Who Uses This Software?

Our customers range from two-person startups to Fortune 10 corporations. In fact, 77% of the Fortune 100 uses Slack.


Average Ratings

7019 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.67/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Slack
  • www.slack.com
  • Founded 2013
  • United States

About Slack

Slack is where project management happens. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered.


Slack Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Slack Reviews Recently Reviewed!


One of the Best Tools for Communication!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I owned a company that had quite a few people working for us that were overseas and communication was key. We started using slack and it greatly improved productivity, communication, and clarity. It was very simple to learn and use for everyone in the company. It is essentially a productivity social network for a business.
You can pin important announcements and topics to the top for everyone to see. Anybody can tag anybody or a group of people in the discussion. When you tag someone you know they will receive the message because they will get a notification they have been tagged. We set up multiple channels for all of the departments such as marketing, development, management etc. Having multiple channels is convenient for everyone so that they only see relevant information.
You can archive all of the channels or particular channels for your internal records. The search feature is nice if you ever need to go back to see what was said previous. Slack integrates to almost any other software as well. We had ours integrated to Dropbox and Trello. If you use any other mainstream software then there is a high likeliness that slack integrates with it.
The app for Slack works with IOS or Android. The app works flawlessly when we used it and it was very useful. I used the app almost more than I did the desktop client. Whenever someone tags you or pins something then you will get a notification on the app. You can also change app notification settings.

Cons: The only drawback I have found with Slack is the video chat feature. It may have improved since I last used this feature but it seems to have some bugs. It would drop calls or the quality would be poor. We ended up having to use Zoom or Google hangout for the video chat. However, it is convenient within the video chat you can screen share.

Capterra-loader

A great tool to collaborate with far away international experts in a comfortable and powerful way

Jul 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is really elegant and powerful. I particularly appreciate the 3 pane display that allows me to see which channel have updates so I can easily switch and the right pane to see content of a thread or search results without loosing my context.

I also really appreciate the possibility to add our own set of icons. In our case its particularly useful since our group discuss about methods that have their own icons.

The direct message module is very useful and clearly identified as separate elements so there are no risks to mix it with other conversations.

Sharing documents is quite easy and the preview helps a lot when you are searching for a specific document previously uploaded.

The search functionality works well and search results are clearly displayed.

Last but not least, the windows application is very useful and I appreciate to have a separate application instead of a browser tab dedicate to it.

Cons: Switching from a workspace to another one is always confusing for me. Never sure about how to use it correctly without loosing an update.

Seems to be a recent change, but search results are now displayed in a popup window, then you select one result and you are redirected to the thread and loose the list of results. It's quite disturbing for me and I still have to learn how to use it in a comfortable manner.

I'm also puzzled by the 'All thread' view where I'm always lost. You can scroll up and down and you never know exactly where you are. Maybe it's useful for other people but for me the best views are the Channels.

Overall: Thanks to this software, I keep connection with a network of international experts from everywhere on a passionate subject that we continue to build together, including rich conversations , sharing documents and setup workshops all around the world.

Capterra-loader

Good communications tool for large businesses

Jul 18, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a good piece of software if you have multiple teams that need to communicate in real time. In our company, we have teams across different buildings communicate casually in the back-ground whilst work is on-going.

This is very handy if you have questions or tasks that need following up, as you are able to send notifications that are more visible than an email but not as intrusive as a face to face request.

This tool is particularly good for IT teams or employees who need to exchange files with real-time conversation, especially as 3rd parties can join channels as well. The ability to make private channels and have private conversations also allow for a degree of privacy where needed.

With there being both desktop and mobile versions of the app it is easy to take work on the go, great for if you remote work or are allowed agile working.

Lastly, there are some cool customisation features that allow a casual feel to the place, which is a must in any modern working environment.

Cons: The desktop/mobile versions of the app work fine. However, if you're in a VDI work setup and have to use the browser version you will probably experience some lag. You're machine will need some decent RAM to be able to cope when the chats get large and multiple conversations are occurring at once. When I say decent RAM, I mean not an ageing office computer.

If you have the FREE version you can expect older conversations to disappear, so if history and file space is important to you you'll need a paid version.

Overall: Easier and more casual communication between teams. Ability to take more issues at once without having to move around the building too much. Overall, I believe it improves efficiency and eases mental loads.

Slack is the ultimate E-mail killer

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is a tool that allows you to ditch e-mail in your work environment, probably for good. Since we implemented an internal Slack office environment (after about 5 minutes of setting it up) - We've found that our E-mail amount has plummeted to almost zero.
Day to day chats, tasks, discussions, updates everything is now usually carried out of Slack now, we have every employee using the Slack App (as well as the windows Desktop APP) and they both work brilliantly, allowing our staff to keep up to date when out of the office on the road.
Every time we've challenged Slack to fit into another area of our company structure, it's passed with flying colours, we've implemented a few simple bot's that track peoples work, (again not too difficult to set up if you're a programmer) - I cannot recommend it any higher, if your organisation isn't using Slack then you're definitely not as efficient as you could be.

We've since joined a few 'group' industry slacks which keep is contact with tens of thousands of people within our sector, we can ask for knowledge, advice, or simply post job adverts all through a simple chat program. It's definitely opened doors that we wouldn't have even known about before, as well as helped us get in touch with friends, old colleagues, and new potential hires. All by joining a relevant industry based Slack channel.

It has deep integration with most other software out there, (Trello, Google Docs, Calendars, etc) - It's amazing and highly recommended.

Cons: There really isn't much we don't like about Slack, it can become a bit of a distraction at times if you don't manage the alerts and notifications properly.

I guess on a personal level, it also makes it harder to disconnect from work when out of office hours as there's always a form of communication available. None of these criticisms really fall on Slack however, and more on our work culture and rules.

Overall: It's almost completely replaced Email within our business, it's amazing and handled nearly everything we have thrown at it so far. It helps us connect with multi-site colleagues and with our publishers.

Capterra-loader

If you are still using email to communicate at work, I feel bad for you.

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has totally innovated the way our team communicates and our productivity would not be the same without it.

Slack allows you to efficiently communicate with your team in a fun and enjoyable way. Unlike email, messages and files are easily searchable in one search box and slack also collects all of the attachments in your workspace together so they can be easily found.

Slack threads make it easy to organize discussions around certain topics and if the topic is important you can create a channel from the thread itself. You can also make these channels private if not everyone in the workspace should see the conversation.

Slack has incorporated really useful apps. I have taken advantage of the app to send polls to my team, and creating asana tasks right from a message. I also get a message from slack every day listing the events I have on my calendar for the day, and set up a way for students workers to clock-in right from slack. Recently slack has also integrated with Qualtrics, and you can have Qualtrics send slack message triggers which is awesome!

The slack app for ios is great. You can quickly answer co-workers on the go, and you can set your notifications to go on do not disturb during a certain time period each day if you do not want to receive push notifications out of work hours.

Cons: There really aren't many cons to slack although the app on the phone can be a bit buggy at times, but no real complaints and they seem to address any issues with a timely update.

Although slack has a multitude of apps, I do wish there were some apps they had. For instance, I would like the ability to create a google calendar event from a message or send a google calendar invite through slack. Although, they seem to be constantly innovating the platform, so hopefully this will be possible in the future.

The best tool for communication out there!

Jun 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, Slack is definitely a tool you can vouch for!

Pros: After having worked in the IT sector for 3+ years now, I can safely say that Slack is one of the best channels for internal communication - primarily because the design is extremely balanced; it is not archaic nor is it designed to look too casual a chat platform. I will quickly walk you through the pros of the product based on my experience as well as the useful features of it. 1. With slack, you are assured of a good UI. I have used similar platforms for internal messaging like spark but there were quite dated in terms of how they looked and worked. Majority of times, the file always showed transfer error. Slack ensures sureshot file transfer 2. In addition to the point above, there is a very useful feature of "All Files" that helps you view all the files you have received so far. Great for record purposes, to double-check and re-download easily in case you have lost the file 3. You can set reminders to yourself - Absolutely amazing especially for those tiny tasks in between that I gotta finish but generally tend to forget because of daily duties 4. Customised channels - I can create multiple different channels for different categories of communication. Much like how we create "groups" in WhatsApp - That is how it works. It is especially good when you want to disseminate important information to a particular set of people 5. Apart from reminders - You have your personal chat page which works like a "diary" for me. So I can put my daily tasks, save links or even "test run" certain messages. It is a pretty useful feature! P.S. Not exactly a benefit but apart from a fun UI, it always opens up with a fun quote which is just nice to read overall!

Cons: 1. The application is too slow at times, to the extent that all other files hang. Tip: Once you have your workplace's account on Slack, just use the web version - It is not slow as the app is 2. The bottle-cap on the number of messages - I would like to use a communication tool safe in the knowledge that I can use it whenever I want to with no limits whatsoever. The upper limit of the number of messages that you can send deters me from sending quick messages to myself/others

Great messaging platform with a ton of great plugins

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My team uses Slack at work and I basically live in that app. It manages to solve a bunch of needs at once, from instant messaging, to video chat, to a team wiki, and much more. The open and closed channels (for public and private conversations) are a great way to cut down on emails. The ability to customize your notifications means you can control how often you want to be bugged about what is happening in each conversation, and the alert forwarding means you don't have every device you own ringing with every single message you get. The file sharing and rich search means that just about any in-progress document that is being collaborated upon can live in Slack. We love the Post feature that allows you to create Markup-friendly documents directly in Slack that can be referenced easily. We use them as a sort of knowledge management tool for new users to get caught up or existing users to reference important information. And perhaps my favorite feature is the vibrant development community that has created what feels like hundreds of different plugins and apps. Some of these connect with popular web tools like Google Drive (connecting it will alert you directly in Slack when a document you own has been edited or commented on), or apps designed specifically for Slack. These include everything from chat bots to polls, to much more.

Cons: While it's great that there is a version of Slack for just about every conceivable platform, like Windows, Mac, iOS, Android, etc., as well as a web version, the desktop apps are basically just web containers and don't feel as snappy at times as they could. And while most of my team is tech savvy, some of the tools are not particularly user-friendly for those who aren't comfortable with the things like slash-commands.

I've used Slack in my current company and at my last company and absolutely love it.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Slack because it's so ridiculously easy to use. It makes communicating with colleagues easy, *FAST* and fun. I work in tech and worked at an advertising agency previously and have used Slack at both companies.

The amount of times I'm asked to send a file or shoot someone info in a day is limitless and Slack prevents me from having to start dozens of email threads with formal messages like "Hi [NAME], Please find attached the [X] files you requested. Let me know if you need anything else!". Messages like that are no longer necessary with Slack, because I simply drag and drop the files to Slack direct message and BAM the task is off my plate.

Slack is also amazing for group communication. Since Slack messages send so quickly there's much less repetition than there is on email. It keeps things efficient and keeps us moving forward faster especially for tasks / topics that are urgent. If I email 15 people, odds are more than 1 person will respond and they may even respond at the same time as one another. Before I know it, I'll have a long email thread with jumbled messages because servers are slower and people aren't refreshing their emails to see if they've received a new email before sending theirs. Slack prevents this repetition and confusion by all group members being able to see a live thread that auto-populates.

Lastly, Slack is fun. You can send GIFs to your colleagues that are topical to the conversation or just totally random. Makes work better.

Cons: The only aspect I'd say I dislike is I feel like I'm not utilizing all of Slack's features, because I don't know what else to leverage beyond what I already do. Perhaps introducing tutorials or recommendations would be helpful so users know they're using Slack to its absolute highest potential. Other than that, in my 2+ years using the program I haven't experienced any issues.

Overall: Efficiency in time, clarity in communication, speediness in communication, entertainment in communication.

Capterra-loader

We are SLACKERS

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company I work for used to use a group chat in a social media platform to try to communicate with our employees - we're small, and the number of employees wasn't too large for this, but we had quite a few different group chats, and they all bled into our personal lives. When I found #Slack, I immediately knew this was the answer to the ever-leeching work-life balance conundrum caused by having everyone at work affiliated in my social media account. Within a few weeks, we had our core chat channels set up in #Slack, and we even installed busybot and a couple other add-ins. We were customizing it and using it company-wide in no time at all. It's been a life saver. The channels keep different streams of communication open, and the best part is that it's FREE - as long as we don't want to search back through past 10,000 messages in our archive, that is. But the best part of THAT is that it's there to upgrade when we want to.
I actually have two jobs, and both of the companies I work for use #Slack - it's just that much better than the other options out there. We integrate our Google Calendars with it, and they show up in the channels we've chosen to filter them into so that employees can see the schedule for the next day.

Cons: The only thing that I feel is missing is the ability to copy an image and paste it directly into #Slack from the desktop. You have to download the file and then upload it, which is not a major problem, but most applications have this ability now, so I constantly try to do it, and then it doesn't work.

Overall: It helped my company reduce the spillage of work into everyone's personal social media. It's also a really great way to communicate with coworkers and get things done. We've almost eliminated internal emails!

Capterra-loader

Slack is an exceptional communications tool for teams of all sizes. I highly recommend it.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack was built with a very powerful software architecture in mind, yet so many individuals can use it because of its friendly user-interface. The design is very fun, playful and gives you the powerful functionality that you never thought existed. For how many use cases there are in Slack, they make the user experience very streamlined and easy to pick up. In addition, you can sync a lot of the other programs that you use with their integration features.

