# Page 2 | Luma Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Luma Health the right Patient Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176533/lumahealth/reviews/?page=2 --- Luma Health 4.6 (82) [View alternatives](https://www.capterra.com/p/176533/lumahealth/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Luma Health ## Showing most helpful reviews Showing 26-50 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VB Vincent B. Director, Transformation and Innovation Hospital & Health Care Used the software for: 2+ years ### "Director, Transformation and Innovation" November 25, 2025 5.0 Overall the experience is excellent. The appointment management function is well above competitors, the booking and rebooking experience is seamless and simple, and the team is a pleasure to work with. Pros Easy of integration with our EHR, excellent customer service. The product team are experts when it comes to integration, and are willing and eager to solution when questions arise. Cons The list is short, but the hardest part of dealing with Luma is trying to fit some of our highly customized workflows in to patient messaging processes. Luma will always work with us to solution for a given issue, but there are some custom workflows that we have that do not easily fit in to their product. Switched from [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) Better user interface, better EHR integration, ease of use for end users Review Source AN Aquiles N. Patient Access Medical Practice Used the software for: 1-2 years ### "Reliable Reminders" November 21, 2025 5.0 Overall, Luma Health has been a strong tool for streamlining communication and improving patient follow-through. Once the system is set up, it runs smoothly, and the automation significantly lightens the administrative load. It's a dependable solution for managing reminders and patient engagement. Pros Luma Health’s reminder system is reliable, easy to configure, and greatly reduces no-shows. The automated messaging and flexible workflows make patient outreach smoother and save staff time. Cons Some settings and customization options can feel a bit complex at first, and certain features require digging into configurations to fully understand. Switched from [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) LUMA is a more robust system, provided additional channels of communications. Review Source Response from Luma Health November 25, 2025 Thank you for the review! It’s great to hear that Luma’s tools—especially reminders—are helping streamline your processes and helping reduce no-shows. We appreciate your partnership and are committed to continuous improvement. aD ahmed D. manager E-Learning Used the software for: Less than 6 months ### "A Reliable Platform to Enhance Patient Experience" May 26, 2025 5.0 My experience with Luma Health has been very positive. The platform simplified patient communication, enhanced appointment scheduling, and saved valuable time for the medical team. It is a reliable, easy-to-use solution that brings real value to healthcare providers Pros its ease of use, smart patient communication via text messaging, and seamless integration with EHR systems — all of which saved time and improved workflow efficiency Cons Luma Health is a comprehensive platform with many valuable features. It may take a bit of time for new users to explore and fully utilize all the available tools. Review Source Response from Luma Health November 25, 2025 Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust. KB Kayla B. Administrator Medical Practice Used the software for: 2+ years ### "Great use!" May 18, 2025 5.0 Pros It’s easy to use for any user whether they have experience with technology or not Cons No complaints from this product other than it can be slow to load at times Review Source Response from Luma Health November 25, 2025 Thank you for your review! zB ziyad B. Clinic Administrator Accounting Used the software for: I used a free trial ### "treamlined, Effective, and Patient-Friendly" May 29, 2025 5.0 Overall, my experience with Luma Health has been very positive. It made patient communication much easier and helped us stay organized. Once we got the hang of it, it really improved our workflow and patient satisfaction. Pros What I liked most about Luma Health is how easy it is to use and how much time it saves. The appointment reminders and smart waitlists really helped reduce no-shows, and the integration with our system was smooth. The support team is also super helpful! Cons Sometimes the system can be a bit slow during peak hours, and it took some time for our team to get used to all the features. But overall, it's a great tool once you're familiar with it. Review Source Response from Luma Health November 25, 2025 Thank you for your review! We’re honored to support your organization and are glad to hear Luma is contributing to smoother, more efficient patient experiences. We appreciate your trust. BF Bahar F. Senior lead security solution Architect Telecommunications Used the software for: Less than 6 months ### "Reliable and Effective Patient Engagement Platform" May 28, 2025 3.0 Overall, Luma Health helped streamline our patient engagement process. Appointment confirmations and rescheduling became more efficient, and patient satisfaction improved. While there were a few bumps during setup, the customer support team was responsive, and the product continues to add value to our operations. Pros Luma Health’s automated appointment reminders and real-time scheduling features significantly reduced no-shows and saved our front-desk staff a lot of manual effort. The platform is user-friendly, integrates well with EHR systems, and provides