--- title: "SmileCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmileCRM Software - reviews, pricing plans, popular comparisons to other Telemarketing products and more." source_url: "https://www.capterra.com/p/176242/SmileCRM/" page_type: "product" language: "en" --- # SmileCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SmileCRM ## What is SmileCRM? SmileCRM has been built to support the person making the call. It wraps them with information such as product details, uploaded attachments, call history and direct links to email/website/location map. The operator edit/add contact details and can swap between contacts in flight. Out of the box SmileCRM comes with pre configured call back and closure reasons, so minimal setup required to get started. Wizards help you through list import and campaign setup. No login, charge ## What is SmileCRM used for? [Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1.33 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SmileCRM Overview Updated August 2026 AI summary SmileCRM supports small and midsize businesses running outbound telemarketing campaigns by combining CRM, call scripting, lead distribution, and outbound call center capabilities in a single cloud-based solution. Designed for organizations focused on phone-based outreach, it facilitates contact management, guided calling, and team lead assignment, with deployment via SaaS and web platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmileCRM 0.0 VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price £1.33 Flat Rate Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (334) Value For Money 0.0 (0) Value For Money 4.7 (261) Customer Service 0.0 (0) Customer Service 4.8 (326) ## SmileCRM alternatives [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141932/Ricochet/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about SmileCRM Overview ### What company size and specific industries is SmileCRM built for? SmileCRM is designed for small, mid-sized, and larger businesses that run outbound telemarketing campaigns to generate leads, book appointments, or conduct surveys. It is suited to call centers, sales teams, and other organizations that depend on phone-based outreach rather than a specific industry sector. Features and Usability ### What are the key features of SmileCRM? SmileCRM offers CRM, call scripting, lead distribution, and an outbound call center. These core features support contact management, guided call handling, assignment of leads to agents or teams, and outbound calling workflows within a single system. Getting Started and Support ### What training and onboarding options does SmileCRM offer? SmileCRM provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does SmileCRM offer? SmileCRM provides chat support for users who need help while using the product. Since no reviewer feedback is available, no user experience patterns can be confirmed about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 240 Telemarketing reviews Capterra reviewers point to these as the telemarketing features buyers care about most: - **Lead Management** (**55%** of reviewers rated this feature as critical) - **Campaign Management** (**48%**) - **Call Center Management** (**41%**) SmileCRM is positioned around its own set of CRM capabilities rather than the telemarketing features listed above. Based on the coverage data provided, there are no additional high-priority features available to highlight for this product. In practice, SmileCRM is geared toward general customer relationship management needs, helping businesses organize customer information and support day-to-day sales and service work. Call Scripting Provide agents with a typical response for common call subject matter CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lead Distribution Route and distribute your leads to third party buyers Outbound Call Center A call center that primarily makes calls, typically sales focused SmileCRM 4 features ### All Features - Call Scripting: Provide agents with a typical response for common call subject matter - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Lead Distribution: Route and distribute your leads to third party buyers - Outbound Call Center: A call center that primarily makes calls, typically sales focused --- ## Pricing Free Trial Basic £1.33 Flat Rate, ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.