--- title: "OpenPM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OpenPM the right Medical Billing solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- OpenPM 4.8 (29) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of OpenPM Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CB Charity B SENIOR ACCOUNT MANAGERMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “i'm in open pm everyday and it's so user friendly that i love that i don't have to go into differnt PM software to get what i need its all in one place“ March 3, 2025 RS Renee S Revenue Cycle ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Improved Revenue cycle was noticed in the first month.“ January 10, 2025 TL Tawnee L Credentialing/Contracting SupervisorMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I like the amount of customization across the entire platform.“ May 10, 2022 JK Joe K Vice PresidentFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “OpenPM is very flexible and customizable by specialty, by clinic, by user with intuitive administrator controlled functionality.“ May 12, 2021 ## Showing most helpful reviews Showing 1-25 of 29 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Founder Used the software for: 1-3 years ### "Powerful and customizable billing, scheduling, and payment platform" November 12, 2025 5.0 Pros Great company, great product. As a surgeon who recently moved to private practice, OpenPM has been a massive help in navigating the insane world of US healthcare billing. Their online customizable patient portal for scheduling and invoicing and payment collection is excellent. The support team is top notch, via phone or online tickets. The value is unmatched compared to other options. Integration with PraxisEMR is seamless. Cons Wish I had more time to exploit all the vast features they offer. Today I just learned I could route the POPS patient portal to my own clinic subdomain - amazing! Review Source VR Verified Reviewer Senior FinOps Analyst - Cash Application Used the software for: 1-3 years ### "The Awesome OPM" March 4, 2025 5.0 The experience is awesome and I am very confident with the process I am with because of the system used - OPM. Pros The system is very user friendly. The system is working well for my needs, and I haven't encountered any significant issues. I'm comfortable using it and have been able to perform my required tasks effectively. Cons None! The system interface is good and user friendly. I know that because I use it. Review Source R Reviewer Owner/physician Used the software for: Less than 1 year ### "AVOID - simply does not work" September 14, 2020 1.0 OpenPM is the single largest ongoing problem in my office. I am unable to bill effectively. I do not trust the software or it's representatives. Have many lost claims as a result. OpenPM is an expensive mistake. Pros Nothing! I can't think of a single good thing to say. Cons As above - simply does not work. I was able to get very few claims through without HOURS of troubleshooting. No immediate tech support available to resolve issues. Responses to requests for help are typically delayed 24 to 48 hours. Support has frequently able to resolve the issues in the short term, but is unable to identify the root problems to prevent the same issues from occuring repeatedly. OpenPM staff typically tries to shift blame to my staff - claiming I am not enrolled with insurers, that EDI links have not been set up, that ERA agreements are not in place, etc. All of this is easily verifiably not true. Review Source R Reviewer President Used the software for: 3-5 years ### "OPENPM is the BEST" March 4, 2025 5.0 GREAT!!!!!!!!!!!!!!!!!! The sales team is great and the support team is good at resolving the issues! Pros The software is great and make my life very easy with my job. My customers love it also! Cons There should be some leeway with support being allowed to speak to the customer directly especially when the Admin give the permission to do so. Review Source R Reviewer Implementation Manager Used the software for: 3-5 years ### "Highly Recommended" December 23, 2024 5.0 Great customer support. They are very responsive. Pros I love the functionality. As a biller, it is very user friendly and allows for good organizational process for claims follow-up Cons I don't love that the patient's date of birth isn't visible on the insurance profile screen. You have to go back to the patient or encounter dashboard to see this info. I feel like the DOB should be on the header of each screen along with pt name. Review Source Kelly S. Owner Used the software for: 3-5 years ### "A Practice Management Software that is a Game-Changer to grow my company" November 25, 2024 5.0 I absolutely love using OpenPM! The software is incredibly user-friendly, yet packed with so many powerful features that make it stand out. From the intuitive interface to the abundance of tools and capabilities, it has everything I need to streamline processes and optimize efficiency. Their customer support is phenomenal—always responsive, knowledgeable, and genuinely eager to help. It's clear that they prioritize their users’ success. Most importantly, Open PM has been a game-changer for my company. It has not only simplified our workflows but also contributed significantly to our growth. I couldn’t recommend it more! Pros I love the support I get from Open PM, and I love how they are always upgrading the software. Open PM truly listens to our needs in a software and has made improvements based on our needs or ideas. Cons I am not sure I have anything that I do not like. