--- title: "Luma Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Luma Health the right Patient Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176533/lumahealth/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Luma Health 4.6 (83) [View alternatives](https://www.capterra.com/p/176533/lumahealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Luma Health Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews AN Aquiles N Patient AccessMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, Luma Health has been a strong tool for streamlining communication and improving patient follow-through. Once the system is set up, it runs smoothly, and the automation significantly lightens the administrative load.“ November 21, 2025 DC David C Website DesignerComputer Software, Self-employedUsed the software for: Less than 6 months. “The refresh rate on each step was ridiculously slow, considering I have a very fast computer and a 1GB internet connection.“ March 30, 2026 DA DITRICK A MANAGERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Their user-friendly platform allows patients to easily schedule appointments, request medication refills, and communicate with their care team in real-time.“ February 8, 2025 MN Miranda N Patient AdvocateHospital & Health Care, 51 - 200 employeesUsed the software for: I used a free trial. “Luma works 99% of the time, with most issues (9/10 times) often occurring due to inaccurate or incomplete data at the system level, not the product level.“ February 10, 2025 DA DITRICK A MANAGERHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Their platform empowers patients to take control of their health by providing them with secure and easy access to their medical records, test results, and appointment history.“ February 8, 2025 DC David C Website DesignerComputer Software, Self-employedUsed the software for: Less than 6 months. “Maybe providers like this platform, but for consumers, they've got some serious problems with ease of use.“ March 30, 2026 DO Damilola O DirectorTelecommunications, 501 - 1,000 employeesUsed the software for: I used a free trial. “I have experienced a smooth and seamless service with this app and it has not failed for once. And i feel more awareness and ads should be done to reach a far more larger audience who can't stand the long list of patients who want to see a physician for a simple thing as hemoglobin level, although it is important to health.“ March 18, 2025 MA Mohamed A self employeeTextiles, Self-employedUsed the software for: 6-12 months. “We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts."“ April 19, 2025 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlyn B. Director of Patient Education and Advocacy Medical Practice Used the software for: 1-2 years ### "All around wonderful" February 20, 2019 5.0 With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them! Pros Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen) Cons We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would. Review Source KB Kristen B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Luma Health is A Gamechanger for Any Medical Practice" September 27, 2019 5.0 My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again. Pros Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software. Cons Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning. Alternatives considered [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) Reason for choosing Luma Health To be honest the sales person at Solution Reach was way too pushy. They seemed to care more about the sale than actually demonstrating and educating a potential customer on their product. From what I remember since this was several years ago, the software was expensive and there was not an option to purchase features separately. It was a no go for sure. Review Source Response from Luma Health October 15, 2019 Kristen, thank you so much for taking the time to leave us your feedback! We're so grateful for your partnership and are thrilled to hear how we've been able to support your practice in keeping schedules full and patients happy! BF Bahar F. Senior lead security solution Architect Telecommunications Used the software for: Less than 6 months ### "Reliable and Effective Patient Engagement Platform" May 28, 2025 3.0 Overall, Luma Health helped streamline our patient engagement process. Appointment confirmations and rescheduling became more efficient, and patient satisfaction improved. While there were a few bumps during setup, the customer support team was responsive, and the product continues to add value to our operations. Pros Luma Health’s automated appointment reminders and real-time scheduling features significantly reduced no-shows and saved our front-desk staff a lot of manual effort. The platform is user-friendly, integrates well with EHR systems, and provides clear, actionable communication with patients. Cons Some of the customization options felt limited, especially when trying to tailor messaging for different patient groups. Also, initial onboarding took a bit longer than expected, and some training materials could be improved. Review Source Response from Luma Health November 25, 2025 Thank you for the thoughtful review. We appreciate your insights and look forward to continuing to support your organization. NP Noel P. Digital Marketing Specialist Medical Practice Used the software for: Less than 6 months ### "Results, Results, Results" February 4, 2021 5.0 Before we started with LumaHealth we would receive 1-2 reviews on GMB a month (maybe even every two months). Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied. Within the first full month of starting with LumaHealth we received 99 reviews on a total of six GMB location pages for our medical practice. We also were able to start a waitlist for our patients. We currently have 73 patients utilizing the waitlist functionality. Through the waitlist we were able to fill 33% of cancelled appointments. We also just began introducing our referral physicians to our referral website and have a 38% referral conversion rate. Something that can't be calculated is the time saved by allowing LH to run in the background requesting reviews, confirming appointments or filling appointments for us. We also have the two way chat which allows our staff to handle situations with our patients however they're most comfortable. This allows us to keep our patients happy communicating to them where they are! Pros Our office has appreciated being a part of test group for two way texting. We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us. Then request them to publish their reviews publicly on GMB. This has been great for our business and increased the sheer number of positive reviews on our GMB sites ten-fold. Cons I would love to see LH publish the reviews not just on GMB pages but also on doctors Vitals, Healthgrades, WebMD, etc accounts. I believe there are many physicians who are working to maintain good reviews on a multitude of sites and this would just help by achieving all of that for them. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Luma Health Luma Health connects to our EMR which is a huge added bonus for our staff and team. Review Source KB Kayla B. Administrator Medical Practice Used the software for: 2+ years ### "Great use!" May 18, 2025 5.0 Pros It’s easy to use for any user whether they have experience with technology or not Cons No complaints from this product other than it can be slow to load at times Review Source Response from Luma Health November 25, 2025 Thank you for your review! KV Kinjal V. Care Assistant and Inventory Leader Health, Wellness and Fitness Used the software for: 1-2 years ### "Positive Feedback " April 9, 2025 5.0 In a care industry,Service user and clients,patient are all very important. Luma health has benefits that can understand the needs and provide patient management. Pros Customer support is responsive and lean to listen service user requirement Cons There is no things that i did not like about Luma Health Review Source VR Verified Reviewer manager Hospital & Health Care Used the software for: 6-12 months ### "Hospital records easily experienced at home" May 24, 2025 5.0 Patients were able to see their medical records, medical details, and results easily and quickly. Based on this information, I was able to immediately take care of my health on my own. Pros You can include details without having to call patients, and you can communicate with them if you need them for your next treatment. Cons It was a pity that patients could not change their appointments. There were times when I couldn't get the alarm right away. Review Source SF Sarah F. MA Hospital & Health Care Used the software for: 6-12 months ### "Pretty Good Product" May 22, 2025 5.0 My overall experience with Luma Health is pretty good, I can't complain it does its job but there is definitely better application out there, in my opinion. Pros My favorite thing about Luma Health is the AI generated usage, and this helps with patient notes/charting. Cons My least favorite thing about Luma Health is the inconvenience with rescheduling patients. Or how some patient's don't get reminders. Review Source Response from Luma Health November 25, 2025 Thank you for taking the time to share your experience. We take your feedback seriously and are actively working to improve in the areas you mentioned. We’d appreciate the opportunity to discuss further and support you better. NR Neeraj R. Pharmacist Pharmaceuticals Used the software for: 6-12 months ### "Why not Luma Health?" May 28, 2025 4.0 Great. No words to describe how Luma Health improved our day to day activities somewhat easier than normal days. Pros Our company selected luma health because we knew the quality and features of this software. It’s that awesome Cons It takes time for the customer service to respond back. The issue got solved once they were in touch but chat option would have been much more helpful Review Source Response from Luma Health November 25, 2025 Thank you for your feedback--glad that the customer support was resolved! IS Ibukunoluwa S. Medical Biller Hospital & Health Care Used the software for: 6-12 months ### "An Amazing app for healthcare providers" March 23, 2025 5.0 While i used it, it secure messaging and communication with healthcare providers Pros It is a great app for easy appointment scheduling and management. Cons Personalized messaging and reminders to access medical records and test. Review Source DA DITRICK A. MANAGER Health, Wellness and Fitness Used the software for: 6-12 months ### "EXCEPTIONAL HEALTHCARE EXPERIENCE " February 8, 2025 5.0 Luma health empowers patients to take control of their health. Their user-friendly platform allows patients to easily schedule appointments, request medication refills, and communicate with their care team in real-time. The integration with our electronic health record (EHR) system has also been a game-changer, streamlining our workflow and reducing administrative tasks. What sets Luma Health apart is their commitment to patient-centric care. Their platform empowers patients to take control of their health by providing them with secure and easy access to their medical records, test results, and appointment history. This has not only enhanced patient satisfaction but also improved health outcomes. Pros It's a user friendly and intuitive healthcare platform ever It is a responsive and knowledgeable team Cons The speed of the website was somehow slow at my first time visiting on it Review Source MS Mikaela S. Assistant Manager Consumer Goods Used the software for: Less than 6 months ### "Luma Health is very useful!" April 26, 2025 5.0 Luma Health is a great and helpful platform! There are great features and tools! Pros Luma Health has been great! The platform offers many helpful tools that are very useful! Cons I have nothing bad to say about Luma Health. I’ve really enjoyed using it and will continue to! Review Source SB Sandra B. Sole proprietor small business owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Professionals on Luma" January 6, 2025 5.0 I was looking for its payer ID and information on where to send claims and I found it! Pros It is easy to navigate and find the information to contact them. It is set up more user friendly than most websites in my professional world Cons There is so much information, which can be a positive too. I was able to contact them and they got back to me in a timely manner. Review Source TC Tina C. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Gastroenterology Practice review" November 11, 2020 5.0 I feel our practice had an excellent overall experience with the texting and survey product that Luma offers. Our set up was quick and I received as much support help as needed. The response time to have something looked at and changes made was very impressive as once you buy the product, good customer service is so very necessary and Luma was able to work with us in a positive and helpful way. Pros Our medical practice was having difficulties contacting our patients and getting back responses of confirmed patient appointments. I reached out to Luma as I have heard great things about their capabilities from other practices who use the texting service for appointment reminders. We strive to have excellent patient care and communication so once I connected with Luma representative, they really took the time to fully understand how our scheduling system works and what needs we have that may differ from others. I was very impressed with their responsiveness to any minor issues or concerns that arose and the ability to track everything and receive back patient reviews was just what our company was looking for. Cons Integration was not difficult but as expected, there were times in which we had to made adjustments and the Luma representatives were always available to help. Reason for choosing Luma Health The previous reminder service was only able to make phone calls and this was not as helpful and forward thinking as we really needed to be able to text patients for appointment confirmations. Luma was able to adjust to our needs which was very important for a smooth transition. Review Source MR Michel R. Practice Administrator Medical Practice Used the software for: 2+ years ### "LUMA review" May 20, 2019 5.0 Very satisfied with the product. I recommend it to any practice who has the EMR connectivity for LUMA Health. It has decreased our staff time for them to be doing tasks that can easily be handled by the software, where as helping them to focus on other important items within the office. Their pricing is much lower then what the EMR wanted to charge us for the same tasks. Pros LUMA has built a variety of features that can be utilized in our EMR system, and they are steadily building their portfolio. Unlike other companies, they are very responsive and intuitive with ideas that perhaps they can build upon. For example, we use to have one company who provided new patient packets for patients to fill out and access, and then another company to process them. Now LUMA has taken that and within the same product, the patient can now get a reminder, fill out the form, and easily transcribe it into our EMR system. Cons Rarely, but some ideas do not go as planned or need to be reconstructed. The insurance verification side of the software is a great idea, but needs to accommodate for patients who have more the one insurance. Also would like to see this expanded to include rx cards as well. Review Source EP Eileen P. Director Clerical Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Still Loving Luma!" May 20, 2019 5.0 If we run into an issue, I have a specific person I can contact who knows my office and its needs. My person gets back to me the same day, usually within a few hours. We have implemented the SMS messaging from reminders to referrals to billing and more. The patient response has increased tremendously and we are able to customize the Luma programs to our specific needs. Pros I love the forward thinking and quick release of new features that actually work as they as should. Luma looks at the healthcare industry, the populations served and finds solutions to improve the quality of service to provide a better patient experience. Their support staff are very knowledgeable and are able to take care of any issues that might occur. Cons I haven't found anything that I don't like and that is something I can rarely if ever say about any company and its programs. Reason for choosing Luma Health The capabilities of Luma and its potential for growth were important factors however the ROI was a major factor and Luma has been a win-win for us since day 1. Review Source RH Rick H. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Cutting down on no-shows!" September 26, 2019 5.0 Our overall experience had been positive. Luma allows our staff to spend more time on other things related to the office other than scheduling. It is also helping us to reduce our no show rates. Pros We like Luma because it allows us constant contact with our patient base through a drastically reduced use of the labor force. Luma consistently assists us with filling appointment vacancies and cancellations. Cons The biggest downside to Luma is the limitations as it relates to scheduling specifics for doctors. There is some (but not a lot) of flexibility. Reason for choosing Luma Health Cost and features, including good references from other users. Review Source Response from Luma Health October 15, 2019 Rick, thank you so much for taking the time to leave your feedback! We're so grateful for your partnership and are thrilled to hear that we've been able to support your practice in reducing patient no-shows. Your Customer Success Manager will be in touch regarding your feedback on scheduling flexibility. We are always open to hearing how our platform can better serve our users! LS Lisa S. System Administrator Medical Practice Used the software for: 