--- title: "Campspot Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Campspot the right Campground Management solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176517/Campspot/reviews/" page_type: "reviews" language: "en" --- Campspot 4.5 (90) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Campspot Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Matthew L Office StaffHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Campspot offers an all in one management software for your campground.“ July 9, 2026 WS Waleed S ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “It has too many glitches that pop up every couple of months. If you contact support, they'll give you answers that you've already provided, stating that you've already done what they suggested in emails before their lame solution, answering emails, plus sending them four videos.“ July 13, 2025 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “As a small business when we need support it is critical to our business as all our bookings flow through Campspot.“ January 28, 2026 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is terrible, 5-7 day response time, if we do get a response, it is not complete/helpful, and we have to draft same question/emails again.“ January 28, 2026 Matthew L Office StaffHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Campspot overall is very helpful when it comes to running a campground and operations of the campground.“ July 9, 2026 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We have lost trust in Campspot that if we need help or assistance with any kind of set up, issues, it won't be there for us.“ January 28, 2026 BP Becky P Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use software for our campground (85 sites), online bookings relatively simple for guest use.“ January 28, 2026 WB Wendy B ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The inability to check out guests when they left was very inconvenient as you couldn’t re-rent the site. “ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 90 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Specialist Hospitality Used the software for: 1-2 years ### "Easy to use, maximizes profits, and is backed by the best customer support. What could be better?" August 23, 2018 5.0 Pros \-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system. Cons Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful. Review Source GH Grant H. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use system" October 24, 2023 5.0 Campspot is an excellent program & the support staff are top notch. Pros Campspot offers an excellent interface for guests to make online reservations with ease. The system also allows guests to select extra items prior to finishing their reservation. Cons Would be great to see an interface that allowed rates to be more easily updated. The current csv process is cumbersome & sometimes it takes a few attempts to get it right. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot ease of use, especially for the end user Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) RMS was very unreliable & would often result in outages that would last in excess of 10 minutes. These outages would occur several times per day. Reporting was an issue. Connecting receipt printers was terribly painful. Once connected, it was 5 mouse clicks to print a page. Review Source SS Sally S. Personal Hospitality Used the software for: Less than 6 months ### "Poor customer service and websites" January 30, 2026 1.0 Poor. The above description pretty much sums up my dealing/non-dealing with Campspot. That was after calling the Wautauga Dam campground directly. Of course, no one answered there and their voicemail was full. Pros Pretty pictures with views of the water, pavement, trees, picnic tables, water faucet, campers, and motorhomes. Cons 2 different Campspot maps showing different availability. When I called I was transferred to a live person, only to get another recording. Review Source KB Kim B. Manager Hospitality Used the software for: 1-2 years ### "Customer support is AMAZING and worth 10 stars!" May 24, 2021 5.0 Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups. Pros Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, \[SENSITIVE CONTENT HIDDEN\], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well. Cons I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reason for choosing Campspot The initial start up cost was a large factor- what if we hated it, and had wasted money? The fact that you were only paying for use- charge per reservation- was great because money is coming in as money goes out- not a flat fee per month. Ease of set up, importing guest lists was super important for us. If I had spoken to my account rep before we decided, there wouldn't have been any other discussions. She answered all my questions, no matter how many times or ways I asked the same thing, and is one of the best selling features that I promote when sharing about Campspot! Review Source MG Mitch G. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Try it! It is fantastic" October 1, 2021 5.0 Pros The transition between systems was seamless. Campspot did all the work! And they did it very fast. The best feature for us is the online reservations. We have tripled the number of online reservations that we get because of campspot! The free POS is great too! Training new employees is easier than ever before. Setup was easy and very customizable! Cons As management, there is nothing I don't like about the system. We made more money this year than ever before and a huge part of that was campspot. Less people answering phone calls because everyone made their reservations online, saved us so much time and money. