Google

Google Hangouts


4.5 / 5
5202 reviews

Who Uses This Software?

Small, medium and large businesses.


Average Ratings

5202 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Google
  • www.google.com

About Google Hangouts

Chat effortlessly with your coworkers through your Gmail account.


Google Hangouts Features

  • Activity / News Feed
  • Calendar Management
  • Chat / Messaging
  • Discussion Threads
  • File Sharing
  • Push Notifications
  • Search
  • Surveys & Feedback
  • Task Management
  • Video Conferencing

Google Hangouts Reviews Recently Reviewed!


Stable, Widely used Platform and well integrated into Google

Apr 25, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As many people I use variety of services from Google and google hangouts is also one of them. It is simply because everyone these days have a gmail account. Google hangout is well integrated into the google platform and environment and that using it with peers who have gmail account is very simple. I like that I can see messages from google hangout pop up on my google chrome when I am in my gmail reading emails. The app on the smartphone and the application on the computer sync pretty well and fast hence one can jump between either very quickly. Google hangouts allows one to search someone through the email or their phone number as well which is pretty neat. I can great group chats and also initiate video calls on google hangouts. I have used it during my school work projects in the past and still use it to chat with old friends, go workers and groups. Google hangout tells if you message was successfully delivered and read or not which is also beneficial. I can share information in my google environment between different applications and that's where google hangout shines in my opinion. It saves time by also using this platform to collaborate and keep everyone in the loop. The emojis and gifs are fun and does help make the conversation fun sometimes. Google hangout supports screen sharing file sharing and it is very quick, reliable and best of all it is free.

Cons: Google hangout has been out for a while but it looks outdated to me. The user interface could be better and during group video chats I have encountered some call drops. Sometimes I have noticed a person audio is coming late or earlier than their video so it is definitely not great when compare to other such video platforms. The screen sharing is great but without proper internet connection it could endure lag and have really bad visibility causing difficulty to follow along. It is on a google platform so I think for many people data security may be an issue. Most of the help you would get for google hangout would be posting on their forum or trying to google it yourself as there is very little direct support.

Overall: It's free to use and will satisfy majority of people's needs.

A very useful tool offered by Google

Apr 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most is that I don't need to share my phone number, only my Gmail email account and I already have access. It's totally free since it's another of the tools offered by Google. The interface is intuitive and easy to use, I can share images and videos, I can also make video calls. The app is light and loads very fast. I can chat from the computer or from the cell phone. The videoconferences are excellent, the communication flows very well, although as always, it depends on the internet signal, but in general terms it goes very well, you can share the screen

Cons: There're only two things that I don't like, one of them is that it doesn't have a desktop software but I have to use the web browser. It would be great if they offered software similar to the application they offer for smartphones. And the other thing that I do not like is that it doesn't offer the option to send and receive voice messages.

Overall: I use Hangouts to contact potential clients. I like not having to share my phone number from good to first, I think it's important to keep my personal data protected. I prefer that my clients contact me by email or social networks before sharing my phone number. I also made videoconferences in which the shared screen is one of the tools I use the most. Although it seems incredible, I really like that Hangouts does not notify if the other person saw or did not see the messages, because I think it's an unnecessary functionality. Today we can see a message and not respond immediately because we are busy and for no other reason. But sometimes it's misinterpreted. This is one of the reasons why I like hangouts more than other messaging platforms.

Capterra loader

Best choice if you use Google ecosystem

Apr 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I would never have known Hangouts without its integration with the Google mail system and since I am using it I can honestly say that it is the feature that I like the most: its perfect integration with email since it is not necessary to have an application installed on my computer to use it.

It is a very simple application to use and it fulfills what it promises, fast, powerful messaging, video calls, ability to create groups of users and quite light if it is used from the web.

Another feature that I use a lot and I really like is that the search bar that owns the mail system also finds the messages that you have sent or received through hangouts and it is very useful when you want to find very old messages that you need.

Cons: Something I do not like about Hangouts is that while the competition advances adding more and more features, such as stickers, voice notes, among others, I get the impression that Google Hangouts is not investing time in the platform because it remains the same

I also do not like that video calls are not as fluid as their competition and creating a room sometimes gives so many errors that I end up using platform. But when I manage to connect with my colleagues, it works wonders.

Finally, I feel that the mobile application must be improved, it is very heavy and slow, today I have a very fast cell phone and it does not affect me but when I had a mid-range cell phone it was a nightmare to use Google Hangouts.

Overall: Google Hangouts helped me and continues to help me with my business to connect with my clients and colleagues, although it has many things that can be improved, it has everything necessary to communicate in addition, free of charge, unlimited and without the need to use other applications, much less install anything . It is a very good solution especially if you are a user of the entire Google ecosystem since, as expected, its integration is excellent.

Google Hangouts was my virtual office!

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangouts allowed me to stay in touch and collaborate on projects with coworkers while working from remotely for a company from home. Being able to video chat and participate in meetings with others allowed me the freedom to work full time and 100% from a home office. With Google Hangouts you can check a co-workers availability, send direct individual and group messages and video chat easily.

I interviewed for the position over Google Hangouts and having never used it before I thought I would be intimidated but it was extremely easy to use. After being hired I was 100% trained by a co-worker in another city over Google Hangouts. Not only did we video chat daily during training she utilized the screen sharing to teach / train me. Once trained I used Google Hangouts every day to communicate and collaborate with coworkers on projects. Google Hangouts was my virtual office and allowed me to be a part of a team while working independently from home.

Cons: Google Hangouts is ideal for work and personal use however our company began to outgrow the video chat limits (Google Hangouts has a limited number of participants that can participate in a video chat meeting) and as a company we needed to switch to a tool that allowed a higher number of users to participate in those type of company wide meetings.

Overall: Without Google Hangouts I wouldn't have been able to successfully complete my tasks and responsibilities while working from home remotely. I highly recommend this tool for small companies that want to allow their employees the ability to telecommute.

Capterra loader

Hangout with convenience and simplicity

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Hangout has over the years afforded me a simple and enjoyable messaging experience with the added advantage of been able to send multimedia as well as make calls at reasonable rates to phone numbers and contacts on your Gmail account that also use hangout. I must say that the quality of hangout voice calls (paid option) is just exceptionally great. The video call is free and also nice too. You can archive important conversations as well as easily send an invite to your contact within hangout to adopt the software if they are not using it yet. The ability to have one-to-one or group conversations within Google Hangouts is an advantage that has endured it to me as it has helped my organization reduce spending on a previous collaboration software we hitherto used. The installation is easy and the software is lightweight and as such, hardly cause hanging. I recently was able to install the chrome extension of hangout to my chrome browser and can now reply to my message while on my computer without reaching for my phone. this has furthered made this software more appealing to me. I like the fact that the software is free on Gmail account and yet there are no ads in it

Cons: I miss the SMS functionality that was previously integrated into hangout and I still wonder why it was removed! For you to really enjoy Hangout, you require a very strong internet connection otherwise it becomes a real test of your patience. I also wish there was a way to reach your contact (maybe by assigning a hangout ID phone Number) so that you can call them when they are offline. You might want to avoid sharing very sensitive data with hangout as there is serious concern over the security of files shared with others within hangout. I also think the need to have a Gmail account in order to use hangout is not pleasant. It will be better if hangout can be designed to support a number of email service providers.

