Google

Google Hangouts


4.5 / 5
2778 reviews

Who Uses This Software?

Small, medium and large businesses.


Average Ratings

2778 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Google
  • www.google.com

About Google Hangouts

Chat effortlessly with your coworkers through your Gmail account.


Google Hangouts Features

  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Google Hangouts Reviews Recently Reviewed!


Google Hangouts - The Best Soon-to-Be Discontinued Messenger

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts, on your phone, in your mail, on your browser. It's everywhere.

What killed the old traditional instant messengers (Aol, Yahoo, ICQ....), it might have been texting. But Hangouts was certainly one of the reasons.

A cloud operated messaging service, that was right there, in the most modern ubiquitous web mail there is. It works, and it works well.

Need to see your messages on your phone, it's there. On your browser, it's there. And all of your history (or at least your most recent messages).

Cons: Hangouts hasn't been touched by Google in some time, and has been slated to be discontinued, although migrated into another service.

It's clients are sluggish.

The web interface is okay... I find the history parts a bit annoying. Time stamps don't always show.

Messages sometimes don't deliver to your phone, until you "wake" up the application (rarely)...

Messages in your Gmail is handy, but the search feature sucks. I often cannot find messages I need in the history.

As it's not the preferred client, there is no OU configuration for Hangouts in G-Suite. It's an all-or-nothing toggle, which forces people to use a client outside their mail (an alternate service entirely).

Overall: Google knows best. So it's killing* (arguably) a good service. I like Hangouts. I use it every day many times a day.

My work messages come through hangouts. My personal messages come through hangsouts. They are on my phone, my tablet, my car, my computer. They are with me. Text? When my phone service is spotty, I don't get texts..... but I might have wifi. And my wifi get's hangouts!

So, it's great, and it's going away in 2019(ish)

Capterra loader

One of the best options for group calls and online chats

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is probably the easiest and most reliable online chat app, in both computers and cellphones. It allows you to make free calls to other hangouts users anywhere and at anytime, and with multiple recipients at the same time, which is great for conferences and also more informal calls between friends and family.

It provides some great customization features regarding devices used, as well as video quality, which allows you to lower the quality of video sent and received in case that your internet speed is not high enough for HD conversations, which is a great feature to have under any circumstance.

Hangouts also provides a service that allows you to call cellphones or landlines directly, even if they have no affiliation to hangouts, which is a great feature, especially for contacting family members who might not be as good with technology as the average person.

Overall it is very practical, the menus are simple and easy to follow, and it only requires a google account to use, so it is very practical and easy to grasp for new users.

Cons: It has a few less options regarding videocalls than some other softwares. For example, it doesn't give you the option of setting up the cameras in group calls so that you can see all the callers equally, but rather prioritizes whoever is talking. This works well in organized discussions, but is not so great for more informal calls.

Overall: Hangouts gives a fast and efficient communication setup for its users, allowing them to contact clients, coworkers, and friends easily and efficiently, with very few drawbacks. It is one of my primary communication tools with coworkers, and I will probably keep using it as such for long into the future.

Capterra loader

The most optimal tool for personal and corporate communications.

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like most about this powerful tool is its ease of use, with having a good internet connection you can make video calls from the comfort of your home or office. In particular, I make interactive presentations to clients through the Hangout.

You can configure the quality of the call to optimize your resources, that is, if you do not need to make a video or present a document you can optimize your bandwidth in a single click from the tool.

Cons: What I liked the least, however does not take away the value of this tool is that in the update to Hangouts meet, you can not incorporate a person to the call, you must send the link to join it. However, the chat is maintained and the interface is much better with this update.

There are some tips that I apply when I need to incorporate a contact to the audio, I make a group by hangout and from there I establish the video call and it shows me the old interface. I do not see it as a limitation, only that you are already accustomed to uniting a person at any time.

Overall: The truth is that I have used many instant messaging tools, and this in particular is my favorite. I think it is very flexible and very well thought out for corporate environments where they can all be communicated in addition to the google suite.

My experience with this multiplatform solution has been very good, particularly my agenda is always full of meetings and in most of the time I have some document to present, and what gives me more value is that you can archive the conversations and calls to keep them synchronized on the cloud.

I recommend it to all users who wish to have communication under a platform that innovates every day.

Capterra loader

Excellent video conferencing is possible with this software

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Google has incorporated Hangouts into its services, a high-performance software, which has contributed significantly to my professional development at the University where I work. This software offers us interesting features that have boosted my work team, leaving behind the problems we had when our work team was not physically in the same space.

Hangouts has allowed me to break the limitations of distance thanks to the development of videoconferences of very good quality and free, where you only need internet, a pc or an android phone to make them. This resource is very important because I can do field work and make daily reports by this comfortable software.

Another interesting element for me and my work environment are the video calls and chat of this software, very simple to use and quite performance, which has allowed my work development to have better levels of productivity, reducing the delivery time of my products and cultural research, and in the theater, has allowed me to expose my works and productions offstage, taking my knowledge to other spaces and other latitudes.

Cons: This software has more positive elements to rescue than the negative ones, however, there is a problem that I have always seen of this software and is that you can not send multimedia documents. This factor is very important to me since I work a lot with photographs of cultural manifestations, theater presentations, production elements, makeup and costumes that I must photograph to send to add to my theatrical productions.

I think Google should work on adding multimedia messages to their services.

Overall: An efficient software, easy to use, with a very nice and effective interface. These are the ideas that come to mind at the time of qualifying this incredible software that has facilitated in a considerable way my labor and professional development.

Capterra loader

No Hangouts I do not work

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: A work day begins, with the login of my Gmail account and this allows me to use the Chat tool to keep me connected with the outside world.

When you work in an office and you can not use a telephone, the only tool that allows me talking to other people besides my co-workers is Hangouts, inside the things that I love this chat, is that I can block people with whom I do not want to talk, I can archive conversations, which is very useful when you used it to make work consultations with friends or colleagues, because, the important data I keep them in the conversations.

For me, a great advantage is not showing the date of the last connection or since I write, It is transparent to the receiver if I am from my pc or from the mobile.

With friends who are in other countries, the video calls are great and we can connect several people at

the same time.

Hangouts can be added as a browser extension and you appreciate if you have messages in a way discreet. You can keep conversations as pop-ups or integrated to mail.

Cons: With the previous version called Google Talk one could be placed as "Not available" and be connected

similarly without being visible to contacts. Now with Hangouts it is not possible.

There are workplaces in which, chat is restricted in internal networks, due to the use undue that is given, as to the time that people lose in a chat without performing the tasks that correspond, despite not being a disadvantage of the SW, should create something that allows be enabled despite any restrictions.

Overall: Hangouts for me is essential in day to day

Ridiculously handy, and so easy a toddler can use it.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Over the years, I've used Hangouts for a broad range of uses. Professionally, I've used it to keep in touch with teams that are working remotely from one another (or close together, in silence), because it takes up very little screen real estate, doesn't make everyone look at their phones repeatedly, and keeps things super simple for sending quick updates and questions back and forth. With team members in and out of the office, communicating from Macs, PCs, and handheld devices, it delivers a universality that's second-to-none, and the fact that it's tied to a Google account you're probably already signed into makes it the only cross-platform communication tool I know that you can set up for the (ahem) less-techy team members without wanting to tear your hair out trying to send them to the right URL or set them up with an account and a solid password and connect them to their contacts. You can find your existing contacts as soon as you sign in to the app. Adding additional contacts is as simple as pasting in their email address or phone number. It does not get any easier.

As far as the video chat feature, I've used it for a few things professionally web conferences and demonstrations, for instance, and it does what it's supposed to do. For me, this functionality is more useful on a personal level: my young child could find his relatives' contacts by thumbnail and initiate a video call from the age of two, which speaks to the intuitiveness of the Android interface.

Cons: When you send an invitation to connect to a new contact via Hangouts, it goes to their Gmail. If they aren't looking out for the email and they miss it or it goes to spam or they delete it by mistake, there doesn't seem to be a simple way to resend the invitation, which has been a hiccup for me once or twice. I've found a couple of ways around this (have the contact send an invitation to you, or add them to a group hangout with someone they're already connected to; I'm sure there are many other methods that will work as well) but when it does happen, it is a little inconvenient. It would be better if there were a menu option within Hangouts to simply review all your pending invitations.

Overall: It keeps me in touch with anybody, anywhere, running just as well on iOS as it does on Android and in the web browser. If I need to access information that was previously discussed, I can review and search through conversations dating back nearly a decade.

From Ubiquity to Obscurity

Dec 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts was a ubiquitous Google service that was available every modern device, multiple software platforms, and offered numerous functions. On the web, hangouts was a dedicated application, web app, and integrated into other Google services. On mobile, the Hangouts application did just about everything the desktop versions of Hangouts was capable of.

Hangouts allowed for simple text messages and also voice and video calls supporting multiple members and screen sharing for free far before competitors like Skype or Oovoo did for free. This was multi and cross-platformed, meaning that people could communicate using any combination of computers, phones, or applications.

Hangouts, via Hangouts Caller, was one of the first services to offer free VoIP phone number to make calls and send messages to phones over the web. This meant that people could have a secondary number to use both on the computer and on the Hangouts app for texting and calling, so long as there was an available internet or data connection.

Hangouts was a groundbreaking service, setting a lot of "firsts" when it comes to multi-platform communication.

Cons: Google is discontinuing Hangouts in favor of developing newer software such as Messages, Duo, and Google Voice. These new programs will take on the functionality previously carried by

Hangouts. For example, Messages will take over the texting and messaging functionality on both mobile and web, and Duo will take on the video calling functions previously available in Hangouts.

Whether the split into these different apps and programs is preferable over having one unified app, the discontinuation of Hangouts as we know it now is a serious con when it comes to considering using Hangouts.

Overall: While Hangouts was groundbreaking software, its impending discontinuation makes it hard to recommend.

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Google Hangouts for the Workplace

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts have an easy to use system that allows you to instant message anyone else with a Gmail account. The ease with which you can adjust your settings to allow for screen pop-ups and notification sounds is convenient. I mainly use Hangouts at work, and have found it extremely easy to message someone in the office without disturbing any face to face customer interactions. I use it everyday and love the fact that you can see the person's photo pop up at the bottom to let you know if they've had a chance to read your message or not. Having the option to add fun gifs, photos, and emojis to your messages lets you add a more personal touch, on an otherwise professional platform. The group chat function makes it easy to communicate with everyone involved in the situation all at once. It is not restricted solely to the workplace, either, which makes it a very versatile instant messaging chat.

Cons: I love using Google hangouts, much more than the last IM system we used in my office. I think they can improve upon the connection when first contacting a new person. For example, when signed into my phone from my personal Gmail account, I found it frustrating that I had messaged another user but they never received the communication. Only when they went on and sent me their own message did it finally connect our two lines. That is the only time I have ever experienced any trouble with this software.

