Google

Google Hangouts


4.5 / 5
1049 reviews

Who Uses This Software?

Small, medium and large businesses.


Average Ratings

1049 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Google
  • www.google.com

About Google Hangouts

Chat effortlessly with your coworkers through your Gmail account.


Google Hangouts Features

  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Google Hangouts Reviews Recently Reviewed!


Capterra-loader

The most optimal tool for personal and corporate communications.

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this powerful tool is its ease of use, with having a good internet connection you can make video calls from the comfort of your home or office. In particular, I make interactive presentations to clients through the Hangout.

You can configure the quality of the call to optimize your resources, that is, if you do not need to make a video or present a document you can optimize your bandwidth in a single click from the tool.

Cons: What I liked the least, however does not take away the value of this tool is that in the update to Hangouts meet, you can not incorporate a person to the call, you must send the link to join it. However, the chat is maintained and the interface is much better with this update.

There are some tips that I apply when I need to incorporate a contact to the audio, I make a group by hangout and from there I establish the video call and it shows me the old interface. I do not see it as a limitation, only that you are already accustomed to uniting a person at any time.

Overall: The truth is that I have used many instant messaging tools, and this in particular is my favorite. I think it is very flexible and very well thought out for corporate environments where they can all be communicated in addition to the google suite.

My experience with this multiplatform solution has been very good, particularly my agenda is always full of meetings and in most of the time I have some document to present, and what gives me more value is that you can archive the conversations and calls to keep them synchronized on the cloud.

I recommend it to all users who wish to have communication under a platform that innovates every day.

Great for a free business number

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts/Google Voice allows me to have a free second number. This is great for small businesses. I had previously had a paid second number (Sideline - well Sideline started free but then became a paid service) and I was trying to keep costs low. I originally had my Sideline number as a local area code number so that my business would be seen as a local business (which it is, but my personal phone number has an area code from another city from where I moved). I was able to port my number from Sideline to Google Voice/Hangouts, and now all my business calls come to me through Google Hangouts instead of Sideline. When I make a call going out, I am able to select whether to make the call using my cell phone's number or my Google Hangouts number. This is very useful because when I am calling clients I can use the Hangouts number so that all my clients/potential clients interact with me through the Hangouts number instead of my personal number. Finally, when a person is calling in I can start a recording by pressing a few keys, and this is very useful when I am doing a client interview, I can not worry about taking notes but instead just record the call and then go back and listen to the recording as needed.

Cons: It does not allow you to record a call that is outbound, so I have to ask a client/potential client to call me back so that I can record the call, which is a bit annoying. At times it is a bit annoying that I have to select, when making every single call, whether to call from my cell phone number or Hangouts number - it would be nice to have an option such as "always call this person from Hangouts/cell phone number" so that I don't have to make the selection each time. Also, at times the calls are not the best quality, or calls occasionally drop - overall though the quality has been fine and most calls do not drop.

Overall: Generally a very good overall experience.

Capterra-loader

Excellent video conferencing is possible with this software

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google has incorporated Hangouts into its services, a high-performance software, which has contributed significantly to my professional development at the University where I work. This software offers us interesting features that have boosted my work team, leaving behind the problems we had when our work team was not physically in the same space.

Hangouts has allowed me to break the limitations of distance thanks to the development of videoconferences of very good quality and free, where you only need internet, a pc or an android phone to make them. This resource is very important because I can do field work and make daily reports by this comfortable software.

Another interesting element for me and my work environment are the video calls and chat of this software, very simple to use and quite performance, which has allowed my work development to have better levels of productivity, reducing the delivery time of my products and cultural research, and in the theater, has allowed me to expose my works and productions offstage, taking my knowledge to other spaces and other latitudes.

Cons: This software has more positive elements to rescue than the negative ones, however, there is a problem that I have always seen of this software and is that you can not send multimedia documents. This factor is very important to me since I work a lot with photographs of cultural manifestations, theater presentations, production elements, makeup and costumes that I must photograph to send to add to my theatrical productions.

I think Google should work on adding multimedia messages to their services.

Overall: An efficient software, easy to use, with a very nice and effective interface. These are the ideas that come to mind at the time of qualifying this incredible software that has facilitated in a considerable way my labor and professional development.

Capterra-loader

No Hangouts I do not work

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: A work day begins, with the login of my Gmail account and this allows me to use the Chat tool to keep me connected with the outside world.

When you work in an office and you can not use a telephone, the only tool that allows me talking to other people besides my co-workers is Hangouts, inside the things that I love this chat, is that I can block people with whom I do not want to talk, I can archive conversations, which is very useful when you used it to make work consultations with friends or colleagues, because, the important data I keep them in the conversations.

For me, a great advantage is not showing the date of the last connection or since I write, It is transparent to the receiver if I am from my pc or from the mobile.

With friends who are in other countries, the video calls are great and we can connect several people at

the same time.

Hangouts can be added as a browser extension and you appreciate if you have messages in a way discreet. You can keep conversations as pop-ups or integrated to mail.

Cons: With the previous version called Google Talk one could be placed as "Not available" and be connected

similarly without being visible to contacts. Now with Hangouts it is not possible.

There are workplaces in which, chat is restricted in internal networks, due to the use undue that is given, as to the time that people lose in a chat without performing the tasks that correspond, despite not being a disadvantage of the SW, should create something that allows be enabled despite any restrictions.

Overall: Hangouts for me is essential in day to day

Ridiculously handy, and so easy a toddler can use it.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Over the years, I've used Hangouts for a broad range of uses. Professionally, I've used it to keep in touch with teams that are working remotely from one another (or close together, in silence), because it takes up very little screen real estate, doesn't make everyone look at their phones repeatedly, and keeps things super simple for sending quick updates and questions back and forth. With team members in and out of the office, communicating from Macs, PCs, and handheld devices, it delivers a universality that's second-to-none, and the fact that it's tied to a Google account you're probably already signed into makes it the only cross-platform communication tool I know that you can set up for the (ahem) less-techy team members without wanting to tear your hair out trying to send them to the right URL or set them up with an account and a solid password and connect them to their contacts. You can find your existing contacts as soon as you sign in to the app. Adding additional contacts is as simple as pasting in their email address or phone number. It does not get any easier.

As far as the video chat feature, I've used it for a few things professionally web conferences and demonstrations, for instance, and it does what it's supposed to do. For me, this functionality is more useful on a personal level: my young child could find his relatives' contacts by thumbnail and initiate a video call from the age of two, which speaks to the intuitiveness of the Android interface.

Cons: When you send an invitation to connect to a new contact via Hangouts, it goes to their Gmail. If they aren't looking out for the email and they miss it or it goes to spam or they delete it by mistake, there doesn't seem to be a simple way to resend the invitation, which has been a hiccup for me once or twice. I've found a couple of ways around this (have the contact send an invitation to you, or add them to a group hangout with someone they're already connected to; I'm sure there are many other methods that will work as well) but when it does happen, it is a little inconvenient. It would be better if there were a menu option within Hangouts to simply review all your pending invitations.

Overall: It keeps me in touch with anybody, anywhere, running just as well on iOS as it does on Android and in the web browser. If I need to access information that was previously discussed, I can review and search through conversations dating back nearly a decade.

Capterra-loader

Tool for dynamic work

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is an ideal application to use in a management, which allows you to connect to the work group to solve tasks quickly and efficiently. Through Hangouts we have the possibility to create a common chat room, schedule video conferences and exchange information. It is very useful.

This platform was devised by Google to integrate the services that were separated as Google Talk and Google+ Messenger, in a single tool.

- You do not have limits of capacity of members in a chat room or a group conversation.

- It allows to share all kinds of photographs.

- Maintains text formats when copying and pasting information.

- Video calls can be made with all the members of a chat room and up to 10 participants simultaneously.

- You can synchronize all the information of the tool both on the computer and on the smartphone.

- Synchronize your email contacts so they can connect through this platform.

- It is perfect for a work team to stay connected instantly.

Cons: - It does not allow the sending of multimedia files.

- You can´t send files in .pdf format.

- Only allows to send JPG, PNG, GIF, BMP, TIFF and HEIF image files.

Overall: Currently we use this tool in my company through a multiple conversation of 28 participants across the country, in which we all put monitoring information at the moment of the news events that occur in each city.

All this information is analyzed and reports prepared for the managers and executives of the organization.

Capterra-loader

Hangouts is flexible and versatile communication platform between friends, family and colleagues.

Jul 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Hangouts shines most in it's cross platform support and it's ease of use. Available on a web, through both iOS and Android apps, hangouts allows someone to communicate wherever they are and whenever they want. In addition, the simple but effective design of the hangouts on all platforms allows newcomers to easily learn how to use it. Even those who are not technologically inclined are able to learn the necessities of hangouts by themselves. In addition to the simple chat, hangouts offers group chats, video chats, video conferences, or voice calls. The multitude of options hangouts provides allows hangouts to be used for almost anything, if for an interview or meeting. The multimedia supported by hangouts: video, audio, emojis, images, drawings, and even stickers makes hangouts applicable to a wide variety of users. Students can use it to communicate effectively during a school project, and businesses can use it to organize and perform interviews. For a free software, Google Hangouts is a must-have for users all around the world, of all ages and backgrounds.

