# MedTrainer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MedTrainer the right Credentialing solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176583/MedTrainer/reviews --- MedTrainer 4.3 (148) [View alternatives](https://www.capterra.com/p/176583/MedTrainer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of MedTrainer Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews VG Vanessa G Training Compliance SpecialistIndividual & Family Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I love that medtrainer classifies some of the trainings under compliance/regulatory categories, as this is what my agency cares the most about, so it's easy to look for those particular courses and maintain them as a learning priority.“ May 27, 2025 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Medtrainer was not helpful in any of the trainings I specifically needed for my business even though it was a cheaper option than most and sounded great during the sales pitch. When following the contract on how to cancel our services.“ November 20, 2025 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “MedTrainer is great for compliance checking for our healthcare practice.“ April 9, 2026 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “My business barely used Medtrainer and it did not fulfill the our need but we paid for it for one year.“ November 20, 2025 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “One feature they have is AI which does make working on their platform easier!“ April 9, 2026 JL Jessica L Nurse EducatorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes there are login issues with the SSO login.“ May 21, 2025 NM Nancy M CredentilaingHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like that i can include a lot of info on enrollments and track it.“ July 14, 2025 NW Nicole W Program DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I did not find it to be user friendly. But that could have been because I was told I was getting something I was not.“ November 20, 2025 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashlie C. Nurse Administrator Hospital & Health Care Used the software for: 1-2 years ### "Efficiency Improvement" November 22, 2019 5.0 Risk management has been more organized. I also utilize the organization functionality to perform my own credentialing. I used to have an excel document where every medical staff member had their credential expiration date listed and I had to manually keep up with this. With Medtrainer, I am able to run a report as often as I would like and the credentials that are valid, expiring, or expired will populate in an excel document. My staff love that the program can be accessed from anywhere, including their mobile device. My learning compliance has increased since implementing the system. Pros Medtrainer has endless functionality that can enhance many areas of ones practice. I personally do not utilize the program to its fullest potential, but what I do use the program for has saved my valuable time and helped me stay better organized. I love the incident reporting component. My staff are able to complete incident reports easily and they are more timely then on paper. Enforcing time restrictions for incident reporting is also easier. Cons There are some attributes that are not user friendly and you have to either know for sure how to access the functions as opposed to "figuring it out". Thankfully, the support line is very knowledgeable and they are able to explain how to do something quickly and easily. Assigning the learning courses can be challenging and re-assigning courses is not user friendly. Review Source JL Jessica L. Nurse Educator Hospital & Health Care Used the software for: 6-12 months ### "Overall Great Learning Module " May 21, 2025 5.0 Overall it is a great learning module for our organization and it gets the job done. I think that MedTrainer (once you get used to using it) is very user friendly. Pros Very user friendly and staff are responsive to assist with troubleshooting IT issues that may arise. Cons Sometimes there are login issues with the SSO login. There are not enough learning modules available for specific learning for different departments like ER/Obstetrics. Switched from [HealthStream Learning Center](https://www.capterra.com/p/232229/HealthStream-Learning/) I am guessing cost association, but unsure at this time Review Source Response from MedTrainer June 2, 2025 We are sorry to hear you've experienced login issues with SSO and found our learning module library lacking for specific departments. We understand the frustration this can cause. Our customer support team is readily available and happy to assist you with any login difficulties you encounter in the future. Additionally, please know that our learning team continuously reviews customer feedback to identify needs and expand our course offerings. We appreciate you bringing these points to our attention. NW Nicole W. Program Director Mental Health Care Used the software for: 1-2 years ### "DO NOT RECOMMEND " November 20, 2025 1.0 Overall experience was not worth the cheaper price, it hindered the overall point of the need, low quality customer service, poor sales tactics. Would not use again and would not recommend to others. You get what you pay for. Just pay for Relias. Pros I liked what the sales guy sold me on, which I never got. Now that I am trying to leave he said he will get it for me. Such as the specific trainings I need for my patient population, state and federal requirements and accreditation requirements. Cons Pretty much everything. I was sold a lie. I did not find it to be user friendly. But that could have been because I was told I was getting something I was not. So when I looked for those functions to teach myself, they were not there. When I asked questions, I was met with responses like "did you watch that training video" and I sure did. Medtrainer was not helpful in any of the trainings I specifically needed for my business even though it was a cheaper option than most and sounded great during the sales pitch. When following the contract on how to cancel our services. We were locked in for one year, then after that it went month to month, we would need to provide a 30 day notice of termination of services, then Medtrainer would send you a termination of services survey. I did all of those steps, they sent me the survey, completed that, then after was met with "oh you did not read the fine print and we actually signed you into an other year actually automatically" Then was offered we can add those specific trainings you would like. I asked "The ones I was told were available to me to begin with and the templates for policies and procedures I was told that were available to me too that are not there". My business barely used Medtrainer and it did not fulfill the our need but we paid for it for one year. Alternatives considered [Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing MedTrainer Sales pitch was great and seemed promising. Review Source LF Lisa F. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Medtrainer review" July 10, 2025 4.0 It has been an overall good experience in the few years our practice has been using Medtrainer and I hope the practice decides to stay with this program! Pros Medtrainer is easy to use, both at the administrative level and the student level. The dashboards are easy to read/understand/navigate. Cons Inability to run reports easily. Our organization is large and split into multiple divisions. I used to be able to run (at any time) an easy report showing me who had open coursework to complete. Now I don't have that ability to do so easily. Switched from [Healthicity Compliance Manager](https://www.capterra.com/p/156138/Compliance-Manager/) Company chose a different compliance platform Review Source GC Gabby C. RN Hospital & Health Care Used the software for: 6-12 months ### "MedTrainer review" May 28, 2025 4.0 Pros MedTrainer is a great site to use for uploading modules that align with hospital policies and regulations. Cons MedTrainer can be slow to upload certain content. The calendar on the student dashboard does not update to the latest class dates available. Switched from [HealthStream Learning Center](https://www.capterra.com/p/232229/HealthStream-Learning/) Not sure, I was not in charge of choosing the program Review Source Response from MedTrainer June 2, 2025 Thank you for the feedback! We’re glad to hear that MedTrainer is helping with uploading and aligning content to your hospital’s policies. We appreciate the note on content upload speed and calendar updates. We’ll pass this along to our product team as we continue making improvements. JV Joseph V. HR Hospital & Health Care Used the software for: 2+ years ### "Will not use or recommend MedTrainer" May 27, 2025 1.0 Poor. Unwilling to work with its customers. Poor customer service. Would not recommend to anyone in the future. Pros We were not a fan and found better solutions to our needs, however, we were stuck in a contract that was no longer meeting our needs. Cons Poor customer service. Difficult to navigate. Not enough trainings outside of the medical field. There are better companies out there that provide a better product at a more reasonable price. Switched from [Varify.io](https://www.capterra.com/p/236618/Varifyio/) MedTrainer over promised and undelivered and left us in a long contract. Review Source Response from MedTrainer June 2, 2025 Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’re actively working to improve both our platform and our customer service, and your input helps us do that. If you’d be open to sharing more details, we’d appreciate the chance to learn from your experience. You can reach us anytime at marketing@medtrainer.org. AO Ashley O. Provider Relations Manager Hospital & Health Care Used the software for: 2+ years ### "Great for Payer Enrollments, Credentialing features could use some work" July 7, 2025 5.0 Overall, despite some frustrations, I am very pleased with the platform. It definitely helps streamline the payer enrollment process. Pros I appreciate the ability to easily track payer enrollments and the customized reporting. I also use the Provider Enrollments dashboard frequently (although I wish it showed some different information). The Privileges and Appointments section is nice to have all approved packets in one place but also like that it connects to the providers profile. Cons I do not like the Credentialing features. They arent really functional. I also dont like how updates are released half done; they affect the way the platform operates and I have to either create workarounds until the full functionality is released or do the same action multiple times in different places. Review Source JM Jennie M. Clinical Data Administrator Hospital & Health Care Used the software for: 2+ years ### "Overall easy to use and multifunctional" July 7, 2025 4.0 We have been on Medtrainer for 8 years and seen many improvments and updates. Very response with support if there are issues. Pros Easy to use and multifunctional. Use of colors and large font make it easy to navigate and see. Regular enhancements and improvements for optimizing the Administrator experience. Cons OnBoarding not functional-it initiates on the date the employee was entered instead of the hire date Review Source ML Miriam L. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Medtraining rating " July 8, 2025 5.0 My overall experience with Medtrainer is that it is an awesome system. Having one area to track employee information, trainings, licenses as well as having the capability of assigning policies is a game changer. It is definetely an awesome system. Pros I love the course authoring tool. Haing the ability to create our own training modules is excellent. Cons Modules don't always work. The response time from our service rep should improve. And the response time for tickets should improve. Review Source Response from MedTrainer July 10, 2025 We love that MedTrainer is effectively meeting your organization's needs and helping you maintain compliance. We sincerely apologize that our support team has not met your expectations and will be sure to relay this feedback. Our team is dedicated to providing quick and helpful responses. SS Steven S. CDO Compliance Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "One-Stop