My favorite is the ability to keep up with internal conversations based on the topic. I personally dislike being in group chats where the conversation isn't relevant to me. It can be of annoyance receiving notifications that don't pertain to your role and you have to check and delete at a later time. With Slack, their channels can be very specific and allow you to pick and choose which ones you want to join.

Cons: The biggest takeaway is if it's not used right within an organization, it can be a productivity killer. Slack connects to both your mobile device and your laptop so if you do not manage you notifications right, it can be virtually impossible to escape the conversations that are going on. Saying this, our team implements certain hours of the day where ALL phone and laptop notifications are off. Slack makes it possible to do this by changing your modes of availability and/or snoozing the notifcations for certain periods of time. As long as you limit the amount of channels to the ones that require you rattention and don't spend your whole day falling in the trap of checking your notifications all the time, it can be an awesome tool for communication.

Team messaging done right

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When working in teams of many sizes, Slack makes chat fun, efficient and non-obstrusive.

Slack is modelled on IRC, with users joining a "workspace" comprised of any number of themed channels. Users can set their notification preferences for each channel, which makes it possible to control the volume of notifications.
While some channels are meant to be used by everyone (#general, #random), it's very easy to create new channels for specific projects or discussions. I love the fact that all workspaces allow by default a "random" channel, encouraging non-work related discussion.

The flexibility afforded by this organization makes Slack a great fit for any kind of project sizes, but also other communities.

Finally, Slack supports powerful formatting (bold, italics, code snippets, quotes all using the intuitive Markdown syntax). Emoji and GIF support makes it even more fun. Emoji reactions are an expressive and fun way to respond to messages quickly, avoiding time wasted on picking phrasing (and spamming others with basic responses).

Cons: In settings where the free plan is not sufficient (e.g. large number of users), the "pro" options feel quite expensive.

While clients are extremely well designed on all platforms, handling multiple Slack Workspaces is still a bit of a hassle. Notifications arrive for all workspaces, but one needs to explicitly switch between workspaces to see messages. A unified view of all new messages across workspaces would be amazing.

The lack of a single account means that any preference set into one client (e.g. on desktop) will generally not carry over to another (e.g. mobile).

In terms of administration, I wish that we could set the default notification settings per channel, instead of requiring each user to go and tweak them manually.

Capterra-loader

It would be near impossible to unseat Slack as the king of communication software

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack simply has everything I've ever wanted it to have. Everyone knows about it, everyone knows how to use it, and nobody ever has an issue. I am part of a handful of communities there where I enjoy collaborating with people across the world, but I also use it internally for work. I have used it at my past 3 companies, and I just honestly don't know how a company would operate without it these days.

There are so many integrations, so many ways to share and collaborate, and it's accessible everywhere making it very reliable.

We just starting testing out Hangouts Chat, which has the only advantage of being more integrated into Google, but I don't know how it could possibly unseat Slack. There just isn't a real problem with Slack in anything that you do, so while Google may make a comparable piece of software, I doubt they can battle the network effect that Slack already has.

Cons: The thing I like least about this software is probably the culture it creates in that every is available everywhere all the time. While Slack addresses this with the ability to Snooze notifications, chat communications just makes you feel like you can have access to anyone and their work/information whenever you need it (and let's be honest, you always need it now).

It's better for communications, but as always with something like this it's a double edged sword. The more connected you are, the more you are chained to work at all times. Of course it's the choice of the user to avoid that, but if it evolves culturally within a business because it's just so easy, then it's hard to avoid.

Overall: It helps me communicate with colleagues across the world and lets me be more flexible geographically.

Slack is always on their game.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Uptime: There have been so few service interruptions in the last year. I can only remember one service interruption that has affected us where general functionality was unavailable for about 45 mins. Obviously 100% uptime is preferable with any software, but I'll accept 99.999%.

Fun: Slack feels fun to use and I'm not ashamed to say that otherwise boring conversations are elevated in their level of fun because of Slack use. Slack, for me, really evokes some of the early days of IRC, YIM/AIM use with the plethora of available emojis, shorthand, gifs, and so forth.

Flexibility: Need a new channel to discuss the latest project? It takes 20 seconds to create. Need to integrate with X service to fill Y business need? No problem. Need to set up a bot to help keep track of Z issues or to spin up a new QA database series? It can do that.

Navigation: Navigation takes about a week to learn, but becomes such a seamless part of your experience with Slack, especially with keyboard shortcuts. Channel hopping is easy, DM hopping is easy, thread creation is easy.

Cons: Cry Wolf Effect: The larger your organization, or the chattier your employees/co-workers, the less productive slack can become. Sometimes you really need to be in a channel because of its important messages, but if your teammates are blowing it up with cat gifs it becomes white noise. This sets up the "Cry Wolf Effect" whereby posting abuse means you are never sure if the channels that are important ever have anything important going on in them. So, unless you constantly check them it becomes fatiguing really quickly. Yes, one simple solution is to set up a dumpster channel for the white noise, but its really easy for that to leak into important business channels unless everyone agrees to a standardized code of posting behavior and rules.

It's just the best out there

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Slack for quite a while now. Using it with a team of 15 people. I also have used facebook workplace and Chatwork, just to see what else there is but always came back here. It's easy to use: I use Slack in Japan with Japanese coworkers, some of them don't speak English. Now Slack is available in Japanese, but for the last 3 years when it wasn't, UI was still simple enough and never a problem even though Slack was only in English. isn't this a compliment? haha With 3 years I did experience some bugs (partly my fault cause my Phone was a bit outdated), but customer service was always there to help and they were super fast & updated the app to fix it. Free plan available. Everyone on our team is always online so it's very easy to chat: you could argue that this is the company culture or team's responsibility but if the UI is difficult noone goes online and everyone starts useing other ways to communicate (experienced this with Chatwork)

Cons: Sometimes app updating on Windows 10 was funny: inconsistent icon designs on the Tab Bar. But maybe that is Windows 10s fault but never had this happen with any other app If you are on the free plan, you need to store important conversations somewhere else because old messages disappear, but we just use Slack for communication + sharing, and Google Drive for storing important data. Important data should be stored better than just in a feed anyway. Problem Solved. I think people tend to think less what they write on Slack compared to email. So you sometimes end up spending more time talking about something on chat and wasting 2 people's time, whereas on email one person thinks until it's worth sharing, then sends the email, so less time consuming in total. but in the end, it's good to keep conversation running so maybe not too big of a contra.

Capterra-loader

Slack is the key to communication for our far-flung team.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're a nonprofit organization with employees on three different continents across five time zones, and Slack makes it feel like we're all in the room together. The problem with email and other instant messaging applications is that they're not very inclusive; if you leave someone off of an email chain by mistake, they're completely out of the loop. With Slack, on the other hand, you can post general updates that the whole team is immediately aware of. You also have a central archive of all your messages and documents and discussions, so your institutional memory doesn't walk away with various employees as they come and go from your organization. The channels allow us to make sure everyone on the admin team gets every admin update, everyone on the fundraising team gets every fundraising update, etc. We even add outside vendors and visitors to our project site to Slack as need be, because it's simply the best way to talk to any of us.

Cons: It's hard to think of downsides of Slack. I guess I wish it loaded faster when we're on a poor internet connection in a third world country, but that's only a problem occasionally. The only other thing I can think of is that messages can sometimes get lost in a stream of chatter, the way Facebook updates can get buried at the bottom of your newsfeed under less important posts. But I view that as a downside to any form of communication.

Overall: Our team's communication has benefitted immensely from this software. We're not only able to communicate with one another much faster (rather than waiting days for an answer to an email, you can get an instantaneous reply to your question in Slack), but we're also able to keep in touch with each other with a much higher level of detail. We're aware of more of the day to day occurrences in each of our spheres, and feel like we have a much better sense of what each program area is up to. This is true even for simple logistics. At our nonprofit project site in Nepal, we used to have simple communication issues with people not getting the message that dinner was moved an hour later or a trip to the river had been planned. Now, one simple Slack message lets everyone know.

A Revolutionary Workflow Tool

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are so many reasons that Slack is amazing. Here are a few:
1) Easy, Efficient Messaging - Prior to our switch to Slack, email inboxes would be filled with short replies to internal communications that would have been better handled with a quick conversation. The Instant Messaging feel of Slack has allowed us to virtually eliminate all internal emails, keeping our inboxes client-focused and uncluttered.
2) Clear project communication - As an agency, we have a ton of diverse projects. Slack channels allow us to address only the relevant team with the right information at the right time, making it simple to keep a continual history of project communication and an easy vehicle for getting to the right information fast.
3) Amazing Client Collaboration - We LOVE the ability to invite our clients into a single channel for project communication. It's mostly an advantage for clients who already use Slack on a daily basis, but it makes all the difference and helps them feel as though we're always online for them.

Cons: Despite how great Slack is, there are a couple of road bumps to the experience:
1) Channels can get overwhelming, especially if you have lots of clients and internal teams. It would be so nice to have a foldered-system or some other way of grouping channels in order to not have to scroll to find them.
2) The icons at the top of the channels can be misleading and unclear. It's too easy to accidentally add a single-channel user to your entire company's Slack space without realizing it, and that presents an unintended area for exposure and potential liabilities.

Overall: Slack literally revolutionized our workflow and internal communications process. The time and share of mind saved from separating internal from external communication is unreal, and the benefits come incredibly fast. Within a week of the shift, everyone from the executive team down experienced a collective sigh of relief, and looking back on old processes now, one might be excused for wondering how anyone could have used email as a form of internal communication.

Overall excellent product in every way, shape, and form!

Jul 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack is extremely easy to use, set up, and navigate. My company has been a user of Slack since their inception and I've seen lots of features that've been added in that time. They just seem to get it. They know what people want and are always striving to provide it.

You want calling? Boom... got it. You want gifs? Oh boy, do you get some gifs! You want to make your own custom emojis for those inside jokes or common sayings around work? You got it!

I could go on and on, but overall Slack is an amazing tool that's helped communication immensely in our company. We're very remote friendly, so having the ability to stay in communication with my colleagues around the world is key, and Slack makes that happen seamlessly. They also have many features that allow you to set your own work/life balance and stick to it with ease.

It's become such an intragal part of our company's communication that I couldn't imagine life without Slack.

Cons: If you get the free version of Slack, you get many of the features that the paid version gets, but one of the biggest drawbacks is you're very limited to how many historic messages you can see. If you belong to a group who's on the free plan, it can be tough since you're unable to see messages that you may have missed.

Another downside is that the search functionality is a little weak. It's not terrible, but it could be greatly improved as it's sometimes really tough to find what you're looking for.

Slack is simply awesome, we use it pretty extensively in our organization

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1) Code snippets for various code languages (Slack does this the best).
2) Reply to a particular message and start a new thread.
3) Posts.
4) Private / public channels .
5) Slack calling and screen sharing.
6) Web hooks / slack bots (We use this for monitoring our system and health checks.
7) Address individual users using the @ or @channel or @here.
8) Pinning certain uploaded files to a channel or conversation.
9) File uploads itself are pretty smart themselves.
10) Group conversations.
11) Seamless connectivity from your phone.
12) Well designed status module which allows you to set customizable status messages .
13) Ability to snooze notifications.
14) Ability to be notified about channels, whenever someone mentions you with an @, etc
15) If you have not used /gif in slack, you not really used slack.
16) Video rendering within conversations is pretty neat.
and the list goes on....

Cons: 1) Screen sharing module could be improved
2) Pencil / marker icon only available to viewers and not the presenter
3) When network connectivity is lost during screen sharing or calls, the reconnect feature doesn't seem to work really efficiently.

Overall: I use this software everyday and it helps me work very efficiently.
Its a one stop shop for keeping me in touch with my colleagues when we work from home, maintain group conversations, use channels (public or private), upload and share files, have important conversations, and monitor our systems via the use of slack bots.
I would highly recommend this product without a doubt.

Great Communication Tool

Jul 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Slack is easy to use and has great built in functions for notifications and add-ins for automated posts. It has been helpful to get multiple departments talking at times and keep each department informed while not in the same location. The ability to upload files makes it easy to share ideas.

Slack can take a while to set up if you want multiple channels but once started, it is easy to keep projects or topics going in the different channels. Using the channels are intuitive and easy. Members can be added or join on their own, if allowed.

You can invite a customer to specific channel where the whole team can see their vision or wants but keep the other chats behind the scenes.

It's a very versatile chat option that could replace e-mails. The amount of built in functions and then add-ins for automation make this great for any business.

Cons: My biggest complaint is that Slack is too available. We're expected to know what's going on with projects both at work and at home. Having it installed on phone and work computer, it's always there.

Sometimes the channels will not clear unread messages on mobile even after reading them.

Overall: This software has really helped communication at our company. It allows users to discuss ideas with personnel around the world. Our department is is physically located somewhere different from the rest of the company so Slack has helped us remain informed and connected with the rest of the company. Less formal than e-mails but more informative.

Great collaboration tool for teams. Very easy to set-up and use.

