# Page 7 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is CareStack the right Dental solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176206/CareStack/reviews --- CareStack 4.8 (205) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of CareStack ## Showing most helpful reviews Showing 151-175 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Andrew K. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "The switch we should have done sooner!" April 27, 2024 5.0 Use of the software has been pleasant so far. The support that is quickly accessible is very convenient when you are in need of help quick. Pros Easy to use, very user friendly. We have found more efficiencies converting from our old software to CareStack. Cons There are a lot of features that takes a while to get to learn. Sometimes it is difficult to find resources in the resource center, however, you end up finding what you need to help you vs having to contact support. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We switched from Dentrix to CareStack as we were wanting to transition from a server based software to a cloud based software. Review Source lF lacee F. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Softdent to Carestack- WE NEVER LOOKED BACK " September 23, 2020 5.0 My overall experience has been great! I have to give so much credit to \[SENSITIVE CONTENT HIDDEN\]. SHE NEEDS TO BE GIVEN A HIGHER POSITION and a bonus for that matter. She was the most kind, helpful, positive representative that I HAVE EVER EVER MET. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went ABOVE AND BEYOND for us and STILL DOES. I can ask her something at any time and she will always get back to me and my team. NO ONE HAS HELPED AS MUCH AS HER.. she should be the trainer for all new account managers. She has made the carestack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much. Pros Carestack is very FAST! I start with that because for years I stared at a spinning wheel everytime I needed to open a new section in softdent. We like carestack because its cloudbase and we can connect from anywhere even during a power outage from our phones. ( yes, this already happened) THE CLAIM Section is the best I feel so ontop of claims and the information you get when its rejected and or denied and or missing information. The applications are very helpful and user friendly. We have been in love with our curb side check- in which has been an amazing new feature with all the pandemic happening right now. The reports are easy to read and make it super easy to get information very fast and efficient. Cons If I am being honest I TRULY wish it was easier to change procedure codes once they have been completed and entered by clinical staff and then that evening or next day after they check the Daily Journal for the day and notice something is incorrect. If I wanted to change a provider if its incorrect or take a price out if the doctor changes it last min and he doesnt want a charge. Its not very user friendly and it still makes my head hurt when I have to change something. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack The images being able to transfer with the software. Dentrix didn't offer this service. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) We wanted to go to cloud base and get rid of our server. Softdent was not up to snuff and needs to get with the new programs. Review Source Ori B. Manager Hospital & Health Care Used the software for: 6-12 months ### "Best practice management software" February 5, 2024 5.0 My experience with CS is extremely positive. If I had to do it all over again, I'd still choose CS, but earlier in my journey. Their customer support team is extremely knowledgeable and talented. They've all worked in a dental office before and, therefore can suggest improvements to our workflows along with CS. Pros \-Ease of use and navigation -Interface UI/UX -built-in solutions that communicate across the entire database -very responsive to customer suggestions -built in dashboards and data analytics Cons \-doesn't integrate with other products, not a big deal -limit on text message usage Review Source AS Alcy S. Dental Hygienist Hospital & Health Care Used the software for: 6-12 months ### "Cloud Based Dental Software" January 25, 2024 3.0 Pros I appreciate that CareStack is cloud based allowing me to access my schedule at home. Cons CareStack tries to accomplish too much on any given page. It is not user friendly, and you must have instruction to use it. The fact that I have to right click and select "view dental chart" to open a patient's chart is ridiculous. Why make it so many steps?! Just let me double click on the appointment to open the chart! CareStack caters to front office while leaving the providers in the dust. As a provider, my time is limited and valuable with each patient - why create so many obstacles when trying to complete a task? The redundancy is not appreciated and the user flow is ambiguous. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I came from another office using Dentrix and did not have a choice in using CareStack as our dental software. Review Source MN Maki N. Owner Hospital & Health Care Used the software for: 1-2 years ### "Pros and cons of Carestack " September 23, 2020 4.0 Overall, I think customer service is great. That is why I kept Carestack. If your representatives are not friendly and helpful, I would've changed softwares. I really think the problem with MiCamp is a BIG headache. And I am disappointed that Carestack is not following up with that. Pros Able to send insurance electronically. Able to send text message and emails to patients for recalls, appointment reminders, campaigns, etc. Customer service is good--keep it up! Most of the employees are knowledgable and friendly. I've had a few who didn't know they were doing and was kept on hold very long. So I would recommend to have your newer customer service rep be a little more knowledgable before putting them in charge of customer service. Cons Currently, I don't like and very unhappy with how MiCamp works. They are very slow, shady, and unprofessional. They have charged me $499/year--I don't think any merchant services company I've worked in the past (e.g. Elavon) has charge me an annual fee (and I was told about the annual fee AFTER I signed up with Carestack). Carestack keeps on saying, "You have to deal with MiCamp because they have their own rules"--but Carestack is that one that recommended MiCamp. When I was deciding if I should sign