Who Uses This Software?

Luma currently sells to healthcare clinics across the US, offering multi-specialty, single specialty, and primary care solutions.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Luma Health
  • www.lumahealth.io/
  • Founded 2015
  • United States

About Luma Health

Luma Health offers a mobile conversation platform to automate communication around the entire appointment life cycle. Our platform is designed to ensure that patients get the care they need not only by addressing pre-appointment communications in the form of reminders, but also by automating communication to the patient at all points across the care journey.


Luma Health Features

  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging

Luma Health Reviews Recently Reviewed!


Great Review Generator!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The review text messages that go out after an appointment & the net promoter score.

Cons: I don't believe there was anything that we didn't like. We chose to not use the referral system because it didn't apply as much to our practice.

Overall: Our company is having a great experience using Luma Health. Our online reviews have increased dramatically and we solely rely on those text messages to bring in our monthly goal of reviews. Customer service is phenomenal. I like how you can just email a general support email but our account manager would always be the first one to respond and very promptly. If she is unavailable there is always someone there familiar with your account to assist you. Highly recommend!

Capterra-loader

Simple and very effective

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has a lot of features, however, I can't say enough about the feedback and appointment confirmation features.

Cons: I think the reporting could be upgraded so that we can schedule reports so they are emailed to us.

Overall: We went from 51 total online reviews in 14 offices to over 700 reviews in 9 months. We have seen a 200% increase in patients finding us online. The confirmations are very simple and our no show rate decreased by 19%. All in all they do what they tell you they are going to do and it's very affordable.

Luma Review

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Additional features that were not available with previous software along with ease of use made the decision to switch to Luma easy and we have been extremely happy. Customer support has been fantastic and has worked with me on every change I have requested.

Cons: Since we began using Luma, I have not found any cons.

Overall: Excellent