Who Uses This Software?

Luma currently sells to healthcare clinics across the US, offering multi-specialty, single specialty, and primary care solutions.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Luma Health
  • www.lumahealth.io/
  • Founded 2015
  • United States

About Luma Health

Leverage the first end-to-end patient engagement platform to build deeper relationships with your patients. Run more efficiently with interactive appointment reminders, Smart Waitlists, Self-scheduling via web scheduler, Referral Management, Feedback and reputation management, Secure chat and messaging, Automated Patient intake and more. Automate communication to your patients across the care journey to deliver quality care and build deeper patient relationships.


Luma Health Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging

Luma Health Reviews Recently Reviewed!


Excellent software for all private practice patient-communication and more

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: 1. Easy to use

2. Intuitive

3. Allows for filling schedules without human involvement

4. Referral management

5. Patient messaging

6. Automated actions based on visit types and other key factors . Custom messages tied to and ICD or visit type or CPT give customized patient messages

7. Excellent support

8. Reminders - this has dramatically reduced the work for the front office. Prior we had staff call everyone to confirm appointments and also tried other systems which involved a manual download and upload of patient-name-system (I bet you used something similar which is prone to errors). Luma blew them out of the water More reliable than a human to confirm appointments, reminders

DEEP Integration with most EMR systems

9. Reduced my human staff requirements by 1.5 FTE

11. Feedback system has improved patient experience and MD reviews significantly

12. Fills my cancellations automatically directly into the PM schedule

13. Allows for automated "smart" waitlist system that humans can add to and patients can Self-add without human help

Cons: The messaging system does not have templates (yet) but it is coming soon. Wish the stand-alone self-schedule portion of system were more robust

Overall: I help manage two medical practices and Luma is the best kept secret. It smooths out all of our internal processes.

Great Review Generator!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The review text messages that go out after an appointment & the net promoter score.

Cons: I don't believe there was anything that we didn't like. We chose to not use the referral system because it didn't apply as much to our practice.

Overall: Our company is having a great experience using Luma Health. Our online reviews have increased dramatically and we solely rely on those text messages to bring in our monthly goal of reviews. Customer service is phenomenal. I like how you can just email a general support email but our account manager would always be the first one to respond and very promptly. If she is unavailable there is always someone there familiar with your account to assist you. Highly recommend!

Capterra loader

Simple and very effective

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software has a lot of features, however, I can't say enough about the feedback and appointment confirmation features.

Cons: I think the reporting could be upgraded so that we can schedule reports so they are emailed to us.

Overall: We went from 51 total online reviews in 14 offices to over 700 reviews in 9 months. We have seen a 200% increase in patients finding us online. The confirmations are very simple and our no show rate decreased by 19%. All in all they do what they tell you they are going to do and it's very affordable.

Luma Review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Additional features that were not available with previous software along with ease of use made the decision to switch to Luma easy and we have been extremely happy. Customer support has been fantastic and has worked with me on every change I have requested.

Cons: Since we began using Luma, I have not found any cons.

Overall: Excellent

Great product. Well worth the money.

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer service and willingness to adapt to our needs is excellent.

Cons: No cons on the software. Any issues we've brought forth they have been able to accommodate.