Training " July 8, 2025 5.0 Our organization relies on MedTrainer for our staff training and BLS as well as state-required courses. Pros Our Annual Staff Training is simple to assign and track in order to stay in compliance. The courses are just what we require. Cons I have no complaints about MedTrainer. The support and staff are always available if there are any issues. Review Source Response from MedTrainer July 10, 2025 Thank you for your fantastic review! We are so pleased to hear that MedTrainer simplifies your annual staff training and helps you stay compliant. It's wonderful to know our courses meet your needs and that our support team is always available. TM Tasha M. Regional Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Medtrainer! Great for your business" July 8, 2025 5.0 Great! The support team has been very helpful and great resource . Overall, the program is very user friendly. Pros Easy access to courses for staff. Also great reports for OSHA regulations! Highly recommend to all businesses. Cons When assigning courses there are two due dates that can get confusing. The excessive emails when an employee has completed a course Review Source Response from MedTrainer July 10, 2025 We're happy that our MedTrainer courses have assisted your organization in maintaining compliance and that you feel supported by our teams. To clarify, each course has both a due date and an expiration date. The due date indicates the ideal completion timeframe, while the expiration date signifies the absolute last day the course can be accessed. We hope this explanation addresses your concerns. Please don't hesitate to reach out to your Customer Success Manager if you have any further questions. JA Jake A. Franchise Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "5 stars to Medtrainer" April 29, 2025 5.0 Overall my experience has thus far been great. Looking forward to working with MedTrainer as our business grows. Pros It is easy to navigate and the customer service is top notch Cons I had a little difficulty understanding how to assign an employee but after a quick discussion with customer service it was resolved. Review Source PP Pooja P. Risk & Compliance Manager Hospital & Health Care Used the software for: 1-2 years ### "MedTrainer Review" July 2, 2019 5.0 MedTrainer staff are extremely responsive and their turnaround time is great. They are always willing to help and stick by their word. They take feedback on their products and customize them to their customers' needs. Above all, you can feel that they genuinely care about their customers' satisfaction. Pros MedTrainer is a great resource. More than that, the customer support and MedTrainer team are what make the software exceptional. They help to truly customize functions based on our needs. Among other things, we were able to transition to electronic incident reporting and ensure a speedy and simple way to deliver required annual compliance training. We are continuously evolving with MedTrainer. Our organization spans across multiple states and MedTrainer (and their team) make sure that we are well taken care of and help us to ensure uniformity within our Compliance Program. Cons The cons tie into the pros. With any IT product there are bound to be issues - however, the MedTrainer team is always quick to help and ensure that it is resolved ASAP so we can return to normal operations. MedTrainer takes feedback and constructive criticism well and adapt to our needs. Review Source KF Kellee F. CEO Hospital & Health Care Used the software for: 2+ years ### "Great product" November 11, 2022 5.0 I have had a great experience with the platform and service thus far and would recommend MedTrainer to anyone. Pros The product is very easy to use and the integration was simple. I appreciate that there are updates and new courses rolled out consistently. Cons We have had a few issues with some courses not allowing staff to move forward in the course to complete. Review Source BK Beth K. IT Systems & Compliance Coordinator Medical Practice Used the software for: 6-12 months ### "MedTrainer Review" November 27, 2019 4.0 My overall experience has been very good and I am happy to have a tracking software but also have the learning online videos for staff instead of sending them off campus to complete some of their required training. Orientation of new staff has been much easier as well because I am able to get their compliance training completed at on-boarding instead of waiting until the next group training is scheduled. Pros I really value the tracking portion of the training. We have always struggled with staying on top of when staff are due to renew their certifications and annual compliance training; so this software has really helped! Cons We signed up to utilize the equipment list and maintenance module. Instead of there being an upload of our current excel equipment list we will have to put each piece of equipment in one by one. I haven't had a chance to sit down and do this yet so I haven't been able to start using that module yet. :( I thought when I signed up for our package, it included some of the CME that clinical staff need and I found out it will cost extra. :( Reason for choosing MedTrainer Recommended by our supply vendor, \[SENSITIVE CONTENT HIDDEN\] Review Source SH Sonia H. Chief Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "MedTrainer Review" July 5, 2019 4.0 MedTrainer helps us meet our HRSA grant requirements and our FTCA training requirements. Pros Training package covers almost all of the required training's we need and what is not there we can have loaded. Also the tracking of the training's assigned and the ability to see how many times the user had to take the training to pass the end of course quiz. Training reports are also great! Cons Sometimes the trainings have a glitch but the problem is always solved in a timely maner. Review Source Response from MedTrainer September 23, 2019 Thank you so much Sonia for the review! We are thrilled that you find MedTrainer helps meet your requirements for HRSA grants and FTCA training. We're constantly upgrading and improving our platform and we appreciate any and all feedback. CC Cindy C. HR Manager