up with CareStack or Easy Dental or other software companies, Carestack made it sound like MiCamp will work with the patient portal without any problem--which is one of the main reason why I chose Carestack. I've had Carestack for over a year now, and MiCamp and Carestack are still saying, "we are working on the patient portal"--but I really don't know when or if it's going to work... Reason for choosing CareStack Had much more sophisticated features. Heard that customer service was good. Review Source JC Jayma C. Dentist Health, Wellness and Fitness Used the software for: 6-12 months ### "Understand the Patient ledger/ Insurance claims before purchasing. " June 9, 2022 3.0 They have not taken the best of "Legacy software" and improved upon it. They have some incomprehensible accounting system to charge and apply payments so you cant tell what you have produced or collected. The training team doesn't know who to deal and come up with complicated "work arounds". They do not offer a "end of day" report and the hours you have to spend to figure out and read the reports is costly, where other "Legacy software" have those reports which are standard metrics that all practice management consults request. Pros It is fast, and easy to navigate patient chart Cons The patient Ledger. The insurance billing primary and secondary. The reports. Reason for choosing CareStack Cloud based. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) I thought a cloud based "modern" program would be beneficial and make things easier. There was no way to demo the accounting and insurance which if I had, I would not have switched to Carestack Review Source GB Gabriella B. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Experience with Carestack" March 11, 2024 4.0 Overall, I'm so pleased by our experience with Carestack. The customer service is impeccable, and the product works very well. There are so many capabilities that I haven't even been able to explore yet. Pros The customer support carestack offers is incredible. Their account manager program is wonderful, super informative as well as efficient. Cons Carestack is very complex and requires quite a bit of training to utilize. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Fuse systems went down regularly, impacting our patients greatly. Review Source MT Monica T. Office administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great Cloud based solution" May 9, 2024 5.0 So far CareStack's customer support has been great! Very responsive and knowledgeable. Pros Love that it is an all-inclusive solution to the multiple applications our office was using for a modern Endodontics office. I no longer have to pay separately for patient engagement and digital forms or run a separate 3 party electronic claims solution. Cons I was a huge learning curve from the legacy software we were moving away from and I would like to see more professional referral letters. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack It came with a recommendation from another specialty dental practice. Switched from [EndoVision](https://www.capterra.com/p/213169/EndoVision/) Wanted an all-inclusive cloud-based solution. Review Source JB Jessie B. Front Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "User friendly and Easy to use!" November 2, 2023 4.0 Overall, it’s been pretty positive! There have been a few things that confused me or that I didn’t understand, but the Support team has been very helpful in answering my questions. Pros As an administrator, Carestack is so much easier to look at and use than other products I’ve used. It’s clean and modern and was very easy for me to pick up despite never having used it before. I love all the analytics and reports, and how easy it is to get from one section of a patient’s account to another. Cons I am a little disappointed that I can’t easily see appointment changes within the appointment. Perhaps this is just a feature I haven’t discovered, but in Dentrix I could see a list of modifications to the appointment, like if an appointment had been moved from a different column or time. The history of status changes is important, but also once an appointment is cancelled, I lose access to that history it seems unless it saved to the Memo. Review Source JW Janeice W. General Dentist and Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "CareStack User" February 9, 2024 5.0 Pros I like how a lot of services are in one place. I can remind pts about appts, verify insurance, collect payments, etc in one place. Also, there is a lot of support, training videos and literature that I can access when needed. Cons My implementation team made it very difficult for me to get the support I needed early on in the the process. Review Source AB Araceli B. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to learn and Simple to use " April 26, 2024 5.0 Easy , Fast and simple ! Overall it has made my Job much easier since as we all know Admins always have a lot going on ! Thank you CareStack ! Pros What I love about Carestack is that it is so fast and easy to schedule an appointment and moring from tabs to tabs. I love how quickly you can search a statement , chart note , Appointment with a simple click ! It also makes Scheduling easier because as soon as you create an appointment you can just move that same appointment around without having to create a whole new one. ! As well they have a great support team for any questions you may have ! Cons Honestly as far as i have been using it there is nothing i least like about CareStack Review Source EC Emily C. Team Leader Health, Wellness and Fitness Used the software for: 1-2 years ### "Carestack Review" May 23, 2024 5.0 Pros I like that so many services are in within the same program. The ease of learning and implementing. Cons That signed treatment plans aren't automatically shared with patients via patient portal. Review Source RO Robin O. Manager Medical Practice Used the software for: 1-2 years ### "Carestack review " October 30, 2023 5.0 I like it very helpful and easy to use. Literally does everything you need it to use. One of the easiest softwares I learned to use. Pros It helps us with everything. Very easy to learn and use. Cons Nothing at this time Carestack support sometimes does not always help me they will refer you to articles and sometimes you figure things out without the support and some of the reps are great. Review Source FS Felicia S. Clinic Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Best Software " February 9, 2024 5.0 Enjoyed