Who Uses This Software?

Whether you need to manage 1 property or 1000, PayProp automates your portfolio, transactions and communications, so you can focus on growing your business.


Average Ratings

3 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Humanstate
  • humanstate.com
  • Founded 2004
  • United Kingdom

About PayProp

PayProp was launched in 2004 and has grown into a leading processor of rental payments and back office automation for the property management industry. Our platform sets the standard for speed and accuracy of transaction processing, posting, reconciliation and pay-outs, offering our clients complete transactional control and regulatory compliance. PayProp is part of the Humanstate Group, an international private technology services group with subsidiaries in the UK, Canada and South Africa.


PayProp Features

  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management

PayProp Reviews Recently Reviewed!


Looked good but the reality has not matched our expectations

Feb 15, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: When demonstrated, it seemed to be pretty straightforward in use and although not specifically designed for our proposed block management usage, we were assured of the flexibility to make it fit.

Cons: The variations to block management usage have been very, very difficult for us to adopt. Senior payprop staff have attended our premises and promised a better performance, but in reality, little has actually been delivered. Even professional accountants preparing our clients annual block accounts have failed to understand the complexity of the statements provided!

National Westminster seem slow (by slow I mean, for example, that we still await a paying in book a mere five months, yes FIVE MONTHS, after it was requested).

I have rung customer services today and the promised call back has not materialsied. It is now 3.04 p.m. and customer services phone extension is not answering and you are directed to answerphone!

The customer unique reference has been a problem too and the Nat West have recorded these incorrectly at branch level for cheque payments - as a consequence we have a large number of unreconciled credits.

Overall: For us, the overall realisation of their (payprops) promise has failed to materialise. I genuinely hope you have a better experience than we have had - In all honesty, we regret having signed up with them.

Vendor Response

by Humanstate on March 05, 2019

Hi Simon,

Thank you for your feedback. We're sorry that your expectations have not been met. It is never the kind of experience we want our customers to have on our platform, and we are investigating your complaints to the full.

As you say, PayProp wasn't specifically designed for block management usage. However, given its flexibility, we worked hard with you to accommodate your acute need of a client money solution as explained to us. It is regrettable that things didn't pan out as expected.

A senior member of our team will reach out to you soon to address any remaining issues as swiftly and seamlessly as possible.

Thank you,

The PayProp Team

PayProp

Sep 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Straight forward linkage to all properties and payments. 100% accurate with no anomalies.

Cons: Time to set up can be tedious, but worth it once populated and updated

Overall: Payprop delivers an immediate view of who has paid and anyone who hasn't instantly. No more checking Bank statements against properties.

This also provides automatic Landlord statements so these before took hours and hours to produce thus reducing and freeing up time to spend serving our customers and Landlords

Vendor Response

by Humanstate on March 05, 2019

Dear Paul

Thanks so much for your recommendation! You've touched on many of the points that we believe make PayProp a great companion to lettings businesses. We look forward to working with you for many years to come and to keep helping your business thrive.

Regards,
The PayProp Team

If you are serious about property management.. you need PayProp!

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Automates your entire payment and reconciliation process, saving you time and money and all but eliminating human error. Invoices, remittance and payment statements, extensive reporting and accounting facilities.. takes care of all accounting and payment service, so that you can focus your efforts on customer service and growth! Customer support is superb.

Cons: What's not to like?! Add document sharing and a few tweaks to reminders and, PayProp will be by far and away the most cost effective tool on the market.

Overall: Very smooth process and customer support is top notch.

Vendor Response

by Humanstate on March 05, 2019

Dear Nathan,

Thanks for writing and sharing such an amazing review. We're thrilled that you've been enjoying your experience with PayProp. Customer experience and satisfaction are a big priority for us, and this just reaffirms the hard work we're putting into creating a seamless customer experience every day.

Regards,
The PayProp Team