--- title: "Microsoft Bookings Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Microsoft Bookings the right Appointment Scheduling solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176567/Bookings/reviews/" page_type: "reviews" language: "en" --- Microsoft Bookings 4.4 (168) [View alternatives](https://www.capterra.com/p/176567/Bookings/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Microsoft Bookings Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews KL Kate L SalesMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “The automatic confirmations and reminders helped reduce missed appointments, and its integration with Outlook and Microsoft Teams made managing calendars and virtual meetings simple and efficient.“ July 24, 2026 Nona P Management Technician IILaw Enforcement, 201 - 500 employeesUsed the software for: 1-2 years. “I have an outside vendor that I needed to have access to my Bookings page. As she did not have an email address within my organization (and for security reasons, could not), this meant there were limitations to her access, which was a bit inconvenient as a middleman needed to be designated for changing availability.“ May 19, 2025 BL Brooks L Customer services techInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The platform offers useful features like calendar syncing, online booking, and automated reminders that help keep appointments organized. While there can be a slight learning curve for new users, the system becomes easy to manage with regular use.“ June 3, 2026 Shannon A Product EvangelistArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “It's pretty cumbersome to setup for groups and relies on one person chasing the rest on a group to ensure their calendar is actually up to date.“ November 3, 2025 BL Brooks L Customer services techInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The Microsoft 365 integration, calendar syncing, and automatic reminders help save time and keep appointments running smoothly.“ June 3, 2026 ST Sophia T Human Resources AssistantBanking, 51 - 200 employeesUsed the software for: 6-12 months. “When I first utilized it, a walk through guide did not pop up, so it took some trial and error testing with a colleague for certain settings.“ October 29, 2025 Dylan M Sales RepAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It helped streamline scheduling for test drives and customer meetings, reduced missed appointments, and kept everything organized in one place with the rest of Microsoft 365.“ January 6, 2026 Dylan M Sales RepAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It also feels more basic compared to some standalone scheduling tools.“ January 6, 2026 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 6-12 months ### "Booking meetings have never been this easy! " February 2, 2026 5.0 My overall experience with Microsoft Bookings has been positive. It makes scheduling much easier by allowing people to book time based on real availability without back-and-forth emails. The integration with Outlook and Microsoft 365 is a big plus, keeping calendars up to date automatically. While the setup can take a bit of time at first, once it’s configured it runs smoothly and saves a lot of administrative effort. Pros It allows for customers and team members to book or schedule a meeting with me easily without a lot of emails back and fourth on availability. Cons There are really no cons that I can think of for this product - it provides a easy setup and link system for clients/customers and staff. Review Source RW Ray W. Senior Consultant Accounting Used the software for: 2+ years ### "Must install and use for finding avaliable timeslots for people to book" November 14, 2025 5.0 I really enjoy using it and people book with me daily using this app. it's easier than me finding time slots and afterwards sending them to people Pros Helps people book meetings based on my outlook calendar easily and find open slots and spaces, it's great value for money and the learning curve is very easy. Cons It cannot work with google software, so it has to be microsoft stack like outlook and outlook for web Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel spreadsheets are a thing of a past, it's not easy to manually find the available time slots Review Source VR Verified Reviewer CEO E-Learning Used the software for: Less than 6 months ### "It might be worth it if your needs are super simple and you don't need to charge for your bookings." July 26, 2022 3.0 I had used Calendly and tried to move everything to Microsoft Bookings. It was difficult, the software is cumbersome, not very flexible, not easy to use, and even though they changed their layout to something better, it is still not really up to par with the competition. Pros It was free with my Microsoft 365. Honestly that is probably the one thing I liked. Cons If you don't want or need Microsoft 365, or if you want your clients to pay when they do the booking, this software doesn't even come close to the features and flexibility of Calendly or Squarespace (formerly Acuity Scheduling). Microsoft charges over $20 a month in order to have this simple feature... Reason for choosing Microsoft Bookings It came free. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I thought I was going to get a great option for free with my move to Microsoft 365. I was wrong. Review Source LJ Lyn J. Senior Manager Construction Used the software for: Less than 6 months ### "Microsoft Bookings Review" April 18, 2026 4.0 Overall my experience with Microsoft bookings was positive, however when analysing the cost benefit it was not needed. Pros My favourite aspect of Microsoft Bookings is the ease of integration with Microsoft outlook. This makes scheduling appointments and meetings very simple and easy. Cons The only issue I had with Microsoft Bookings is that it is not great value for money. When compared to similar systems within Outlook or Microsoft calendar it is not required. Review Source KP KimAlyse P. Positive Outcomes Professor Professional Training & Coaching Used the software for: 1-2 years ### "Great Bookings!" June 16, 2025 5.0 Overall, this is a great product. It makes scheduling easy for potential clients and keeps me organized. Pros Primarily, it easily synchs with my personal Google calendar. It also allows my potential clients to book initial meetings with me. Cons There really isn't anything that causes me to not like this software. It is easy to use and has been very reliable. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) This was easier to synchs to my Microsoft calendar and my Google calendar. Review Source MM Martin M. Director Marketing and Advertising Used the software for: 1-2 years ### "Useful and very easy to set up, however the UI could be a little more customisable. " May 6, 2025 4.0 Easy to use and seamlessly integrates with our calendar. This app/service is provided by default as part of our MS365 subscription, which makes the solution makes it a no-brainer to manage our bookings. Pros This is simple to set up, and provides versatile configurations for creating different types of appointment bookings. It also seamlessly integrates with our Microsoft Exchange calanders. Cons The customer facing form/booking UI woudl benefit from being more customisable. This is especially evident when we want to embed or integrate the form on our website. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Microsoft Bookings Ease of set up and integration with our exisitng MS Exchange accounts. This service is an exisitng part of our subscription. Review Source EM Elizabeth M. Director of IS Project Management Mental Health Care Used the software for: 6-12 months ### "Scheduling made easy!" September 18, 2025 5.0 I have personally used Microsoft bookings to handle scheduling appointments with people that I work with. It’s very handy and helpful to have it. Connect to my Outlook calendar and email and I constantly get updates on activity regarding my bookings. Pros Microsoft bookings is easy to set up and allows for flexibility to accommodate your schedule to people. I need to make an appointment with you. You can copy your link and add it to your email signature or send out whenever you need someone to schedule an appointment with you. There’s tons of customization options with all the features available. This is a great option to Calendly and is native to Microsoft. If you connect your Outlook calendar to bookings, appointments will show up on your calendar and you can integrate zoom or other virtual meeting platforms. Cons The only thing I can share about Microsoft bookings is that there is a learning curve if you’re unfamiliar with using scheduling software tools. But there are tons of tutorials on how to use everywhere. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Microsoft bookings is native to our Microsoft suite of tools. Review Source VR Verified Reviewer Project and IT Manager Renewables & Environment Used the software for: 1-2 years ### "Good tool for booking calls with colleagues and externals (group calls booking is available)" October 30, 2025 5.0 Great tool when working inside Microsoft’s environment! You need to figure out all settings at first, but once you know how to navigate, almost anything is possible. Great tool for booking calls with colleagues and also externals. Pros I don’t work in sales, but I find this tool to be very useful! Colleagues and externals can use it to book meetings with me easily, and it’s connected with my calendar, so they can only book slots when I am available. Another great feature is that you can make special booking links that allow people to book meetings with you and your colleague(s), showing only available slots when all of you are free for a call! I must say that there is a learning curve, but it’s relatively easy to navigate through all settings, and there are a lot of resources to learn about all features. Another awesome feature is that it allows externals (that are not guest users in your Microsoft tenant) to use the link to book a meeting with you. It’s a free tool if you have Microsoft paid account, and it’s worth using it if you (your company) operates in Microsoft’s environment. Cons Learning curve exists, and there are a lot of options to check. Not every setting’s purpose is clear at start, but once you learn to navigate it’s pretty easy! I get why there are so many settings, so I don’t mind it much. Just consider you need some time to figure everything out when using for the first time. Review Source Dylan M. Sales Rep Automotive Used the software for: 6-12 months ### "Simple scheduling solution for daily sales use!" January 6, 2026 5.0 Overall, my experience has been positive. It helped streamline scheduling