# Exceed.ai Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Exceed.ai Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/176408/Exceed-ai/pricing --- # Exceed.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Exceed.ai ## What is Exceed.ai? Exceed helps marketing & sales teams to drive more pipeline from email & website visitors. Our AI Assistant works 24/7 alongside humans to ensure every lead is followed-up with, nurtured, and qualified using two-way email conversations. When a lead is qualified & ready to talk to a human, Exceed will book a meeting directly on your rep¿s calendar. Exceed automatically updates your CRM with the latest status when leads are qualified, change jobs, wrong person, or ask to talk later ## What is Exceed.ai used for? [Lead Nurturing](https://www.capterra.com/lead-nurturing-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1950 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Exceed.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.genesys.com/genesys-cloud&name=Exceed.ai) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Exceed.ai 4.8 (13) VS. [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $1950 Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.0 (198) Value For Money 4.8 (13) Value For Money 4.2 (146) Customer Service 5.0 (13) Customer Service 4.0 (151) ## Exceed.ai alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Drift](https://www.capterra.com/p/227417/Drift/) [4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227417/Drift/) Highest Rated [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,044)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Appointment Scheduling Schedule appointments via a calendar Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Exceed.ai 60 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Predefined actions automatically performed on the occurance of specific events Caters to sales teams Helps understand a user's intentions/actions Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Manage contacts across multiple mailing lists Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Automate workflows and trigger campaigns based on customer actions Manage the process of planning and scheduling meetings, including agenda creation Optimize content to ensure it is easily accessible for mobile users Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Streamlining repetitive tasks and activities through automated and predefined workflows Send and receive messages in real-time via an online communication channel Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Plan availability and assign specific time slots for tasks and resources Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Add or remove subscribers from mailing lists Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Program systems that assist users with their daily administrative responsibilities Get Advice We can help you find the software with the features you need. Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.8 (13) Basic $1,950 Per Month Value for money 4.8 (13) 4.8 Based on 13 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RB Ruth B. Marketing Manager Telecommunications ### "Good Value AI Sales Assistant" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 14, 2020 Exceed has enabled us to book more meetings than we would have otherwise, as contacts often respond to the fourth or fifth message. A human BDM would not have been so persistent. Even if a contact hasn't wanted to book a meeting, they now often give us feedback on why they are not interested, which is very valuable. Pros With Exceed, you can create an unlimited number of sequences, covering a whole range of use cases, making it good value for money. The support provided during the on-boarding process was also excellent. Cons Sometimes the product seems a little unpolished. Alternatives considered [Conversica](https://www.capterra.com/p/156614/AI-Automated-Sales-Assistant/) Reasons for choosing Exceed.ai Conversica is a lot more expensive than Exceed and and is priced by the number of sequences/use cases that you want to create, whereas with Exceed, the price is fixed, regardless of how many sequences you use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jason B. Sales Coordinator/Senior Account Manager Financial Services ### "Easy to Use & So Worth It!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2019 It has given us the ability to reach thousands of prospects across the U.S. without having to hit the phones all day. We have closed many accounts, including several large ones! I am looking forward to seeing what else they roll out in 2020!! Pros Hadas and the rest of the team are always so quick to respond to any question or need we may have! They always keep us updated on changes or improvements made in the software. What I love most is Exceed is so EASY to use. Cons The CSVs are time consuming prior to uploading into the software, but it is unavoidable on our end and essentially has nothing to do with Exceed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Manager Transportation/Trucking/Railroad ### "The Most Powerful Software Currently Available, Great Customer Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2019 Pros Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us. Cons The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system. The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Harold T. COO Construction ### "Excellent customer service, continual improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2019 We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps. Pros I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself. Cons There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice. Code is on the large side and not fully optimized for fast delivery that slows down the page load time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ehtesham M. Technical Director Information Technology and Services ### "Feature filled and intuitive." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2019 Our experience with Exceed.ai has been a delight. Both the chat bot and the virtual assistant are feature rich and we are intrigued to see how well the AI responds to customers. We realized that we were missing a lot of opportunities before the chat bot was implemented. The customers are loving it and they feel engaged - and that's what matter to us (an any business) the most. Pros From the products similar to Exceed.ai in the market, what stands out the most is the support provided. Apart from speed and accuracy in their response, the Exceed.ai team ensure that we are meeting our goals. They have also made customization to help us meet our needs, making them the most flexible provider in the market I know of. Cons I have not been able to identity any issues yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 9, 2019 Thank you for your endorsement. We are happy to serve you! Mark G. Business Development Representative Computer Software ### "Great platform and great company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2018 The experience with Exceed was very good in that it opened me up to being able to A|B test my approach without needing to invest a tonne of time and energy. Really helped me understand the value prop which was most effective for our key buyer-persona. Pros How easy it made for me to re-target leads in my pipeline which had fallen off or I couldn't get in contact with initially. By scheduling emails every couple of days it meant I didn't have to worry about ensuring I was following up the right amount of time and days inbetween. Cons Initially, it was quite difficult to wrap my head around as it was different from the service I had before but once I got used to it, it was extremely easy to figure out and scale. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Founder & CEO Marketing and Advertising ### "The best AI lead qualification and nurturing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2018 Pros Saves a huge amount of work by automatically nurturing and qualifying leads using AI. Great customer success team! Cons Nothing that comes to mind. Happy with the product overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RZ Refael Z. CEO and Co-Founder Human Resources ### "Great value for your money!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 13, 2018 I really liked the product. Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed. Pros 50% of our leads are never followed up with . Exceed allowed us to make sure all our untouched leads are nurtured and followed up with out adding any head count. To return our investment we had to close 1 deal every two month. We got 5-6 qualified leads every month and closed on average two. All this without adding head count Cons While it takes only a few days to implement, we had to think through our sales playbook and configure Exceed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ken D. CTO Computer Software ### "Wow, this things actually works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2018 Love the team at Exceed.ai. We had a few hick-ups when we started. The team was on it right away and took care of everything: Bug fixes and setup! Pros As advised this things works and helped us find new customers with in the first month. We probably got our money back after two month. It saved us the need to hire an additional SDR and increased our conversion rate. Our SDR loves it! Cons Automation requires planning and some setup. It took a . little longer than we thought to set it up. But as I said above, it was worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Oded Y. B2B Strategy and Sales Marketing and Advertising ### "A client of Exceed.ai" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2018 I used the system for a client and will recommend using it for other B2B clientele i have. Pros I like the fact qualification got much easier. Also defining the right time for the client got of my back. this automation tool is very helpful to touch with multiple leads in a very smart way that saves time and money. Cons Need to know what to right to your clients. so it means letting marketing adjust the system or rely on the team all the time (they are great too). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176408/Exceed-ai/reviews/) Popular comparisons [Drift vs Exceed.ai](https://www.capterra.com/compare/176408-227417/Exceed-ai-vs-Drift)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)