# Campspot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Campspot the right Campground Management solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176517/Campspot/reviews --- Campspot 4.6 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Campspot Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “As a small business when we need support it is critical to our business as all our bookings flow through Campspot.“ January 28, 2026 WS Waleed S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It has too many glitches that pop up every couple of months. If you contact support, they'll give you answers that you've already provided, stating that you've already done what they suggested in emails before their lame solution, answering emails, plus sending them four videos.“ July 13, 2025 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use software for our campground (85 sites), online bookings relatively simple for guest use.“ January 28, 2026 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is terrible, 5-7 day response time, if we do get a response, it is not complete/helpful, and we have to draft same question/emails again.“ January 28, 2026 CH Christy H GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Very user friendly, developed just for campgrounds unlike a lot of other systems, super support staff; it has been a lifesaver for us and my only regret is not joining sooner than we did!“ March 3, 2025 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have lost trust in Campspot that if we need help or assistance with any kind of set up, issues, it won't be there for us.“ January 28, 2026 ME Mar E ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They have been so helpful every time I can’t figure something out in my own!“ August 4, 2025 SS Sally S PersonalHospitality, Self-employedUsed the software for: Less than 6 months. “Of course, no one answered there and their voicemail was full.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Specialist Hospitality Used the software for: 1-2 years ### "Easy to use, maximizes profits, and is backed by the best customer support. What could be better?" August 23, 2018 5.0 Pros \-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system. Cons Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful. Review Source GH Grant H. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use system" October 24, 2023 5.0 is an excellent program & the support staff are top notch. Pros offers an excellent interface for guests to make online reservations with ease. The system also allows guests to select extra items prior to finishing their reservation. Cons Would be great to see an interface that allowed rates to be more easily updated. The current csv process is cumbersome & sometimes it takes a few attempts to get it right. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot ease of use, especially for the end user Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS was very unreliable & would often result in outages that would last in excess of 10 minutes. These outages would occur several times per day. Reporting was an issue. Connecting receipt printers was terribly painful. Once connected, it was 5 mouse clicks to print a page. Review Source SS Sally S. Personal Hospitality Used the software for: Less than 6 months ### "Poor customer service and websites" January 30, 2026 1.0 Poor. The above description pretty much sums up my dealing/non-dealing with . That was after calling the Wautauga Dam campground directly. Of course, no one answered there and their voicemail was full. Pros Pretty pictures with views of the water, pavement, trees, picnic tables, water faucet, campers, and motorhomes. Cons 2 different maps showing different availability. When I called I was transferred to a live person, only to get another recording. Review Source KB Kim B. Manager Hospitality Used the software for: 1-2 years ### "Customer support is AMAZING and worth 10 stars!" May 24, 2021 5.0 Far and wide our experience with has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups. Pros Our RV park was looking for a program with real time reservation capabilities. has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, \[SENSITIVE CONTENT HIDDEN\], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well. Cons I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reason for choosing Campspot The initial start up cost was a large factor- what if we hated it, and had wasted money? The fact that you were only paying for use- charge per reservation- was great because money is coming in as money goes out- not a flat fee per month. Ease of set up, importing guest lists was super important for us. If I had spoken to my account rep before we decided, there wouldn't have been any other discussions. She answered all my questions, no matter how many times or ways I asked the same thing, and is one of the best selling features that I promote when sharing about ! Review Source MG Mitch G. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Try it! It is fantastic" October 1, 2021 5.0 Pros The transition between systems was seamless. did all the work! And they did it very fast. The best feature for us is the online reservations. We have tripled the number of online reservations that we get because of campspot! The free POS is great too! Training new employees is easier than ever before. Setup was easy and very customizable! Cons As management, there is nothing I don't like about the system. We made more money this year than ever before and a huge part of that was . Less people answering phone calls because everyone made their reservations online, saved us so much time and money. