--- title: "Microsoft Bookings Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Microsoft Bookings the right Appointment Scheduling solution for you? Explore 168 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176567/Bookings/reviews/" page_type: "reviews" language: "en" --- Microsoft Bookings 4.4 (168) [View alternatives](https://www.capterra.com/p/176567/Bookings/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Microsoft Bookings Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews KL Kate L SalesMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “The automatic confirmations and reminders helped reduce missed appointments, and its integration with Outlook and Microsoft Teams made managing calendars and virtual meetings simple and efficient.“ July 24, 2026 Nona P Management Technician IILaw Enforcement, 201 - 500 employeesUsed the software for: 1-2 years. “I have an outside vendor that I needed to have access to my Bookings page. As she did not have an email address within my organization (and for security reasons, could not), this meant there were limitations to her access, which was a bit inconvenient as a middleman needed to be designated for changing availability.“ May 19, 2025 BL Brooks L Customer services techInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The platform offers useful features like calendar syncing, online booking, and automated reminders that help keep appointments organized. While there can be a slight learning curve for new users, the system becomes easy to manage with regular use.“ June 3, 2026 Shannon A Product EvangelistArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years. “It's pretty cumbersome to setup for groups and relies on one person chasing the rest on a group to ensure their calendar is actually up to date.“ November 3, 2025 BL Brooks L Customer services techInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The Microsoft 365 integration, calendar syncing, and automatic reminders help save time and keep appointments running smoothly.“ June 3, 2026 ST Sophia T Human Resources AssistantBanking, 51 - 200 employeesUsed the software for: 6-12 months. “When I first utilized it, a walk through guide did not pop up, so it took some trial and error testing with a colleague for certain settings.“ October 29, 2025 Dylan M Sales RepAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It helped streamline scheduling for test drives and customer meetings, reduced missed appointments, and kept everything organized in one place with the rest of Microsoft 365.“ January 6, 2026 Dylan M Sales RepAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It also feels more basic compared to some standalone scheduling tools.“ January 6, 2026 ## Showing most helpful reviews Showing 1-25 of 168 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nona P. Management Technician II Law Enforcement Used the software for: 1-2 years ### "Convenient -- especially if you already pay for it -- & gets the job done" May 19, 2025 5.0 Overall, Microsoft Bookings served the exact purpose I needed it to; best of all, it was simple to set up. When my organization was looking to pay for an outside calendaring/booking service, realizing that we already pay for Bookings in our Microsoft bundle and that it is quite easy to use was a very pleasant surprise. Pros Microsoft Bookings is very user friendly -- the fact that it is easily packaged with Microsoft software is an added bonus. The interface on the sign-up side is straightforward, and the ability to have reminders sent out to attendees automatically as an included feature is invaluable. If you already calendar with Outlook, this integration is very smooth (and again, very convenient as far as reminders go) Cons I have an outside vendor that I needed to have access to my Bookings page. As she did not have an email address within my organization (and for security reasons, could not), this meant there were limitations to her access, which was a bit inconvenient as a middleman needed to be designated for changing availability. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/) Reason for choosing Microsoft Bookings Since we already pay for Bookings, it was the better choice. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) We realized we already pay for Bookings and were looking to cut costs as it was. Review Source KP KimAlyse P. Positive Outcomes Professor Professional Training & Coaching Used the software for: 1-2 years ### "Great Bookings!" June 16, 2025 5.0 Overall, this is a great product. It makes scheduling easy for potential clients and keeps me organized. Pros Primarily, it easily synchs with my personal Google calendar. It also allows my potential clients to book initial meetings with me. Cons There really isn't anything that causes me to not like this software. It is easy to use and has been very reliable. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) This was easier to synchs to my Microsoft calendar and my Google calendar. Review Source VR Verified Reviewer CEO E-Learning Used the software for: Less than 6 months ### "It might be worth it if your needs are super simple and you don't need to charge for your bookings." July 26, 2022 3.0 I had used Calendly and tried to move everything to Microsoft Bookings. It was difficult, the software is cumbersome, not very flexible, not easy to use, and even though they changed their layout to something better, it is still not really up to par with the competition. Pros It was free with my Microsoft 365. Honestly that is probably the one thing I liked. Cons If you don't want or need Microsoft 365, or if you want your clients to pay when they do the booking, this software doesn't even come close to the features and flexibility of Calendly or Squarespace (formerly Acuity Scheduling). Microsoft charges over $20 a month in order to have this simple feature... Reason for choosing Microsoft Bookings It came free. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) I thought I was going to get a great option for free with my move to Microsoft 365. I was wrong. Review Source JD Josh D. IT Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Simple Scheduling Tool That Saves Time but Feels Limited Compared to Dedicated Solutions" July 1, 2026 4.0 Overall, Microsoft Bookings is a reliable and simple scheduling tool that works best for organisations already using Microsoft 365. It’s great for straightforward appointment management and integrates nicely with existing tools, but it can feel limited if you need more advanced features, flexibility, or deeper control over booking workflows. Pros Microsoft Bookings is a handy and straightforward scheduling tool that works well within the Microsoft 365 ecosystem. It makes appointment booking easy with a clean interface for both admins and end users, and it syncs well with Outlook calendars to avoid double bookings. Setting up services and availability is fairly quick, and automated reminders via email help reduce no‑shows. For basic scheduling needs, it does the job efficiently and removes a lot of back-and-forth when arranging meetings or appointments. It also benefits from Microsoft’s security and compliance framework, which is useful in business environments. Cons Customer Support can be limited unless you have a higher-tier Microsoft support plan. There’s a bit of a learning curve when configuring services, staff availability, and policies properly, especially for more complex setups. The feature set is fairly basic compared to dedicated booking platforms, with limited customisation and reporting options. Bugs and quirks can pop up at times, such as syncing delays or booking pages not behaving as expected. Scheduling works well for simple use cases, but struggles with more advanced scenarios like complex resource allocation. Reminder functionality is useful but basic, with limited flexibility or custom workflows. Review Source EM Elizabeth M. Director of IS Project Management Mental Health Care Used the software for: 6-12 months ### "Scheduling made easy!" September 18, 2025 5.0 I have personally used Microsoft bookings to handle scheduling appointments with people that I work with. It’s very handy and helpful to have it. Connect to my Outlook calendar and email and I constantly get updates on activity regarding my bookings. Pros Microsoft bookings is easy to set up and allows for flexibility to accommodate your schedule to people. I need to make an appointment with you. You can copy your link and add it to your email signature or send out whenever you need someone to schedule an appointment with you. There’s tons of customization options with all the features available. This is a great option to Calendly and is native to Microsoft. If you connect your Outlook calendar to bookings, appointments will show up on your calendar and you can integrate zoom or other virtual meeting platforms. Cons The only thing I can share about Microsoft bookings is that there is a learning curve if you’re unfamiliar with using scheduling software tools. But there are tons of tutorials on how to use everywhere. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Microsoft bookings is native to our Microsoft suite of tools. Review Source MM Martin M. Director Marketing and Advertising Used the software for: 1-2 years ### "Useful and very easy to set up, however the UI could be a little more customisable. " May 6, 2025 4.0 Easy to use and seamlessly integrates with our calendar. This app/service is provided by default as part of our MS365 subscription, which makes the solution makes it a no-brainer to manage our bookings. Pros This is simple to set up, and provides versatile configurations for creating different types of appointment bookings. It also seamlessly integrates with our Microsoft Exchange calanders. Cons The customer facing form/booking UI woudl benefit from being more customisable. This is especially evident when we want to embed or integrate the form on our website. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Microsoft Bookings Ease of set up and integration with our exisitng MS Exchange accounts. This service is an exisitng part of our subscription. Review Source Bill L. Vice President of Sales and Operations Information Technology and Services Used the software for: 6-12 months ### "Booking meetings have never been this easy! " February 2, 2026 5.0 My overall experience with Microsoft Bookings has been positive. It makes scheduling much easier by allowing people to book time based on real availability without back-and-forth emails. The integration with Outlook and Microsoft 365 is a big plus, keeping calendars up to date automatically. While the setup can take a bit of time at first, once it’s configured it runs smoothly and saves a lot of administrative effort. Pros It allows for customers and team members to book or schedule a meeting with me easily without a lot of emails back and fourth on availability. Cons There are really no cons that I can think of for this product - it provides a easy setup and link system for clients/customers and staff. Review Source VR Verified Reviewer Project and IT Manager Renewables & Environment Used the software for: 1-2 years ### "Good tool for booking calls with colleagues and externals (group calls booking is available)" October 30, 2025 5.0 Great tool when working inside Microsoft’s environment! You need to figure out all settings at first, but once you know how to navigate, almost anything is possible. Great tool for booking calls with colleagues and also externals. Pros I don’t work in sales, but I find this tool to be very useful! Colleagues and externals can use it to book meetings with me easily, and it’s connected with my calendar, so they can only book slots when I am available. Another great feature is that you can make special booking links that allow people to book meetings with you and your colleague(s), showing only available slots when all of you are free for a call! I must say that there is a learning curve, but it’s relatively easy to navigate through all settings, and there are a lot of resources to learn about all features. Another awesome feature is that it allows externals (that are not guest users in your Microsoft tenant) to use the link to book a meeting with you. It’s a free tool if you have Microsoft paid account, and it’s worth using it if you (your company) operates in Microsoft’s environment. Cons Learning curve exists, and there are a lot of options to check. Not every setting’s purpose is clear at start, but once you learn to navigate it’s pretty easy! I get why there are so many settings, so I don’t mind it much. Just consider you need some time to figure everything out when using for the first time. Review Source Dylan M. Sales Rep Automotive Used the software for: 6-12 months ### "Simple scheduling solution for daily sales use!" January 6, 2026 5.0 Overall, my experience has been positive. It helped streamline scheduling for test drives and customer meetings, reduced missed appointments, and kept everything organized in one place with the rest of Microsoft 365. Pros It made scheduling test drives and follow-up appointments much easier. Customers can pick an available time without back-and-forth emails, and everything syncs directly to Outlook, which saves time during busy days. Cons The setup can take a little time at first, especially when configuring services and availability. It also feels more basic compared to some standalone scheduling tools. Review Source VR Verified Reviewer HR Assistant Human Resources Used the software for: 1-2 years ### "Easy to use " December 16, 2025 5.0 Pros Super user friendly to configure! I love how easy it is to send a link or include it in my signature for people to book meetings with me. Cons I would like a little more flexibility with the schedules because I don't work on every Friday. I would like to select specific dates. Review Source AW Andrew W. Head Manager and marketing Sports Used the software for: 1-2 years ### "Convenience in a bundle" February 20, 2026 5.0 My overall experience with Microsoft Bookings is a 10/10!! The convenience and professionalism and organization is all I need! Pros The best and most important thing I love about Microsoft Bookings is the scheduling/appointment process for my clients and I!! Cons There is not much that I do not like about Microsoft Bookings honestly! I guess you can incorporate AI somehow, that’s the future. Review Source ST Sophia T. Human Resources Assistant Banking Used the software for: 6-12 months ### "Bookings at ease!" October 29, 2025 4.0 When I first utilized it, a walk through guide did not pop up, so it took some trial and error testing with a colleague for certain settings. However, since my initial use, quick start guides, templates, etc. pop up, which is very helpful. Pros I stumbled upon Bookings while looking for a way for employees to schedule headshots with me. Bookings came in very handy. It allowed me to fill up open slots and make sure there were no duplicates. There are features that allow you to select specific days or certain time frames which helps with usage. Cons Not necessarily something I do not like, but I wish it had a feature to limit the amount of people who could sign up for the same time frame. This could be offered through Microsoft Outlook as well. Review Source VR Verified Reviewer Sales Wholesale Used the software for: 6-12 months ### "Useful tool for outbound sales" November 20, 2025 5.0 Pros Useful tool for securing appointments with prospects who can book a convenient timeslot at their leisure. Cons Limited customisation options on the public homepage which could be enhanced with options to align branding with your own company. Review Source VT Valerie T. Research Associate Hospital & Health Care Used the software for: 6-12 months ### "Using Microsoft Bookings" April 9, 2025 5.0 Overall, it's been helpful but there could be some small changes to help with ease and navigation of the