# Unless Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Unless Software - reviews, pricing plans, popular comparisons to other Customer Support products and more.

Source: https://www.capterra.com/p/176246/Unless

---

# 

 Unless Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 11, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Unless

## What is Unless?

UNLESS provides the leading Customer Success AI Platform for Europe's regulated sectors like financial services, healthcare and insurance - providing automated assistance, AI-powered search, and agent task automation for marketing, sales, and customer support, while ensuring robust privacy protection and compliance.

## What is Unless used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Success](https://www.capterra.com/customer-success-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 50 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

€1499

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Unless?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://unless.com/&name=Unless)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Unless

4.7 (50)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

€1499

Flat Rate, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (50)

Ease Of Use

4.6 (1,733)

Value For Money

4.7 (40)

Value For Money

4.6 (1,487)

Customer Service

4.7 (38)

Customer Service

4.7 (1,506)

## Unless alternatives

Highest Rated

[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

Starting price

Contact vendor for pricing

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.7 (453)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

Starting price

$12.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/176246/Unless/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

API

Application programming interface that allows for integration with other systems/databases

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Chat/Messaging

Communicate using direct chat or messages within the system

Client Portal

Private online space that lets businesses securely share documents and provide information access to clients

Unless 39 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Initiate interactions with customers by proactively starting conversations or providing informational content

Access previous interactions or concerns to maintain customer relationships

A website or login for customers to access information

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Use AI to generate content in the form of text, images, videos, etc.

Track interaction history by documenting conversations for contacts

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify different languages

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Allows users to manage data from a number of sources

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Analyze and gain insights into data in real-time

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

Set up connections to third-party platforms to improve business processes

Track and interpret metrics on the usage of company resources

Seamlessly integrates with 3rd party websites

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.7 (50)

4.7

Based on 50 reviews

## Pricing

Value for money

4.7 (40)

[View pricing plan details](https://www.capterra.com/p/176246/Unless/pricing/)

premium

€1,499

Flat Rate,Per Month

It includes:

-   Conversational AI
-   Document quality feedback loop
-   Unlimited AI agents
-   Browser Assistant
-   Priority support
-   AI Actions
-   Custom branding
-   AI Privacy Safeguard
-   3 AI Segments
-   50+ integrations

Value for money

4.7 (40)

4.7

Based on 40 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Confluence](https://www.capterra.com/p/136446/Confluence/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (38)

4.7

Based on 38 reviews

## User reviews

Overall rating

4.7

Based on 50 reviews

Filter by rating

5(37)

4(13)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Founder

Marketing and Advertising

### "Personalization that enhances relationships"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 6, 2021

Pros

This really helps when targeting specific audiences and adding a personal touch when they visit your site. The admin area is a good user experience

Cons

It would be great if there were more tutorials and step-by-step guides, especially when you're a beginner using such tools.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 12, 2021

Thanks for your review, we really appreciate it! We do have an extensive Help Center and recipes to give ideas to our users, but since the product is constantly being updated, it has been a challenge to keep tutorials up to date at the same speed. But we hope to add more articles and videos! :)

AU

Anonymous User

MD

Marketing and Advertising

### "Advanced Personalisation Website Engine "

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 1, 2021

Overall this is a very powerful tool and the team behind it are available for support

Pros

Personalised site visitor content using URL parameters producing dynamic content that is meaningful to the site visitor

Cons

The customer onboarding process and support docs have Room for improvement. This tool is powerful - but there is a steep learning curve involved The US/UX interface and the integrations and the way to edit pages could be smoother

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 12, 2021

Thank you for your review, its great to receive feedback from our users. If you have any ideas for improvement, we'd love to hear them! Please reach out to our support team and we'll take it from there. :)

Manuel C.

Business Owner

Photography

### "Very easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 30, 2021

Pros

The software is very easy to use and implement. Works for every device and have multiples forms of customizing websites and landing pages.

Cons

I would love to have more data like statistics, so I can make smarter decisions on what/how to change the landing pages.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 12, 2021

Hi Manuel, Thanks for your review, it's great to hear that you are enjoying Unless! Ps. We are currently working on improving our Insights so, if you have any requests, please send a message to our support team. :)

AU

Anonymous User

SEO Outreach Manager

Internet

### "Make A/B testing easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

June 30, 2021

Overall, Unless has been good in testing out a hypothesis when testing how your landing pages will perform.

Pros

Unless makes A/B testing easy. I've tried other software in the A/B testing realm and none have been as easy as Unless.