clear, actionable communication with patients. Cons Some of the customization options felt limited, especially when trying to tailor messaging for different patient groups. Also, initial onboarding took a bit longer than expected, and some training materials could be improved. Review Source Response from Luma Health November 25, 2025 Thank you for the thoughtful review. We appreciate your insights and look forward to continuing to support your organization. SF Sarah F. MA Hospital & Health Care Used the software for: 6-12 months ### "Pretty Good Product" May 22, 2025 5.0 My overall experience with Luma Health is pretty good, I can't complain it does its job but there is definitely better application out there, in my opinion. Pros My favorite thing about Luma Health is the AI generated usage, and this helps with patient notes/charting. Cons My least favorite thing about Luma Health is the inconvenience with rescheduling patients. Or how some patient's don't get reminders. Review Source Response from Luma Health November 25, 2025 Thank you for taking the time to share your experience. We take your feedback seriously and are actively working to improve in the areas you mentioned. We’d appreciate the opportunity to discuss further and support you better. lB lakisha B. System Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Great System" April 21, 2025 4.0 Luma was adopted for our company so that we can navigate our patient documentation and access it with ease. Pros The functionality of the software. It is so user friendly and I like how you can navigate through charts. Cons Everything was great. I do not have any complaints about this software system. I like that it displays the full profile. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Better functionality. epic was a little expensive. Review Source DC David C. Website Designer Computer Software Used the software for: Less than 6 months ### "Not User-Friendly for Consumers" March 30, 2026 1.0 I tried over 6 times to pre-register my father for an appointment, both on my newer model iPhone and on several different browsers on my desktop. The refresh rate on each step was ridiculously slow, considering I have a very fast computer and a 1GB internet connection. After finally getting somewhere and uploading photos of my father's insurance cards, it finally responded and said it couldn't check him in online. Wasted 30 minutes of my valuable time. Pros I'm a consumer, not a provider. I liked nothing about my Luma Health check-in experience. It was slow and buggy and never worked for me. Cons Look, I'm a tech person and website designer with over 40 years of experience, so I know what I'm doing online. Maybe providers like this platform, but for consumers, they've got some serious problems with ease of use. See my recent experience below. Review Source DA DITRICK A. MANAGER Health, Wellness and Fitness Used the software for: 6-12 months ### "EXCEPTIONAL HEALTHCARE EXPERIENCE " February 8, 2025 5.0 Luma health empowers patients to take control of their health. Their user-friendly platform allows patients to easily schedule appointments, request medication refills, and communicate with their care team in real-time. The integration with our electronic health record (EHR) system has also been a game-changer, streamlining our workflow and reducing administrative tasks. What sets Luma Health apart is their commitment to patient-centric care. Their platform empowers patients to take control of their health by providing them with secure and easy access to their medical records, test results, and appointment history. This has not only enhanced patient satisfaction but also improved health outcomes. Pros It's a user friendly and intuitive healthcare platform ever It is a responsive and knowledgeable team Cons The speed of the website was somehow slow at my first time visiting on it Review Source RE Rita E. Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "Luma Health Experience" May 12, 2025 4.0 My overall experience was good I feel like this software has alot of potential. Scheduling appointments online is a great idea. Pros What I like about Luma Health is that you can schedule appointments through the app. More than often clients experience long wait times, with Luma Health you are able to get your appointments set up easily. Cons I believe that this company lacks customer support. If you are having an issue you have to submit a ticket and wait for a reply. Review Source AM Amber M. OFFICE MANAGER Hospital & Health Care Used the software for: 1-2 years ### "Awesome Program Luma Health!!" February 15, 2025 5.0 I like all the functions and features that Luma Health has to offer!! It's incredibly user friendly, for both regular users & administrators!! A++ Luma Health!! I have yet to experience any mishaps or hiccups! Fingers Crossed!! Review Source MA Mohamed A. self employee Textiles Used the software for: 6-12 months ### "My Luma Health Review " April 19, 2025 4.0 I like all the functions and features that Luma Health has to offer!! It's incredibly user friendly, for both regular users & administrators!! A++ Luma Health!! I have yet to experience any mishaps or hiccups! Fingers Crossed!! Pros "Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them." "There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price." Cons "The fact that the team hid from us the lack of integration with our EMR until very late in the process." "We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts." Review Source RSR Rishi Singh R. Receptionist Medical Practice Used the software for: Less than 6 months ### "A good and handy management app" March 14, 2025 5.0 I use it for keeping track of patient