# GoGoGuest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GoGoGuest the right Restaurant Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176249/GoGoGuest/reviews --- GoGoGuest 4.7 (20) [View alternatives](https://www.capterra.com/p/176249/GoGoGuest/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GoGoGuest Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JS Jennifer S OwnerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “She also refused the smallest discount even though we were racking up contractor fees to resolve issues caused since the Meraki was installed at her insistence.“ March 5, 2025 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use D.J. S. Marketing/Creative/Customer Service Director Food & Beverages Used the software for: 1-2 years ### "Use GoGoGuest for go-go-success" January 19, 2019 5.0 My experience has been great so far. The GoGoGuest solution has been valuable to our brand. The customer service is second to none. They have their clients best interest at heart and not just their wallets. They continue to improve the solution adding greater functionality. The solution and the team behind it are very much like an extension of my own team. Pros The software is easy enough to use and very reliable. There is a beautiful simplicity about the solution backed by a potent engine that provides valuable insights. Cons The company is relatively young and still fine tuning and building features into the solution. The future is bright for the solution if the developers continue to innovate it. Review Source Response from GoGoGuest January 21, 2019 Dear DJ, Your review and feedback is so heartfelt and genuine. Thank you. We are dedicated to building GoGoGuest to be the best solution there is for any brand size when it comes to data, insights and intelligence that drive business growth. My best, Jessica HO Hamidreza O. Owner Restaurants Used the software for: Less than 6 months ### "Gogo Guest: A 5 Star Concierge Experience " April 18, 2025 5.0 Pros I recently implemented GoGo Guest at my coffee shop to manage customer access to our Wi-Fi, and I couldn't be happier with the results! From the moment we started using their service, we have experienced virtually no pushback from our customers. In fact, many patrons have expressed their appreciation for the system, noting that it has improved the flow of our business and seating throughout the day. A special thanks to \[sensitive content hidden\] for her exceptional support throughout the entire process. Her ongoing check-ins during our first month have been invaluable, ensuring we were set up for success from the start. It’s clear that GoGo Guest truly cares about its clients and their customers. Overall, I highly recommend GoGo Guest for any business looking to streamline customer Wi-Fi access while enhancing the overall experience. Thank you, GoGo Guest, for a fantastic service! Cons Can be a little daunting for thise with zero tech experience, but \[sensitive content hidden\] made it super easy with her step by step process. Review Source Response from GoGoGuest May 15, 2025 Hello Hami, Thank you so much for your thoughtful feedback. As a co-founder, hearing how our solutions are making a real difference for customers is incredibly rewarding—and exactly why we do what we do every day. Kind regards, Jessica JS Jennifer S. Owner Restaurants Used the software for: 1-2 years ### "Do not let GoGo Guest talk you into a Meraki - nightmare choice! " March 5, 2025 2.0 \[sensitive content hidden\] was fine to work with intially but unresponsive to complaints about issues with our netowrk caused by the Meraki and slowed down our solutions. She also refused the smallest discount even though we were racking up contractor fees to resolve issues caused since the Meraki was installed at her insistence. Pros Initially this product worked.... and then - there was a huge problem that cost my small cafe a bit under 2K to solve. GoGo management couldn't step up to solve the issues caused by their preferred router they insisted upon. Cons Do not purchase the Meraki router to be administered by them - it's a nightmare and interferes with your existing networks and systems. It's an overkill for routers and GoGo maintains complete control of it so anytime you need to tweak or work on your network they gatekeep it and make it almost impossible to get access to it with your network professionals. Our Sonos was down for months because of the switch and worked instantly when we got off of it. Sonos is crucial for most cafes... it also caused our printer of all things to not work on our network; just plugging directly into the network became troublesome - run away from them and their Meraki - it's an expensive nightmare. Review Source Response from GoGoGuest March 10, 2025 Dear Jennifer, We truly appreciate your support and partnership as a valued customer for over a year. At GoGoGuest, our focus is to help businesses elevate their guest WiFi experience for ROI while enabling seamless customer engagement. We understand that network challenges can be frustrating, and we appreciate your feedback. To clarify, GoGoGuest is not responsible for managing a business’s entire network. Our solution is designed specifically to optimize guest WiFi and provide actionable insights. The issues you encountered with Sonos, printers, or other business hardware are typically related to broader network configurations, ISP limitations, or hardware settings—areas that fall outside our scope of service. While we weren’t able to offer a discount, our support team remained