Cons

There are a couple of integrations that aren't available on my plan, and I feel like the plan I'd need in order to unlock it is priced so high, that for my uses, it's not worth it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 12, 2021

It's very kind of you to take the time to leave us a review, thank you!

AU

Anonymous User

Founder

E-Learning

### "The Easiest Personalization and A/B testing tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 30, 2021

Pros

\* Personalization is a breeze. \* You can hyper target your visitors to your heart's content. Even anonymous visitors can be targeted. \* Available at a good price compared to the big guys out there.

Cons

There is a learning curve involved. When asking a team member to explore, he took a good amount of time to understand the tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 12, 2021

Hi there, thanks for your review. We are happy that you have been enjoying Unless and that our customer support was helpful.

AU

Anonymous User

Founder

Marketing and Advertising

### "Very interesting tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 30, 2021

Overall it's a good tool with good functionality and I like that the developers don't send a million emails every week!

Pros

The way Unless allows you to personalize messages and content to visitors is unlike regular split testing software.

Cons

Sometimes I found the interface to be a little clunky.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 12, 2021

Hi there, thank you for your review! Indeed, we do our best not to overwhelm your inbox. If you have any feedback on the interface, we'd love to hear it so feel free to send us a message. :)

MA

Mitch A.

Boss guy

Marketing and Advertising

### "Unusual name for an unusual but very useful tool in your marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2021

Growing. I'm constantly trying to find ways to make my viral traffic experiences more energetic and fun and unless is helping pull that off. And the amount of growth in the tool in the past 2 years has made it much easier to understand and use.

Pros

The number of ways you can personalize the user's experience on your sites. Brilliant.

Cons

Well, it is frankly a bit hard to get used to thinking about customizing your user's experience. We're so used to seeing things from a wide perspective and it can take a little time to wrap your head around ways you can customize your user's experience. But once you do... bam!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 25, 2021

Thanks for your review Mitch, we really appreciate it! And thanks for being part of our journey, it's great to hear your feedback about our growth over the years. :)

Marcell C.

Digital Marketing Specialist

Marketing and Advertising

### "Innovative product for meaningful results"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 19, 2021

Pros

The digtal landscape is changing frequently making things tougher to compete, Unless allows you to get very granular and customize your messaging for different users. Its really neat stuff

Cons

Would love to see more training on some of the unique features unless has because it is very feature rich.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 11, 2021

Thank you so much for your review Marcell, we really appreciate it! And we will continue working on adding more content. :)

Yann I.

Consultant

Online Media

### "A tool to make your website "speak" to different market segments"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 10, 2021

Pros

There are several things Unless focuses on and does but the one I find to be the most impressive is the ability to personalize the landing pages created with Unless. Basically, it's possible to hyper-personalize certain aspects of specific landing pages in a dynamic way so that, depending on the "segment" a visitor of that page belongs to, he/she will see a certain type of content (e.g. a specific headline), which will be different than the one displayed to someone from a different segment. I find this to be a very valuable feature for the fact that it allows me to have my landing pages and content "speak" directly to specific people and show them content that I know is relevant to them – instead of showing them that content plus other generic things and hoping they'll find the content that's ideal for them... It does take a moment to figure out your specific segments, build the landing pages and hyper-personalize them, but this can go a long way in terms of getting people into your funnel.

Cons

I am big on being able to customize the webpages and content I create and present, so that it gets as close as possible to looking and recreating the user experience I wish people have. While Unless enables users to hyper-personalize their landing pages, there are limitations in terms of customizing those pages and this isn't ideal.

Switched from

[TubeBuddy](https://www.capterra.com/p/172520/TubeBuddy/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 17, 2021

Hi Yann, Thank you so much for your review, we really appreciate it. It's great to hear that you are enjoying Unless! I see you mentioned some limitations when it comes to editing pages. Feel free to reach out to us at support@unless.com and we can discuss any features you'd like to see in Unless. We are always happy to receive feature requests as they make Unless better for all and we are usually pretty quick to build them! ;) Best, Ecesu

AU

Anonymous User

Editor In Chief

E-Learning

### "Unless helps with A/B testing."

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 23, 2021

Used for CRO and A/B testing. Like the dashboard and ease once it's implemented properly.

Pros

The amount of features is mind boggling. Every feature you could thing for CRO is included and the software has come a long way since day 1. Can set up as many tests as you want with very filtered criteria as well.

Cons

A bit of a learning curve of how to get started for those new to it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/176246/Unless/reviews/)

Popular comparisons

[LiveAgent vs Unless](https://www.capterra.com/compare/102188-176246/LiveAgent-vs-Unless) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)