Capterra loader

Tool for dynamic work

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Google Hangouts is an ideal application to use in a management, which allows you to connect to the work group to solve tasks quickly and efficiently. Through Hangouts we have the possibility to create a common chat room, schedule video conferences and exchange information. It is very useful.

This platform was devised by Google to integrate the services that were separated as Google Talk and Google+ Messenger, in a single tool.

- You do not have limits of capacity of members in a chat room or a group conversation.

- It allows to share all kinds of photographs.

- Maintains text formats when copying and pasting information.

- Video calls can be made with all the members of a chat room and up to 10 participants simultaneously.

- You can synchronize all the information of the tool both on the computer and on the smartphone.

- Synchronize your email contacts so they can connect through this platform.

- It is perfect for a work team to stay connected instantly.

Cons: - It does not allow the sending of multimedia files.

- You can´t send files in .pdf format.

- Only allows to send JPG, PNG, GIF, BMP, TIFF and HEIF image files.

Overall: Currently we use this tool in my company through a multiple conversation of 28 participants across the country, in which we all put monitoring information at the moment of the news events that occur in each city.

All this information is analyzed and reports prepared for the managers and executives of the organization.

Capterra loader

A very useful and easy to use software

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The company Google has a series of very interesting applications that I use permanently, among those is Google Hangouts, an excellent software to communicate more quickly and directly with my friends, co-workers, department leaders and supervisors.

One of the advantages of this software is that, unlike other message communication software, Hangouts allows me to have an application on my mobile and I can also use it by the computer, this is a great benefit because I can communicate from any device without creating dependencies because both forms work excellently.

Another interesting element of Hangouts is that I can make video calls between 5 or more users, ideal when you have to make an internal meeting with the team, especially with colleagues from the publisher who, for reasons of work commitments outside the office, have to travel and report information that is being systematized.

Cons: I am absolutely sure that the company Google has to make certain improvements in this software to make it competitive with other communication software. Among these improvements should add the possibility of knowing when messages reach the recipient, also greatly improve the multimedia messaging system that for the development of the work in the publisher is of extreme importance.

Overall: Hangouts is an excellent software, because it is much easier to use than other software that provide the same service, as it has many interesting options that can be complemented with communications between two or more people.

I recommend this software to all those who require a good tool to communicate between two or more people.

Google Hangouts - All in one app

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - I use google hangouts to connect with my old colleagues and chat with old friends.

- You can even chat or call while using mailbox, that means you can work simultaneously. It is combination of email and messaging app.

- The best thing about hangouts is it don't only add and search people within your groups or contact list.

- Audio and video quality of calls are also good.

- There are some stickers also available to kill the boredom and quick conversation.

- It's very easy to understand and use no complex features included. It will be very handy from the first day onward.

- Free version is also available.

- Another useful feature is that it's up to you if you wish, you can change your availability by turning on and off green sign and continue using hangouts. this is how you can keep yourself away from the people you don't want to talk to.

Cons: - It is not possible to permanently remove someone from google hangouts. You must block that person that is only an option.

- Sometime desktop notification appears late, like after a few seconds of another person stop typing.

- It works well in windows and android no idea about IOS.

- It can be improved with more features & Updates.

Overall: - Recommendable for small, medium as well as large scale organisation.

- I love this application. I use this everyday for at least 8 to 9 hours.

- For me hangouts are like coffee, needed and essential.

Capterra loader

Hangouts is flexible and versatile communication platform between friends, family and colleagues.

Jul 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Hangouts shines most in it's cross platform support and it's ease of use. Available on a web, through both iOS and Android apps, hangouts allows someone to communicate wherever they are and whenever they want. In addition, the simple but effective design of the hangouts on all platforms allows newcomers to easily learn how to use it. Even those who are not technologically inclined are able to learn the necessities of hangouts by themselves. In addition to the simple chat, hangouts offers group chats, video chats, video conferences, or voice calls. The multitude of options hangouts provides allows hangouts to be used for almost anything, if for an interview or meeting. The multimedia supported by hangouts: video, audio, emojis, images, drawings, and even stickers makes hangouts applicable to a wide variety of users. Students can use it to communicate effectively during a school project, and businesses can use it to organize and perform interviews. For a free software, Google Hangouts is a must-have for users all around the world, of all ages and backgrounds.

Cons: The most annoying thing about hangouts was the process of inviting new users. The interface for inviting users with no current google account on a web browser involved a confusing UI, and there was also no confirmation that the invitation had been sent.

Capterra loader

One of the best communications software to be in touch with your peers and friends and families.

Nov 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have been using this software since it's inception on Microsoft Windows and Android platforms. This is my primary way of communication when I need to get in touch with your friends and families. You can text, voice and even video call to the contacts you have in your contact list.

Best thing about this IM software is that any random person cannot bother you and only the contact you have in your list should be able to get in touch with you via text, voice and videos methods.

Apart from this the video picture quality of this software is very good and you can even have a video call even with low bandwidth network. Talking about voice quality, that too is very good and you never get echoes in the sound even with slow network. So overall I would say this is one of the best software for communication with the people you know and you love.

Cons: About con of this software, though I cannot think of many but one of the cons I would like to mention is its ability of provide many features such as the emoji collection is not up to the mark but again this is something that doesn't matter many so I think that was the only low point for me of this software.

Overall: Overall it has been a good experience for me using the Hangout. I am using this on regular basis on my PC and on my android phone and I can say this is really a one of the best software for communication with your loved ones.

Capterra loader

Hangouts serves as main chat in an office

Sep 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: What I like about hangouts is the fact that you can use it whenever you have your gmail account access. It is a pretty straightforward way of communication (which can be a good thing also for daily reminders at the office or to simply ask someone to meet with you at that specific moment).

As a video call tool, I like the fact that you can use it to talk to multiple people at once.

Cons: It can be used only for one thing and that is straightforward and at the moment communication, it is not really useful as a record of an daily ongoing conversation.

I don't like its lack of organization: if i need to find a specific part of a conversation, there is no easy way of do it.

There's no way to access to the links or images that a person has sent me if i need to.

Is hard to administrate a group chat. Plus I have found myself many times trying to look at someones picture but I can. In a medium/big size enterprise, sometimes you need to make sure you are talking to the right person, and Hangouts won't let me do that.

As a video call tool, I have had a lot of issues on unstable internet connections because it won't end a call when it can't connect with the other person, it appears as if you were still on the video call when you are not, you cant end the call nor start a new one

Overall: Google hangouts allows anyone on the place I work to communicate with anyone on the enterprise just by knowing their name, which helps a lot when you don't know everyone in the office building or if you haven't had a chance to talk face to face.

Capterra loader

Communication has never been so easy! Calls, Chat, Vidoeconferences, work or fun, all in one

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts has it all. I started using it years ago, in the professional field, when it appeared as the Gmail chat tool. Later I incorporated it into my cell phone, and today I maintain continuous communication with all my gmail contacts in an entertaining interface that allows me to create groups of chats, make video calls and videoconferences between several participants.

My experience with this app has been so good that the day I defended my doctoral thesis, I used google hangouts to make a videoconference in real time, in which my juries (who were in three different countries) participated.

Also hangouts is very light and works at an incredible speed. It is perfect in cases where there is no quality internet service.

Its friendly interface, its multiple options, the possibility of sharing files, the emojis, and other elements make it very versatile. what allows to be used by a large group of people.

It is suitable for offices, schools, universities and groups of friends!

Cons: I'm really happy with hangouts. I consider that it satisfies all my expectations about an instant messaging and communication app.

Overall: Continuous and easy communication with my family, friends and colleagues. Also, I have even been able to make video conferences to teach my classes when I am traveling.

My "go-to" app for communication

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love that when I need to communicate with my family and friends I can use Google Hangouts on my work computer without having my cellphone glued to my hand at work.

The video chat feature is awesome and there is absolutely no lag.

I also like the incorporation of the "status" feature as well as the location feature.

Google Hangouts is pretty much like Messenger (Facebook Messenger) with all the same features but Google Hangouts is better because stranger cannot contact you. Only the people you add can contact you. Lastly, I love how I can rely on Google Hangouts when my cell phone does not have service. As long as I can connect to wifi anywhere, I can use Google Hangouts to connect with my family and friends and that is extremely important to me.

Cons: Sometimes this app glitches when hanging up from a video call or making a video call.

The few times that this has happened when hanging up, the interface showed that I was still on the call and the time still counted down although the call was ended. This temporarily blocked anyone else from being able to call because it showed that I was still in another call. That's the only problem I've ever experienced, this app is still pretty amazing obviously because it didn't stop me from using it.

Capterra loader

Efficient Communication Tool for Business

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This tool have proven itself to be exceedingly efficient in communication while handling several business tasks. Firstly its video call feature which allows me to communicate with several of my clients globally as well as keep in touch with my staff and members of my business developing committee in a bid to keep track of my work activities and also handle some simple presentation without being there physically.

Secondly, I would want to point out at this unique feature which is known to just a few, Google hangouts allows you to record calls you deem interesting or worth keeping record of, I do this always with clients when making deals and also while having a session with my directors.

Lastly, I really want to appreciate the developer of this software, it has been easy for me carrying out my monthly business meeting through the video conferencing feature with that I don't miss out from meeting deliberation and suggestions. I would recommend google hangouts for any corporate firm that needs a fast track turn around in business intra-communication and inter-communication.

Cons: I really appreciate the good things that I can do with this business software, but however I would want to state some few points that I consider lagging in this software which I know can be improved. I sincerely need the feature of sending multimedia content which is presently not available in the software, it will really go a long way in easing the stress of looking for a different software to do that. I would also appreciate if they provide a tool to know when a message is read. Aside from these hiccups google hangouts is totally cool.

Overall: Generally, I would say google hangouts is the perfect business tool to use for your business when it comes to effective communication.

An Easy No-Brainer Messaging/Video Chat for the Casual Gmail User

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: My Gmail email is my primary email, and Hangouts is great because it is so easily integrated with my existing Gmail Address Book. I don't need phone numbers; I just need emails. This is great in a college setting, when emails are published to the whole class and you don't want to go around asking random students for their personal phone numbers... I also appreciate the wide array of actions that you can do with one simple application. From video calls to chats to messaging to conferences with many people, navigating between the functions is easy and hassle free. The mobile app is also really intuitive. Finally, it's a great messaging app to use when overseas/when talking to international friends. WhatsApp is popular, but Google Hangouts gets the job done.

Cons: I'd have to say my least favorite part about the software is the inability to share documents through the messenger. If there is a way to do so, I haven't figured it out yet. Also, the sharing screen feature is sometimes difficult to use and often more difficult to explain to new users. I think overall, for a Google application, it could have a few more features that it currently lacks. Sometimes I think that there was a big push on its initial promotion, but that attention to it has been pulled back in recent years.

