# MedTrainer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MedTrainer the right Credentialing solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176583/MedTrainer/reviews --- MedTrainer 4.3 (148) [View alternatives](https://www.capterra.com/p/176583/MedTrainer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of MedTrainer Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “MedTrainer is great for compliance checking for our healthcare practice.“ April 9, 2026 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Medtrainer was not helpful in any of the trainings I specifically needed for my business even though it was a cheaper option than most and sounded great during the sales pitch. When following the contract on how to cancel our services.“ November 20, 2025 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “One feature they have is AI which does make working on their platform easier!“ April 9, 2026 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “My business barely used Medtrainer and it did not fulfill the our need but we paid for it for one year.“ November 20, 2025 NM Nancy M CredentilaingHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that i can include a lot of info on enrollments and track it.“ July 14, 2025 NT Noah T Compliance ClerkHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “It is not as customizable as I would like it to be at times.“ July 14, 2025 VG Vanessa G Training Compliance SpecialistIndividual & Family Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I love that medtrainer classifies some of the trainings under compliance/regulatory categories, as this is what my agency cares the most about, so it's easy to look for those particular courses and maintain them as a learning priority.“ May 27, 2025 JL Jenn L Center AdminstratorHealth, Wellness and Fitness, 10,001+ employeesUsed the software for: More than 2 years. “The only issue I have had is onboarding a new employee that has worked at another location.“ July 9, 2025 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristin H. owner Medical Practice Used the software for: 2+ years ### "Great Compliance and Credentialing!" April 9, 2026 5.0 We have had a great overall experience with MedTrainer and definitely feel audit ready with their compliance program. Pros MedTrainer is great for compliance checking for our healthcare practice. One feature they have is AI which does make working on their platform easier! We use MedTrainer for credentialing as well. Cons MedTrainer assigns you a specific representative to use- sometimes the customer service isn't as fast as I would like for credentialing. Review Source Response from MedTrainer April 21, 2026 We're thrilled that MedTrainer is helping your organization feel audit-ready and that our compliance program and AI features are delivering real value. We're glad you're using the platform for both compliance checking and credentialing. We appreciate your feedback about response times on credentialing support and will ensure our team addresses this. Your success is our priority. Thank you for choosing MedTrainer! LF Lisa F. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Medtrainer review" July 10, 2025 4.0 It has been an overall good experience in the few years our practice has been using Medtrainer and I hope the practice decides to stay with this program! Pros Medtrainer is easy to use, both at the administrative level and the student level. The dashboards are easy to read/understand/navigate. Cons Inability to run reports easily. Our organization is large and split into multiple divisions. I used to be able to run (at any time) an easy report showing me who had open coursework to complete. Now I don't have that ability to do so easily. Switched from [Healthicity Compliance Manager](https://www.capterra.com/p/156138/Compliance-Manager/) Company chose a different compliance platform Review Source NW Nicole W. Program Director Mental Health Care Used the software for: 1-2 years ### "DO NOT RECOMMEND " November 20, 2025 1.0 Overall experience was not worth the cheaper price, it hindered the overall point of the need, low quality customer service, poor sales tactics. Would not use again and would not recommend to others. You get what you pay for. Just pay for Relias. Pros I liked what the sales guy sold me on, which I never got. Now that I am trying to leave he said he will get it for me. Such as the specific trainings I need for my patient population, state and federal requirements and accreditation requirements. Cons Pretty much everything. I was sold a lie. I did not find it to be user friendly. But that could have been because I was told I was getting something I was not. So when I looked for those functions to teach myself, they were not there. When I asked questions, I was met with responses like "did you watch that training video" and I sure did. Medtrainer was not helpful in any of the trainings I specifically needed for my business even though it was a cheaper option than most and sounded great during the sales pitch. When following the contract on how to cancel our services. We were locked in for one year, then after that it went month to month, we would need to provide a 30 day notice of termination of services, then Medtrainer would send you a termination of services survey. I did all of those steps, they sent me the survey, completed that, then after was met with "oh you did not read the fine print and we actually signed you into an other year actually automatically" Then was offered we can add those specific trainings you would like. I asked "The ones I was told were available to me to begin with and the templates for policies and procedures I was told that were available to me too that are not there". My business barely used Medtrainer and it did not fulfill the our need but we paid for it for one year. Alternatives considered [Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing MedTrainer Sales pitch was great and seemed promising. Review Source JL Jessica L. Nurse Educator Hospital & Health Care Used the software for: 6-12 months ### "Overall Great Learning Module " May 21, 2025 5.0 