for test drives and customer meetings, reduced missed appointments, and kept everything organized in one place with the rest of Microsoft 365. Pros It made scheduling test drives and follow-up appointments much easier. Customers can pick an available time without back-and-forth emails, and everything syncs directly to Outlook, which saves time during busy days. Cons The setup can take a little time at first, especially when configuring services and availability. It also feels more basic compared to some standalone scheduling tools. Review Source VR Verified Reviewer HR Assistant Human Resources Used the software for: 1-2 years ### "Easy to use " December 16, 2025 5.0 Pros Super user friendly to configure! I love how easy it is to send a link or include it in my signature for people to book meetings with me. Cons I would like a little more flexibility with the schedules because I don't work on every Friday. I would like to select specific dates. Review Source VC Vanessa C. Marketing Associate Construction Used the software for: 1-2 years ### "Integrates seamlessly with Microsoft Outlook " December 5, 2024 5.0 Overall it was an easy set up and integrated seamlessly with Outlook. Pros If you are using the Microsoft Suite for your business, including your calendars, then this is the easiest software to use to schedule appts with customers. Cons It's pretty straightforward to set up, but it was a little confusing assigning roles at first and getting some of the detailed settings completed. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) We chose Bookings since we used Outlook and we were already paying for this with our suite. Review Source RH Rosie H. Owner Design Used the software for: 1-2 years ### "Convenience and functionality that work for us" May 10, 2022 5.0 Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get appointments scheduled quickly and have additional tools for the functionality of the booking system that make it very simple to use. Pros The convenience of being able to sync calendars, create recurring appointments and send and get confirmation through the booking systems connection to our outlook, makes Microsoft Booking a highly effective and very necessary part of our tools and systems. Clients can confirm within the email and we get that confirmation as well as regular reminders on the appointed day. Fewer missed appointments by our clients because they also get SMS reminders making it really convenient for us. I also like that it integrates with zoom and teams to have additional functionality to what appears to be a "simple" scheduler. Cons I don't like that getting paid for appointments is still not a simple as some of their competitors who have their standalone booking systems that also allow for payment within their software. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) The switch from Google calendar and Calendly was how easily we could integrate Microsoft booking with outlook and it made scheduling and messaging our clients very seamless. Every bit of software we use is due to how efficient it allows us to be as well as how much simpler it makes things for our clients. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "Share your calendar with Bookings by Microsoft " August 30, 2019 4.0 I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email. Pros Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use. Cons I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Book Like A Boss](https://www.capterra.com/p/180111/Book-Like-A-Boss/) Reason for choosing Microsoft Bookings It was included with my Microsoft Office 365 Subscription Review Source ST Sophia T. Human Resources Assistant Banking Used the software for: 6-12 months ### "Bookings at ease!" October 29, 2025 4.0 When I first utilized it, a walk through guide did not pop up, so it took some trial and error testing with a colleague for certain settings. However, since my initial use, quick start guides, templates, etc. pop up, which is very helpful. Pros I stumbled upon Bookings while looking for a way for employees to schedule headshots with me. Bookings came in very handy. It allowed me to fill up open slots and make sure there were no duplicates. There are features that allow you to select specific days or certain time frames which helps with usage. Cons Not necessarily something I do not like, but I wish it had a feature to limit the amount of people who could sign up for the same time frame. This could be offered through Microsoft Outlook as well. Review Source LT Luke T. Fusion Engineer Oil & Energy Used the software for: 6-12 months ### "Microsoft bookings review" December 30, 2025 5.0 Very useful tool for producing booking requests and organising events with numerous of different attendees. Pros Very good value for money for managing any kind of booking processes. Generally very helpful software. Cons Although it is well priced, there are a few free versions of alternative software which could in time be more competitive. Review Source EW Eddie W. SPM Construction Used the software for: 1-2 years ### "Straightforward, affordable and logical booking/meeting scheduling tool" February 22, 2025 4.0 Affordable and logical booking/meeting scheduling tool that may no thave the flashiness of competitors Pros Easily accessible and logical way of scheduling meetings Cons Not as flashy/presentable as other tools Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Microsoft Bookings Easier integration with existing Outlook Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "The Best Business Booking and Scheduling Solution " December 18, 2024 5.0 Pros When it comes to handling business bookings and appointments, we trust Microsoft Bookings and it has been working well. It is available online and on mobile devices to ensure easy and smooth booking. It is so easy to use and makes managing appointments easy. Cons Microsoft Bookings has been all good. All features works and no complaints. Review Source RB Rex B. Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Makes meetings easier" September 24, 2024 4.0 Saves time when creating bookings and is very straight forward when implementing into the business. Pros A great addition to the Microsoft suite that provides great features and integration. Cons Limited customisation options when creating bookings for future meetings and is not as intuitive as other options. Review Source Stefano G. Head of Enterprise Architecture Financial Services Used the software for: 2+ years ### "The right tool to manage your appointments " December 2, 2022 4.0 Allow us to easy manage the workplace management including parking lot and resources. For business usage enable the commercial area to manage client's appointments Pros Easy to setup, deploy and use. Allow to manage people and resources and give the right profiling to manage the environment Cons Limited personalization and branding options Review Source VR Verified Reviewer MIS Director Mental Health Care Used the software for: 6-12 months ### "Bookings is a great way to setup appointments and get reminders" April 28, 2023 4.0 Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a separate tool. I also like that the virtual appointments app is in Teams so my users aren't going to a completely separate place. Pros We use bookings to manage training with clients. So they aren't setting up the appointment themselves, but it allows us to create standard appointment windows and the manager who is assigning the training to staff can see everyone's calendar at one time to assign those trainings. The SMS and email reminders are critical to success and it's great to have them as clients will get pinged about the training an intervals we decide as well as things like an automatic thank you email after the appointment. The ability to extent Bookings functionality by using it with power automate cannot be overstated. Cons Eh Microsoft had it more in mind for Doctor's offices and salons and things like that. I wish they'd expand the design for things like a group class with limited spots. We make it work, but it clearly wasn't designed with that in mind. Review Source mrM mahfujur rahman M. Provide Emergency Service Computer Software Used the software for: 2+ years ### "Perfect appointment manager " December 2, 2023 5.0 Microsoft Bookings makes my daily life easier. It’s a useful feature made by Microsoft. Pros It’s ease of use and remainder makes me happy because it reduces my mork pressure. Cons This is very useful but more features should be added. Review Source BJ Brian J. CEO Computer & Network Security Used the software for: Less than 6 months ### "Not quite ready, but close" July 9, 2020 3.0 Pros Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such. Cons While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me. Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it. The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it. In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design. Review Source Thomas F. Attorney Law Practice Used the software for: 6-12 months ### "Just Falls Short" May 17, 2020 3.0 Pros As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the time zone settings. I have contacted customer support. They want me to run several tests on how I do things and show them why I am not scheduling the appointments correctly. Another drawback is that there are 0 integrations. MS Bookings does not even integrate with MS Outlook! If your client enters the contact info to book the appointment, wouldn't it be a no brainer that you could them move that over to Outlook? Sure. Can you do it? NO! I am moving to a service that will correctly text out the reminders and cut out entering the contact info multiple times. Cons Accurate Text message reminders and integrations at least with other MS products. Reason for choosing Microsoft Bookings It was free with my Office 365 subscriptions. Review Source RR Rayshawn R. General worker Food Production Used the software for: 6-12 months ### "Do and don't do" July 9, 2021 5.0 Doing good for my info to stay in Pros Easy to use, important info stays in, nothing never to hard or challenging to fix Cons Correcting my logins, making sure I no one hacked my page Review Source SK Sean K. Instructor and Academic Advisor Education Management Used the software for: 6-12 months ### "Included in my organization's microsoft 365 " April 12, 2023 5.0 Strong product. People find it easy to sign up for appointments. Pros As this product was included in my organization's Microsoft 365 subscription, I decided to use it instead of sign up genius. Cons The product took a bit of time to adjust to compared to sign up genius. I however did not watch any tutorials. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.