Overall: We use it in our Office setting, as well as for my clubs in college as a way of doing conference calls between executive board members. The chat to video functions make for smooth meetings, and every new person who is brought onto a call for the first time is impressed with the software.

Accessible, easy to use, and convenient.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangouts saves a lot of time. Because most companies nowadays have Google accounts, but don't use a standardized messaging app, it is extremely convenient that Google has a built-in messaging app: Hangouts.

Back when my company did not use Hangouts, it was difficult to communicate with my coworkers. Not all of us used the same messaging softwares, which made it more difficult for us to communicate effectively. After beginning to use Hangouts, it was much easier to communicate with others. Because Hangouts was easily accessible and connected to our Google accounts, communicating with others became a breeze.

Notifications are easy to receive, there is a nice app for Hangouts, and Hangouts has just as many features as any other popular messaging software.

Overall, Hangouts has strengthened the bonds between my team; it has allowed for easier communication among us.

Cons: Google Hangouts does not have many cons. If I had to say the one thing I liked least about it, it would be that the time it takes to open the software can be a bit long. However, that is the same with other messaging softwares, and is not just limited to Google Hangouts.

Overall: I received the benefit of time from Google Hangouts. Once my team and I started using Hangouts, we no longer have to download new messaging software, since we all use Google accounts at my company.

Google Hangouts has also strengthened the bonds between my coworkers and me. Communication between people is a large aspect of work, and Google Hangouts has allowed for us to communicate more effectively, which increased our bonds as a team.

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Useful, easy to use, unique features.

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have mostly used Google Hangouts for personal purposes, it is handy among users of Google accounts, but it has more benefits than what I expected that I ended up discovering after I started working in the IT field.

At our virtual office we tend to use Google Hangouts as an option for Presentations. I never understood why, since we use many other communication alternatives, but I came to the realization that Google Hangouts have a very easy to use option to show pre-recorded videos.

The servers tend to be very stable and can hold up to multiples users watching a presentation at the same time.

It is very easy to use, and connect with someone almost instantly as long as they have a Google account.

It is for the most part very straightfoward.

Cons: To be honest, for the most part there is really not too many negative things worth mentioning about Google Hangouts, but here comes a few:

It is not the most reliable option to keep track of a conversation, since it doesn't really save the chats, it is mostly useful for certain instances only.

Can only be used by users with a Google account.

There are other competing alternatives that offer a broader set of options (I do not really think that Google is looking to compete with them, but actually offer something simple).

Overall: It is quite useful for certain instances, works marvelous to video-chat with a friend for a bit or for a Company's presentations (Such as welcoming new employees that work remotely, or even for training purposes). It is a good and handy alternative to keep in touch.

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The best software on the market for making video calls.

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Hangouts is one of the most powerful software I have managed to make video calls and establish connection with people remotely. Hangouts has one of the most interesting elements for me and s that I can link my Hangouts account to my Gmail mail, very ideal because I manage a gmail account in my work environment, allowing me to have my work contacts linked to Hangouts and be able to make video calls with them, maintaining a good communication in my work environment. This benefit is very interesting because we can make work meetings with this software, as it allows a total of 10 people per video call, this makes the time I yield quite because we do not depend on coinciding in a physical space to make our meetings. And another element to rescue within the positive things of Hangouts is that my conversations can be saved in the cloud.

Cons: Previously I used this software to send written messages, however I noticed that in other text messaging and multimedia software there were better options to send messages and I stopped using Hangouts as my first option for sending text messages. I would recommend that the Hangout technical team incorporate aspects that nourish the software more, such as knowing that messages, voice memos and multimedia messages reach the recipient.

Best Chat App I've used so far!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There were three things that stood out to me in particular - cross platform synchronization, bright, colourful, plentiful stickers and emoticons, and the great UI.

The cross-platform sync is awesome! I can start a conversation on my computer for faster input and easy file attaching, then if I have to leave, I can continue on my phone on the go. I really feel like I can talk to anyone, anywhere! The sync is much more reliable than many other apps I've used with similar features, syncing messages and the like in barely a second.

The emoticons and stickers are great! I just really like the style they have, and you can always add other sticker packs for different purposes.

Finally, I love the UI. Messages feel clean and spacious, unlike, say, Snapchat, without sacrificing too much space on the screen. Google's material design is always pleasing to the eyes.

Cons: I do have a few complaints. While the big spacing between the chat bubbles usually makes for a pleasant view, sometimes it is annoying when sending several shorter, one-line messages on my phone.

That's really my only complaint.

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A tool to boost your business

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many will believe that hangout is just another mass communication channel. However, if we want to take this issue to the corporate area, it is impressive how many uses can be given to a platform like this.

I speak of making the internal communications of the organization easier, of videoconferences, of sharing contents and even the screen of your computer. I'm talking about connectivity through your mobile app.

I know examples of small organizations in which there are no communication channels of their own and with tools like this, they have managed to optimize communication with their employees through tools like this.

Cons: Based on my user experience, I could say that one of the elements against, is the impossibility of adding more than 10 participants to a videoconference. I think it's something that could improve and give value to the tool.

Overall: concluding, I think it is a great communication tool for business. If you already have a Gmail account, then it's worth trying. Especially if you see yourself reflected in the mirror with those companies that today have internal communications problems because they do not live in digital environments like this

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Calls to US and Canada made easy and FREE!

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about this product is that it is free when you make calls to US and Canada!

I work in the recruiting industry, and even if I am traveling outside of the country, I still need to call or attend meetings. Before knowing this product, I charged with towering international call charges, but good thing I was able to search a better way to call to US and Canada without being charged!

Google Hangouts made it easy for me to connect with my relatives, friends, colleagues, clients, and candidates without the fear of being charged costly international calling charges. It has two ways to use it, one is by a phone app, and the other is by using it on Gmail interface.

It also has a good messaging feature which is simple and easy to use! Hangouts made it easy for me to connect with people and build connections!

Cons: The only thing I least like about this software is that it is only free to call to US and Canada and there are charges to call elsewhere. However, the charge is not that high as compared to charges you will incur from phone carriers which is okay. I guess some people like me wants everything for free, but I realized that a great service needs funding too so they can continue serving more people.

Overall: This is great for someone who often calls to US and Canada since it is free. If you will be calling other countries, it is okay too since it charges less as compared to local phone carriers. It is easy to use, and the functionality I think is okay with all ages.

Google Hangouts is great

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love using Google Hangouts. It's a great way to communicate with clients, staff as well as friends and family. It's an instant way to communicate instead of email. I like that it's attached to Gmail and it saves all of your conversations so you can go back to them if you need to reference something. It used to be an add on right in gmail but now it's a standalone app which is great because it's not stuck in the browser window. It's also an app that can be downloaded to your iPhone or Android so you're able to communicate on the go. It reminds me of AIM from back in the day so I love having it. I'm not a phone person so having this as an alternative way to communicate is very helpful with keeping in contact with people.

Cons: The cons, when I use it on the computer it's hard to open my browser window if I have hangouts open. If I go to "file-new" it opens a new chat instead of a new browser window, so I have to close Hangouts and then open a new browser window. That's annoying but it's not a deal breaker.

Overall: I've had a great experience with Google Hangouts. I use it every day.

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Google Hangouts is the mainstream platform for Google's Voice and Messaging suites of services and A

Nov 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I encountered Google Hangouts much like any other user might encounter it; as a Google Talk or Google Voice app adopter, as a 2nd phone number user, or as an alternative to Gmail as a SMS and MMS receiving and chat interface. It's got full Google Contacts integration and all of the expected features of a messaging and communications app. With the Google APIs interface, Google Hangouts is expandable into later technologies that have developed, such as integrating chatbots, DialogFlow, and various other APIs that make the software platform a much more active ground for development in more advanced WebApp and mobile app development methods.

Cons: The app is pretty standard as far as features go, and I'd have to say that it functions great, in real time, without any hangups. Not much to dislike that I can tell.

Overall: Google Hangouts, being the main client for a backdrop of many developer APIs that Google offers, stands as a simple and well-made platform for a multitude of various development aspirations that Google provides. I commonly used Hangouts for tasks such as receiving unlock codes for websites and for 2 factor authentication.

The perfect pair for Google Voice, but still has issues

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: When using it with my Google Voice number, it's a great default texting app. A scarce few friends who also have Hangouts show up as native participants, but the rest are just texting through GV. I hate texting from a phone, so being able to use the Chrome app on a PC is what makes it my primary. I use Hangouts via Android Auto almost as much as I do from my computer.

Cons: It was dropped by Google as being able to handle native SMS with the carrier number. This is pointless fragmentation that was completely unnecessary. No one texts me at my carrier number, but I often have to use it with services that won't accept my GV number. And I often forget to even look there.

Also, I would like something like an email-to-sms gateway like you can do with a carrier number. Currently these can't come in to Hangouts - they have to go to the carrier number and the default SMS app. I would even be happy with authenticating to send those messages to myself. Because right now, I have no way to send warning notifications from servers I manage to my GV number that have to go out by email.

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The best tool to communicate in an efficient and simple way

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangouts is an application that has a very friendly interface that makes it possible for any user to learn how to handle it quickly. Aesthetically its appearance is pleasant which makes its use a very positive experience. The possibility of working directly from the Gmail platform I think is its greatest attraction since from my point of view it is the most robust and efficient communication service in the world. The possibility of synchronizing several devices at the same time allows me to work from anywhere, 24 hours a day, if I wish.

Cons: I really do not find any greater weaknesses in Google Hangouts. The only thing I could say is that the video calls require an excellent internet connection, which maybe in some occasions and depending on the area where we are with our mobile phone, we can present problems.

Overall: Google Hangouts is without a doubt a powerful tool when communicating with the work team. Having the possibility of sending and receiving information in real time in several types of formats makes possible a much more fluid communication that allows to increase in a remarkable way the efficiency in the office.

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I love Google Hangouts

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I love about Google Hangouts is it more fun and interactive than the traditional email communication. Google hangouts also provide you with an option of making both voice and video calls via the internet which is cheaper than the traditional calling.

Compared to gmail communication, Google hangouts provide you with a better option for a quick exchange with your colleagues on something. You can send photos, files etc via the application which is available for both android and IOS users.

Cons: What I like least about the application is the fact that the voice and video calls are not stable as compared to other options available in the market for video and audio calling. This however dependent on many factors such as the stability of the internet from both ends of the call.

Another thing I don't like about hangouts is the fact that the chat and emails from one person are not linked together. This sometimes causes a disconnect in the flow of information between me people I chat with.

Overall: Convenient communication and a very good supplement of email(gmail)

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Another great product for Google!

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the easy to use link features. Were you can easily share a URL and get people to connect to your meeting. I think was a bit of a revolutionary feature from Google.

