--- title: "Yo Telecom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yo Telecom Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/176292/Yo-Telecom/" page_type: "product" language: "en" --- # Yo Telecom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Yo Telecom ## What is Yo Telecom? Phone & WiFi systems that increase your success by improving staff performance and creating deeper customer relationships. ## What is Yo Telecom used for? [Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £249 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yo Telecom?[Manage this product listing](https://www.g2.com/products/yo-telecom/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yo Telecom 1.5 (2) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price £249 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (2) Ease Of Use 4.4 (888) Value For Money 1.0 (2) Value For Money 4.3 (798) Customer Service 1.0 (2) Customer Service 4.1 (819) ## Yo Telecom alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) ## FAQs about Yo Telecom Overview ### What company size and specific industries is Yo Telecom built for? Yo Telecom is designed for small to medium-sized businesses, especially organizations in healthcare such as care homes, dental practices, and GP surgeries. It is built for companies that need phone systems suited to these service-based settings and their communication needs. Features and Usability ### What are the key features of Yo Telecom? Yo Telecom offers VoIP and SIP trunking for voice connectivity, plus call center management features such as call routing, ring groups, IVR, call monitoring, call logging, and call recording. It also includes contact management, employee directory, access controls/permissions, reporting/analytics, and unified communications with video conferencing and mobile access. Getting Started and Support ### What training and onboarding options does Yo Telecom offer? Yo Telecom provides in person training, live online sessions, and documentation for teams getting started. In person training supports guided setup on site, live online sessions allow real-time instruction remotely, and documentation offers written reference materials for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does Yo Telecom offer? Yo Telecom offers 24/7 live rep support and chat. These channels give users direct access to help at any time through a live agent or messaging. No reviewer feedback about support is available, so the support experience cannot be described beyond the listed options. ## Features AI summary Based on 2,215 Telephony reviews Capterra data shows that buyers of telephony software rank the following features as their top priorities: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Yo Telecom supports all three of the features reviewers rate most important: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities give teams a reliable way to handle internet-based calling, direct conversations to the right people faster, and keep track of call quality and agent performance, helping businesses improve communication efficiency and customer service. VoIP Connection 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Monitoring 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Center Management 1.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Yo Telecom 8 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Video Conferencing: Connect with meeting participants remotely over video - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 1.0 (2) 1.0 Based on 2 reviews ## Pricing Value for money 1.0 (2) Basic £249.00 Per User,Per Month Value for money 1.0 (2) 1.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (2) 1.0 Based on 2 reviews ## User reviews Overall rating 1.5 Based on 2 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent FS Feri S. Dr Health, Wellness and Fitness ### "Very stressful and disappointing experience " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 Extremely disappointing experience with Yo Telecom. I was sold what was presented as a modern integrated telecom solution for my dental clinic, including promised CRM/database integration and advanced functionality. Unfortunately, many of the features discussed during the sales process were either never properly delivered or did not function as expected. Over time, the overall cost became extraordinarily high once additional maintenance charges, admin fees, and separate finance lease payments were added. Between Yo Telecom charges and Propel Finance lease payments, the total monthly cost became completely disproportionate for the level of service actually received. The most frustrating part was not just the cost, but the way the account was handled afterwards: - maintenance charges introduced late, - confusing billing, - repeated arrears emails, - and multiple complaint emails ignored for extended periods. Only after prolonged disputes and pressure did Yo Telecom reduce the maintenance charges and offer credits, which itself suggests there were genuine issues with the way the account had been managed. I fully accept that contracts must be honoured, but transparency and fair treatment matter. Had the true long-term costs and ongoing obligations been clearly explained to me at the outset, I would never have entered into this agreement. Very stressful and disappointing experience overall. Pros It was nothing to like, everything was wrong from beginning Cons Every was bad , communication, service, charges all very poor Extremely disappointing experience with Yo Telecom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Richard C. IT Manager Health, Wellness and Fitness ### "Customer service and accounts department are the worst I have seen" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 24, 2023 We have been using Yotelecom for a few years. It was fine to start with but when it came to end of contract, they sent sales guy who basically promised better service, more features for same monthly cost. Now the invoices are going up for no reason. Their accounts guys are not interested in knowing anything, they just chase invoices, that's it.I am taking this time to warn others not to fall in a trap with Yotel. They will make you sign long contract, they are simply interested in money.There are lots of good and honest firms out there. Pros Integration with our CRM system was the USP which didn't work for first year but then it works perfectly. Cons No access to the portal due to complexity, no reports, invoices can change any time without any clarification Reasons for choosing Yo Telecom We were traped in by the sale guy who said something in face to face meeting and got us to sign something else which is my mistake for trusting them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.