# ShipScience Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipScience Platform the right Shipping solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176318/UPS-FedEx-Parcel-Audit/reviews --- ShipScience Platform 4.9 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 1st, 2026 # Reviews of ShipScience Platform Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Patrick B. President and CEO Marketing and Advertising Used the software for: 1-2 years ### "It's a No-Brainer" December 21, 2018 5.0 The refunds I'm receiving are amazing and I don't have to lift a finger! Bravo! Pros Refund Geeks gets money back for my shipments which were late according to the shippers' terms and conditions. These are refunds I would not normally have time to do the work to get, so this service is a no-brainer. I get money back for doing nothing! Cons What's not to like? I get refunds for doing absolutely nothing! Review Source VR Verified Reviewer Business Owner Sporting Goods Used the software for: 6-12 months ### "Great Service " December 21, 2018 5.0 We're happy with the service they provide, the only thing we would change is the percentage that they take for getting us the reimbursement. Pros We've been using their services for a couple of months now and we are pleased with them. They are able to manage our shipments and make sure that we are reimbursed for late shipments. This saves us a lot of time and we are very happy with it! Cons They take a pretty big cut of the reimbursement. Granted we don't have to do anything to get our money back, but they do take quite a bit of it. Review Source dF debra F. IT-Marketing Automotive Used the software for: Less than 6 months ### "Well I have my doubts but I do like the concept" February 12, 2019 3.0 Pros Since no monthly , my ROI was not bad, just harder to set up and implement, but the idea of this cost management was really a great idea! Cons Like I said not as easy as I would have liked and thought it would do a little more Review Source Natalie H. Director of Sales and Customer Service Automotive Used the software for: 6-12 months ### "Set it and forget it!" December 27, 2018 5.0 Prior to being referred to Refund Geeks we were only getting credits for missed deliveries that customers brought to our attention. Now we have a great monitoring system giving us a montly refund that we would have never gotten. Pros The application is easy to use and straight forward. You get a weekly update on your refunds you receive as well as one place to look at your invoices from any shipping provider. Customer service is great with a quick response on email. Cons Altho email is the quickest communciation, maybe a instant chat for any quick questions. Review Source Chad M. Operations and IT Manager Veterinary Used the software for: Less than 6 months ### "Easy to use and automated" December 21, 2018 5.0 We used to only receieve refunds on packages we knew were late due to a customer calling. We have gone from less than $250 a month in refunds to over $1000 a month in refunds. Pros The application does exactly what they say it will. I have had zero issues with the software and find its features very hepful. I would recommend Refund Geeks to anyone who does a lot of shipping. Cons None at all. During our startup call I told the support staff of some reports that would be nice, but its not preventing the software from doing its job at all. Review Source VR Verified Reviewer Director of Operations & Logistics Apparel & Fashion Used the software for: 6-12 months ### "Refund Geeks Works!" December 27, 2018 5.0 Overall experience has been pleasant. Customer service response is fairly quick and on-point. Would definitely refer Refund Geeks to others. Pros Easy to understand reporting, automated, seamless integration with our UPS account Cons Would love to see more robust reporting features, different types of metrics. Integration with USPS would be huge as well. Review Source Paola A. manager Arts and Crafts Used the software for: Less than 6 months ### " it helps with shipping costs and complexity" October 27, 2023 5.0 Pros It helps with cost reduction and simplification of shipping operations and it has a good Integration with various platforms for a seamless experience. Cons no cons at the moment because we recently implemented it Review Source VR Verified Reviewer COO & Co-Founder Food Production Used the software for: 1-2 years ### "Easy to use and you might get money back!" December 21, 2018 5.0 When I had a question, their customer service responded immediataely! Pros Easy to set up and they monitor everything, no attention needed or constant checking in. Cons We only saved a few dollars, but I understand you could potentially save hundreds! Review Source VR Verified Reviewer Business Owner Consumer Services Used the software for: Less than 6 months ### "Great Service" December 22, 2018 5.0 Since I am not actively involved in the business now, and is run by employees only, Refund geeks take care of the credits due back to us. With their fee of 25% it is reasonable and time saving service. Would definitely recommend to others. Pros Once we put our FedEx and UPS info. they take care of the rest. Very easy to use Cons Nothing at the moment. It is simple to use. Review Source VR Verified Reviewer Vice President, Sales Wholesale Used the software for: Less than 6 months ### "Great Service" December 21, 2018 5.0 Pros Easy to use, and intuitive interface that is straightforward Cons Honestly, no major complaints. Everything is easy to use. Review Source aA alif A. owner Retail Used the software for: 6-12 months ### "refund geek review" December 21, 2018 5.0 Pros you don't lose any money or pay anything until you get money Cons not a lot of communication between us and the software Review Source KA Kevin A. Owner Retail Used the software for: Less than 6 months ### "New to the service but it seems to be working well so far." December 21, 2018 5.0 Pros Easy to setup, they only charge if they find extra money. Support staff seems good and easy to get in touch with. Cons None so far. We wish USPS was supported. Review Source SR Stephen R. CEO Retail Used the software for: Less than 6 months ### "Game changer" October 4, 2018 5.0 Pros Refund Geek saves us money in our sleep! To automatically receive refunds for our shipments that arrive late is a game changer for our small team. Cons We're completely satisfied. Nothing to complain about. Review Source Response from ShipScience October 9, 2018 Thanks for the kind words, Stephen!! We love having The Peach Truck as a partner - we'll keep the refunds coming for you!! SE Scott E. Owner Package/Freight Delivery Used the software for: Less than 6 months ### "First rate service " December 21, 2018 5.0 Ease of use and good service. It's a win/win. Pros