Skype was the only really viable solution before this and Skype really wasn't very good at all.

I think Google really make big leaps and bounds on the quality of the calls too. Skype always broke up as the connection was really sub-par. Google made big advances in this territory.

I like the feature where you don't jump striaght into the call too. It's good to be able to see yourself (how you look) before you permit the other person into the call too.

Cons: I don't like being asked for the quality of the call after I make it, or being asked to review it. I'm a marketer and entrepreneur myself and I know how important this feedback is, but it's so annoying when your mid flow or thought after a meeting and you've got to fill in a questionnaire. I must say companies are getting far better at making these questionnaires as unintrusive as possible.

When I'm in chats it's a bit fiddly to see the written comments, when in confrence calls sometimes it's nice to be able to easily click the links that the other people are sharing, I've had a few times where you've got to direct people.

Overall: It's awesome. Google are always improving there products and everytime I find an issue with their products within a few months or even weeks they have gone.

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Best Email Chat Solution

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like Google hangouts because it is so easy to use. You can chat with your friends, send documents and even video chat. There is an option of adding only the people you want to your Google Hangouts list. You simply send them an invite and if they accept, you can start engaging.

For me Google Hangouts reduces the number of emails I have to send to friends and colleagues. Simple communication can be handled through the chat instead of sending out a full-blown email.

Another helpful thing about Google hangouts is that you are able to know if someone is online and therefore if they can respond to you immediately. I find this helpful.

Another thing I like about Google Hangouts is that you can have the app installed on your phone and therefore you are able to receive messages from anywhere.

Cons: A disadvantage of Google Hangouts is that the video chat functionality is not stable enough to hold a descent video chat call. I have tried it several times and it has failed me severally.

Overall: I think that Google Hangouts is a convenient and nice addition to Gmail communication. It is good for quick communication with your Gmail contacts. I would urge anyone who hasn't used Google Hangouts to give it a shot.

Great free app for text messenges, video or voice calls

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this app for about 5 years, I upgraded my smartphone and played around with all of it's apps. I found this and decided to get familiar with it. At first, I used it to chat with my daughters then we started using the "Dialer" that was added during an upgrade. This is neat, you can also video call if you want to see one another. This is great when you are away and miss face to face interactions. I mainly use Hangouts to keep in contact with my children. It works over WiFi and with your device's data plan. You can call multiple contacts, which is great. We use it daily for group chats. You can also connect it to Google voice, if you have an account. I sync them when making calls from my laptop. I like how my number shows up and on my other device, it says "private" or "unavailable". Sometimes I don't want my number showing so I switch devices.

Cons: There is nothing I like least about this software, it is like a second phone that is free. I call anyone, anytime with this app.

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Google Hangouts is a powerful instant messaging service

Jan 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Google Hangouts is a totally free tool that will allow us to keep in touch with our team at any place and at any time. One of its advantages is that it allows videoconferencing with multiple users, which can be public or private, also allows different users to connect their cameras simultaneously. Another advantage of Hangouts is that it can be accessed from any mobile device, computer or tablet. Without a doubt, the best thing about this software is that it allows you to share documents with other users and also allows you to share the screen, which is very useful and practical.

Cons: In most cases the resolution of video calls is low, it does not have HD resolution. Also, if the internet connection is not good, then the platform slows down and starts to fail, which is quite annoying.

Overall: Google Hangouts makes remote work less complicated, this tool allows us to organize more flexibly and hold meetings online, which improves our efficiency and in turn allows us to save time and money. In addition, it is very easy to implement because to use it only requires a Gmail account.

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The most complete chat, you will have a connection with all your collaborators anywhere

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, and very dynamic.

You can make conversations via chat, make voice calls and video calls.

You can share a screen, to make video conferences no matter where the members are.

You can chat directly with a person, or with a group of people at the same time, you can schedule meetings and synchronize with the calendar.

Cons: Being a service in the cloud requires that you have a good internet service, so sometimes you might have problems with video calls.

Otherwise it is an excellent tool to maintain communication both internally and externally in a company

Overall: It is a tool of daily use with which I communicate with suppliers, customers and collaborators. I really like your function of adding or scheduling meetings in the calendar.

Send the link to the collaborators so they can be added to the conversation and interact with the other members, reducing costs and time.

Since being a service in the cloud, anyone can start a conversation from anywhere in the world with only access to the Internet, you eliminate the distance and you can find in just 1 minute meeting with people on the other side of the world, very versatile this tool

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Amazing chat,share, calling option for Gmail users.

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Easy chat, audio/video calling to connected other Gmail contacts.

2. sharing is pretty easy and simple

3. Not open like Imu or Whatsapp. Once the Gmail contact accepts the invitation than the message will appear. So privacy is very good.

4. No need other chatting apps like Whatsapp, Viber to contact my connected contact persons as this option is intregrated with mail and has a app in Android.

5. You can call now free to US and Canada and has cheap rate call to other countries

Cons: 1. Eco/ Mic connecting is very annoying sometimes

2. Voice is not so during a voice call and video call

3. Hang up and not connected even after trying to connect several times

Overall: I have been using Hangouts from since long. From 2013 to 2017, I did all types of casual communication with my all team members including other team member so sort out our projects. As every employee have Business mail which is integrated with hangouts can easily find and contact directly for many business needs. So it hepled me to communicate casully to all of my collegues and stake holders without taking help from third party apps or software.

Why Hangouts

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ok, let me admit, I was not a big fan of G Hangouts. For me shifting from Skype for Business to G Hangouts was literally an Orbit shifting event; but I took the plunge...So here are my top Pro's for G Hnagouts

1. It's easily the most simple tool out in the market. No more creation of separate ID's (remembering passwords), your G mail does it for you.

2.Once done, your meeting gets synced with Google Calendar, and then viola it keeps telling you about a Meeting or a schedule call coming up.

3. Plus if you need to share, this is as easy it can get, especially, now that you can access your G Drive too

4. And did I mention you can do all of this on your Mobile phone - Simplicity is as Simple that

Cons: 1. The only con I can think off, is the Call quality kind of degrades just a bit, when the number of callers increase.

2. While I am at it, can we have conference calls too

Overall: So where do I use G Hangouts - Let me put it this way, let me state where I don't use Hangouts in my Business - Funny I use it almost everywhere :)

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Provided I have internet ; I can use Hangouts from everywhere.

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an intuitive solution to use for instant messaging,audio and video calls.It is also free for everyone provided one has got a gmail account : which by the way is also free.

Video and audio call quality on hangout for me is top notch and I love the cross platform nature of this solution.Thus enabling me to access my Hangout account from my smartphone,iPad and my desktop computer.

Cons: The requirement to mandatorily have a gmail account before one is able to use Hangout is the only Con I have seen so far with Hangout. I once told a friend I met at a networking event to add me on hangout and he refused while informing me of how he doesn't use public emails and prefers to stick with his company official email address for all correspondence.

Overall: My overall experience with Hangouts has been fantastic as I have used Google hangouts effectively for the past three year period.Google Hangout has almost completely replaced the need to sms my friends,families and business network ; thus the only time I ever send an sms to anyone is in situations when that person is not on my Hangout

One of the best options to comunicate with your team and coworkers

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is really easy to use and communicate with others around the world, team members, coworkers, family and friends. The video call is awesome and mostly has great video image even when the internet is bad. Doesn´t require any special configuration, just log in with your Gmail account, open the app and search contacts. You can either have it on the same email window on your browser or download the desktop version, or the mobile app.

Cons: Plug in, desktop version you can only have one installed, both at the same time may cause a crash and it will be dificult to know wich one is the correcto one. When recieving a video call and you have 2 versions installed the call ringing. If you have 2 hangouts installed and receive a video call both will ring and if you answer in one, the other will keep ringing for a wile. It is not possible to share video files through the app.

Overall: The app is really useful, we all use it her in the office to communicate. It is really easy to use and convenient way to make video calls on lap, pc or mobile. thanks.

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Google Hangouts. Communication and work

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Among the benefits it has, allows you to establish a simple, simple and friendly chat from the drop-down window of gmail, allowing you to monitor the chat while you are sending work mail. Allowing tasks to be performed simultaneously and efficiently without losing sight results and contacts. This allows an optimal and timely communication with the work team for the timely delivery of the emails and reports.

Cons: Despite being a friendly and easy to use cell phone chat, it lacks a bit more speed and connection, since if the person does not have the internet or mail opened or does not have the application installed on the cell phone, the message is received as soon as the connection is made again, which may delay communication a little at times.

Overall: My experience has been very satisfactory in my field of work. It has allowed me to connect by chat with my students while doing reviews of their work and sending results through email. Performing both tasks in a synchronized and simultaneous manner, allowing optimal work development, with optimization of time.

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Communication software for any business size

Jan 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps me on the same page with all of my team members at all times. Easy integrates to your operating software on your computer or your phone to give post notifications for any invitations, messages, files, etc that were sent to you. Quality of video conferencing is phenomenal, as sometimes little details need to be quickly shown on video which you can see easily. Can also call numbers for a fair fee.

Cons: Must have a google account to use this software, so some of my team mates were reluctant to use this software due to them using the same email/domain for however long they can remember. Also, for my team members who use Apple products, the integration is nowhere near as good vs Microsoft/Android devices so it can be a pain to communicate with them sometimes.

Overall: Google hangouts has solved my problem at work when trying to reach out to a team member in order to collaborate. I can speak with anyone at anytime as long as they have access to the internet. I can also video call them with ease, send files and voice notes to increase productivity among my team mates. I personally love gmail and google products so adding this to my inventory of tools has been a great asset so far, especially with its integration with other google apps/products.

Keeps me in contact with family

Jan 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Found this while setting up my phone a few years ago. It is a nice chatting tool. I like that it has features that allow you to message, call, or video chat with linked people. You can also call up to five people at once. I have 6 kids, so this is handy when keeping in check with the family. People can friend or send friend requests, I found several from two years ago. I think it is connected to Google+ and YouTube, that is the only way I believe those requests came from. I post many things on both sources. It is free, which is a plus, make sure you have strong WiFi before making and receiving calls.

Cons: The app sometimes drops calls or you can hear a delay in your speech a couple of seconds after you've spoken. Sometimes the person on the other end if the call can't hear you, I don't know if it the internet strength or something else. I've noticed it more since I have changed to Hughes Net internet service. I don't recall this being an issue with Xfinity or AT&T.

The best free communication tool, it supports chat and video call

Dec 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like that you can video call more than one person at the same time. You can keep adding participants. The app is easy to use and delivers messages to the intended recipient fast. It is professional and user-friendly. You can search for other users with their email IDs and start communicating immediately. No lags during video calls especially if you have a stable internet connection.

