# Mail Designer 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mail Designer 365 the right Graphic Design solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176474/Mail-Designer-365/reviews --- Mail Designer 365 3.1 (8) [View alternatives](https://www.capterra.com/p/176474/Mail-Designer-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of Mail Designer 365 Ease of use 3.0 Customer Service 2.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg A. Founder & Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "Definite learning curve, but powerful, excellent software" December 30, 2018 4.0 Pros The ability to generate html code that we can paste into other platforms such as Mail Chimp and Constant Contact has been a HUGE time saver for us, and that alone is worth the cost of admission. The features are awesome, and the ability to create highly styled emails and also to save layout elements for future use makes Mail Designer 365 a valuable tool in our arsenal Cons The learning curve was a little steep and there wasn't much help initially... we just had to sort of figure it out, but it wasn't too tricky and we were able to get up and running relatively quickly. We're web developers though.. the average user may find the learning curve a little more intimidating. Review Source MP Miquel P. diseño Design Used the software for: 2+ years ### "UNA BUENA APLICACIÓN" November 14, 2020 4.0 Más de dos años trabajando en esta aplicación y estoy muy cómodo con ella Pros Facilidad de uso y su integración con mailchimp o otras aplicaciones Cons No esta en español y encuentro a faltar más tutoriales Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mail Designer 365 Caracteristicas de la aplicación Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Agilidad de trabajo Review Source MC Maria C. Business owner Food & Beverages Used the software for: 2+ years ### "No technical support at all" April 15, 2020 2.0 Within a year the company switched to monthly payment for the license, like Adobe. It is a nightmare, the price is 10 times more expensive, the options with Mac Mail are not present anymore, they say Mac Mail does not support this type of solutions, so we are busted and they did not inform the setbacks, until you go crazy trying to make the system work then you go crazy. Some new features are better, however, now you are forced to use Chimp mail to send your newsletters, even if you do not want to. I have been trying to contact the costumer service for about 3 months, and once I got a generic email, and then total silence. The tutorials and available information is insufficient. And if you try to find out the company's telephone number it is totally non existent. the only chance to find information would be visiting them in Germany. It is frustrating because I saw lots of potential with this tool, I was happy with the first version, and now I feel trapped and cheated. They also have a very bizarre payment system, and it is impossible for you to access to your account. So you have no idea what your id number is, and it is totally impossible to get support or write them an email, because you lack of the basic information about your account. It is extremely frustrating. Pros I loved the software at first. In prior versions, I was able to create newsletters and send them to my clients directly from my Mac Mail. It look pretty good, although the biggest problem was the font. The price was excellent, because it was a one time payment. This tool was also so versatile, so happy with the idea of it. Cons No costumer service available. No access to your own account information. The platform for support only provides information about how to pay. It has a lot of problems with using fonts, even the fonts they themselves have issued in their example newsletters. It is problematic to use the spaces for images because they present some invisible zones that make half of your images invisible in the display, and there is nobody to ask for support. I have been trying to contact them for about 3 months. It does not work with Mac Mail anymore. Cannot feed more than one or two email addresses at the time. So you have to send emails one by one to your customers. You are forced to use Chimp mail, there is no alternative. Review Source MC Monico C. Owner / President Photography Used the software for: 2+ years ### "Needs updates" March 10, 2021 4.0 They have always responded in a timely manner. Pros I liked the modern templates that simplified workflow. Moving gifs that made your email stand out. Sending out to Mailchimp is a plus. Cons I was an early adopter to the software and had it before it was a subscription model and after the change took place, my software had less options. Now templates are paid options. I like that you can adjust emails for various formats - phone, tablet, etc, but it is a lot of work making sure they all read correctly. Review Source eB elson B. inventory manager Retail Used the software for: Less than 6 months ### "Prompt" November 27, 2019 5.0 My overall experience is five stars out of five ,I agree and accept all this software because is easy and not expensive . Pros I am very happy with this software , it was worth trying it, I accomplished easy task in faster time. My coworkers were asking me about it and I suggested them because is very related with the office works and designing in a better option the way they want. Cons I liked all the features and it was attractive and agreeable to use. I had fun to play with so many options. Review Source PS Patience S. Owner Entertainment Used the software for: 1-2 years ### "Mail Designer... Definitely do not reccomend it" April 11, 2022 1.0 I was hesitant to get mail designer 365 when they went to an annual plan, especially with all of the disappointing bugs. Even more upset when it was renewed without my knowledge since I don't use it often I got a surprise on my bill. They refused to reverse the charge. If I could give them less than 1 star I would. Terrible product and customer service. Don't waste your money. Pros I like the idea of the software but it misses the mark in stability and functionality. Cons The software crashes constantly. Also when using links in a newsletter it often fails to save your link updates creating a hassle. Who wants to resend emails because of glitches. In order to not break your formating in transit, you have to select an option that will hyphenate words in weird places. In addition to that, the product is grossly overpriced. It's continued to hike in price each year and now requires an annual subscription that they auto-enroll you in. They don't even send a courtesy notice that they are going to bill you like most companies so you will get a surprise in your account. When contacting customer service they are unhelpful and uncaring. Prepare to pay for an overpriced product that will only meet your needs some of the time. Also it turns out the tool is blacklisted so your newsletters will often go to spam. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I thought mail designer would allow me to have more flexibility in my contact lists. Turns out the tool is blacklisted so your newsletters will often go to spam. Review Source VR Verified Reviewer Creative Director/Director Used the software for: 2+ years ### "Mail designer 365 used to be a great simple way to easily build professional looking email" June 25, 2018 3.0 Pros The software offers almost an infinite number of layouts and themes for really good looking emails. If you already have any experience of DTP you will easily be able to pick it up and run with this app. One excellent feature is the excellent support for mobile views as standard so you can quickly set up either liquid layout or specific layouts for different screen sizes. Another notable mention must be for the large variety of preset layouts and access to unsplash built in. Cons So as I said it, "used to be a great simple way to easily build professional looking email" But... Since the software has become subscription based the build quality appears to have faltered with crashes and bugs when I was using it. Also at the subscription pricing it has become very (in my opinion) expensive and it is dubious as to whether it is worth the money excluding the bugs in software. Review Source TL Timothy L. webmaster Arts and Crafts Used the software for: 2+ years ### "Overblown and expensive - abandons early users" December 10, 2019 2.0 Very disappointed that they have "upgraded" way beyond my needs and budget Pros Very simple to build customisable and reusable email designs No need to link to distribution software so ideal for very small organisations Stand alone application that does not require an internet link like most cheap or free alternatives Cons First they switched from a single license to a 365 subscription but it was still only 50 euros a year Now they want you to sign up for a "business plan" that will cost 240 euros a year (once the 50% initial discount expires) In going after the high end corporate business they have abandoned small users with simple needs Review Source Similar Products Featured ## Related categories [Graphic Design](https://www.capterra.com/graphic-design-software/)