Average Ratings

10 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Tonic
  • tonicforhealth.com/
  • United States

About Tonic

Tonic Health provides a cost-effective, mobile solution that streamlines and improves the patient intake process. Tonic's simple, engaging platform seamlessly integrates with your EHR, helping you collect better data prior to the visit or at the point of service. Increase your payments, decrease your administrative burdens all while offering an outstanding patient experience with Tonic Health's mobile intake solution.


Tonic Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Scheduling
  • Care Planning
  • Collaboration
  • Messaging
  • Mobile Access
  • Patient Education
  • Patient Portal
  • Personal Health Reacord
  • Progress Tracking
  • Self Management
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

Tonic Reviews Recently Reviewed!


tonic review

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Vast majority of our patients are able to easily fill out forms with ease, including those with limited experience with technology.

Cons: Nothing to do with tonic. The con's I think of have to do with the standardized questions we ask.

Overall: I've had great experience with all those I've made contact with at Tonic. Customer service is always very prompt with any responses and very helpful to me. The customer service arm, Tonic Zendesk, has always been helpful to me, with very minimal hiccups. For example, this week our Tonic app started having issues loading. I urgently messaged Tonic Zendesk and within a couple minutes I had a response and within 10 minutes the issue was resolved. We are a large clinic that depends on this type of customer service to succeed in our day-to-day tasks.

Tonic review

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Engaging platform versus mundane paper surveys with functionality to email ahead of time and alert clinicians of specific answers.

Cons: Originally, clients were able to build a lot more. Now, backend has been designed to be more complex, taking that option to build out of client's hands. Also, need tabular option to reduce length of some surveys.

Overall: Provide a digital tool for standard intake, that can be tracked over time for clinical and research purposes. Our account mgr and implementation mgr have been stellar.

Capterra-loader

Tonic is a great resource

Aug 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tonic is great at capturing patient demographic and patient history. The questionnaires are very user friendly and interactive. I love the colors and ease of use.

Cons: It's slow and requires manual staff labor. It could be more integrated with our hospital system.

Overall: Overall, my experience has been good. Working with support team has been such a pleasure. Even when we have IT issues they are always available. Once Tonic has features such as text message reminders, it will be the number one choice in our department.

excellent product with the appropriate infrastructure

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Patients love it, Easy for patients to use, Reports look nice

Cons: Difficult to make on-the-fly changes, the most optimal workflow requires the appropriate, integrated EHR

Overall: The customer service is beyond wonderful. They are always available to answer questions, troubleshoot, and explain any issues that come up. This speaks volumes for me.

NYP MRxED

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use for staff and patients.

Cons: The surveys time-out and cannot be saved to be completed at a later time.

Overall: Incredibly positive, and very supportive team from the vendor and locally at my organization.

Modern and User-Friendly

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Tonic is bright,clean, modern and easy to use. Our patients love how quickly they can provide feedback and the questions are fun (candles on the birthday cake or a phone to enter the phone number).

Cons: I wish I had more reasons to use Tonic. I would love to be able to use this software in more of the mundane audits we have to complete.

Overall: The staff are always helpful and every suggestions or recommendation my team or I make is taken under consideration. Many requests we have made have been implemented.

Care Transformation Feeback

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and great utilization of images

Cons: It is difficult to pull comparison data between reports and analyze data manually at times.

Overall: Great experience. Our representative and developers are very timely and produce a great product.

Capterra-loader

Tonic for patient surveys

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and easy to use. Great customer service and helps us with patients who have different levels of health literacy.

Cons: There are some review of answers features that would be more beneficial. Some questions are tough to compile due to spatial constraints but that is not very often a problem.

Overall: We use Tonic to help us conduct patient generated health surveys with our customers which are large hospital systems, medical groups and other medical entities. Tonic has been great to work with and very flexible in helping us design our surveys taking them from paper to nice, crisp and visually reflective for patients.

Very Patient-Friendly

Aug 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Colors, Graphics, and Ease of Use are what I like most.

Cons: The Reporting and Customization is very limited.

Flexible and Innovative

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tonic has allowed us to do things that the largest vendors aren't capable of. Their engineering and product teams have been responsive to our needs and willing to pilot new ideas. It's been a great partnership.

Cons: Tonic doesn't have all of the features that some of its competitors offer, because it focuses on a smaller set of specific use cases. However their teams have been responsive to our asks and developed new features based on our input.

Overall: We've been able to fully automate portions of our data collection process, reducing costs and accelerating business insight.