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Great Experience" December 16, 2024 5.0 Excellent experience and look forward to onboarding more clients! Pros customer support is prompt and knowledgeable. Cons very few kinks. most applications work seamlessly. no complaints Review Source R Reviewer Admin Assistant Used the software for: 1-3 years ### "Great Practice Management" October 8, 2024 5.0 Positive, it integrates with our EMR and our clearing house. The support we have gotten from Eye MD is incredible. Pros It is intuitive and user friendly. My staff utilizes it every minute of every day and it has improved our patient flow and patient care. Cons The billing integration was slow to start but Eye MD has helped us in getting it up and running smoothly. Review Source R Reviewer Revenue Cycle General Manager Used the software for: 3-5 years ### "Excellent Service!" May 29, 2025 5.0 Pros The issue was completely resolved; I did receive updates as the resolution was being in progress. Very polite and kind people. Cons Nothing to complain about. The OPS members are available almost immediately and they go on and beyond to help you as much as they can to resolve the issue. Review Source R Reviewer SENIOR ACCOUNT MANAGER Used the software for: 3-5 years ### "OpenPM easy to use " March 4, 2025 5.0 i'm in open pm everyday and it's so user friendly that i love that i don't have to go into differnt PM software to get what i need its all in one place Pros How easy it is to use and understand all the components in the software Cons i really haven't found anything i havent liked yet Review Source Maria J. Medical Biller Specialist Used the software for: Less than 1 year ### "TeamOpenPM" March 4, 2025 5.0 I use it all day long with every patient Pros Everything you need for the patient is one the main page Cons There is nothing I don't like about OPM. Review Source Renee S. Revenue Cycle Manager Used the software for: Less than 1 year ### "Very Satisfied Customer!" January 13, 2025 5.0 Support and training are prompt and responsive. Improved Revenue cycle was noticed in the first month. \[sensitive content hidden\] analysis helped identify issues almost immediately and allow prompt response. Reports allow for just about any type of analysis you would need, once you get familiar with report types, options seem endless. Worklists and tags help keep organization and team oversight easy to manage. Scheduling rules and alerts help ensure even new staff can have accuracy. Insurance verifications are better than any previously used system. I am confident this is going to be our best year in a decade with the improved efficiency of this system. Pros Charge management rules significantly help eliminate the human error of remembering different payer rules, modifier rules, etc. Automation of various tasks improves efficiencies to allow time spent on tasks that really need a human element. Cons Setup can be labor intensive to build the rules and parameters but well worth it now that it is done right and catching problems before claims go out. Interfacing to a non preferred EMR can be challenging, I wish we changed our EMR to a preferred vendor at the same time. Integration team at OPM was very good and prompt but we were limited by the other system. Review Source R Reviewer Billing Manager Used the software for: 3-5 years ### "Favorite Software " October 22, 2021 5.0 Pros There is such an ease of navigation and an intuitive flow to how things are set up from the dashboards to the way that claims are so easy to resubmit correctly. I work remotely as the billing manager, but I can still make sure that reception has all the info they need to correctly charge patients by lots of places for me to put notes and information. Also, their support team is just phenomenal. Totally knowledgeable and very responsive! Cons I really just like working on it. There is not anything that comes to mind that I don't like or feel is missing. Review Source R Reviewer Provider Services Manager Used the software for: 3-5 years ### ""Excellent Billing Software"" March 24, 2021 5.0 Overall, it is an excellent PM software product that is full of the latest Billing/Coding features, which makes running a large multi-specialty group highly efficient. Pros Open Practice Solutions (OPS) was instrumental while choosing a new PM system coming from a floppy disk DOS system to an Internet based system, OPS completed a detailed A/R conversion balancing out to the penny while no other Vendor was willing to consider this option, this conversion made the transition from one system to the next seamless with no loss in revenue. The Reporting features of OPS is very intuitive and easy to use, you are able to retrieve any and all data you need within the system there is no additional cost or no additional servers needed. The customization and interface capabilities have also been a huge area of expertise within OPS, they have gone above and beyond what I would have expected just to ensure our interfaces work properly, which in most cases required them to re-develop their interface specifications. In our 8 years using OPS, they have always listened to our suggestions and problems, they are very progressive in developing new features. OPS Client support is Excellent, I love how they follow