GoGoGuest

GoGoGuest


5 / 5
12 reviews

Who Uses This Software?

Retail, food service and hospitality businesses.


Average Ratings

12 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month/user
  • Pricing Details
    All features and up to 2,500 customer IDs and $0.03 for each new ID
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • GoGoGuest
  • gogoguest.com/
  • Founded 2016
  • United States

About GoGoGuest

GoGoGuest is an angel-backed technology startup that provides food service businesses, retailers and pop ups an intelligent marketing automation that is cross-platform (in-store, eCommerce and mobile). No apps, no software to download, no hardware needed. Simply create an account. GoGoGuest integrates with the best in class cloud POS solutions, cloud access points and eCommerce platform to give you a complete view of your customer interaction across all available touch points.


GoGoGuest Features

  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

GoGoGuest Reviews Recently Reviewed!


GoGoGuest

Mar 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use for my employees and customers is one of the best features of GoGoGuest. I dont have to worry about a complicated system to get people logged onto our internet. We also have seen an increase in purchases because we dont offer wifi to guest unless they make a purchase. We operate close to a college campus and need to make sure that people are not sitting all day without making a purchase. GoGoGuest has been super helpful with this issue.

Cons: Two things:

1. If we are printing a new ticket to give someone a new code to logon to the internet, we have to run a transaction which throws off our transaction count for the day.

2. Sometimes the access points can kick people off and not allow them to reconnect.

Overall: Like I said above, we have seen an increase in purchases since installing GoGoGuest. We don't have as many customers that buy one small item and stay all day taking up a seat, if they are staying for a long period of time, they have to make an additional purchase to stay on our wifi. Overall we have had a great experience with GoGoGuest!

Vendor Response

by GoGoGuest on April 02, 2019

Hey Kevin,

Thank you so much for the review. You can create a one time code on your Square POS that is marked at $0 so you don't have to run a "new transaction."

What features and functionality are lacking in your mind?

- Jessica

Capterra loader

Use GoGoGuest for go-go-success

Jan 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy enough to use and very reliable. There is a beautiful simplicity about the solution backed by a potent engine that provides valuable insights.

Cons: The company is relatively young and still fine tuning and building features into the solution. The future is bright for the solution if the developers continue to innovate it.

Overall: My experience has been great so far. The GoGoGuest solution has been valuable to our brand. The customer service is second to none. They have their clients best interest at heart and not just their wallets. They continue to improve the solution adding greater functionality. The solution and the team behind it are very much like an extension of my own team.

Vendor Response

by GoGoGuest on January 21, 2019

Dear DJ,

Your review and feedback is so heartfelt and genuine. Thank you. We are dedicated to building GoGoGuest to be the best solution there is for any brand size when it comes to data, insights and intelligence that drive business growth.

My best,
Jessica

A great way to attach your customer Wifi to purchases

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gogoguest has found a way to solve a problem that coffee shops have faced for decades now. Customers seem to think that we exist to give them free internet. In reality, we stay in business selling coffee and food. If we take internet away, we get destroyed on Yelp. With Gogoguest, customers can enjoy our internet. Campers can find somewhere else to sleep.

Cons: I would like to be able to set a purchase threshold for internet. I will need to do away with my refills so that campers have to spend more than a dollar to get another half hour.

Overall: Since installing this software, I have had no issues at all with customer connectivity. It makes for a worry free experience, which is great in the world of small business.

Vendor Response

by GoGoGuest on April 22, 2019

Hi Jeremy,

Thank you so much for the kind review. Glad we can help! We're listening to all the feedback and we'll be announcing updates soon!

We're also live now on Square APPS Marketplace. Take a look! https://squareup.com/us/en/app-marketplace?category=restaurants

An Innovative Product with Above & Beyond Service

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our restaurant/cafe serves thousands of people a week, offering a fairly large space for guests to enjoy themselves for hours on end. With this comes the struggle of laptop campers working all day with only 1 or 2 purchases, sometimes none. It proved to be extremely difficult to control our flow of service while also not penalizing the rest of the visitors. GoGo Guest offered a practical solution that eliminated the awkwardness by doing our dirty work for us! Now our guests must make a purchase for Wifi access, no questions asked.

Pros:

-Customizable captive portal

-Stellar Customer Service from their reps

-Prompt responses and communication

-Easy to use online platform

Cons: Unfortunately for us, our outdated Aloha POS does not integrate seamlessly with their software, making it a bit more difficult to execute the wifi codes. This is not a reflection of their product, just a challenge we've faced.

