Cuseum

Digital Membership Cards

5 / 5 5 reviews

Who Uses This Software?

Museums, nonprofits, and membership organizations


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Cuseum
  • www.cuseum.com
  • Founded 2014
  • United States

About Digital Membership Cards

Digital membership cards offer convenience and ease of use for members and organizations. Eco-friendly and fully integrated with mobile wallets, digital cards streamline the membership process and reduce the costs associated with physical card creation and distribution.


Digital Membership Cards Features

  • Collections Management
  • Event Management
  • Exhibit Management
  • Gift Shop POS
  • Grant Management
  • Insurance Management
  • Membership Management
  • Ticketing

Digital Membership Cards Reviews Recently Reviewed!


Capterra-loader

Wonderful green solution for membership cards.

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Printing and mailing membership cards is costly and let's face it, who really wants one more thing to carry in their wallet. Our members are glued to their smart phones, so having a digital eMembership card that resides on their phone is the perfect solution. We did a soft roll-out in October, however, as of Dec. 1, this digital option is the primary way we issue membership cards, if a member wants a printed card he/she must request one. So far we're seeing a high level of acceptance to the eMembership card.

InfiCare Technologies (the app developer) worked with us to create a way to automatically issue one-time use "gift-able" guest passes (all of our membership levels receive a minimum of 2 guest passes.) They also set up a way for our admission's staff to log-in and scan the passes when they are used. The passes can be "gifted" via text message and email. The ability to issue guest passes for a single individual is a nice feature.

Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature.

Cons: When the eMembership card is displayed directly from the app, the barcode is too small to scan (scanning works fine when the eMembership card is displayed from the smart phone's Wallet) - also any special stickers (such as the ACM Reciprocal Network sticker) show only from the app - neither is a big deal, just something to be aware of.

Once a guest pass is "gifted" I would love to see the status change from "ready to use" to "gifted",
my fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update.

The app can be a bit touchy, simple things like a missing digit on a zip code can keep the app from locating a member's membership.

Overall: This software will drive down costs (membership cards, printing and postage) - as a non-profit we are always looking for solutions that better serve our members, are good for the environment and save money!

Vendor Response

by Cuseum on April 26, 2018

Thanks for your suggestions. These are updates in new version 1. Now Bar code can be made full screen just by touching it. hold phone sideways and it becomes even bigger and clearer. 2. Touching Reciprocals brings up details of reciprocals for that membership. Touching those will take to that reciprocal's website so member can see participating institutions We will add ability to mark it as gifted. That is a practical and useful suggestion. We have also removed the zip code missing digit related irritant now.

We have been very happy with MuseumAnywhere and the virtual membership card process.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The program works pretty seamlessly, drastically reduces both printing and postage costs for membership cards, while allowing us to provide new members with their cards the same day they purchase. The admin site is relatively intuitive and easy to use. Guests have been surprisingly ready to transition to phone-based cards rather than having traditional printed cards. Cards no longer get lost or forgotten at home. The team was knowledgeable about integrating their software with our database of record and ensuring consistent communication between the systems.

Cons: Some minor issues with what information flows from the app to the "wallet card" on iPhone platforms. Occasional difficulty with our hardware scanners reading the bar code, depending on individual users' phone brightness or screen protectors.

Vendor Response

by Cuseum on April 26, 2018

In latest update of the App, the Bar code on the eMembership Card now can be made full screen just by touching it. That brings up clean crean with bar code and number under it. That should make it easier to scan.

Our members love the convenience of this app, and the MuseumAnywhere team is great to work with.

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We love that the we don't need to print and mail membership cards and that the app automatically updates when memberships are renewed. This has cut down significantly on our mailing budget, as we don't have to send cards to new and renewing members.

Cons: I would love for the FAQ section to be more easily formatted, adding color, bold, italics, underlining. Ours are bilingual, so it would be great if we could separate things out for English and Spanish and format them differently.

Museum Anywhere has cut our printing costs and helped our guest experience

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of access for our guests. We let them know if they have their phone they have their cards!

Cons: The refresh times are a bit long, plus the lock screen feature does not always show when entering into the museum

It has been fairly easy to use and integrate into our system

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The convenience for the clients and the ease on our end to make changes and updates once we learned how the product worked.

Cons: It would be nice to have a few more features, especially in the push notifications, such as a timer to set exact times for notifications to be sent and future date them.

Overall: Reduce overall costs by not mailing materials to as many members and reduce our carbon footprint, since our members already have phones in their hands.

Vendor Response

by Cuseum on April 26, 2018

Thanks for great suggestions We have now implemented that feature. You can choose future date and time on notifications.