Cons: The most annoying thing about hangouts was the process of inviting new users. The interface for inviting users with no current google account on a web browser involved a confusing UI, and there was also no confirmation that the invitation had been sent.

Capterra-loader

Hangouts serves as main chat in an office

Sep 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: What I like about hangouts is the fact that you can use it whenever you have your gmail account access. It is a pretty straightforward way of communication (which can be a good thing also for daily reminders at the office or to simply ask someone to meet with you at that specific moment).

As a video call tool, I like the fact that you can use it to talk to multiple people at once.

Cons: It can be used only for one thing and that is straightforward and at the moment communication, it is not really useful as a record of an daily ongoing conversation.

I don't like its lack of organization: if i need to find a specific part of a conversation, there is no easy way of do it.

There's no way to access to the links or images that a person has sent me if i need to.

Is hard to administrate a group chat. Plus I have found myself many times trying to look at someones picture but I can. In a medium/big size enterprise, sometimes you need to make sure you are talking to the right person, and Hangouts won't let me do that.

As a video call tool, I have had a lot of issues on unstable internet connections because it won't end a call when it can't connect with the other person, it appears as if you were still on the video call when you are not, you cant end the call nor start a new one

Overall: Google hangouts allows anyone on the place I work to communicate with anyone on the enterprise just by knowing their name, which helps a lot when you don't know everyone in the office building or if you haven't had a chance to talk face to face.

Capterra-loader

Communication has never been so easy! Calls, Chat, Vidoeconferences, work or fun, all in one

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts has it all. I started using it years ago, in the professional field, when it appeared as the Gmail chat tool. Later I incorporated it into my cell phone, and today I maintain continuous communication with all my gmail contacts in an entertaining interface that allows me to create groups of chats, make video calls and videoconferences between several participants.

My experience with this app has been so good that the day I defended my doctoral thesis, I used google hangouts to make a videoconference in real time, in which my juries (who were in three different countries) participated.

Also hangouts is very light and works at an incredible speed. It is perfect in cases where there is no quality internet service.

Its friendly interface, its multiple options, the possibility of sharing files, the emojis, and other elements make it very versatile. what allows to be used by a large group of people.

It is suitable for offices, schools, universities and groups of friends!

Cons: I'm really happy with hangouts. I consider that it satisfies all my expectations about an instant messaging and communication app.

Overall: Continuous and easy communication with my family, friends and colleagues. Also, I have even been able to make video conferences to teach my classes when I am traveling.

Capterra-loader

Sameer's review for Google Hangouts

Sep 18, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts was amongst the earliest peer to peer video calling applications available for the general public for free. The fact that there was no other competitor during the early days made it quite popular among the masses, especially mobile phone users. I used to be a fan and a regular user of this application until WhatsApp decided to come along and disrupt their space. It had pretty well designed features that were pioneering in their time. However most of them were replicated by competitors later.

Cons: I hate the sluggishness and the slowness of the software to the gut. Every time I happened to be in a time critical situation and desperate to make an urgent call to somebody, this application let me down for sure. Ofcourse, I was using a slightly outdated mobile phone, but I certainly did expect a lot more from this application rather than the hardware of my phone.

Overall: Overall, the experience with Hangouts has been akin to the experience of growing out of puberty. Our teenage fancies, the ones we thought we would hold on to for life quickly vanish as we delve into adulthood. Me and Hangouts have a similar journey graph. We have lots of memories but we do not like each other anymore. WhatsApp is ruling the roost today and Hangouts does not seem to care to topple it off its perch.

Capterra-loader

Too Many Glitches

Aug 21, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The Google hangouts interface is fairly easy to use. It enables you to carry many different ongoing conversations with groups or individuals at once. The application organizes the different conversations in a manner that eliminates excessive windows on your screen and is not overwhelming.

Cons: There are many glitches depending on how the software is utilized in conjunction with other google screens. I've had two google hangout application screens with the same content open on my computer for quite some time. I have no idea why it does this. Many times the ding that the application is supposed to make when a message comes in does not work and you may miss a message that was meant for you. A different banner is also supposed to pop up on the side of your screen to alert you of a message in the application- this also fails to work at times. The alert failures are particularly burdensome when you are utilizing the application in the workplace and need to communicate with people swiftly. Lastly, the appearance of the application is outdated and not customizable (to my knowledge).

Overall: If you seek to use this software in the workplace it may suffice for a small office. If you have a larger staff you will be frustrated with the numerous glitches.

Accessible, easy to use, and convenient.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts saves a lot of time. Because most companies nowadays have Google accounts, but don't use a standardized messaging app, it is extremely convenient that Google has a built-in messaging app: Hangouts.

Back when my company did not use Hangouts, it was difficult to communicate with my coworkers. Not all of us used the same messaging softwares, which made it more difficult for us to communicate effectively. After beginning to use Hangouts, it was much easier to communicate with others. Because Hangouts was easily accessible and connected to our Google accounts, communicating with others became a breeze.

Notifications are easy to receive, there is a nice app for Hangouts, and Hangouts has just as many features as any other popular messaging software.

Overall, Hangouts has strengthened the bonds between my team; it has allowed for easier communication among us.

Cons: Google Hangouts does not have many cons. If I had to say the one thing I liked least about it, it would be that the time it takes to open the software can be a bit long. However, that is the same with other messaging softwares, and is not just limited to Google Hangouts.

Overall: I received the benefit of time from Google Hangouts. Once my team and I started using Hangouts, we no longer have to download new messaging software, since we all use Google accounts at my company.

Google Hangouts has also strengthened the bonds between my coworkers and me. Communication between people is a large aspect of work, and Google Hangouts has allowed for us to communicate more effectively, which increased our bonds as a team.

Capterra-loader

Useful, easy to use, unique features.

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have mostly used Google Hangouts for personal purposes, it is handy among users of Google accounts, but it has more benefits than what I expected that I ended up discovering after I started working in the IT field.

At our virtual office we tend to use Google Hangouts as an option for Presentations. I never understood why, since we use many other communication alternatives, but I came to the realization that Google Hangouts have a very easy to use option to show pre-recorded videos.

The servers tend to be very stable and can hold up to multiples users watching a presentation at the same time.

It is very easy to use, and connect with someone almost instantly as long as they have a Google account.

It is for the most part very straightfoward.

Cons: To be honest, for the most part there is really not too many negative things worth mentioning about Google Hangouts, but here comes a few:

It is not the most reliable option to keep track of a conversation, since it doesn't really save the chats, it is mostly useful for certain instances only.

Can only be used by users with a Google account.

There are other competing alternatives that offer a broader set of options (I do not really think that Google is looking to compete with them, but actually offer something simple).

Overall: It is quite useful for certain instances, works marvelous to video-chat with a friend for a bit or for a Company's presentations (Such as welcoming new employees that work remotely, or even for training purposes). It is a good and handy alternative to keep in touch.

Best Chat App I've used so far!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There were three things that stood out to me in particular - cross platform synchronization, bright, colourful, plentiful stickers and emoticons, and the great UI.

The cross-platform sync is awesome! I can start a conversation on my computer for faster input and easy file attaching, then if I have to leave, I can continue on my phone on the go. I really feel like I can talk to anyone, anywhere! The sync is much more reliable than many other apps I've used with similar features, syncing messages and the like in barely a second.

The emoticons and stickers are great! I just really like the style they have, and you can always add other sticker packs for different purposes.

Finally, I love the UI. Messages feel clean and spacious, unlike, say, Snapchat, without sacrificing too much space on the screen. Google's material design is always pleasing to the eyes.

Cons: I do have a few complaints. While the big spacing between the chat bubbles usually makes for a pleasant view, sometimes it is annoying when sending several shorter, one-line messages on my phone.

That's really my only complaint.

Capterra-loader

Calls to US and Canada made easy and FREE!

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like the most about this product is that it is free when you make calls to US and Canada!

I work in the recruiting industry, and even if I am traveling outside of the country, I still need to call or attend meetings. Before knowing this product, I charged with towering international call charges, but good thing I was able to search a better way to call to US and Canada without being charged!

Google Hangouts made it easy for me to connect with my relatives, friends, colleagues, clients, and candidates without the fear of being charged costly international calling charges. It has two ways to use it, one is by a phone app, and the other is by using it on Gmail interface.

It also has a good messaging feature which is simple and easy to use! Hangouts made it easy for me to connect with people and build connections!

Cons: The only thing I least like about this software is that it is only free to call to US and Canada and there are charges to call elsewhere. However, the charge is not that high as compared to charges you will incur from phone carriers which is okay. I guess some people like me wants everything for free, but I realized that a great service needs funding too so they can continue serving more people.

Overall: This is great for someone who often calls to US and Canada since it is free. If you will be calling other countries, it is okay too since it charges less as compared to local phone carriers. It is easy to use, and the functionality I think is okay with all ages.

Capterra-loader

I love Google Hangouts

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: What I love about Google Hangouts is it more fun and interactive than the traditional email communication. Google hangouts also provide you with an option of making both voice and video calls via the internet which is cheaper than the traditional calling.

Compared to gmail communication, Google hangouts provide you with a better option for a quick exchange with your colleagues on something. You can send photos, files etc via the application which is available for both android and IOS users.

Cons: What I like least about the application is the fact that the voice and video calls are not stable as compared to other options available in the market for video and audio calling. This however dependent on many factors such as the stability of the internet from both ends of the call.