available to provide guidance and Level 1 support to assist your network team. We appreciate your feedback and wish you continued success. Best, George KF KEVIN F. Owner Food & Beverages Used the software for: 1-2 years ### "GoGoGuest" March 28, 2019 4.0 Like I said above, we have seen an increase in purchases since installing GoGoGuest. We don't have as many customers that buy one small item and stay all day taking up a seat, if they are staying for a long period of time, they have to make an additional purchase to stay on our wifi. Overall we have had a great experience with GoGoGuest! Pros The ease of use for my employees and customers is one of the best features of GoGoGuest. I dont have to worry about a complicated system to get people logged onto our internet. We also have seen an increase in purchases because we dont offer wifi to guest unless they make a purchase. We operate close to a college campus and need to make sure that people are not sitting all day without making a purchase. GoGoGuest has been super helpful with this issue. Cons Two things: 1. If we are printing a new ticket to give someone a new code to logon to the internet, we have to run a transaction which throws off our transaction count for the day. 2. Sometimes the access points can kick people off and not allow them to reconnect. Review Source Response from GoGoGuest April 2, 2019 Hey Kevin, Thank you so much for the review. You can create a one time code on your Square POS that is marked at $0 so you don't have to run a "new transaction." What features and functionality are lacking in your mind? - Jessica HS Heather S. Manager Food & Beverages Used the software for: Less than 6 months ### "Not as Invasive as we thought..." March 6, 2020 4.0 People go out to talk and not everyone likes phones and computers in general in public. Add loud videos and it can be invasive to others and on occasion offensive depending on video content. Now we Wi-Fi and non Wi-Fi sections and seem to please most, its customer service..we try. Pros Obtaining a guest email list without a comment card or some semi fake event sign up. Fun thing we started with the email and messenger capability. A business lunch often requires silent service and reading when to approach can be difficult. A server actually dropped a note and said email your order when ready. It worked, they loved it and we now have table email service with fun word of mouth about our quirky approach. Cons Getting email for a business is not easy in the days of excessive marketing and spam. Automated marketing for a business is black or white, guest will either vistit or be so annoyed we are black listed peroid. This part has to be closely monitored and limited. Reason for choosing GoGoGuest It was first choice because of the best reviews, I did not want a Wi-Fi service but am glad I did. Review Source Response from GoGoGuest March 10, 2020 Hi Heather, Which restaurant are you associated with? Unfortunately, you are not listed as a customer contact in our CRM. We do not have a customer that has a business name: AAH. Further, in the PROs section of your review you mention "A server actually dropped a note and said email your order when ready. It worked, they loved it and we now have table email service with fun word of mouth about our quirky approach." <-- We do not offer this feature. - Jessica Adam G. Owner Used the software for: 6-12 months ### "Overall, our experience with GoGoGuest has been excellent. Easy set up and super responsive." July 23, 2018 5.0 It helps us provide a managed free wi-fi experience for our customers, automate follow-up interactions with them, and we also use it for our emails and newsletter marketing. Pros For the most part, it's easy to use, set it and forget it. The new portal has some good automation features, which we are just starting to take advantage of with support and assistance from the GoGoGuest team. Cons The email verification, though helpful, can sometimes be a bit clunky, and user devices aren't always recognized on subsequent visits. Not dealbreakers, but areas where we'd like to see some improvement. Review Source Response from GoGoGuest November 2, 2018 Hi Adam, Congratulations on your first anniversary and thank you for making us a part of your journey! - Jessica JS Jeremy S. Owner Food & Beverages Used the software for: 6-12 months ### "A great way to attach your customer Wifi to purchases" April 12, 2019 5.0 Since installing this software, I have had no issues at all with customer connectivity. It makes for a worry free experience, which is great in the world of small business. Pros Gogoguest has found a way to solve a problem that coffee shops have faced for decades now. Customers seem to think that we exist to give them free internet. In reality, we stay in business selling coffee and food. If we take internet away, we get destroyed on Yelp. With Gogoguest, customers can enjoy our internet. Campers can find somewhere else to sleep. Cons I would like to be able to set a purchase threshold for internet. I will need to do away with my refills so that campers have to spend more than a dollar to get another half hour. Review Source Response from GoGoGuest April 23, 2019 Hi Jeremy, Thank you so much for the kind review. Glad we can help! We're listening to all the feedback and we'll be announcing updates soon! We're also live now on Square APPS Marketplace. Take a look! https://squareup.com/us/en/app-marketplace?category=restaurants TL Tanya L. Operations Manager Restaurants Used the software for: Less than 6 months ### "An Innovative Product