--- title: "Microsoft Bookings Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Microsoft Bookings Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/176567/Bookings/" page_type: "product" language: "en" --- # Microsoft Bookings Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microsoft Bookings ## What is Microsoft Bookings? Microsoft Bookings is an online appointment booking and scheduling tool for small businesses, available as part of Microsoft 365. Customers can book on the platform, get a confirmation email and calendar invitation, and reschedule or cancel if necessary. Microsoft Bookings lets managers receive online, phone and SMS bookings for your business and helps streamline the booking workflow. Customers can create appointments directly from your website or by calling you on the phone. Teams get a single view of all bookings, tools to personalize and brand the service page, send reminders to customers, and integrate both scheduling with existing systems so that partners can see appointments in one place. ## What is Microsoft Bookings used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 167 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $6 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Scheduling / 2026 - Appointment Reminder / 2025 - Salon / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Salon / 2026 - Scheduling / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Microsoft Bookings?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Microsoft Bookings) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Microsoft Bookings 4.4 (167) VS. [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting Price $6 Per User, Per Month Starting Price $19.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (162) Ease Of Use 4.8 (4,111) Value For Money 4.4 (118) Value For Money 4.6 (2,769) Customer Service 4.1 (107) Customer Service 4.7 (2,333) ## Microsoft Bookings alternatives [4.7 (3,645)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (612)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (283)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176567/Bookings/alternatives/) ## FAQs about Microsoft Bookings Overview ### What problems does Microsoft Bookings solve? Microsoft Bookings solves back-and-forth scheduling, double bookings, missed appointments, and fragmented calendar management by letting clients or colleagues self-book based on real Outlook availability, with automatic confirmations and reminders. Recruiters, small business owners, administrators, educators, and customer-facing teams benefit most when coordinating appointments across staff, locations, or virtual meetings. Answer based on 137 reviews Overview ### Which roles and teams benefit most from Microsoft Bookings? Microsoft Bookings is most used by small-business owners, directors, and executives who need simple client scheduling without dedicated admin staff. Operations coordinators, consultants, educators, and IT managers benefit from automating appointments, reducing back-and-forth emails, organizing staff availability, and giving customers or internal users an easy self-service booking experience. Answer based on 160 reviews Overview ### What company size and industries is Microsoft Bookings built for? Microsoft Bookings is designed for businesses with frequent customer appointments, especially small businesses, which make up 65% of reviewers. Its strongest industry presence is tied between Higher Education and Computer Software at 8% each, followed by Information Technology and Services at 6%, with additional use among enterprise and midsize organizations. Answer based on 165 reviews Features and Usability ### What are the key features of Microsoft Bookings? Microsoft Bookings includes core scheduling features like appointment scheduling, booking management, online booking, and calendar scheduling. Reviewers also focus on calendar sync with Outlook, automated confirmations and reminders by email or SMS, plus Microsoft 365 and Teams integrations. Availability management and recurring appointments support day-to-day scheduling. Answer based on 69 reviews Pricing ### How much does it cost and what fees or limitations are included? Microsoft Bookings starts at $6/user/month with Microsoft 365 Business Basic, with Business Standard at 12.5, Apps for business at 8.25, and Business Premium at 22. A free version and free trial are available. Reviewers call it low-cost, but some note it requires a paid Microsoft 365 subscription and can feel expensive versus free alternatives. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Microsoft Bookings integrate with? Microsoft Bookings connects natively to Microsoft Outlook, Microsoft Teams, and Microsoft 365, with reviewer-confirmed syncing to Google Calendar. Reviewers also mention Quickbase. These integrations center on calendar management and meeting scheduling, especially across Outlook and Teams for appointments, reminders, and virtual meeting coordination. Answer based on 72 reviews Getting Started and Support ### How easy is it to onboard and train a team on Microsoft Bookings? Microsoft Bookings is fairly easy to onboard for teams already using Microsoft 365, especially recruiters, admins, and everyday staff handling simple scheduling. Training is supported through live online sessions, webinars, documentation, and videos. Nontechnical users and admins configuring services, policies, or availability often need more time to learn the settings. Answer based on 12 reviews Getting Started and Support ### What customer support options does Microsoft Bookings offer? Microsoft Bookings provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as helpful when issues arise, though some say access can feel limited without a higher-tier Microsoft support plan and setup questions may take time to sort out. Answer based on 6 reviews Appointment scheduling ### How well does Microsoft Bookings handle appointment scheduling? Microsoft Bookings makes appointment scheduling easy for many Microsoft 365 teams through calendar syncing, booking links, and automatic reminders. Small businesses, recruiters, and client-facing staff value fewer back-and-forth emails and clearer availability, though some users mention setup effort, recurring booking limits, and inconsistent features across web, mobile, and Teams. Answer based on 69 reviews ## Who uses Microsoft Bookings? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Microsoft Bookings supports all three of the features reviewers consider most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Combined, these capabilities help businesses coordinate appointments, keep schedules organized, and let customers book services online, allowing teams to manage availability more efficiently and deliver a smoother booking experience. Calendar Management 4.5 (48) 77.08% of 48 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.5 (79) 78.48% of 79 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Mobile Access 4.5 (42) 54.76% of 42 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Confirmations/Reminders 4.6 (53) 69.81% of 53 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Database 4.2 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Sync 4.7 (54) 72.22% of 54 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Microsoft Bookings 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - For Salons and Spas: Specific for use in spas and salons - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Mobile Access: Access software remotely via mobile devices - Online Booking: Book meetings and appointments through a website or digital platform - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rescheduling: Manage the rescheduling of appointments - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (162) 4.2 Based on 162 reviews ## Pricing Value for money 4.4 (118) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176567/Bookings/pricing/) Microsoft 365 Business Basic $6.00 Per User,Per Month It includes: - Mobile version - File sharing - File storage - Support & Deployment - Tools to build and manage your business Microsoft 365 Business Standard $12.50 Per User,Per Month It includes: - Mobile version - File sharing - File storage - Teamwork & Communication - Support & Deployment - Tools to build and manage your business - Desktop versions of Office apps for PC & Mac Microsoft 365 Business Premium $22.00 Per User,Per Month It includes: - Mobile App - File Sharing - File storage - Teamwork & Communication - Support & Deployment - Tools to build and manage your business - Desktop bersions of Office apps for PC & Mac - Email - Calendar - Security & Compliance - Advanced security - Device management Microsoft 365 Apps for business $8.25 Per User,Per Month It includes: - Desktop versions of Word, Excel, PowerPoint, and Outlook - 1 TB of cloud storage per user - Anytime phone and web support Value for money 4.4 (118) 4.4 Based on 118 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (107) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (107) 4.1 Based on 107 reviews ## User reviews Overall rating 4.4 Based on 167 reviews Filter by rating 5(95) 4(54) 3(13) 2(3) 1(2) Mentioned topic Sorted by most recent JK Jonathan K. Chief Marketing Officer Insurance ### "Easy and Reliable Appointment Scheduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 30, 2026 Overall, my experience with Microsoft Bookings has been very positive. It simplifies appointment scheduling, reduces manual work, and keeps everything organized by syncing with Outlook and Microsoft 365. Once it's set up, it's easy to use for both staff and customers. While there are a few limitations with customization and the initial learning curve, it's a dependable scheduling solution that has saved me a lot of time. Pros What I liked most about Microsoft Bookings was how easy it made scheduling appointments. Customers can book available time slots online, automatic confirmation and reminder emails reduce no-shows, and everything stays synced with my Outlook calendar. It saves time, eliminates a lot of back-and-forth communication, and fits seamlessly into the Microsoft 365 ecosystem. Cons What I liked least about Microsoft Bookings was that the initial setup can be a little confusing, especially when configuring services, staff availability, and booking options. The customization features are also somewhat limited compared to some dedicated scheduling platforms, and I've occasionally noticed small syncing delays with calendar updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kate L. Sales Machinery ### "Easy to navigate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Overall, my experience with Microsoft Bookings has been positive. It simplifies appointment scheduling by automating bookings, confirmations, reminders, and calendar management. Its integration with Outlook and Microsoft Teams makes it convenient for both in-person and virtual meetings. While the interface and customization options could be more intuitive and flexible, it has been a reliable tool that saves time and improves scheduling efficiency. Pros What I liked most about Microsoft Bookings was how easy it made scheduling appointments. The automatic confirmations and reminders helped reduce missed appointments, and its integration with Outlook and Microsoft Teams made managing calendars and virtual meetings simple and efficient. Cons The customization options for the booking page and appointment workflows felt somewhat limited. It also took some time to learn where certain settings were located. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Josh D. IT Support Engineer Information Technology and Services ### "Simple Scheduling Tool That Saves Time but Feels Limited Compared to Dedicated Solutions" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 July 1, 2026 Overall, Microsoft Bookings is a reliable and simple scheduling tool that works best for organisations already using Microsoft 365. It’s great for straightforward appointment management and integrates nicely with existing tools, but it can feel limited if you need more advanced features, flexibility, or deeper control over booking workflows. Pros Microsoft Bookings is a handy and straightforward scheduling tool that works well within the Microsoft 365 ecosystem. It makes appointment booking easy with a clean interface for both admins and end users, and it syncs well with Outlook calendars to avoid double bookings. Setting up services and availability is fairly quick, and automated reminders via email help reduce no‑shows. For basic scheduling needs, it does the job efficiently and removes a lot of back-and-forth when arranging meetings or appointments. It also benefits from Microsoft’s security and compliance framework, which is useful in business environments. Cons Customer Support can be limited unless you have a higher-tier Microsoft support plan. There’s a bit of a learning curve when configuring services, staff availability, and policies properly, especially for more complex setups. The feature set is fairly basic compared to dedicated booking platforms, with limited customisation and reporting options. Bugs and quirks can pop up at times, such as syncing delays or booking pages not behaving as expected. Scheduling works well for simple use cases, but struggles with more advanced scenarios like complex resource allocation. Reminder functionality is useful but basic, with limited flexibility or custom workflows. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brooks L. Customer services tech Insurance ### "Microsoft Bookings is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Microsoft Bookings is user-friendly, organized, and makes scheduling much easier. The Microsoft 365 integration, calendar syncing, and automatic reminders help save time and keep appointments running smoothly. Pros Microsoft Bookings is a great option for a small business looking to improve scheduling and appointment management. The platform offers useful features like calendar syncing, online booking, and automated reminders that help keep appointments organized. While there can be a slight learning curve for new users, the system becomes easy to manage with regular use. The platform also provides solid security, which is important when handling customer information. Although occasional bugs and issues may happen, they are usually manageable and do not take away from the overall experience. The customer support team is helpful and responsive when assistance is needed. Overall, Microsoft Bookings is a dependable tool for businesses wanting a smoother scheduling process. Cons I can’t think of any cons regarding this software. I highly recommend to anyone looking for this type of tool. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) This software is better value for money! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KV Kyle V. Senior Support Specialist Information Technology and Services ### "MS Booking Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Using MS Bookings saves a lot of my time rather than doing phone tags with a customer. This lets them select a time on my calendar instead. Pros The ease of setting up appointments is really great, this also adds a link to your signature whenever you email. Cons No issues encountered so far. Although it does glitch a bit when creating custom schedules but it’s easily fixed. Switched from [TimeZest](https://www.capterra.com/p/217209/TimeZest/) Currently using Microsoft Products. Avoid paying more for what we already have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lyn J. Senior Manager Construction ### "Microsoft Bookings Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 18, 2026 Overall my experience with Microsoft bookings was positive, however when analysing the cost benefit it was not needed. Pros My favourite aspect of Microsoft Bookings is the ease of integration with Microsoft outlook. This makes scheduling appointments and meetings very simple and easy. Cons The only issue I had with Microsoft Bookings is that it is not great value for money. When compared to similar systems within Outlook or Microsoft calendar it is not required. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JZ Jesse Z. Software Engineer Computer Software ### "Great Tool To Create Bookings At Work Integrated Directly Into Your Office Ecosystem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 13, 2026 Overall, Bookings has been a great tool to book meeting to meet with colleagues and clients and is tied to your organization's Office account so that you can have it professionally tied to your organization. Pros This tool is tied directly to your company's Office 365 account, so you can easily create a calendar booking site that your colleagues and clients can reserve time to meet. Additionally, a Microsoft Teams link can automatically be generated for virtual meetings. Also, you can create a booking page for yourself or a shared one with colleagues to have multiple people on a team that can be booked to compare times and who works best. Cons There is no option to connect your booking page with any other video conferencing platforms, which makes you have to use Teams even if it's not the most viable option. Additionally, it would be nice for your page to have a banner or image theme to make it visually appealing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Andrew W. Head Manager and marketing Sports ### "Convenience in a bundle" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 My overall experience with Microsoft Bookings is a 10/10!! The convenience and professionalism and organization is all I need! Pros The best and most important thing I love about Microsoft Bookings is the scheduling/appointment process for my clients and I!! Cons There is not much that I do not like about Microsoft Bookings honestly! I guess you can incorporate AI somehow, that’s the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Francesco P. CEO Arts and Crafts ### "A standard for booking management if you are inside the Microsoft Ecosystem, otherwise keep searching" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 9, 2026 I was looking for a booking solution for both internal and external meetings that would suite my brand and need. Overall this is a solid solution, but if you want customizations and more importantly, to work with other softwares, you may need to check other alternatives Pros A great solution if you already work (or planning to work) with other microsoft solutions like Teams or Outlook in a cohesive ecosystem. It solves you a great list of headaches! It also comes at a very cheap price point and it's easy to implement with forms and pages. Cons If you want more customization options for your business or plan to use other products integrate with Microsoft Bookings, that are outside of Microsoft native programs, then you should think about it not twice but thrice. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) We needed a more automated and easy to implement product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bill L. Vice President of Sales and Operations Information Technology and Services ### "Booking meetings have never been this easy! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 My overall experience with Microsoft Bookings has been positive. It makes scheduling much easier by allowing people to book time based on real availability without back-and-forth emails. The integration with Outlook and Microsoft 365 is a big plus, keeping calendars up to date automatically. While the setup can take a bit of time at first, once it’s configured it runs smoothly and saves a lot of administrative effort. Pros It allows for customers and team members to book or schedule a meeting with me easily without a lot of emails back and fourth on availability. Cons There are really no cons that I can think of for this product - it provides a easy setup and link system for clients/customers and staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176567/Bookings/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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