Who Uses This Software?

Our customers range from two-person startups to Fortune 10 corporations. In fact, 77% of the Fortune 100 uses Slack.


Average Ratings

5366 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.67/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • Slack
  • www.slack.com
  • Founded 2013
  • United States

About Slack

Slack is where project management happens. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered.


Slack Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Status Tracking
  • Time & Expense Tracking
  • Traditional Methodologies

Slack Reviews Recently Reviewed!


Capterra-loader

i use slack alot and i enjoy working with it. it is a great prouduct with great potential.

Jun 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: i like collaboration, and slack gives you that. you can collaborate with your team where ever they are in the world and make great things. the UI is very nice. i will say continue the good work

Cons: well the only thing i dont like about this software is that it consumes alot of memory on my linux machine. some time it make it hang

Overall: i bring joy working with it. effective in collaboration. i love it

Capterra-loader

The vast majority of my communication with friends and teamwork goes through Slack.

Jun 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: Integrations. the Salesforce and Invision integrations are good enough but I have the ability to link Slack with at least 10 apps that I use on a regular basis. This helps me integrate Slack with my pretty much all of my normal day to day activities.

Cons: There aren't a lot of added features for the standard or plus packages. Having video calls is a nice touch but other than that, you don't receive much once you start paying for it. It would be nice to see more feautures in the future as the product expands.

Great for group messaging

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I was introduced to Slack when I was working on a large event. It is truly a great way to stay in touch with others as well as send different information that is needed. I felt like it was easy to catch on to how it works and it was fun to use

Cons: Some of the options were a bit challenging to understand and took a bit longer to pick up. Sometimes there was a lag time with the messages being shown which can cause confusion

Overall: Ease of use; pretty user friendly and easy to pick up. Fun emojis

Awesome Software!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This application helps me to prioritize what is needed to be done first. It is very easy to use and user-friendly app.

Cons: None so far. Keep up the great job!

Capterra-loader

Best chat software ever!!!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to create conversations, the integrations with other applications is seemless. The search tools is really powerful

Cons: Slack has some additional paid features like extended search that in my opinion should be free. A better option for background images and color.

Overall: Daily communications with co-workers. Keep tracking momitor group information and announcements

Best internal communication platform

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that you can create channels to project manage and really keep all information in one place with the appropriate people. You can also share files which makes things super easy and accessible.

Cons: The only con I would say is, its hard to keep track of conversations since it is not an email thread.

Overall: Organization and efficiency.

Amazing chat service

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack is great for chatting - whether it's for personal, business, or casual use. Their mobile app allows you to communicate on the go.

Cons: After using Slack personal, business, or casual use I can't really find any cons with it. If you want to be nit-picky the free version doesn't allow you to delete chat history.

Big fan. I'm not sure how companies can possible work without slack.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I use it every day for millions of things. I have multiple integrations built in so that slack acts as the hub for all of my work. I really don't like emails. Slack is so much better.

Cons: There's really not a lot of things I dislike. It's an extremely useful tool and I wouldn't work without it.

Amazing tool for programmers to collaborate

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slick UI, easy to learn, lots of emotes and easy to add new emotes, as a programmer I love how I can share pieces of code easily with my peers.

Cons: I find the iPhone application is a bit buggy when it comes to notifications and switching between channels.

Slack is amazing for communication between companies.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that you create Groups for different teams and then add files easily. Sharing files have never been so simple as well as having all message seasily saved.

Cons: I don't like that you can't delete the message because if there is something I want to share it won't be deleted.

Overall: This software allows companies to communicate in a cost effect simple way that's fun and easily assessable.

Great messaging platform with a ton of great plugins

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: My team uses Slack at work and I basically live in that app. It manages to solve a bunch of needs at once, from instant messaging, to video chat, to a team wiki, and much more. The open and closed channels (for public and private conversations) are a great way to cut down on emails. The ability to customize your notifications means you can control how often you want to be bugged about what is happening in each conversation, and the alert forwarding means you don't have every device you own ringing with every single message you get. The file sharing and rich search means that just about any in-progress document that is being collaborated upon can live in Slack. We love the Post feature that allows you to create Markup-friendly documents directly in Slack that can be referenced easily. We use them as a sort of knowledge management tool for new users to get caught up or existing users to reference important information. And perhaps my favorite feature is the vibrant development community that has created what feels like hundreds of different plugins and apps. Some of these connect with popular web tools like Google Drive (connecting it will alert you directly in Slack when a document you own has been edited or commented on), or apps designed specifically for Slack. These include everything from chat bots to polls, to much more.

Cons: While it's great that there is a version of Slack for just about every conceivable platform, like Windows, Mac, iOS, Android, etc., as well as a web version, the desktop apps are basically just web containers and don't feel as snappy at times as they could. And while most of my team is tech savvy, some of the tools are not particularly user-friendly for those who aren't comfortable with the things like slash-commands.