Overall it is a great learning module for our organization and it gets the job done. I think that MedTrainer (once you get used to using it) is very user friendly. Pros Very user friendly and staff are responsive to assist with troubleshooting IT issues that may arise. Cons Sometimes there are login issues with the SSO login. There are not enough learning modules available for specific learning for different departments like ER/Obstetrics. Switched from [HealthStream Learning Center](https://www.capterra.com/p/232229/HealthStream-Learning/) I am guessing cost association, but unsure at this time Review Source Response from MedTrainer June 2, 2025 We are sorry to hear you've experienced login issues with SSO and found our learning module library lacking for specific departments. We understand the frustration this can cause. Our customer support team is readily available and happy to assist you with any login difficulties you encounter in the future. Additionally, please know that our learning team continuously reviews customer feedback to identify needs and expand our course offerings. We appreciate you bringing these points to our attention. AO Ashley O. Provider Relations Manager Hospital & Health Care Used the software for: 2+ years ### "Great for Payer Enrollments, Credentialing features could use some work" July 7, 2025 5.0 Overall, despite some frustrations, I am very pleased with the platform. It definitely helps streamline the payer enrollment process. Pros I appreciate the ability to easily track payer enrollments and the customized reporting. I also use the Provider Enrollments dashboard frequently (although I wish it showed some different information). The Privileges and Appointments section is nice to have all approved packets in one place but also like that it connects to the providers profile. Cons I do not like the Credentialing features. They arent really functional. I also dont like how updates are released half done; they affect the way the platform operates and I have to either create workarounds until the full functionality is released or do the same action multiple times in different places. Review Source JV Joseph V. HR Hospital & Health Care Used the software for: 2+ years ### "Will not use or recommend MedTrainer" May 27, 2025 1.0 Poor. Unwilling to work with its customers. Poor customer service. Would not recommend to anyone in the future. Pros We were not a fan and found better solutions to our needs, however, we were stuck in a contract that was no longer meeting our needs. Cons Poor customer service. Difficult to navigate. Not enough trainings outside of the medical field. There are better companies out there that provide a better product at a more reasonable price. Switched from [Varify.io](https://www.capterra.com/p/236618/Varifyio/) MedTrainer over promised and undelivered and left us in a long contract. Review Source Response from MedTrainer June 2, 2025 Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’re actively working to improve both our platform and our customer service, and your input helps us do that. If you’d be open to sharing more details, we’d appreciate the chance to learn from your experience. You can reach us anytime at marketing@medtrainer.org. JM Jennie M. Clinical Data Administrator Hospital & Health Care Used the software for: 2+ years ### "Overall easy to use and multifunctional" July 7, 2025 4.0 We have been on Medtrainer for 8 years and seen many improvments and updates. Very response with support if there are issues. Pros Easy to use and multifunctional. Use of colors and large font make it easy to navigate and see. Regular enhancements and improvements for optimizing the Administrator experience. Cons OnBoarding not functional-it initiates on the date the employee was entered instead of the hire date Review Source ML Miriam L. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Medtraining rating " July 8, 2025 5.0 My overall experience with Medtrainer is that it is an awesome system. Having one area to track employee information, trainings, licenses as well as having the capability of assigning policies is a game changer. It is definetely an awesome system. Pros I love the course authoring tool. Haing the ability to create our own training modules is excellent. Cons Modules don't always work. The response time from our service rep should improve. And the response time for tickets should improve. Review Source Response from MedTrainer July 10, 2025 We love that MedTrainer is effectively meeting your organization's needs and helping you maintain compliance. We sincerely apologize that our support team has not met your expectations and will be sure to relay this feedback. Our team is dedicated to providing quick and helpful responses. AN Ariel N. Hr and Payroll Admin Hospital & Health Care Used the software for: 2+ years ### "Efficient and User-Friendly Compliance Solution" July 8, 2025 5.0 My overall experience with MedTrainer has been positive. The platform is user-friendly and makes it easy to complete training modules, manage compliance, and access important documentation all in one place. Customer support has also been responsive when we needed assistance. It's a solid tool for healthcare compliance and training management. Pros The thing I liked most about MedTrainer is how centralized and organized everything is. The automated reminders for expiring certifications and the ability to assign courses to staff easily are especially helpful. Cons Occasionally, some training content feels a bit repetitive, but overall the system is efficient and saves time. Review Source LB Lisa B. HIM Manager Medical Practice Used the software for: 2+ years ### "My Go To Program!" September 5, 2025 5.0 MedTrainer is amazing! To be able to have access to multiple tasks all in one program has been a blessing. Pros Being able to place multiple pieces of required information in one place. From credentialing, employee tracking, training, education credits, to policy and procedures, the options are in abundance. Cons Would like to see a training repository on the operation of and the different functions of MedTrainer available when