# ShipScience Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ShipScience Platform Software - reviews, pricing plans, popular comparisons to other Shipping products and more. Source: https://www.capterra.com/p/176318/UPS-FedEx-Parcel-Audit --- # ShipScience Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ShipScience Platform ## What is ShipScience Platform? ShipScience is an enterprise parcel operating layer that unifies tracking, invoices, claims and order data into a governed parcel dataset and activates it across a suite of products that protect margin and prove performance. Run SimpleClaims to automate loss & damage recovery, ActiveAudit for always-on shipment monitoring, My Next Carrier to model carrier savings before an RFP, and CarrierWatch for cross-carrier SLA visibility. Backed by extensive carrier and system connectors, enterprise security controls, and professional services for onboarding and rate/strategy work, ShipScience helps Operations, Finance and Procurement recover dollars, reduce manual effort, and make carrier decisions with defensible data. Book a demo to see the platform on your own shipments. ## What is ShipScience Platform used for? [Shipping](https://www.capterra.com/shipping-software/)[Parcel Audit](https://www.capterra.com/parcel-audit-software/) Overall rating Based on 43 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ShipScience Platform alternatives Highest Rated [4.9 (57)](https://www.capterra.com/p/181112/Refund-Retriever/reviews/) Starting price Contact vendor for pricing [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting price $149.00 Per User, Per Month [4.7 (46)](https://www.capterra.com/p/152285/FreightPOP/reviews/) Starting price Contact vendor for pricing [4.2 (80)](https://www.capterra.com/p/139964/SkuVault/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/176318/UPS-FedEx-Parcel-Audit/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Parcel Shipping 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and organize the shipping, tracking, and delivery of packages Shipment Tracking 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Shipping Services Integration 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Integrates with shipping services Data Import/Export 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Delivery Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Ground Shipping 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shipping products/goods by land ShipScience Platform 37 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Ship packages/goods by aircraft Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Process of submitting and following up on claims with insurance companies A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Automated handling of non-compliant EDI transmissions. Shipping products/goods by land, sea or air Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and support multiple locations Manage and organize the shipping, tracking, and delivery of packages Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Create, send, and track purchase orders and their statuses Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Search and filter data across systems to locate required information by entering keywords or certain criteria The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Manage and track orders being shipped to customers Integrates with shipping services Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations The ability to manage shipping audits for third parties such as clients Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 4.7 (43) 4.7 Based on 43 reviews ## Pricing Value for money 4.9 (38) ### Starting price Free trial available Value for money 4.9 (38) 4.9 Based on 38 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[ Extensiv Warehouse Management](https://www.capterra.com/p/121319/TopShelf/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (36) 4.9 Based on 36 reviews ## User reviews Overall rating 4.9 Based on 43 reviews Filter by rating 5(39) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Paola A. manager Arts and Crafts ### " it helps with shipping costs and complexity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 27, 2023 Pros It helps with cost reduction and simplification of shipping operations and it has a good Integration with various platforms for a seamless experience. Cons no cons at the moment because we recently implemented it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mike C. Vice President of Finance Building Materials ### "Review of ShipScience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 ShipScience helps us make sure that we are getting the best rates for shipping parcels based on our volume.The definitely have saved us more money than we would have done on our own. It also gives us peace of mind. Pros Shipscience helps us negotiate with major shippers that we deal with.What I like is that they assured us that we would save over 2x times what we spent with them and so far they are meeting that objective. This to me is the absolute most important criteria to judge the relationship on and ShipScience has accomplished this to date. Cons ShipScience was very involved at the beginning of engagement and toward the end of year one. They also responded timely to any questions we have had. I would have liked to have seen a recurring meeting put on calendar as opposed to them responding to us when we had a question. (very minor complaint in comparison to the value they have added for us) Reasons for choosing ShipScience Platform ShipScience came up with a savings guarantee as opposed to a percentage of savings. Liked their approach.Given that they have successfully saved us over two times our investment so far, it is very likely we will continue with the relationship. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH rob h. President Wholesale ### "Ship Science Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2023 Pros the way it aggregates all of our shipping partners into a single space where we can compare data across all of them. Cons report writing could be a bit more intuitive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Maya E. Owner Retail ### "Worth it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 21, 2019 Overall, I would definitely Refund Geeks to make sure you get what is owed to you in late shipments! Pros I loved how easy Refund Geeks was to set up. I was able to get refunds from a few order that I wouldn't have noticed before! Cons The thing I like least about Refund Geeks is that they are not available for chat (although their customer service does reply quickly). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Warehouse Clerk Automotive ### "Get a refund for your shipping! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 19, 2019 Pros I like that when you connect it your shipping carriers it will check to see if any of the shipping carriers owe you a refund. Without it, you may be paying way more then you're supposed to! Cons It's rather expensive and we didn't use it alot, so it might not be worth the expense. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF debra f. IT-Marketing Automotive ### "Well I have my doubts but I do like the concept" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 12, 2019 Pros Since no monthly , my ROI was not bad, just harder to set up and implement, but the idea of this cost management was really a great idea! Cons Like I said not as easy as I would have liked and thought it would do a little more Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DK Donald K. Customer Service Director Accounting ### "Refund Geeks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 4, 2019 While we are not seeing thousands of dollars the money we do get back is well worth the initial investment of time. Pros How quickly we were set up and how quickly we started seeing refunds. Cons Reporting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DW DeAndra W. Warehouse Operations Manager Industrial Automation ### "Warehouse Operations Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2019 Pros It does all the work for me of my 85 page UPS bill! The website is very easy to use and has all information I would want to see broken down perfectly! Cons I have not found anything I don't like about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mary R. Office Manager Fine Art ### "Best Find of 2018!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2018 Very professional from start to finish, always available for any questions or directions. Proactive with communication. It's a Win Win Win Pros Everything about this works for a small business with no time to audit and chase down refunds owed by UPS and FedEx. They do all the processes: researching, requesting and documenting refunds. They also do an outstanding job of explaining the entire process during the welcome call. Cons There is nothing not to like! I wish we had time to delve more into the analytics provided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chelsea M. Controller Wholesale ### "Love Refund Geeks! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 27, 2018 Pros Refund Geeks gets money back that I wouldn't have time to search out and file forms for myself, Cons I have no complaints! I am getting more money back than I ever have before. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176318/UPS-FedEx-Parcel-Audit/reviews/) Popular comparisons [Freightview vs ShipScience Platform](https://www.capterra.com/compare/136895-176318/Freightview-vs-UPS-FedEx-Parcel-Audit)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)