Excellent all in one communication solution

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I use Slack to improve the communication between me and my university students. It has significantly reduced the number of emails I receive on a daily basis and has improved the overall quality of communication. Students find it far more informal and faster to get assistance and it allows them to help each other or participate in group topic-specific channels. Many students use it on their mobile devices and on desktop Macs, PCs and Linux machines

Cons: Slacks news support tool allowing users to give other users access to control their pc is not available for Linux users.

Makes work and personal-communication-at-work easy

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Slack is in my opinion the best way to have quick work conversations that don't interrupt another's work (or mine) like an in-person conversation. Easy to toggle between conversations.

Cons: I have notification settings to be rather confusing, wanting to mute channels but not sure how to. The current method of notifying a channel when someone has joined or left is not idea.

Great Project Management Tool

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to organize projects, keep clients in the loop and makes communication between client and customer seamless.

Cons: I haven't found any real cons about slack as it has everything and more than I need for my design business.

Great functionality!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: I love that slacks interface is large. I also love that you can use direct messages as well as using threads. Group messages are very easy as well.

Cons: Not being able to change the coloring can be a little bit annoying but it is not a big dis tractor.

Overall: Easy of communication, written response's. Real time tracking.

I use Slack to communicate with my colleagues both at the office and from outside

Jun 14, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Slack is easy to use with a nice interface. In particular, I find the mobile app itself to be easy to operate. It also provides a "cool" way to connect with my colleagues and remain connected once leaving the office

Cons: The desktop version of Slacks slows my (fairly new) laptop down quite a bit. Other cons are that the conversations are not private, it is all recorded and viewable. The informal nature of group channels can lead to inappropriate behavior and things being said. It can also be distracting.

Slack has streamlined the way our team communicates and shares ideas.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how seamlessly I can switch from one device tot he next and have everything at my finger tips. Grouping ideas inside of our teams Slack is intuitive. Having a separate application for communication regarding work concepts is also a major plus. Replaced email for us. Continues to reveal even more functionality as we go along.

Cons: There is a bit of a delay between submission of multimedia and it posting to our group's Slack for everyone to see. Also wish there was a way to highlight certain submissions to stand out when going back to quickly review.

Overall: Constant collaboration right at my finger tips. Streamlined communication regarding group projects that has succeeded beyond the capabilities of email.

my company/employer switch us all off Skype to Slack to communicate it has been great.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: easy to use, can call co-workers through Slack, upload files easily ...share screen easily and the phone app works great.

Cons: sometimes difficult to search for someone, when you are trying to find a contact it can be dificult when there are multiple names that similar.

Overall: calling people through the app

Faster responses than tracking down someone in the office or leaving a VM for remote co-workers.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Quick way to communicate amongst team members. Really like the ability to send links and attachments within the message. Improves communication and response time, particularly when co-workers are inaccessible in meetings.

Cons: All of the previous messages stack up in the view and it gets pretty cluttered. I would like the ability to collapse older messages. Like being able to put in tasks in my feed but would like to be able sort, classify, collapse views.

Overall: quicker responses and better communication throughout the company.

Slack has been great in helping our depts. keep on the same page.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Great for sharing info between groups and depts. good not from just chat but useful as a knowledge base for stored info.

Cons: Interface is a little dated but seems to do the trick fine.
Updates seem to be too far apart.

A tool I couldn't live without

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: We use this for everything at my company - more than email. It is very easy to use and great for collaboration with remote employees and a helpful tool to keep everyone in the loop of what we're working on/questions for various projects.

Cons: It can be distracting to have Slack going off all day. I have to turn it off to get into my deep work otherwise I would be checking it every time a message came through.

Overall: I have recommended this program to various people already. It is my primary communications tool and has changed the way I work. It's incredibly helpful to have ongoing strings for ongoing projects. It's easy to go back and refresh myself on the details and it's fantastic that it's open to others to read and review.

User friendly and works great

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I'm also a big fan of Trello and it works great with it. Preview images and read documents anywhere

Cons: Nothing from the top of my head the only issue I have is some external representatives wont join in.

Great communication tool for teams

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: The software is easy to use. They have some kind of wysiwyg text formatting. The ability to create channels.

Cons: They have limited space for attachments (I believe on can be more space though). Always to forget how to use their formatting without hint somewhere on a visible place ))

Capterra-loader

I regularly use slack to stay connected with professionals and its amazing experience.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: I liked the user interface and the way it flows throughout. I really enjoy the chat facility, notification features.

Cons: Unable to find a facility for removing unwanted messages after reading it. I really suggest implementing the feature for deleting messages. This way if we want to keep just useful and important messages our chat history looks clean.

Overall: I got networked with like-minded people.