Jul 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Slack is an excellent unified communication tool that can really help streamline work processes for everyone from just two-person teams to even group collaborations between experts that are situated in different continents. Real-time communication and file-sharing allows our people to find faster resolutions and increases productivity so much that the need for exchanging emails back and forth or the possibility of ending up playing phone tag with someone has been reduced significantly because of this.
I appreciate the fact that you can install a separate application for this instead of needing to open it in a browser all the time. Aside from not having to look for that specific window you had it open in, it also allows any new messages to be more visible.
The user interface is very intuitive and easy to navigate. It doesn't take too long for anyone who's never used the app before to figure out their way around it. Searching for specific conversations and messages is also very convenient and accurate without sacrificing the context of the conversation.

Cons: As with any communication tool like Skype or Whatsapp, it can easily become a distraction especially when the notifications and alerts for groups/channels dedicated to office chit chat and socialization keep popping up now and again. So proper management of these groups is necessary at the onset to avoid this scenario.

Slack stands out clear winner here and It changes the way we communicate within our team

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: * The best feature about slack is its channel and the direct messages user experience, very friendly and kind of easy to play around even when start using initially.
* Integration of apps feature is really great, where once you link the respective apps everything will be present here all at one place. Making life simpler
* Slack "Search" should definitely be highlighted here.Filter options search is very specific like conversations only with certain user, only in a certain channel, or any of several other filters .
* Slack in-built Call and File sharing/Code snippet is something which is great and used mostly everyday and works like charm.
* "Slack" be it Web/Android/Mac/IOS or even Linux. They have their apps available making it more of a reason to use and not to think about any restriction. Can use anywhere and everywhere
* Switching workspace is another killer feature that Slack has, allowing user to switch without being logout from one.

Cons: * It's slower sync on its startup makes it bit disappointed here. It's because It fetches all the data at once on load, so more the data higher the time it takes.
* Mobile push notification shows only top two items even if I keep receiving messages It still shows top two at the push making you to open the app to read all.
* Mac app Icon notification always shows the red dot even after clearing unread notifications,That makes you to miss seeing when you actually have one.

Overall: Team collaboration become much easier and simpler because of its features.

Booming, new way of team communication with a few annoyances

Jan 26, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you're like me, you've probably heard all about Slack from different friends and businesses when it comes to how awesome it is with internal team communication. I'll admit that this is the reason why I first gave it a shot and while there are still a few bugs that I'll dive deeper into later, the platform is pretty cool and does a good job at helping you segment the different forms of communication you and your team has. Defining team communication channels is just one thing though. Slack integrates with a host of other business applications, making it more customizeable, helping your team be more efficient with their time and communication. Overall, it's not perfect but with help from their customer support and development team, it's getting there.

Pros: -Simple user interface similar to other, more established team communication applications like Skype. Also allows for more customization in channels and notifications. -Powerful and intuitive tools like search channels tool and file uploading and preview tool make it easy for you to find what you're looking for and see it easily without a full download. -Has a growing list of integrations with other business applications so that you can type a specific command into Slack and perform a task or action in the other, integrated area of your business. Makes it easy when you have items that you normally talk about in your team communications that then need to have some sort of follow-up or other process in another application. -Customer service is attentive. If you're having an issue or wish there was a specific feature, you can easily open a ticket with them and they will do their best to help you out or pass on your thoughts.

Cons: -Between the Mac app and the PC app, Slack differs greatly, with Macs seeing the cooler functionality and overall better stuff earlier than PC's. This is something that Slack seems to be working on but it's still an annoyance. An example of this would be the ways in which you can be notified of a conversation by the Windows app. You can only see if you have a pending conversation by looking at a tiny ball in the bottom of your windows icon set instead of seeing a giant ball on your larger windows icon pinned to your taskbar like you can with a Mac.

Capterra-loader

This particular software is very adaptative, and it actually helps you and your business

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Slack has many many integrations, i.e. Dropbox, Gif's for the keyboard, trello, twitter, giphy, jira, GitHub...

You can easily create threats on messages and conversations, and differenciated channels according to a specific subject

It is also really easy to install and use with a very intuitive gui.

It is also very important to mention the amount of integrations that Slack offers, becoming some sort of octopus of business communications, this is just another key of Slack's success between its competitors (like old reliable skype).

Inside a long conversation between your colleagues it is very likely to get documents and files lost inside, fortunately slack offers a very powerful search tool that you might find handy to solve those kind of issues.

There is also a nice and well made App for mobile devices you may download easily from the respective stores.

Cons: When you get in love with a software or platform, it's always awful to let it go... and for many, this will happen with Slack, since the "trial/free" version won't last forever, actually will last only for the "first" 10.000 messages, and when you have a nice and collaborative team you will find that this number runs short very quickly.

The full package comes in a painful per agent per month price, but it's still a great business communication platform!

Overall: This particular software is very adaptive, and it actually helps you and your business to have a way to transmit information and data between every colleague without headaches!

At the same time it's pretty important to maintain a closed environment inside your business communications to avoid distractions, and this is very strict in Slack.

So overall it's a very nice business communications platform

Slack is simply amazing tool for team collaboration and communication

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to set-up and use. Very clear and flexible setting options. Beautiful UI / UX, easy to use and install. Very helpful for sharing information in teams or organizations. Very convenient, that there are not only private conversations, but also public and private channels. We use Public channels for info sharing and announcements, private channels to collaborate within different business processes. I used to use Slack also in different IT Software Development teams - it is a must if you need good communication between your team members. Plus Slack has a lot of integration options, you can connect you Jira for example or other services to share the information. 100% Best communication tool for teams so far! It is totally free unless you need such things as infinite history of chats, file sharing etc. And it has a cross-device support - perfectly working on my PC, WEB and on mobile.

Cons: There is no relay any bad UI / UX thing in Slack. Technically it is perfect! Of-course we all want it all to be free completely :) But for free you get nice and working tool. You only start to pay when you want your history to be capt forever and you want to share files in Slack. But if you use Slack for Instant information sharing, as it is designed for, you don not need your history forever.

Overall: Perfect information sharing and team collaboration tool

Capterra-loader

Slack for teamwork

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: - Allows you to chat with persons.
- Allows you to create channels which helps to organize conversations for specific subjects.
- Allows you to start threads on a single message, that helps to not spam all the channel if you are talking
of a specific thing on the channel.
- Allows you to make calls, that helps because you don't need to open other app to do this.
- It has slackbot, it helps to organize things depending on the use you give it, also you can tell him to remind things to you or your team.
- It allows you to format the text on your message to help other people to understand what you mean in a easy way.
- The desktop app allows you to have multiple work spaces at hand.
- Allows you to integrate the app with others like bitbucket or teamcity, so you can see all the commits made on bitbucket, or the builds generated with teamcity.
- You can mention people so you know at least a notification will be sent to them.
- It has a mobile app so you can chat from your phone

Cons: - Sometimes to change between work spaces it is a little bit slow.

Overall: I normally use slack in my work, I'm a software developer and my team and I work remotely, so slack is a great tool to keep a fluent communication between the team members, also it helps to keep track of the development when you integrate it with another apps like team city or bitbucket. So in general the use of this app helps to improve the team work.

A Project Manager's best friend!

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: For large organizations, I think this is a must. Not only for communications, but also to increase employee engagement and culture building.

Ther are many integrations as well, like Salesforce (for our support monitoring) and Google Drive (for team space for our files) and Envoy (visitor management) among others.

You can use Slack via web browser or via a native app. I use Mac and the native app works flawlessly.

Overall: Slack simplifies our project and office communication into one shared workspace. Extremely useful for teamwork and digital collaboration. Members that are new to the team / group are put up-to-speed with historical conversations or project archives since the search functionality is very powerful. We can even use it to add our external vendors without having to issue them our org account. Lastly, it helps to streamline our workflows via the Slack API and integrations with our other systems.

Has completely revolutionized how my team collaborates at work

Apr 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is the ease of use. The interface is incredibly intuitive. Sometimes it's hard to get everyone on the same page when working on projects because we're all dispersed around the office and can't always get face-to-face time. Slack changes this. When an issue with a topic arises, we can quickly create a channel to discuss it and resolve the problem within minutes. The bot integration is also incredibly helpful and is leagues above any other chat service. For new team members who may have common questions that are easily answerable, we can program custom responses, so that the bot can respond instead of us (meaning time isn't taken away from other members of the team).

Cons: Slack has done wonders to reduce email traffic. Not everyone needs to be looped in or CC'd on everything and Slack helps narrow the conversation to those that need to be involved. However, the issue is that while email still feels like a formal communication avenue, Slack feels very casual. It basically just feels like you are chatting with your friends. This means that some things that you would never put in email (crude language, etc) can sometimes get a pass in Slack. This isn't so much an issue with the program as it is an issue with human behavior. So, before integrating it into your team, make sure to layout clear etiquette rules.

I'm a freelancer and use Slack to communicate with various clients.

Jul 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Pro, pretty much everyone uses Slack so use it once, whether you're a freelancer, consultant, employee, you're able to run with it wherever you go.

They have a web version and app version. It's easy to use web, desktop and mobile app versions.

It's easy to setup channels so you can focus conversations. One channel can be used for bug reporting, another channel can be used for the same team to share i.e., cool information you come across. Keeps unnecessary noise out when teams need to focus.

It's also easy to send files, images, audio. You can direct message people, review messages that are archived, search, pull files to attach from Google Drive.

Because Slack is so widely used, it really is great as a freelancer to not have to ramp up on how to use the tool. You just need to get familiar with how that particular team uses it.

Cons: Because I use slack with different clients and teams, it does drive me nuts to have to login separately to each team I join. That means I can have i.e., five or six teams that I have to individually log into. If you want to read more about this, I came across an article on Medium, search for "The Surprisingly Simple Thing Slack Got Wrong by CTO of Hubspot.

Notifications can be funky, at least they were for me. If you're new to Slack, take an extra minute to check how your notifications are configured, i.e., alerts via email, alerts on your mobile, or pop ups via your desktop app. I actually missed notifications and if you're handling multiple clients I highly recommend you test your notifications.

There's incredible functionality for free, so while these cons are annoying you can work with (around) them.

Great tool for real time team communication. Integrates well with most of the 3rd party softwares.

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Slack replaced skype for us, for plenty of obvious reasons. Group communication is most usable feature apart from traditional one-on-one chat and comes with user friendly interface. Additionally, I like private and public group option as well. Another cool option is message threads so that folks doesn't get distracted from topic of conversation. These threads open in side pane removing the chatter away from main conversation. Thus, you can keep tracks of multiple conversation at a time. Other conventional features like Slack audio, video call and screen sharing is also of pretty good quality. Slack also integrated well with most of the third party softwares. You can configure things like jenkins job's result or Jira status change to be published on Slack. You can also have sassy Bots on Slack for different usages like identify on-call person or customer issues.

Cons: You have to fine-tune this application settings for better notification otherwise it can become annoying at times. Occasionally, this software crashes but their is no data loss. Slack is useful for quickly checking on things, but it is troublesome channel for detailed discussions. Some conversations run longer than needed because people type together. On other note, I also miss functionality of copying an image and directly pasting it in Slack.

Disruptive communication tool. I mean it in both ways.

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Extremely easy to use. 2. Integrates with every single web app out there. For those who like to receive a live feed of Zendesk tickets, for example, it works wonders. 3. Easily connects groups of teams in their own private (or public) channels. 4. Do not disturb mode. I cannot tell you how important this is to your productivity. 5. Everything done in regards to the UI seems intuitive and the whole experience of trying to find something or setting up something just feels instinctive. 6. Highly customizable. Whether it's about customizing welcome messages, making your own emojis or making Slackbot do something for you, whatever it is you want to do with Slack, it just feels like you can. 7. Amazing potential of growth and many untapped features to find. Slack allows you to do so much (integrations, API, other paid features, ...). While other tools focus on being a one-man-show trying to offer everything in one place, Slack offers to be the maestro around whom every other piece of software (task management, project management, CS software, ...) revolves around, making communication paramount again.

Cons: It can be overwhelming and incredibly disruptive (in the bad way) in big teams. Chat conversations should be short and sweet, but there's a general tendency to barrage a channel or a person with questions and extend them way beyond what it should be the normal length for a chat conversation. Don't enable desktop notifications if your Slack activity is usually high. You won't be able to concentrate.

Recommendations to other buyers: Use the Don't Disturb mode whenever you need to focus or can't be distracted. Choose the channels you NEED to be in, otherwise you'll get called into Slack for something that you don't really need to know. Use it like you would behave in a normal, physical office. You don't need to poke that person in the back 5 times in 5 minutes asking if the thing is done. You don't need to shout across the room. You don't leave your files in a table (channel) that's not yours or that doesn't concern the people who use it. NOT everything is urgent. Learn to prioritize, delegate and trust people around you. Slack will be perfect that way.

Capterra-loader

I use Slack for all my internal communication at my small business.

