# SmileCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmileCRM Software - reviews, pricing plans, popular comparisons to other Telemarketing products and more. Source: https://www.capterra.com/p/176242/SmileCRM --- # SmileCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SmileCRM ## What is SmileCRM? SmileCRM has been built to support the person making the call. It wraps them with information such as product details, uploaded attachments, call history and direct links to email/website/location map. The operator edit/add contact details and can swap between contacts in flight. Out of the box SmileCRM comes with pre configured call back and closure reasons, so minimal setup required to get started. Wizards help you through list import and campaign setup. No login, charge ## What is SmileCRM used for? [Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1.33 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmileCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smilecrm.co.uk&name=SmileCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmileCRM 0.0 VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price £1.33 Flat Rate Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (324) Value For Money 0.0 (0) Value For Money 4.7 (251) Customer Service 0.0 (0) Customer Service 4.8 (316) ## SmileCRM alternatives [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [BigProfiles](https://www.capterra.com/p/186498/BigProfiles/) [4.5 (19)](https://www.capterra.com/p/186498/BigProfiles/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186498/BigProfiles/) ## FAQs about SmileCRM Overview ### What company size and specific industries is SmileCRM built for? SmileCRM is designed for businesses of any size that conduct outbound telemarketing to generate leads, schedule appointments, or carry out surveys. It fits organizations with call-based sales or research teams that need a CRM built around outbound calling rather than a specific industry sector. Features and Usability ### What are the key features of SmileCRM? SmileCRM offers CRM, call scripting, lead distribution, and outbound call center features for managing customer records and sales outreach. Its CRM functions organize contacts and account data, while call scripting supports guided conversations. Lead distribution assigns prospects, and outbound call center tools support calling workflows. Getting Started and Support ### What training and onboarding options does SmileCRM offer? SmileCRM provides live online sessions and documentation to help teams get started. Live online training supports guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does SmileCRM offer? SmileCRM provides chat support for users who need help with the product. No reviewer feedback about support experience is available here, so response speed, helpfulness, and common frustrations cannot be assessed from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Scripting Provide agents with a typical response for common call subject matter CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lead Distribution Route and distribute your leads to third party buyers Outbound Call Center A call center that primarily makes calls, typically sales focused SmileCRM 4 features Provide agents with a typical response for common call subject matter Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Route and distribute your leads to third party buyers A call center that primarily makes calls, typically sales focused ## Pricing Free Trial Basic £1.33 Flat Rate, ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.