Overall: Hangout has helped my organization reduce spending on a previous collaboration software we hitherto used. I personally prefer hangout for my instant messaging activities. Not only is the software smooth and lightweight, but it is also very easy to use as well as been quick and unproblematic. It is the epitome of messaging convenience for me.

Capterra loader

Our default tool for working from home

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, intuitive yet powerful. Simple chatting with co-workers has declined on Hangouts since we started using Slack, however, Hangouts remains our default tool for video calling and online conferencing. The best about it is that its easy to use, simply calling from the chat window, or, as we mostly use it, by creating a calendar event and joining from Hangouts. It usually works well, without delays, and we can screen share easily for remote co-working.

Cons: Its a bit connection intensive. If your connection is seeing a lot of use, then Hangouts might be a bit slow. We usually turn the camera off to save somw bandwidth, especially if we are screen sharing since we don't need to see each other anyway. Audio and shared screen is the usual way to work on Hangouts for us, and we do use it often. I'd say that over 80% of our company meetings have someone joining via Hangouts.

Overall: Our company has a very flexible work-from-home policy, which means that most of our meetings occur with someone joining via Hangouts. It's usually a very good experience, we share screen and work very much like we were sitting side by side. It's especially useful for working on a shared Google document, both reading and editing at the same time. We also use it with clients, who are increasingly adopting Google suite as their corporative tool for emails and documents. We've grown so used to this way of remote collaborations that we cringe when asked to use Skype and get office documents attached to emails.

I would definitely recommend Hangouts as a great tool for video meeting and collaboration, however I cannot vouch for it's performance with large quantity of attendants, we usually have no more than two or three people connecting remotely to Hangouts.

Text, voice and video chats in the same application with Hangouts

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Hangouts is a communication application that integrates chat rooms in a single space text, voice and video, with different types of tools that carry communications to a new level. In addition, it also includes integration with Google+ and Gmail, Hangouts is is available in compatible mobile apps with iOS and Android to offer greater versatility Inter-group conferences are fluid and the work environment

complies with various features to share information such as voice calls, inclusion of shared screens, instant messaging and an option to broadcast live videos. Hangouts is available for free and allows up to

10 people on a video call, is perfect for business and personal use thanks to its simple and friendly interface.

Cons: The main disadvantage of Hangouts is that it does not currently allow the sending of files, this is important to know if you want to use it professionally and make business conferences because it can represent an obstacle. Also, in some opportunities I have had problems to use a remote screen, in some

opportunities the image of the remote screen is frozen by a couple of seconds and that reduces the quality of the conversation. A functionality that could add and would be of great benefit is an option that allows to know if the participants of the conversation received the message, this way you can determine if by example the person lost access to the Internet and is offline, it seems to me that this

It could work very well for conferences in the professional field.

Overall: Hangouts is not my favorite application for videoconferencing my company, I think some similar applications perform more optimally with the connection of Current Internet of this organization, besides that I usually need to include more of 10 people in these and this exceeds the limit of this software, so I only use it for video calls with few members and text chats since otherwise part of my working groups would be excluded. The reason why I'm still using Hangouts It is for its speed and light weight, which makes the sending of messages and making calls something fluid and comfortable. It works very well and I hope it will improve in the future to expand the use that I currently give.

Google Hangouts Analysis

Feb 20, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: For a computer communications piece of software, this feature is a very good addition to Google communications. I find it very helpful to be able to access google hangouts straight from your Gmail home screen, so you can see both emails and google chats at the same time. I also like how much quicker and easier it is to send messages that aren't very important and are not worth writing an actual email for. Another thing I loved was how when you linked a video from YouTube, the video title and thumbnail picture pop up as well. Very nice feature.

Cons: There are still a few flaws and setbacks when it comes to google hangouts. Sometimes when I try to copy and paste an image from another tab it won't load, or will just completely discard my image. I find this irritating when trying to send a co-worker an image for a presentation. Also, the hangouts extension available on the chrome web store needs some major work. You can't open it on some tabs, when you do get it to open it won't let you type or click on anything, and when I try to use the official site for google hangouts (not the Gmail inbox home screen) I can never seem to get to it and it won't load.

Overall: Hangouts definitely has a lot of potential and the fact it can be downloaded on your phone is amazing because a lot of people have issues sending texts between Apple and Android devices. Perhaps, instead of having the hangouts extension open up a mini tab for hangouts, have it take you to the old official site instead? I liked the old site a lot better than the extension window that pops up. Overall, Hangouts is a great communications tool and should be used more than it is by the common person. Highly underrated.

Capterra loader

Easy and simple, few extras and few detractors

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite thing about hangouts is being able to search for conversations I've had from my gmail inbox. Sometimes I will know I've talked about something but I can't remember if it was an email or a conversation, so it's nice to have everything in one place. The fact that it integrates with all the rest of Google's suite, of course.

Cons: The worst part is not being able to access pictures very easily. Other messengers, like imessage or whatsapp, for example, will collect all of the images where you can easily click on one and see everything in a conversation or click info or something like it to access all pictures at once. Hangouts has no such feature. Every time I want to look for an image in a conversation I have to google (ha) how to get to the weirdly-hidden archive folder in Google Photos. For such a common feature, it's sad that Hangouts doesn't have it.

Additionally, the Chrome extension and desktop version don't play very nicely. If I have Chrome open (which I invariably do) and someone sent me a message on Hangouts, I would get two separate windows every single time. Both would light up when more messages came. That's a lot of noise and action for one single message. Also the desktop version never took away the "you should try the Chrome extension" message even though I had it. Eventually I uninstalled the extension so I'd stop having everything doubled.

Overall: Integration is the key selling point for using Hangouts. I like that I can access it from anywhere, can talk to people seamlessly through multiple devices, and have search features at my disposal. Having the option to video chat and send multi-media messages is also nice (yay GIFs!). I have definitely told people they need to use it, especially if they have a gmail address. Overall, the good outweighs the bad and I think the bad is sure to be fixed.

Google Hangouts - The Best Soon-to-Be Discontinued Messenger

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Hangouts, on your phone, in your mail, on your browser. It's everywhere.

What killed the old traditional instant messengers (Aol, Yahoo, ICQ....), it might have been texting. But Hangouts was certainly one of the reasons.

A cloud operated messaging service, that was right there, in the most modern ubiquitous web mail there is. It works, and it works well.

Need to see your messages on your phone, it's there. On your browser, it's there. And all of your history (or at least your most recent messages).

Cons: Hangouts hasn't been touched by Google in some time, and has been slated to be discontinued, although migrated into another service.

It's clients are sluggish.

The web interface is okay... I find the history parts a bit annoying. Time stamps don't always show.

Messages sometimes don't deliver to your phone, until you "wake" up the application (rarely)...

Messages in your Gmail is handy, but the search feature sucks. I often cannot find messages I need in the history.

As it's not the preferred client, there is no OU configuration for Hangouts in G-Suite. It's an all-or-nothing toggle, which forces people to use a client outside their mail (an alternate service entirely).

Overall: Google knows best. So it's killing* (arguably) a good service. I like Hangouts. I use it every day many times a day.