Another thing I don't like about hangouts is the fact that the chat and emails from one person are not linked together. This sometimes causes a disconnect in the flow of information between me people I chat with.

Overall: Convenient communication and a very good supplement of email(gmail)

Capterra-loader

Best Email Chat Solution

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like Google hangouts because it is so easy to use. You can chat with your friends, send documents and even video chat. There is an option of adding only the people you want to your Google Hangouts list. You simply send them an invite and if they accept, you can start engaging.

For me Google Hangouts reduces the number of emails I have to send to friends and colleagues. Simple communication can be handled through the chat instead of sending out a full-blown email.

Another helpful thing about Google hangouts is that you are able to know if someone is online and therefore if they can respond to you immediately. I find this helpful.

Another thing I like about Google Hangouts is that you can have the app installed on your phone and therefore you are able to receive messages from anywhere.

Cons: A disadvantage of Google Hangouts is that the video chat functionality is not stable enough to hold a descent video chat call. I have tried it several times and it has failed me severally.

Overall: I think that Google Hangouts is a convenient and nice addition to Gmail communication. It is good for quick communication with your Gmail contacts. I would urge anyone who hasn't used Google Hangouts to give it a shot.

Capterra-loader

The most complete chat, you will have a connection with all your collaborators anywhere

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, and very dynamic.

You can make conversations via chat, make voice calls and video calls.

You can share a screen, to make video conferences no matter where the members are.

You can chat directly with a person, or with a group of people at the same time, you can schedule meetings and synchronize with the calendar.

Cons: Being a service in the cloud requires that you have a good internet service, so sometimes you might have problems with video calls.

Otherwise it is an excellent tool to maintain communication both internally and externally in a company

Overall: It is a tool of daily use with which I communicate with suppliers, customers and collaborators. I really like your function of adding or scheduling meetings in the calendar.

Send the link to the collaborators so they can be added to the conversation and interact with the other members, reducing costs and time.

Since being a service in the cloud, anyone can start a conversation from anywhere in the world with only access to the Internet, you eliminate the distance and you can find in just 1 minute meeting with people on the other side of the world, very versatile this tool

Capterra-loader

Amazing chat,share, calling option for Gmail users.

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. Easy chat, audio/video calling to connected other Gmail contacts.

2. sharing is pretty easy and simple

3. Not open like Imu or Whatsapp. Once the Gmail contact accepts the invitation than the message will appear. So privacy is very good.

4. No need other chatting apps like Whatsapp, Viber to contact my connected contact persons as this option is intregrated with mail and has a app in Android.

5. You can call now free to US and Canada and has cheap rate call to other countries

Cons: 1. Eco/ Mic connecting is very annoying sometimes

2. Voice is not so during a voice call and video call

3. Hang up and not connected even after trying to connect several times

Overall: I have been using Hangouts from since long. From 2013 to 2017, I did all types of casual communication with my all team members including other team member so sort out our projects. As every employee have Business mail which is integrated with hangouts can easily find and contact directly for many business needs. So it hepled me to communicate casully to all of my collegues and stake holders without taking help from third party apps or software.

Capterra-loader

Provided I have internet ; I can use Hangouts from everywhere.

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is an intuitive solution to use for instant messaging,audio and video calls.It is also free for everyone provided one has got a gmail account : which by the way is also free.

Video and audio call quality on hangout for me is top notch and I love the cross platform nature of this solution.Thus enabling me to access my Hangout account from my smartphone,iPad and my desktop computer.

Cons: The requirement to mandatorily have a gmail account before one is able to use Hangout is the only Con I have seen so far with Hangout. I once told a friend I met at a networking event to add me on hangout and he refused while informing me of how he doesn't use public emails and prefers to stick with his company official email address for all correspondence.

Overall: My overall experience with Hangouts has been fantastic as I have used Google hangouts effectively for the past three year period.Google Hangout has almost completely replaced the need to sms my friends,families and business network ; thus the only time I ever send an sms to anyone is in situations when that person is not on my Hangout

Helpful way to organize text messaging

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can text message either on my portable devices or any laptop. I prefer to use a full keyboard to type, particularly long messages, and this offers me the option. Convenience for quick replies on my phone or options for a long conversation using the desktop software.

I also like that I can group friends, family, colleagues, and clients into different groups and open chat groups where we can collaborate.

It also works seamlessly with Google Voice, which I've been using for years.

Cons: It's sometimes glitchy and I won't see a message right away.

Overall: It allows me to receive texts from clients, which has become a more and more in-demand feature. Most of my clients under 30 want to be able to communicate this way. I can also send and receive pictures which is useful when collaborating on a project without using my personal cell number.

I've been using it as a primary SMS client for many years, so I would definitely recommend. Plus I like that there's a record I can look up and search and I don't have to worry about losing messages due to a phone failure.

Excellent to user at work and even with friends

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is hands down the best free software to manage meetings and video calls. It is very easy to use, and you can integrate it with Google Calendar. You can call one person, and then add more people to the meeting or call, and also you can set up a meeting with a link to the video call so everyone can enter at certain hour. Even people who has not a Google account can join the meeting

Also, you can use it integrated with your Gmail account, so while you are inside your Gmail interface, you can call friends and family as easy as touching a button. Also, it works smootly with the Mobile App, so for me it is the best meeting tool in the market

Cons: Even though it almost never fails, the customer support from Google can be improved. It is difficult to find someone to talk, as they try to solve everything with FAQs and papers

Overall: My overall experience is out of this world. It is one of the greatest and easiest software to use and it has become essential in my daily work and life

Capterra-loader

Free chat and free voice calling.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From my review title ,obviously Google hangout is free for all users,allowing its users to communicate freely either via voice calls ,chat calls and video calls ; making distance and location very irrelevant.

It is mobile based and this makes it a part of me every minute of the day. It is cloud based too,meaning I can access my hangout and all past conversations on any device ,as long as I am able to log into my Gmail account ; and on situations where I have needed to search through years of communication on hangout , I am able to search through my entire chat log via the gmail search bar.

Cons: I find out that on occasions,if I suddenly go off a video or voice call without ending the call maybe cause of a flat battery or poor internet connection ; the next time I access my Hangout ,I see the call still reading.I have seen Hangout tell me I have been on a conversation for 36 hour before. This is not a problem, but it is just very hilarious.

Capterra-loader

Amazing tool for group video chat

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is to use. It integrates into our chat program at work which allows me to start a new Hangout with a single word command. Once the Hangout is opened up it is then shared with the entire chat group so they can join. I work with a remote team, so being able to see the faces of the people I work with makes the relationships so much better and more efficient.

Cons: The only drawback I have ever seen is that it was hard to find the screen share button when a redesign happened previously.

Overall: My team at work uses Google Hangouts to have weekly meetings to share what we are working on and collaborate about future projects coming up. We also use it to pair-program when we are working on new features, and for debugging software issues. Being able to hear and see someone is so much more effective than having to read responses in email or texting applications. I am very grateful for such a useful way to communicate with my colleagues, and I would highly recommend using Hangouts to stay connected and build relationships when you are not in the same place.

Decent tool, unstable development

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It allows me to communicate many ways, via text, audio, video, or even over the phone with its link to Google Voice. Anyone with a Google account can use it, and it's free.

Cons: The developers don't know where they want to take this. Over the past 5 years, there's been a roller coaster of features that Google has added and removed from Hangouts as they at first tried to integrate all of Google's chat and communication services into one platform, and then changed their minds and decided to start separating things out into different things, first removing features like SMS support and then focusing efforts into competing products, namely Allo and Duo.

Overall: It still works decently well, but it's still not fun to be forced onto a platform, only to soon find the rug pulled out from under you as your most relied upon features that forced you here in the first place disappear to other apps. For the moment, it's a great chat platform, but major changes could come at any time as new product managers decide to take things in a wildly different direction.

Best Cloud Messaging Application on Web and Mobile

Sep 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is currently one of the few unified messaging applications to easily sync across all platforms while incorporating SMS, video, and VoIP. All the basic messaging features are present including rich content support such as GIF, image files, and emoji. Group chat allows you to easily message multiple contacts via e-mail or phone number for SMS. The ability to start a persistent conversation on mobile, then continue later via the web application is a must have for anyone that uses multiple devices and platforms throughout the day.

Cons: One drawback may be the lack of appeal to users that prefer popular apps such as SnapChat due to the relatively simple messaging capability. Without a healthy user base you are limited to SMS which negates most of the other features with the perk of being able to send SMS via PC/browser.

Overall: Google Hangouts is a fantastic application if you switch between a mobile device, work PC, and personal PCs throughout the day.

Capterra-loader

Google hangout is a reliable communication medium.

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is free to use and allow me connect with majority of my contacts ; at least the ones who have got a gmail account.It enable me chat , make video or audio calls to most people and is for the most part very reliable.

It offers me value in both my personal life and business life.Video and audio quality is reliable and sometimes the quality of audio call is better than what I get when I make a normal telephone call to local phone numbers.

Cons: The only drawback for Hangout is probably that all users must have Gmail to use Hangout. However considering Hangout is free, then having a Gmail account is a little hurdle to jump over for most.

Overall: I use Hangout to connect with my friends and family,it has especially been useful to connect with my immediate nuclear family as they reside in another country. Business wise, I have in time past connected with potential clients and customers via Hangout and has also served as a reliable medium to reach out to my colleagues at work during weekends.

