# MSGHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MSGHero the right Social Media Marketing solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176329/MSGHero/reviews --- MSGHero 4.3 (7) [View alternatives](https://www.capterra.com/p/176329/MSGHero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MSGHero Ease of use 3.9 Customer Service 4.3 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dianna S. Founder Cosmetics Used the software for: Less than 6 months ### "Message Bot Hero" October 6, 2018 5.0 Overall this is an amazing product and I highly recommend it for your messenger bot. Pros This software can do so many amazing things! I am impressed by its ability to respond to people through your Facebook business page. There are so many tools available for you to track, follow-up, and maintain your relationships with you FB business page followers. They offer premium customer support via chat and email. Cons The biggest con for me is on me not them. The technology is new to me and is overwhelming, but they offer step-by-step tutorials and premium support. The only other thing is the 7-day trial. Because this is new technology most people aren't going to be able to see the features of the product working in just 7 days. Review Source EV Edgar V. President Marketing and Advertising Used the software for: 6-12 months ### "Well executed, easy to use with layers of powerful features. " July 24, 2018 5.0 Pros With the proliferation of chat bots, of which I have most, i approached MSGHero with an open mind since I already owned and liked a previous app. MSG Hero shines in the flexibility in creating funnels, as simple or as complex as you want to go. It has a lot of polish from a coding perspective which makes it very intuitive and flexible. Additionally, with all the knee-jerk reactions across social media sites, Facebook notwithstanding, the support was world-class. Response time was exceptional and I was informed in detail about what Facebook was doing and what MSGHero was doing in response. Cons I am happy with the app and pleased that it continues to keep pace with refinements and great new features. Review Source Assaf K. Founder Retail Used the software for: I used a free trial ### "haven't found any useful use for their service" July 23, 2018 1.0 Pros nothing. there are better alternatives. We are using ManyChat for a long time now and are much happier with the product and service Cons they refuse to refund your money even though I contacted them right after we were billed and explained that we haven't used their service and that someone has simply forgotten to cancel the account Review Source Kobi S. Founder and CEO Internet Used the software for: Less than 6 months ### "Probably the best Facebook messaging solution" July 26, 2018 5.0 Pros Get started and go-live in no time, easy integration with the Facebook, best tutorials on how to use, super easy to use, the best customer support - but the most impotent: 100% reliable Cons Nothing I can think of because they always make adjustments to improve the experience and to provide more features and capabilities. Review Source PT Praduman T. Business Development Information Technology and Services Used the software for: 6-12 months ### "This is very helpful Application for me. " July 24, 2018 5.0 Pros Broadcasting feature have allowed us to connect with our messenger subscribers on regular basis to keep them updated about our services and new updates in business. Cons Due to Facebook end bug sometimes some features of MSGHero don't work but as it is Facebook end issue I can't blame MSGHero on this. Review Source PS Pri S. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "I LOVE MSG HERO" August 16, 2018 5.0 message response is great help managing the leads. Can run campaigns and easily filter the time wasters Pros Ease of use support features are great Can manage multiple pages with one account Cons I love it all nothing to not like about it Review Source MS MEERA S. Business Analyst Information Technology and Services Used the software for: I used a free trial ### "Review about the MSGHero" September 18, 2019 4.0 It is very useful to chat and very convenient to user. Pros Can use MSGHero to create a chatbot to automate your marketing, customer support and lead generation within Facebook Messenger. Cons There is nothing to dislike about this product because i am using it for less than one week and i did not face any problem yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.