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I used to use Skype for business communication... And Skype was the worst. I had no idea how much better it could be. Skype had issues left and right. Slack showed me how much better communication software can be. It is so much more user-friendly and intuitive to use. When starting to use Slack it will guide you around and show you how to use it as you go. It has so much more functionality than alternatives. It is very reliable, and the desktop app and mobile app communicate with each other very well when you're switching back and forth between them. Sharing files is easy. The search functionality is great. Customizing your notifications is great. Setting up different threads and channels are very useful

Cons: Honestly, it is pretty hard to think about what I like the least. Slack is an excellent piece of software and their growth numbers illustrate it.
With that being said, Slack can sometimes be confusing because of how many different functions it can offer. Slack can integrate with other software programs and it can sometimes get confusing.
Having good Slack etiquette is a thing. People need to kind of be on the same page of how to use slack so that way they aren't blowing up other peoples notifications. The different threads in a conversation can sometimes be confusing for some employees.

Capterra-loader

Slack is an integral tool we use to communicate in our organization.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Nothing slows down your workday more than being bombarded by emails, particularly internal emails. One thing we do to reduce clutter is move all conversation into our online communication tool, Slack. Slack is a free online messaging service that brings all our communication together in one place. It's real-time messaging that even pushes to your phone when your computer is idle. Up to 10,000 messages are stored at a time for searchable chat history (more if you upgrade from the free version). You can split up your communication into channels meant for those who need to see it and it runs in the background of your computer without notifying you unless someone is talking directly to you. Slack allows you to star messages that forms a follow up action item list, add reactions to a message that allows the sender to know you have received it without the extraneous got it and thank you you get via email, as well as make conference calls/video chats directly inside of the program. We also integrated our online project management tool, Trello, into Slack that pushes real-time project updates for all to see as various team members check off items.

Cons: Very hard to find a con about this software! It integrates with so many features. Pricing is also very reasonable

My company would not be able to survive without slack!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Slack is so incredibly easy to use. It does exactly what you need and is not any fancier or more complicated than it needs to be. My company uses slack as our primary communication platform (the only other thing we have is Outlook mail but that's really only used for client communications and big operational internal announcements). The channels are incredibly convenient AND the fact that you can join and leave is always helpful :) We have them for internal teams for our system of engagement, different client teams, volunteering opportunities, social marketing, birthdays, general ... you name it. That's also how we communicate with our IT contractors. How easy is that? Send a message to them on our #technology channel and get a response right away (and sometimes others are having the same problems so it's a kill many birds situation). I LOVE that you can (easily) upload files and share articles. We have a #thoughleadership channel where we share interesting business articles out to the team, for example. I use the desktop version, but find the cloud version just as good. AND bonus the app for your phone is great. I use it all the time. I've actually started using slack as a verb, when I mean things like group text ... "Yeah, I'll slack the girls and see what they're up to." And by slack, I meant text :)

Cons: Absolutely nothing to dislike about slack. I love it. My company would be lost without it and it will never be replaced with anything. Period.

Overall: Fast, efficient, convenient communication, whether on my laptop or on the go. It increases the productivity of me individually and for my team immeasurably.

Slack is absolutely brilliant for freelancers and small businesses

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Slack's policy to always offer a free plan is a god-send for micropreneurs on low budgets. In addition to my own account, I create branded accounts for each new client to manage their design and website projects in one place. No more missed or lost emails, no lost design files; easily shared and edited text documents ....and so it goes on. I can't recommend it highly enough. Stand-out features: comprehensive range of integrations; generous amount of storage; excellent search engine; good archiving; ease of switching between accounts and channels, well designed layout and UI, brandability etc.

Cons: Slack's settings and tutorial pages are a little convoluted to navigate. Although it seems so simple once you know it well, new users sometimes struggle to find their way around and need quite a bit of encouragement to stick with it. For example, I often have to explain things that should be obvious, such as making a shift return to create new paragraphs instead of creating lots of new messages. No doubt these minor niggles are a result of the app's organic growth and development since it launched. The only thing that's ever annoyed me is that you can't bulk delete Slackbot DM's. They have to be deleted one by one. If I'd known that, I wouldn't have used Slackbot for automated updates via a Zapier recipe!

Pretty much THE chat app to use now for work

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: 1. Integrations. I have seen all sorts of integrations into here (server monitoring status updates, checkins, builds, etc.)
2. File and screenshot handling. Drag it in or paste it in and it uploads painlessly. I do this multiple times a day and haven't run into an issue yet.
3. You can make as many channels (think group chats) as you want and add people to them or restrict who can get into them.
4. Messages send to offline users! If you have used MS Skype you should know this pain. If someone is offline you can't send them any message until they are back online. What chat app nowadays does that?
5. If you aren't signed in and you miss a message then you get an email with said message/grouping of messages. I found this to be pretty useful since I am not always on or I miss the desktop notification and don't check for a while.
6. I read that they have video chat and screen sharing but I haven't tried this out yet, my company may not pay for that feature.

Cons: 1. At one point I wanted to add a temporary user for interviewees to have a direct channel to the hiring manager during the day but I didn't find an easy way to do that besides have some permanent user and handing the login info out. Most people probably don't need this.

Great Communication Tool

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I loved using Slack. It allows you to easily keep track of files and conversations. You can create any number of group conversations and maintain control over who is able to see them making it a great tool for connecting with project teams, departments, individuals and clients. You can even include groups outside of the organization such as those used for trading ideas about industry topics without affecting anybody else slack group. It has a number of useful and fun functions from file sharing and comment tracking to goofy gifs that help lighten the mood. It lightens the load on your email inbox and allows you to connect remotely while enjoying the benefit of professional conversations, water cooler talk, and team brainstorming. It is easily searchable and is a tool I miss quite often now that I am working for a company that does not use it.

Cons: The version we used often ran out of space and I spent a lot of time deleting old files one at a time. It was very tedious. It is a bit distracting when you are in the middle of something and there is no way to discern from important chatter and simple noise. It is also not great for everyone especially team members who like traditional means of communications. This last issue can end up creating confusion if you are using multiple mediums to discuss a single topic.

Overall: Overall this software is easy to use and incredibly helpful in streamlining conversation.

Capterra-loader

A fantastic tool for team communication.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Slack is a fantastic tool for team communication. You can create multiple channels for different topics/teams/projects. You can have your random/social discussions (e.g. fantasy football, politics) in channels separate from the rest of the important stuff.

There are lots of integrations that can be added.

Easy to upload files, pictures from Dropbox/Drive/OneDrive/local.

I really like the customizable emojis/reactions.

It allows for light-weight communication (like an IM) as opposed to heavy communication (like an email). @mentions makes it easy to make sure relevant people see what you're trying to communicate. You can comment on a post (creating a sort of sub-channel) without it interfering with the rest of the discussion.

Keyboard shortcuts.

Cons: There are restrictions (or at least cost barriers) to the number of integrations a team can have, amount of files/posts that can be maintained, etc. It would be nice to have a mid-tier pricing that lets you mix and match integrations, users, post-storage, etc.

There has been a lot of development in the team communication space and Slack was the primary driver of that. It will be interesting to see how Slack adapts to all of the new features being developed by other solutions. Features I would like to see: snoozing notifications, decisions, task creation/assignment (aka actions), ability to embed a channel into a website/intranet team page, groups, and sub-channels.

Overall: Easier, light-weight communication. Easier/cleaner than email. Get info from whoever has the answer, not just who you think has the answer.

Capterra-loader

Our Go-To platform for Project Comms and Collaboration

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: First of all, our team found Slack to be intuitive and easy to use (beginners, non-techy, old and new employees alike).

It housed all our project communications (direct/group messaging, sharing of files, etc.). It also comes with notifications (depending on your settings) so you'll be notified via email as well.

Slack also comes with a mobile app (I use it on Android both in my smartphone and tablet, but also comes in iOS). We also use it by default in our desktop/laptops (both Windows and MacOS), and well, also is accessible via web browser.

It works well also with other apps (Third-Party Integration). We connected it to our visitor management system (Envoy) and we get notified about our visitors in Slack as well.

Slack makes life easier for our new hires. They can just join in our project channels and from there, they can go back in time to read thru our past communications

Cons: Well, the free version of this app limits you to seeing and searching up to 10,000 recent messages/entries only. This means you won't see historical data beyond the limit unless your team subscribes to the paid service.

Overall: Slack provides an easy-to-use platform for project communications. It housed all our messaging and files shared among team members.

Great messaging tool for your company

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The good thing about this tool is that you can access it from multiple platforms and devices. It supports both Mac and Windows and you can choose to access it from your browser or by installing the application locally.
In my opinion, the installed version works best, as happens with most similar platforms but the browser version provides you with the option to access anywhere you are.
The mobile versions of the tool work very well too, so that's definitely something to take into consideration.
One great thing about this tool is that you can create multiple channels and make them private if needed.
One other feature I found extremely useful is the fact that you can create reminders. These can come in multiple ways. To name a couple of options, you can set a reminder for a given message that you want to revisit the next day, for example. Or create a reminder to alert you every Thursday of your one-to-one meeting with your coworker.

Cons: The way you can enter emojis and format your text can be tricky at first if you don't know the tool, but once you do it's actually really fast to do so. On the plus side, there are multiple formatting options as strikethrough, bullet lists, code blocks or blockquotes.

Capterra-loader

Great tool for team communication

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As a freelancer, I work remote for a company who is disperse over 6 different cities. Slack has been invaluable to us as a team to maintain quick and organized communications. My favorite feature is are the channel options. It helps me quickly reach the correct members of the team and helps me more easily refer back to information or conversations from the past.

I also love that we have the ability to search for keywords, this has helped me numerous times when I can't remember who I had a certain conversation with or the details, etc.

Another feature that is really handy is the app, it helps me stay connected on the go so that I don't ever feel like I've got a lot of catching up to do when I finally make it back to a computer.

Cons: The only issue that I've run across is receiving notifications on my phone. Sometimes I do not get a notification, even when I've been tagged or directly messaged, and I'm still trying to work out if this is an issue with my phone settings, or app settings, or if it's just a small bug in the app. But in the grand scheme of things, this is a minor issue and I can work around it by checking in throughout the day if my app notifications seem unusually quiet. Other than that, no complaints!!

Overall: Quick & easy communication, easily able to locate past conversations, on-the-go communication (being able to stay connected with the team), organized communications w/ the channels feature

Capterra-loader

Best team communication and file sharing tool for employers and employees of any company.

Jul 16, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: - Able to search any content of any team member by using 'search' option
- Good quality of voice and video call feature
- Easy to switch from one channel to another
- Easy to hide channel
- Able to create own keyboard shortcuts for faster and smoother work
- Able to generate separate channels for respective projects
- Easy to integrate with other tools like Trello, Jira, and Blossom
- Able to set a reminder to self and other people in a team
- Supported on devices like Android, Mac, and Windows
- Slack can be used by small business, medium business, large enterprises and freelancers
- In paid version group voice and video calling is available
- Able to create different notification option on desktop slack and slack mobile app
- Large types of emojis are available
- Slack is too easy to use and I love the interface, simple and clean
- You can communicate with your team and in private for unlimited, thus reducing the emailing traffic

Cons: - I really don't think there are any cons to this tool
- Yes, sometimes it is a distraction since you feel like checking it every other minute
- Finding old conversations is bit hard

Overall: - Easy and reliable to collaborate with team members
- Saves my time by reducing the use of emails
- Boost the productivity of my team members
- Able to do fun chat on slack, thus reducing stress during work
- Easy to communicate with team members at any time and anywhere

Capterra-loader

Fast & Fun Communication, Basic or Complex Depending on Team's Abilities & Needs

Jun 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Slack can be as simple as a basic messaging system or as complex as you make it. We can be as creative as we want with Slack through using integrations while keeping basic communication present throughout our team members. For example, our office has a Slack channel that calls out different co-workers randomly throughout the day with quick exercise tasks (like - Hey Amber! Do 5 jumping jacks!)

It makes talking to each other and communicating fun whether we're working on a project, planning a new office culture event or asking a co-worker a quick question. We're trying some fun integrations like Busterbot (workout app mentioned above) plus we're keeping our work on track with Hubspot notifications for marketing & sales in Slack. Lastly, creating unique channels for our projects helps keep communication in line and we can share messages, files, images, etc. in one spot.

Cons: Honestly, I can't say one bad thing about Slack. Our office wouldn't function without it and I would seriously recommend trying the free version.

Overall: Fast & easy communication between co-workers, departments and committees, helps keeps communication silo-ed into different channels for projects, fun integrations & serious business integrations both available.

Useful team chat tool

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Very easy to create groups of users, so only selected users take part in the conversation. Integration with web apps like 'Trello' and 'GitHub', so we receive notifications when something is actioned in one of those particular applications. Nice user interface, very easy to use and get to grips with. The buttons make all the functions clear to the user right from the start. Slack also has access to various 3rd party apps like 'RightGIF', so you can even include GIF's in your messages! Their web-based help page is very detailed and easy to use, although the in-app help isn't good.

Cons: The notifications you receive from web apps like Trello can sometimes get too much, as you can't control what notifications you receive so you get a pop-up whenever the smallest change is made. The search function could definitely be improved, as it can near impossible to find historic messages. Which has resulted in some confusion. The built-in 'Slackbot', is almost useless. If you don't already know the keyboard commands to interact with it, all he does is tell you to go to heir help page. When a group is set to 'Private', the notifications that a message was sent there are very well hidden and can be easy to miss.