needed to reference/refresh. Review Source NT Noah T. Compliance Clerk Hospital & Health Care Used the software for: 1-2 years ### "It's Worth Becoming an Expert" July 14, 2025 4.0 Fairly positive. My complaints are so small that it does not take away much from the experience, personally Pros I like it is as helpful as you want it to be. The deeper you get into its functionality, the more use you get out of it for your company Cons It is not as customizable as I would like it to be at times. I would like to expand the SDS binder to be more specific to certain roles, just so organization looks a lot nicer Review Source TM Tasha M. Regional Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Medtrainer! Great for your business" July 8, 2025 5.0 Great! The support team has been very helpful and great resource . Overall, the program is very user friendly. Pros Easy access to courses for staff. Also great reports for OSHA regulations! Highly recommend to all businesses. Cons When assigning courses there are two due dates that can get confusing. The excessive emails when an employee has completed a course Review Source Response from MedTrainer July 10, 2025 We're happy that our MedTrainer courses have assisted your organization in maintaining compliance and that you feel supported by our teams. To clarify, each course has both a due date and an expiration date. The due date indicates the ideal completion timeframe, while the expiration date signifies the absolute last day the course can be accessed. We hope this explanation addresses your concerns. Please don't hesitate to reach out to your Customer Success Manager if you have any further questions. RF Robin F. ASC Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great training site" July 8, 2025 5.0 So far experience remains good and we continue to use it, i have not found a better value out there yet. Pros Education is great and has good variety of subjects and they keep you engaged with testing throughout. Cons Setting up the trainings, is a little difficult but doable and you can track who has not done there training and reassign as needed. Review Source Response from MedTrainer July 10, 2025 Thanks for the great feedback on our engaging education and platform value. We're actively improving the training setup and offering onboarding paths to automate course assignments by role, location, or department. Contact your CSM for help with these features or any questions. JF Jennifer F. Executive Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great user-friendly platform" December 1, 2022 5.0 Our overall experience with MedTrainer has been great. There are very little cons and countless pros to using their system. Pros I really love how easy MedTrainer is to use and navigate for both the 'students' and the 'admins'. It makes assigning courses, training documents, and protocols super easy. Using MedTrainer as a LMS has been a great success for us. Cons There are some delays in getting support from the customer service team (not all answers are received within 24-48 hours). Sometimes the system does have some lag and it can take some time to update a course, training document, or bundle. I also wish we had the opportunity to create and generate our own custom reports for analytics. Review Source DB Debbie B. Accounting Manager Medical Practice Used the software for: 1-2 years ### "MedTrainer" July 2, 2019 5.0 With Med Trainer we can easily assign training to employees and follow up on completion. We can also track training received outside of Med Trainer. The interface with ADP has eliminated data entry for new hires. We go right to assigning training. SDS management has always been a problem. We now have easily accessible binders on line. The link with McKesson captures over 90% of our new SDS sheets. We finally have an efficient way of tracking our contracts. We can easily view a copy. Med Trainer notifies us when a contract is about to expire. Everything we have tried with Med Trainer has been a time saver. We are much more efficient now. Pros It easily manages many time consuming tasks. Cons It needs more flexibility in security assignments Review Source Response from MedTrainer September 24, 2019 Debbie we truly appreciate you taking the time to leave us this review, and so happy to know that MedTrainer has freed up more time and streamlined your onboarding with our ADP integration. And our consistent updating of McKesson SDS seems to be working great for you as well! I will forward your feedback on to our development team about flexibility in security assignments, and maybe we can improve this feature in the future. It's feedback like this that helps us continue to make MedTrainer better, easier, and more effective for customers like you. Thank you so much again! CT Candace T. Director of Human Resources Medical Practice Used the software for: 2+ years ### "Customer Service has been awesome. " July 3, 2019 4.0 The product has been very helpful with moving training forward for our organization. Customer Service has been excellent . Our rep, has been one of the main reasons we are very satisfied. Pros It's very fluid and evolving with the demand and need. It has evolved tremendously since we have been with them. That's exciting. Cons Sometimes uploading is very slow. This causes people to get frustrated with trying to get courses completed and for us to run reports. Review Source Response from MedTrainer September 23, 2019 Candace, thank you so much for leaving us a great review! We're happy to know that MedTrainer has grown with you and is meeting your needs. Sorry to hear about some of the issues you've been having with uploading to the system, and I'm going to pass along your feedback to our development team to see if we can make some improvements for future use. Feedback like this drives us to constantly make MedTrainer better and easier to use for our customers, and we truly appreciate you as one! WP Wendy P. HR/Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "MedTrainer is a lifesaver for HR departments of one!" July 2, 2019 5.0 We once had to close our practice to two hours and bring in a consultant to