with Above & Beyond Service" October 11, 2018 5.0 I couldn't be more grateful for all of the support provided by the GoGo Guest team, their attention to detail makes their brand and product really stand out from the rest! Pros Our restaurant/cafe serves thousands of people a week, offering a fairly large space for guests to enjoy themselves for hours on end. With this comes the struggle of laptop campers working all day with only 1 or 2 purchases, sometimes none. It proved to be extremely difficult to control our flow of service while also not penalizing the rest of the visitors. GoGo Guest offered a practical solution that eliminated the awkwardness by doing our dirty work for us! Now our guests must make a purchase for Wifi access, no questions asked. Pros: -Customizable captive portal -Stellar Customer Service from their reps -Prompt responses and communication -Easy to use online platform Cons Unfortunately for us, our outdated Aloha POS does not integrate seamlessly with their software, making it a bit more difficult to execute the wifi codes. This is not a reflection of their product, just a challenge we've faced. Review Source Response from GoGoGuest October 16, 2018 Hi Tanya, Thank you for reviewing GoGoGuest. Rose Cafe is incredibly popular! It pleases us to know that our technology is able to help improve the overall guest and staff experience during cafe hours. NA Nick A. Owner Restaurants Used the software for: Less than 6 months ### "Fine dining restaurant leans on GoGoGuest for their full digital experience" June 27, 2019 5.0 Pros I'm the least tech savvy restaurateur. When I heard the founder of GoGoGuest present at our South Lake Tahoe Restaurant Association meeting, I got to thinking that their platform could help me improve our online presence and ultimately drive our online reservations. I hired GoGoGuest marketing services capabilities to build a brand new website from concept, design copywriting to development. The new site has been live for less than a month and it is already performing at 70% more than our old website. We're using GoGoGuest intelligent marketing automation to manage our reservation pipeline and digital customer experience. As a seven table restaurant a solution like Open Table does not work for us. Plus these other platforms charge a % or $ per reservation made. With GoGoGuest, I pay 1 monthly subscription which is far better and less costly. Cons I don't have any issues with the GoGoGoGuest services and software at the moment. Review Source Response from GoGoGuest October 9, 2019 Hi Nick, Thanks so much for the feedback. We sincerely appreciate it. AK Anthony K. CEO Hospitality Used the software for: 6-12 months ### "Plowshares Coffee Managed WiFi" March 24, 2019 4.0 Allows us to offer WiFi on our terms but also gather and own e-mail addresses and allows us to interact more efficiently and intelligently with our customers. Pros This software is easy to use and if you already have a marketing mind it has great testing tools for understanding your customer base and allows a direct line to your customers for communication. Cons So far none, it has worked as expected and support has been great. Review Source Response from GoGoGuest April 2, 2019 Hi Anthony, Thanks for the review. We'd love to hear what needs improvement in the overall quality and ease of use of our product and service. Thank you! Jessica JB Joshua B. Owner Hospitality Used the software for: 1-2 years ### "GoGoGuest Review" March 5, 2020 5.0 Pros GoGoGuest has been a great tool for me as I manage my email list of over 5,000 subscribers. Not only does GoGoGuest help me manage the list, but their captive portal for my restaurant's wifi has helped me grow the list significantly. I'm a big fan. Cons My only con would be that there are so many ways to use this application that I have yet to capitalize on. I'll get there though. Review Source Response from GoGoGuest March 11, 2020 Hi Josh, Thank you so much for this bright and shiny review. We are a big fan of Lucha too! KW Keith W. Owner Food & Beverages Used the software for: 1-2 years ### "GoGoGuest Review" August 13, 2018 5.0 Our experience has been great. We were one of their original customers and they have diligent at upgrading the software and the customer experience. Pros GoGoGuest works seamlessly with the Square POS so there is no impact to our customers. Customers get their internet access code printed on their receipt. GoGoGuest also allows us to set time limits on our internet access so we can custom tailor it to match our busier / slower hours. Cons We have not had any issues at this time. Review Source Response from GoGoGuest November 2, 2018 Hi Keith! We love you and Blackwood Coffee Bar. Thank you! PJ Patrick J. Managing Partner Restaurants Used the software for: 6-12 months ### "Support team is amazing! Easy, worry-free operation and great support if needed." August 1, 2018 5.0 \- Seamless WiFi portal for our customers with email capture - Branded splash page - Automated email marketing that is actually intuitive to set up and use Pros The front end system integrates seamlessly into your network and the splash pages look great and offer deep functionality. The back end system makes automated email marketing a breeze. Cons None that we've found yet...more free time? The access point is one of the highest quality we've ever seen a service provide. The quality of the hardware alongside GoGoGuest's expertise really minimizes WiFi down time or connection issues. Review Source Response from GoGoGuest November 2, 2018 Patrick, Amazing! Thank