Who Uses This Software?

Serving hospitals, health systems, and practices across the U.S., offering modern and easy-to-set-up automated solutions for patient engagement, intake, and scheduling across the patient journey.


Average Ratings

7 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Luma Health
  • www.lumahealth.io/
  • Founded 2015
  • United States

About Luma Health

The #1 patient engagement platform that builds deeper patient relationships and retains lifetime value for hospitals, health systems, specialties, & PCPs. Our platform's solutions automates referral outreach, streamlines web scheduling and sends customized messages for patients engagement, resulting in new revenue, higher MIPS scores, and getting patients to care sooner. Modern and easy-to-use with seamless EHR/PM integration. Maximize patient engagement, drive revenue, and health outcomes.


Luma Health Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Scheduling
  • Care Planning
  • Collaboration
  • Messaging
  • Mobile Access
  • Patient Education
  • Patient Portal
  • Personal Health Record
  • Progress Tracking
  • Self Management

Luma Health Reviews Recently Reviewed!


Excellent software for all private practice patient-communication and more

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Easy to use

2. Intuitive

3. Allows for filling schedules without human involvement

4. Referral management

5. Patient messaging

6. Automated actions based on visit types and other key factors . Custom messages tied to and ICD or visit type or CPT give customized patient messages

7. Excellent support

8. Reminders - this has dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments and also tried other systems which involved a manual download and upload of patient-name-system (I bet you used something similar which is prone to errors). Luma blew them out of the water More reliable than a human to confirm appointments, reminders

DEEP Integration with most EMR systems

9. Reduced my human staff requirements by 1.5 FTE

11. Feedback system has improved patient experience and MD reviews significantly

12. Fills my cancellations automatically directly into the PM schedule

13. Allows for automated "smart" waitlist system that humans can add to and patients can Self-add without human help

Cons: The messaging system does not have templates (yet) but it is coming soon. Wish the stand-alone self-schedule portion of system were more robust

Overall: I help manage two medical practices and Luma is the best kept secret. It smooths out all of our internal processes.

Capterra loader

All around wonderful

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Optional appointment waitlist feature

Customizable appointment Reminder

Local number (for reminders)

Positive feedback from patients feeds to social media and other web outlets (customizable)

Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients

Seamless connectivity with our EHR system (NextGen)

Cons: We have one type of appointment (infusion) that we don't want patients to cancel via text message. Even if we phrase the reminder in a way that doesn't provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it's an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would.

Overall: With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them!

Luma Health - In The Top 5 Technology Decisions of my Career

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is difficult to say what I like most because there are numerous highlights that I would love to give credit. First, the ROI is solid. I have more than made back the cost of the program in filled slots. I have also had great success in converting inbound referrals to scheduled appointments. My online reputation management is more robust. The reporting details provided by Luma are above my expectation and one of the most valuable tools I rely on each month. Luma continues to add new features all the time. I am truly blown away by all this solution offers that I couldn't imagine why any practice deciding not to jump on board.

Cons: Nothing. Amazing staff, product, solutions. Can't say enough great things about Luma Health.

Overall: Completely positive and well received by all staff that use it. I know I sound like a commercial for Luma but not a day goes by without at least one Luma mention in conversation. This is a no brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful.

Great Review Generator!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The review text messages that go out after an appointment & the net promoter score.

Cons: I don't believe there was anything that we didn't like. We chose to not use the referral system because it didn't apply as much to our practice.

Overall: Our company is having a great experience using Luma Health. Our online reviews have increased dramatically and we solely rely on those text messages to bring in our monthly goal of reviews. Customer service is phenomenal. I like how you can just email a general support email but our account manager would always be the first one to respond and very promptly. If she is unavailable there is always someone there familiar with your account to assist you. Highly recommend!

Vendor Response

by Luma Health on February 06, 2019

Thank you so much for the kind review, Annie. We really enjoy working with you and the team at Kremer Eye Center!

Luma Review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Additional features that were not available with previous software along with ease of use made the decision to switch to Luma easy and we have been extremely happy. Customer support has been fantastic and has worked with me on every change I have requested.

Cons: Since we began using Luma, I have not found any cons.

Overall: Excellent

Vendor Response

by Luma Health on February 07, 2019

Thank you, Becky! We're happy to be working with you and The Dermatology Clinic. We'll make sure our Customer Success team informs you about some helpful new features that are coming soon!

Capterra loader

Simple and very effective

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has a lot of features, however, I can't say enough about the feedback and appointment confirmation features.

Cons: I think the reporting could be upgraded so that we can schedule reports so they are emailed to us.

Overall: We went from 51 total online reviews in 14 offices to over 700 reviews in 9 months. We have seen a 200% increase in patients finding us online. The confirmations are very simple and our no show rate decreased by 19%. All in all they do what they tell you they are going to do and it's very affordable.

Great product. Well worth the money.

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and willingness to adapt to our needs is excellent.

Cons: No cons on the software. Any issues we've brought forth they have been able to accommodate.