Cons: Although it works for us and we often use it in the workplace, there are so many competing communication tools with advanced features and functions. Some people may prefer the other ones. I think that is an external factor though. When it comes to functioning, Google Hangouts requires good connection for both chats and video calls. If your connection is poor, your message may not be delivered. The recipient must be online to receive your message.

Overall: It is a reliable communication solution that rarely disappoints. It has a simple user interface. you can install app on your phone or access it on your PC. All you need is a google account.

Helpful way to organize text messaging

Aug 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can text message either on my portable devices or any laptop. I prefer to use a full keyboard to type, particularly long messages, and this offers me the option. Convenience for quick replies on my phone or options for a long conversation using the desktop software.

I also like that I can group friends, family, colleagues, and clients into different groups and open chat groups where we can collaborate.

It also works seamlessly with Google Voice, which I've been using for years.

Cons: It's sometimes glitchy and I won't see a message right away.

Overall: It allows me to receive texts from clients, which has become a more and more in-demand feature. Most of my clients under 30 want to be able to communicate this way. I can also send and receive pictures which is useful when collaborating on a project without using my personal cell number.

I've been using it as a primary SMS client for many years, so I would definitely recommend. Plus I like that there's a record I can look up and search and I don't have to worry about losing messages due to a phone failure.

Advanced Chat Tool - sad that it will be discontinued

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Hangouts is integrated into everything which is so helpful - phone, email, browser, extensions for 3rd party apps. The group calling features really shine through making it one of the easiest and definitely reliable abilities on the platform. You are able to call landlines and cell phones directly as well, even if they are not hangout-enabled.

Possibly my favorite part of Hangouts is the sleek user interface and design - it shows how much thought and effort they put into making the product as user-friendly as they could.

Cons: It really is a shame that they are discontinuing this amazing product or at least not supporting/upgrading certain features soon. The only other con is the slightly annoying feature on video calls where it automatically shifts the camera to the speaker instead of treating every member equally, but it really doesn't downgrade the experience much at all.

Overall: Hangouts is my go-to chat and video chat provider because of how easy to use they designed it.

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The communication platform used by professionals

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Even though there are alternatives for Google hangouts such as FB Messenger, Whatsapp, the Google Hangouts have its own features and keeps its place in the organizations. Google Hangouts is used for Video calls, Group chat, Video conferences, Messaging, VOIP. etc. To do all of these with another person, we just have to send an invitation using their email address and the other person has to accept it. Further, we can share the PC screen in a group video conference. It has almost all the features similar to other communication platforms such as setting the status, archive messages, etc. Moreover, the messages are shown in a side tab in Gmail. It can be used in the browser or in the mobile application. In the mobile, it is similar to the Gmail app and, can use with multiple accounts.

Cons: In the home page, It only has the video call option. To make it a voice call, we have to start a video call and then we should switch the camera. Or else, start a voice call after selecting the contact or the chat. Further, chat pinning is not available.

Overall: Since it is combined with the Gmail, it is much easier to use in the organization even in the PC. Sharing the screen, Group Video Conferences are the key features available in the hangouts where other communication platforms do not have. I hope it will further good enough in the future by adding some more features.

Excellent to user at work and even with friends

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hangouts is hands down the best free software to manage meetings and video calls. It is very easy to use, and you can integrate it with Google Calendar. You can call one person, and then add more people to the meeting or call, and also you can set up a meeting with a link to the video call so everyone can enter at certain hour. Even people who has not a Google account can join the meeting

Also, you can use it integrated with your Gmail account, so while you are inside your Gmail interface, you can call friends and family as easy as touching a button. Also, it works smootly with the Mobile App, so for me it is the best meeting tool in the market

Cons: Even though it almost never fails, the customer support from Google can be improved. It is difficult to find someone to talk, as they try to solve everything with FAQs and papers

Overall: My overall experience is out of this world. It is one of the greatest and easiest software to use and it has become essential in my daily work and life

Perfect fit for Gmail + Android users

Nov 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrated with Gmail (which I already use) and intuitively connected within Android devices, making it a great default messaging program.

Cons: Terrible search function (which is ironic given that it is a Google product) - because messages are segregated per message, if you search for something you can only find that individual message and doesn't seem to allow you to "jump" to that part of the conversation - for example, lets say your friend sent you a few links about buying a new car a few weeks back, and you don't want to scroll all the way back in the conversation to try to find it. You search for "links buying car" and the search returns your friends message: "Hey here are the links i mentioned at lunch about buying a new car:" - but that's all it returns. You can't (that I can find) go to the "next message" - which has the actual links in it.

Overall: While it's great between gmail / android users, iOS and non-gmail users don't have much reason to load it so they are less active if they have an account at all.

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Exceptional free tool with high quality of image

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use to have video calls with different countries with not so good Interent connection. Basically with coworkers. Before we used another popular all for video conference, but we got the impression that hang outs offered better quality of video and voice even when connection was too week. So now it is our preferred choice. I also like the options of broadcast with youtube that it offers. Also I have noticed that Google is specializing in business team work, so I would recommend it for business meetings.

Cons: There are other similar apps more populars (skype). At the beginning I felt a bit weird as I had the impression to have the other person closer and with smaller window. But now I like a lot, and being integrated into gmail and hang outs chat is a big advantage. Also it integrates better with mobile from my point if view.

Overall: We use it everyday and it is a central part of our work communication with remote workers. Works well and everyone seems to like it, even more than email.

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Google Hangouts is a professional and efficient visual communication tool.

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangout is very efficient in working. It is really easy to use and connecting to our friends is also very convenient. All of our friends and family can easily be connected using the google+ account. Contacts from mail can also be added. I can make audio and video calls . Messages can also be shared with ease and files and images are also shared. I can use this tool on all of my devices and it works very well. It is more advance and got more features and options.

Cons: Google Hangout is even more advance and efficient in working than skype or any other tool for video calls. It works only online so I have to be connected to internet for making calls and sending messages. It also consumes my mobile battery more faster during calls.

Overall: For business, I am using it to make video calls to my assistants and professional colleagues. We share business matters and often arrange meetings through its conference call feature. I'm also using it to make video calls and conference calls with all of my family members.

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Free chat and free voice calling.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From my review title ,obviously Google hangout is free for all users,allowing its users to communicate freely either via voice calls ,chat calls and video calls ; making distance and location very irrelevant.

It is mobile based and this makes it a part of me every minute of the day. It is cloud based too,meaning I can access my hangout and all past conversations on any device ,as long as I am able to log into my Gmail account ; and on situations where I have needed to search through years of communication on hangout , I am able to search through my entire chat log via the gmail search bar.

Cons: I find out that on occasions,if I suddenly go off a video or voice call without ending the call maybe cause of a flat battery or poor internet connection ; the next time I access my Hangout ,I see the call still reading.I have seen Hangout tell me I have been on a conversation for 36 hour before. This is not a problem, but it is just very hilarious.

Comprehensive and versatile

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Google Hangouts is an excellent professional user friendly software. When using G-Mail it's a simple plugging that allows the user to communicate with other members of staff and associates of the company easily and coherently with its instant messaging. Along with this its many different functions including video chat and screen sharing have proven to be of great use.

Cons: There have been times when the connection has been dropped but this could also be due to the internet connection. Form a purely social perspective the interface isn't flashy or aesthetically the most pleasing social messaging software. This is reflected as will in the emojis.

Overall: Overall in a professional environment Google Hangouts is a great choice. It's very functional and works 99% of the time with no issues. Another great feature of this project is its availability across many and most portable devices. I would recommend to any working professional or company that requires a instant messaging or video conferencing software with simplicity and easy of use.

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Amazing tool for group video chat

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use. It integrates into our chat program at work which allows me to start a new Hangout with a single word command. Once the Hangout is opened up it is then shared with the entire chat group so they can join. I work with a remote team, so being able to see the faces of the people I work with makes the relationships so much better and more efficient.

Cons: The only drawback I have ever seen is that it was hard to find the screen share button when a redesign happened previously.

Overall: My team at work uses Google Hangouts to have weekly meetings to share what we are working on and collaborate about future projects coming up. We also use it to pair-program when we are working on new features, and for debugging software issues. Being able to hear and see someone is so much more effective than having to read responses in email or texting applications. I am very grateful for such a useful way to communicate with my colleagues, and I would highly recommend using Hangouts to stay connected and build relationships when you are not in the same place.

Decent tool, unstable development

Oct 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows me to communicate many ways, via text, audio, video, or even over the phone with its link to Google Voice. Anyone with a Google account can use it, and it's free.

Cons: The developers don't know where they want to take this. Over the past 5 years, there's been a roller coaster of features that Google has added and removed from Hangouts as they at first tried to integrate all of Google's chat and communication services into one platform, and then changed their minds and decided to start separating things out into different things, first removing features like SMS support and then focusing efforts into competing products, namely Allo and Duo.

Overall: It still works decently well, but it's still not fun to be forced onto a platform, only to soon find the rug pulled out from under you as your most relied upon features that forced you here in the first place disappear to other apps. For the moment, it's a great chat platform, but major changes could come at any time as new product managers decide to take things in a wildly different direction.

Best Cloud Messaging Application on Web and Mobile

Sep 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Hangouts is currently one of the few unified messaging applications to easily sync across all platforms while incorporating SMS, video, and VoIP. All the basic messaging features are present including rich content support such as GIF, image files, and emoji. Group chat allows you to easily message multiple contacts via e-mail or phone number for SMS. The ability to start a persistent conversation on mobile, then continue later via the web application is a must have for anyone that uses multiple devices and platforms throughout the day.

Cons: One drawback may be the lack of appeal to users that prefer popular apps such as SnapChat due to the relatively simple messaging capability. Without a healthy user base you are limited to SMS which negates most of the other features with the perk of being able to send SMS via PC/browser.

Overall: Google Hangouts is a fantastic application if you switch between a mobile device, work PC, and personal PCs throughout the day.

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It's free and still the best one-to-one messenger

Jan 18, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing for 2-person and small group conversations which are work or non-work related. The single best part of Hangouts is the mobile apps. They don't suck and are not bloaty like other workplace messengers *cough*Slack*cough*. The desktop UX is the best, it doesn't require a massive window and pops up when needed, plus works flawlessly. And it's only an extension!

The free video calling works decent, not as good as zoom but better than other paid solutions like Skype and Uberconference. Free North American calls are great too.

Cons: Falls apart for workplace use. Not a fully functional workplace messenger. No channels, not good for large groups, no tagging, history search, etc. Really not competing in the same realm as Slack (or even discord). Also mad Google is discontinuing the product.

Overall: Have used it forever, will continue to use it until it is killed off by Google. If you are just starting out or need 1-to-1 communication off a main tool it's perfect.

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Google hangout is a reliable communication medium.

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangouts is free to use and allow me connect with majority of my contacts ; at least the ones who have got a gmail account.It enable me chat , make video or audio calls to most people and is for the most part very reliable.

