--- title: "Luma Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Luma Health Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/176533/lumahealth/" page_type: "product" language: "en" --- # Luma Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Luma Health ## What is Luma Health? Luma Health was founded on the idea that healthcare should work better for all patients. Luma’s Patient Success Platform empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem. This orchestration is supported by Luma Bedrock data-driven best practices, based on different data points across various patient interactions. ## What is Luma Health used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 83 user reviews Reviews sentiment Positive 95% Neutral 1% Negative 4% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Reminder / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Luma Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lumahealth.io/&name=Luma Health) Rating Breakdown 4.6 +− Features4.5 Value for Money4.5 Ease of Use4.7 Customer Service4.6 Rating Breakdown 4.6 Features4.5 Value for Money4.5 Ease of Use4.7 Customer Service4.6 ## Luma Health Reviewers Verdict Updated August 2026 AI summary - Luma Health is best suited for small to mid-sized healthcare practices looking to automate patient outreach, scheduling, and front-desk workflows. - Users appreciate its efficient appointment management, integrated patient messaging, and easy access to medical records. - It helps practices save staff time, reduce no-shows, and maintain better communication with patients day to day. - Buyers report negative points such as limited customization for messaging, some complexity in settings, and occasional feedback about reminder frequency. - It fits practices prioritizing workflow automation and patient engagement, but may be less ideal for organizations needing highly tailored communication or advanced customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Luma Health 4.6 (83) VS. [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting Price Contact vendor Starting Price $19.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (83) Ease Of Use 4.8 (1,172) Value For Money 4.5 (76) Value For Money 4.6 (1,067) Customer Service 4.6 (79) Customer Service 4.7 (1,031) ## Luma Health alternatives [4.7 (3,654)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (291)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176533/lumahealth/alternatives/) ## FAQs about Luma Health Overview ### What problems does Luma Health solve? Luma Health solves high no-show rates, time-consuming reminder calls, unfilled cancellation slots, and slow patient communication by automating scheduling, waitlists, referrals, and two-way messaging through EHR-connected workflows. Front-desk teams, schedulers, referral coordinators, and medical practices benefit most by reducing phone tag, keeping schedules full, and improving patient follow-through. Answer based on 74 reviews Overview ### Which roles and teams benefit most from Luma Health? Luma Health is most used by practice administrators, office managers, and clinic leaders who streamline scheduling, reminders, and patient communication. Front-desk and clinical support teams use it to reduce no-shows and handle outreach, while executives and IT administrators oversee implementation, workflow efficiency, reporting, and system reliability across healthcare operations. Answer based on 83 reviews Overview ### What company size and industries is Luma Health built for? Luma Health serves healthcare organizations, with most reviewers coming from small businesses at 86% and Medical Practice at 35%. It also fits Hospital & Health Care organizations at 27% and Health, Wellness and Fitness providers at 20%, while supporting enterprises and midsize organizations at 7% each. Answer based on 83 reviews Features and Usability ### What are the key features of Luma Health? Luma Health includes core patient management and appointment scheduling, with differentiators in automated reminders, two-way patient messaging, and smart wait list management. Reviewers also highlight online scheduling, virtual check-in and waiting room tools, referral management, and EHR integration for syncing appointments, forms, and patient records. Answer based on 51 reviews Integrations ### Which third-party tools and platforms does Luma Health integrate with? Luma Health integrates with 10+ third-party healthcare platforms, including Epic, MEDITECH Expanse, Oracle Health EHR, eClinicalWorks, NextGen Office, Tebra, Veradigm Practice Management, and WebPT. It also connects with AdvancedMD for Mental Health, CureMD, Valant EHR Suite, and MatrixCare Home Health & Hospice. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Luma Health offer? Luma Health provides in person training, live online sessions, webinars, documentation, and videos. In person training supports face-to-face guidance, live online sessions and webinars allow remote instruction, documentation gives written reference material, and videos offer visual learning for teams getting started. Answer based on 3 reviews Getting Started and Support ### What customer support options does Luma Health offer, and how do users rate the experience? Luma Health offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, knowledgeable, and helpful during setup and issue resolution, with follow-through on requests. Some report slower ticket replies, time-zone delays, turnover among account contacts, and wanting faster live help for urgent issues. Answer based on 35 reviews Features and Usability ### Is Luma Health easy to use? Luma Health feels easy to use for many practice teams, especially for scheduling, reminders, texting, and patient lookup. Staff often find the interface simple and quick to learn, but some users report a learning curve, confusing navigation, slow check-in experiences, or readability issues with certain patient-facing workflows. Answer based on 28 reviews Features and Usability ### What features does Luma Health offer? Luma Health offers a broad set of patient