Love this app

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: This product is great when managing a small business, it's a great place to be able to keep all of your creative ideas in one spot and brainstorm.

Pros: I like how simple and user friendly this software is. Anyone could navigate it with ease, regardless of experience.

Cons: I can't say that I really have found anything I don't like about this product period of course I would love it if it was all free but I completely understand why they have to charge.

Keeps me and my team on the same page!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack is great for when my team needs to deploy new content, collaborate, or process anything else as a team.

Cons: Each member of the team needs a decent amount of training to get them using the software properly. From there, smooth sailing!

Great product for teamwork

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Slack allows you to chat similarly like on Facebook or other sites, with features like images and documents, but is espetially usefull for teamwork.

Cons: Mass deleting of messages was not possible or limited from my understanding. Setting up wrike bot as an addon was a bit challenging with making its own channel. There could be better support for such addons.

Overall: Teamwork got better with this software. We are no longer communicating one to one or in other software like wrike, we rather use Slack for mass team communication.

Capterra-loader

The best thing that happens to my team productivity

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Just the best for team messaging.
I simply cannot live without Slack.
You can do a lot with your messages in Slack.
Unlike chatting in Skype or Messenger, you can save your message, create threads, talking about multiple topics at a time.
I recommend Slack for anything. Not just for work.

Cons: The login process. I have too many slack accounts and too many slack groups that I don't remember all of them. Sometimes I didn't remember what email I used for a particular slack group.

Overall: Just the best messaging tool for work.
And it's free.
The free tier is more than enough for small teams like ours.

Don't underestimate the power of the search function

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Slack is powerful, yet simple to use. From the most tech-savvy members of the team to the least - everyone is able to get value out of it. Using little tricks like always making sure you share relevant resources and documents via Slack (giving a central search location) to collaboration that doesn't require real-time presence, the tool is a godsend. I'm a member of more than one Slack group and switching between workspaces is intuitive, and each space can be easily customized. You don't have to end up overburdened with notifications. The integrations and search are incredibly powerful and often overlooked.

Cons: The only real caveat is teaching your team or users to have discipline in using it to it's best effectiveness.

Makes team communication easy

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that slack is the goto place for communication with our company. I sometimes work from home and I always feel connected via slack. It's smart, easy to use, and works perfectly for my needs.

Cons: I do wish slack did a better job at highlighting it's unique features. There are so many shortcuts that I'm only just getting used to. It would have been great to have been more aware of these sooner. Perhaps slack could have fun, did you know tidbits in the app that were easily discoverable.

Capterra-loader

Great messaging app for our company

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: We're distributed team building our own products. Slack helps us to keep all of us on the same page.

Cons: It is a bit pricy, free plan has limited integrations capabilities. It's not a native app that's why sometimes it works not so stable, in really rare cases indeed.

Slack is an innovative communication tool

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Slack is super easy to use, and very intuitive. At first, our graphic designer fell in love with it, then one of our developers, and now a majority of our staff are members. We use it daily for our communication, and I have incorporated several third party apps which make it even more critical to our operation.

Cons: The only problem we've had with Slack concerns the notifications and ensuring that people respond to messages posted in the channel.

Overall: Slack has taken the place of applications we were using previously. Through integration, it has combined other tools, such as Freshdesk, Olark, and Pivotal Tracker, so that they can be monitored in one space.

Switching from another service to this was the best decision

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The slack integration api is the best feature and its one of the features we utilize for real time notifications. Another thing is the recent addition of being able to share screen and draw on top of it so that everyone can see whats highlighted. That is definitely one of the charming features of Slack.

Cons: There have been connection issues lately so I am not sure if its something internal or it's temp. But besides the connectivity, the ability to not see replies to comments inline makes it a bit less user friendly. When someone responds to the comment, we should be able to see it in the chat directly without clicking on # of replies and then seeing them in a different view.

Overall: Productivity and communication improvements.

very nice way to communicate

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to utilize and a nice way to communicate without having to send an email. also i like that it has an app so it is easily accessible

Cons: too similar to twitter and while easily accessible via mobile app it is too accessible and constantly keeps you at work

Capterra-loader

Amazing! Innovative!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is amazing being able to collaborate with my peers in an easy to manage system. It's very well organized.

Cons: I really can't think of anything- the only issue was one day it was down! I never realized how much I truly used Slack until I couldn't login!

We use SLACK for all of our office correspondence - much quicker than email.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very secure. The ability to have personal conversations much quicker than emails. You can also easily have multiple conversations going on at one time.

Cons: Unable to see older posts easily ~ we use the software specifically for our interoffice communications, and we have well over one hundred users at any given time of day as well as night.