Hospital & Health Care Used the software for: 2+ years ### "Gateway Medical Associates Review " November 25, 2019 4.0 My experience has been great. Our account representative is the best and is always there when I need help. His response time is impeccable and he is a pleasure to deal with. Pros The software is pretty easy to navigate. I like all the different features that the software offers. Cons It's sometimes confusing trying to find what you need in regards to where the information is located. There are so many different features that are available I sometimes forget on where to look for what. Reason for choosing MedTrainer I liked what MedTrainer had to offer and again the price was right. Review Source SL Susan L. Credentialing Services Mental Health Care Used the software for: 1-2 years ### "Credentialing" July 22, 2022 1.0 We signed a contract for full service credentialing. We were assured that our specialty was understood by the credentialing staff. This was not the case and in the 14 months we have had this service, we have paid out thousands of dollars and they have only been able to do 1 recredentialing correctly and 1 new credentialing that I have yet to see has worked. They are unresponsive to timelines and have costs us in loss revenue in being late with sending in documents. Do not waste any money on this company. Pros The software seems to be good, easy to use. Upload works well, but reporting is insufficient. Cons Customer service and quality of staffing is extremely poor. Reason for choosing MedTrainer The sales team assured me of the high quality and knowledge of the staff and their accessibility to the customer. None of which was true. Review Source RP Rebecca P. Safety Officer Medical Practice Used the software for: 2+ years ### "A Plus For Healthcare" December 3, 2019 4.0 Pros Software is kept up-to-date on current laws so one does not have to worry about ensuring that it is; there are CEUs attached to some of the trainings; program is easy to use. Cons There are certain courses that need to be in place, i.e. USP 800, or HIPAA for chemical dependency practitioners that is not available. Review Source JW Jennifer W. HR Generalist Hospital & Health Care Used the software for: 2+ years ### "Neutral" December 2, 2019 4.0 Pros I don't find the system to be the most intuitive. It takes a lot of conditioning to remember each specific step. However, the value is there. \[SENSITIVE CONTENT HIDDEN\] , in customer service, is great. Cons UI is not the best but it does what we need, for the most part. Course catalog needs updating and improvement. Review Source VR Verified Reviewer Medical Prior Authorization Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Makes Learning Fun! " June 14, 2021 5.0 It makes uploading and organizing training materials so easy! Pros It was such a good improvement from our previous learning and training platform. Makes learning fun again. Cons nothing. I love it! Review Source VR Verified Reviewer Practice Manager Medical Practice Used the software for: 2+ years ### "Excellent Compliance Training & Document Review" November 26, 2019 5.0 As a Practice Manager of two busy Internal Medicine clinics, by using MedTrainer, I'm able to ensure my staff are receiving the most up to date safety training. In addition, it gives me an online central location for storing and update my important documents relating to L&I, HIPAA, Policies & Procedures, and more. Pros I really like that I can make sure my entire staff has THE most up to date training in regards to CMS, OSHA, and many more that are required in the Healthcare community to ensure the safest possible environment for my staff. Safety through education. Cons It's hard to assign training to new staff without involving customer support. Review Source TB Teri B. HR Medical Practice Used the software for: 2+ years ### "Lacks Customization and Administrative Ease" November 22, 2019 1.0 Pros Course offerings are broad, however there are some bugs and grammar issues with certain courses. Cons Lacks ability to be customized based on our needs. We were promised certain features that were either not available or did not work as promised. Continual problems with course freezing. Requires manual intervention to work as we need it which is not what was promised. We are very unhappy and are actively looking at other providers. Review Source AB Alisha B. CEO Hospital & Health Care Used the software for: Less than 6 months ### "DO NOT use this product for creditialing " January 21, 2022 1.0 Extremely frustrating Pros The demo, which is not a true representation of the actual product Cons I 100% agree with the other reviews that the salesperson oversold the product. They would tell us to input the info and then they would "make it work for us". We spent a great deal of time inputing all of the requested info, just to find out that they could not meet our expectations or needs, nor were they able to follow through with promised functionalities. We attempted to use this product for a couple of months then we decided to terminate our contract for cause and with a 30day notice. They have denied to amicably ressolve our request to terminate stating "not given the 30-day notice to cure properly" DO NOT SIGN A CONTRACT WITH THEM...... Review Source KC Kristine C. RN,CHPN, Assistant Director of Clinical Services Hospital & Health Care Used the software for: 2+ years ### "Medtrainer" July 3, 2019 5.0 Very little difficulties with MedTrainer, however if when we did have an issue it was quickly resolved by the customer service. Pros Easy to use for those who are not computer savvy. The educational topics are perfect for our annual education program. Prompt service Cons No dislikes with the software or service. Review Source Response from MedTrainer September 23, 2019 Thank you so much Kristine for leaving a review! We're thrilled that MedTrainer is easy for your organization to use, and that it meets your educational needs. Our customer support strives to always resolve issues in a timely fashion, and glad you're experiencing that! Again, thanks so much and reach out to us any time you need us. 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