--- title: "4Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 4Voice Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/176361/2Connect/" page_type: "product" language: "en" --- # 4Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 4Voice ## What is 4Voice? 4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America. We also enable large businesses to navigate the challenges in migrating to managed VoIP systems. 4Voice business phone services provide significant savings over both traditional telephony solutions and alternate VoIP systems. With 4Voice, you get a extensive set of features, including voicemail, local, long-distance, and e-Fax service all for one low price. ## What is 4Voice used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 4Voice?[Manage this product listing](https://www.g2.com/products/2connect/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 4Voice 4.4 (7) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $10 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7) Ease Of Use 4.6 (698) Value For Money 4.4 (7) Value For Money 4.2 (678) Customer Service 4.4 (7) Customer Service 4.6 (648) ## 4Voice alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/176361/2Connect/alternatives/) ## FAQs about 4Voice Overview ### What company size and specific industries is 4Voice built for? 4Voice is designed for small to medium-sized businesses across all industries that depend on phone solutions to run daily operations. It fits SMBs in any vertical, rather than a single sector, making it suitable for companies that need business telephony support as part of their core workflow. Features and Usability ### What are the key features of 4Voice? 4Voice offers PBX and monitoring as core features, plus call center management tools such as call routing, call queues, call recording, call logging, and call monitoring. It also includes IVR, ring groups, voicemail transcription, reporting/analytics, access controls/permissions, and unified communications with audio/video conferencing and chat/messaging. Getting Started and Support ### What training and onboarding options does 4Voice offer? 4Voice provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow remote guided setup, and documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does 4Voice offer? 4Voice provides 24/7 live rep support for customers needing direct help at any time. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) 4Voice supports all three of the features reviewers consider most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and handle calls more efficiently. Access Controls/Permissions 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Blended Call Center A call center that both makes and receives calls Calendar Management Track and manage schedules and meetings via an integrated calendar Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. 4Voice 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Blended Call Center: A call center that both makes and receives calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Scripting: Provide agents with a typical response for common call subject matter - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.4 (7) Free Trial Basic $10.00 Per Feature,Per Month Value for money 4.4 (7) 4.4 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (7) 4.4 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Owner Food Production ### "Beware Contract Terms" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 24, 2024 I found the \[sensitive content hidden\] to be not customer-centric. His insistence on holding to a complete 3 year payout on the contract, regardless of the customer situation, was insensitive and in my opinion showed lack of customer empathy Pros The \[sensitive content hidden\] responded quickly to my request to cancel the service Cons Contract terms are non-flexible. We had a material change at home and wanted to cancel VoIP contact after year 2 of a 3-year agreement. The \[sensitive content hidden\] was nonflexible on any form of early buyout. Early terminations are common in this industry, and I was sad they would not work with a customer who had been with them for 2 years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ryan K. CEO Telecommunications ### "Phenomenal service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2018 FANTASTIC! Great company, great service! have recommended them multiple times and would continue to do so! Pros Have been a customer for 4 years, ordered a phone today and it was delivered configured within an hour - would highly recommend! Cons None that I am aware of, their product and solution are great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Russ D. Insurance Agent Insurance ### "Excellent value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2018 They made our transition so easy. I was very skeptical but they proved me wrong. 4Voice really knows about great service. I would always recommend them. Pros Always a live person to talk with. They are really hands on. Cons I liked everything about their software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rod S. Real Estate Investor Real Estate ### "Phone Service Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2018 Rep and his team excel at customer service Four Voice equipment is reliable and the people are responsive Cost is highly effective Pros Ease of Use and reliability are two things I like about Four Voice but the people over there are a pleasure to deal with Cons There is absolutely nothing at all I don’t like about the service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charles P. Chief Executive Officer Mechanical or Industrial Engineering ### "Great customer service helps your business migrate to voice over internet " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2018 4Voice helped me install the system, configure the phones and is always available to answer any questions I have. The service is economical and does everything I could want. Voice over internet is great solution for small business phone service, and 4Voice takes care of you every step of the way. Pros Works just like a conventional phone service. Great customer support helped me through installation and configuration, and after that, little support was needed. Economical international calling is a plus. Cons Use of the phone units is not always intuitive, but the training videos help if you have the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lewis S. Managing Partner Law Practice ### "OUTSTANDING!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2018 We have found that 4Voice benefits our business in so many ways. The cell phone app allows us to speak with my clients from anywhere utilzing my office phone number . Pros We have been in business for 26 years and 4Voice is leaps and bounds above any phone service we have utilized in the past. The software and state of the art telephones are very to use....there is no looking back. Cons Simply stated we are very happy with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Joe T. President ### "4Voice has been great to work with. Came recommended by a colleague. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2018 Pros Very customizable. A great step in the right direction, away from normal analog phone system. 4Voice has been great to work with. Came recommended by a colleague. Cons We are not technologically savvy folks in our office and we don't have a dedicated tech person so the 4Voice crew had to walk us through a lot of the basic functions and setup, but once they did, we have loved it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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