It offers me value in both my personal life and business life.Video and audio quality is reliable and sometimes the quality of audio call is better than what I get when I make a normal telephone call to local phone numbers.

Cons: The only drawback for Hangout is probably that all users must have Gmail to use Hangout. However considering Hangout is free, then having a Gmail account is a little hurdle to jump over for most.

Overall: I use Hangout to connect with my friends and family,it has especially been useful to connect with my immediate nuclear family as they reside in another country. Business wise, I have in time past connected with potential clients and customers via Hangout and has also served as a reliable medium to reach out to my colleagues at work during weekends.

Great for small-team communication.

Jan 21, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's been a while since I last used Hangouts, but it certainly won't be an experience that I'll forget.

Google have implemented so many features and functionality in order to increase ease of use, and the UI is simply beautiful. It's dead easy to use and the video and voice quality is pixel perfect - I regularly used it for team meetings and I have to say, it's very comparable to other alternatives. Obviously, as with most VoIP platforms, the more users you have in a call the lesser the quality. Hangouts is no match for this, as it stays amazing no matter how many people or load you put on it.

Cons: I believe Google could implement more features when it comes to the development side of it and file sharing - right now, the UI may be beautiful but for some people it can be quite basic. Hangouts could certainly do with an increase in popularity, but apart from that - well done guys!

Overall: (this is from a year or so ago)

I was on the Compliance team from 2017-early 2018, when we used Hangouts in order to maintain an informative atmosphere among my team. We all thoroughly enjoyed it and we can all agree the quality is amazing.

Staying Connected

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My favorite part of this software is not only does it come with having a Google account, but also an app you can download on any mobile device. It gives every employee a vessel to communicate. Within larger corporations, personal phone numbers aren't easily accessible and email may not be the quickest route for time-sensitive concerns. Being every employee needs to have their own Google Mail account, logging into the app gives you access to communicate with every one of your colleagues which will bypass email and show up in text form for immediate assistance.

Cons: The only con I can provide would simply be that because it is an immediate form of communication in regards to work, you're available even after hours. Which in turn makes it difficult at times to tune out when the work day is over.

Overall: It has tremendously helped the company that employs me, stay completely informed from start to finish on all projects since we have so many departments.

Great Communication Tool

Jan 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As an international worker, Hangouts fulfills a need to be able to communicate quickly and effectively across international borders at a perfect cost. While email is effective, sometimes you need a chat setup for faster communication and Hangouts nails that. The voice and video options are an additional bonus.

Cons: There are few things that are cons about Google Hangouts. One of them would be the limitations of what sort of files can be transferred via the chats. While the limitations are likely set to encourage you to use Google Drive, it is extra steps that would be nice to be avoidable. The other missing piece of the puzzle is the ability to set your status so people can be more aware of your availability in a business setting.

Overall: Having used Hangouts for a long time, I have never had a "bad" experience with Hangouts. It is an effective tool to have in a business environment and kills Skype Business in being able to communicate outside of the organization and outside of VPNs.

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With Google Hangouts chatting is made to be Easier.

Jan 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is one of the easiest and friendly online app for chatting.It is a cheap software as it only requires a Google account and the internet connection. The app allows video calling among it's users.The settings of the app can be adjusted to enable popping up of the notifications.If has an option of group chat where all the team members in an organization can be involved especially in the organizations.The tool also has a the option of sending photos and emoji hence the conversation becomes interesting.It is an amazing app to use in the workplace to chat with colleagues as it won't interfere with the clients.

Cons: However the software does not support sending of PDF files as well as the multimedia files.

Overall: In our organization we use this software where we have a group chats among the employees. We use it to discuss issues related with work. It is an amazing software to use and I can recommend it for both professional use and for friends and family interaction.

A singular communications platform

Jan 07, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The biggest draw of google hangouts is in the intergration with Google's suite of apps. The ease of integrating usage with Google's calendar and other platforms we use on a day-to-day basis makes the choice to use this platform almost natural.

For at least the last 3 years I use as a standard communication with my team (located in 2 different offices and with some members in home office)

Cons: The incompatibility with some browsers and the need to install specific plug-ins is a difficult to use when it comes to a large team, dealing with several different platforms, plus constant problems with the mobile app (often causing disconnection or leaving the interlocutor without audio) are frequent problems in the use.

Overall: My company offers the home office option for some team members, plus we also have a marketing content localization office in another country, so a tool with the Hangouts integration facility solves a number of problems regarding the need to day-to-day communication.

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Useful Tool For Communicating With Other Gmailers

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Hangouts is an awesome application provided for free by Google. You can use it to call/chat/video chat with friends, family, and co-workers. We usually use Hangouts when all of our other communication systems are down because Hangouts is very reliable. We never have any connectivity issues with Hangouts unlike Skype which loses connection on a daily basis. We use Hangouts and Skype daily to communicate with 10+ freelancers from around the world.

Send images and messages at anytime and it will be delivered!

Cons: Call quality can be terrible sometimes and there is a delay in receiving messages. The service is up but does have connectivity issues as well. Not as bad as Skype though.

Overall: Overall Hangouts is a fantastic and free option available to Gmail users. This makes Gmail itself so much more powerful because you can instantly communicate with people rather than sending an email if need be. You can video chat and also send files thru the hangouts application!

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Google Hangouts provides efficient video and audio calling experience.

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is equipped with multi-source of communication. We can easily make audio and video calls, text messages can also be exchanged and short files can also be shared. It is a reliable and light tool with lots of accessibility. It is an excellent choice to execute professional video conferences. It works very well on iOS and also provides an efficient service with android. Thus, it can be used extensively for almost every sort of communication for professional as well as casual purposes.

Cons: Google Hangouts do not support the sharing of large data files which are difficult to sent. Often conference calls also interrupts lot during the addition of more members. It also consumes lot of data and mostly people do not yet know about Google Hangouts . It's major drawback is that it is internet based for live communication that's why we often missed out major or urgent messages or calls.

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Am in touch at all times.

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Google hangout is always reliable. There has rarely been anytime I have had issues making audio or video calls on Google hangout , except on occasions when my internet connection has been poor,which rarely ever happens anyways.

On Google hangout on my personal computer ,I am able to call my friends and extended family members in the united states for free,which has saved me a whole lot in phone bills. Google hangout is also cloud based,and this means I have access to every conversation I exchange on the Hangout platform always and across all of my devices. Google hangout is practically a part of my daily existence.

Cons: Whenever I receive a message from contacts on Hangout,I will be happy to know from what platform such messages were sent ; either pc ,tablet or Hangout android app. This isn't a deal breaker for me though, just something I will like to see for security reasons.

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My experience with Hangouts has been perfect.

Sep 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I started using Google Hangouts in 2016 and I probably wouldn't had tried it out if it wasn't free : so my first attraction to Hangout was because it was and is still free to use.

I also think Hangouts is reliable,except for times when my internet connection has been bad : I have never had a bad experience using this program ,neither have I experienced any downtime.

I use Hangouts primarily on my mobile phone and this ensures I can communicate with most of my official and personal contacts in real time : via text chatting,audio calls or video calls.

Cons: I dislike how it is mandatory to have a Gmail account to use Hangouts and this is the only reason why I maintain an active Gmail account.

Overall: Google hangouts is the default means of communication between everyone in my startup team : whenever we are outside the office.

With Hangouts,it is so easy to communicate with chats ,video ,audio calls and also send files from my Drive.

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Google Hangouts is the best alternative to keep you connected

Dec 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is a very flexible and versatile tool that allows me to always keep in touch with the members of my team. One of its advantages is that it allows to make videoconferences and send instant messages anywhere in the world with Internet access. One of the advantages of this software is that conversations and messages are stored in the cloud, so the information will always be safeguarded. It also has many innovative tools and features, allows you to share photos, GPS location, make calls to landlines or cell phones, etc.

Cons: The biggest disadvantage of Google Hangouts is that it does not have a mechanism to know if the message was sent successfully to the destination. In addition, to use it you must have a stable internet connection, otherwise the quality and resolution of calls and video calls will be affected.

Overall: We use Google Hangouts as a means of internal communication, this software has been very effective to hold conferences, communicate by messages and share files. Google Hangouts has been a great help to keep team members connected to each other easily and easily.

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Helpful for people working from home

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I freelance with a company that is not even in the same state as me. With Google hangouts, we can very easily and efficiently share files, discuss projects and even have video calls if necessary. Also even when speaking through Google Hangouts, the chat is saved in your email, so if I am trying to locate a discussion we had months ago, I can easily search like I would for an email and it can be found quickly and effectively.

Google Hangouts is the easiest way for us to connect and communicate while being able to work seamlessly.

Cons: My only real issue is that if you have the Google Hangouts app also added to your phone, it always shows you as available. As someone who has more than one job, I would prefer to not be bothered on my phone during the day.

Overall: My overall experience is very positive. Besides a few hiccups with the app, my coworkers and I find it to be the best way to be in constant contact.

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A very complete and powerful communication tool.

Nov 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: I like to be able to concentrate all the means of communication in a single platform, this tool also allows me to have calls, video calls and messages manage them and have them in different devices since they are synchronized with the cloud and my Google account, that is very important for facilitate the tasks of multi communication and adapt to the occasion, the video calls and calls work correctly and it is very useful to be able to see the chat from the desktop computer.

Cons: Managing very large groups can become a real problem as well as establishing connections with many people, since the platform can no longer seem optimal if you do not understand how to manage them correctly in different devices, sometimes it is even necessary to close the icon of the application. stop the bequest of notifications.

Overall: In a controlled way is a useful alternative to concentrate the communications of your devices in an efficient way, really the interface and options work very well and are easy to understand, I have not had major difficulties to carry out tasks of calling, video calls group and chats.

I use google hangouts at work and at home on occasion.

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Currently I use Google Hangouts at work for our department to keep in contact with one another. The hangout we use is linked to our Gsuites for work. Hangouts is pretty simple to use. It is easy to add new employees and remove those that do not work there any longer. It is also easy to find those who work in other departments for assistance. Its great because I can also connect and keep up to date on work while logged into the Gsuite account on my phone.

Cons: It is pretty basic as far as a chat software goes. Not much customization and what not. However it gets the job done. Other then adding and removing people from our departments chat room there is really nothing I do to "administer" the chat so I cannot attest to the support Google offers there users for Hangouts.

Overall: I am able to keep tabs on work from anywhere in the world on my mobile device as opposed to other chat software I have used in the past.

More preferable to email communication.

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the instantaneous nature of Google Hangouts.Unlike emails ,my colleagues at work ,friends and family almost always give an almost instant response to messages I send to them on Hangout.It is free and easily accessible to all gmail account owners.

In the past three year,every Android smartphone I have bought came with Hangouts pre-installed on them.The ease of using Hangout on desktop is my favourite part of Hangout ,as I get to use it on my browser without the need to install any software.

