# MSGHero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MSGHero Software - reviews, pricing plans, popular comparisons to other Social Media Marketing products and more. Source: https://www.capterra.com/p/176329/MSGHero/ --- # MSGHero Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 22, 2024 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MSGHero ## What is MSGHero? Social media marketing solution that helps in broadcasting messages via Facebook to generate sales leads. ## What is MSGHero used for? [Social Media Marketing](https://www.capterra.com/social-media-marketing-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSGHero?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://msghero.com&name=MSGHero) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MSGHero 4.3 (7) VS. [4.3 (2,937)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting Price $9 Flat Rate, Per Month Starting Price $12 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (7) Ease Of Use 4.3 (5,168) Value For Money 4.3 (7) Value For Money 4.1 (3,618) Customer Service 4.3 (7) Customer Service 4.2 (3,644) ## MSGHero alternatives Highest Rated [Instagram](https://www.capterra.com/p/210721/Instagram/) [4.7 (5,194)](https://www.capterra.com/p/210721/Instagram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210721/Instagram/) [Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/) [4.6 (1,139)](https://www.capterra.com/p/210733/Snapchat/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210733/Snapchat/) [Meta for Business](https://www.capterra.com/p/213257/Facebook/) [4.4 (2,374)](https://www.capterra.com/p/213257/Facebook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213257/Facebook/) [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) [4.7 (3,446)](https://www.capterra.com/p/159351/Zoho-Social/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159351/Zoho-Social/) [View all alternatives](https://www.capterra.com/p/176329/MSGHero/alternatives/) ## FAQs about MSGHero Overview ### What company size and specific industries is MSGHero built for? MSGHero is designed for businesses of all sizes that use Facebook for marketing, lead generation, comment-response campaigns, and sales tracking. It is suitable for small businesses, mid-market companies, and enterprises across industries that need to send customized personal messages to prospects and customers. Features and Usability ### What are the key features of MSGHero? MSGHero offers contact management, customer segmentation, conversion tracking, and reporting/analytics. These core features support organizing contacts, grouping audiences by criteria, tracking conversions, and reviewing performance data for marketing or sales activity. Getting Started and Support ### What training and onboarding options does MSGHero offer? MSGHero provides live online sessions and documentation for teams getting started. Live online sessions support guided training with an instructor, while documentation offers written reference material for self-paced review of features, steps, and setup details. Getting Started and Support ### What customer support options does MSGHero offer? MSGHero provides 24/7 live rep support for users who need direct help at any time. No reviewer feedback is available about support experiences, so user sentiment on response speed, helpfulness, or common issues cannot be summarized from the catalog data. ## Features AI summary Based on 9,378 Social Media Marketing reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating social media marketing software: - **Social Media Integration** (**51%** of reviewers rated this feature as critical) - **Social Promotion** (**43%**) - **Post Scheduling** (**44%**) MSGHero is designed around social media messaging and communication workflows within social media marketing. Its feature set supports teams that need to manage conversations and respond across social channels in one place, helping businesses stay organized, maintain timely communication, and handle audience interactions more efficiently. Contact Management Manage, organize, and store contact information Conversion Tracking Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Customer Segmentation Process of dividing customers into groups based on common characteristics Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data MSGHero 4 features Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Process of dividing customers into groups based on common characteristics View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.3 (7) 4.3 Based on 7 reviews ## Pricing Value for money 4.3 (7) Free Trial Basic $9.00 Flat Rate,Per Month Value for money 4.3 (7) 4.3 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MS MEERA S. Business Analyst Information Technology and Services ### "Review about the MSGHero" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 18, 2019 It is very useful to chat and very convenient to user. Pros Can use MSGHero to create a chatbot to automate your marketing, customer support and lead generation within Facebook Messenger. Cons There is nothing to dislike about this product because i am using it for less than one week and i did not face any problem yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dianna S. Founder Cosmetics ### "Message Bot Hero" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2018 Overall this is an amazing product and I highly recommend it for your messenger bot. Pros This software can do so many amazing things! I am impressed by its ability to respond to people through your Facebook business page. There are so many tools available for you to track, follow-up, and maintain your relationships with you FB business page followers. They offer premium customer support via chat and email. Cons The biggest con for me is on me not them. The technology is new to me and is overwhelming, but they offer step-by-step tutorials and premium support. The only other thing is the 7-day trial. Because this is new technology most people aren't going to be able to see the features of the product working in just 7 days. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pri S. Director Health, Wellness and Fitness ### "I LOVE MSG HERO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2018 message response is great help managing the leads. Can run campaigns and easily filter the time wasters Pros Ease of use support features are great Can manage multiple pages with one account Cons I love it all nothing to not like about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kobi S. Founder and CEO Internet ### "Probably the best Facebook messaging solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 26, 2018 Pros Get started and go-live in no time, easy integration with the Facebook, best tutorials on how to use, super easy to use, the best customer support - but the most impotent: 100% reliable Cons Nothing I can think of because they always make adjustments to improve the experience and to provide more features and capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EV Edgar V. President Marketing and Advertising ### "Well executed, easy to use with layers of powerful features. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2018 Pros With the proliferation of chat bots, of which I have most, i approached MSGHero with an open mind since I already owned and liked a previous app. MSG Hero shines in the flexibility in creating funnels, as simple or as complex as you want to go. It has a lot of polish from a coding perspective which makes it very intuitive and flexible. Additionally, with all the knee-jerk reactions across social media sites, Facebook notwithstanding, the support was world-class. Response time was exceptional and I was informed in detail about what Facebook was doing and what MSGHero was doing in response. Cons I am happy with the app and pleased that it continues to keep pace with refinements and great new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PT Praduman T. Business Development Information Technology and Services ### "This is very helpful Application for me. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2018 Pros Broadcasting feature have allowed us to connect with our messenger subscribers on regular basis to keep them updated about our services and new updates in business. Cons Due to Facebook end bug sometimes some features of MSGHero don't work but as it is Facebook end issue I can't blame MSGHero on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Assaf K. Founder Retail ### "haven't found any useful use for their service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 23, 2018 Pros nothing. there are better alternatives. We are using ManyChat for a long time now and are much happier with the product and service Cons they refuse to refund your money even though I contacted them right after we were billed and explained that we haven't used their service and that someone has simply forgotten to cancel the account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176329/MSGHero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.