Capterra-loader

Useful Tool For Communicating With Other Gmailers

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is an awesome application provided for free by Google. You can use it to call/chat/video chat with friends, family, and co-workers. We usually use Hangouts when all of our other communication systems are down because Hangouts is very reliable. We never have any connectivity issues with Hangouts unlike Skype which loses connection on a daily basis. We use Hangouts and Skype daily to communicate with 10+ freelancers from around the world.

Send images and messages at anytime and it will be delivered!

Cons: Call quality can be terrible sometimes and there is a delay in receiving messages. The service is up but does have connectivity issues as well. Not as bad as Skype though.

Overall: Overall Hangouts is a fantastic and free option available to Gmail users. This makes Gmail itself so much more powerful because you can instantly communicate with people rather than sending an email if need be. You can video chat and also send files thru the hangouts application!

Capterra-loader

Am in touch at all times.

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google hangout is always reliable. There has rarely been anytime I have had issues making audio or video calls on Google hangout , except on occasions when my internet connection has been poor,which rarely ever happens anyways.

On Google hangout on my personal computer ,I am able to call my friends and extended family members in the united states for free,which has saved me a whole lot in phone bills. Google hangout is also cloud based,and this means I have access to every conversation I exchange on the Hangout platform always and across all of my devices. Google hangout is practically a part of my daily existence.

Cons: Whenever I receive a message from contacts on Hangout,I will be happy to know from what platform such messages were sent ; either pc ,tablet or Hangout android app. This isn't a deal breaker for me though, just something I will like to see for security reasons.

Capterra-loader

My experience with Hangouts has been perfect.

Sep 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I started using Google Hangouts in 2016 and I probably wouldn't had tried it out if it wasn't free : so my first attraction to Hangout was because it was and is still free to use.

I also think Hangouts is reliable,except for times when my internet connection has been bad : I have never had a bad experience using this program ,neither have I experienced any downtime.

I use Hangouts primarily on my mobile phone and this ensures I can communicate with most of my official and personal contacts in real time : via text chatting,audio calls or video calls.

Cons: I dislike how it is mandatory to have a Gmail account to use Hangouts and this is the only reason why I maintain an active Gmail account.

Overall: Google hangouts is the default means of communication between everyone in my startup team : whenever we are outside the office.

With Hangouts,it is so easy to communicate with chats ,video ,audio calls and also send files from my Drive.

Capterra-loader

Helpful for people working from home

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I freelance with a company that is not even in the same state as me. With Google hangouts, we can very easily and efficiently share files, discuss projects and even have video calls if necessary. Also even when speaking through Google Hangouts, the chat is saved in your email, so if I am trying to locate a discussion we had months ago, I can easily search like I would for an email and it can be found quickly and effectively.

Google Hangouts is the easiest way for us to connect and communicate while being able to work seamlessly.

Cons: My only real issue is that if you have the Google Hangouts app also added to your phone, it always shows you as available. As someone who has more than one job, I would prefer to not be bothered on my phone during the day.

Overall: My overall experience is very positive. Besides a few hiccups with the app, my coworkers and I find it to be the best way to be in constant contact.

I use google hangouts at work and at home on occasion.

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Currently I use Google Hangouts at work for our department to keep in contact with one another. The hangout we use is linked to our Gsuites for work. Hangouts is pretty simple to use. It is easy to add new employees and remove those that do not work there any longer. It is also easy to find those who work in other departments for assistance. Its great because I can also connect and keep up to date on work while logged into the Gsuite account on my phone.

Cons: It is pretty basic as far as a chat software goes. Not much customization and what not. However it gets the job done. Other then adding and removing people from our departments chat room there is really nothing I do to "administer" the chat so I cannot attest to the support Google offers there users for Hangouts.

Overall: I am able to keep tabs on work from anywhere in the world on my mobile device as opposed to other chat software I have used in the past.

Every Day Messager

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I started using hangouts because of its integration with multiple devices and programs. The ability to have my inbox and hangout messages on the same screen is very useful and allows me to communicate via one device instead of having to work on my laptop and have my phone nearby for messages. The hangouts apps for both windows and mac are great as well.

It's a very intuitive messager, and most features you would come to expect are easy to find and use.

Cons: It doesn't integrate well with iMessage. Not a huge deal, but there are certain capabilities that transition in an odd way between the two apps.

I also wish I could decide separately what account to use for the apps. I'm logged into my work Google account on my laptop, but my messages are on my personal account. The ability to have different accounts accessbile on the same screen would be nice.

An excellent cross-platform chat program that offers prompted and enhanced responses

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that you can use this on an iPhone, Android phone, laptop, or iPad. It's great that the app gives you prompted responses to texts, too!

I also like the ease of switching profiles, in case you have a professional and personal account.

There is also a neat option where you can as "Where are you?" and the other person is prompted to share their gps location.

The messages are also searchable through gmail (on desktop), which is helpful for business conversations or whenever you would like to look up previously-shared information.

Cons: Sometimes this program's video calls are glitchy and do not connect, or the video lags even on wifi. This is a minor annoyance, but worth noting, as I believe other software options provide better video support.

Overall: Google hangouts is an essential form of communication between my husband and myself, and we use it to keep in touch daily.

Capterra-loader

Hangouts Are Great if You Have a New Computer

Sep 13, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: First of all, it's free. I want everyone to know that any complaints come with the knowledge that I literally pay nothing for this software. Google Hangouts is really easy to use, there is a hangout in every Google Calendar event created so it's quick to jump on with others, there's an easy-to-find text box, and sharing your screen is quick and simple. You can also turn off your screen and audio pretty easily if you are having connectivity issues.

Cons: Speaking of connectivity issues, if you have even the smallest connectivity problem it will at best be hard to hear the other person and at worst your hangout will get dropped over and over. My slightly older computer (2014 MacBook Air) is often unable to have other programs running at the same time, or they are very slow. This is mainly an issue if I am trying to share my screen in a meeting or something.

Other paid software has a lot more functionality, but again, Hangouts is free so take it with a grain of salt.

Also, the interface is ugly. Sorry, Google. It just is.

Overall: We used Google Hangouts for years for our meetings with virtual clients and employees and it was great, free, and had occasional problems. We decided recently to pay for something better, but this is definitely a good first step!

Can never replace a meeting in person

Jul 25, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: If you have sufficient bandwidth and a good audio setup, it can be a great experience. I like that you can simply add new people to an existing call. It requires very little effort to install the mobile application or browser extension and get started, so it is easy to convince somebody to try out Hangouts if they haven't already.

Cons: When calling someone on a slow connection, you will have to deal with very bad latency and packages will be dropped frequently, which makes it really hard to have a lively back-and-forth conversation. Even worse than that I would consider the problems with audio drivers. On desktop, you can select which input and output device you would like to use. The Android app doesn't provide that functionality, which means you have to deal with the default settings of the OS. For example, you can't attach a headset and use the external microphone for recording and the internal speakers for playback. I tried using a Bluetooth headset, but the external microphone wasn't activated. I was able to use another bluetooth headset for both recording and playback, but there were some major latency issues that could only be resolved by turning off bluetooth and reverting to the internal audio devices.

Good for professional purposes

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Intuitive interface for chats, video calls and group interactions.

2. Integrated to Gmail. Chats are archived automatically across devices and platforms.

3. Screen sharing is possible with other members and is provided for free of cost.

4. Excellent for conducting interviews & for professional purposes.

5. Can be accessed through mobile, PC, Gmail, web browser seamlessly. It is possible to have multiple accounts in the same device and same account in multiple devices.

Cons: 1. Number of active users in the platform is lesser compared to whatsapp. So all our friends, relatives, colleagues may not be approachable immediately.

2. Contacts are not added automatically according to the phone numbers. Email ID's are needed to add new users, which could be time taking.

Overall: It provides all important features at no cost and is a great platform for communication.

Stable and easy to use

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is an excellent tool to communicate either via audio or video. I am away from my family and I use Hangouts every weekend to video chat them. I also use it to speak to my clients when I do not have regular phone signal to call them via audio. I just love how practical it is. I also love the app; it is user friendly and simple to use.

Cons: What I do not like about this tool is that it consumes a lot of battery. If I use it for a quick audio call, it does not affect my battery much (but it does anyway). But if I am planning on using it for video calls, whether short or long, my batter drains quickly, for both my phone or my computer.

Overall: In general I have always have great experiences with Hangouts, but as mentioned earlier, if you are going to get involved in a longer call (more than 10 minutes) make sure you have a charger near or you will be out of battery on your devices.

Hang on, on Hang Out

Sep 22, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: You can launch send an IM Right from your inbox.

You can make video and audio call.

Pop out the window from gmail in box.

You can search your chat history is a life saver, it save your asking same question or repeating what you have said months or years ago.

Mobile app is really a cool feature that don't let you miss anything.

Cons: Don't have and separate application for desktops.

Voice quality is not as good as other calling app.

Most of the time you can hear the ringing sound from other side even the user on other side has received your call.

Difficulty detecting other audio devices like blutooth head set.

If person miss your call and he calls you back and if screen is still open, you get notification of calls.

No desktop notification is available.