My work messages come through hangouts. My personal messages come through hangsouts. They are on my phone, my tablet, my car, my computer. They are with me. Text? When my phone service is spotty, I don't get texts..... but I might have wifi. And my wifi get's hangouts!

So, it's great, and it's going away in 2019(ish)

Capterra loader

One of the best options for group calls and online chats

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is probably the easiest and most reliable online chat app, in both computers and cellphones. It allows you to make free calls to other hangouts users anywhere and at anytime, and with multiple recipients at the same time, which is great for conferences and also more informal calls between friends and family.

It provides some great customization features regarding devices used, as well as video quality, which allows you to lower the quality of video sent and received in case that your internet speed is not high enough for HD conversations, which is a great feature to have under any circumstance.

Hangouts also provides a service that allows you to call cellphones or landlines directly, even if they have no affiliation to hangouts, which is a great feature, especially for contacting family members who might not be as good with technology as the average person.

Overall it is very practical, the menus are simple and easy to follow, and it only requires a google account to use, so it is very practical and easy to grasp for new users.

Cons: It has a few less options regarding videocalls than some other softwares. For example, it doesn't give you the option of setting up the cameras in group calls so that you can see all the callers equally, but rather prioritizes whoever is talking. This works well in organized discussions, but is not so great for more informal calls.

Overall: Hangouts gives a fast and efficient communication setup for its users, allowing them to contact clients, coworkers, and friends easily and efficiently, with very few drawbacks. It is one of my primary communication tools with coworkers, and I will probably keep using it as such for long into the future.

Capterra loader

The most optimal tool for personal and corporate communications.

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this powerful tool is its ease of use, with having a good internet connection you can make video calls from the comfort of your home or office. In particular, I make interactive presentations to clients through the Hangout.

You can configure the quality of the call to optimize your resources, that is, if you do not need to make a video or present a document you can optimize your bandwidth in a single click from the tool.

Cons: What I liked the least, however does not take away the value of this tool is that in the update to Hangouts meet, you can not incorporate a person to the call, you must send the link to join it. However, the chat is maintained and the interface is much better with this update.

There are some tips that I apply when I need to incorporate a contact to the audio, I make a group by hangout and from there I establish the video call and it shows me the old interface. I do not see it as a limitation, only that you are already accustomed to uniting a person at any time.

Overall: The truth is that I have used many instant messaging tools, and this in particular is my favorite. I think it is very flexible and very well thought out for corporate environments where they can all be communicated in addition to the google suite.

My experience with this multiplatform solution has been very good, particularly my agenda is always full of meetings and in most of the time I have some document to present, and what gives me more value is that you can archive the conversations and calls to keep them synchronized on the cloud.

I recommend it to all users who wish to have communication under a platform that innovates every day.

Capterra loader

Excellent video conferencing is possible with this software

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Google has incorporated Hangouts into its services, a high-performance software, which has contributed significantly to my professional development at the University where I work. This software offers us interesting features that have boosted my work team, leaving behind the problems we had when our work team was not physically in the same space.

Hangouts has allowed me to break the limitations of distance thanks to the development of videoconferences of very good quality and free, where you only need internet, a pc or an android phone to make them. This resource is very important because I can do field work and make daily reports by this comfortable software.

Another interesting element for me and my work environment are the video calls and chat of this software, very simple to use and quite performance, which has allowed my work development to have better levels of productivity, reducing the delivery time of my products and cultural research, and in the theater, has allowed me to expose my works and productions offstage, taking my knowledge to other spaces and other latitudes.

Cons: This software has more positive elements to rescue than the negative ones, however, there is a problem that I have always seen of this software and is that you can not send multimedia documents. This factor is very important to me since I work a lot with photographs of cultural manifestations, theater presentations, production elements, makeup and costumes that I must photograph to send to add to my theatrical productions.

I think Google should work on adding multimedia messages to their services.

Overall: An efficient software, easy to use, with a very nice and effective interface. These are the ideas that come to mind at the time of qualifying this incredible software that has facilitated in a considerable way my labor and professional development.

Capterra loader

No Hangouts I do not work

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: A work day begins, with the login of my Gmail account and this allows me to use the Chat tool to keep me connected with the outside world.

When you work in an office and you can not use a telephone, the only tool that allows me talking to other people besides my co-workers is Hangouts, inside the things that I love this chat, is that I can block people with whom I do not want to talk, I can archive conversations, which is very useful when you used it to make work consultations with friends or colleagues, because, the important data I keep them in the conversations.

For me, a great advantage is not showing the date of the last connection or since I write, It is transparent to the receiver if I am from my pc or from the mobile.

With friends who are in other countries, the video calls are great and we can connect several people at

the same time.

Hangouts can be added as a browser extension and you appreciate if you have messages in a way discreet. You can keep conversations as pop-ups or integrated to mail.

Cons: With the previous version called Google Talk one could be placed as "Not available" and be connected

similarly without being visible to contacts. Now with Hangouts it is not possible.

There are workplaces in which, chat is restricted in internal networks, due to the use undue that is given, as to the time that people lose in a chat without performing the tasks that correspond, despite not being a disadvantage of the SW, should create something that allows be enabled despite any restrictions.

Overall: Hangouts for me is essential in day to day

Ridiculously handy, and so easy a toddler can use it.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Over the years, I've used Hangouts for a broad range of uses. Professionally, I've used it to keep in touch with teams that are working remotely from one another (or close together, in silence), because it takes up very little screen real estate, doesn't make everyone look at their phones repeatedly, and keeps things super simple for sending quick updates and questions back and forth. With team members in and out of the office, communicating from Macs, PCs, and handheld devices, it delivers a universality that's second-to-none, and the fact that it's tied to a Google account you're probably already signed into makes it the only cross-platform communication tool I know that you can set up for the (ahem) less-techy team members without wanting to tear your hair out trying to send them to the right URL or set them up with an account and a solid password and connect them to their contacts. You can find your existing contacts as soon as you sign in to the app. Adding additional contacts is as simple as pasting in their email address or phone number. It does not get any easier.

As far as the video chat feature, I've used it for a few things professionally web conferences and demonstrations, for instance, and it does what it's supposed to do. For me, this functionality is more useful on a personal level: my young child could find his relatives' contacts by thumbnail and initiate a video call from the age of two, which speaks to the intuitiveness of the Android interface.

Cons: When you send an invitation to connect to a new contact via Hangouts, it goes to their Gmail. If they aren't looking out for the email and they miss it or it goes to spam or they delete it by mistake, there doesn't seem to be a simple way to resend the invitation, which has been a hiccup for me once or twice. I've found a couple of ways around this (have the contact send an invitation to you, or add them to a group hangout with someone they're already connected to; I'm sure there are many other methods that will work as well) but when it does happen, it is a little inconvenient. It would be better if there were a menu option within Hangouts to simply review all your pending invitations.

Overall: It keeps me in touch with anybody, anywhere, running just as well on iOS as it does on Android and in the web browser. If I need to access information that was previously discussed, I can review and search through conversations dating back nearly a decade.

From Ubiquity to Obscurity

Dec 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Hangouts was a ubiquitous Google service that was available every modern device, multiple software platforms, and offered numerous functions. On the web, hangouts was a dedicated application, web app, and integrated into other Google services. On mobile, the Hangouts application did just about everything the desktop versions of Hangouts was capable of.

