--- title: "OpenPM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenPM Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/176585/OpenPracticeSolutions/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # OpenPM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenPM ## What is OpenPM? A cloud-based practice management and medical billing platform for growing practices and the RCM and billing companies that serve them. The platform is EMR-agnostic, layering onto the EMR your providers already use across 75+ integrations, so you can upgrade how you get paid without a disruptive migration. Native automation works your accounts receivable around the clock, real-time eligibility and claim-status checks keep nothing in the dark, and payer-specific coding checks catch errors before you submit, helping practices reach clean claims rates as high as 98%. Practices run the entire revenue cycle from one system. Billing companies manage every client from a single login and grow margins on automation rather than headcount. Building for billers since 2005, integrating with 75+ EMR and EHR systems, and backed by a US-based support team of former billers. It's all about getting you paid. ## What is OpenPM used for? [Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Recognitions Best ease of use Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Medical Scheduling / 2026 - Revenue Cycle Management / 2026 - Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... - Appointment Scheduling / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Medical Scheduling / 2026 - Revenue Cycle Management / 2026 - Therapy / 2026 ## OpenPM alternatives Highest Rated [4.7 (99)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (568)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176585/OpenPracticeSolutions/alternatives/) ## FAQs about OpenPM Overview ### Which roles and teams benefit most from OpenPM? OpenPM is most used by billing, revenue cycle, and finance teams that manage claims, payments, cash applications, and account follow-up. Practice owners, physicians, and operations leaders use it to oversee financial performance and daily workflows, while implementation and administrative staff support onboarding, billing coordination, and provider services. Answer based on 29 reviews Overview ### What company size and industries is OpenPM built for? OpenPM is built for mid-to-large medical practices and the RCM and billing companies serving them, including anesthesiology and other specialties. Reviewer data, however, is led by small businesses at 83%, with 17% midsize firms. Medical Practice accounts for 59% of users, followed by Hospital & Health Care at 21%. Answer based on 29 reviews Features and Usability ### What are the key features of OpenPM? OpenPM offers appointment scheduling, patient intake, pre-registration, rescheduling, and reminders for healthcare workflows. It also includes claims management, billing and invoicing, accounts receivable, payment processing, EDI, and reporting. Additional features cover access controls, user management, document storage, and third-party integrations. Integrations ### Which third-party tools and platforms does OpenPM integrate with? OpenPM integrates with 3 third-party healthcare platforms: Phoenix Ortho EHR, TheraManager DocuTrac, and WebChart. These catalog integrations support connections with practice management and documentation systems used in clinical workflows. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does OpenPM offer? OpenPM provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online sessions support guided instruction, webinars present scheduled learning sessions, documentation offers written reference material, and videos provide on-demand walkthroughs for review. Answer based on 2 reviews Getting Started and Support ### What customer support options does OpenPM offer? OpenPM provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Users describe the support team as responsive and knowledgeable, with ticket follow-up often arriving within hours. Some also report slower replies and occasional frustration when troubleshooting billing or claims issues, especially when root causes are not quickly resolved. Answer based on 4 reviews ## Features AI summary Based on 1,380 Medical Billing reviews Capterra reviewers highlight these as the features buyers value most when choosing medical billing software: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**58%**) - **Charting** (**63%**) OpenPM supports **Billing & Invoicing** and **Appointment Management**, helping practices manage payments accurately and keep scheduling organized. However, it does not include **Charting**. Instead, it offers other important capabilities that reviewers also rate highly, including **HIPAA Compliant** (**70%**), **Claims Management** (**61%**), and **Code & Charge Entry** (**51%**). These features help businesses protect patient data, handle claims more efficiently, and record charges correctly, allowing teams to maintain compliance and improve billing workflows. Billing & Invoicing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Appointment Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling HIPAA Compliant 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.8 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Code & Charge Entry 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Medical Billing 4.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider OpenPM 97 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Certifications: Allows users to manage certifications to comply with regulations and standards - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Communication: Communciates results to employees in the form of mass messages if there has been an illness outbreak within the workplace - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Content: Standard templates and content for assessment purposes such as NIST (National Institute of Standards and Technology). - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Storage: Store and organize documents in a centralized system - Drills: Allow users to conduct safety drills to prepare for real life situations. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Health Monitoring: Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - ICD-10 Compliance: Manage the intricacies of ICD-10 cataloging and ensure clinic compliance - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Online Payments: Accept and process online payment transactions - OSHA Recordkeeping: Maintain records necessary for compliance with Occupational Health and Safety Administration requirements - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Pre-Registration: Manage the pre-registration process - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (29) 4.6 Based on 29 reviews ## Pricing Value for money 4.7 (27) Value for money 4.7 (27) 4.7 Based on 27 reviews ## Integrations [ TheraManager DocuTrac](https://www.capterra.com/p/64369/TheraManager-DocuTrac/)[ Phoenix Ortho EHR](https://www.capterra.com/p/162065/Phoenix-Ortho/)[ WebChart](https://www.capterra.com/p/34808/WebChart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (29) 4.8 Based on 29 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating Counts reflect reviews available in this feed. 5(26) 4(2) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Founder Used the software for: 1-3 years ### "Powerful and customizable billing, scheduling, and payment platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Pros Great company, great product. As a surgeon who recently moved to private practice, OpenPM has been a massive help in navigating the insane world of US healthcare billing. Their online customizable patient portal for scheduling and invoicing and payment collection is excellent. The support team is top notch, via phone or online tickets. The value is unmatched compared to other options. Integration with PraxisEMR is seamless. Cons Wish I had more time to exploit all the vast features they offer. Today I just learned I could route the POPS patient portal to my own clinic subdomain - amazing! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Senior FinOps Analyst - Cash Application Used the software for: 1-3 years ### "The Awesome OPM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2025 The experience is awesome and I am very confident with the process I am with because of the system used - OPM. Pros The system is very user friendly. The system is working well for my needs, and I haven't encountered any significant issues. I'm comfortable using it and have been able to perform my required tasks effectively. Cons None! The system interface is good and user friendly. I know that because I use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/physician Used the software for: Less than 1 year ### "AVOID - simply does not work" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 14, 2020 OpenPM is the single largest ongoing problem in my office. I am unable to bill effectively. I do not trust the software or it's representatives. Have many lost claims as a result. OpenPM is an expensive mistake. Pros Nothing! I can't think of a single good thing to say. Cons As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "OPENPM is the BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2025 GREAT!!!!!!!!!!!!!!!!!! The sales team is great and the support team is good at resolving the issues! Pros The software is great and make my life very easy with my job. My customers love it also! Cons There should be some leeway with support being allowed to speak to the customer directly especially when the Admin give the permission to do so. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Implementation Manager Used the software for: 3-5 years ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2024 Great customer support. They are very responsive. Pros I love the functionality. As a biller, it is very user friendly and allows for good organizational process for claims follow-up Cons I don't love that the patient's date of birth isn't visible on the insurance profile screen. You have to go back to the patient or encounter dashboard to see this info. I feel like the DOB should be on the header of each screen along with pt name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelly S. Owner Used the software for: 3-5 years ### "A Practice Management Software that is a Game-Changer to grow my company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2024 I absolutely love using OpenPM! The software is incredibly user-friendly, yet packed with so many powerful features that make it stand out. From the intuitive interface to the abundance of tools and capabilities, it has everything I need to streamline processes and optimize efficiency. Their customer support is phenomenal—always responsive, knowledgeable, and genuinely eager to help. It's clear that they prioritize their users’ success. Most importantly, Open PM has been a game-changer for my company. It has not only simplified our workflows but also contributed significantly to our growth. I couldn’t recommend it more! Pros I love the support I get from Open PM, and I love how they are always upgrading the software. Open PM truly listens to our needs in a software and has made improvements based on our needs or ideas. Cons I am not sure I have anything that I do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Great Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 Excellent experience and look forward to onboarding more clients! Pros customer support is prompt and knowledgeable. Cons very few kinks. most applications work seamlessly. no complaints Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin Assistant Used the software for: 1-3 years ### "Great Practice Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2024 Positive, it integrates with our EMR and our clearing house. The support we have gotten from Eye MD is incredible. Pros It is intuitive and user friendly. My staff utilizes it every minute of every day and it has improved our patient flow and patient care. Cons The billing integration was slow to start but Eye MD has helped us in getting it up and running smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Revenue Cycle General Manager Used the software for: 3-5 years ### "Excellent Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2025 Pros The issue was completely resolved; I did receive updates as the resolution was being in progress. Very polite and kind people. Cons Nothing to complain about. The OPS members are available almost immediately and they go on and beyond to help you as much as they can to resolve the issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer SENIOR ACCOUNT MANAGER Used the software for: 3-5 years ### "OpenPM easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2025 i'm in open pm everyday and it's so user friendly that i love that i don't have to go into differnt PM software to get what i need its all in one place Pros How easy it is to use and understand all the components in the software Cons i really haven't found anything i havent liked yet Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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