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Grow your online and brick-mortar business with data-driven marketing automation and analytics. No apps needed! Connect all the systems you already use: Point of Sale, Wi-Fi systems, eCommerce platforms and third-party applications for a complete view of your business performance. Find your best customers with powerful segmentation and automation tools. Create and send rewards and campaigns! See your revenue performance in real-time from a centralized dashboard.
Provider
GoGoGuest
Located In
United States
Foundation
2016
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online
Support
Chat
- SMBs: Independent, Franchise Systems, Franchise Operators - Enterprise: CMOs, CROS, CTOs, VP/Director of Marketing, VP/Director of Sales, VP/Director Retail, eCommerce and Operations
Content Source: GoGoGuest
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GoGoGuest Reviews
Pros
A server actually dropped a note and said email your order when ready. It worked, they loved it and we now have table email service with fun word of mouth about our quirky approach.
The ease of use for my employees and customers is one of the best features of GoGoGuest.
The new portal has some good automation features, which we are just starting to take advantage of with support and assistance from the GoGoGuest team.
Super easy to use all-in-one multi-channel marketing automation with wifi service that integrates with POS. Hands down the best customer marketing software we've implemented at our franchise system.
Cons
Automated marketing for a business is black or white, guest will either vistit or be so annoyed we are black listed peroid. This part has to be closely monitored and limited.
Getting email for a business is not easy in the days of excessive marketing and spam.
Add loud videos and it can be invasive to others and on occasion offensive depending on video content. Now we Wi-Fi and non Wi-Fi sections and seem to please most, its customer service.
Our main problem is some “customers” will come in and sit at our table without buying anything. With GOGOguest we can fix that problem right away.
"Use GoGoGuest for go-go-success"
Overall: My experience has been great so far. The GoGoGuest solution has been valuable to our brand. The customer service is second to none. They have their clients best interest at heart and not just their wallets. They continue to improve the solution adding greater functionality. The solution and the team behind it are very much like an extension of my own team.
Pros: The software is easy enough to use and very reliable. There is a beautiful simplicity about the solution backed by a potent engine that provides valuable insights.
Cons: The company is relatively young and still fine tuning and building features into the solution. The future is bright for the solution if the developers continue to innovate it.
Vendor Response
"GoGoGuest"
Overall: Like I said above, we have seen an increase in purchases since installing GoGoGuest. We don't have as many customers that buy one small item and stay all day taking up a seat, if they are staying for a long period of time, they have to make an additional purchase to stay on our wifi. Overall we have had a great experience with GoGoGuest!
Pros: The ease of use for my employees and customers is one of the best features of GoGoGuest. I dont have to worry about a complicated system to get people logged onto our internet. We also have seen an increase in purchases because we dont offer wifi to guest unless they make a purchase. We operate close to a college campus and need to make sure that people are not sitting all day without making a purchase. GoGoGuest has been super helpful with this issue.
Cons: Two things: 1. If we are printing a new ticket to give someone a new code to logon to the internet, we have to run a transaction which throws off our transaction count for the day. 2. Sometimes the access points can kick people off and not allow them to reconnect.
Vendor Response
"Not as Invasive as we thought..."
Overall: People go out to talk and not everyone likes phones and computers in general in public. Add loud videos and it can be invasive to others and on occasion offensive depending on video content. Now we Wi-Fi and non Wi-Fi sections and seem to please most, its customer service..we try.
Pros: Obtaining a guest email list without a comment card or some semi fake event sign up. Fun thing we started with the email and messenger capability. A business lunch often requires silent service and reading when to approach can be difficult. A server actually dropped a note and said email your order when ready. It worked, they loved it and we now have table email service with fun word of mouth about our quirky approach.
Cons: Getting email for a business is not easy in the days of excessive marketing and spam. Automated marketing for a business is black or white, guest will either vistit or be so annoyed we are black listed peroid. This part has to be closely monitored and limited.
Vendor Response
"Overall, our experience with GoGoGuest has been excellent. Easy set up and super responsive."
Overall: It helps us provide a managed free wi-fi experience for our customers, automate follow-up interactions with them, and we also use it for our emails and newsletter marketing.
Pros: For the most part, it's easy to use, set it and forget it. The new portal has some good automation features, which we are just starting to take advantage of with support and assistance from the GoGoGuest team.
Cons: The email verification, though helpful, can sometimes be a bit clunky, and user devices aren't always recognized on subsequent visits. Not dealbreakers, but areas where we'd like to see some improvement.
Vendor Response
"A great way to attach your customer Wifi to purchases"
Overall: Since installing this software, I have had no issues at all with customer connectivity. It makes for a worry free experience, which is great in the world of small business.
Pros: Gogoguest has found a way to solve a problem that coffee shops have faced for decades now. Customers seem to think that we exist to give them free internet. In reality, we stay in business selling coffee and food. If we take internet away, we get destroyed on Yelp. With Gogoguest, customers can enjoy our internet. Campers can find somewhere else to sleep.
Cons: I would like to be able to set a purchase threshold for internet. I will need to do away with my refills so that campers have to spend more than a dollar to get another half hour.
Vendor Response