Hangouts allowed for simple text messages and also voice and video calls supporting multiple members and screen sharing for free far before competitors like Skype or Oovoo did for free. This was multi and cross-platformed, meaning that people could communicate using any combination of computers, phones, or applications.

Hangouts, via Hangouts Caller, was one of the first services to offer free VoIP phone number to make calls and send messages to phones over the web. This meant that people could have a secondary number to use both on the computer and on the Hangouts app for texting and calling, so long as there was an available internet or data connection.

Hangouts was a groundbreaking service, setting a lot of "firsts" when it comes to multi-platform communication.

Cons: Google is discontinuing Hangouts in favor of developing newer software such as Messages, Duo, and Google Voice. These new programs will take on the functionality previously carried by

Hangouts. For example, Messages will take over the texting and messaging functionality on both mobile and web, and Duo will take on the video calling functions previously available in Hangouts.

Whether the split into these different apps and programs is preferable over having one unified app, the discontinuation of Hangouts as we know it now is a serious con when it comes to considering using Hangouts.

Overall: While Hangouts was groundbreaking software, its impending discontinuation makes it hard to recommend.

Capterra loader

Google Hangouts for the Workplace

Nov 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Google Hangouts have an easy to use system that allows you to instant message anyone else with a Gmail account. The ease with which you can adjust your settings to allow for screen pop-ups and notification sounds is convenient. I mainly use Hangouts at work, and have found it extremely easy to message someone in the office without disturbing any face to face customer interactions. I use it everyday and love the fact that you can see the person's photo pop up at the bottom to let you know if they've had a chance to read your message or not. Having the option to add fun gifs, photos, and emojis to your messages lets you add a more personal touch, on an otherwise professional platform. The group chat function makes it easy to communicate with everyone involved in the situation all at once. It is not restricted solely to the workplace, either, which makes it a very versatile instant messaging chat.

Cons: I love using Google hangouts, much more than the last IM system we used in my office. I think they can improve upon the connection when first contacting a new person. For example, when signed into my phone from my personal Gmail account, I found it frustrating that I had messaged another user but they never received the communication. Only when they went on and sent me their own message did it finally connect our two lines. That is the only time I have ever experienced any trouble with this software.

Easy to use and very useful

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The fact that Google Hangouts is free is fantastic! It's also not necessary to provide a phone number in order to use Hangouts which makes it useful when communicating with clients online and want to maintain your privacy. As long as you have a Google account you can use Hangouts through the Gmail username. When using it through your email (not texting with a Google Voice number) you can also see when the other person has seen your message. A very useful feature. When using Hangouts for texting using a Google voice number you can't see when the recipient views the message but it's a small price to pay to have the option to text from your computer. Hangouts is also available as an app on the phone and using the Google voice number provides some privacy as you don't need to give out your personal phone number in order to text.

Cons: There isn't very much that I dislike about Hangouts. There are only a couple things and they are minor. 1. I wish you could see when a person received your text when messaging a phone number. 2. I wish it was easier to see the time and date of past messages on the computer. 3. I wish you could send more than one picture at a time when using the computer.

Overall: Overall I have had a very positive experience using Hangouts. It's wonderful as an individual and works perfectly for my business as well. I need to be able to have private chats with clients and this makes it easy to stay connected without providing my personal phone number.

Works great

Mar 12, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm not sure all of the uses of Hangouts I assume I've been using the software fully.

I had my Google Voice number tied to my Android phone. I set the "phone app" to always dial out using my Google Voice number and I downloaded Google Hangouts and used it exclusively for texting. It worked great, it did exactly what a texting app was supposed to do and had all the features I was using to seeing on any other phone.

The best thing ever was that I could use Hangout from my PC. This was hugely convenient for me. Being able to text people from my laptop and even call people directly from my laptop was amazing.

Cons: I said above that I "had" Google Voice (and Hangouts) on my Android. I actually removed it yesterday. Hangouts never had any issue but sometimes calling people was either finicky or didn't work at all if I didn't have good enough signal. This is because (I assume) I didn't have any data coverage only voice coverage. That meant I was only able to call someone using my actual cell number which I simply didn't use... for anything. This got inconvenient to the point that I ported my Google Voice number to my carrier and made it my actual cell phone number. I was quite sad to lose the ability to text via my laptop.

However when I started using the native messaging app in my Android phone it had a pop up giving me instructions on how to text from my Laptop using the messenger app. Huzahhh!

Capterra loader

Tool for dynamic work

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Google Hangouts is an ideal application to use in a management, which allows you to connect to the work group to solve tasks quickly and efficiently. Through Hangouts we have the possibility to create a common chat room, schedule video conferences and exchange information. It is very useful.

This platform was devised by Google to integrate the services that were separated as Google Talk and Google+ Messenger, in a single tool.

- You do not have limits of capacity of members in a chat room or a group conversation.

- It allows to share all kinds of photographs.

- Maintains text formats when copying and pasting information.

- Video calls can be made with all the members of a chat room and up to 10 participants simultaneously.

- You can synchronize all the information of the tool both on the computer and on the smartphone.

- Synchronize your email contacts so they can connect through this platform.

- It is perfect for a work team to stay connected instantly.

Cons: - It does not allow the sending of multimedia files.

- You can´t send files in .pdf format.

- Only allows to send JPG, PNG, GIF, BMP, TIFF and HEIF image files.

Overall: Currently we use this tool in my company through a multiple conversation of 28 participants across the country, in which we all put monitoring information at the moment of the news events that occur in each city.

All this information is analyzed and reports prepared for the managers and executives of the organization.

Capterra loader

A very useful and easy to use software

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The company Google has a series of very interesting applications that I use permanently, among those is Google Hangouts, an excellent software to communicate more quickly and directly with my friends, co-workers, department leaders and supervisors.

One of the advantages of this software is that, unlike other message communication software, Hangouts allows me to have an application on my mobile and I can also use it by the computer, this is a great benefit because I can communicate from any device without creating dependencies because both forms work excellently.

Another interesting element of Hangouts is that I can make video calls between 5 or more users, ideal when you have to make an internal meeting with the team, especially with colleagues from the publisher who, for reasons of work commitments outside the office, have to travel and report information that is being systematized.

Cons: I am absolutely sure that the company Google has to make certain improvements in this software to make it competitive with other communication software. Among these improvements should add the possibility of knowing when messages reach the recipient, also greatly improve the multimedia messaging system that for the development of the work in the publisher is of extreme importance.

Overall: Hangouts is an excellent software, because it is much easier to use than other software that provide the same service, as it has many interesting options that can be complemented with communications between two or more people.

I recommend this software to all those who require a good tool to communicate between two or more people.

Google Hangouts - All in one app

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - I use google hangouts to connect with my old colleagues and chat with old friends.

- You can even chat or call while using mailbox, that means you can work simultaneously. It is combination of email and messaging app.

- The best thing about hangouts is it don't only add and search people within your groups or contact list.

- Audio and video quality of calls are also good.

- There are some stickers also available to kill the boredom and quick conversation.

- It's very easy to understand and use no complex features included. It will be very handy from the first day onward.

- Free version is also available.

- Another useful feature is that it's up to you if you wish, you can change your availability by turning on and off green sign and continue using hangouts. this is how you can keep yourself away from the people you don't want to talk to.