Great service. Takes care of refunds that we do not have time to keep up with. Big time saver! Cons None. Good rates and gets the job done!!!! Review Source JC Jonathan C. CEO Information Technology and Services Used the software for: Less than 6 months ### "Can't Lose!" December 21, 2018 5.0 From sales to support we have had a positive experience. Now we sit back, relax, and watch the refunds roll in. Pros It does everything for me. Set it and forget it. Cons So far I have no complaints. Very intuitive and easy to use. Review Source MC Mike C. Vice President of Finance Building Materials Used the software for: 1-2 years ### "Review of ShipScience" July 18, 2023 5.0 ShipScience helps us make sure that we are getting the best rates for shipping parcels based on our volume.The definitely have saved us more money than we would have done on our own. It also gives us peace of mind. Pros Shipscience helps us negotiate with major shippers that we deal with.What I like is that they assured us that we would save over 2x times what we spent with them and so far they are meeting that objective. This to me is the absolute most important criteria to judge the relationship on and ShipScience has accomplished this to date. Cons ShipScience was very involved at the beginning of engagement and toward the end of year one. They also responded timely to any questions we have had. I would have liked to have seen a recurring meeting put on calendar as opposed to them responding to us when we had a question. (very minor complaint in comparison to the value they have added for us) Reason for choosing ShipScience Platform ShipScience came up with a savings guarantee as opposed to a percentage of savings. Liked their approach.Given that they have successfully saved us over two times our investment so far, it is very likely we will continue with the relationship. Review Source rH rob H. President Wholesale Used the software for: 1-2 years ### "Ship Science Review" June 20, 2023 5.0 Pros the way it aggregates all of our shipping partners into a single space where we can compare data across all of them. Cons report writing could be a bit more intuitive Review Source CW Chris W. Manager Retail Used the software for: 6-12 months ### "Covers the basics" December 21, 2018 4.0 Pros Set it and forget it. Installation and configuration is fast and easy. Once up and running, it runs itself and recovers our UPS reimbursements that would take too long for us to manage manually. Cons 1). We used a competitor's product for several years before Refund Geeks. For whatever reason, RG attempts to seek reimbursement from UPS for packages that were actually delivered on time. We receive lots of false-positive emails from UPS saying the claim was denied. 2). If you manually file a damage claim with UPS, RG takes their percentage off of those as well. $200 item damaged, $200 claim filed by me personally, UPS pays $200 claim, RG deducts their commission from my account. Not cool. Review Source Response from ShipScience December 26, 2018 Thanks for your review! We appreciate the feedback and strive to make sure you're 100% satisfied with our product and service. To address the cons you've mentioned: 1) We released an update to our algorithms on 12/26/18 that greatly reduces the "false positives". If you don't see a reduction in those emails, please let us know so we can continue to improve upon our identification systems. 2) Our system is designed to only take fees for any transaction we initiated. This is actually a feature that many of our competitors don't have. If you have an example where fees were assessed incorrectly, please send it to support@refundgeeks.com so we can review it. If confirmed, we would immediately credit you for the fees. Thanks for your business! :) JE Josh E. CTO Packaging and Containers Used the software for: 2+ years ### "Saves us $10,000 a year" October 3, 2018 5.0 Pros This software effortlessly saves us a ton of money every month. Cons Nothing at all it’s so easy and it saves you money what’s not to like. Review Source Response from ShipScience October 6, 2018 Thanks, Josh! We¿re happy to have you as a customer - and to continue saving you money every year!! RB Randy B. President Retail Used the software for: 6-12 months ### "If you have not done this do it NOW, no need to wait!" December 21, 2018 5.0 Great! I wish I would have done this earlier. Pros Easy to set up, and you get cash that you would normally be missing. Cons There are no Cons doing this. Just get her done. Review Source MR Mary R. Office Manager Fine Art Used the software for: 6-12 months ### "Best Find of 2018!" December 28, 2018 5.0 Very professional from start to finish, always available for any questions or directions. Proactive with communication. It's a Win Win Win Pros Everything about this works for a small business with no time to audit and chase down refunds owed by UPS and FedEx. They do all the processes: researching, requesting and documenting refunds. They also do an outstanding job of explaining the entire process during the welcome call. Cons There is nothing not to like! I wish we had time to delve more into the analytics provided. Review Source JK Jason K. President Consumer Goods Used the software for: 6-12 months ### "Great service" December 21, 2018 5.0 Pros Works even when I don’t and basically free money! Cons A little slow in getting confirmed refunds. Review Source BJ Brian J. IT Automotive Used the software for: Less than 6 months ### "Great way to get your refund" December 21, 2018 5.0 Simple and easy. Sign in and get your cash back. Pros It's as easy as signing into your UPS account. We use to run access programs to track delivery dates for late shipments. It was a headache at times due to UPS changing it's platform. Since we signed up for Refund Geeks, we haven't had a single problem with refunds. Cons We only been with them for 4 months so we do not have much here. Review Source CM Chelsea M. Controller Wholesale Used the software for: Less than 6 months ### "Love Refund Geeks! " December 27, 2018 5.0 Pros Refund Geeks gets money back that I wouldn't have time to search out and file forms for myself, Cons I have no complaints! I am getting more money back than I ever have before. Review Source ME Maya E. Owner Retail Used the software for: 1-2 years ### "Worth it!" November 21, 2019 4.0 Overall, I would definitely Refund Geeks to make sure you get what is owed to you in late shipments! Pros I loved how easy Refund Geeks was to set up. I was able to get refunds from a few order that I wouldn't have noticed before! Cons The thing I like least about Refund Geeks is that they are not available for chat (although their customer service does reply quickly). Review Source Talk to a Capterra advisor for free and get results within 15 minutes.