IDs needs and regulations and it’s not hard for me to say that it has been amazing. I am going to buy a full version soon. Pros Easy user interface makes it interactive. And the new AI feature helps keep a track extremely well. Cons There’s nothing to be honest that I don’t like about the app. It’s pretty much everything I need for patient management. Review Source Luis U. Director Biotechnology Used the software for: I used a free trial ### "Planificación de consultas y citas medicas " April 2, 2025 5.0 Organización eficiente de control médico Pros Optimización en citas medicas y administración eficiente Cons Profesionalismo y seriedad para la organización optimización y control médico Review Source SB Sandra B. Sole proprietor small business owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Professionals on Luma" January 6, 2025 5.0 I was looking for its payer ID and information on where to send claims and I found it! Pros It is easy to navigate and find the information to contact them. It is set up more user friendly than most websites in my professional world Cons There is so much information, which can be a positive too. I was able to contact them and they got back to me in a timely manner. Review Source GS Gerson S. Biomedical Engineering II Biotechnology Used the software for: 6-12 months ### "Luma Health Review" April 16, 2025 5.0 My overall experience with Luma Health truly is phenomenal. Love the 24/7 support they provide. Pros The thing I love most about Luma Health is the support they provide. Seeking support 24/7 is the most important thing in my book. Cons I don't have anything negative to say about Luma Health. The support they provide is phenomenal. Review Source TB Tatiana B. interpreter Health, Wellness and Fitness Used the software for: Less than 6 months ### "efficient, connecting patients and healthcare providers. " April 11, 2025 5.0 It makes easier to access care and communicate with the doctors. Pros It is easy to use, simple, doesn't make you to waste time and figure out what should I do next. Cons I didn't find anything negative about Luma. Review Source MS Mikaela S. Assistant Manager Consumer Goods Used the software for: Less than 6 months ### "Luma Health is very useful!" April 26, 2025 5.0 Luma Health is a great and helpful platform! There are great features and tools! Pros Luma Health has been great! The platform offers many helpful tools that are very useful! Cons I have nothing bad to say about Luma Health. I’ve really enjoyed using it and will continue to! Review Source CC Carolina C. Auxiliar administrativo Consumer Goods Used the software for: I used a free trial ### "Luna Health máximo resultado. " February 26, 2025 4.0 O Luma Health atende a clínica de médio porte, alguns centros de saúde, tem um boa assistência médica. Pros Ambiente divertido e possibilidade de crescimento. Cons A falta de investimento em marketing, causa um certo receio em ingressar na Luma. Review Source SH Scott H. Psychiatrist Medical Practice Used the software for: 6-12 months ### "Luma Health has improved all our processes" November 7, 2020 5.0 Very high marks for features and service. Pros The pandemic forced us into telemedicine without plan or preparation. We initially used Zoom, which is built for business rather than medical use, and found that the app required more interaction than many of our patients were able to do, which seriously hampered our ability to care for our patients. Luma is designed for medical use. The patients simply click a link on their phone or computer, authorize audio and video, and they’re in the session with us. The video quality is comparable to that of Zoom, so we didn’t give anything up there. Luma integrates with our EHR, so we no longer have to keep two calendars, one for the EHR and another for the teleconferencing product. Luma has also brought a suite of texting tools that have largely shifted incoming patient interactions from our phones to their texting web Hub which the front office staff and the patients love. I have had my patients do depression and anxiety ratings scales for years, and Luma was able to duplicate that process, and improve it by moving it to text. In addition, Luma includes in my ratings link 7 labeled paragraphs into which patients enter pertinent history before their first, assessment appointment. Consequently, building my note after the appointment is much less time consuming than it used to be when I typed it all myself. Cons Luma is completely customizable, which is amazing. But that means they basically code the connections through the API of our EHR from scratch. This has been time consuming - plan for months for full deployment - but, again, pretty much if it can be done, they give you just what you want. Reason for choosing Luma Health DrChrono charges $5 per teleconference session. I see 25 to 30 patients per day. Luma charges a very reasonable flat fee of $250/ user/month (for our flavor of installation; that price may vary a bit by feature selection). Do the math. DrChrono’s messaging features are very limited. The DrChrono’s web-portal is clunky and difficult for many patients to navigate, which significantly reduced the number of patients who completed their pre-appointment ratings (see above). Luma set us up so patients do their ratings the day before the appointment by simply opening a link in a text. Now well over 80% of my patients are completing their depression and anxiety ratings before our appointment. DrChrono, btw, is a very powerful EHR and I’m very glad we selected it and use it. The telemedicine feature is all I’m critiquing here. Review Source TC Tina C. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Gastroenterology Practice review" November 11, 2020 5.0 I feel our practice had an excellent overall experience with the texting and survey product that Luma offers. Our set up was quick and I received as much support help as needed. The response time to have something looked at and changes made was very impressive as once you buy the product, good customer service is so very necessary and Luma was able to work with us in a positive and helpful way. Pros Our medical practice was having difficulties contacting our patients and getting back responses of confirmed patient appointments. I reached out to Luma as I have heard great things about their capabilities from other practices who use the texting service for appointment reminders. We strive to have excellent patient care and communication so once I connected with Luma representative, they really took the time to fully understand how our scheduling system works and what needs we have that may differ from others. I was very impressed with their responsiveness to any minor issues or concerns that arose and the ability to track everything and receive back patient reviews was just what our company was looking for. Cons Integration was not difficult but as expected, there were times in which we had to made adjustments and the Luma representatives were always available to help. Reason for choosing Luma Health The previous reminder service was only able to make phone calls and this was not as helpful and forward thinking as we really needed to be able to text patients for appointment confirmations. Luma was able to adjust to our needs which was very important for a smooth transition. Review Source Philip B J. Director of Information Technology Operations and Infrastructure Hospital & Health Care Used the software for: 6-12 months ### "Luma Health - flexible and intuitive" March 6, 2021 5.0 Working with Luma has been a very pleasant experience overall. From working with their \[SENSITIVE CONTENT HIDDEN\] on the granular details of our contract to customizing messages with our Customer Success Manager, the Luma folks have been responsive, friendly, and extremely knowledgable. Pros Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive. Cons A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying. Review Source Bill H. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Luma Health - In The Top 5 Technology Decisions of my Career" February 27, 2019 5.0 Completely positive and well received by all staff that use it. I know I sound like a commercial for Luma but not a day goes by without at least one Luma mention in conversation. This is a no brainer and one I wish other practices embrace. We are all busy but at the end of the day, I have a fiduciary responsibility to my board to identify and implement the best technology to help keep the organization successful. Pros It is difficult to say what I like most because there are numerous highlights that I would love to give credit. First, the ROI is solid. I have more than made back the cost of the program in filled slots. I have also had great success in converting inbound referrals to scheduled appointments. My online reputation management is more robust. The reporting details provided by Luma are above my expectation and one of the most valuable tools I rely on each month. Luma continues to add new features all the time. I am truly blown away by all this solution offers that I couldn't imagine why any practice deciding not to jump on board. Cons Nothing. Amazing staff, product, solutions. Can't say enough great things about Luma Health. Review Source NP Noel P. Digital Marketing Specialist Medical Practice Used the software for: Less than 6 months ### "Results, Results, Results" February 4, 2021 5.0 Before we started with LumaHealth we would receive 1-2 reviews on GMB a month (maybe even every two months). Many of these reviews were from patients who had a particularly bad experience with us so we were never able to accurately hear from those who were satisfied. Within the first full month of starting with LumaHealth we received 99 reviews on a total of six GMB location pages for our medical practice. We also were able to start a waitlist for our patients. We currently have 73 patients utilizing the waitlist functionality. Through the waitlist we were able to fill 33% of cancelled appointments. We also just began introducing our referral physicians to our referral website and have a 38% referral conversion rate. Something that can't be calculated is the time saved by allowing LH to run in the background requesting reviews, confirming appointments or filling appointments for us. We also have the two way chat which allows our staff to handle situations with our patients however they're most comfortable. This allows us to keep our patients happy communicating to them where they are! Pros Our office has appreciated being a part of test group for two way texting. We also love that it integrates with our EMR so it can automatically send messages to patients after they leave their appointments asking them to rate us. Then request them to publish their reviews publicly on GMB. This has been great for our business and increased the sheer number of positive reviews on our GMB sites ten-fold. Cons I would love to see LH publish the reviews not just on GMB pages but also on doctors Vitals, Healthgrades, WebMD, etc accounts. I believe there are many physicians who are working to maintain good reviews on a multitude of sites and this would just help by achieving all of that for them. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Luma Health Luma Health connects to our EMR which is a huge added bonus for our staff and team. Review Source Similar Products Featured