--- title: "CRM RUNNER Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRM RUNNER Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/176229/CRM-Runner/" page_type: "product" language: "en" --- # CRM RUNNER Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CRM RUNNER ## What is CRM RUNNER? Cloud-based field service and office management tool to automate business operations, optimize sales, streamline communications & more. Key features include: - GPS Tracking - Chat - Notifications - Integrations - Scheduling/Dispatch - Inventory Management - Estimates/Invoices - CC Processing web/app - SMS - Multiple locations - Customized Dashboard - Online bookings - Lead capture - CRM - Banking - Payrolls - Marketing - Project Management - Asset Management - Activity Tracker - VOIP System ## What is CRM RUNNER used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRM RUNNER?[Manage this product listing](https://www.g2.com/products/crm-runner/claim_requests/new?auto=true) ## CRM RUNNER Overview Updated September 2026 AI summary CRM RUNNER supports businesses of all sizes in managing field service operations by offering tools for scheduling, dispatch, billing, inventory, and work order management. It includes mobile access, electronic signatures, and payment collection in the field, with added options for CRM functionality, contract management, and alerts. The platform is available across web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRM RUNNER 4.3 (9) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $25 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (9) Ease Of Use 4.0 (5,805) Value For Money 4.3 (9) Value For Money 4.1 (4,826) Customer Service 4.2 (9) Customer Service 3.9 (4,856) ## CRM RUNNER alternatives [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176229/CRM-Runner/alternatives/) ## FAQs about CRM RUNNER Overview ### What company size and specific industries is CRM RUNNER built for? CRM RUNNER is designed for businesses of all sizes, from small companies to larger organizations. It does not target a specific industry; instead, it fits a wide range of sectors that need a customizable CRM to manage marketing, sales, and other business processes. Features and Usability ### What are the key features of CRM RUNNER? CRM RUNNER offers CRM and contact database tools, plus job scheduling, job tracking, and work order management for service operations. It also includes billing and invoicing, quotes/estimates, electronic payments, electronic signature, SMS messaging, reminders, alerts/notifications, GPS, routing, inventory tracking, and QuickBooks integration. Integrations ### Which third-party tools and platforms does CRM RUNNER integrate with? CRM RUNNER integrates with 7 third-party tools for scheduling, payments, and accounting, including Google Calendar and Google Maps, plus PayPal, Plaid, Stripe, authorize.net, and QuickBooks Online Advanced. These catalog integrations cover calendar management, payment processing, banking data, and financial reporting. Getting Started and Support ### What training and onboarding options does CRM RUNNER offer? CRM RUNNER provides in person training, live online sessions, webinars, documentation, and videos. These formats give teams options for guided instruction, scheduled group learning, written reference material, and recorded walkthroughs for self-paced review and setup support. Getting Started and Support ### What customer support options does CRM RUNNER offer? CRM RUNNER provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support experience, no user sentiment about response times, helpfulness, or common frustrations can be confirmed from the catalog data. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) CRM RUNNER supports all three features that reviewers value most: **Job Tracking**, **Job Scheduling**, and **Mobile Access**. Together, these capabilities help businesses stay on top of field work, assign jobs more efficiently, and keep technicians connected while on the go, allowing teams to improve coordination, respond faster, and complete service tasks with better visibility. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contract/License Management Track, store, and access client contracts or licenses CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system CRM RUNNER 32 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Task Scheduling: Track and manage the scheduling of tasks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 4.3 (9) Free Trial Basic $25.00 Per User,Per Month Value for money 4.3 (9) 4.3 Based on 9 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Plaid](https://www.capterra.com/p/174384/Plaid/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9) 4.2 Based on 9 reviews ## User reviews Overall rating 4.3 Based on 9 reviews Filter by rating 5(7) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Digital Marketing Specialist Market Research ### "CRM Runner Need Improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 8, 2021 I just tried the trial version because I don't think it is worth purchasing the service with the amount offered and can't see any advantage compared to other CRM. But if this system will be developed and re-designed, it has the potential to exceed other CRM. Pros CRM runner has good customer support and can easily talk or communicate in case of error. The interface also is common so easy to understand. Cons It still needs lots of development needed in terms of procedure, flows, process, and managing tasks because it is not that slick as it should be. Most CRM is flexible and has ready integration with other software. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Terry S. President Security and Investigations ### "SCAM!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 30, 2019 They are SCAMMERS and will continue to charge your credit card even though you cancel. SCAMMER SCAMMER SCAMMER!! Pros The software did not do as described. I cancelled the service within a week of starting it and they have continually billed my card even though I cancelled the service during the free trial. They ignore my emails and phone calls. Sending Police to charge them with fraud. I am having to change my credit card number due to this SCAMMER! Cons Bad all away around! SCAMMER! The system did not operate as told it would. SCAMMER! Reasons for choosing CRM RUNNER Sounded good but did not work. SCAMMER SCAMMER SCAMMER!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR M Raoof M. digital marketing mgr Research ### "best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2019 Pros its a great software for business also we store our employee data Cons no cons as far as i use i don't think so Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Albert B. Web Designer Computer Hardware ### "the best crm i've ever seen in my life" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2018 finally feel organized to expand.. believe it or not, i always felt like i was putting out fires until i really felt in control because of crm runner. If it had stock I would invest in it. I think honestly the whole world should hear about this software. Pros Salesforce doesn't even compare to this. I can streamline everything from invoicing, to my truck deliveries, to tracking my employees, to proposals.. This is a step above anything I've ever seen Cons that i didn't know about this 3 years ago.. because it would have helped my small business much earlier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Moche H. President Construction ### "Super easy with many great options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2018 Thumbs up to the developers, they thought about every item that a business owner in this industry might need. Excellent customer support, very friendly, they always go above and beyond for everything we need. customization options are amazing, absolutely recommend to any business owner. Pros Super easy with many options, can be customized as per your company needs, friendly customer support. Cons Might not work for all industries...but they can adjust many things to help you cover as many areas as possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel S. Business Owner Wholesale ### "crm runner review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 1, 2018 great solution. other software's like this charge WAY more. great value for money. they also said they can tweak features if i need it. Pros i am using inventory module most of the time and invoices and estimates i sell mobile phones wholesale so it is very helpful. also i am able to track my sales people online which is nice. Cons takes some time to understand the different options in inventory i contacted support team and after we did onboarding session it was fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZG Ziv G. CMO Telecommunications ### "5 Star" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2018 Awesome CRM, 5 STAR from us. Pros Professional, user friendly and fits our needs perfectly. Cons None. overall we really like it and the performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Ron V. CEO ### "Exactely what I needed, The best CRM & Field management Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 30, 2018 Pros Great inventory management, field tech dispatching helps me with our techs in the field, Online booking generates us more leads and their customer service is great Cons The only thing this software doesn't have is integration to our shipping software for our online sales. besides that its awesome Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EG Eran G. Owner Construction ### "Excellent! Highly recommended!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2018 Pros Ease of use, very affordable, helps running the business, making sure I have all the information I need all the time. Cons There's really nothing I would add the software. I am not a software guy. This software does what it promise to do and I recommend it to every business owner. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/176229/CRM-Runner/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.