# Microsoft Bookings Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Bookings the right Appointment Scheduling solution for you? Explore 162 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176567/Bookings/reviews --- Microsoft Bookings 4.4 (162) [View alternatives](https://www.capterra.com/p/176567/Bookings/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Microsoft Bookings Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Dylan M Sales RepAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It helped streamline scheduling for test drives and customer meetings, reduced missed appointments, and kept everything organized in one place with the rest of Microsoft 365.“ January 6, 2026 Nona P Management Technician IILaw Enforcement, 201 - 500 employeesUsed the software for: 1-2 years. “I have an outside vendor that I needed to have access to my Bookings page. As she did not have an email address within my organization (and for security reasons, could not), this meant there were limitations to her access, which was a bit inconvenient as a middleman needed to be designated for changing availability.“ May 19, 2025 Bill L Vice President of Sales and OperationsInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The integration with Outlook and Microsoft 365 is a big plus, keeping calendars up to date automatically. While the setup can take a bit of time at first, once it’s configured it runs smoothly and saves a lot of administrative effort.“ February 2, 2026 Shannon A Product EvangelistArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “It's pretty cumbersome to setup for groups and relies on one person chasing the rest on a group to ensure their calendar is actually up to date.“ November 3, 2025 JW John W Owner, DesignerDesign, 2 - 10 employeesUsed the software for: More than 2 years. “Scheduling is pretty straightforward with the ability to setup individuals within your team. When configured properly it works quite well with Outlook calendars.“ November 18, 2025 ST Sophia T Human Resources AssistantBanking, 51 - 200 employeesUsed the software for: 6-12 months. “When I first utilized it, a walk through guide did not pop up, so it took some trial and error testing with a colleague for certain settings.“ October 29, 2025 KH Kelsey H CoordinatorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 1-2 years. “I haven't had any issues, but I know customer support is always there because it makes it clear where to go. And the best thing is, when someone books a time to meet, I get a notification and a reminder sent to my email so I can stay on top of the job.“ December 29, 2025 Dylan M Sales RepAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It also feels more basic compared to some standalone scheduling tools.“ January 6, 2026 ## Showing most helpful reviews Showing 1-25 of 162 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 6-12 months ### "Booking meetings have never been this easy! " February 2, 2026 5.0 My overall experience with Microsoft Bookings has been positive. It makes scheduling much easier by allowing people to book time based on real availability without back-and-forth emails. The integration with Outlook and Microsoft 365 is a big plus, keeping calendars up to date automatically. While the setup can take a bit of time at first, once it’s configured it runs smoothly and saves a lot of administrative effort. Pros It allows for customers and team members to book or schedule a meeting with me easily without a lot of emails back and fourth on availability. Cons There are really no cons that I can think of for this product - it provides a easy setup and link system for clients/customers and staff. Review Source KH Kelsey H. Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Microsoft Bookings has streamlined my workflow. " December 29, 2025 4.0 I have been able to integrate Microsoft Bookings easily into my daily workflow. It saves me time because I'm not having to go back and forth with each person to figure out "what time works best" for all of us. This makes it easy, and I don't have to pay someone to keep my calendar going. l Pros I added Microsoft Bookings as an app on my Microsoft Teams account. I am able to set my available hours for meetings, and it merges with my calendar so no one can book a time to meet when I already have something scheduled. It was free to add on my Teams account, and there was no learning curve. I was able to create different booking links so there is always one that goes out on any email I send so I can be available to my team. When I send an email to people I am trying to recruit, they get a different link that shows up that I titled "first time meeting" so I know in my calendar what kind of call I am going into before the meeting starts. I haven't had any issues, but I know customer support is always there because it makes it clear where to go. And the best thing is, when someone books a time to meet, I get a notification and a reminder sent to my email so I can stay on top of the job. Cons It took me a little bit to figure out the different features and how I wanted to implement them into my daily workflow. But you will get that with any kind of product you use. If we aren't trying to make things better, what are we doing? I will learn all the features if that means it saves me time. Review Source CRT Claude Real T. Business analyst and graphic designer Graphic Design Used the software for: 2+ years ### "Great tool but limited options" August 5, 2024 3.0 It works great for booking but very limited options. Pros Booking is great to create reservation pages to book time with other people. Also when you have a service in your organisation it helps book the schedule of a team. Cons I find booking a little useless since you have the functionality Find Time in Outlook that really simplify booking time and meeting with other colleague. If booking had more options to book rooms from various levels and various locations I think that would make this product even better. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Koalendar](https://www.capterra.com/p/218443/Koalendar/)[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Reason for choosing Microsoft Bookings I didn't choose Booking, I tried it for a while, but the lack of options of the tool was too great to be helpful. I recently started using Koalendar and find it much better. Review Source VR Verified Reviewer Project and IT Manager Renewables & Environment Used the software for: 1-2 years ### "Good tool for booking calls with colleagues and externals (group calls booking is available)" October 30, 2025 5.0 Great tool when working inside Microsoft’s environment! You need to figure out all settings at first, but once you know how to navigate, almost anything is possible. Great tool for booking calls with colleagues and also externals. Pros I don’t work in sales, but I find this tool to be very useful! Colleagues and externals can use it to book meetings with me easily, and it’s connected with my calendar, so they can only book slots when I am available. Another great feature is that you can make special booking links that allow people to book meetings with you and your colleague(s), showing only available slots when all of you are free for a call! I must say that there is a learning curve, but it’s relatively easy to navigate through all settings, and there are a lot of resources to learn about all features. Another awesome feature is that it allows externals (that are not guest users in your Microsoft tenant) to use the link to book a meeting with you. It’s a free tool if you have Microsoft paid account, and it’s worth using it if you (your company) operates in Microsoft’s environment. Cons Learning curve exists, and there are a lot of options to check. Not every setting’s purpose is clear at start, but once you learn to navigate it’s pretty easy! I get why there are so many settings, so I don’t mind it much. Just consider you need some time to figure everything out when using for the first time. Review Source JH Jimmy H. IT Manager Building Materials Used the software for: 2+ years ### "Get your email signatures cooking 🔥with MS Bookings!" April 24, 2025 5.0 Overall it's been a huge asset to our organization that allows customers, vendors & partners to easily "book" time with key personnel just by following a link in the signature of an email. Pros I like most the solid seamless integration in our O365 platform. Specifically our calendars & email. It's a great consistent business tool supporting multiple departments & locations. Cons As with most organizations, we use Outlook, Exclaimer & MS Bookings. Details vary per user, department & location. Getting the initial config dialed in took a while, fortunately there's plenty of "testing" options before going LIVE & it won't disappoint! Review Source Dylan M. Sales Rep Automotive Used the software for: 6-12 months ### "Simple scheduling solution for daily sales use!" January 6, 2026 5.0 Overall, my experience has been positive. It helped streamline scheduling for test drives and customer meetings, reduced missed appointments, and kept everything organized in one place with the rest of Microsoft 365. Pros It made scheduling test drives and follow-up appointments much easier. Customers can pick an available time without back-and-forth emails, and everything syncs directly to Outlook, which saves time during busy days. Cons The setup can take a little time at first, especially when configuring services and availability. It also feels more basic compared to some standalone scheduling tools. Review Source TQ Tawanda Q. Director of Finance Mental Health Care Used the software for: Less than 6 months ### "Microsoft Bookings Easy Use" May 16, 2025 5.0 I was able to schedule appointments with my staff and clients. And my clients were able to book appointments with me without any issues. Pros I like the way Microsoft Bookings can handle scheduling a small or large business. I also use it for my personal business. Also, it is simplified and easy to navigate. Cons I don't have any Cons for Microsoft Bookings. It was very easy to use, and I did not have any issues. Review Source AW Althea W. Owner hair stylist Consumer Services Used the software for: 1-2 years ### "Great for business owners" December 8, 2025 5.0 Pros The ease and convenience with this software is phenomenal. I absolutely love the features, and how affordable it is, and it’s helped with my business so much. Cons There’s so many features it’s easy to get lost how to do something sometimes. So it takes some getting used to in order to get it down Review Source VR Verified Reviewer HR Assistant Human Resources Used the software for: 1-2 years ### "Easy to use " December 16, 2025 5.0 Pros Super user friendly to configure! I love how easy it is to send a link or include it in my signature for people to book meetings with me. Cons I would like a little more flexibility with the schedules because I don't work on every Friday. I would like to select specific dates. Review Source KS Kara S. Administation