# Workhorse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Workhorse the right Inventory Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176527/Workhorse/reviews

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Workhorse

4.9 (12)

[View alternatives](https://www.capterra.com/p/176527/Workhorse/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Workhorse

Ease of use

4.8

Customer Service

4.8

## Showing most helpful reviews

Showing 1-12 of 12 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EK

ELIZABETH K.  
office administrator  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Fantastic Company"

March 21, 2025

5.0

We are very happy with the fantastic service we receive. Any queries are resolved very quickly. Workhorse are very good at helping with improvements and changes so that the process is more efficient for us and our customers.

Pros

Workhorse is very easy to use and information can be found easily. Sales orders integrate from the e-commerce site and invoices are then uploaded to Xero. Stock quantities adjust automatically and there is a function to allow authorised dealers to auto populate their stock levels in sync with ours, a real bonus!

Cons

This is very difficult to answer as we have been using Workhorse now for a number of years and it works very well, so no issues

Switched from

[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)

we changed from sage to workhorse for ease of use by all staff, integration, and cost

Review Source

Response from Workhorse

March 24, 2025

Thank you so much for your wonderful review! We are delighted to hear that Workhorse has been such a valuable solution for your business. It is great to know that the seamless integration with your e-commerce site and Xero, as well as the stock management features, continue to be key for you and your team. We truly appreciate your long-standing trust in Workhorse, and we are especially pleased to hear that our service and support continue to meet your needs. Continuous improvement is at the heart of what we do, so we are always here to help make your processes even more efficient. If there is anything else we can do to further support you, please do not hesitate to reach out. Thanks again for choosing Workhorse, we look forward to continuing to work with you.

AD

Alison D.  
Managing Director  
Dairy  
Used the software for: 2+ years

### "Workhorse review"

November 13, 2024

5.0

Very good. We switched from a previous CRM system as WH incorporated inventory management and linked to Xero software. WH is a critical tool for our business and we look forward to developing it further as our business changes and grows.

Pros

WH is adaptable. We have enhanced and developed the base system to suit our needs over the past few years. The development team are always quick to respond and provide solutions.

Cons

Its not really a dislike, but I feel there could be more links to other marketing software.

Switched from

[FIVE](https://www.capterra.com/p/149137/Five-CRM/)

Five CRM was very good as a marketing tool but at the time did not have the capacity as a full business solution.

Review Source

AT

Angie T.  
Accounts Manager  
Retail  
Used the software for: 2+ years

### "Good product overall "

August 14, 2024

4.0

Overall good. Would like to be able to speak to someone rather than relying on emails as things get lost in translation.

Pros

Relatively easy to use once you get familiar with navigating the different functions

Cons

Review Source

VE

Vickie E.  
Director  
Design  
Used the software for: 2+ years

### "Workhorse takes the strain"

September 5, 2024

5.0

Having tried working with another developer to create a bespoke order processing system for my own print and design business, I came to the quick realisation that not all developers take the time to understand your needs fully enough before offering a package they think suits. Once I realised this first developer would never be able to provide the integrated, smart sharp look I wanted, I met with Workhorse - and never looked back. I was blown away by them, they spent a long time understanding my company's needs, learning what I meant when I explained things, and reiterating it back to make sure we all set off on the right path. To me, it is vital my software looks clean, neat and consistent while powerfully crunching data in the background. Workhorse hit the mark at every step and gave me a package that looks the part and performs seamlessly behind the scenes to make the nitty gritty of our order processing, recording and specification a breeze.

Pros

From the outset, I loved the simplicity of Workhorse, how easy it is on the eye and how much it 'made sense' when working through it

Cons

Very little ... nothing that is even worth a mention

Reason for choosing Workhorse

They could not give me what I wanted in terms of ease of use, being easy on the eye and quick functioning

Review Source

JS

Jamie S.  
Head of UK Operations  
Food Production  
Used the software for: 1-2 years

### "Good system"

November 14, 2024

5.0

Very happy with workhorse and have now put this into 2 manufacturing facilities

Pros

Very easy to pick up and learn yourself. I am not very good on systems but this one is straight forward

Cons

I think work horse should have a bank of user specific video's and standard routines so it is easy for new users to see what they need to do in a transaction

Alternatives considered

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

Reason for choosing Workhorse

Work horse is a lot simpler than some of the other options in the market

Review Source

MD

MICHELLE D.  
OPERATIONS MANAGER  
Food & Beverages  
Used the software for: 1-2 years

### "ALLOWS YOU TO BE MORE EFFICIENT IN YOUR BUSINESS"

August 2, 2024

5.0

Great people and company to work with, we have never regretted the time and investment in the software.