Overall: Ease of use among all of our associates

Great messaging tool for your company

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The good thing about this tool is that you can access it from multiple platforms and devices. It supports both Mac and Windows and you can choose to access it from your browser or by installing the application locally.
In my opinion, the installed version works best, as happens with most similar platforms but the browser version provides you with the option to access anywhere you are.
The mobile versions of the tool work very well too, so that's definitely something to take into consideration.
One great thing about this tool is that you can create multiple channels and make them private if needed.
One other feature I found extremely useful is the fact that you can create reminders. These can come in multiple ways. To name a couple of options, you can set a reminder for a given message that you want to revisit the next day, for example. Or create a reminder to alert you every Thursday of your one-to-one meeting with your coworker.

Cons: The way you can enter emojis and format your text can be tricky at first if you don't know the tool, but once you do it's actually really fast to do so. On the plus side, there are multiple formatting options as strikethrough, bullet lists, code blocks or blockquotes.

Slack is a great business tool for quick messages for individuals as well as larger groups

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ability to make groups private as well as public. Using gifs and other emojis livens the business day.

Cons: I am unable to figure out how to create folders and organize my own slack sidebar with different channels. While they are organized by name, I did not name the groups and would like to associate different groups together at different times.

Easy interface, looks smart.

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I love the look and feel of this software both on desktop and as an app. I like the notifications, the customisation of colour, the team settings.

Cons: I can't really think of anything I dislike about slack. I guess one idea could be to integrate other apps into the interface so it's more streamlined, e.g. mail.

Capterra-loader

it is very good communication tool with many rich functionalities. It is user friendly.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: Rich set of tools and options, very easy to use. as per my opinion software is mainly useful for developer who is working in IT company for sharing requirement, doubt etc.

Cons: The big disadvantage for this software is deleting message which is difficult to keep record of the message.

Overall: good software

The Lifeblood of Communications for Teams at Different Locations

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Slack is easy to use and helps keep the personality of the office culture in tact even with remote teams. The ability to attach files, have group conversations, and keep information in your own threads for later access is fantastic. It works equally well on PC and Mac, which becomes critical when creative and non-creative departments need to communicate often.

Cons: The inability to set an away message auto-response is the only feature that inhibits from five stars all around on this product. While you can set away statuses, nobody ever pays attention to them. This is the only capability that's lacking to make Slack a true e-mail replacement.

Very friendly :)

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My favorite part is: short message while uploading the complete surface :)
Friendly, colorful, helpful.

Cons: I cannot read messages which are old than 3 months. Sometimes this is really embarrassing and irritating. In these cases I feel that I cannot trust is Slack :(
(I know this is because software license.)

Overall: Easy communication. Easy to upload files, share feelings with icons.

Capterra-loader

The replacement for internal email

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you are not currently using Slack, start! And then have your team stop using email for internal communication. You will increase productivity by at least 10%. Saves time, manages projects, better then email will ever be able to.

Cons: Once you are using it after about a year you will end up going away from the free version and on to the paid version. And the paid version can be a little pricey.

Slack review.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Slack unifies our entire team comunication, making work flow even better. and can easily search and finf all your files, messages and colleagues in one place.

Cons: Felt its very old, nowadays as technology is improved, applications should also improve as generation.

Slack is by far the easiest to use messaging/communication program out there!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organizational structure is excellent. Message tracking is awesome. Ease of navigation is by far easier than any other program in its class. If you ever lose your password or don't want to enter a super long one in, they have a great system for emailing you one-time-use codes to connect up. This is extremely handy for new computers or devices when you use long passwords!

Cons: It's a little difficult to find details about how to get access to a group at first but once that was explained, it's extremely easy!

Overall: Slack allows me to effortlessly connect with my team and stay on top of issues as they arise.

Capterra-loader

In my opinion, slack is one of the best team communication tools out there.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy segregation of teams and individuals. Very slick interfaces in desktop, web and mobile versions. Well developed and refined product with no glitches or issues.

Cons: Sometimes it can be difficult to view the various active threads to see where there are messages waiting for you and you keep having to jump in and out of interfaces checking various threads.

Overall: Slack has provided us with a flexible communication tool that allows us to stay focused on specific projects and has become useful in our personal lives as well.

Best help line channel for remote teams

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great app for team members who need support from their management team who are also working via remote office. It lessens the clutter of unwanted emails as well.

Pros: It helps me monitor and filter important messages being cascaded to remote teams. It keeps me up to date and skip non essentials.

Cons: I only feel that if the tool is not used my one key member (not tech savvy) of the team, we revert back to emails instead of using the slack to let them participate.

It's excellent, but it has a but!

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use, excellent interface. You can create groups and assign roles. Once you get used to it, you can't use anything else. But you have to see the cons first.

Cons: The privacy is not, apparently, important, or it's just a glitch. But you can access (somehow, I'm not gonna write how) groups without being in them (this might be fixed now, I'm not sure). Also, the administrators can see your private messages, which is not convenience for most of us.