Cons: - It is not possible to permanently remove someone from google hangouts. You must block that person that is only an option.

- Sometime desktop notification appears late, like after a few seconds of another person stop typing.

- It works well in windows and android no idea about IOS.

- It can be improved with more features & Updates.

Overall: - Recommendable for small, medium as well as large scale organisation.

- I love this application. I use this everyday for at least 8 to 9 hours.

- For me hangouts are like coffee, needed and essential.

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Hangouts is flexible and versatile communication platform between friends, family and colleagues.

Jul 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Hangouts shines most in it's cross platform support and it's ease of use. Available on a web, through both iOS and Android apps, hangouts allows someone to communicate wherever they are and whenever they want. In addition, the simple but effective design of the hangouts on all platforms allows newcomers to easily learn how to use it. Even those who are not technologically inclined are able to learn the necessities of hangouts by themselves. In addition to the simple chat, hangouts offers group chats, video chats, video conferences, or voice calls. The multitude of options hangouts provides allows hangouts to be used for almost anything, if for an interview or meeting. The multimedia supported by hangouts: video, audio, emojis, images, drawings, and even stickers makes hangouts applicable to a wide variety of users. Students can use it to communicate effectively during a school project, and businesses can use it to organize and perform interviews. For a free software, Google Hangouts is a must-have for users all around the world, of all ages and backgrounds.

Cons: The most annoying thing about hangouts was the process of inviting new users. The interface for inviting users with no current google account on a web browser involved a confusing UI, and there was also no confirmation that the invitation had been sent.

Capterra loader

One of the best communications software to be in touch with your peers and friends and families.

Nov 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have been using this software since it's inception on Microsoft Windows and Android platforms. This is my primary way of communication when I need to get in touch with your friends and families. You can text, voice and even video call to the contacts you have in your contact list.

Best thing about this IM software is that any random person cannot bother you and only the contact you have in your list should be able to get in touch with you via text, voice and videos methods.

Apart from this the video picture quality of this software is very good and you can even have a video call even with low bandwidth network. Talking about voice quality, that too is very good and you never get echoes in the sound even with slow network. So overall I would say this is one of the best software for communication with the people you know and you love.

Cons: About con of this software, though I cannot think of many but one of the cons I would like to mention is its ability of provide many features such as the emoji collection is not up to the mark but again this is something that doesn't matter many so I think that was the only low point for me of this software.

Overall: Overall it has been a good experience for me using the Hangout. I am using this on regular basis on my PC and on my android phone and I can say this is really a one of the best software for communication with your loved ones.

Google Hangouts makes it easy to hang out!

May 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Fantastic Alternative to Skype! I've used Google Hangouts for over 6 years, and it continues to improve.

-With Google Hangouts, I am able to record through Youtube, and share the call with participants.

-You can use it on all devices (internet, tablet, or phone). The Google Hangouts app works amazing to streamline the mobile devices.

-Google Hangouts allows for customers to screen share their screen which is amazing when you are doing presentations or teaching someone how to do something on the computer.

-It allows for chatting individually and through the group. You are able to chat both on call or without a call.

-You can voice call or audio call with at least 10 people while on Google Hangout.

-There are cool features (similar to filters) if you want to have fun while video calling.

-The audio and video quality are great.

-Inviting people to the call is easy, and a scheduled call can be added to the group's calendar.

Cons: I don't really have any cons. The internet is essential to using Google Hangouts. It cannot be used offline.

Overall: Google Hangouts is a wonderful communication tool. It is a great resource for video calls, audio calls, or conference calls with multiple people or just only one other person. Sometimes, if you cannot call, then you can send a quick text, and the text sends immediately. It is easy to use, and it's free. Google Hangouts stand out above the rest.

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Hangouts serves as main chat in an office

Sep 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like about hangouts is the fact that you can use it whenever you have your gmail account access. It is a pretty straightforward way of communication (which can be a good thing also for daily reminders at the office or to simply ask someone to meet with you at that specific moment).

As a video call tool, I like the fact that you can use it to talk to multiple people at once.

Cons: It can be used only for one thing and that is straightforward and at the moment communication, it is not really useful as a record of an daily ongoing conversation.

I don't like its lack of organization: if i need to find a specific part of a conversation, there is no easy way of do it.

There's no way to access to the links or images that a person has sent me if i need to.

Is hard to administrate a group chat. Plus I have found myself many times trying to look at someones picture but I can. In a medium/big size enterprise, sometimes you need to make sure you are talking to the right person, and Hangouts won't let me do that.

As a video call tool, I have had a lot of issues on unstable internet connections because it won't end a call when it can't connect with the other person, it appears as if you were still on the video call when you are not, you cant end the call nor start a new one

Overall: Google hangouts allows anyone on the place I work to communicate with anyone on the enterprise just by knowing their name, which helps a lot when you don't know everyone in the office building or if you haven't had a chance to talk face to face.

Very Handy for virtual communication

Apr 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I currently am a Doctorate student for Higher Education and all my classes are online. I have to be able to communicate with my cohorts, do projects, collaborate ideas and work together on some assignments. Google hangouts has been super helpful for all of these activities and I enjoy its group chat feature a lot. We use it on a daily basis to chat and update other team members. Not just that but sometimes we use it for also video chat and video conference meetings. It is super fast, reliable and most importantly free to use. Almost everyone these days have a gmail account so it is very easy to log into or google hangouts. Before my doctorate I had never used google hangouts so for a beginner like me this platform has been super easy to use. I also firmly believe that using google hangout has saved us a lot of time and made our work productive. The information is exchanged among the peers quickly and there is history of the chat recorded as well. I have gone back plenty of times to read what my part of the work was and who s responsible for what. This also came handy during peer reviews so watch out for that.

Cons: The video chat has crashed on me multiple times which I am not sure if it's my network issue or the hangouts itself nevertheless its frustrating. I wish there was a search feature on google hangouts so I could search for some keywords. I have also noticed some lags when using google hangouts between mobile app and the computer but I don't think that's a huge issue. The sharing screen feature doesn't show the user and the screen both which I think google should implement as all the other newer video conference apps are starting to. I think Google hangouts is a great tool and just needs some minor work, tweeks and updates to bring it upto 2019

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Communication has never been so easy! Calls, Chat, Vidoeconferences, work or fun, all in one

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Google Hangouts has it all. I started using it years ago, in the professional field, when it appeared as the Gmail chat tool. Later I incorporated it into my cell phone, and today I maintain continuous communication with all my gmail contacts in an entertaining interface that allows me to create groups of chats, make video calls and videoconferences between several participants.

My experience with this app has been so good that the day I defended my doctoral thesis, I used google hangouts to make a videoconference in real time, in which my juries (who were in three different countries) participated.

Also hangouts is very light and works at an incredible speed. It is perfect in cases where there is no quality internet service.

Its friendly interface, its multiple options, the possibility of sharing files, the emojis, and other elements make it very versatile. what allows to be used by a large group of people.

It is suitable for offices, schools, universities and groups of friends!

Cons: I'm really happy with hangouts. I consider that it satisfies all my expectations about an instant messaging and communication app.

Overall: Continuous and easy communication with my family, friends and colleagues. Also, I have even been able to make video conferences to teach my classes when I am traveling.

Reliable tool for professional communication.

