Who Uses This Software?

Support teams of all sizes, using Jira Service Desk as their main tool.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
  • Support
    Business Hours

Vendor Details

  • Spartez
  • spartez.com
  • Founded 2007
  • Poland

About Chat for Jira Service Desk

Chat for Jira Service Desk lets you have live chats with your customers. They can contact you through a customizable chat widget placed on your customer portal or on any web site. Chats generate Jira Service Desk requests and for every customer's message they generate an issue comment. Your issue comments in turn create messages that the customer sees in the chat. In your Service Desk support queues, you can see which of your customers are currently online and require your immediate attention.

Chat for Jira Service Desk Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

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