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Chat for Jira Service Desk lets you have live chats with your customers. They can contact you through a customizable chat widget placed on your customer portal or on any web site. Chats generate Jira Service Desk requests and for every customer's message they generate an issue comment. Your issue comments in turn create messages that the customer sees in the chat. In your Service Desk support queues, you can see which of your customers are currently online and require your immediate attention.
Provider
Spartez Software
Located In
Poland
Foundation
2007
Open API
Unverified
Training
Documentation
Support teams of all sizes, using Jira Service Desk as their main tool.
Content Source: Chat for Jira Service Desk
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Chat for Jira Service Desk Reviews
"Chat for Jira Service Desk honest review"
Pros: Good app for tracking tickets and issues very fast response time. User friendly and you can customize your dashboard
Cons: Modifications may call for more experienced users
"Amazing Chat Management Platform"
Pros: The queuing system and the check availability for agents is just great in order to organize and better serve to the customers
Cons: Learning the basics can take some time due to not having much visual training, but any kind of experience and background in chat support makes it easier
"An essential communication tool to improve the customer support experience"
Overall: From my experience, I like JIRA Service Management. Easy to learn and use, it offers a variety of built-in features that have helped me monitor system performance and improve customer satisfaction in the company, although it has some limitations. I often recommend it to my friends
Pros: As a chat user for jira service desk, I have three key points that I really appreciate which are: 1 - Real-time communication: Chat for Jira Service Desk allows for real-time communication between my customers and my support agents, which helps resolve issues faster and more efficiently.2 - Seamless integration: The chat tool is seamlessly integrated with Jira Service Desk, allowing my agents to easily access the full conversation history and provide more personalized assistance.3 - Customizable: Chat for Jira Service Desk is highly customizable, allowing my agents to tailor chat settings to specific business needs and provide an optimal customer support experience.
Cons: Although Chat for Jira Service Desk offers many advantages that I really appreciate, its major drawback is that it is difficult to simultaneously manage many of the real-time chat conversations that we receive. My support agents feel overwhelmed by the number of requests and find it difficult to respond quickly to all customer requests. This leads to long wait times for customers and hurts the overall support experience. Thank you for seeing us again this side.