I used slack as a form of inter-office communication for over a year.

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The first thing I would say is the ease of use. It is very straightforward. You don't need to be a software expert to be able to use its features.

Cons: I feel like it is fine for what it is. There are not many major cons that I can think of. It's a fine software.

Invaluable for any team .

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find the name ironic ,considering how much Slack helps with productivity increase . Easy to set up and use . What I like best it the remote communication option ,which helps you and your colleagues handle everything related to the project as quickly as possible .It is subject to customization and integration of various plugins you may need .I also find the search engine it in to be one of the better developed ones .

Cons: It can be expensive if you need it for a large number of users ,but well worth it . Crashes a lot when a lot of people use it at the same time .

Collaborative productivity tool with one big weakness

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Slack is convenient because it's easy to use, integrates with a lot of the other tools we use at the office such as Front and our backend order entry system, and allows the company to stay connected on matters large and small. Slack is highly configurable to a lot of different business needs and gives backend processes and data a nicer, easy-to-read interface. The automations in Slack also cut down on the need to personally reach out to certain team members with access to data as it makes information more transparent.

Cons: The search feature is really poor. It would be good if Slack could recognize that you'd like to search within the specific channel in which you began the search, and if it supported a wildcard to pull in a broader range of data. There's a lot of data in Slack siloed into different channels, and since it's so easy to send hundreds of messages, users need a much better way to quickly get the data they need.

Easy way to communicate within a small team

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack allows us to conduct informal conversations at the speed that we need them. We are able to ask quick questions within our team without breaking our stride with other work.

Cons: I wish the notifications were a bit clearer when other screens are present. It can be hard to know that you have a message waiting.

Capterra-loader

I love the forum options on Slack

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to connect with other strong, independent women and talk about sensitive topics in a safe and non-judging environment.

Cons: It was quite difficult to learn how to use it at first! I also wish there was a way to decrease the amount of notifications on the app, or at least be able to pick and choose which threads you'd prefer to receive notifications on. I was receiving hundreds of pings every day until I finally turned my notifications off on Slack altogether.

Overall: A place to speak my mind online without being judged

robust and mature messaging platform

Jun 13, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: To my satisfaction, my experience gives availability of a free level is ideal for those who want to see how Slack works and it is not a paralyzed version

Cons: the bad thing is that this is another different piece of application for people to adapt since it is not part of another set of tools that I have already used the adoption has been slow.

Slack has allowed my team to brainstorm and keep organized

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Multiple tabs for conversations that you can title. You can also upload pictures and write yourself a reminder.

Cons: Slack was slightly confusing at first. I also mainly use the mobile version and sometimes there are glitches.

Love it for work

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I never used Slack until my current job and I love it. It's easy to use and pins my phone. Customizationable, you can share documents, and even search documents/chats.

Cons: Only con is if my computer is on with slack I won't get a notification to my phone so if i'm away from my desk I won't see I have messages until I return or turn off my computer while I walk away.

Capterra-loader

Slack makes internal communications easy.

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack allows my team to chat quickly and easily to each other regarding various projects. We like being able to create various channel groupings to discuss areas in our business and our projects.

Cons: It's been awhile since I took a look at pricing. For our needs, we only use the free version of Slack, and try to make due with it. We took a look at pricing awhile ago and it wasn't for us. However, we'll take a look again to see how we can better utilize Slack for our business.

Overall: It's quicker and better than emailing things internally to team members.

Easy, simple, basic

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: I like how its a basic messaging platform that can be used to communicate with employees and collegues. Great program to have in a company of any size.

Cons: Slack can be very basic compared to it's competitors. It should upgrade to add some features to make it more of the go to program. Add gif usage, pictures, files... thing to make it an all in one messaging program.

Capterra-loader

A fun way to connect in the workplace

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to connect with my colleagues in a fun way in the workplace. There are lots of different bots that do interesting stuff for you and an "icebreaker" bot so that people can learn more about each other. It's also a good way to make information reach everyone in an efficient and quick manner. I genuinely enjoyed it while its usage lasted in our office.

Cons: Kind of difficult to get a hang of it at first and I wished we could make channels between two users (that only them can "chat" in it/edit) that could also be viewed by everyone else.

Overall: Efficient communication around the office as well as being able to connect and click easier with my colleagues.

I have used Slack for multiple companies that I have built, it is my platform of choice.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, setup, I have never had any issues with employees using it. I like how you can create private and public channels. I also appreciate how everything is searchable.

Cons: I really can't think of anything, I have used the free and the paid versions and they are both powerful. I think Slack is doing it right.

Top notch communication tool

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Slack literally has everything you need and more. A great way to create relevant channels for team and project discussion or just to DM your work buddy some funny giphys.