Education Management Used the software for: 6-12 months ### "Bookings! A great way to keep my meetings and tours easily accesssible to customers" July 30, 2025 5.0 Overall, it's been easy to use and figure out without having to look up videos or tutorials. I love the integration with the other Microsoft produces I use, keeping me organized. Pros This is support easy to use and set up for simple meetings. I've played with it for more advanced bookings for tours and groups and I'm excited to get started using it! I love that you can add logos and customize your booking page. I love that it integrates with my outlook ap and calendar. Cons I can't figure out how to make certain changes or delete a shared bookings page, even as the administrator. It would be nice for customers to be able to pay through the bookings page. Review Source VC Vanessa C. Marketing Associate Construction Used the software for: 1-2 years ### "Integrates seamlessly with Microsoft Outlook " December 5, 2024 5.0 Overall it was an easy set up and integrated seamlessly with Outlook. Pros If you are using the Microsoft Suite for your business, including your calendars, then this is the easiest software to use to schedule appts with customers. Cons It's pretty straightforward to set up, but it was a little confusing assigning roles at first and getting some of the detailed settings completed. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) We chose Bookings since we used Outlook and we were already paying for this with our suite. Review Source AB Andrea B. Lecturer - Researcher Higher Education Used the software for: Less than 6 months ### "Microsoft alternative to Calendly" September 2, 2024 5.0 So far, so good. I've set it up for the different types of meetings I offer for my students (indiviaul versus group), and I see that it's perfectly synchronized with my calendar. Pros I like that I can save my custom meeting times no matter what type of meeting for. I also quite like that it syncs effortlessly with my Outlook calendar. Cons I have not found a way to make a link not expire for a longer period. I would prefer to be able to customize this option. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Price. Calendly basic is too basic for me. I have Microsoft access via my job. Review Source JP Josh P. Tech Support Engineer Insurance Used the software for: Less than 6 months ### "Great for appointments" November 2, 2022 5.0 It's been great so far. Very easy to setup and enable users to setup and manage their own bookings. Other programs have required more admin work. Pros Easy to add multiple resources to one calendar. When you send the link to a user it gives them flexibility to select the time and resource that works best for them. If you have a meeting already scheduled it will remove that timeframe as a resource. Cons If the person who made the appointment cancels, it will send you an email but it does not automatically remove that time slot from your calendar. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) All the same features but Bookings is included in our Microsoft membership, so no additional costs. Review Source MP Mike P. Owner Consumer Services Used the software for: 2+ years ### "Great Feature with Microsoft 365" April 30, 2022 5.0 Pros I like how it integrates seamlessly into Microsoft 365. It has a lot of functionality for very little cost Cons It is a little more difficult to set up than other products Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) It comes with Microsoft 365, so it reduced out cost. Review Source Glen S. Director Staffing and Recruiting Used the software for: 6-12 months ### "Microsoft Bookings - a great alternative to Calendly." December 29, 2024 5.0 It's pretty easy to set up a calendar. Our MS365 is the online version. It works very well and customers are booking meetings. Microsoft helpdesk is great. They want to phone you if there is ever a problem. Pros We have the MS365 suite. We only pay £6/month for two users, with six email addresses. The suite of tools/apps is great—including Microsoft Bookings. It's better than free Calendly and probably on a par or better than paid Calendly. It's so easy to add calender booking links to pretty much anything to enable clients to book with you. Cons Nothing to not like. It's a booking calender and does the job well. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "The Best Business Booking and Scheduling Solution " December 18, 2024 5.0 Pros When it comes to handling business bookings and appointments, we trust Microsoft Bookings and it has been working well. It is available online and on mobile devices to ensure easy and smooth booking. It is so easy to use and makes managing appointments easy. Cons Microsoft Bookings has been all good. All features works and no complaints. Review Source VT Valerie T. Research Associate Hospital & Health Care Used the software for: 6-12 months ### "Using Microsoft Bookings" April 9, 2025 5.0 Overall, it's been helpful but there could be some small changes to help with ease and navigation of the website. Pros It helps manage the calendar with different people on the team and avoids scheduling conflicts. Cons There were so many functions that sometimes it was hard to navigate. Review Source RB Rex B. Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Makes meetings easier" September 24, 2024 4.0 Saves time when creating bookings and is very straight forward when implementing into the business. Pros A great addition to the Microsoft suite that provides great features and integration. Cons Limited customisation options when creating bookings for future meetings and is not as intuitive as other options. Review Source RM Ryan M. Teacher Education Management Used the software for: 2+ years ### "Microsoft Bookings for School Parent-Teacher Conferences" December 8, 2023 4.0 This system has saved us countless hours and a great deal of confusion for scheduling parent-teacher conferences for 60+ staff and 1000-or-so families. It is easy for those making bookings, and staff have immediate access to the details of their bookings through their O365 calendars. Pros Ease of use, 24/7 availability for clients, minimal staff time required for setup and administration, automatic calendar / Teams meeting creation for staff, reminder emails for everyone involved. Cons Initial configuration is time-consuming and not always intuitive, and there is no way to remove the wildcard "Any staff" option from list of staff members clients can choose. Review Source VR Verified Reviewer MIS Director Mental Health Care Used the software for: 6-12 months ### "Bookings is a great way to setup appointments and get reminders" April 28, 2023 4.0 Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a separate tool. I also like that the virtual appointments app is in Teams so my users aren't going to a completely separate place. Pros We use bookings to manage training with clients. So they aren't setting up the appointment themselves, but it allows us to create standard appointment windows and the manager who is assigning the training to staff can see everyone's calendar at one time to assign those trainings. The SMS and email reminders are critical to success and it's great to have them as clients will get pinged about the training an intervals we decide as well as things like an automatic thank you email after the appointment. The ability to extent Bookings functionality by using it with power automate cannot be overstated. Cons Eh Microsoft had it more in mind for Doctor's offices and salons and things like that. I wish they'd expand the design for things like a group class with limited spots. We make it work, but it clearly wasn't designed with that in mind. Review Source TL Tobias L. CTO Information Technology and Services Used the software for: 6-12 months ### "Cancellation impossible" December 10, 2023 1.0 Pros Very feature complete. The software provides a lot of abilities to manage calendars across locations and employees. Cons 1\. The API is in beta, gets changed without warning, lacks major convenience features like requesting availability and overall seems to be built in order to make the usage of scheduling without Microsoft UI as hard as possible 2. We tried to cancel the service but Microsoft locked us out of the account. The support will not take our termination and refers to the authenticator app. Since we do not have that app, we cannot log in. We are paying since over 6 month without receiving any value. Microsoft Support stopped responding to our request to cancel. We consider to ask our bank to block the deduction of subscription fees because of fraudulent behavior. Alternatives considered [Timekit](https://www.capterra.com/p/158561/Timekit/) Review Source Nick D. Systems Engineer Construction Used the software for: 6-12 months ### "Integrated with Outlook for simple and effective setup and deployment" April 5, 2022 4.0 Pros Since this is part of the Office subscription we already use in our company this software was a great no additional cost component for our needs Cons The one thing that is missing was the ability to have the person booking set a time period that works for them instead of being locked into creating set intervals Review Source LS Lawrence S. R&D Manager Computer & Network Security Used the software for: 1-2 years ### "A great booking platform built into existing Microsoft solutions " June 8, 2023 4.0 A great solution that's included into the majority of Office licensing. Pros The ability to customise specific types of bookings. I can arrange different meeting types from solution demos to review meetings, configure whether they are in person or online Teams meeting. Cons I think more customisation/branding is needed for the personal bookings page. Review Source VY Veronica Y. Accountant Accounting Used the software for: 2+ years ### "It's like having a receptionist" October 11, 2022 5.0 I like that i can control my availability with clients. Pros I like that people who visit my website can book time with me without having to create a big e-mail chain to arrange a meeting time. Cons took a bit of time to figure out the specifics and how I wanted it set up for me. But is easy to use once that's sorted out. Reason for choosing Microsoft Bookings included with the microsoft 365 Review Source VR Verified Reviewer developer Information Technology and Services Used the software for: 6-12 months ### "Microsoft Bookings is Essential to My Business" March 12, 2021 5.0 I have completely gone hands-off with scheduling my time. I just check my calendar every day and my time with customers is already arranged. I just join the meeting at the time required. Pros This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself. Cons I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours. Reason for choosing Microsoft Bookings G-Suite didn't allow me to use Microsoft software, which I prefer. Bookings was an added benefit that I wasn't aware of but I'm so glad I have it. 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