--- title: "inHANCE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about inHANCE Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/176375/inHANCE/" page_type: "product" language: "en" --- # inHANCE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) inHANCE ## What is inHANCE? Today's small- to medium-sized water utilities need a reliable, affordable, customer experience solution that streamlines operation and keeps your community's water flowing. With over 45 years as a customer experience solution provider, inHANCE has the customer information and billing software and mobile workforce management software to keep your staff organized and your customers satisfied—inHANCE: your customer experience solution provider. ## What is inHANCE used for? [CMMS](https://www.capterra.com/cmms-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inHANCE?[Manage this product listing](https://www.g2.com/products/inhance/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inHANCE 3.0 (1) VS. [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting Price Contact vendor Starting Price $2850 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (1) Ease Of Use 4.8 (78) Value For Money 1.0 (1) Value For Money 4.8 (75) Customer Service 1.0 (1) Customer Service 4.9 (77) ## inHANCE alternatives [BOSS811](https://www.capterra.com/p/206223/BOSS811/) [4.8 (78)](https://www.capterra.com/p/206223/BOSS811/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206223/BOSS811/) Highest Rated [SMART360](https://www.capterra.com/p/220105/Bynry/) [5.0 (1)](https://www.capterra.com/p/220105/Bynry/#reviews) Starting price $1.39 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/220105/Bynry/) [TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) [4.6 (332)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/) [OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) ## FAQs about inHANCE Overview ### What company size and specific industries is inHANCE built for? inHANCE is designed for small- to medium-sized water utilities, water and sewer utility providers, and small- to medium-sized municipal utilities. It also fits organizations that need utility billing customer experience software or a mobile workforce management solution for these utility operations. Features and Usability ### What are the key features of inHANCE? inHANCE offers utility billing and customer management features such as meter data management, metered and non-metered billing, rate management, payment collection, and online payments. It also includes work order management, preventive maintenance, asset tracking, scheduling, reporting and statistics, document management, and a self-service portal. Getting Started and Support ### What training and onboarding options does inHANCE offer? inHANCE provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide visual walkthroughs for product features and setup steps. Getting Started and Support ### What customer support options does inHANCE offer? inHANCE provides email/help desk, FAQ/forum, knowledge base, and phone support. Support is described through these channels only, with no reviewer feedback available to assess response times or helpfulness. Users looking for assistance can rely on written resources and direct phone contact for guidance. ## Features AI summary Based on 1,665 Utility Management Systems reviews Capterra reviewers highlight these features as the top priorities when evaluating CMMS software: - **Task Scheduling** (**43%** of reviewers rated this feature as critical) - **Preventive Maintenance** (**58%**) - **Maintenance Scheduling** (**50%**) inHANCE supports **Task Scheduling** and **Preventive Maintenance**, giving maintenance teams a way to plan recurring work and reduce equipment downtime through proactive service. However, it does not include **Maintenance Scheduling**. Instead, it offers **Work Order Management** (**53%**), another feature buyers rate highly, which helps businesses organize repair requests, track job progress, and manage daily maintenance activity more efficiently, allowing teams to keep operations running with better visibility and control. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Billing & Invoicing Create, manage, and send invoices or bills to customers inHANCE 39 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Printing Services Integration: Outsource printing services to a third party - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) ### Starting price Free trial not available Value for money 1.0 (1) 1.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 3.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent James H. General Manager Utilities ### "Why I switched" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 28, 2020 Customer service and tech support was the worst. You always felt as if they HAD to help you out yet AGAIN. Pros Not much. It really wasn't as customizable as others in the same category for a small water district. Cons The absolute worst database management. I am from the old school of "garbage in, garbage out". Not with this software. Once you input your data it was theirs. If you wanted to run a non-standard report or play "what if". Call Tech Support, pay a fee and we will get back to you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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