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Not intuitive system. Terrible online reservations Review Source EW Ellen W. Owner Hospitality Used the software for: 1-2 years ### "Decent software with a real customer service problem" April 21, 2023 3.0 Our overall experience with is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals (\[sensitive content hidden\], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along. Pros I like that campers are able to book online at their convenience Cons I absolutely hate how long it takes to receive a callback from anyone at . They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot Affordable And recommended by ARVC Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) We were new campground owners, and we are no longer grandfathered into affordable pricing, so campground master was cost prohibitive Review Source EH Ernie H. Owner Hospitality Used the software for: Less than 6 months ### "Campspot is made for the new normal" August 12, 2020 5.0 My experience with has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software. Pros The best parts about , to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again. Cons There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking. Alternatives considered [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/) Reason for choosing Campspot Design, price Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) I honestly started looking at because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good. Review Source DS DEVIN S. General Manager Hospitality Used the software for: 6-12 months ### "Campspot makes booking sites easy! " July 17, 2020 5.0 Overall, is great. My staff was reluctant at first but now they are loving the new software! Pros I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with and the support from them has been amazing. Cons The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing Campspot Ease of use. Cost was less expensive ! Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Because parcs wasn’t giving us what we needed any more and Review Source JT Jennifer T. Treasurer Retail Used the software for: 1-2 years ### "AWESOME Reservation Software" February 24, 2020 5.0 Pros We love that the product was designed by people that really understand campground reservations. We love the support. They are always there when you need them. We love that they offer all types of reports that will be needed for your business. We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently. We love the easy in which our customer can make a reservation any time, 24/7/365. Love and highly recommend it to every campground owner. Cons Hmmmmmm, can't come up with any. We love . Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Campspot The overall appeal of the consumer side of is leaps and bounds ahead of any competitor. The customer service is by far the best around. Review Source JA Julie A. General Manager Hospitality Used the software for: 1-2 years ### "Management made easier" April 2, 2021 4.0 I chose and assisted in the backend build of our park. I've been involved from day 1 and made training our crew seamless with the additional support and webinars from . I wasn't ever on my own to figure it out - there is ample assistance along the way. Pros The most helpful feature in is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid. Cons It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Campspot For the size of our park - had proven success with even larger parks. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) For the ease of adding online booking in a user friendly format Review Source TK Timothy K. Employee Hospitality Used the software for: 1-2 years ### "Very pleased" August 27, 2024 5.0 Very good. What wasn't provided, we were able to work out through combining multiple reports Pros Complete monitoring of every aspect of our RV park's interaction with guests. Cons I did not find the ability to Access payment information, including guest name, amount, unit #, dates and status of completion of payment, for each payment made, in csv format, for import into QuickBooks, within 's program. Review Source BZ Beverly Z. Camp Host Recreational Facilities and Services Used the software for: 6-12 months ### "CampSpot is great!" October 24, 2023 4.0 I have used it for the past 6 months making reservations, taking payments and organizing the resort Pros The ease of booking and the calendar feature. Cons I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.) Review Source NM Noreen M. customer service supervisor Hospitality Used the software for: 2+ years ### "Camp Spot usage " November 6, 2023 4.0 Camp spot is not hard to use. There is some things you can do. Pros it's pretty easy to change dates or rates if necessary. Cons if we have to more the dates to the following year, you cannot do it. if it's a year out. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) The park was bought out and new manager's. Review Source BR Becky R. General Manager Hospitality Used the software for: 2+ years ### "Review" November 17, 2023 5.0 Customer service is outstanding...especially when the phones are answered in a timely manner! Pros Easy to use and navigate. Some areas you have to go back and forth in between transactions... Cons Not enough space to send messages to in-house guests. Should be able to void an electric meter read posted to an account. Review Source JA John A. General Manager Real Estate Used the software for: 6-12 months ### "Loonlake campspot" October 24, 2023 5.0 On line training guides are very helpful, don't take them for granted. Pros I've used several other campground software system and there's no comparison. The ease of use was paramount for me after struggling with other campground software packages. Cons It took ME forever to get a report that gave me everything at once. Name, site, phone, email, etc for all campers, maybe just me but maybe one button??? Review Source LF Lela F. Owner Hospitality Used the software for: 2+ years ### "Overall happy!" October 30, 2023 4.0 Overall we're happy! Once we were trained fully we were happy with the overall functionality of the program. It is easy for us to use and easy for our customers to use. Pros We love being able to see all reservations at once in the grid. We use the housekeeping feature and it has been great for availability for guests. Cons Refunding continues to be somewhat of an issue. We would like to have the choice to not have a refund go directly to house credit. Review Source AM Angela M. Office Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Quick review of Campspot" November 2, 2023 4.0 Happy with the ease of booking and modifying. Easy to navigate and read. Pros The ease of navigation, pulling precious guest information and simple to update guest information Cons The glitches of being kicked off and