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Not intuitive system. Terrible online reservations Review Source EW Ellen W. Owner Hospitality Used the software for: 1-2 years ### "Decent software with a real customer service problem" April 21, 2023 3.0 Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals (\[sensitive content hidden\], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along. Pros I like that campers are able to book online at their convenience Cons I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat. Alternatives considered [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Reason for choosing Campspot Affordable And recommended by ARVC Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) We were new campground owners, and we are no longer grandfathered into affordable pricing, so campground master was cost prohibitive Review Source EH Ernie H. Owner Hospitality Used the software for: Less than 6 months ### "Campspot is made for the new normal" August 12, 2020 5.0 My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software. Pros The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again. Cons There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking. Alternatives considered [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/) Reason for choosing Campspot Design, price Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) I honestly started looking at Campspot because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good. Review Source DS DEVIN S. General Manager Hospitality Used the software for: 6-12 months ### "Campspot makes booking sites easy! " July 17, 2020 5.0 Overall, campspot is great. My staff was reluctant at first but now they are loving the new software! Pros I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing. Cons The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing Campspot Ease of use. Cost was less expensive ! Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Because parcs wasn’t giving us what we needed any more and Review Source JT Jennifer T. Treasurer Retail Used the software for: 1-2 years ### "AWESOME Reservation Software" February 24, 2020 5.0 Pros We love that the product was designed by people that really understand campground reservations. We love the support. They are always there when you need them. We love that they offer all types of reports that will be needed for your business. We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently. We love the easy in which our customer can make a reservation any time, 24/7/365. Love Campspot and highly recommend it to every campground owner. Cons Hmmmmmm, can't come up with any. We love Campspot. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Campspot The overall appeal of the consumer side of Campspot is leaps and bounds ahead of any competitor. The customer service is by far the best around. Review Source JA Julie A. General Manager Hospitality Used the software for: 1-2 years ### "Management made easier" April 2, 2021 4.0 I chose and assisted in the backend build of our park. I've been involved from day 1 and made training our crew seamless with the additional support and webinars from Campspot. I wasn't ever on my own to figure it out - there is ample assistance along the way. Pros The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid. Cons It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features. Alternatives considered [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Campspot For the size of our park - Campspot had proven success with even larger parks. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) For the ease of adding online booking in a user friendly format Review Source TK Timothy K. Employee Hospitality Used the software for: 1-2 years ### "Very pleased" August 27, 2024 5.0 Very good. What wasn't provided, we were able to work out through combining multiple reports Pros Complete monitoring of every aspect of our RV park's interaction with guests. Cons I did not find the ability to Access payment information, including guest name, amount, unit #, dates and status of completion of payment, for each payment made, in csv format, for import into QuickBooks, within Campspot's program. Review Source BZ Beverly Z. Camp Host Recreational Facilities and Services Used the software for: 6-12 months ### "CampSpot is great!" October 24, 2023 4.0 I have used it for the past 6 months making reservations, taking payments and organizing the resort Pros The ease of booking and the calendar feature. Cons I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.) Review Source NM Noreen M. customer service supervisor Hospitality Used the software for: 2+ years ### "Camp Spot usage " November 6, 2023 4.0 Camp spot is not hard to use. There is some things you can do. Pros it's pretty easy to change dates or rates if necessary. Cons if we have to more the dates to the following year, you cannot do it. if it's a year out. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) The park was bought out and new manager's. Review Source BR Becky R. General Manager Hospitality Used the software for: 2+ years ### "Review" November 17, 2023 5.0 Customer service is outstanding...especially when the phones are answered in a timely manner! Pros Easy to use and navigate. Some areas you have to go back and forth in between transactions... Cons Not enough space to send messages to in-house guests. Should be able to void an electric meter read posted to an account. Review Source JA John A. General Manager Real Estate Used the software for: 6-12 months ### "Loonlake campspot" October 24, 2023 5.0 On line training guides are very helpful, don't take them for granted. Pros I've used several other campground software system and there's no comparison. The ease of use was paramount for me after struggling with other campground software packages. Cons It took ME forever to get a report that gave me everything at once. Name, site, phone, email, etc for all campers, maybe just me but maybe one button??? Review Source LF Lela F. Owner Hospitality Used the software for: 2+ years ### "Overall happy!" October 30, 2023 4.0 Overall we're happy! Once we were trained fully we were happy with the overall functionality of the program. It is easy for us to use and easy for our customers to use. Pros We love being able to see all reservations at once in the grid. We use the housekeeping feature and it has been great for availability for guests. Cons Refunding continues to be somewhat of an issue. We would like to have the choice to not have a refund go directly to house credit. Review Source AM Angela M. Office Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Quick review of Campspot" November 2, 2023 4.0 Happy with the ease of booking and modifying. Easy to navigate and read. Pros The ease of navigation, pulling precious guest information and simple to update guest information Cons The glitches of being kicked off and internal glitches of screens not working correctly Review Source DC Deb C. Owner/Manager Hospitality Used the software for: 1-2 years ### "Campspot Reservation System" April 5, 2021 5.0 The biggest benefit is on-line booking...something that is a definite need. Ask yourself when was the last time you called a hotel to book a room? Although we still answer phones, it definitely diminished the amount of calls coming in, and with a small business with minimal employees that was a huge help. Pros The support team for this system is amazing. They are always available and have a great team attitude Cons Integration with our business was time consuming but work load was less