Capterra-loader

A whole new level of office Communication & Collaboration

Jul 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the fact that you can install slack in all your devices. They have a web-based version, a desktop version, and a mobile version of the app. You can create different channels of different project your teams are working on. The giant chat room is awesome for keeping everyone in the organization at per with what is happening. Another awesome functionality about slack is the search functionality - this enables you to easily find messages that were posted by colleagues without having to search one by one. A premium account also enables you to make simultaneous phone calls within the platform.

Cons: Even if you are tech savvy, there is a learning curve when using slack. You need to understand how the different components of the app work for you to be able to effectively use the app. Another disadvantage with slack is that is not effective for companies with different branches in different time zones since it is less likely that people in different time zones will interact using the app

Overall: 1. Efficient Communication & Collaboration
2. You can create different channels for different projects within an organization
3. You can have a giant chat room that can be accessed by all members of an organization
4. They offer a free version of the app

Pricey but I don't care, a perfect team communication!

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The best aspect of Slack is that it is platform agnostic.

Our company got onto the private chat bandwagon more than a dedicate ago with Apple's in-built XMPP server. It was fantastic and never a problem... while we only used with internal staff that had been issued company maintained computers. A huge headache for us came about with adoption of smartphones, tablets, and us expanding our operations to remote non-apple contractors.

Apple's XMPP server simply didn't work smoothly in that environment. Something that made our powers-that-be very frustrated, "it's Apple, it should work!" not realizing that they were waving around a Blackberry.

But now we have Slack! And it just works simply and beautifully across all devices and users. The boos now can chat with staff while on the road while remote contractors never have an issue installing and setting up.

Slack allows us to have incredible granular controls along with productive (Trello, Google) and fun (bitmoji) integrations.

Group chats and channels allow us to also communicate as a team far better than XMPP every did.

Cons: The price.

Stride is half the price but I haven't been able to get enough staff to use it so we're with Slack and being a small/medium business, going from "free" with XMPP to paid per user per month is a sore spot.

Good communication tools

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's intuitive to use, since most everyone is already familiar with chat / IMs / etc. which means one key part of successfully using Slack has been easy: getting everyone else at my company on board (what's the use if not everyone uses it?)

It also has some great integrations, so I can get instant updates on other aspects of work, like comments in Google Docs or website deploys. Overall, a great communication tool.

It's also easy to search for files or information someone shared with me in the past.

Cons: It's not great at keeping track of actionable requests or something I want to take care of later. Especially when requests come from multiple different people (and I want to collect all of those request in one easy to view to-do list), it's way too easy to forget. I know Slack is trying to build up emphasis on this use case, but I don't think it's there yet -- and may never be. For that, I use Asana and don't ever see Slack replacing Asana -- Asana's capabilities are far more developed for work management / keeping track of projects and tasks. But used together, I've got all aspects of work communication and collaboration covered.

Overall: Instant communication with coworkers and a clutter free email inbox.

Slack makes team communication fast and efficient

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used Slack for a long time to communicate clearly and effectively with various teams that I have been a part with. Slack allows us to communicate quickly and efficiently to ensure that everyone knows what they must be doing and when they should do it. You can easily create channels, groups, and even assign group member's roles to make sure they know what they are doing. Slack offers an App, as well as a desktop site, so you can communicate with your team virtually anywhere. Overall, Slack is a fantastic program to keep in contact with a team to ensure the build quality, and the time efficiency is kept up to standard.

Cons: With many apps on the market today, Slack sometimes stutters or buffers if too many messages come in at once. On more than one occasion I have not been notified of a message in my group's Slack group because the app failed to notify me. I understand that there may be problems here and there, but when the message is an important one, it gets exceedingly frustrating to keep putting up with it, as I need to know what is happening and when it is happening. Overall though, it's still a fantastic app with just a few bugs that need to be worked at here and there.

Slack is a robust and mature messaging and collaboration platform with no barrier to entry.

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: My favorite feature of Slack has to be the webhook integration with bots. Being able to configure a 'robot' to pop into a chat room and deliver important information in real time is as useful as it is cool.

The availability of a free tier is great for those who want to see how Slack works, and it isn't crippled version. Webhooks and bots are available, and messaging gateways to support IRC and XMPP make it easy to include legacy messaging systems, or let users remain on their preferred open platform without being excluded from Slack.

Thanks to its popularity, many people are already familiar with Slack, so it is pretty easy to find people that are already using it.

Cons: It's proprietary software. My preference is always weighted heavily toward open source solutions whenever possible, and the messaging and collaboration space has no shortage of excellent open source options.

I'm also not a fan of 'needing to install Yet Another Messaging App'. Luckily the way I use Slack is compatible with the XMPP gateway feature, so I can just connect to that using Pidgin.

Overall: The chief benefit I receive from Slack is the ability to communicate with one of my vendors, and to receive status from bots using webhooks.

I can't believe there was a time when we communicated over email.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best feature of Slack is the real-time communication and collaboration. No more waiting on emails. No more confusing chains, or copy errors. No more missed files (or silly attachment revisions). It's all in the neatly arranged and flexible chats, which blows email out of the water.

My second favorite feature about Slack is the flexibility. Phone, laptop, desktop, web integration, CRM integration, whatever. The sky is the limit as long as you have talented IT to back you up.

Lastly, I think Slack is a sign of what's to come for web-based work. Office settings feel much less cluttered with everything in the cloud now. Slack gives a systematic, logical path of thought flow, paper trail for collaborative work, and robust integration for the nitty-gritty productivity tasks we all need. Really, Slack is digital excellence.

Cons: Slack's only major flaw is the steep learning curve. New users might have to spend a significant amount of time getting acclimated to how this type of communications workflow goes. This is just the nature of technological change, however. We are used to email. It's been around for ages. Slack is new, it's different, it's all around better, but it does take time to learn

Overall: Slack gives me and my team the ability to collaborate in real time anywhere in the world. It's truly excellent.

2 years with Slack. Love only goes stronger. Makes us more productive with every conversation

Mar 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We adopted Slack at our startup - Pipemonk in February 2014 (just weeks after they launched). We were using Google hangouts, gmail and some other apps to manage our internal team communication. Even with a then small team size of 6, we found that our conversations were getting longer than needed, we were losing context of key conversations when we switched location/app. Slack was super easy to adopt and we soon found ourselves using it daily. It became THE tool to communicate between teams. Transparency is one of our cultural values and Slack helped us live up to it by letting us make all channels and conversations open to everyone in our company. We still have no private channels! We have grown with Slack. Now we have 4-5 teams and our company size is 35. The communication is seamless. The free integrations that it provides with the paid plan are super useful and helps us eliminate lot of switching back and forth between communication apps. My personal favourites are the Email, Twitter and /rssfeed integrations.

Pros: - Best communication tool for transparent teams - Easy to use integrations with other productivity and communication apps - Helped me personally save dozens of hours a month spent in useless email checking routine. The integration helps me quickly browse through previews and act on only those which i see fit. - awe inspiring support. With their size and scale, they still reply sometimes within 10 minutes of raising a customer support ticket! pure inspiration. - they release periodic updates which are incremental in nature. - The 'reactions' feature is awesome. Makes polls and QAs within team fast

Cons: - Can be distracting if one is not careful. Some conversations run longer than needed because people type together :) - Email integration is good for reading and browsing through mails. Acting on emails still needs me to go to gmail app - Files are hard to find. Names and context is lost often in long threads.

Capterra-loader

Great tool for company communication

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Switching to Slack from Skype had a very minimal learning curve. I enjoy that departments can have their own channels to have group conversations going. Having company-wide group chats also encourages camaraderie, which is nice as our company grows and expands to multiple offices in various states. It's fun to be able to show our personalities with the use of gifs, tag people into conversations, and easily search conversations for documents or even mentions of clients. Overall, the platform is easy to use and functions as a great company-wide chat platform.

Cons: As we have not invested in a premium version, I'm disappointed that messages disappear, and not necessarily at predictable times. Sometimes my chat history with a colleague will stay around for a couple of weeks; other times, it is only available for a couple of days. Since the chat history is based on the number of messages, when we go through busier chat times, the message history disappears faster. This means I need to ask for things to be resent if I don't save them quickly enough, or requests disappear from a chat before someone can get to that task.

Overall: This software has allowed our team to truly engage with one another on a level that we couldn't when we were using Skype. The channels and group messages are much more intuitive than Skype was, making communication easier than ever before.

Capterra-loader

Slack makes working remotely a BREEZE!!

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Slack is one of the greatest things ever if you are like me and work for a company (or companies) remotely and don't want to always have to call or text your clients/coworkers/boss. I use slack on a daily basis (literally). When I first was introduced to it, I was annoyed at the thought of downloading another app onto my phone but then I began to use it and I am very glad I gave it a chance! It is easy to use on all fronts (web, desktop app and phone app). I love the different features when you can create different "channels" for different things (i.e. one channel for sales, another for customer service team, etc.). Also love that you can @ someone directly or @ the entire channel you are in so that everyone gets a notification. It is a great resource!

Cons: I think my only complaint would be sometimes slack can take a long time to load even if you have a perfect connection. Not so much on my phone but on the web or desktop app, I thought I was having issues with my network but it just seems to sometimes load slow on a laptop or desktop. Not sure if that is something they can fix or not but a few other people have told me they have the same issue.

Overall: Definitely makes working for any company remotely so much easier in not having to do everything through emails, texts or phone calls. Simply use slack!

The Only Way to Communicate in the Business World

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Slack allows teams to communicate in efficient and effective ways. This company-wide software offers great collaboration opportunities with private/public channels, as well as allowing you to direct message individual team members. In addition to a great desktop interface, the mobile app is also very user friendly and is great for keeping up with communication outside of business hours. I've also used the Windows specific application on a limited basis. Although this freezes up from time to time, the online application (directly through the slack.com website) is incredibly reliable. Highly recommended! The bots are a great function when looking for assistance in the marketing world as well as SEO/SEM.

Cons: Not a whole lot of negative things to say about the software. If you have a tech savvy administrator and are willing to use the smartbots, you can get a lot out of this powerful tool.

Overall: Let your team communicate efficiently and effectively with Slack. Using public channels, your teams can collaborate in order to meet last minute deadlines or complete critical projects. Additionally, multi-person direct messages allow you to communicate with small groups and teams, without make your conversations public. Growthbots, Instabots, and other chat bots allow you to get the most of your software, while automating some communication from API integrated softwares.

Essential to Office Workflow!

Jul 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This app is absolutely essential in my office! I work in Communications/Marketing and without Slack, it would be an endless frustration trying to communicate with other departments and even members of my own team. It almost makes email obsolete for us. Particularly, it is really great at integrating other apps/programs like Google, and will allow you to embed documents right into the different channels (chatrooms basically) which keeps everything easy and in one place. Something a bit quirky but amazing is that when you put hex codes in, it actually swatches the colour for you (as a designer this is so much fun). And definitely the best part of it is having separate chatrooms so that you can coordinate conversations about events, departments, or anything else and it stays completely organized.

Cons: A couple of things I'd like to see improved are: 1) The listing of direct messages/people in the app (its kind of just like a really long list, and for an organized app, it's weird that that part isn't organized) 2) Clearer direction for threads (you wouldn't actually know you can start a thread unless you have been using the app long enough, so sometimes conversations can get a bit convoluted with people replying at different times in the same channel)

Capterra-loader

Daily user and happy customer

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I used IRC for years to coordinate 'tap on the shoulder'-type spontaneous requests (those things that take a bit of personal coordination yet aren't worth making a meeting or creating an on-the-spot interruption to the other person).

At my new job, folks are less tech-savvy and Slack made it easy to integrate them into this type of workflow.
- Very user-friendly, with unobtrusive but punctual tips to help you use the software
- Excellent documentation
- Connects me directly to my preferred channel as soon as I start up my web browser (no additional authentification). And their cutesy messages during the load time make it pass quickly.
- Email notifications of comments addressed to me that only activate after a certain period
- Tons of silly emojis and ability to create custom emojis
- Clear indication of who you're messaging (no more private message mistakes)
- Integration with ActiveCollab (other team members love this, and it's what drew some of them to try it)
- Nice extracts of linked articles, so it's easy to share good reads with colleagues

Cons: The silly emojis (and ability to create your own) resulted in a bit of lost time around our office - we spent a lot of time fiddling with this feature.

Also, this is yet another distinct piece of software for folks to learn. Since it's not part of another suite of tools that we already use, adoption has been slower.

Easy Communication In Office or Remote

Jul 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: On Slack, the ability to highlight and manage notifications is easy and great. I also love the settings available (snooze, highlights, away hours, status updates, etc) to be able to customize it so that I'm not bombarded with chats while in meetings, on my commute home or on vacation! I find it easy to communicate with all my team members, individuals, and groups of people all in one place. It's really easy to share files, images, docs from the interface. There's also a great ease of adding and using integrations.

Cons: One thing I find difficult to do in Slack is to remove individual members from groups, especially if our Admins have not cleaned out employees who have left. I do not like not being able to set notifications for all available groups not just the ones you are in. I don't want to have to be in all of our company groups to know when certain topics are being discussed as that might overwhelm my navigation which is already lengthy. Also, search updates no longer show all of my searches just the most recent 5. I miss being able to scroll through my searches and just use that list over and over again.