Overall: I couldn't be more grateful for all of the support provided by the GoGo Guest team, their attention to detail makes their brand and product really stand out from the rest!

Vendor Response

by GoGoGuest on October 16, 2018

Hi Tanya,

Thank you for reviewing GoGoGuest. Rose Cafe is incredibly popular! It pleases us to know that our technology is able to help improve the overall guest and staff experience during cafe hours.

GoGoGuest Review

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoGoGuest works seamlessly with the Square POS so there is no impact to our customers. Customers get their internet access code printed on their receipt. GoGoGuest also allows us to set time limits on our internet access so we can custom tailor it to match our busier / slower hours.

Cons: We have not had any issues at this time.

Overall: Our experience has been great. We were one of their original customers and they have diligent at upgrading the software and the customer experience.

Vendor Response

by GoGoGuest on November 02, 2018

Hi Keith!

We love you and Blackwood Coffee Bar. Thank you!

Capterra loader

Overall, our experience with GoGoGuest has been excellent. Easy set up and super responsive.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the most part, it's easy to use, set it and forget it. The new portal has some good automation features, which we are just starting to take advantage of with support and assistance from the GoGoGuest team.

Cons: The email verification, though helpful, can sometimes be a bit clunky, and user devices aren't always recognized on subsequent visits. Not dealbreakers, but areas where we'd like to see some improvement.

Overall: It helps us provide a managed free wi-fi experience for our customers, automate follow-up interactions with them, and we also use it for our emails and newsletter marketing.

Vendor Response

by GoGoGuest on November 02, 2018

Hi Adam,

Congratulations on your first anniversary and thank you for making us a part of your journey!

- Jessica

Support team is amazing! Easy, worry-free operation and great support if needed.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The front end system integrates seamlessly into your network and the splash pages look great and offer deep functionality. The back end system makes automated email marketing a breeze.

Cons: None that we've found yet...more free time? The access point is one of the highest quality we've ever seen a service provide. The quality of the hardware alongside GoGoGuest's expertise really minimizes WiFi down time or connection issues.

Overall: - Seamless WiFi portal for our customers with email capture

- Branded splash page

- Automated email marketing that is actually intuitive to set up and use

Vendor Response

by GoGoGuest on November 02, 2018

Patrick,

Amazing! Thank you so much.

- Jessica

Plowshares Coffee Managed WiFi

Mar 24, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use and if you already have a marketing mind it has great testing tools for understanding your customer base and allows a direct line to your customers for communication.

Cons: So far none, it has worked as expected and support has been great.

Overall: Allows us to offer WiFi on our terms but also gather and own e-mail addresses and allows us to interact more efficiently and intelligently with our customers.

Vendor Response

by GoGoGuest on April 02, 2019

Hi Anthony,

Thanks for the review. We'd love to hear what needs improvement in the overall quality and ease of use of our product and service.

Thank you!
Jessica

Excellent. The GoGoGuest team is a delight to work with.

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use all-in-one multi-channel marketing automation with wifi service that integrates with POS. Hands down the best customer marketing software we've implemented at our franchise system.

Cons: I wish they have more video tutorials. The platform is super intuitive. The video tutorials would help us learn and explore features we have not tried or didn't know about.

Affordable option with all the perks

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price point, and automated customer engagement

Cons: I've never used software like this before, so it took a day to figure everything out. But it is relatively easy use.

Overall: I have been looking for an affordable customer data capture service, they have been really helpful setting everything up and I really like the effective automated customer engagement which is easy to customize.

Vendor Response

by GoGoGuest on April 02, 2019

Hey Matt,

Thanks so much for the awesome review! We're available for any questions that you may have

Jessica

Super easy to use customer marketing platform. We use GoGoGuest every week at Serafina Miami!

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how GoGoGuest helps us grow our customer list from 0 to over 1500 today in under 4 months! From a user perspective, their captive portals are a winner -- brand focused, responsive and offers just the right information for anyone visiting Serafina Miami for the first time. The customer marketing platform come with PRO email marketing features that is super easy to use, even I can create email campaigns on my phone.

Cons: Wish I had more time to learn about the segmentation and the automation journeys. I can't really think of any cons at the moment. GoGoGuest offers a number of useful features that we have yet to explore.

Overall: Easy way to acquire new customers, engage them without much effort and it is cost-effective.

Good support for tour business

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives my business a more professional look.

Cons: I have no compliants so far. Easy to use and maintain.

Overall: Very helpful service. Quick and efficient. They always try to give you new ideas.

Vendor Response

by GoGoGuest on November 13, 2018

Thank you Saskia! It is a pleasure working with you!