2+ years ### "Excellent appointment reminder service" October 15, 2020 5.0 Pros Luma Health does not make mistakes. It is very systematic and simplified our reminder process for our 300+ appointments each day. The amount of manpower it freed up for our practice was incredibly helpful. Cons Luma does not make mistakes :). If we made a human error, Luma still followed the systems in place. Reason for choosing Luma Health We initially chose Luma Health because it had the most features that fit our office needs best. We appreciated the ability to use the waitlist, rescheduling, sending of individual and mass messages to patients and reviews as well. Review Source AG Amy G. Practice Administrator Medical Practice Used the software for: 6-12 months ### "Luma Health" May 21, 2019 5.0 Previously we only had patient appointment reminders via phone calls, now patients can determine if they prefer a phone call or prefer a text message reminder. We seamlessly integrate new patients into the schedule with an easy new referral process through Luma, and we maintain full schedules through automated technology versus staff time in rescheduling when a patient cancels their appointment. Pros Luma is very user friendly and provides more options to patients as they are referred to the practice as well as ongoingly with appointment recalls. We have it integrated with our Practice Management system-Allscripts and it helps us maintain a full schedule as well as quickly schedule new referral patients from other offices. Cons The monthly spend is more than what we were paying before, but the functionality outweighs the cost over the long term. Review Source LA Leslie A. Front Desk Supervisor Medical Practice Used the software for: 2+ years ### "luma is the best for working in patients" March 8, 2021 4.0 In all, we love Luma. It helps tremendously when it works well! Pros It works in patients while you are doing something else Cons Sometimes there are syncing delays which causes problems Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) better options with luma Review Source AK Annie K. Digital Marketing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Review Generator!" October 17, 2018 5.0 Our company is having a great experience using Luma Health. Our online reviews have increased dramatically and we solely rely on those text messages to bring in our monthly goal of reviews. Customer service is phenomenal. I like how you can just email a general support email but our account manager would always be the first one to respond and very promptly. If she is unavailable there is always someone there familiar with your account to assist you. Highly recommend! Pros The review text messages that go out after an appointment & the net promoter score. Cons I don't believe there was anything that we didn't like. We chose to not use the referral system because it didn't apply as much to our practice. Review Source Response from Luma Health February 7, 2019 Thank you so much for the kind review, Annie. We really enjoy working with you and the team at Kremer Eye Center! EC Edgar C. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Luma Health Helping us be more Efficient" January 31, 2020 5.0 We would like to interact with our patients for surveys, intake forms, and other tools to improve health- Luma seems to be the tool to do this efficiently. So far the service has been top-notch and \[SENSITIVE CONTENT HIDDEN\] is amazing at taking our vision and making it happen in Luma. \[SENSITIVE CONTENT HIDDEN\] is very knowledgeable and understands the needs of a health center. Pros It allows our operators to be used for a different type of skill. No more calling for reminders which can be tedious and low yield. I like that we can reach our patients with a type of technology they can know how to use-texting. Trying to get patients to join our web portal has been very challenging. Cons I would like to have more EHR integration with eCW, I would like more data to transfer directly, have more features that follow the workflow that we use in eCW. I do not want to have 2 sets of data that need to be managed. Reason for choosing Luma Health none to compare Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Edgar! We are so grateful for your partnership and your feedback, and we look forward to continue working together! KM Kelly M. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Luma has been very helpful" October 10, 2019 4.0 No shows, referrals Pros Luma has been very helpful in our office with patient reminders. We have cut down on no shows a lot and have gotten a handle on our referrals. Cons Could be a little more user friendly. They need to put patient appointments on the scheduling updates for referrals. Reason for choosing Luma Health They were integrated with TSI Healthcare (our server) Review Source Response from Luma Health October 15, 2019 Thank you for taking the time to leave us your feedback, Kelly! We're so grateful to have you as a partner and are thrilled to support your practice in streamlining referrals and reducing no-shows. We look forward to continue working with you! DB Devan B. Patient Services Admin Medical Practice Used the software for: 6-12 months ### "Luma Review 11/7/19" November 7, 2019 4.0 Overall great. Quick responses from support. Pros Text reminders, broadcast, feedback, being able to communicate with patients via text. Cons Sometimes the broadcast are difficult to send. Reason for choosing Luma Health We could design our own scheduling. Review Source Response from Luma Health April 28, 2020 Thank you for taking the time to leave us a review, Devan! We are so grateful for your partnership and your feedback, and we look forward to continue working together! DJ Debbie J. Site Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Make Job Easy" May 21, 2019 5.0 Pros The functionality and customer service is flawless! Cons Only con is time difference between Luma and EST Zone Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.