Capterra-loader

Slack revolutionized how our team communicates

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We were sending hundreds of emails a day. Forgetting to CC people, important emails ending up in Junk folders, we couldn't keep everyone on the same page. Then our CEO found Slack. We were able to make a channel for each client or project and add only those who needed to be involved. We could share files, have conference calls, even get alerts while we were away from our computers. The best part was when our clients used Slack and we were able to easily be added to their teams and switch seamlessly between clients and internal conversations. I seriously cannot recommend it enough.

Cons: There are so many features and I wish I had the time to learn more about them. Slack integrates with everything. After using it for years I found out it could remind me later about conversations. This isn't really a "Con" per say, I just wish I could take the time to learn more about its plethora of features.

Overall: It is the only tool our team uses to communicate now. We share sketch ideas, Dropbox links, we do conference calls, we can search archives from years ago for specific info...I could go on for days about how this has changed our business. I cannot recommend it enough.

Slack - Instant Messaging, Chat, and Conferencing All Wrapped Up In One!

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Slack has become our 'go to tool' for internal communication, collaboration, and resource sharing at work. Whether conferencing or chatting with one employee or several, Slack enables us to quickly ask questions, share ideas, and post helpful resources with one another in a safe, secure environment. In Slack, all of our conversations and resources are archived and searchable, helping users reference important discussions that happened days, weeks, or even months ago. In addition, Slack features a very robust API, allowing integration with third party application like Wordpress, Salesforce, and email marketing platforms.

Cons: Slack has been incredibly industrious with their product roadmap, releasing new features at an aggressive pace. It would be very helpful if there were accompanying notifications, tutorials, and/or webinars that were available for users to help ease them into seeing the new changes. It can sometimes be a bit unnerving when changes occur that users are not aware of and this sometimes happens with Slack.

Overall: Slack helps our organization communicate and collaborate more efficiently and effectively and helps us do so in ONE tool. Rather than having to use multiple tools for chat, video conferencing, text, etc. Slack enables us to do all of those things in a single tool that is both dependable and easy to use.

Slack is the Best Chat App You Can Use For Your Office!

Aug 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Slack because you don't really need to install the desktop or the app version in order for you to use it. As I currently do this review, my slack chat is actually open in another window. I also like the search functionality. I can easily put in the search toolbar the keyword of the thing I am currently looking then it will show all relevant chats that showed up that keyword.

This is very helpful for us in the recruitment field, because we usually share candidate resumes. The search functionality of Slack also encompass the files that we attach to the chat. Now, we can just search for the skillset or the function area of our search, and it will provide me all of the relevant attachments that the keyword showed up.

Cons: What I don't like about Slack is that when you did not create your room as private, everyone even outside of our firm can join that firm. I hope they add a certain security functionality that before joining a room someone should approve it first or there will be a question asked if someone will join the room.

Overall: Overall, the Slack application is very helpful to us - Executive Search Firm. It helps us find the right talent immediately by just searching in our chatroom. It is also easy to use because you really don't need to download the app, and you can run it via google chrome.

Very organized app

May 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is so easy to use. You don't have to teach anyone anything. You just throw people in it and they'll start using it right away. It is so natural for everyone because the core is just a chat application and we've all been using chat apps for decades. Then, on top of that, you'll find a ton of features and integrations that makes this product truly the best tool for teamwork success. It aligns everyone together and it is the hub for all interactions within a team.

Cons: Can be distracting if one is not careful. Some conversations run longer than needed because people type together :) - Email integration is good for reading and browsing through mails. Acting on emails still needs me to go to gmail app - Files are hard to find. Names and context is lost often in long threads.

Overall: For large organizations, I think this is a must. Not only for communications, but also to increase employee engagement and culture building. Ther are many integrations as well, like Salesforce (for our support monitoring) and Google Drive (for team space for our files) and Envoy (visitor management) among others. You can use Slack via web browser or via a native app. I use Mac and the native app works flawlessly.

Capterra-loader

The best team communication platform

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Slack is so easy to use. You don't have to teach anyone anything. You just throw people in it and they'll start using it right away. It is so natural for everyone because the core is just a chat application and we've all been using chat apps for decades.

Then, on top of that, you'll find a ton of features and integrations that makes this product truly the best tool for teamwork success. It aligns everyone together and it is the hub for all interactions within a team.

Overall: We are solving several business problems, but most (if not all) are related to how a team works together.

The biggest impact in the business in my opinion is that with Slack we created a single communication channel and a single source of truth for data. Even-though we use multiple applications within a project, they are all integrated and synced with the specific communication channel in Slack, so everyone in a team know what's going on with the project and what updates they have on other products they might be using, for example a Trello board or a google doc.

That single unified line of communication helps people to be organized, they are more productive in their day-to-day stuff and we know for sure they are stress-free <at least for communication related problems ;) >

Modernizing Workplace Communication and Content Sharing

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: While company adoption may be more difficult for users who prefer more traditional modes of communication (email), Slack's capabilities and ease of communication could help boost the efficiency of company and project communications. The ability to integrate with multiple third-party apps and programs is also a huge benefit to being able to customize the Slack environment. However, I would recommend that users of Office 365 also take a serious look at Microsoft Teams, as it serves as a more integrated platform for O365 license users and adoption for Teams was more seamless for my company due to the existing familiarity with Office applications.

Pros: Slack's interactive interface and chatroom-like setup eliminates the linear nature of email communications and provides a more collaborative environment; content sharing is fast and effective and also allows users to comment directly on uploaded documents for more direct conversations; advanced search functions easily help locate prior conversations or uploads effectively; multiple integrations exist for third-party applications, allowing Slack to be quite flexible for differing team needs; Slack communication channels can be public to companies or private, which is ideal for closed groups for executives or specific projects

Cons: Adoption has been difficult for some users who prefer more traditional methods of communication - for some, adding a new platform had become a digital distraction and another place to look for new conversations, requiring a large cultural shift to lead to widespread adoption; Microsoft Teams is very much like Slack and integrates much better with Office applications if your company already has an O365 platform; channels are not ideal for large teams, since conversations can get lengthy and messy

Capterra-loader

Effective and easy to use

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the app is really easy to use and allows you to communicate with everyone in your office space. I like the "channels" option where you can set up multiple chat rooms for different projects wich allows you to stay on top of everything. Also, you can send direct messages to any member of your company for private conversations. The interface is easy to understand once you get use to it. You can basically teach yourself how to use it. You can use smiley faces and all types of emoticons which makes it even better. You can also customize your own interface.

Cons: The only complain that I have about the app is that it tends to freeze when I am on my browser and a new message comes in. Once I click on the pop-up message I need to wait a few seconds before I can read it, which makes it a little bit frustrating.
If you have too many people in one chat room, it's hard to keep track of all messages.

Overall: I can communicate with everyone at my office, send files, documents and web publications. It makes communicating with coworkers a lot easier. It's faster than sending e-mails and lets you create multiple chat rooms for different projects, cases, etc. The fact that you can create chat rooms for specific projects and select the members of those chat rooms have made my work a little bit easier. I definitely recommend it for any work environment.

Wonderful tool for communication

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The best way to describe Slack is slick. Employees can quickly self-organize around topics of interest, see and subscribe directly to the information they need, and connect with anyone they want to across the organization. Slack also makes it very easy to add new employees (they can do so directly themselves with an email address matching your domain) and only bills you for users that are actively on the platform - so from time to time you might receive credits back. This is amazing, giving that most software companies try to lock you into a certain number of users and don't care if you get value. Employees love to use Slack and we've been able to turn on a number of integrations that have increased the value of the tool.

Cons: If individuals don't use Slack judiciously, it can be a time and productivity sink - just like any modern communication tool. It is up to employees to use the tool in a way that provides value rather than takes up unnecessary time. For some employees who have not previously used Slack, they need some time in the tool to understand the value of it.

Slack is enormously helpful in my work. It facilitates essential collaboration.

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The creation of channels, depending on the data I'm sharing, is SO much easier than creating long email chains. I can post in line images of data models and clearly communicate what everyone is looking at. The feedback loop is instant and I can update my data models accordingly and can answer clarifying questions. Additionally, if I need to continue a conversation in a 1 on 1 context, it's easy to move the conversation to direct messaging. Additionally, if I'm working with a consulting team, I can create an entirely separate Slack instance, which helps organize my conversations and collaboration.

Cons: Slack's integration with Google drive can sometimes get confusing. I wish it was easier to post docs in a channel or direct message. There is an entirely separate channel where my Google drive messages are consolidated, and it contains messages from both instances of my Slack account.

Overall: I mentioned most of the benefits in my review, but to simplify and summarize: efficient collaboration. The facilitation of feedback loops, separate channels depending on the audience for data models, and direct conversations make my job so much easier. The interface is easy and enjoyable to use. Even the emojis add personality to conversations! I love the notifications and setting your status for everyone to see. I much prefer it over Google chat.

Slack has revolutionized our team's communication.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, it's very powerful, it offers a ton of great integrations with all of the other services we use, it keeps getting more features and functionality added regularly, it has a very functional Linux client, it's fun and enjoyable to engage with.

Cons: Sometimes it helps productivity and communication in many ways by consolidating it all in one place, but other times it saps productivity by making it too easy to get mired down in conversations often unrelated to the task at hand. It's not Slack's fault necessarily, and there are some tools in place to try and help, but it's easy to get caught up "using Slack" in some way instead of getting more work done.

Overall: Previously, we had email, Hangouts, physical office pop-ins, and a slew of other methods of communication-fighting for our attention. In the case of email, things were getting lost because team communication was getting mixed in with newsletters and another automated email, and was unrelated to the chats we were having in other systems. Now, just about everything we discuss is either in Slack or integrated with Slack, and it's searchable and shareable and all of that off-the-cuff knowledge people share no longer simply gets lost. Our team is much better off with Slack!

Capterra-loader

Our go-to solution for instant communication among distributed teams

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is a fully-featured instant messaging app which is extremely user-friendly. The user interface has everything you need at hand, no key features hidden beneath extra menus. The app has been gaining functionality to rival some other key players in the IM space, such as Google Hangouts, but it does not feel bloated at all, as is often the case with many other apps. Another key feature: extensibility, thanks to its integration with third-party apps. We use it with Jira and Google Drive, for example, and it saves lots of time, adding to the overall productivity of the teams.

Cons: Being an Electron-based app, Slack might be heavy on computing resources. You have the option to run it in your browser, which will give you a RAM-consuming browser tab, or as a desktop app (my favorite option). However, make sure you have enough RAM whatever your choice. Of course, there's also the mobile version, but whenever you're on your desk, you'll be using the desktop/browser versions. Just keep an eye on resource usage.

Overall: Instantaneous communication/collaboration with remote workspaces across several timezones.

Faster Way to Communicate with Team Members

Dec 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The real-time communication capabilities Slack offers is the best I've used in my professional career. Being able to upload files and integrate other software has been very beneficial for us too. The ability to "pin" a message or file to a conversation makes it easy for me to find important materials when I need to (if I can remember which user or channel the file is located). Also, the Google Hangouts link is a nice addition because you don't have to leave the platform to call a team member.

Cons: The platform logs me out a lot, just about every day which can be annoying. Also, when I inserted a Google Drive link in the past it would show the destination URL but with recent Slack updates, this sync has not always worked. Similarly, Google Doc or Spreadsheet links would show the name of the file once it was pasted into Slack so the recipient could see what the doc was before opening it. That functionality seems to have disappeared so now it just shows the long link without a document title. Finally, I wish message history would save for longer periods of time and not get deleted.

Improve Communication & Collaboration with Slack

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is a multi-faceted, channel based communication tool that can bring any team together. I've used Slack for graduate classes, interoffice communication, and professional associations. Scheduling, file-sharing, web conferences, internal and external users, and third party integrations are staples of Slack use. The immediacy of the communication fossilizes email communication while the robust search features make inbox folders of Outlook a thing of the past. This tool can centralize communication to topics, projects, roadmaps, or anything you can imagine alongside personal communications and team conversations. I love using this product on desktop, mobile, or tablet uses.

Cons: I can say after evaluating competitors and using Slack for nearly three years that I do not have any complaint with the product that would make me turn to another. I will say that competitors are coming up with comparable products that are within organizational structures (e.g. Microsoft Teams is accessible to all Office 365 users), but that still does not usurp Slack's functionality.

I work in sales and use slack to send leads, emails, articles to co workers.

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part about Slack is that I can send information really quickly to co workers. It sends much faster than email and doesn't crowd inboxes. It's so simple to use, feels a lot like AIM mixed with email. The alerts are also very useful so its always easy to see when someone is trying to send over information. The video chat works very well for remote colleagues too. One of the coolest features I've found is the ability to talk to other slack users I know from different companies. The notifications about telling if a co worker is online is also very useful.

Cons: More of a user problem than anything but the tool can sometimes be used for gossip and talking behind people's back right under their nose. The Giphys you can send are great but can also take up a lot of time if you're easily distracted.

Overall: Saving time. Being able to send data back and forth quickly is very important and Slack makes that very easy to do. The video chat has also proved to be very helpful when speaking with colleagues who are not in the office. I use Slack as much if not more than any other piece of software my company has outside of Salesforce.

Surprising limited and slow for such a popular software

Jan 25, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy to use, beautiful.

Cons: Limited, poorly organized, slow, bloated.

