Who Uses This Software?

Our clients use CallSquad for purposes such as sales development, lead qualification, opt-in marketing consent, recruitment and event invitations.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CallSquad
  • callsquad.com/
  • Founded 2014
  • United States

About CallSquad

Outbound call campaign software for onsite and remote teams. We focus on bringing efficiency and fun to outbound calling which drives business growth and improves employee retention. Our clients use CallSquad for purposes such as sales development, lead qualification, opt-in marketing consent, recruitment and event invitations.


CallSquad Features

  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

CallSquad Reviews Recently Reviewed!


Capterra-loader

It's been great working with CallSquad

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's really quick and straightforward to set up our call campaigns and programme the various elements. It's especially useful being able to edit things like the sales script and change the number of dial attempts we make to each prospect. This means we can quickly adjust things in line with our requirements, rather than having to create a new campaign from scratch.

Cons: It could be easier to edit campaigns on a mobile device but as we use our laptops to access the software the majority of the time, this is not a real issue for us.

Easy to use, helped us to be more efficient

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Really easy to use. We had been managing outbound calls manually, via various systems, which had become complex and time-wasting to manage. This was massively improved and simplified with CallSquad.

Also, as as a regulated business, it was very important that we had ability (i) restrict the data that is shared with the team to only "essential" + non-sensitive information, and (ii) to monitor call recordings.

Cons: No specific dislikes so far and the team who are using day-to-day have been very happy, able to pick it up super quickly.

Capterra-loader

An ideal resource for outbound calling

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: CallSquad is really simple to implement as no special equipment is needed and there's nothing to download or install. When creating campaigns, there are numerous customizable options which you can edit whenever you need to. The customer support team are also great and quick to respond to questions or queries.

Cons: When uploading data via a spreadsheet, you have to follow the data template exactly otherwise records do not format correctly