with Campspot team members help. There are some features I would like to have but Campspot listens to ideas and is implementing things on a regular basis. Alternatives considered [Lendio](https://www.capterra.com/p/154197/Sunrise/)[Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing Campspot Price, ease of use, reports Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Wanted 1. on line booking 2. support Review Source MR Marissa R. Head Housekeeper Recreational Facilities and Services Used the software for: 6-12 months ### "Easy as Campspot" November 3, 2023 5.0 Pros Campspot is very easy to learn. Very user friendly even for beginners. Cons I do not have anything that stands out at this time. Review Source LT Lea T. Owner Hospitality Used the software for: 6-12 months ### "A Campground Software For Any Budget" August 25, 2020 5.0 We are very happy with the software and the customer service we have received. They are very responsive and if they don't have an answer for an issue and say they will call you back they do. Pros When we were looking for software, there are a lot of players out there and many of them had great products. The problem is that they were so cost prohibitive. Campspot was able to give us everything we needed and not break the bank. They listen to their customers and make changes that make sense for all users of any size park. Cons I'm not sure that I can say there is anything that I like least. There are a few things that we miss from our old software, but Campspot is better in so many other ways. Being cloud based limits the changes we can make to it that would personalize it for us, but we love the fact that it's could based, so it's a give and take. Reason for choosing Campspot The cost and customer service kept bringing us back to them. As a park with only 50 sites we could not see spending a monthly fee. Review Source MP Mark P. CEO Hospitality Used the software for: 6-12 months ### "Difficult to imagine a better software for reservations..." December 16, 2021 5.0 Campspot has been amazing every step of the way.....customer service is the cherry on top! Pros I was frankly a bit worried about using Campspot (or any similar product) based on past experiences with such things, but Campspot has made it easy from day one. They always have associates ready to answer questions, but also are incredibly competent and knowledgable. The software itself is highly intuitive and easy to use and the price is quite reasonable. Cons Not sure I have an answer to this. Every now and then I am a bit perplexed by some facet of the software, but a short call to customer service solves this. Reason for choosing Campspot Seemed highly rated and easy to use. Customer service was a key component and I have not been disappointed. Review Source GS Gail S. Virtual Assistant Hospitality Used the software for: Less than 6 months ### "Looking to transition to online campground reservations? Choose Campspot!" August 18, 2020 5.0 We are saving so much time and we started receiving online reservations as soon as we went live! Our reservations have increased and we feel much more professional. We can't say enough about the customer service we have received! Pros It has all the features we were looking for- online access, campground map, multiple log-ins, online reservations, lock options, grid optimization and marketing. You can view reservations by sites, customers or a list by when reservations were made. Also love that the fee is based on reservations so that you aren't paying unless it is working! What I love best is the customer service. We received a helpful demonstration of the product that was informative and not pushy. Then we were assigned an account manager who spent time training us on how to use the software, did a lot of the set up for us and continues to answer questions and provide support. Cons It does take time to set up all the campsites and bring over new customers but the team does a great job explaining everything, assisting and answering questions. We wish there was a better tool for pre-ordering firewood. Reason for choosing Campspot It took less time to get it set up and could be accessed online from anywhere! Review Source BS Brynn S. Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "Easy-to-use Software" November 18, 2019 5.0 Pros Campspot is so easy to use both on the front and back-end. Adopting this software is very straight-forward and the customer service is great! Cons When adding pictures, the picture order for each site is different from eachother. For example, if I put the same order of pictures in for a Hillside Cabin, it appears differently than if I put the pictures in the same order for the Hudson Cabin. It would be nice to have a specific order laid out so it can match our website picture order exactly. Review Source TB Teri B. park operator Recreational Facilities and Services Used the software for: 6-12 months ### "Mixed Feelings" March 19, 2020 4.0 Pros Price Some of the support team automation of emails to guests Guest can complete entire transaction online without phone call Reports Cons Took months to get current reservations on to the new system Lots of features available with other softwares seem to be impossible for this software Some of the support team is great but others seem to have the attitude "well, no one else has reported that problem" making you feel you're doing something wrong Glitches occur pretty often then fix themselves out of the blue Guests report difficulty understanding certain features Review Source DM Donna M. Owner, OHP Recreational Facilities and Services Used the software for: Less than 6 months ### "Campspot enabled us to get online reservations and bring us up to date with today's business needs" February 26, 2020 5.0 Working with the staff has been an excellent experience. They are quick to offer guidance and help get us up and running. Ongoing support has also been very good with timely responses. Pros Simple to use from the users standpoint. Cons Uploading prices. It is cumbersome and time consuming. Reason for choosing Campspot We had looked at other software reservation systems over the years and none could meet the needs of our campground. We are different because we are an equine campground and fitting stall reservations in with site reservations seemed to be a burden to other companies - and costly. Campspot had a solution that, while not perfect, was fitting the requirement and that made this an easy decision. Additionally we were getting recommendations from other campground owners in our ARVC 20 Group and their recommendations were very convincing as well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.