--- title: "Chat for Jira Service Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chat for Jira Service Desk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/176529/Chat-for-Jira-Service-Desk/" page_type: "product" language: "en" --- # Chat for Jira Service Desk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Chat for Jira Service Desk ## What is Chat for Jira Service Desk? Chat for Jira Service Desk lets you have live chats with your customers. They can contact you through a customizable chat widget placed on your customer portal or on any web site. Chats generate Jira Service Desk requests and for every customer's message they generate an issue comment. Your issue comments in turn create messages that the customer sees in the chat. In your Service Desk support queues, you can see which of your customers are currently online and require your immediate attention. ## What is Chat for Jira Service Desk used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price PLN10 Per User, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chat for Jira Service Desk?[Manage this product listing](https://www.g2.com/products/chat-for-jira-service-desk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chat for Jira Service Desk 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price PLN10 Per User, One Time Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (16,466) Value For Money 5.0 (3) Value For Money 4.6 (11,516) Customer Service 4.7 (3) Customer Service 4.7 (10,729) ## Chat for Jira Service Desk alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Chat for Jira Service Desk Overview ### What company size and specific industries is Chat for Jira Service Desk built for? Chat for Jira Service Desk is designed for teams of all sizes that use Jira Service Desk as their main support tool. It does not specify particular industries, so it appears suited to any organization needing service desk communication within Jira, from small teams to larger enterprises. Features and Usability ### What are the key features of Chat for Jira Service Desk? Chat for Jira Service Desk offers real-time consumer-facing chat for live support, canned responses for repeated replies, and an offline form for collecting inquiries when agents are unavailable. These core features support customer messaging and intake within Jira Service Desk workflows. Getting Started and Support ### What training and onboarding options does Chat for Jira Service Desk offer? Chat for Jira Service Desk provides documentation as its training option for teams getting started. This written material can support self-paced reference, setup guidance, and feature lookups during onboarding and later use. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight the following features as the top priorities when evaluating live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Chat for Jira Service Desk includes other capabilities that reviewers also consider important, such as **Real-time Consumer-facing Chat** (**43%**). This feature gives teams a direct way to respond to customer questions as they come in, improving response speed and helping businesses maintain more consistent support conversations. Real-time Consumer-facing Chat 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Offline Form 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Form to collect visitor contact information when live chat isn't available Canned Responses Shortcuts for inputting frequently used messages Knowledge Base Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. Chat for Jira Service Desk 4 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Offline Form: Form to collect visitor contact information when live chat isn't available - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic PLN10.00 Per User,One Time Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EK Elmare K. Administration Retail ### "Chat for Jira Service Desk honest review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2023 Pros Good app for tracking tickets and issues very fast response time. User friendly and you can customize your dashboard Cons Modifications may call for more experienced users Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WK Winigah K. Customer Support Manager Transportation/Trucking/Railroad ### "An essential communication tool to improve the customer support experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 1, 2023 From my experience, I like JIRA Service Management. Easy to learn and use, it offers a variety of built-in features that have helped me monitor system performance and improve customer satisfaction in the company, although it has some limitations. I often recommend it to my friends Pros As a chat user for jira service desk, I have three key points that I really appreciate which are: 1 - Real-time communication: Chat for Jira Service Desk allows for real-time communication between my customers and my support agents, which helps resolve issues faster and more efficiently.2 - Seamless integration: The chat tool is seamlessly integrated with Jira Service Desk, allowing my agents to easily access the full conversation history and provide more personalized assistance.3 - Customizable: Chat for Jira Service Desk is highly customizable, allowing my agents to tailor chat settings to specific business needs and provide an optimal customer support experience. Cons Although Chat for Jira Service Desk offers many advantages that I really appreciate, its major drawback is that it is difficult to simultaneously manage many of the real-time chat conversations that we receive. My support agents feel overwhelmed by the number of requests and find it difficult to respond quickly to all customer requests. This leads to long wait times for customers and hurts the overall support experience. Thank you for seeing us again this side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jose G. Technical Support Specialist Information Technology and Services ### "Amazing Chat Management Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 21, 2023 Pros The queuing system and the check availability for agents is just great in order to organize and better serve to the customers Cons Learning the basics can take some time due to not having much visual training, but any kind of experience and background in chat support makes it easier Alternatives considered [WikiPro](https://www.capterra.com/p/182540/WikiPro/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [Avochato](https://www.capterra.com/p/161117/Avochato/) [3CX](https://www.capterra.com/p/158704/3CX/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.