Cons: I wish there was an option to see files shared between correspondents/channels rather than most recent. Sometimes there is a file that I will need to backtrack to a certain conversation in the event that it needs to be downloaded again and it's tough to find.

One of the best options out there for any project you want to manage.

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Slack got tons of features that i can't even count and most of them i like and need in many of the projects i work on like the ability to use 3rd party apps like remainders and also i like the way magic password thing that allows you to login even if you can't remember you password.

Cons: Sometimes i need to teach my colleagues how to use it which wastes a lot of time so they need to make some modifications i think.

A great connectivity tool for any office, especially good for keeping in touch remotely

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is actually intuitive and easy to use. Very little fluff or patronizing additions, just a clean way to talk to coworkers.

Cons: I would say that external apps used in Slack itself aren't always well integrated or even usable. Lots of errors and some apps causing it to crash isn't too uncommon

We use slack in our company for collaborative work, we create channels for specific topics.

Jun 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's free to use the basic version, it has a mobile application so you can work from everywhere, it can be integrated with other products like google docs, to do task.

You can use it to track all stuff for a specific topic.

The design makes it easy to share or review a document an also you are able to chat with other team members.

Cons: It has a limit of storage in the free version, as many things are made with commands sometimes its hard to remember the commands. When you have many channels its hard to find one specific channel.

We were thinking about purchasing a non basic version but we think the price for user it's too expensive.

Overall: You can keep track of anything in the company, from a meeting with a customer to a dinner with other team members. As we use it with some customers, its easy to keep track documentation, reviews and collaboration.

Capterra-loader

Our company loves Slack!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and customize (especially for emojis). You can create different channels or direct message.

Cons: Nothing really. We haven't had many problems of downtime or anything. I can't think of any cons in this program.

Streamlines Communication In Your Project

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has become the most used platform for project management and communication and for me it is the ability to divide discussions into separate rooms and keeping the discussions organized.

Cons: One thing I dont like about slack is the inability to create a room and allow only admins to post on it, similar to making announcements.

Overall: Drastically streamlined and improved communication for all my projects.

Slack

Jun 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love Slack, it's very easy to use (the basics) and there's lot's of options for group chats and reminders and such

Cons: The bot-commandos are a bit hard to grasp at first. A beginner wouldn't be able to use all of the functionality.

Capterra-loader

The best communication tool for big teams!

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really simple and intuitive to use, plus it allows you to customize it as you like with bots, plugins and integrations from other software (Jira, Standuply, Google drive, etc)

Cons: Maybe if you need to handle more than one company it's not that easy to change between workspaces, but besides that it's awesome!

Slack is the only real-time messaging tool that my team (40+ people) was able to use w/o problems.

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is extremely easy to use and easy to setup on your computer and phone. In addition, if you know the e-mail addresses of your coworkers, you can add them to a slack channel in bulk.

Cons: One of the most annoying things of Slack is the fact that it's not possible to reorganize and sort the slack channels on the left menu as you want.

Using slack is very easy where we can send document easily and safely. All document file can be sent

Jun 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything the design features we can add apps we can send all kind of document we can message our friends too

Cons: I don't find any cons more function can be added will be nice sometimes it will be slow to open after login

Slack stands out clear winner here and It changes the way we communicate within our team

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * The best feature about slack is its channel and the direct messages user experience, very friendly and kind of easy to play around even when start using initially.
* Integration of apps feature is really great, where once you link the respective apps everything will be present here all at one place. Making life simpler
* Slack "Search" should definitely be highlighted here.Filter options search is very specific like conversations only with certain user, only in a certain channel, or any of several other filters .
* Slack in-built Call and File sharing/Code snippet is something which is great and used mostly everyday and works like charm.
* "Slack" be it Web/Android/Mac/IOS or even Linux. They have their apps available making it more of a reason to use and not to think about any restriction. Can use anywhere and everywhere
* Switching workspace is another killer feature that Slack has, allowing user to switch without being logout from one.

Cons: * It's slower sync on its startup makes it bit disappointed here. It's because It fetches all the data at once on load, so more the data higher the time it takes.
* Mobile push notification shows only top two items even if I keep receiving messages It still shows top two at the push making you to open the app to read all.
* Mac app Icon notification always shows the red dot even after clearing unread notifications,That makes you to miss seeing when you actually have one.

Overall: Team collaboration become much easier and simpler because of its features.

The best team chat out there

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use for new joiners, interactive, fun and pro at the same time. Anyone can create private and public channels. fast search through history of messages.
Love the easy to send code snippets and that it support almost all file extensions
Great integrations and app ecosystem + easy API to generate webhooks with out platform

Cons: The frequency of new features and updates seems to have slowed down. Some bugs have not been addressed for a while, e.g. sharing images from one channel to another is aweful (if you add a comment, when sharing an image, the receiver won't see it but the original sender will!)