Cons: It is not a smooth experience trying to search through tons of Hangout messages for past conversations. Somehow I do not find the search functionality as effective as what is obtainable over Whatsapp or Telegram messenger.

Overall: Google Hangout is used for instant communication in my organization. Use of Hangouts has resulted to faster ,more efficient real-time communication across my organization.

Perfect for remote work

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts is such a simple platform to send messages to colleagues anywhere. It's easily connected to email and I am able to get messages on multiple devices, including my phone. As a remote consultant, who often needs information ASAP, it's been incredibly valuable. As it just logs as a running conversation looking up past information is so much easier than scrolling through email after email chain.

Cons: The biggest issue is that if you have multiple gmails, you have to be sure that you are connected through whichever one you need at that moment. I did miss a few messages a few weeks back because I was logged in with another email. It would be great of somehow you could combine visibility for all emails - especially valuable for freelancer who may have more than one project running simultaneously.

Overall: The biggest benefit has been getting answers to questions in a timely manner.

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Google Hangouts as one of the easiest app for group chats in the office

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is an easy and reliable app to use.It is an interesting app as it enables video calling among the users within an organization. This feature makes it efficient to hold conferences among the employees and the employers of an organization. the app also, has a free version that makes it reliable and efficient to use. It aids in keeping in touch with members of the organization,family,and friends. It is a practical app as it only requires a Google account.

Cons: One of the bottleneck I have experienced with this app is that it is not possible to send multimedia files. The app does not allow files to be sent in the PDF format.

Overall: Google Hangouts is an interesting app and easy to use and I would recommend users to use it.It can be used by the employers to connect with their employees. It can also be used among the employees. One can also use it to connect with the family members and friends.

Every Day Messager

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I started using hangouts because of its integration with multiple devices and programs. The ability to have my inbox and hangout messages on the same screen is very useful and allows me to communicate via one device instead of having to work on my laptop and have my phone nearby for messages. The hangouts apps for both windows and mac are great as well.

It's a very intuitive messager, and most features you would come to expect are easy to find and use.

Cons: It doesn't integrate well with iMessage. Not a huge deal, but there are certain capabilities that transition in an odd way between the two apps.

I also wish I could decide separately what account to use for the apps. I'm logged into my work Google account on my laptop, but my messages are on my personal account. The ability to have different accounts accessbile on the same screen would be nice.

A great, free and quite intuitive real-time chat tool.

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's integrated to Gmail, so using it is something really fast and easy (especially if you already have a @gmail.com account).

It's totally on-line, web-based (no need to download any software). There's also the mobile version (an app) for Android and iOS.

Besides instant text messages, you can also setup audio and video conferences.

Cons: I can't see any "cons" up to now.

I use Hangouts on a daily basis and there are only great things to talk about this outstanding tool.

Overall: This is a native chat tool from Google, so it comes "embedded" in your Gmail account (and, for me, this would be a reason enough to make Hangouts an excellent tool.)

You can easily talk to your friends, relatives and professional contacts in a real-time chat, with a very simple and intuitive environment.

It also allows you to set audio and/or videocalls, making Hangouts a great tool not only for instant messaging, but also for conferences!

Also available for mobile devices.

Hangouts is a great way to communicate at work!

Jan 10, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love that Hangouts is a feature within my Gmail. We use Gmail at work and having Hangouts as another communication options is very helpful. I like that I can see when someone was last online so I can decide if it is better to email or call a coworker's extension, or just send them a quick Hangout message. Sending chat messages are a great way to have a quick conversation without the time and clutter of a regular email.

Cons: I love that we can send emojis, however you have to scroll to whichever one you want to use. It would be better if they were categorized the way they are on mobile devices. And a "recently used" section would be nice too. I send "thumbs up" emojis periodically and I have to scroll so far to find it.

Overall: I love being able to save time and inbox clutter by using this chat feature. We use it across our organization and it is definitely convenient.

Good for professional purposes

Aug 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: 1. Intuitive interface for chats, video calls and group interactions.

2. Integrated to Gmail. Chats are archived automatically across devices and platforms.

3. Screen sharing is possible with other members and is provided for free of cost.

4. Excellent for conducting interviews & for professional purposes.

5. Can be accessed through mobile, PC, Gmail, web browser seamlessly. It is possible to have multiple accounts in the same device and same account in multiple devices.

Cons: 1. Number of active users in the platform is lesser compared to whatsapp. So all our friends, relatives, colleagues may not be approachable immediately.

2. Contacts are not added automatically according to the phone numbers. Email ID's are needed to add new users, which could be time taking.

Overall: It provides all important features at no cost and is a great platform for communication.

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Easy Messaging

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: What I like best about hangouts is its cross platform presence. Its a great internet based messenger that you can use on iOS and Android. A solid alternative to iMessage for people with cross platform friends. Additionally you can access Hangouts from the web on a computer so you can answer messages without pulling your phone out.

Another feature I really liked was that you can set hangouts to be your texting client on Android. It super nice to be able to look at your SMS and Hangouts chats at once in one spot.

Cons: There nothing wrong with the software itself, but google occasionally kills chat apps (ex. Gchat or Allo), so how long Hangouts will remain is anyone guess, but while its still available, use it. Its a fantastic service.

Overall: Keep it Simple Stupid, this is what Hangouts excels at. A simple text and picture messenger for every platform.

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Talk With Friends and Workmate Freely.

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like Google Hangouts because it is a free communication channel, which is very successful and efficient. With only a Google Account, you're guaranteed to have this working platform. Eventually, Google Hangouts brings teamwork and understanding in an organization because, people use it to share their ideas and minds, hence, improving on their relationships. Again, one can use Google Hangouts while still using Gmail and therefore, the application supports multitasking. Lastly, there is no complexity during the process of implementing Google Hangouts as it is integrated in the G-Suite package.

Cons: As far as Google Hangouts is concerned, I cannot complain at all. The platform facilitates the communication process be it formal or informal, and this makes it a great tool to rely on.

Overall: Teamwork, Collaboration, and togetherness are essential in determining the success of any organization. With Google Hangouts, all these things are enhanced, at a cheaper cost. The product is so easy and light to use, and it is also efficient.

Stable and easy to use

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is an excellent tool to communicate either via audio or video. I am away from my family and I use Hangouts every weekend to video chat them. I also use it to speak to my clients when I do not have regular phone signal to call them via audio. I just love how practical it is. I also love the app; it is user friendly and simple to use.

Cons: What I do not like about this tool is that it consumes a lot of battery. If I use it for a quick audio call, it does not affect my battery much (but it does anyway). But if I am planning on using it for video calls, whether short or long, my batter drains quickly, for both my phone or my computer.

Overall: In general I have always have great experiences with Hangouts, but as mentioned earlier, if you are going to get involved in a longer call (more than 10 minutes) make sure you have a charger near or you will be out of battery on your devices.

Best quick way to chat!

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I absolutely love that I can get this as an app on my phone. Frequently teachers in the building as well as administrators and other staff will reach each other through Google hangouts. Since I have my phone in my pocket I'm able to quickly pull up the app and look at the message rather than having to be in front of my computer. When you're teaching a class it's much easier to have your phone in your pocket then to be glued to your laptop.

Cons: It's sometimes hard to pull up people on my MacBook since the Google hangouts is integrated with the email. It sometimes gets lost within the menu of Gmail.

Overall: Google hangouts has made it possible for me to be mobile and still receive important information. This is important being a teacher and being in front of a class or even just monitoring class since I'm not always able to be in front of my computer when I actually have students with me.

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Affordable and Handy Communication Tool

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Using Hangouts make my works easy and save my time. Because I can message and make calls who ever I want, I can log in to may mails and all of my google contacts through Hangouts. I really like Hangouts because of incredible features like, HD Group Conferencing, Hangout On Air Feature, Screen Sharing Options, Auto Screen Focus, Google Application Integration and the best thing is HD video calls.

Cons: All the good thing has little bit of bad. In Hangouts, I experienced some messages received to my phone when I open the Hangouts app. I haven't get any notifications about those messages. It's not happens always but rarely.

Overall: Hangouts changed my old calling and messaging style. I used Hangout since I buy my smartphone and recommend to others this amazing life changer. Because if you have the Google Hangouts in your hand, you can enter all of your Google resources by just a few taps.

My favorite method for chatting with friends and coworkers

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I use hangouts everyday at home, at work, and on my cellphone, to chat with my friends and coworkers wherever I go. It is lightweight and doesn't need an install such as other chat programs out there. I can access Hangouts from within Gmail on public computers, or I can install the Google Chrome extension to chat within a pop out box that I can access from the taskbar or system tray.

Cons: One good thing is that it is integrated into the browser, but the bad thing is also that it is integrated into the browser. I would prefer having it as a standalone app just like how Google Talk used to be before it turned into Hangouts. Also, for some reason the notifications are weird in that sometimes the taskbar icon would blink yellow when there's a new message, sometimes it doesn't, and sometimes it does even when there's no new message.

Easy to Use and Excellent iOS App

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I am a huge fan of the Hangouts app available through the iTunes store. I have many international friends and this tends to be an easy option to stay in touch during work hours and off hours. It is nice to be able to message someone indirectly via hangouts and not be a huge bother using their direct phone number. This also offers the option of video calling and group chats so you can give your regular phone number and break and begin to segregate work & play, if you may.

Cons: If you are using this for work, the functionalities are pretty slim in terms of screen sharing, message alerts (can easily miss messages if you are operating out of a web browser versus something like Microsoft Teams for example).

Overall: I've found great use for keeping in touch with friends. I had used it for business in the past, but we switched to office 365 within a year.

Great alternative to text messaging

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is reliably functional. I use it most often to chat (for leisure) with friends, and I enjoy using it as an alternative to text messaging, as it allows for more fluid, casual conversation. The interface is equally great on mobile or desktop. Google Hangouts feels like GChat 2.0 in that the subtle changes significantly improve the user experience.

Cons: I sometimes am irritated there is no option to delete a single message or a selected thread of messages from a Hangouts thread. I have turned off conversation history but would rather be able to choose to delete a small bit of conversation instead of not saving any of it.

Overall: I primarily use Google Hangouts for leisure but could see it being incredibly effective in a workplace. (Since I work in a small office it's not really necessary, but for a bigger office it could be a communication game-changer.)

Hangout is an amazing, simple but powerful messaging app software created by Google.

Jul 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is easy to set up with only a few simple steps you will be ready to use. It is light, simple and smooth process to get use to.

Google has many features such as voice call, video call,messaging, gif images. The video call allows more than just a one on one call, Hangout allows a whole team to be engage in one call.

It comes with new unique emojis and gifs! What I also love about Hangout that it works really well on both phone and desktop because it has their own dedicated website.