Overall: Its a good app but over all it has so many technical and sound quality issues that google should fix ASAP

My favorite method for chatting with friends and coworkers

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I use hangouts everyday at home, at work, and on my cellphone, to chat with my friends and coworkers wherever I go. It is lightweight and doesn't need an install such as other chat programs out there. I can access Hangouts from within Gmail on public computers, or I can install the Google Chrome extension to chat within a pop out box that I can access from the taskbar or system tray.

Cons: One good thing is that it is integrated into the browser, but the bad thing is also that it is integrated into the browser. I would prefer having it as a standalone app just like how Google Talk used to be before it turned into Hangouts. Also, for some reason the notifications are weird in that sometimes the taskbar icon would blink yellow when there's a new message, sometimes it doesn't, and sometimes it does even when there's no new message.

Hangout is an amazing, simple but powerful messaging app software created by Google.

Jul 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is easy to set up with only a few simple steps you will be ready to use. It is light, simple and smooth process to get use to.

Google has many features such as voice call, video call,messaging, gif images. The video call allows more than just a one on one call, Hangout allows a whole team to be engage in one call.

It comes with new unique emojis and gifs! What I also love about Hangout that it works really well on both phone and desktop because it has their own dedicated website.

Cons: You are required to use a gmail account because it is a Google product which I understand. There are some issues with lag when sending images and gifs that will not send or it will take hours. I have always had some issues with pocket video call so i have to make sure to close the app completely.

Overall: Easy to use and simple

Easy, Popular Solution for Group Meetings

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy interface for chat, integrated into my gmail. Google hangouts also seems to be really stable and well-trusted for video calls. It's often what is suggested to me for meetings by other people in the tech community. Screen-sharing works great, it's free, and meeting time is unlimited for free (unlike some of the other very stable offerings which either have fees or time limits for meetings in the free version).

Cons: The interface for inviting users who don't have a google account can be confusing on both ends, though it does work once you figure it out. I also haven't found a good way to turn off sound in individual chats, without just muting the whole computer, which can be annoying if I am focused and have messages come through.

Overall: I use google hangouts every day for chat, and weekly for video calls.

Capterra-loader

Very good but sometimes confusing

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I use Hangouts in conjunction with Project Fi for my work number. It is very convenient for texting and calling for work, and I always know I'll be notified on multiple channels. I love having the app on my phone so it's always easy to call or respond to texts, and I've never had any issue at all with call quality or connection. It really works great and I will stick with it as long as possible.

Cons: It can be a bit confusing, and has some weird UI quirks. For one, it recently starting telling me the Chrome app is being replaced by the extension, and to install that. I did, and yet when I click on an incoming call or text, it reopens BOTH the extension and the app. I had to search a bit and found to remove the app you had to go to chrome://apps, right click Hangouts and remove it. Not too intuitive.

The other issue I have with it is just the UI. Call history don't really show anywhere on the Chrome extension. I would expect it to be either inline with the chat for that contact, or be in a separate area like it on the Android app. Apparently I have to go to google voice, which redirects me to Project Fi, which then has a call history area...showing purely phone numbers (no contact names). This makes it all but useless, and the exact opposite of intuitive.

Overall: It's been a very reliable way to call and text from one place that has a good Android app and good Chrome support. It makes calling and texting easy across both my devices, and I've never had a person on the other line complain of any issues.

Capterra-loader

Great Communication Software

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts makes it easy to stay in touch with your organization through chat or video. It easily installs on your phone, tablet or desktop through the browser. We use it to communicate in the office on a daily basis and it's very easy to use.

Cons: There appear to be two versions you can install in your Chrome browser. One that behaves like an app and one that launches like a website. It's very confusing and I'm never sure which one I'm installing. They both have the same functional ability, but I'd always rather use the one that works like an app. Google's kind of famous for having two versions of the same software (on Android phones especially).

Overall: We use it to send short important messages back and forth among colleagues. It's less intrusive than a phone call and let's the recipient reply when it's convenient for them.

Excellant App

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love everything about this software, it's easy to access. If you miss a conversation it stays on my phone and my computer. You can go back to history pick up what you missed. You can send videos, pictures. You can be on your computer at work, take off for lunch and still continue to have a conversation. I have been using it for 4 years now, at work at home, in the car. Wonderful App !

Cons: This is personal, I wish there were better icons, the one that are on there never express what I'm trying to get across. They seem extremely childish to me, so I never use them.

Overall: I love that it gives me non-stop communication. I have never been dropped , or cut off or lost with this app. It's very beneficial when you in a meeting and have to communicate to your team, or co-workers. It's easy, no mess, just plain old communication !

Capterra-loader

Google Hangouts Keeps Us Connected

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Good Hangouts is a great chat tool for cross-platform connection. I use it professionally in different business applications and personally. My family has five-year-old "hangout" that has been ongoing almost since Hangouts launched as a product: we move have shared tens of thousands of images and messages. It is fast, available on all of our devices and-best of all-free!

Cons: Uploading video is absolutely terrible, especially from an Android phone. While many other modern and comparable services have easy video recording and uploading, it takes painfully long on Hangouts. Recording videos is easy, uploading them takes a very. long .time. My wife attempted to send a five minute video and it took over 24 hours to compress and upload. Strange! Otherwise, great product.

Good for collaboration among a team, at work or at school. Good for sending quick messages

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how the messages pop up on the screen in a bubble with the person's photo and the message. It grabs your attention instantly. It is good for collaboration among team members. I work in accounts payable and we let each other know what we are currently working on so we don't overlap. We use Hangouts to do so. Gets your message across quickly and efficiently without interrupting others in the office.

Cons: It can be distracting as you may receive many messages throughout the day. The bubble can pop up and take your mind off of what you are focused on. It can also be used to have distracting conversations which is not about work.

Overall: The ability to communicate amongst a team quickly and efficiently. Can receive important messages quickly as well. Much faster than email. Group chats are good too.

Capterra-loader

Features Google Hangouts

Sep 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simple and easy to use chat that allows you to establish quick conversations with your gmail contacts.

Your contacts can see when you are available and you can change your status according to your availability or mood.

You can enter images and links. The chat is not deleted, it remains saved for the next time you log in.

It also shows notifications when they send you a new message.

You can have Google Hangouts on your smartphone or access from your computer every time you log in to google.

Cons: Missing the option of voice message to chat.

Additionally, you could add the possibility that all gmail contacts automatically have Google Hangouts and be connected when you enter your gmail, to be able to converse with them without previous configurations.

Great and free service for quick meetings. Some bugs

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is super simple to use and the option to call a mobile phone in case of poor audio quality is amazing. It has been very helpful in daily meetings with remote employees to see them face to face. Additionally, it is a good tool for impromptu meetings with groups when using google calendar.

Cons: Because it is a browser-based video chat, sometimes the clarity can go in and out, and it cannot do as many cool things that some other services like Zoom or Uberconference can do. But that's what you get for a free service. Additionally, when creating an event with a google calendar setup, it automatically generates a hangouts link, which can be frustrating to communicate with the invited guests to know that the hangouts link is not where the meeting will take place.

Capterra-loader

Much better than Discord/Skype!

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Usually, I'd use Discord or Skype to host sessions when working with other producers or artists but I've always noticed a decrease in audio quality and Google Hangouts has solved this issue for me entirely. Not only has it eliminated the need for an installation as Hangouts can be used directly in the browser. All of the capability is provided within the browser and the UI is absolutely fantastic, it most certainly follows Google's signature Material Design. Cross-platform flexibility makes this an amazing go-to piece of software!

Cons: I've noticed when trying to invite those without a Google account to Hangouts has been quite a confusing process and the UI isn't as great as it could be, I'm not sure when an invitation has been sent. Not sure if that takes time to receive but I believe it should be instant.

- No way to search through a specific conversation.

Overall: I will most importantly consider using Google Hangouts more so for connecting with family and friends and who aren't familiar with anything else. An absolute masterpiece of video chatting and messaging combined with screen sharing capability!

Google Hangouts Review

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the minimalistic features and functionality. It doesn't have too many confusing bells and whistles and keeps things simple with one purpose - having direct and immediate links to communicate in real-time with others in an online chat setting.

Cons: At present, I've been using the Google Hangouts widget for Windows, but have also been prompted to download and install the Google Chrome extension for Hangouts.

Now, I'm not sure how to get rid of one or the other, as when I receive notification pop-ups on my desktop for an incoming message, I'm getting duplicate pop-up notifications, and it's really annoying.

Overall: Great, so far! Can be a bit difficult to get feedback and assistance from customer service, very difficult (if not impossible) to be connected to a live person for assistance when needed.

I use Google hangouts constantly

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love Google Hangout it is the easiest method of communication for me and my team I have to say 95% of our communication is done via Google Hangouts it is so simple to communicate quickly and all of us are on the same page even if an attorney is out at court I'm able to communicate with them quickly through Google hangouts

Cons: I have to say with Google Hangouts the only issue would be the amount of Fraud and scams that are committed using Google Hangouts because it isn't really a secure system it's easy for a lot of scammers to communicate through Google hangouts and I have to be very weary of that

Overall: Overall I am so happy with Google Hangouts as I said I use Google Hangouts everyday all throughout the day as communication with my Law Firm I recommend Google Hangouts for all other businesses

I use it daily!

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is very handy chat app. I like the simple and user-friendly design. It's lite and fast working app with the basic features that I need. I can share images/videos and make conference calls.