Mar 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts consists of multiple features for flawless video calls and video conferencing. It is gaining its popularity among professionals for being the most productive and easy to handle communication tool. Being a professional , we can rely on it to stay connected with our professional colleagues and clients. Hangouts has proven to be most useful for doing remote video chats and live meetings. Along with the screen sharing feature, it has vast opportunities to enhance the communication circle. Using Hangouts we can easily chat via text messages, audio calls or video calls.

Cons: Every tool has its own merits and demerits. Hangout has been growing popularly but it hasn't yet been the main communication tool for most of the professionals, so this drawback limits the people to get connected via hangout. Furthermore, the video quality always seems to be distorted and most of the time its not clear at all. So it still needs some improvements. Sharing the content has also been a very much slower process and consumes fair share of time even to share a small file.

Overall: Google Hangout has been my main tool for communication for casual as well as for professional matters. I always use it for video conferences or for video calls. It's so easy to integrate it with the google account and it keeps me connected with my social life.

Google Hangouts, the Google messaging platform.

Apr 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I really like this company, it allows me to make video calls of up to 10 people, it is really useful, since it also has the option to share screen between the people of the video calls, this is good because I can show people the projects and ideas I have on my computer.

I also like that I can use this tool on my computer and on my cell phone, besides that this platform is in the cloud, so I can store information in the chats and see it from any device that can log in to my account, this is very useful because if I lose my cell phone or dana I keep my information online.

Another thing that I like is that it is a Google company, therefore to start session I just have to open my Gmail account and that's it. In addition, this platform is completely secure.

Cons: What I really do not like about this platform is that I can not send multimedia files, there are currently many messaging applications that if it is possible to send multimedia files, like WhatsApp, this makes Google Hangouts lose value.

I also do not like that this application does not show if the message has been delivered to other people, or if the message was read. It is something very necessary and they do not have. They must improve some functions to make it an excellent application.

My "go-to" app for communication

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that when I need to communicate with my family and friends I can use Google Hangouts on my work computer without having my cellphone glued to my hand at work.

The video chat feature is awesome and there is absolutely no lag.

I also like the incorporation of the "status" feature as well as the location feature.

Google Hangouts is pretty much like Messenger (Facebook Messenger) with all the same features but Google Hangouts is better because stranger cannot contact you. Only the people you add can contact you. Lastly, I love how I can rely on Google Hangouts when my cell phone does not have service. As long as I can connect to wifi anywhere, I can use Google Hangouts to connect with my family and friends and that is extremely important to me.

Cons: Sometimes this app glitches when hanging up from a video call or making a video call.

The few times that this has happened when hanging up, the interface showed that I was still on the call and the time still counted down although the call was ended. This temporarily blocked anyone else from being able to call because it showed that I was still in another call. That's the only problem I've ever experienced, this app is still pretty amazing obviously because it didn't stop me from using it.

Capterra loader

Efficient Communication Tool for Business

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This tool have proven itself to be exceedingly efficient in communication while handling several business tasks. Firstly its video call feature which allows me to communicate with several of my clients globally as well as keep in touch with my staff and members of my business developing committee in a bid to keep track of my work activities and also handle some simple presentation without being there physically.

Secondly, I would want to point out at this unique feature which is known to just a few, Google hangouts allows you to record calls you deem interesting or worth keeping record of, I do this always with clients when making deals and also while having a session with my directors.

Lastly, I really want to appreciate the developer of this software, it has been easy for me carrying out my monthly business meeting through the video conferencing feature with that I don't miss out from meeting deliberation and suggestions. I would recommend google hangouts for any corporate firm that needs a fast track turn around in business intra-communication and inter-communication.

Cons: I really appreciate the good things that I can do with this business software, but however I would want to state some few points that I consider lagging in this software which I know can be improved. I sincerely need the feature of sending multimedia content which is presently not available in the software, it will really go a long way in easing the stress of looking for a different software to do that. I would also appreciate if they provide a tool to know when a message is read. Aside from these hiccups google hangouts is totally cool.

Overall: Generally, I would say google hangouts is the perfect business tool to use for your business when it comes to effective communication.

Google Hangouts-An instant and solid platform to conduct meetings and personal communication

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is a platform developed by Google entirely dedicated to communication. This tool enables communication on-shore, offshore through versatile means like videos calls, voice calls, text chats. It is integrated with your Gmail account. It also has an App that works well on Android and IOS devices.

I have been using Google Hangouts for personal and work related means for years now and I must say that experience has been incredible. The availability of Google Hangouts App lets you call another user from anywhere, anytime and the quality of the voice call is exceptional.

The video call works well too in case you have a good internet connection. It also lets you share your screen with the other party in case you are communicating with the offshore team. The chat back up is automatic; you just have to tune the right settings.

Cons: The only limitations that I can think of is that you need extremely good internet connection in order to operate Google Hangouts especially if you are using the video/voice calls. Secondly, the Google Hangout app works extremely well on Android devices as compared to IOS or any other software.

Overall: I find this tool ideal for all kinds of communication and it has been an incomparable experience so far.

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Google Hangouts Is The Best Way of Communication EVER!

Apr 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company I work for uses G-Suite, which means, Hangouts is integrated with the package and is the way the team stays connected internally (besides emails). It's very simple and easy to use and does the job. I've previously worked for companies that did not use Google Service and the only way to communicate internally was emails, and they all had to be formal. But now that I use Hangouts, I can communicate internally (and sometimes externally) with anyone. It's fast, gives you the ability to create group-chats and it doesn't require installation since it's browser-based and even on the same page as the emails. It also supports calls, sharing pictures and GIFs (not the the best thing to do in a professional environment). I personally can't and won't feel comfortable going back to what I used to use before. It's ideal.

Cons: Based on my personal experience, there's nothing that I could list as a con, however, I'm aware of its shortcomings when it comes to certain areas of improvement, like number of participants in video meetings, which we use a separate tool for, therefore I can't list this as a con because it's not something that held me back personally.

Overall: I totally love it. It's the best way of communication for work.

The best messaging application, calls and chat that can be found and all in one place

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With Google Hangouts I can do more than chat now through my computer, tablet or smartphone by connecting my Google Voice account I can integrate calls, SMS messages, voice mail, voice calls or even making video calls with high image quality to any of my contacts around the world totally free, Google Hangouts allows me to review my history of messages, calls and chats so I can recover videos, photos and all the files that have been share in my conversations on all my devices thanks to its auto-synchronization, another function that I love are its notifications so I can know immediately if they have called me or written it does not matter if I am working on my computer, using my smartphone or entertained with my tablet, thanks to its multiple emojis and being able to send all kinds of images my conversations are more animated, I just love it. The best messaging application, calls and chat that can be found and all in one place.

Cons: None there is no better application for calls, messaging or chat.

Overall: Thanks to Google Hangouts I always keep in touch with my loved ones, family and colleagues, missing a call or not knowing if someone wants to contact me is no longer possible, always be in contact with people who are important to me do not have a price.

Google Hangouts - A cool free communication app

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts - A cool free communication application from Google which supports messaging, video chat and other VOIP features. This little app is a combination of 3 previous google products that has been combined into one amazing and free app. The overall quality of the software is great and works pretty well on many devices but runs better on mobile devices with more resources to offer as do many apps.