Overall: Best in class corporate chat

our company can't communicate without it

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very easy to use. I love all the emojies and the ability to make my own emojies. I love all the integrations!

Cons: Honestly, I can't really think of any negative aspects of this tool. You can even make phone calls with it.

Easy to use tool for constant communication

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent ability to take communication channels with you everywhere you go. Utilizing the app has been key.

Cons: May be fairly minor, although having to ensure user licenses and passwords were correct through some company changes required admin.

great communication

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to use and easy to communicate with the other employees. also easy to find posts about certain issues and context.

Cons: I cannot think of anythIng that i do not like about this app. sometimes the do not disturb setting doesn't always work.

We're able to categorize our different message boards and share within. Works very well for us !

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. I caught on right away, and I'm the oldest on our team. I am finding more and uses daily!

Cons: The name! The people in our office are calling each other slackers. It makes for a lot of funny comments though!

Overall: Fun to use, and people are yelling across the room at each other any more!

Good enough

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Good enough for team chats and quick communication within the company. Calls work fine despite it took long to connect.

Cons: Is not the easiest system when need to create several workspaces, etc. Also sometimes don't get the unread messages sign.

Slack has improved my productivity and fostered a collaborative company culture.

Jun 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Slack is super easy to use, I prefer it over email. I like that you can snooze, set statuses, and send yourself reminders. Adding people to specific teams or channels and having dedicated topics by channel helps organize the noise.

Cons: It can be buggy but I know that's the case with any fast growing software company. It's also really expensive so companies often use the free version. There need to be better package deals for for-profit schools and companies that have more than 1 account. I also wish we could set our own inactive timeline that would automatically deactivate users after a certain amount of time.

Excellent cross platform team messenger

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Slack has really helped ring the death knell for long, necessary email chains in my company. The ability to share files easily and instantly notify team members about tasks it great. And then there are the integrations - so many fantastic integrations! There's a reason why Slack is now industry standard among many small to medium sized companies, especially startups.

Cons: Channel management could be better. And compatibility amongst browsers other than Chrome is also a bit limited, especially concerning voice and video calls.

Overall: Excellent team communications that integrates with the vast majority of our other software.

A great tool for organizations, as long as someone knows the lay of the land.

Jun 12, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This program is a great way for multiple members of an organization to communicate in the same place.

Cons: It can be confusing to get to know the "lay of the land" of this program, so it helps to have someone on your team who is familiar.

Capterra-loader

Love Love Love!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this at work daily to communicate. I work remotely and it is the only way my company collaborates from all across the country at the same time. We can share large files through Dropbox, give presentations and get instant feedback from our co-workers. I don't think my job would be possible without Slack!

Cons: The free version runs out of space pretty quickly if you have a lot of users (10 or more people) I suggested getting the paid version of Slack, it's worth it.

Overall: The benefits I get from this software daily is the ability to work remotely.

Capterra-loader

Amazing inter-company communication tool.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use for new users. The "@channel" tag to send a notification regarding a message to an entire group of people helps everyone stay in the loop on important matters.

Cons: Could use a feature for admins to be able to see conversations between employees (non-admins). Slack could use more reporting type features for admins to be able to see statistics on the types of communications being made across the platform.

Overall: More overall control of my entire retail operation. More well trained employees, and ability to ensure messages are communicated in a discreet and timely manner.

Slack is great for Remote Teams

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Slack is the "group email" replacer that we needed. Rich featured group chat, with threading and notifications.

Cons: Storage limitations on the free version are pretty low, and the paid version is expensive for large teams.

Great communication tool

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: We've been using Slack for some time and it's amazing. It enables us to better organize our communication and have some integration with external tools.

Cons: The paid plan can be cheaper for small companies. Also the administration interface is not that easy to use.

Capterra-loader

Productivity Tool at its best

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The app guides you how to do things from the start so you won't feel getting overwhelmed. This is a must have tool for collaboration as it makes everything simple and easy to do.

Cons: Mobile Slack may need to develop more as it still has some bugs I encountered, and some occassional slowness are encountered.

Best software for project execution.

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is one of the best software around for project execution. The best part which I like the most the sales contract module and budgeting option.

Cons: It would be too early to comment on this, so far everything is going fine and up to our project expectation.

All the features you love from Discord designed for a productive environment.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Use it on your work computer and your phone to always get notifications. Pin important announcements to a channel. You can use threaded replies to a message to avoid clutter in a channel. React to messages with emoji and /giphy, set statuses, create and customize channels, easy to search for past messages, use voice chat with your shift. Great for work-at-home collaboration. Ability to integrate apps and bots. Use do-not-disturb for when you're off. Great user interface!

Cons: Free version only archives a maximum of 10.000 messages. I really don't have any other complaints. Works great!

We use slack at work and most of the time is excellent with the exeptions of some random crashes.