lead a boring 2-hour class on OSHA and HIPAA regulations--this cost us revenue. Now we can assign courses in not only OSHA and HIPAA guidelines but can add custom courses and staff development training too --all at lightning speed and our staff can access the site 24/7 to make the training fit our schedule--and no lost time to do it. Pros Very easy to use and was very easy to set up initially--their support staff did most of the heavy-lifting! Our staff find the site easy to navigate and the flow is logical. Cons That we didn't find it before now! We did have some reporting features we desired but the support team helped us work with the design team and they made it happen. Review Source VR Verified Reviewer Student physician Medical Practice Used the software for: 2+ years ### "Not the greatest learning tool" September 9, 2019 3.0 Good luck with this one, I hope you have better luck then I have had with it! Pros I have been in the medical education system for along time and have had to use this throughout my training. It does allow for a wide range of options for teaching the student, but overall it is frustrating and annoying to use. There has been okay customer support, but it overall doesn’t match some of the other options out there! Cons It is hard to use and is very figity. It has several glitches and is not user friendly at all. It takes a big learning curve and overall is just not worth the time. It is affordable though, which is a positive. Review Source Response from MedTrainer September 23, 2019 Thank you for leaving us a review, and we're sorry you didn't have such a great experience. We're constantly improving our system to meet the needs of many types of offices and organizations. We always welcome comments and suggestions to help us better improve our platform, and feel free to email us at info@medtrainer.com to let us know how we could improve your experience in the future. We offer training and live assistance to our customers when they need help. Thank you again. EM Evan M. Director of Safety Hospital & Health Care Used the software for: 2+ years ### "review" November 26, 2019 3.0 Medtrainer helps us have a transparent training program. The Tech support is friendly and helps out quickly. Pros It gets my safety compliance done and I can get customer support quickly and easily. Cons There are a lot of "clicks" to perform tasks. The software is slow many times. I have difficulty with having classes on auto-repeat, the system seems to get mixed up once I un-assign courses that were not complete. I would prefer to be able to make custom reports. Reason for choosing MedTrainer I was not involved in this process. Review Source RP Rebecca P. Safety Officer Medical Practice Used the software for: 2+ years ### "A Plus For Healthcare" December 3, 2019 4.0 Pros Software is kept up-to-date on current laws so one does not have to worry about ensuring that it is; there are CEUs attached to some of the trainings; program is easy to use. Cons There are certain courses that need to be in place, i.e. USP 800, or HIPAA for chemical dependency practitioners that is not available. Review Source JW Jennifer W. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "Neutral" December 2, 2019 4.0 Pros I don't find the system to be the most intuitive. It takes a lot of conditioning to remember each specific step. However, the value is there. \[SENSITIVE CONTENT HIDDEN\] , in customer service, is great. Cons UI is not the best but it does what we need, for the most part. Course catalog needs updating and improvement. Review Source VR Verified Reviewer Medical Prior Authorization Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Makes Learning Fun! " June 14, 2021 5.0 It makes uploading and organizing training materials so easy! Pros It was such a good improvement from our previous learning and training platform. Makes learning fun again. Cons nothing. I love it! Review Source VR Verified Reviewer Practice Manager Medical Practice Used the software for: 2+ years ### "Excellent Compliance Training & Document Review" November 26, 2019 5.0 As a Practice Manager of two busy Internal Medicine clinics, by using MedTrainer, I'm able to ensure my staff are receiving the most up to date safety training. In addition, it gives me an online central location for storing and update my important documents relating to L&I, HIPAA, Policies & Procedures, and more. Pros I really like that I can make sure my entire staff has THE most up to date training in regards to CMS, OSHA, and many more that are required in the Healthcare community to ensure the safest possible environment for my staff. Safety through education. Cons It's hard to assign training to new staff without involving customer support. Review Source TB Teri B. HR Medical Practice Used the software for: 2+ years ### "Lacks Customization and Administrative Ease" November 22, 2019 1.0 Pros Course offerings are broad, however there are some bugs and grammar issues with certain courses. Cons Lacks ability to be customized based on our needs. We were promised certain features that were either not available or did not work as promised. Continual problems with course freezing. Requires manual intervention to work as we need it which is not what was promised. We are very unhappy and are actively looking at other providers. Review Source PB Peggy B. Laboratory Manager Hospital & Health Care Used the software for: 1-2 years ### "Laboratory" January 2, 2020 3.0 The Training is covering most training . But it is important to have updated courses so that employees are engaged. Video courses would be a plus. Pros Intuitive program and affordable Flexibility, customization Cons The program does not address all aspects of Healthcare safety: Chemical Hygiene Plan Laser Safety Radiation Safety for Imaging: CT, MRI, Echo, Laboratory Safety Hazardous Waste, Pharmaceutical, Chemical, BioHaz. Electrical and Maintenance Reason for choosing MedTrainer The Technical Service department was will to work with me to design a good program. They modified the SDS files to make it easier to search for chemicals. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.