* There is a bunch of customization options to play with and become familiar with their operation.

* As with many social media or communication software, we got the emojis, allowing you to share your feeling with the world in seconds.

* The notifications are super adjustable

* You can send photos, videos etc. to your chatting partner, allowing more than just words to share your thoughts.

* Archive, hide and create secret chats or groups is just scratching the surface.

* Definitely worth a try and a love.

Cons: One of my dislikes would be the one photo at a time upload since it doesn't allow multi photo upload which can be a pain at times. Also, you are not able to delete specific conversations within your chat.

Overall: Overall, I am quite please with the app and will continue to use and support.

Best tool for business meetings and perosnalized chats and calls.

May 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is a communication tool and features of this tool are very helpful. We can make audio & video calls which is very effective for our business meetings. We can attend our important business meetings via this tool, file sharing is another big option which enable us to share our important business files easily to other colleagues. Instant messaging allows us to chat in groups and discuss about our work. It's a free communication tool and give us many credible features for collaborative meeting.

Cons: This tool is consider to be the best for communication. But all of its features need strong internet for performing well. We literally just can't experience offline text sharing and calls which is a hurdle in our professional way of working. Sharing files in groups is bit hard for me and sometimes it causes little errors. Desktop version shows notifications very late or out of context.

Overall: Google Hangouts is specific tool for communication and is mostly use for chatting. We can make high quality audio and video calls and can also share files to other employees and colleagues which allows us to be more productive. Google Hangouts is free tool for communication and enable us to attend our important meetings live from anywhere because it's compatible with all kind of devices.

Well built messenger service and great integration with google's ecosystem

Apr 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts is a well built messenger platform that has all the features you would expect from a great messenger. This includes the ability to text, group chat, video chat, voice call, location, and file share. It also comes with its own set of fun and very unique emojis that are very different from the ones typically seen. I also like how the google hangouts is integrated into a users gmail page so you can chat while going through emails at the same time. Since google allows API support with hangouts, it can also be setup to be used as a company's website channel for Live Chat without the customer knowing they are chatting via google hangouts. This makes Live Chat an affordable and easy feature that can be implemented into any website.

Cons: The biggest complaint is google deciding to discontinue the desktop app. Desktop users are now forced to use google hangouts via a browser extension or directly from a webpage such as gmail.

Overall: Overall, Google Hangouts is a solid, well built messenger app that has all the features you would expect and need. It also integrates well into googles ecosystem since it connects to a users google account and gmail page. It would just be nice to also have a standalone desktop app like it used to.

An Easy No-Brainer Messaging/Video Chat for the Casual Gmail User

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My Gmail email is my primary email, and Hangouts is great because it is so easily integrated with my existing Gmail Address Book. I don't need phone numbers; I just need emails. This is great in a college setting, when emails are published to the whole class and you don't want to go around asking random students for their personal phone numbers... I also appreciate the wide array of actions that you can do with one simple application. From video calls to chats to messaging to conferences with many people, navigating between the functions is easy and hassle free. The mobile app is also really intuitive. Finally, it's a great messaging app to use when overseas/when talking to international friends. WhatsApp is popular, but Google Hangouts gets the job done.

Cons: I'd have to say my least favorite part about the software is the inability to share documents through the messenger. If there is a way to do so, I haven't figured it out yet. Also, the sharing screen feature is sometimes difficult to use and often more difficult to explain to new users. I think overall, for a Google application, it could have a few more features that it currently lacks. Sometimes I think that there was a big push on its initial promotion, but that attention to it has been pulled back in recent years.

Overall: We use it in our Office setting, as well as for my clubs in college as a way of doing conference calls between executive board members. The chat to video functions make for smooth meetings, and every new person who is brought onto a call for the first time is impressed with the software.

Accessible, easy to use, and convenient.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Google Hangouts saves a lot of time. Because most companies nowadays have Google accounts, but don't use a standardized messaging app, it is extremely convenient that Google has a built-in messaging app: Hangouts.

Back when my company did not use Hangouts, it was difficult to communicate with my coworkers. Not all of us used the same messaging softwares, which made it more difficult for us to communicate effectively. After beginning to use Hangouts, it was much easier to communicate with others. Because Hangouts was easily accessible and connected to our Google accounts, communicating with others became a breeze.

Notifications are easy to receive, there is a nice app for Hangouts, and Hangouts has just as many features as any other popular messaging software.

Overall, Hangouts has strengthened the bonds between my team; it has allowed for easier communication among us.

Cons: Google Hangouts does not have many cons. If I had to say the one thing I liked least about it, it would be that the time it takes to open the software can be a bit long. However, that is the same with other messaging softwares, and is not just limited to Google Hangouts.

Overall: I received the benefit of time from Google Hangouts. Once my team and I started using Hangouts, we no longer have to download new messaging software, since we all use Google accounts at my company.

Google Hangouts has also strengthened the bonds between my coworkers and me. Communication between people is a large aspect of work, and Google Hangouts has allowed for us to communicate more effectively, which increased our bonds as a team.

Capterra loader

Useful, easy to use, unique features.

Sep 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I have mostly used Google Hangouts for personal purposes, it is handy among users of Google accounts, but it has more benefits than what I expected that I ended up discovering after I started working in the IT field.

At our virtual office we tend to use Google Hangouts as an option for Presentations. I never understood why, since we use many other communication alternatives, but I came to the realization that Google Hangouts have a very easy to use option to show pre-recorded videos.

The servers tend to be very stable and can hold up to multiples users watching a presentation at the same time.

It is very easy to use, and connect with someone almost instantly as long as they have a Google account.

It is for the most part very straightfoward.

Cons: To be honest, for the most part there is really not too many negative things worth mentioning about Google Hangouts, but here comes a few:

It is not the most reliable option to keep track of a conversation, since it doesn't really save the chats, it is mostly useful for certain instances only.

Can only be used by users with a Google account.

There are other competing alternatives that offer a broader set of options (I do not really think that Google is looking to compete with them, but actually offer something simple).

Overall: It is quite useful for certain instances, works marvelous to video-chat with a friend for a bit or for a Company's presentations (Such as welcoming new employees that work remotely, or even for training purposes). It is a good and handy alternative to keep in touch.

An easy and reliable tool for professional communication.

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Hangouts has been emerging in the market as one of the leading potential tool for professional and personal communication use. We can use this tool for professional video meetings, individual calls and sharing messages. We can also add up the people from the contacts and efficiently can proceed with video and audio calls. It is quite easy to use and efficient to get connected with our professional colleagues. The highlight feature of this tool is that we can also use it as a mode of communication even in the most busy and strictly professional environment. The hangouts is easily integrated with our google account and we can have access to our account anytime and anywhere.

Cons: Although, I'm a beginner and basic user of this tool. But by far the issues that I've personally experienced is that the most of the people are not yet fully using the Hangouts as the main mode of communication. It's like this tool lacks the popularity among the professionals. Also with the slower internet , the video gets extremely blurred and the audio quality is also disrupted.

Overall: I've found the Google Hangouts as the most convenient and efficient tool to use till date. It consists of all the features and required tools to professionally get connected with our professional circle. I mostly use it for making video calls to my professional colleagues and the family members. I also often deliver training sessions over the video call using Hangouts. It has already saved me from hectic of switching from one tool to another for reliable and user-friendly video calling experience.