A great feature is that "Hangouts" comes with your default apps. There is no need to download/install it.

The best feature is the way Hangouts handles the calls. You can make a room where all contacts can enter/exit , without closing the room. This is very convenient as you can enter the room only when you need, which saves a ton of mobile data traffic.

Cons: Even though Hangouts as default app on most Android phones , not many people are using it. I think Google should promote/advertise Hangouts more , so it can reach wider audience.

Hangouts is the best chat app out there!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No matter what your platform, Google Hangouts will work on it, and it is so nice that I can see a hangout alert on my phone and open it up in my PC's browser to reply to it seamlessly. Not only is it incredibly easy to use (really, anyone could get up and going on hangouts in minutes!), but it is also designed with google's usual eye for both usability and aesthetics.

Cons: I really have very little to say about Google Hangouts, though I suppose it is not the most widely used app out there, especially with the younger generation. Still, for those who use it, there isn't much that can be improved upon!

Overall: It is my number one way to keep in touch with friends, colleagues, family and pretty much anyone else that is not located in the same room as me when I am using it! :)

Best app for texting.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I mostly just like that I can monitor it while also monitoring gmail, which I use for both work and personal email. It has good functionality, and I never seem to have issues with it.

Cons: Compared to similar apps I've used, I really don't have one thing to say about hangouts.

Overall: I use hangouts daily to chat with my wife, because we both have jobs where we sit at a desktop all day, and both of our organizations use G-suite so it's incredibly convenient. I also have several friends and colleagues who similarly are always using Gmail for work, making it convenient to get a hold of them through hangouts. I find the functionality to be on par with messenger and other apps out there on both mobile and desktop. I will say though, while I have done video calls on hangouts, 99% of the time I only use it to text chat, so my review is limited to that experience.

Good communication software, easy for business, use with other Google products

Sep 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like that this works with other Google software, especially Gmail and/or Google Inbox. That incorporation is very helpful in moving from one work usage to another very quickly and seamlessly. Unlike Skype, no invasive software downloads are necessary when on desktop (I found Skype's software very annoying).

Cons: From time to time, it is still a little buggy from time to time, but it has gotten better especially over the last year or so.

Overall: This was one product that helped me launch a business. I used it in many different formats: text chat, voice chat, and video chat, and used each both on my phone, tablet, and desktop. It is extremely easy to use, and was very helpful to use each iteration one on one with a colleague, or with multiple people in a large group spread across multiple devices.

Simple Communication Platform with Much Needed Features

Sep 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: As a free communication platform, Google Hangouts has many features to offer to its customers. Simple instant messaging service to group chats are focused to entertain individual users and groups. With the group chat feature and ability to embed this to services like Google Calendar has promoted Google Hangouts as a productivity tool. Also, has to mention that iOS app, Android app and a Google Chrome extension are available.

Cons: Google Hangouts is a simple communication platform, but it has a room for improvement in a large scale. When we analyze some competitors, they have more features to offer even in their free packages.

Overall: Even with a room for improvements, Google Hangouts is a good product to use with its simplicity.

Our primary communication resource

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our office is spread over a few states and this software allows us to communicate during real time phone calls with customers.

Cons: If Google loses connection briefly, it will sign out of hang outs as well as emails. I have to log into two emails and if I log back in in the wrong order, it will try to latch on to the secondary email as the hangouts account.

Overall: I use this all day long, literally, every day. As a dispatcher, my job is to coordinate customer requests from customer service with technicians on the road. Our technicians have the app installed and routinely choose to send a message that way rather than calling in and waiting for a dispatcher. It's tied in with our emails and our Google Sheets and Google Docs, so everything is coordinated, as if by magic. Google makes a complicated job pretty effortless.

Capterra-loader

Google Hangouts is a great ally to improve communication with the rest of the team

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts has many advantages that make it an acceptable program when choosing a tool to communicate. What I like the most is that it is a cross-platform application, since I can use it from my smartphone or from my desktop computer, if I wish. I can make video calls, which is a very useful tool for the area in which I work. What I like the most is that I can use it from my Gmail account without having to register my account with a phone number.

Cons: One aspect to improve is that this application should provide the option to customize as you wish. It is that sense is very rigid. Similarly give the option to know if the recipient reached the message we sent as well as other applications offer...

Overall: Many good things to say about Google Hangouts. Thanks to this program, communication in the office has been strengthened and productivity has been boosted in the institution where I work.

Capterra-loader

Google Hangouts is ideal for video conferencing

Oct 07, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts allows the broadcast of live video through your social network, your Youtube channel or your website. Another of its advantages is that only a google account, a microphone and a webcam are required for its use. It also offers an efficient instant messaging service.

Cons: One of the disadvantages of Google Hangouts is that you can not send multimedia files, it does not allow you to place the profile as invisible and it is also only available for Android and iOS devices.

Overall: It is a really useful and practical tool because it can be run in any web browser, it absorbs other chat services such as Google Talk or Google Chat to provide text chat, voice calls and video conferencing. In addition, it is available in Google Chrome through a specific add-on.

I've had lots of great and not-so-great experiences with Google Hangouts.

Aug 01, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: I love how it is easy to use, how it connects with my Gmail contacts, and can do group calls. The layout is clean and super easy to figure out. There have been many times where Hangouts completely met m expectations. There have been some struggles in the past, but my experience with Hangouts has been as good or better than my experience with other similar softwares.

Cons: The only problems I've had with Hangouts are some low-quality calls (losing connection, fuzzy screen, microphone issues), but it's hard to say how often these issues were due to Hangouts itself or the internet connection for me or the people I was talking to. My experience with Hangouts, overall, has been at least satisfactory!

Most convenient message software that is easily integrateable

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts allows me to communicate very seamlessly in a variety of platforms. I find myself using it the most in my gmail account. It is really nice to get those notifications in my web browser as well as my phone. Sometimes I just have my phone volume off and would otherwise miss these important communications. Not only that but hangouts can be found on a variety of platforms. Web, Mobile, Desktop, Tablet. It is a time saver as well as a feature enriched product.

Cons: Not really much to complain about with hangouts. Probably the only thing I can think of is that there used to be an extension that gave you some easy to use widgets on your desktop but that seems to be legacy now.

Capterra-loader

Google Hangouts allows me to communicate at all times

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like the most about Google Hangouts is its versatility in terms of platforms, since it can be installed on both desktop computers and smartphones. The ability to chat directly from my Google email account is a great advantage. The video quality in the video-conference option is very good. In the same way I can save my conversations in the cloud. In general terms it seems to me a good software that has fulfilled my expectations.

Cons: Your interface could be better. Similarly, not being able to send multimedia files as voice notes is a limitation

Overall: It is a very simple software that has allowed to enhance our skills within the work team and keep us always communicated. It is worth trying this program.

Capterra-loader

Great for Video Chats with Multiple People

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts works great with your existing Google account, and the video calls work very well from a desktop web browser as well as from mobile devices (even when connected via cellphone data networks)! Hangouts is intuitive and easy to use, even with multiple people on an audio call, video call, or text chat. When multiple people are on a video call at the same time, it can change video focus based on who's talking at that moment. It also includes a simple, and easy-to-use text chat window. If for some reason there is an internet slowdown for a few seconds, it will still keep the call connected. There are also enough settings to have good control on notifications, etc.

Cons: The small Google Hangouts panel from within Gmail is difficult to use, so I suggest going to a full Google Hangouts browser page and initiating your calls from there.

Overall: I regularly use Google Hangouts to chat with work friends regularly via text chat, and also to have international video calls simultaneously with multiple family members who are in various locations.

Capterra-loader

Hangout is an important pant of my life.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangout is free to use ,and I have used it as my default tool to stay in contact with friends and family over the past few years. I can make audio calls ,video calls and send instant messages for free. The quality of video and voice calls on Hangout is to-draw.

With Hangout , I can also make international calls at a cheaper rate than what my network provider offers me.It is available to be used on a computer ,tablet and on smartphones. Overall,Google hangout has become a vital part of my professional and personal life.

Cons: Nothing in terms of shortcomings. Maybe apart from the fact that users are required to have a gmail account to use Hangout.

Is the easiest chat to used if you wanna to comunicate

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Since my first gmail account I have been using google hangouts sometimes a lot or not, is a simple chat with a lot of features, you can synchronize with other Google apps, make calls and video calls and conferences is a chat that I can use every single day and not get bored and it works for work and personal use, a freature that is really good is that is a mail linked communications software so you can keep track of the communications on the mail.

Cons: When I use the chat and I wanna send an image through the chat is really uncomfortable dragging the image to the chat and then clock to send it.

Overall: During the call you can allow that everyone in the call can see your computer screen.

Capterra-loader

Google Hangouts is the most advanced tool that allow us to chat effortlessly

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: First of all, I like everything about Google Hangouts from interface to design. I like how it is simple to set up this software and start using after getting the required training. Google Hangouts together with Gmail account, it is easy to chat with my coworkers. That way, it is easy to pass information as it arises within and outside our corporation.

Cons: I only hate ho it is hectic to send multiple documents with Google Hangouts. Also, I do not like how Google Hangouts lacks multimedia messages to their services.

Overall: Google Hangouts has enhanced collaboration in our organization. Also, it has been easy to communicate with my fellow colleagues with the help of this significant tool.