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like the integrations we can set up with multiple services which we use. This means we can have alert channels or any add any kind of bot we need.

Cons: The mobile app is unreliable. It feels like is just a website in a shell. Slack should go native instead of this. The same goes for their desktop app which is build in Electron. It uses lots of ram and is unreliable

Capterra-loader

If you need collaboration between staff members, Slack could not be any easier

Jun 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The ease of use is amazing. Quickly asking a staff member for info or for a file using Slack is far quicker then emailing said person.

Cons: Easy to use tutorials would enable users to get the maximum potential out of Slack. Other than that we are happy using it

Capterra-loader

Easy for the layman!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In general - very intuitive layout. Commonly used features are easily accessible and to navigate with. The compact mode helps to direct focus on the conversations at hand without unnecessary visuals!

Cons: Search capability could be better organized in terms of results. Would rather have all search options exposed immediately like in a checkbox form to select what type of data to search, rather than inline commands.

Overall: Easy collaboration with multiple teams in multiple projects. A god-sent as it has many external integrations as well.

Incredibly easily to communicate across multiple teams.

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I found the interface intuitive and easy to use. Stepping into the environment, coming from different communication tools, it took no training or instruction on how to start collaborating with other employees.

Cons: It was hard to tell when a reply was going to be sent as a nested conversation or as a message to the whole channel. In places that might hard pressed for funding or having to step through a lot of corporate involvement to purchase, the short history of retained messages was a hinderance.

Fantastic communication tool

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Slack integrates well with so many different tools I use. From google sheets to lucidchart, I love that it can be a central tool for collaboration.

Cons: Kind of nit picky, but it can be confusing at first to know how to set reminders, post gifs, etc. I had to look up a lot of the tips and tricks online because they weren't as intuitive.

Slack is better than Flock

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I love about Slack is the user interface is not messy unlike Flock. Slack is easy to use and the view is clutter-free - only the essentials are visible and the other options can be viewed when you access the main options where they're hidden under with. Slack allowed our team to communicate better than ever.

Cons: The pricing is a bit high and premium, but the free account is undeniably awesome since though it has 10,000 messages limit for message retrieval yet it allows you to use the platform for free.

We use Slack on my company in multiple channels to get things going, agile!

Jun 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Channels! I think this is the core of Slack - it keeps chats very organized, and also the possibility of having 'private' channels, is a plus! Also the tool 'search' saves lots of time, when we are searching for somenthing that we need to help get remembered.

Cons: I dont like most, or got confused about the 'workspaces' and the way its separated. Not a big deal, but I had to ask for help to get it going.

Overall: I love those channels. The team can chat about various matters while working, without getting confused. Also cool the limit of the 'free' plan! Its possible to get it running without much effort and money :)

Capterra-loader

A game changer for us

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I needed a solution for real-time communication for my small business, and Slack immediately fit the bill. Whether technical or non-technical, the UI has been easy to understand for all users and has required literally no support in the 2 years we've been using it. The app is great as well, as it provides decent integration across iOS/Android and web.

Cons: Sometimes app notifications are missed or overlooked. And it would be nice to be able to upload more than one file at a time (can't seem to do so with the Android app).

Capterra-loader

Slack is a great tool for collaboration and communication both for professional and personal use.

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is to use. I also like that you can seamlessly switch between different workspaces.

Cons: It can get a little complicated with so many private DM channels and group channels. I also don't like how there aren't specialized notifications if someone tags you in a comment - it comes across as any normal notification would.

Capterra-loader

Simply works and reduces internal emails

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that Slack means I don't have to pour through multiple internal emails every day. Internal emails at my previous job were a constant annoyance and slowed down my day. Slack eliminates that and keeps everyone connected.

Cons: Slack has gone down a handful of times and whenever it happens its a major pain. Can't expect a SaaS product to be up 100% of the time and never have an issue, but when it happens with Slack its definitely painful.

Overall: No more internal emails and keep everyone connected and on the same page.

I use slack on a regular basis in order to communicate and manage several remote teams, it's great.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the possible integrations you can add to the platform in order to achieve a great user experience.

Cons: Maybe the limited amount of color variants. They should add a complete color palette for anyone to customize it.

Overall: Great way to manage a whole team.

Customizable and good for creative

Jun 11, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: particularly the search function or I like the I think it is quite difficult to find certain things especially if I do not know an exact keyword to search

Cons: It is very complicated to keep track of the conversations and with a basic reminder system although it is a great tool to collaborate on multiple projects

I used this as an internal chat feature with my marketing team

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked how simple this product is to work with. It's very straight forward, and syncs with a large number of CMS platforms.

Cons: The desktop version of Slack significantly slows down computers. I recommend sticking to the desktop or mobile versions.

Overall: Biggest benefit was how easy it is to setup this software.