Cons: You are required to use a gmail account because it is a Google product which I understand. There are some issues with lag when sending images and gifs that will not send or it will take hours. I have always had some issues with pocket video call so i have to make sure to close the app completely.

Overall: Easy to use and simple

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Connected with all

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros:

It is a very practical application to hold virtual meetings with workers who are not in the main office. For videoconferences with clients and private meetings, to make webinars without cost. It is very stable, communication almost never falls.

Its functionalities allow you to share documents on screen, or even YouTube videos, which makes it a super practical tool for work groups, study groups, and sales presentations. You can also have control over the audio.

It is efficient and free.

Cons: When you share a screen, your interlocutors only see the document, not the conference. And I think another disadvantage is that participants must necessarily have a gmail account.

Overall: I have been using this tool for a long time, both at work and personally. It has been very useful and professionally it works much more than any other video call.

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Enjoy instant messages and calls with Google Hangouts

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google products never disappoints and Google Hangouts is no problem. This tool is easy to implement and use. The best thing everyone appreciates is that you can have Google Hangouts on your computer, your phone, tablet etc. With this tool, office collaboration is easy as you can send instant messages any time and get instant reply. Also, I like the fact that you can know when another employee is online and also when he/she reads your message. It is also possible to maker calls using Google Hangouts.

Cons: Although Google Hangouts is an amazing tool, I do not like the user interface. Sending multimedia files can sometimes prove to be difficult more so large sizes.

Overall: With Google Hangouts, there is less office movement as every staff can communicate to each other effortlessly and get instant feedback. It is a must have tool for businesses

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The multi-skilled

Oct 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is one the adaptable software I've ever used. Helping hands for personal, business and educational purposes. The people in your g+ community also can be added to hangouts, you don't need their personal numbers. This is very helpful to me in communicating with university lecturers who don't prefer to share their numbers but mail ID. And group discussion between colleagues via HD video calling, sharing images, files and videos, personal chats and group chats are most productive and profitable.

Cons: What I felt as a con is there is no ways to know if the message has received by the recipient. Besides that it is satisfying.

Overall: The group discussion and connecting with people via mail ID are the best parts which make my works easier. The quality is extraordinary and since most of my friends and colleagues use it, it's much more convenient.

Capterra loader

Hangout ; a part of my positive productivity at work.

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the instant messaging capability which Hangouts affords me for free. Hangouts is integrated with Drive and this let me easily share links to my saved documents and files on Drive via Hangouts.It goes with me everywhere because it is based in the cloud and I can access it across most internet device and has come pre-installed on both my last two Android smartphones.

Cons: For anyone to have a Hangout conversation with me, they must be gmail users.While this may sound strange ,it is common knowledge that there are still thousands and maybe millions of internet users out there who simply refuse to use Gmail.

Overall: I use Hangouts for real time ,remote communication(chat messaging ,audio, video). Google Hangout has let me be more productive by enabling me communicate with everyone in my organization,right from my mobile phone at no financial cost.

Hangouts creates value for me.

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how Google hangouts enable me communicate with relatives,friends and business associate for free. Hangouts is also linked to my gmail account ,therefore making data from my drive ,google docs and other Google apps. easily accessible to me for use when having conversations over Hangout.

Access to my Hangout via a web browser is my most loved feature as a Google Hangout user,because it ensures I do not need to download any software to use Hangouts on my personal computer.

Cons: I have no reserved view about Hangouts.It is the best communication app. out there,at least from my personal experience.

Overall: I use Hangouts for fast,real time communication between myself and all of my management staff at Paystack.The key benefit I derive from Hangout is the ability to use to create value in my business,without incurring any financial cost.

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The video call made easier

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With this feature I can talk with my mother(who is overseas) in just a blink, the fact that you can have a video conference with more than 3 participants without installing any software on your computer is just amazing,and how it goes with the internet connection is amazing as well,since I started using hangouts I almost use it exclusively for such purpose.

Cons: Sometimes it can be tricky to add a new contact to the feature or an already going call, but mostly because of the delay on the email invitations, so it's not something big or deal breaker to consider.

Overall: Talking with my family overseas, attending to important video calls meeting is mostly my daily basics with google hangouts, I can always rely on how well will it work, it totally made my life easier, because I always need my comunications to be fast and effective. And hangout provides exactly that.

Fast and reliable communication solution for instant messages and video calls

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is fast, secure and reliable. It delivers the sent message almost instantly when you have a good internet connection. Short video calls are quite convenient and I use it to clarify anything from colleagues in the workplace. It is easy to set up and all you need is a google account to get started. You can express your self in words emoji, stickers etc for easy communication.

Cons: It doesn't work well for very long video calls. The voice and video quality deteriorates probably due to poor internet connection or a problem with Google Hangouts. Users who don't check their emails regularly and do not have the mobile app may take time before they see your message.

Overall: Even with the dozens of communication apps, I still use Google Hangouts because it is fast, convenient and professional. It helps to keep us connected. It is free.

Easy, Popular Solution for Group Meetings

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy interface for chat, integrated into my gmail. Google hangouts also seems to be really stable and well-trusted for video calls. It's often what is suggested to me for meetings by other people in the tech community. Screen-sharing works great, it's free, and meeting time is unlimited for free (unlike some of the other very stable offerings which either have fees or time limits for meetings in the free version).

Cons: The interface for inviting users who don't have a google account can be confusing on both ends, though it does work once you figure it out. I also haven't found a good way to turn off sound in individual chats, without just muting the whole computer, which can be annoying if I am focused and have messages come through.

Overall: I use google hangouts every day for chat, and weekly for video calls.

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Easy video conferencing via Google

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use, easy to navigate, easy to share the meeting links with others, easy to share screens. Everything about it is easy.

Cons: We will sometimes have minor issues with video quality, but that probably has very little to do with the software and more to do with our internet!

Overall: Google makes video conferencing as easy as can be! We use this feature regularly with our remote employees. We have multiple standing meetings a week that employees remote in for. We're able to interact with each other, share screens, and much more. No need to sign up for and pay for a service. It's all right there, integrated into our Gmail accounts.

I'm also able to use Google Hangouts to schedule meetings with clients where we can screenshare, which makes getting feedback on our marketing efforts easier than ever. They can click through their website and point out places to make changes, things they like, etc. in a way that's easy for me to follow.

Free, easy to use messaging and video conferencing tool

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Hangouts has great video quality even when I am using it on my mobile device. It is easy to share quick things like pictures across the group. Simple set of tools to communicate throughout our offices and with our clients.

Cons: Screenshare can be a bit tricky when you first initiate it, it can be confusing to make sure that you only share the information that you want. Sound can be sensitive when you are on a conference call and can result in the screen being switched to someone else if they make noise in the background. Can also be tricky to answer a video call if I have Hangouts up on multiple devices (desktop, mobile and laptop).

Overall: Google hangouts has made it easy for us to communicate in our office since we have several people that work remotely. Also most of our clients use Hangouts so keeping in touch in real-time is quite easy.

Capterra loader

Very good but sometimes confusing

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I use Hangouts in conjunction with Project Fi for my work number. It is very convenient for texting and calling for work, and I always know I'll be notified on multiple channels. I love having the app on my phone so it's always easy to call or respond to texts, and I've never had any issue at all with call quality or connection. It really works great and I will stick with it as long as possible.

Cons: It can be a bit confusing, and has some weird UI quirks. For one, it recently starting telling me the Chrome app is being replaced by the extension, and to install that. I did, and yet when I click on an incoming call or text, it reopens BOTH the extension and the app. I had to search a bit and found to remove the app you had to go to chrome://apps, right click Hangouts and remove it. Not too intuitive.

The other issue I have with it is just the UI. Call history don't really show anywhere on the Chrome extension. I would expect it to be either inline with the chat for that contact, or be in a separate area like it on the Android app. Apparently I have to go to google voice, which redirects me to Project Fi, which then has a call history area...showing purely phone numbers (no contact names). This makes it all but useless, and the exact opposite of intuitive.

Overall: It's been a very reliable way to call and text from one place that has a good Android app and good Chrome support. It makes calling and texting easy across both my devices, and I've never had a person on the other line complain of any issues.

Capterra loader

Best tool for communication with excellent functionality and features

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangouts is the best communication service provider that allows users to collaborate via audio and video chats. If I talk about the technical aspects of this application it seems perfect and works efficiently. One of the most interesting things is the way it allows us to share documents and files it is secure platform that has advanced privacy security setting.

Cons: I have been using Google Hangouts for years and found it the nice development of Google. The thing I would like to highlight here is about the files we share on Hangouts. For example when I share photos on this tools it changes the quality of actual photo and does not share the like the original photo looks like. Secondly, it needs improvement on its dashboard.

Overall: This is a great app for team collaboration and we can arrange small meetings easily. We use it for one-on-one, small and large group calls. It has become very helpful with our daily work. It is good quality service provider tool that I use almost on daily basis.

Capterra loader

Great Communication Software

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Google Hangouts makes it easy to stay in touch with your organization through chat or video. It easily installs on your phone, tablet or desktop through the browser. We use it to communicate in the office on a daily basis and it's very easy to use.

Cons: There appear to be two versions you can install in your Chrome browser. One that behaves like an app and one that launches like a website. It's very confusing and I'm never sure which one I'm installing. They both have the same functional ability, but I'd always rather use the one that works like an app. Google's kind of famous for having two versions of the same software (on Android phones especially).

Overall: We use it to send short important messages back and forth among colleagues. It's less intrusive than a phone call and let's the recipient reply when it's convenient for them.

Best and simple communication while you working!

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The most important for me is that is accessible from my mail box. I don't need to open another tab and switch tabs when I'm writing an e-mail if someone texts me. My business involves writing a lot of e-mail, and I can do both, communicate with my employs and writing official e-mails. It's great! Also I like that I can send documents and other files via HA.

Cons: Always it's hard to find something on Google software what it's not working correctly or could be improved. One small thing Google could change, it's when I send a lot of files for a longer period, I can't open tab/window where I have all of this files. When I want to find something in history I have to scroll manually on the past conversations. It's annoying

Overall: Better then messanger, better then whatsapp. My favorite comunicator.

Hangouts has cut down my phone bill.

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Just like I have come to expect from most Google products,Hangouts is super intuitive and easy for use,even for basic internet surfers.I like that Hangouts runs off WiFi and it is free at no subscription cost to me at all.

I am able to use Hangouts to make audio calls,video calls,short chat messages ,and also make internal paid call to landlines and mobile lines worldwide.It is based in the cloud,making it super easy to access from anywhere.

Cons: When I send a message to any of my contacts on Hangouts ,or even a paid text message to a mobile phone number ,there is no way for me to know if my recipient have read my message or not.

Overall: I use Google Hangouts for a lot of business calls and my personal calls as well.This has led to a reduction of my personal phone call cost and also that of my organization.