internal glitches of screens not working correctly Review Source JG John G. Admin Computer & Network Security Used the software for: 6-12 months ### "Not user friendly " April 16, 2024 3.0 Pros Many campers use already and had a lot of accounting Cons Very hard to operate not user friendly every detail is difficult Review Source MC Mandi C. Manager Hospitality Used the software for: 1-2 years ### "Reliable Web Based Reservation Software" March 23, 2021 5.0 Pros is a reliable software that is easy to use. You can make reservations quickly. The online booking engine is user-friendly. We have seen a big increase in online reservations. Support staff, when we do need them, are helpful and respond quickly. They listen and implement feedback to make changes. Cons The switch from our previous software took longer than anticipated. Making the change to is absolutely worth it, though. Reason for choosing Campspot We viewed multiple programs and researched software at a national campground convention. represented themselves well, and the cost is extremely reasonable. We are actually saving money each month and have a much better program. Review Source BH Blake H. Operations Analyst Hospitality Used the software for: 1-2 years ### "WillowTree Review " April 2, 2021 5.0 Overall, the experience has been very good! The ability for customers to book online and the great optimization tools have more then paid for the initial setup and ongoing cost of the system. Pros The online booking features and the streamline consumer facing page made our decision easy when selecting a reservation software. We also love the cloud based platform, which allows for streamlined collaboration and access across the company. Cons The initial upload was a little difficult, several months of reservations had to be manually checked and corrected. Also, getting accustomed to the financial reporting system took a little trial and error. Alternatives considered [Staylist Pro](https://www.capterra.com/p/212802/Staylist/)[NEXUS](https://www.capterra.com/p/198135/NEXUS/) Review Source TF Teresea F. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Impressive software" March 19, 2020 5.0 The people at have been very helpful to us. The setup was easy and they were quite helpful. They provided us with free training and then checked in with us after we had starting using the software daily to make sure that we were still happy with it. If we have any question, our rep \[SENSITIVE CONTENT HIDDEN\], always gets back to us with answers. We have only had our campground since 2016 and just switched to Campspot in the fall of 2019. This has worked the best for us, both in ease of use and cost. Pros I really like this reservation software. It is very easy to use for both my staff and our customers who can make their reservations online. Cons I think that some of the reports could be improved. The sales tax reports needs some work. Reason for choosing Campspot We were just starting to look at other reservation software when we found , we liked it, so we didn't look any further. Review Source SB Sharon B. Campground Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Glad we chose this for our campground!" August 11, 2020 5.0 has been a game changer for our small campground. We have seen an increase in camping reservations and a decrease of phone calls. Pros The customer service and the personal Account Manager that is assigned to each campground is the best!! Ease of implementation and very easy to use The team is always improving the system according to suggestions from the users Cons In the reservation system you cannot use the back button, if you need to change something you must start the whole reservation over. Reason for choosing Campspot The presentation of \[SENSITIVE CONTENT HIDDEN\] was one of the main reasons. He made sure we had all of our questions answered and was very patient. He made sure we fully understood what the program did and what it could do for us.The other deciding factor was the price!! We could pass the cost of the whole system off to our customers that used the system. It was very affordable for our small, newly formed campground. Review Source JD Jeffrey D. Owner Hospitality Used the software for: 6-12 months ### "Campspot works for Forest Ridge Campground" March 22, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] was GREAT to work with during the set up process. I have called customer service and have also received EXCEPTIONAL customer service from \[SENSITIVE CONTENT HIDDEN\] and a few others! KUDDOS! Pros The software is very user friendly and EASY to use. It has all the items needed to book reservations and run the office, housekeeping and reporting. Cons I have yet to see anything that I do not like Reason for choosing Campspot I switched mid season and had me up in running as little as a week. Review Source CR Cassidy R. Resort Manager Hospitality Used the software for: Less than 6 months ### "Thank you Campspot! " April 6, 2021 5.0 They have knocked it out of the park! They have been absolutely wonderful to work with. Pros There are so many aspects of that I love. Where do I start. My favorite aspect of Campsot is the ease of use for the consumer AND the admin. The Campspot team has worked hand-in-hand with with us from set up to going live. They were a wealth of knowledge and were always happy to help and answer questions. Another aspect of Campspot that I really like is the reporting functions. They have a report for everything. If we need a specific report or information. It's there! Cons I wish that there was an hourly reservation option that we could utilize for our ancillary rentals and clubhouse rentals. I also wish that it integrated with other OTA's which would be a game-changer in our business allowing reservations for sites like Expedia and Hotels.com. Reason for choosing Campspot Ease of use, price, functionality Review Source BB Beth B. President Entertainment Used the software for: 1-2 years ### "Great Software" March 24, 2021 5.0 Alex has been great to work with Pros The ease of use to make camping reservations for staff and customers. Cons The inability to open cash drawer from point of sale with totaling an item. Reason for choosing Campspot price Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.