working with this program over all other I have worked with. Pros How intuitive the program is and the ease if online support. Cons Training videos dont seem to go over as much as they should on certain areas. Review Source DM David M. Bookkeeper Medical Practice Used the software for: 6-12 months ### "Bookkeeper's nightmare" February 16, 2022 2.0 I am struggling to provide the same service to my employer as I was before onboarding CareStack. CareStack costs about three times as much as our previous service, but it has about a third of the reporting capabilities. My primary task with the software is to track income based on multiple providers at multiple practice locations, and it takes about an extra 10-15 hours per week to manually extrapolate the data which had been accessible at the click of a button with previous softwares. Based on the way the reports are designed, I don't believe the engineers even know the difference between production and collection, as those terms pertain to a medical/dental practice. I've had a support ticket in for seven months, and whenever I check in to see if there's any progress (about once a month), I'm told to be patient, and then asked what the problem was again. You know that feeling you get when someone’s six-year-old answers the phone and says they’ll remember your message? Pros The layout is intuitive. It's easy to learn and understand how things are supposed to work. Multiple locations are able to share data seamlessly. Cons Collections reporting is severely insufficient. Customer support seems to exist only to deflect and forget. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Increased integration for multiple offices. Review Source AM Angel M. Finance Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for a Small Operation" January 22, 2024 5.0 Pros I greatly enjoy the ease of moving from the different parts of the software. Cons I feel the reporting can be more robust and better support contact. Review Source aM amber M. Office Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Carestack review" October 30, 2023 3.0 I give it a 6 it is not that user friendly on the billing and ledger side of things. Pros I like that it is cloud based and we are able to log in wherever are at. Cons When it comes to billing it is a little more difficult to navigate Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) changed companies and she is using the cloud based software which makes it simple if you are working remotely. Review Source WT Wendy T. Business Administrator Medical Practice Used the software for: 2+ years ### "Highly Recommend" February 12, 2024 5.0 Pros Being able reduce the number of additional software needed. Gaining the ability to online schedule and have patient portal. Cons So robust it was a little intimidating but the support and traing resolved this. Review Source FD Freedonia D. Office Manager Medical Practice Used the software for: 2+ years ### "Carestack Review " April 25, 2024 5.0 Pros Easy learning and carestack university Cons the set up of ortho cases Review Source BC Brian C. CEO Doctor Medical Practice Used the software for: 6-12 months ### "Sleek and easy to use " February 14, 2024 4.0 We have loved the bacon office functions and ease of treatment planning. Pros Clean look, intuitive, very functional. Cons Customer support. Listening to customer requests. Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Want better system that worked smoother between practices. Review Source TP Tyler P. Practice Administrator Medical Practice Used the software for: 2+ years ### "Big fan!" September 23, 2020 5.0 We LOVE it and have referred several doctors so far. Pros I love how efficient this software makes our office run. They are always moving with the times and making sure we have what we need! Cons There’s seriously not anything that I don’t like! Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack Carestack did everything we needed it too and they really have great customer service Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Because Dentrix nickeled and dimed us for everything and the interface never changed. Review Source CR Cheyenne R. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "5 Stars for Carestack! " April 25, 2024 5.0 Overall an amazing experience using Carestack didn't take me long at all to learn how to use. Pros Easily learnable with plenty of resources to guide you. Cons So far nothing Carestack has been great for me and my team. Review Source CB Cindy B. Director of Insurance/IT Health, Wellness and Fitness Used the software for: 2+ years ### "Carestack is easy to use and the Customer service is Top Notch!" September 29, 2020 4.0 Having one database to access the information for all our locations. Pros The customer support is top notch, you can call, email, submit a ticket or use the built in chat if you need assistance. If there is a feature that is currently not available you can submit an enhancement request plus a few of our request have already been implemented as a new feature. Cons A little more flexibility to create all of our reports without having to ask for a custom report. Switched from [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) We outgrew the software and we felt the enhancement request fell into a deep black hole. Review Source NR Nawal R. Social Media Manager Medical Practice Used the software for: Less than 6 months ### "Great product, would recommend if you want your office to be more efficient" November 6, 2023 5.0 It is going good so far. It is a much newer software and it is clean looking and organized. Pros It is user friendly. Has all the information and data you would need. Any reports, payments, can be pulled up and generated. Cons There are too many different ways to get to the same place in the software. I'd prefer having one button that takes me to one place vs multiple buttons that take me to one place Reason for choosing CareStack Our Dr chose carestack because of her experience with them. She liked how their software looks, runs and is set up. Review Source SS Sam S. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack review" February 9, 2024 5.0 Had a fun and rewarding experience implementing and working with Carestack Pros Enjoyed working the Carestack implementation team Cons I was hoping for easier imaging integration with existing software Switched from [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Performance and insurance verification issues Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.