Overall: We use Slack for internal communication between many teams. It is straightforward to use, indeed, its usability is the winning point. One does not take too much time to understand how it works and can get proficient in it very fast.

Yet, it is very hard to make sense of knowledge that is archived there. It is also too easy for more talkative employees to monopolize a channel - not that they did anything wrong, it is just that the tool leads to it. It is limited permission system makes it awkward to allow many users to create channels: either user can do almost anything, or cannot create their topics' channels.

Those are mostly details, however, because the worst problem is the performance. Slack is surprisingly heavy for the kind of features it brings. Their native clients are also bloated, but it is even worse to people like me, who work on platforms that do not have native clients: we're forced to have many tabs open, which consumes a lot of memory and slow down the browser. Since there is no way to compartmentalize channels into organizations, we ended up with many slack domains here, which made everything even worse: I have many different memory eaters.

In general, I do like the appearance and simplicity, but I'd expect simplicity to make me do less with more. This is not what Slack provides.

Great Communication Tool

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is a great clean tool for in-house communication between staff. I work at a relatively small organisation (7 staff & 20+ volunteers). The ease of use across multiple platforms makes it effective to reach anyone quickly wherever they are.
Most staff members work from home/coffee shops etc, so there is very little time where we are all in the same room at the same time, yet, with Slack, this is not an issue - everyone is available at any time.
The ability to snooze notifications outside of work hours is nice and allows compartmentalisation from work/home life, which is hard when you work from home a lot of the time.
I've only had to reach out to customer support once with some downloading issues, the response was swift and resolved my issues immediately (they just needed to patch the software).
Things like the integration with GoogleDrive is the icing on the cake.

Cons: My only issue (and I mean ONLY) is that this software was build by tech developers, for tech developers. Therefore, I have a few staff members that get frustrated with little things like having to use an "_" instead of a space in channel names.

Overall: Constant, easy, quick communication and organisation between staff members.

Quick and convenient communication

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is like many other messaging solutions, but differs in some important ways. Other solutions have tried to copy some of the best parts of Slack, but have failed to deliver. Starting new groups in Slack is a great way to separate conversations and keep only the necessary players involved. Each group you create can have a specific purpose (fun, one-time project, ongoing discussions) and allows those thoughts that don't contribute to the designated topic to be added elsewhere. Sharing content on Slack is also easy and intuitive.

Cons: There is one aspect of Slack that I don't like and that is the ability of users to go back and retroactively delete their comments. This is problematic if you are like me and like to reference previous conversations. I have a few coworkers that delete all of their part of every conversation. They claim it is to keep the conversation cleaned up and organized, but I have a feeling they are practicing CYA.

Overall: This software eliminates unnecessary and time consuming emails and phone calls. Great for quick thoughts and questions. Much better than large MS competitor.

Tons of use cases. Integrates with EVERYTHING.

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I was introduced to slack in a classroom setting, but quickly realized it was battle tested by so many people and just worked so well I couldn't look at another team messaging platform again ever since. It gives you all the control you would want from a messaging app, like file sharing, DoNotDisturb mode, and more useful features.
I use slack to communicate with many teams very easily and quickly. We use integrations religiously, tracking all the code written and committed to version control (both git and svn in our case,) setting up meetings, planning demos, tracking service status from our servers, and even deploying code to our servers in real time (dev servers, staging and also production).
Slack integrates with everything you can possibly think of, and if the app or integration doesn't exist yet for whatever you need (it probably already exists and is likely to be free in a super majority of cases) you can write the code yourself to integrate anything custom into slack. This makes slack so powerful that you can use it beyond messaging to managing time, tracking issues, shipments, CRM, code deployments, CI, and the list goes on. If you are diligent enough you can even reliably use the free version for everything (just figure out another way to save the message history since there's a 10000 message history limit and 10 active integration limit on the free version). Having said this, the paid versions wind up being even more powerful with unlimited message history search, unlimited integrations, more controls and more complex enterprise structures. This makes the added value definitely worth the subscription price. For small teams it's still cheap, but they can likely get by with the free version too.
The only qualm I have is that support is general by email/form submit only, and I got a response the next day. Support is more dedicated with the paid tiers, though the query we made during this particular instance wasn't urgent so the response time was perhaps justified. I would hope that it should be just as easy to slack message a support person from within slack, but as far as I know that's not the case at the moment. We made a feature request and they couldn't fulfill, but explained the situation clearly and that they were progressing in that direction. Slack only supports English in labelling and ui now, and will support more, but messaging already supports nearly every language, left->right & right->left.
Try it free; you won't be disappointed.

Capterra-loader

IM as it should be

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Slack is very easy to use. You can setup new channels for groups, make them private or public very quickly and intuitively. Old channels can be archived for reference later. You can pin items in your channel for FAQ. You can create sub threads within a thread so as to avoid everyone getting notifications. There are also a number of plugins and integrations that mean you can get even more value out of the tool. It's available on desktop and mobile so you can easily stay connected.

Cons: Some of the settings are not as intuitive to find. My main issue is less with the tool itself but more with how it is used. If email is considered a way of throwing something over the fence, IM is destroying the fence. It is frequently used as a way of saying that a message was delivered but if you're subscribed to multiple channels or busy channels, it is quite easy to miss something. Like I said, it is more about how the tool is used rather than the tool itself.

Overall: Very easy way to talk to someone when working from home or dealing with remote offices. Also a great way to get groups to collaborate.

Capterra-loader

I have used Slack as an inter-office communication channel, and ato stay in touch with friends

Jul 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple, easy to use user-interface that is intuitive. Easy to make chat groups, add .gifs, images, and hyperlinks to any conversation you are having. It is simply a great messenger tool, and has a lot of extra features that are actually useful in a professional work-environment.

Cons: I wish it could be more customizable on a few things such as having additional/more diverse color themes for the client, I found the default to be a little bland and simplistic. Beyond that the complaints are mostly simple aesthetics, and really come down to my personal preference for customization. I believe everything that doesn't break the client, should be customizable like alert sounds, key-mappings, and similar features for the client.

Overall: It allowed work conversations to flow freely from my desktop, to my laptop, and to my mobile phone. My co-workers and I really enjoyed the attachable media options for messages(images, .gifs, etc...) and I feel like it improved employee moral to have messenger service that was not only text. It made working on projects with co-workers regardless of either of our locations much easier, and the UI is really intuitive and easy to learn!

Top of the market messaging software that is intuitive and easy to use

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very intuitive and easy to use
- Can create channels that multiple users can be a part of related to a project or category
- Can attach almost literally anything to an individual or a channel
- Lots of great integrations
- Supports a lot of programming language markdown

Our team experience: We love slack and have been using it for quite some time. It's nice to slack each other articles and files that we will eventually some day in the future ask each other, hey do you remember x,y,z? Then we just search our slack conversations and files and it is right there. Big time saver I wish the rest of our organization would jump on board.

We also have a custom integration we have built out with slack and some of our products which was really easy to setup.

Cons: - Can be expensive when you actually need to upgrade to a corporate/team architecture
- Notification setup is a little confusing at first

Overall: It saves us a lot of time trying to coordinate and communicate when we aren't all in the same place and actually even when we are in the same place.

Capterra-loader

Amazing; best in class

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was admittedly skeptical when Slack first came out. I was using other chat tools that were cheap (or free) and just didn't understand what made Slack different. Now, I can't imagine life without Slack. It's intuitive and easy to use, and even fun emoji reactions and GIF support seem silly but as a remote team those little touches make our team members feel closer and build camaraderie.

Setting up integrations is painless and makes it easy to funnel all kinds of data into Slack. We're able to use it not just as a communication platform but as a way to dive into what's being worked on at any given time in our company. It also makes it easy to find important messages through search and to keep key bits of data accessible through pinned messages.

Cons: There's occasional instability ¿ maybe once a quarter it goes down for an hour or two ¿ but otherwise it's very reliable. It does consume more processing power than I'd like, but it's not the end of the world. (For what it's worth, I use the web app, not the desktop app.)

A convenient chat platform that can be expanded for person and business uses that has notifications.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Perfect for personal and business use cases
- Great for group chats and one-on-one conversations. It's flexible and easy to simply select a user from a group chat to start individual conversations.
- Convenient short-hand commands to grab the attention of users with '@'
- If you are offline and someone references your name/username, you will receive notification via email with a snippet of before and after the reference message. Very helpful to get the context of what was discussed without having to login to find out more.
- Multi-platform support: web-based chat as well as mobile support makes the transition from workstation/office to phone and keeping in-touch a seamless transition
- Free to use, and widely adopted.
- cloud-based, so no need to manage servers for this service.

Cons: - If it's a busy chat room with lots of members/messages, response from the web interface responds somewhat sluggishly without a refresh of the web browser session from time-to-time.
- As a wish-list item, I would like to have a way to aggregate all of my chat organizations into one web interface so I do not have to manage multiple organizations on separate browser sessions

Slack is easily the best inter-office messaging app I've ever used.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In our office, the built-in gif functionality reigns supreme. Much to our boss's annoyance, we like to spend part of every day hanging out on the various channels we've created, responding largely in gifs. Being able to create polls right in the app is a huge plus, as well. We can quickly vote on happy hour locations or meeting times in real-time, across two level of office space.

There's even an option to create and invite clients into their own channels, which has been incredibly useful for our company over the past year or so. Communicating with coworkers and clients, other than by phone, has never been easier or more fun, especially since Slack has a mobile app with all of the same great features as the desktop version, that allows you to receive push notifications at the time of your choosing when you're away from your desk. I'd give Slack 10 stars, if I could.

Cons: There are absolutely no cons about Slack. It's fast, mobile, and pretty darn fun. I don't even mind Slackbot all that much.

Capterra-loader

Fantastic communication software with a huge functionality set

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: I love everything about Slack. It nails user experience in a way that shows you the product designers and UX engineers just inherently understand how streamlined cross-team communication should work. There's a huge community of bots / plugins / integrations that really makes Slack one of the most versatile chat / team communication softwares out there.

Cons: There is very little I dislike about Slack. I use the free version for various personal groups and the paid version for work, and neither version has a significant drawback. If I HAD to pick one area where it falls short, its 5GB storage for the free plan is low when you consider how easy it is, using current phone technologies and camera qualities, for that limit to be surpassed easily. I don't disagree that 5GB is a reasonable low-end, but Slack should make it easier for users to bulk-delete files (or manage users' files) as a way to keep it below the cap. I understand WHY they don't do this (they want you to upgrade to larger plans with unlimited storage), but it's still a pain.

cloud based chat tool that boosts team communication and productivity

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Has great features and supports for organizing team communications through channels and chat threads; Streamlines team communications; Has great and very convenient search feature which turns your chat history into documentation; Great support for sharing different types of content, such as code snippet (with syntax highlighting!), markup content, files, etc; With the help of team directory, you have communication, file sharing and resource manage perfectly fitting in one place; Full access control with channels; Provides a simple yet powerful user interface which is addictive, you get the same experience with phone/desktop app/web browser interfaces; Nice and easy integration with other systems, such as github, jenkins, Trello, etc. Catching up with unread chats are easy and convenient.

Cons: The pricing model is not so flexible, it is charged per user. Team and annual license options would be more cost-effective. The Linux version of the app is relatively unstable compared to the other OS versions.

Slack is a great communication tool that helps keep in touch with your team

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way all of the different communications between you and your teammates are sorted. I really like that there are 'public' groups that anyone can join as well as private threads between you and 1 or 2 other team members.

There are also a ton of addons that can do different things like schedule events, track todo items, or compile everyone's lunch orders. A lot of the addons are really useful and easy to use.

Cons: There aren't a lot of cons I can think of. The only thing I can think of is that every once in a while, Slack goes down for an hour or two every month of so. I'm not sure what the cause is, but at least it gets resolved relatively quickyl.

Overall: Slack makes communication a lot easier between team members. It allows for public discussion in channels, as well as private communication between 2-3 team members. Slack also makes it easy to document conversations that have happened for easy recall. The addons that are available for Slack also increase it's functionality by a lot. These addons can make compiling information from conversations very easy and available to everyone who participated in the conversation.

The best communicative solution for business

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With this program I like that there is an opportunity to stay informed about internal conversations, subscribing to different channels. It's good that in the note the program announces my email inbox and makes the collection less about updates and more about being productive during our team. I like the general access to files or calls, which you can also have in a free plan. Mobile application is great, and I especially like how creatively this program describes everything new or fixed in each update. A great example of useful, easy-to-use log updates, something many other applications can take note of. There are many free tips that this platform offers, which can really help your organization and its communications to reach the level higher. I use Slack to communicate with my clients for quick feedback and information. Thanks to this platform, my organization has become more active in marketing, and we have increased our profitability with this excellent program.

Cons: The mobile version has errors and some functional problems. Sometimes it takes time to load images or files that disappoint me. Therefore, there is still something to improve.

I use Slack literally every day - and I'm not using "literally" in a hyperbolic sense.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: It keeps me connected with my co-workers for real-time input, discussion, and consequently productivity. We use Slack to coordinate schedules, assign tasks, and even just to stay connected socially. Channels allow us to create spaces for each intent. With so many of us working in different parts of the country, Slack gives us an appointment free environment within which to get stuff done. It is, in fact, the only "work tool" I use at home. I carefully guard the boundaries between my work life and home life with regards to all things except Slack (which I use on mobile while away from the office) because of the flexibility of purpose mentioned above.