Capterra-loader

keeps me in touch by phone anywhere.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It allows me to make video calls with different people at the same time, ideal to chat with my friends and family.

It is not necessary the cellular number of my contacts, only your goggle account.

Help to make video calls for work and live conferences saving costs and time.

You can link with google docs to make file editions, this is ideal for doing homework or work meetings.

Cons: you need a fast internet connection because otherwise the videos and audios lower the quality a lot.

This would be the only negative point since in general I think it is a very useful tool.

Overall: in my day to day it has allowed me to be in contact with my family and friends where they are. I have all my contacts organized only with your google account. In the workplace, it has helped me to communicate with colleagues in my work group to plan the strategies to be carried out in the company.

Capterra-loader

My Hangout is with me everywhere.

Aug 06, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangout is available across devices.On my iPad,smartphone,pc and also on the web.

It integrates well with my most used Google apps. Such as Calendar and Drive.

It enable me search my chat logs easily, even right from the search bar on my Gmail and I never loose access to any of my conversations because they are saved in the cloud.

Cons: Video calls on Hangout usually require my internet connection to be at its best quality.Otherwise it sometime echoes or lags.

Also we pay per user to use Gsuite (enterprise version) ,which includes Hangout.Invariably meaning I could jolly well be using Hangout for free,but I am being made to pay for it.

Overall: I use Google hangout to stay connected with everyone in my office place.Since we all use G suite,it means everyone has an Hangout account and thus always a chat ,audio or video call away from me.

Capterra-loader

Hangout is with me everywhere.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Free to use , instant chat with up to one hundred contacts at a time, adequate for screen sharing. I like the chat extras I get on Google hangout like emojis, stickers ,maps and GIFs - this enable me spice up my conversations with everyone.

Google hangout is cross platform ,giving me free access from my personal computer , android phone or ios device. and I am not disturbed with in-app advertisement which is the norm with most free software.

Cons: I am unable to send text messages directly from my hangout to mobile phone numbers, like is the case with Skype.Hangout limits my file sharing experience to just images alone.

Capterra-loader

Google Hangouts is great. Why nobody uses it?

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like how Google Hangouts is inside the Google GSuite.

Also, the mobile application is super fast. Almost as fast as simpler options as WhatsApp.

I can integrate with my email tasks, lists in Google Keep and with Calendar stuff all in Google.

Cons: I don't see nobody using it. People prefer to use WhatsApp instead of it. That's a shame, because Google Hangouts is already inside Gmail and Google Gsuite.

Would be a super faster way for me to talk with my clients and friends.

Overall: I use Google Hangouts with only 3 people. I liked when my last working space just used Google Hangouts to chat because it is very capable of using Groups, schedule meetings and sending files.

Reliable and clear communication

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts makes it so very easy to manage communication. I've primarily used it for meetings, where it is easy for presenters to take turns sharing their screens as well as the obvious, being able to participate in meetings remotely. The quality is often reliable, as long as those who are absent have good connections.

The fact that Hangouts easily functions with G Suite, having calendar notifications and management tools directly connected to meetings makes it much faster than when using other similar options. I have to say it is easier to manage meetings and communication with team members and I have noticed a sizable improvement in the efficiency of our entire process using Hangouts.

Cons: The only flaws tend to be ones common to most communication platforms, due to internet connectivity, quality of speakers/microphones. These are issues endemic to most all software in this class and not so much of a problem specifically with Hangouts.

Capterra-loader

Organizational Networking through the Cloud...

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is a breeze to use. Intuitively, I don't know of a simpler organizational networking tool. It's easy to train staff on, and it's very easy to review, when you're looking for a record of correspondence/workflow discussions.

Cons: People who aren't accustomed to Google (hard to believe there are any, I know!), have a much steeper learning curve when it comes to Hangouts. Quick keys, etc., are unique from other internal network chats, and so it will take a while to get new users familiar.

Overall: Hangouts has made internal discussions through chat, video, recordings, etc. far more streamlined than we ever could have imagined, when we adopted Google Suite.

Nice app to connect but can have sent more improvements.

Jun 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It provides the functionality to connect people.

We can have group chats.

The hangout provides functionality to have video calls too.

Easy to use for anyone.

It gives user-friendly interface which provides ease to any nontechnical user too.

Cons: The number of users for hangout calls are limited.

Sometimes it gives time lapse.

There should be the provision to add it to the Google docs.

The files can't be shared through the chat window so that we have to go to Gmail again in the middle of discussion to send the files.

All the apps provided to Gmail shouybe integrated with hangouts to make it easy.

Overall: Connectivity

Capterra-loader

Chat from any device.

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: You can download the Hangouts Chrome application, on iOS, Android.

You can chat, you can make phone and video calls, exchange files, and other perks, for free and with great quality.

Cons: What I like the least is that it's very easy to select the wrong contact from the list and send the wrong message to the wrong person.

I also dislike the fact that you can't create chat groups and channels, this is why it's not a tool I use at work. I use it for personal communications.

Overall: I like it, it's lick and performs well. Google creates great products and really knows about User Experience. I don't think that Hangouts is meant to compete with more powerful tools, like Slack (which is what I use at the office). I think it's a simple chatting and calling application that works great. With a few more functionalities, it could easily compete against WhatsApp.

A great way to keep in touch

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love hangouts! Nothing like hearing that chime come from your phone! It's not obnoxious like a ring... It's something you get excited about hearing! What I love is that I can talk to my kids and SEE THEIR FACE at the same time. People that you haven't seen in years will be able to see and talk to you in real time. You can also message anyone. Group chats are also great with hangouts. You can use emoji's and update your status in messages. The best part? It's free. If the person you talk to has hangouts, it won't cost you a dime. Also, because it is a google app, if you have a smart phone (especially and android) you don't even need to upload numbers, it does it right from your phone.

Cons: Sometimes the communication is a bit choppy, bit that's typically if you are in a bad area for signal. This would be the same if you were on a cell phone in a poor coverage area. It's still great though, I love using this app.

Overall: I have had the chance to become closer to friends and family using the hangouts app. That is priceless. I get so excited when my aunt, a nice, a nephew or a cousin calls me and I get to see and hear their voices

This is an easy tool to chat with friends and colleagues, across platforms

Jul 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I enjoy how conversations can easily be continued across platforms, for example transitioning from a desktop, to a phone if on the move.

The interface is very easy to use, and allows you to switch between chats, or collate members into a group.

The option for free video calls is also very useful, particularly for multiple people. This is beneficial when collating ideas on a more casual basis.

Cons: I would perhaps appreciate a more distinct way of categorising contacts, perhaps to separate work from social.

It would be useful to see what platform someone else in a conversation is using.

Capterra-loader

Business chat

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use software linked to your gmail account so you can chat with a friendly interface, nice emojis, group chats, video calls, phone calls! It's a really complete option, you have everything to be connected in one place, it even have a mobile version so you've wont lose any conversation. The group video call it's so nice! You don't need go to any other window to share what you need.

Cons: It has Thebes option to block people sharing images but sometimes if you paste something the software recognized it as an picture and you can't paste! Also it might take a while to update a profile picture when you change it.

Overall: It's awesome!! I love the emojis and the multiple options to have a conversion, text, audio or video, everything in the same place and easy to use. No tutorials needed.

Capterra-loader

Amazing chat features while using Google Hangouts

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that google hangouts is accessible on my phone and any electronic device that has the app. Google hangouts is fast, pretty to look at, and has really fun emojis and features in general. It's a great way to stay in touch with work since it looks professional and it's through an email not a phone number and a great way to connect socially.

Cons: I like least that not as many people actually use google hangouts. I wish there was a bigger push to use google hangouts socially and better advertising for it because the group chat features are great.

Overall: Great app and highly recommend for any demographic!

Easy communication with your Gmail session

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is super easy to set up a call, you don't need to login or remember more passwords than your gmail one. It is also super easy to add more people to the call and also sharing your screen is a super nice feature.

Cons: Recently they changed Hangouts to Meet, I've not yet understood where can I set up a customized URL for a meeting, for example /company-marketing-standup which is easier to remember and share than the unique token provided.

Overall: I use it daily for work but also when I'm traveling I use it to communicate with my family. I really like how it works and how easy it is to set up group calls or to tell my parents "hey join this link"

Great collaboration and intra-organizational communication tool

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Hangouts offers a ton of versatility when it comes to what it makes possible. The chat feature is great for improving intra-office discussions and cutting down on long email chains and the video Hangout feature makes face-to-face meetings between folks working remotely very easy.

Cons: Honestly can't think of much I would change here on the main platform. One intra-Google integration quirk that I would love to see resolved would be the ability to search Hangout chats in the Gmail app. It's integrated on desktop and the inability to look up previous discussions on the go can be frustrating.

Capterra-loader

Keep in touch with many friends who only use Hangouts

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is great for group chats. It used to be just Google Chat (shows how long I've been using it). Best feature is that you can paste copied images directly into the chat window. Second best feature is being able to search through your chat history (as long as it wasn't changed to off-the-record [which I believe you can't do anymore]). Integrates well into Android, obviously. Bonus is Chrome's plug-in for Hangouts is the best!

Cons: Nothing to complain about other than not many people still use Google Hangouts.

Overall: I will continue to use Hangouts for as long as it's still attached to Gmail!