you so much. - Jessica ST Sunny T. Technical operations Restaurants Used the software for: Less than 6 months ### "GOGOGuest - Tout Suite Review" December 5, 2019 5.0 Our main problem is some “customers” will come in and sit at our table without buying anything. With GOGOguest we can fix that problem right away! It was great working through the process with \[SENSITIVE CONTENT HIDDEN\], she would keep me updated at all times and was easy to work and communicate with. Pros The software itself is very convenient and efficient. It was very easy to use and \[SENSITIVE CONTENT HIDDEN\] was a great help in the process. Cons There isn’t too many issue I can see right now or in the upcoming future. If the software works as well as it does now for the next couple of months then there will be nothing to dislike. Review Source Response from GoGoGuest March 10, 2020 Hi Sunny, Thanks so much for your kind review and feedback. We are super excited to service your location in Houston, Texas! - Jessica TS Thomas S. Franchisee Used the software for: 6-12 months ### "Excellent. The GoGoGuest team is a delight to work with." June 2, 2018 5.0 Pros Super easy to use all-in-one multi-channel marketing automation with wifi service that integrates with POS. Hands down the best customer marketing software we've implemented at our franchise system. Cons I wish they have more video tutorials. The platform is super intuitive. The video tutorials would help us learn and explore features we have not tried or didn't know about. Review Source GN George N. Founder Marketing and Advertising Used the software for: Less than 6 months ### "GoGoGuest Is Great For Understanding Audience Behavior " October 7, 2019 5.0 Working with the team and the solution at GoGoGuest was a breeze. Our pop up experience set up included unlimited access to fast WiFi in-store to power and connect our guest WiFi, Nest cameras and back-office WiFi. The big bonus is the ability of GoGoGuest to grow our audience by capturing permission based customer data in-store and providing us with data that we could immediately leverage for our web site and digital channels. Pros We used GoGoGuest for our recent This Is Dogville pop up store in New York City. With GoGoGuest, we were able to determine that our guests spent an average of 45 minutes per visit. That’s an amazing understanding of our audience’s behavior, for our first This is Dogville pop up experience and our sponsors. Cons The heat map reports were not as robust yet, though helpful in understanding which displays were most attractive to our customers. Review Source Response from GoGoGuest March 10, 2020 Hi George, Thanks so much for your kind review and feedback. - Jessica MG Matt G. VP Restaurants Used the software for: Less than 6 months ### "Affordable option with all the perks " March 25, 2019 5.0 I have been looking for an affordable customer data capture service, they have been really helpful setting everything up and I really like the effective automated customer engagement which is easy to customize. Pros The price point, and automated customer engagement Cons I've never used software like this before, so it took a day to figure everything out. But it is relatively easy use. Review Source Response from GoGoGuest April 2, 2019 Hey Matt, Thanks so much for the awesome review! We're available for any questions that you may have Jessica SH Saskia H. Owner Food & Beverages Used the software for: Less than 6 months ### "Good support for tour business" November 6, 2018 5.0 Very helpful service. Quick and efficient. They always try to give you new ideas. Pros It gives my business a more professional look. Cons I have no compliants so far. Easy to use and maintain. Review Source Response from GoGoGuest November 13, 2018 Thank you Saskia! It is a pleasure working with you! DD Daniel D. CEO and Founder Retail Used the software for: Less than 6 months ### "Pop Up Experiences Powered By GoGoGuest" October 7, 2019 5.0 Pros We worked with GoGoGuest to power the experiences in HOMOCO's June 2019 'Travel Shop' pop-up concept. The team at GoGoGuest is reliable and knowledgeable about how to leverage in-store data and insights from our WiFi and POS infrastructure. Their smart marketing technology helped us grow our audience and brand awareness from the venue to our web and digital media channels. The best part, we can better plan for our next pop up experience store! Cons The product and platform worked as it should! Review Source Response from GoGoGuest March 10, 2020 Hi Daniel, Thank you so much for the kind review and feedback. - Jessica GR Giorgio R. General Manager Food & Beverages Used the software for: Less than 6 months ### "Super easy to use customer marketing platform. We use GoGoGuest every week at Serafina Miami!" July 3, 2018 5.0 Easy way to acquire new customers, engage them without much effort and it is cost-effective. Pros We love how GoGoGuest helps us grow our customer list from 0 to over 1500 today in under 4 months! From a user perspective, their captive portals are a winner -- brand focused, responsive and offers just the right information for anyone visiting Serafina Miami for the first time. The customer marketing platform come with PRO email marketing features that is super easy to use, even I can create email campaigns on my phone. Cons Wish I had more time to learn about the segmentation and the automation journeys. I can't really think of any cons at the moment. GoGoGuest offers a number of useful features that we have yet to explore. 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