Solid IM and Chat Tool

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: As with most things Google creates, Hangouts is a solid, easy-to-use platform for chat/IM. It works well for this purpose and you can even share images, files and links through chat. I have only done the phone call feature once and that experience was satisfactory. The mobile app works very well and it's very useful when you are not in front of your laptop. The mobile interface works very much the same as web app so there is no learning curve there.

Cons: I don't like how conversations are organized. In today's world of cell phone texting, I would much rather have conversations be additive so it's not so cluttered on the left-side conversations pane. Here is an example: I work with a team of 6. If I start a conversation with say, three of them, and then start another conversation several days later with the same three people, I get two conversations to track instead of just one. I also don't love the interface for how you add people to a conversation.

Overall: Overall, Google Hangouts is pretty simple, easy-to-use and functions well as a chat/IM tool. It does not have the greatest layout or a bunch of bells and whistles but it is serviceable for sure and at the low cost of FREE, it's a solid option.

My experience with Google Hangouts

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: For instant commuincation, I would recommend this software. It allows you to communicate instantly , no need to download anything, or wait for it to open. It's the first thing I oen on my computer and stays there all day, even when you minimize it it allows you to see if you have a message by showing a color. Of course you have the sound, but normally because I'm on an open floor I silence it. You are able to send links, pictures, images, documents. One of the most valauble assests is that if your on a call you can instantly type and tell the other person's on the Hangouts your on a call. And then if yo leave your computer I am able to keep the comversation because it is on my phone as well. No time lapse...instant communication.

Cons: The only issue I have is to be able to drag the message window from one screen to the other, it isn't always easy, not sure why.

Overall: The benefits far out way any issue. Instant communication, also your able to pull up past conversation and print so you have a record of your information. Very accessable with sharing images, documents, web links, pictures. I love this software for office communication, it's efficient, easy access, dependable and very user friendly.

Capterra loader

Google Hangouts guarantees effective communication

Jan 27, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Google Hangouts facilitates communication inside and outside the company, also has a version for computers and another version for mobile phone or tablet that will allow us to stay connected anywhere with Internet access. What I like most is that several people can participate in the same video calls simultaneously, so it is ideal for conducting conferences and meetings online. Another advantage of this software is that it allows you to upload documents and share them with other users, it also allows you to share your current location and send voice messages to other users.

Cons: The biggest disadvantage of this software is that it depends completely on the internet, if our internet connection is low then the calls and video calls will have low quality. In addition, sometimes the chat screen freezes and it is necessary to restart the application to be able to resume the service.

Overall: Google Hangouts has definitely solved the communication problems in our company. This tool helps us to organize meetings and conferences much more flexible since being through the internet does not require the physical presence of people in a specific place, this allows us to save a lot of time and be more productive.

Capterra loader

The best software on the market for making video calls.

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Hangouts is one of the most powerful software I have managed to make video calls and establish connection with people remotely. Hangouts has one of the most interesting elements for me and s that I can link my Hangouts account to my Gmail mail, very ideal because I manage a gmail account in my work environment, allowing me to have my work contacts linked to Hangouts and be able to make video calls with them, maintaining a good communication in my work environment. This benefit is very interesting because we can make work meetings with this software, as it allows a total of 10 people per video call, this makes the time I yield quite because we do not depend on coinciding in a physical space to make our meetings. And another element to rescue within the positive things of Hangouts is that my conversations can be saved in the cloud.

Cons: Previously I used this software to send written messages, however I noticed that in other text messaging and multimedia software there were better options to send messages and I stopped using Hangouts as my first option for sending text messages. I would recommend that the Hangout technical team incorporate aspects that nourish the software more, such as knowing that messages, voice memos and multimedia messages reach the recipient.

Capterra loader

Simple but effective communication tool

Jan 27, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about Hangouts is that fast and easy to use. It encourages conversation unlike emails. Once you send a message, it is delivered instantly. You can send a message or video call anyone if they are online and you have their email addresses. I find it professional to use Hangouts in the workplace instead of any other communication app.

Cons: Unlike the phone text messages, the recipient must be online to receive a message. Some people rarely login to their Gmail accounts and may take long before they read your message. Even when you can see that the other person is online, you can't ascertain that he or she has read your message especially if he or she decides not to respond to it. Some apps let you know if the recipient has read your message.

Overall: We usually use Hangouts for work related chats and it has worked effectively. When you can't call and let everyone around you know what you are talking about, Google Hangouts is the best option. You can seek clarification, ask questions, seek options or contribution of the workmates without leaving your desk. Use of personal mobile phones is discouraged in my workplace so we find it professional to login to our Gmail accounts and chat with Hangouts when necessary.

Best Chat App I've used so far!

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There were three things that stood out to me in particular - cross platform synchronization, bright, colourful, plentiful stickers and emoticons, and the great UI.

The cross-platform sync is awesome! I can start a conversation on my computer for faster input and easy file attaching, then if I have to leave, I can continue on my phone on the go. I really feel like I can talk to anyone, anywhere! The sync is much more reliable than many other apps I've used with similar features, syncing messages and the like in barely a second.

The emoticons and stickers are great! I just really like the style they have, and you can always add other sticker packs for different purposes.

Finally, I love the UI. Messages feel clean and spacious, unlike, say, Snapchat, without sacrificing too much space on the screen. Google's material design is always pleasing to the eyes.

Cons: I do have a few complaints. While the big spacing between the chat bubbles usually makes for a pleasant view, sometimes it is annoying when sending several shorter, one-line messages on my phone.

That's really my only complaint.

I don't need to register my phone number.

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What I like most is that it is a free application, with only my Gmail account I can have this instant messaging service both on the PC and on my Smartphone or Tablet, I don't need a separate registration or register my phone number, but it comes integrated with the same Gmail account and I can send direct messages to my contacts. You can make calls, video calls and voice calls, has an extension for Google Chrome that works perfectly, acts in the background and notifies of each incoming message. I love Google products because they are perfectly integrated and free.

Cons: You can't send voice messages.

It's not a very popular service and, although people have an account in Gmail, not everyone uses Google Hangouts.

Overall: I keep in touch with many of my clients through Hangouts, as well as other instant messaging services. Although it's not the service I use the most, some clients prefer to use it, so it's important for me to have it available on my devices. I like that communication with my clients is effective and immediate, and Google Hangouts offers me both for free. I also protect my phone number by not having to use it to register or share it with others. Google products are excellent and my favorites.

Capterra loader

A tool to boost your business

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Many will believe that hangout is just another mass communication channel. However, if we want to take this issue to the corporate area, it is impressive how many uses can be given to a platform like this.

I speak of making the internal communications of the organization easier, of videoconferences, of sharing contents and even the screen of your computer. I'm talking about connectivity through your mobile app.

I know examples of small organizations in which there are no communication channels of their own and with tools like this, they have managed to optimize communication with their employees through tools like this.

Cons: Based on my user experience, I could say that one of the elements against, is the impossibility of adding more than 10 participants to a videoconference. I think it's something that could improve and give value to the tool.

Overall: concluding, I think it is a great communication tool for business. If you already have a Gmail account, then it's worth trying. Especially if you see yourself reflected in the mirror with those companies that today have internal communications problems because they do not live in digital environments like this