A great app for professional and personal use.

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I mainly use Hangouts to communicate with my coworkers. Video conferencing is reliable and has a very good quality. Chat and calls are also fine. Because of Hangouts, my team and I can easily solved any issues regarding our work.

For personal use, I also prefer using it. I love the emojis and stickers included. It makes the app really fun to use.

Cons: What annoys me is the fact that I'm having a hard time finding a very specific part of a message or conversation. Sometimes, the call quality drops a bit.

Overall: Overall, Hangouts is a convenient way to communicate with our coworkers, friends and family.

Google Hangouts

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When using Google Hangouts, it is easy to communicate with people via messaging, voice calls and video chats, both individually and groups. It can be used off line for messages and allows for viewing across devices. It is easy to use and can be used with various platforms.

Cons: For my needs, I have not found faults with the software. I would like to be able to get images and links from chats to my gmail or Google Docs.

Overall: I have used Google Hangouts at work and school for video chats. I have also used it with my family so we can all keep in touch even if my children aren't online. For my uses, it has worked beautifully.

Lets Hang Out!

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts has saved me tons of time. It's a great quick alternative to email. I have to say my favorite part of hangouts is all of the Emoji's..LOL Seriously though I can type up a quick chat/question and get a quick response back. You can chat one on one or also do a group chat. When someone is chatting me it sends a notification that I have a chat waiting so that I can respond quickly. It's like texting on your computer screen.

Cons: When someone in the office sends me a request to "hangout" it doesn't always give me the notification so there have been times when I open it up and all of a sudden I have a bunch of messages that come thru. This may not be a program problem though and just might be my computer.

Capterra-loader

The Personal/Business Messenger You've Been Sleeping On

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Biggest pro has got to be the cost! On a personal Gmail account there's still lots of feature to take advantage of and it's free. The Google Business version has even more features and it really fits seamlessly into the whole Google for Business architecture. Much cleaner than implementing a system like Skype for Business into a Google environment and makes IT Administration a pinch.

Cons: The downloadable desktop client sill relies on Chrome being open

Overall: Overall this communication portal and messenger is slept on in the corporate sector because of the infamy around Skype for Business in the workplace. Thinking like that needs to be changed, the Google for Business environment is so flexible and brings a high level of professionalism to any business whether it's start up or fully corporate.

quick and easy to use

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The immediate response we get from people. Can accomplish so much. Group chats are great too and dont have to leave your desk. I like the green button to show who is at their desk too.

Cons: There is nothing I do not like. I would like to see a yellow dot if someone had the google hangouts as a browser but is not actively using it.

Overall: immediate answers that allow you to do your work immediately.

The ability to see people at their desks using it too.

Group chats allow all of us to get information at one time. We use this for meetings. As a remote office employee if we can not hear something from a meeting they chat us what is said.

Capterra-loader

Not too good and not too bad

Sep 26, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts which was originally G Talk's best feature is that it provides a chat system within Gmail which is really useful while you are in office and also provides an Android app to stay in touch with the people who frequently emails you while you are not in office. It also has the cool video call feature. The chats can also be something we draw right inside the chat window itself.

Cons: Hangouts might be described as a minimalist chat system as it falls short on the full fledged chat systems which provides features like group video chat and document sharing.

Easy to use, and invite people to conferences

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use, it's super simple to set up a "conference" and send links to invite people, now I use with my customers and it is my preferred way to communicate with them

Cons: A very tiny detail, when sharing screen (which I mainly do for demos) I have no idea why the dropdowns aren't shown and it's a bit annoying when demoing something to the customer. Not sure if it's indeed a hangouts problem

Overall: I been using google hangouts since college, not only for team projects and now to communicate with customers but also for communicating with friends and family being so far away and it's really simple and to the point

Great, free communication tool

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is provided for free with Gmail accounts. I use it on a daily basis to communicate with friends, family and colleagues. The mobile and web version are both very easy to use allowing you to send images easily and quickly. The mobile version also allows you to send current locations which can be very useful. The support of video calling is also very useful being on par with the likes of FaceTime.

Cons: The mobile app can often crash which can lose any messages you were writing at the time which im sure will be fixed in future app version.

Chat with co workers in seconds!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: If I need any paperwork or make a emergency announcement to my staff I can use Google Hangouts to address everyone at once. I can also create private chats, this allows me to be discrete and to communicate fast. Its like texting but for professionals!

Cons: Administrators have access to all communications of the employees with google hangouts logins. This can be a pro or con for the business depending on HIPPA regulations in offices.

Overall: Google Hangouts is exceptional! My job has over 12 location where I oversee each location. Google Hangouts has been the best aid to my team and I communication daily.

Part of my daily suite

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Because basically everyone has a gmail address it is a great communication tool for individuals outside of your company. Professionally my company uses Microsoft Teams, with some clients we use Slack, and finally with general "soft" clients we use Hangouts.

Cons: It updates a lot. That makes it hard to keep it up to date with strong corporate security in place.

Overall: Communication is critical, and almost no one likes emails. Hangouts provides a good solution for casual communication that does not need to be recorded and easily accessible (Hangouts does record and store, but it is not intuitive or really very usable).

Unique Chat App

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I use Hangouts app every day and I am very happy with it. It combines all essential features chat app should provide. I like that there are no integrated games or additional apps in Hangouts. This makes it really fast.

It is easy to use, with simple design and at the same time it provides many features. (Emojis/stickers, quick share function , video/audio calls and more).

Many contacts can enter a video call which is the best feature of Hangouts.

Cons: The app is not lowering the size of the pictures and it takes a while when my internet is slow.

Capterra-loader

A versatile communication tool for anyone

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is convenient and easy to use. I can get in touch with any of my team members wherever they are when the need arises. It offers different communication options like voice call, group chats, and video chats that guarantee effective communication. Unlike most other communication tools, this one is free and can be installed on PC or phone.

Cons: I like everything about it but internet connection issues could result in delays and communication breakdown. This is quite rare.

Overall: It is an amazing instant messaging app. I can pass important message to everyone within a short time. Even with other messaging apps on my phone, we normally use Google Hangouts for communication in the workplace. It is versatile, affordable, and convenient. It also saves time and money for all of us.

Capterra-loader

Life Made Easier with Google Hangouts

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that through Google hangouts I can stay connected to my team even when we aren't in the same place... I can quickly send information across my corporation without bogging down emails. I love the mobile option so I can stay conneted while I am on the go

Cons: I have been using Hangouts for over 5 years and I cannot think of one thing I do not like.

Overall: I stay connected with my team through Google Hangouts. We often work away from the office and Hangouts allows us to quickly stay in touch with everyone. Groups chats are easy and we keep communication open as if we were all in the same office.

A good social option

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts simplifies communication without bogging down your life with the noise from more common social media outlets like Facebook and Twitter. It's a nice option for use on a child's tablet, so they can send you IMs without having to get a "regular" social media account.

Cons: Hangouts is less popular than a lot of social media options, and in my experience there's not a lot of outside incentive to use it unless you deliberately seek it out.

Overall: I have this on my children's tablets so they can IM me with their Google account, without having to sign up for something else.

Chat app that has a lot of features!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that it supports cross platforms. I can access it from my pc, mobile phones and tablets. It supports both IOS and Android devices too. Setting it up to make your first chat is very easy and convenient. It has lots of cute stickers and emojis to brighten up someone's day. I am using it to chat with my employees, friends and family.

Cons: I really don't have complaints about Google Hangouts. Although it can be slow to load or open at times, it is a pretty normal thing.

Overall: Google Hangouts makes me closer to my employees, friends and family.

Allows you to have multiple person video conferences.

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: *Video feed seems to work well with just average internet speeds/bandwidth.

*Not too buggy or much lag time between audio and video (this varies based on internet speed, but it doesn't require a crazy big bandwidth).

*Super easy to get started. Pretty much just click on the person you want to call and click on Video Call. There are settings to get into the weeds of call, but only a few options to get it all started. This is convenient when explaining to a non-technical person how to get onto a conference call.

*Non-google users can participate via link.

*Up to 10 people in a video call.

*You can share a screen for presentations, etc.

Cons: *Non-google users can participate in video calls when invited, but they are not able to have all the functionality, such as google chat.

*Video chat quality relies on internet bandwidth, but it can get laggy with poor internet.

Overall: Online video conference calls and presentations.

Capterra-loader

I use it everday- works very well with the Google phones

Sep 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It saves me a ton of money with international calls. I work from outside of the US and am still able to use hangouts to make free wifi calls to the US. It saves me hundreds of dollars per year.

I also really like the voice-to-text feature when people leave messages.

Cons: The application on my computer is a little confusing to use. Sometimes Hangouts will work within the browser, but other times it only works within the application. I'm not sure why this happens.

Overall: Great! It's free, so tough to complain. It does everything I need and saves me a lot of money.

Capterra-loader

Versatile chat tool

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts have it all, From Video call, over the text chat to Voice call. It is really simple to use and it's integrated with Gmail account making it really easy to use and accessible anywhere. I love the screenshare option and I use it a lot to help my colegues with tasks that they are unable to resolve on their own.

Cons: Sometimes the quality of both video and audio calls just drops with no particular reason, i would like to see Google step out and fix this issue.

Overall: I'm very satisfied with Google hangouts, and I love that this solution is Free.