Who Uses This Software?

Retail, food service and hospitality businesses.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month/user
  • Pricing Details
    All features and up to 2,500 customer IDs and $0.03 for each new ID
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • GoGoGuest
  • gogoguest.com/
  • Founded 2016
  • United States

About GoGoGuest

GoGoGuest is an angel-backed technology startup that provides deep learning customer intelligence and marketing automation for food service, hospitality and pop-up retail businesses. No apps, no software to download, no hardware needed. Simply create an account! Learn more at https://gogoguest.com


GoGoGuest Features

  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

GoGoGuest Reviews Recently Reviewed!


An Innovative Product with Above & Beyond Service

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our restaurant/cafe serves thousands of people a week, offering a fairly large space for guests to enjoy themselves for hours on end. With this comes the struggle of laptop campers working all day with only 1 or 2 purchases, sometimes none. It proved to be extremely difficult to control our flow of service while also not penalizing the rest of the visitors. GoGo Guest offered a practical solution that eliminated the awkwardness by doing our dirty work for us! Now our guests must make a purchase for Wifi access, no questions asked.

Pros:

-Customizable captive portal

-Stellar Customer Service from Jessica and Chris

-Prompt responses and communication

-Easy to use online platform

Cons: Unfortunately for us, our outdated Aloha POS does not integrate seamlessly with their software, making it a bit more difficult to execute the wifi codes. This is not a reflection of their product, just a challenge we've faced.

Overall: I couldn't be more grateful for all of the support provided by the GoGo Guest team, their attention to detail makes their brand and product really stand out from the rest!

Vendor Response

by GoGoGuest on October 16, 2018

Hi Tanya,

Thank you for reviewing GoGoGuest. Rose Cafe is incredibly popular! It pleases us to know that our technology is able to help improve the overall guest and staff experience during cafe hours.

GoGoGuest Review

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GoGoGuest works seamlessly with the Square POS so there is no impact to our customers. Customers get their internet access code printed on their receipt. GoGoGuest also allows us to set time limits on our internet access so we can custom tailor it to match our busier / slower hours.

Cons: We have not had any issues at this time.

Overall: Our experience has been great. We were one of their original customers and they have diligent at upgrading the software and the customer experience.

Capterra-loader

Overall, our experience with GoGoGuest has been excellent. Easy set up and super responsive.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For the most part, it's easy to use, set it and forget it. The new portal has some good automation features, which we are just starting to take advantage of with support and assistance from the GoGoGuest team.

Cons: The email verification, though helpful, can sometimes be a bit clunky, and user devices aren't always recognized on subsequent visits. Not dealbreakers, but areas where we'd like to see some improvement.

Overall: It helps us provide a managed free wi-fi experience for our customers, automate follow-up interactions with them, and we also use it for our emails and newsletter marketing.

Support team is amazing! Easy, worry-free operation and great support if needed.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The front end system integrates seamlessly into your network and the splash pages look great and offer deep functionality. The back end system makes automated email marketing a breeze.

Cons: None that we've found yet...more free time? The access point is one of the highest quality we've ever seen a service provide. The quality of the hardware alongside GoGoGuest's expertise really minimizes WiFi down time or connection issues.

Overall: - Seamless WiFi portal for our customers with email capture

- Branded splash page

- Automated email marketing that is actually intuitive to set up and use

Excellent. The GoGoGuest team is a delight to work with.

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Super easy to use all-in-one multi-channel marketing automation with wifi service that integrates with POS. Hands down the best customer marketing software we've implemented at our franchise system.

Cons: I wish they have more video tutorials. The platform is super intuitive. The video tutorials would help us learn and explore features we have not tried or didn't know about.

Super easy to use customer marketing platform. We use GoGoGuest every week at Serafina Miami!

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We love how GoGoGuest helps us grow our customer list from 0 to over 1500 today in under 4 months! From a user perspective, their captive portals are a winner -- brand focused, responsive and offers just the right information for anyone visiting Serafina Miami for the first time. The customer marketing platform come with PRO email marketing features that is super easy to use, even I can create email campaigns on my phone.

Cons: Wish I had more time to learn about the segmentation and the automation journeys. I can't really think of any cons at the moment. GoGoGuest offers a number of useful features that we have yet to explore.

Overall: Easy way to acquire new customers, engage them without much effort and it is cost-effective.