chart to properly assist them. I am able to log in on my phone, tablet and computer anywhere and at any time. My favorite feature is absolutely the teledentistry options in the system. You can schedule the patient directly on the appointment book and do the appointment in the software. This allows ease to access patient records and take notes during the appointment. There are no extra clicks or extra windows. Cons Would like the option to send secure messages through system Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.