Cons: There are times when the GUI feels clustered. Searching immediately comes to mind as it tries to answer your query while also keeping your current channel open, so everything gets squeezed. This is my only complaint with the whole program. Everything else I might complain about (like alerts) can be manipulated to my preferences within the options.

it is good tool for chat, group chat with lot of other options.

Dec 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is an awesome tool. I use this within my team and to other teams as well in my company. I found it very easy to create a group/channel whether it is public or private, we can add as many people as we want in the group. it supports a lot of emoticons, it can save the history for as long as you want. can send and receive large files using this. it is having the quite fast response to the chat with individual and with the group as well. we can make a video call, can share the desktop in easy clicks.in shorts I have found this very useful while performing my jobs and I feel quite relax and satisfied with the available functionalities with excellent tech. support. we can integrate with many apps and can even sen the mail to a user or a mailing list using this.

Cons: i don't see many cons or disadvantage of this software, only thing i faced while using this is when i connect a video call and share the desktop the response for this operation is slow and it takes time to get connected and share the desktop

Easy team chat with plenty of data sharing functionalities.

May 05, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My team is located across several timezones and uses this team chat program regularly. It helps us have watercooler types of interactions as well as solve quick questions throughout the day. We can have one on one conversations as well as subgroups. Uploading screenshots is very easy. I like how you can easily customize the name of the upload and add a comment.

Cons: The app takes way too long to load. I have slack on my phone in order to get notified when someone tried to talk with me. I see the push notification of a preview of the first comment and then it needs to load the app which takes a very long time and requires good wifi. This sometimes leaves me with the anxiety of knowing that someone tried to talk with me, but not getting to the message quickly or being able to reply. Good for short tasks and questions or conversations, but for more comprehensive work, I stick with email, because in slack older messages are gone and it is not as easy to keep track of pending messages.

Overall: It's good for team chat and getting smaller tasks done.

I've used slack personally for a few years, but recently began using it in a professionally.

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has all the basic pros of any messaging app based on internet connection instead of cell phone service: easy to use internationally and in areas with low cell coverage, can be used from a phone app or the desktop, and requires no cost outside of internet connection.
The additional pros that slack brings focus around it's flexibility. It began as a very helpful chat service because of the addition of channels within a certain group - this allows people to only join channels which are relevant to themselves. After slack gained a significant following they have done a great job with rolling out new features. The backslash features (reminders, etc.) are exceptionally useful and are not something I've seen in other chat apps.

Cons: I find it difficult to login to my variety of different slack groups. Each allows you to have your own username, but that can get confusing. In addition, in order to join a group you have to remember or know the URL. You must do this twice if you are trying to use the phone app as well as the desktop app.

Overall: It allows me to keep in touch with friends all over the country, without spamming everyone constantly. It also greatly helps in office communications.

One of the best team collaboration messaging tools out there!

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very powerful.
- Contains tons of features
- Easy and simple to use interface. No training required!
- Great search functionality. Contains functionality to search text inside images
- A large amount of emojis!
- Ability to copy and paste an image directly from a computer into the message
- Always available! Using this app from the last 2 years and never experienced any downtime.
- Ability to create private channels and give access to the users whom we need to.
- Ability to start a thread from a message
- Get notified when someone mentions our username in any of the conversations.
- Worked seamlessly on cell phones.

Cons: - Basic package has limitations in which old messages get deleted automatically after certain amount of time.
- Application hangs occasionally.
- Reconnect feature does not seem to work well. So if the internet connection is lost while using Slack, the only thing that works every time is to close slack and reopen it instead of relying on Reconnect feature

A Feature Rich Communication Platform

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is an all-in-one communication platform with many features. It's easy to separate work efficiently by creating dedicated channels as needed (both private and public channels) and direct message feature is there when you need to reach someone personally. Attachments are allowed for multiple file formats and many app integrations are supported by Slack. Also, as Slack is available on the web and as a mobile application (both iOS and Android), it's easy to switch between devices without worrying about missing an important notification.

Cons: Slack's free plan storage will not be enough for a large team as many attachments are sharing between parties. You may notify when your storage is filling up and will be able to clean the storage manually, but it'll be a tedious task for the admin.

Overall: It's a really easy communication with Slack. As the admin, I don't have worry about my users' device or platform as Slack supports it nonetheless. Even after a few years, I never wanted to contact Slack support, because their product is that much simpler to use.

Capterra-loader

The Best and The Great

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack is an awesome apparatus for group correspondence. You can make various channels for various themes/groups/ventures. You can have your arbitrary/social exchanges (e.g. dream football, legislative issues) in channels isolate from whatever is left of the vital stuff. There are bunches of mixes that can be included. Simple to transfer documents, pictures from Dropbox/Drive/OneDrive/nearby. I extremely like the adaptable emoticons/responses. It takes into account light-weight correspondence (like an IM) rather than substantial correspondence (like an email). @mentions ensures pertinent individuals see what you're attempting to impart. You can remark on a post (making a kind of sub-channel) without it meddling with whatever remains of the discourse. Console easy routes.

Cons: The senseless emoticons (and capacity to make your own) brought about a touch of lost time around our office - we invested a considerable measure of energy fiddling with this component. Likewise, this is yet another particular bit of programming for people to learn. Since it's not some portion of another suite of instruments that we as of now utilize, appropriation has been slower.

Overall: It benefitted my business a lot... It made simpler to contact my employees and my co-workers ... Video Calling and Calling picture make it more cool for business man.

An excellent tool to communicate with teams in different locations grouping the chats in channels

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the hashtag feature where you can send a message directly to the person.
The message pops up on their computer or on the application and I find that it is a very good way to get hold of people.

In my opinion this feature is better than competitor products as the messages are easy to group together.

We use it for software releases and use Slack for tasks that have bugs in them and we then store the details of the bugs in a spreadsheet. This works really well.

Cons: We use the free version and there is a limit to the number of messages that can be stored.
I think that they should review their payment policy as I have yet to work for a client that has actually bought the product.

Overall: It is an amazing communication tool. If I ever managed to persuade management to actually purchase it, we'd never stop using it.

We really like the private and public channels, which are very easy to use. We like the hashtag functionality.

We work with team members all around the world and it makes it much easier to communicate with them and to retrieve the chats afterwards.

Best communication tool I've ever used. Really easy to keep information where it needs to be.

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ability to segment information into threads so it's not overwhelming
- Ability to create custom Emoji, and how customisable the software is in general
- The fact that it's possible to use it for free without subscribing
- The fact that you can silence the details of notifications while still getting a notification that 'X' sent you a message

Cons: - The fact that pinned posts get deleted when you reach your message limit. I understand that messages have to be deleted once you reach your limit, but it would be preferable for all non-pinned posts to first be deleted, then only when all non-pinned ones have been deleted the pinned ones get deleted.
- Also, a warning message for when a pinned message is about to be deleted would be appreciated.
- Slack is quite hard to get used to, and I think there is a pretty high barrier to entry. It would be great if something could be done to make it more intuitive, but I cannot offer any specific advice here.
- It would be better if videos could be updated as videos, rather than as files

Overall: Has become my primary platform for communication with colleagues and friends, has allowed me to waste less time on Social Media with distracting news feeds etc.

Capterra-loader

Great for communicating and building an awesome team culture

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has many great integrations and features. Custom emojis add a lot of fun, as do customized auto-responses. The ease with which you can create different channels and chatrooms is also a great feature that allows us to have chatrooms dedicated to fun and culture and chatrooms specific to various projects. It keeps things organized, but it also keeps a lot of less-important conversation out of our email and project management software. We use twitter, giphy, and google drive integrations to name just a few.

Cons: There are a few interface features that are difficult to find. I always struggle to find the right window to add new people to an existing chat. Mobile uploads can be a bit slow or buggy at times. All in all though, the issues are minor and few and far between. We love using slack as part of our daily workflow.

Overall: An easy-to-use tool that requires little to no training, the ability to be in constant communication with team members remotely and in the office and the ability to easily search for past conversations

Slack has totally increased the feeling of community on our geographically diverse team.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has truly facilitated communication between our staff and being able to have both group chats AND private chats is helpful. Additionally, the channel feature allows us to keep chats about various projects organized.

I especially like that I can easily search the history to find a previous conversation or document. It's very comprehensive.

Slack has made it really easy to share and organize files, and I love being able to access all of it on my smart phone. And since the app is integrated with other apps I use frequently (e.g., Google Drive), I feel like I can be in excellent contact with my team no matter where I'm at.

Finally, I LOVE the fact that I can turn off the notifications when I need to focus (or sleep). I'm a huge fan of this app.

Cons: The only thing I don't like about Slack is the interruptions when I'm on a channel that only periodically involves me. They have addressed it with a "mute channel" option. I just have to remember to check that channel from time to time to see if there's anything I need to know about. But usually, if my team needs me, they will just engage me on another thread & then I can go in and comment.

Overall: I've gotten to know my co-workers better (we are all located in different states), and it's really helped me get quick answers to pressing questions.

Capterra-loader

The best chat platform for any team

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Slack is the best platform out there for chatting among team members. So easy to great channels and add the necessary people, personal messages, sharing files, setting reminders, it has it all. My team uses it for almost all communication. My favorite features include creating channels to keep information relevant and organized, being able to set reminders about messages, in case this is a message I need to answer tomorrow morning, adding reactions to messages for fast communication.

Cons: Honestly, this is hard to say. There is not much. Perhaps, the limited space. We can still share all the necessary information, but without getting the paid platform, sometimes older files or messages get lost. It is not so difficult, though, to simply ask a colleague to share it again.

Overall: I am constantly on the phone with clients when I hear that little ding on the other line. I ask if they are using Slack also and we laugh about how great of a product it is. That sounds like an odd exchange, but I cannot tell you how many times it has happened.

Slack is awesome to use and helps to get things done.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Slack is very easy to use, and makes it easier to communicate with multiple people and teams throughout the workplace. Once you have the keyboard shortcuts down, you can quickly jump from channel to channel to get the information you need and reach out to those you need to share information with. When you're away from a computer, the phone app is perfect for catching up on the go. Slack also makes work fun, with customizable options (emojis, gifs, highlight words) to make it work for you and to really get your message across.

Cons: When there is a service disruption, it often lasts a long time, and the status page doesn't always seem to be updated with what is happening.

Overall: Slack allows me to keep up with many different work teams in one place, making it easier to get things done. With the phone app, I can keep up with my teams at work, even when I'm away from the office: I'll only be notified of topics/words/channels I've set up in my profile to be notified of on my phone, but can participate in any channels and conversations I'm a part of if I choose.

Capterra-loader

Hands down best team communication/collaboration software

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Slack makes communication extremely easy within teams and significantly reduces unnecessary emails. Slack is very flexible and does just about everything you'd want it to do, and if it doesn't, there's usually a plugin that can. And it's extremely affordable (free) for getting started.

Cons: Like any messaging platform I've ever used, from time to time notifications don't work. It can also be difficult sometimes for a new user to understand the channel structure but for the most part people are all familiar with slack by now.

Overall: Slack is incredible! It makes it easy to track progress/communications by topic while only including relevant parties, which is much more efficient and effective than email. It also makes it very easy to track prior communications to go back and reference when needed.

Even down to the small touches like allowing you to paste an image from the clipboard and the ease of which you can snooze messages and or access them easily from your phone or computer, browser or desktop app slack does just about everything right. And it doesn't cost anything for a small, growing startup like mine!

Capterra-loader

A flexible communication tool for remote teams

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the notifications, the way I can keep track of what is going on and the fact that I can unify two, three different platforms in one. No need to Skype anymore, as I have all my conference calls on Slack. No need to keep track of e-mail as much as before; custom Slack channels help me monitor projects and be up to date with discussions. There even are tools and add-ons that can be downloaded and I even used a kind of "who's who" game for being able to recognize people in the halls -- now that's innovative! I couldn't revert to not using Slack now, it is my go-to communication tool.

Cons: Sometimes it can interrupt you a bit; mostly when notifications are enabled for chrome. I am curious in nature, so I can spend a fair amount of time just reading up on past conversations and can't let a mention go. The iPhone app would normally be a "Pro" for me, but if you struggle to disconnect from work, then it can quickly backfiire. Other than that, this is an amazing tool.

The best messaging platform for all size teams! I totally love Slack!

Jul 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Our company is an organization with members from six countries, and with Slack we feel we're in the same room. We don't have any issues like we have with email and instant messaging system. The channels have various streams of communication, and it's absolutely free. Moreover, the best part is that we can always upgrade Slack whenever we want to. And in the case, we really need a new channel to figure out the brainstorming ideas? It just takes us a blink to generate one. And if we need to integrate with a plugin named A to meet the requirements named B? It's extremely easy to do that. With Slack all the thing is very flexible, easy going and straight forward.

Cons: It's not easy for me to think of a disadvantage of Slack, but if it exists, maybe it is the connection speed. I hope in some cases that the Internet speed is not stable or a little bit low, Slack can adapt well and response rather faster than at the moment. Anyway, I'm still satisfied with Slack now.