engagement features, including appointment reminders, waitlists, online scheduling, referral management, secure texting, forms, and reporting. Many healthcare teams value the message customization and automation options, though some administrators find advanced settings harder to configure and newer features take time to learn. Answer based on 16 reviews ## Features AI summary Based on 1,439 Patient Management reviews Capterra data shows that buyers of patient management software rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **Billing & Invoicing** (**56%**) Luma Health supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Appointment Management**, and **Billing & Invoicing**. Together, these capabilities help healthcare organizations protect patient information, coordinate scheduling more efficiently, and manage charges and payments in one system, allowing teams to deliver more organized patient care and keep daily operations running smoothly. HIPAA Compliant 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Charting 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 4.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Calendar Management 4.6 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.7 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Luma Health 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Cancellation Management: Allow customers to cancel their subscription remotely. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - Email Reminders: Reminders sent via email - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Family Medicine: For family practices - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - One-to-One Messaging: Send personal messages to clients or attendees - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Reminders: Reminders sent for balance/payment due - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Appointment Screening: Questionnaire for clients to answer prior to attending appointments. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Softphone: Use your computer as a phone device to make calls over the internet - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Telemedicine: Meet with patients remotely - Two-Way Communication: Send, receive, and respond to messages - Video Conferencing: Connect with meeting participants remotely over video - Virtual Visits: Allows medical providers to monitor and visit their patients virtually. - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (83) 4.5 Based on 83 reviews ## Pricing Value for money 4.5 (76) ### Starting price Free trial not available Value for money 4.5 (76) 4.5 Based on 76 reviews ## Integrations [ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Tebra](https://www.capterra.com/p/129169/Tebra/)[ NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[ WebPT](https://www.capterra.com/p/92920/WebPT/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ NueMD](https://www.capterra.com/p/72470/NueMD/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (79) 4.6 Based on 79 reviews ## User reviews Overall rating 4.6 Based on 83 reviews Filter by rating 5(60) 4(19) 3(1) 2(2) 1(1) Mentioned topic Sorted by most recent TC Taylor C. Ophthalmic technician Medical Practice ### "Luma Health" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 18, 2026 Luma health is a great program! Pur patients love being able to confirm, reschedule or cancel appointments without having to call into the office and it saves them time. Pros Luma easily confirms, reschedules and cancel appointments, saving front desk staff so much time to do other tasks Cons It can be somewhat confusing for elderly patients. They tend to get overwhelmed with responding to text messages to confirm and or cancel. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC David C. Website Designer Computer Software ### "Not User-Friendly for Consumers" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 30, 2026 I tried over 6 times to pre-register my father for an appointment, both on my newer model iPhone and on several different browsers on my desktop. The refresh rate on each step was ridiculously slow, considering I have a very fast computer and a 1GB internet connection. After finally getting somewhere and uploading photos of my father's insurance cards, it finally responded and said it couldn't check him in online. Wasted 30 minutes of my valuable time. Pros I'm a consumer, not a provider. I liked nothing about my Luma Health check-in experience. It was slow and buggy and never worked for me. Cons Look, I'm a tech person and website designer with over 40 years of experience, so I know what I'm doing online. Maybe providers like this platform, but for consumers, they've got some serious problems with ease of use. See my recent experience below. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB Vincent B. Director, Transformation and Innovation Hospital & Health Care ### "Director, Transformation and Innovation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 Overall the experience is excellent. The appointment management function is well above competitors, the booking and rebooking experience is seamless and simple, and the team is a pleasure to work with. Pros Easy of integration with our EHR, excellent customer service. The product team are experts when it comes to integration, and are willing and eager to solution when questions arise. Cons The list is short, but the hardest part of dealing with Luma is trying to fit some of our highly customized workflows in to patient messaging processes. Luma will always work with us to solution for a given issue, but there are some custom workflows that we have that do not easily fit in to their product. Switched from [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) Better user interface, better EHR integration, ease of use for end users Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Aquiles N. Patient Access Medical Practice ### "Reliable Reminders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2025 Overall, Luma Health has been a strong tool for streamlining communication and improving patient follow-through. Once the system is set up, it runs smoothly, and the automation significantly lightens the administrative load. It's a dependable solution for managing reminders and patient engagement. Pros Luma Health’s reminder system is reliable, easy to configure, and greatly reduces no-shows. The automated messaging and flexible workflows make patient outreach smoother and save staff time. Cons Some settings and customization options can feel a bit complex at first, and certain features require digging into configurations to fully understand. Switched from [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) LUMA is a more robust system, provided additional channels of communications. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 25, 2025 Thank you for the review! It’s great to hear that Luma’s tools—especially reminders—are helping streamline your processes and helping reduce no-shows. We appreciate your partnership and are committed to continuous improvement. ZB ziyad B. Clinic Administrator Accounting ### "treamlined, Effective, and Patient-Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 29, 2025 Overall, my experience with Luma Health has been very positive. It made patient communication much easier and helped us stay organized. Once we got the hang of it, it really improved our workflow and patient satisfaction. Pros What I liked most about Luma Health is how easy it is to use and how much time it saves. The appointment reminders and smart waitlists really helped reduce no-shows, and the integration with our system was smooth. The support team is also super helpful! Cons Sometimes the system can be a bit slow during peak hours, and it took some time for our team to get used to all the features. But overall, it's a great tool once you're familiar with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust. NR Neeraj R. Pharmacist Pharmaceuticals ### "Why not Luma Health?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 May 28, 2025 Great. No words to describe how Luma Health improved our day to day activities somewhat easier than normal days. Pros Our company selected luma health because we knew the quality and features of this software. It’s that awesome Cons It takes time for the customer service to respond back. The issue got solved once they were in touch but chat option would have been much more helpful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thank you for your feedback--glad that the customer support was resolved! BF Bahar F. Senior lead security solution Architect Telecommunications ### "Reliable and Effective Patient Engagement Platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 28, 2025 Overall, Luma Health helped streamline our patient engagement process. Appointment confirmations and rescheduling became more efficient, and patient satisfaction improved. While there were a few bumps during setup, the customer support team was responsive, and the product continues to add value to our operations. Pros Luma Health’s automated appointment reminders and real-time scheduling features significantly reduced no-shows and saved our front-desk staff a lot of manual effort. The platform is user-friendly, integrates well with EHR systems, and provides clear, actionable communication with patients. Cons Some of the customization options felt limited, especially when trying to tailor messaging for different patient groups. Also, initial onboarding took a bit longer than expected, and some training materials could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thank you for the thoughtful review. We appreciate your insights and look forward to continuing to support your organization. AD ahmed D. manager E-Learning ### "A Reliable Platform to Enhance Patient Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2025 My experience with Luma Health has been very positive. The platform simplified patient communication, enhanced appointment scheduling, and saved valuable time for the medical team. It is a reliable, easy-to-use solution that brings real value to healthcare providers Pros its ease of use, smart patient communication via text messaging, and seamless integration with EHR systems — all of which saved time and improved workflow efficiency Cons Luma Health is a comprehensive platform with many valuable features. It may take a bit of time for new users to explore and fully utilize all the available tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust. AN Anonymous User manager Hospital & Health Care ### "Hospital records easily experienced at home" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 24, 2025 Patients were able to see their medical records, medical details, and results easily and quickly. Based on this information, I was able to immediately take care of my health on my own. Pros You can include details without having to call patients, and you can communicate with them if you need them for your next treatment. Cons It was a pity that patients could not change their appointments. There were times when I couldn't get the alarm right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Sarah F. MA Hospital & Health Care ### "Pretty Good Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2025 My overall experience with Luma Health is pretty good, I can't complain it does its job but there is definitely better application out there, in my opinion. Pros My favorite thing about Luma Health is the AI generated usage, and this helps with patient notes/charting. Cons My least favorite thing about Luma Health is the inconvenience with rescheduling patients. Or how some patient's don't get reminders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thank you for taking the time to share your experience. We take your feedback seriously and are actively working to improve in the areas you mentioned. We’d appreciate the opportunity to discuss further and support you better. [View all Reviews](https://www.capterra.com/p/176533/lumahealth/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.