Pros

Allowed us to move from a spreadsheet to a system that allows a clear workflow within our business. The team make adaptations when we need it and its affordable for a small business.

Cons

There are limitations to its features so sometimes we can't make the changes we may need.

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing Workhorse

It met the requirements for what we needed without breaking the bank!

Review Source

NJ

Naomi J.  
Accounts Manager  
Retail  
Used the software for: Less than 6 months

### "Everything that was promised "

August 8, 2024

5.0

Our experience with workhorse has been everything that was promised to us after our initial meeting with \[sensitive content hidden\]. We were assigned \[sensitive content hidden\] for our implementation. \[sensitive content hidden\] has been with us every step of the way, she made the whole experience of changing over to a new system less daunting. The support given has been excellent, from a business perspective and personally I can not recommend workhorse highly enough.

Pros

Workhorse is a very easy system to use. It works to our companies needs and integrates well with xero and shopify. All users have picked the system up with ease.

Cons

If I am honest, I can't answer this as I am yet to discover.

Switched from

[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)

Lack of customer service. Did not integrate well with shopify or xero

Review Source

CW

Clair W.  
Finance and Operations Director  
Food & Beverages  
Used the software for: 1-2 years

### "Great product and very helpful team!"

November 18, 2024

5.0

Great product and very helpful team! We would be lost without it now!

Pros

Flexibility to tailor it to our business needs and the very helpful Workhorse team

Cons

The basic platform didn't meet our requirements to log product batch information, however, the team built us a bespoke add-on to accommodate this

Alternatives considered

[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Reason for choosing Workhorse

Flexibility to tailor it to our business

Review Source

RF

Rob F.  
Sales Director  
Retail  
Used the software for: 2+ years

### "Workhorse is the new Sage 50!"

July 31, 2024

5.0

Pros

Personally the best part for us as a niche trophy & awards retailer is the fact that we can adapt/add/amend reports/user functionality as/when required. Our business is constantly changing; adding personalisation options being a major part & the Workhorse dev team have always been very helpful with our requests to add functionality.

Cons

They've moved to a "per user" subscription, which I completely understand the business logic in doing so; but it was one of the main reason why we moved away from Sage 50.

Review Source

TW

Tim W.  
Managing Director  
Retail  
Used the software for: 1-2 years

### "Amamus coffee inventory management"

August 8, 2024

5.0

Very good experience and we're using the software for more and more parts of our business

Pros

Flexibility. We have tailored the software to meet our requirements with various additional modules built by their team to our brief.

Cons

The process of development can take a while as we only correspond via email, which can be a bit slow.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Workhorse

It best met our needs with what we required

Review Source

GM

Gordon M.  
Managing Director  
Retail  
Used the software for: 1-2 years

### "An impressive support tool!"

August 8, 2024

5.0

I have been really impressed with the entire process and the support from the entire Workhorse team as the project we are using Workhorse for developed.

Pros

The flexibility and adaptability of the system. This coupled with accuracy makes it a first rate tool.

Cons

I don't dislike the product and as long as thinking time up front is in place then the system delivers.

Review Source

AV

Alexandra V.  
MD  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent team and couldn't live without our CRM"

September 5, 2019

5.0

Excellent. Always quick to respond and very personable

Pros

It's customisable so has been built around my business needs. I especially like the invoice and KPI so I can track the companies performance and compare month on month.

Cons

I need to give more feedback about the diary section on my CRM, and have a few adjustments made to display more information. But it has been built how I advised so least liked shouldn't be a criticism

Review Source

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