website. Pros It helps manage the calendar with different people on the team and avoids scheduling conflicts. Cons There were so many functions that sometimes it was hard to navigate. Review Source LM Lucia M. HR Manager Management Consulting Used the software for: 1-2 years ### "The Best Business Booking and Scheduling Solution " December 18, 2024 5.0 Pros When it comes to handling business bookings and appointments, we trust Microsoft Bookings and it has been working well. It is available online and on mobile devices to ensure easy and smooth booking. It is so easy to use and makes managing appointments easy. Cons Microsoft Bookings has been all good. All features works and no complaints. Review Source RS Roxanne S. Health inspector Hospital & Health Care Used the software for: Less than 6 months ### "Great and Easy!" April 18, 2025 5.0 My overall experience was great! Everyone who used it loves it! Pros Very easy to use and navigate. Love the look of it and it made everything seamless. Cons Honestly, it was a great software so I don't have much bad things to say. Review Source RM Ryan M. Teacher Education Management Used the software for: 2+ years ### "Microsoft Bookings for School Parent-Teacher Conferences" December 8, 2023 4.0 This system has saved us countless hours and a great deal of confusion for scheduling parent-teacher conferences for 60+ staff and 1000-or-so families. It is easy for those making bookings, and staff have immediate access to the details of their bookings through their O365 calendars. Pros Ease of use, 24/7 availability for clients, minimal staff time required for setup and administration, automatic calendar / Teams meeting creation for staff, reminder emails for everyone involved. Cons Initial configuration is time-consuming and not always intuitive, and there is no way to remove the wildcard "Any staff" option from list of staff members clients can choose. Review Source Stefano G. Head of Enterprise Architecture Financial Services Used the software for: 2+ years ### "The right tool to manage your appointments " December 2, 2022 4.0 Allow us to easy manage the workplace management including parking lot and resources. For business usage enable the commercial area to manage client's appointments Pros Easy to setup, deploy and use. Allow to manage people and resources and give the right profiling to manage the environment Cons Limited personalization and branding options Review Source RB Rex B. Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Makes meetings easier" September 24, 2024 4.0 Saves time when creating bookings and is very straight forward when implementing into the business. Pros A great addition to the Microsoft suite that provides great features and integration. Cons Limited customisation options when creating bookings for future meetings and is not as intuitive as other options. Review Source mrM mahfujur rahman M. Provide Emergency Service Computer Software Used the software for: 2+ years ### "Perfect appointment manager " December 2, 2023 5.0 Microsoft Bookings makes my daily life easier. It’s a useful feature made by Microsoft. Pros It’s ease of use and remainder makes me happy because it reduces my mork pressure. Cons This is very useful but more features should be added. Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 6-12 months ### "Great Booking and Appointment Management System" July 21, 2024 5.0 Pros Great solution under the same subscription which is already semintegrated with familiar Microsoft tools. Incredible performance overall and syncronization across different devices and apps. Cons Permission control could have been handled better and access to the booking system via other Microsoft platforms and add ons is rather difficult. Same goes for usual utilities and options which are available on other Microsoft applications. Still it is easy it integrate and manage, but not with other soft than Teams. Review Source VR Verified Reviewer accountant Accounting Used the software for: 2+ years ### "microsoft booking" September 6, 2022 5.0 Pros easy and fast to use in any way you want Cons they are fast, easy and relaiable to use Review Source AI Amara I. Coordinator, People and Culture Non-Profit Organization Management Used the software for: 1-2 years ### "Microsoft Bookings " November 9, 2023 5.0 Pros Microsoft bookings is very easy to use, Especially for first time users,it's easy to syn with outlook calendar. Cons There is no cons that I have seen while working with Microsoft Bookings. Review Source Claudia P. Chat moderator and Consultant Public Relations and Communications Used the software for: 1-2 years ### "Great tool" October 27, 2023 5.0 Pros It's really accurate and easy to use, I can post my availability and the client can book the appointment. Really amazing. Cons I have nothing to complain about, this software is amazing so far. Review Source VR Verified Reviewer Owner Internet Used the software for: 6-12 months ### "Microsoft Bookings is a indispensable tool to life organization" May 12, 2021 5.0 My overall experience by using this software is very positive, improves a lot my organization daily and I don't have to worry about repetitive scheduling in my meetings. Pros The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling. Cons I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.