up within just a few hours of a service ticket to make sure everything is functioning; they have a great working relationship with the developers which makes their turn around time for tickets much more efficient. I am very pleased with the customer service team they understand their software and the client’s needs. Cons There is nothing I would say I like least of the system, with the new features that come out to our practice every quarter just makes it that much easier to use the system. Review Source R Reviewer Credentialing/Contracting Supervisor Used the software for: 3-5 years ### "My review of using OpenPM" May 12, 2022 4.0 My overall experience with OpenPM is the product is pretty good and their support is amazing. Pros I like the amount of customization across the entire platform. Cons I don't like the way claim denial worklists are set up. Review Source R Reviewer Finance Manager Used the software for: 1-3 years ### "OpenPM Practice Management Software" June 7, 2021 5.0 Overall, my experience has been great. The implementer was great, support has been top notch, and I can accomplish everything I need to get the job done. Pros I like the visibility in the system. With our previous system, we had a hard time running reports and figuring out who did what. With OpenPM, they have an audit trail that tells you who did it. That is very beneficial in training and making sure staff have the correct permissions. Cons In our previous system, we had a program write some custom code to automate various things. Some of those automations were lost when we transitioned to OpenPM. One that stands out is our patients with collection balances. We still see the balance out there, but they don't currently have a method to automatically flag a patient's account when they are moved to collections, so we can make sure they aren't able to schedule until a payment is received. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "OpenPM Revoew" August 1, 2024 5.0 Overall very good. Support is the most outstanding support I have ever engaged with for medical practice software. Pros Fantastic support. It doesn't matter how great a product is if support is not effective and open to discussions that matter to your practice. Cons The inability to mark what a patient is estimated to owe without an electronic verification. Review Source R Reviewer Partner Used the software for: 3-5 years ### "The best practice management system that we use." March 30, 2021 5.0 Having nearly 30 years experience in the practice management space, OpenPM is a joy to work with. Everything about their company is about efficiency and helping you succeed. Support is top notch and they get back to you quickly if they do not know the answer. Updates are automatic and occur frequently, bringing many new features each time. Pros The product is easy to implement and train new users on. Security and change logs allow for easy troubleshooting. Built in clearinghouse information makes it easy to see the status of all claims that are in process. Cons More robust clinic summary dashboards would be helpful. I know that OpenPM is working on this and I believe we will see them in 2021. Review Source R Reviewer Billing Manager Used the software for: 3-5 years ### "Customized software, tailored to your practice needs! " March 19, 2021 5.0 My overall experience has been positive. OpenPM always has an open ear, they are willing to listen to see how they can best serve us as their client, we find great value in that! Pros What I like most about OpenPM is the reporting. The reports are reliable, easy to navigate and can be customized if need be! Everything you need is at your fingertips, without having to run several reports to capture multiple data points. Cons The release notes are always made available when optimizations are rolled out; however, I would like to see OpenPM offer webinars that go over the releases. We want to be sure we are using the software to its fullest potential so that we may optimize workflows and maximize efficiency. Review Source R Reviewer COO Used the software for: 1-3 years ### "OpenPM Review" May 5, 2021 5.0 Customer service is a cut above the rest with OpenPM. Pros I have used many practice management systems during my 25 years in the medical billing/collections field. OpenPM is so quick to set up, and functionality fits a biller. This is the only system I have ever used that dunns a pt's statement correctly, by the last payment date, not the DOS. Cons I would like a screen, that shows the entire history of the encounter including all payments and adjustments. Review Source R Reviewer Vice President Used the software for: 3-5 years ### "Customizable Medical Billing Workflow Star" May 17, 2021 5.0 If I need assistance with rejections or claim setup issues outside our expertise the Tier 1 support is unbeatable, if an issue is escalated to Tier 2 or beyond you work direct with an expert in the area that will give you the options for resolution. We submit client development requests which are many times implemented and are offered a seat on advisory committees to provide future development direction. Pros OpenPM is very flexible and customizable by specialty, by clinic, by user with intuitive administrator controlled functionality. We offer the software and EDI at no additional costs to our client because of what we gain in efficiency. Cons We interface with many EHR and other software companies but unfortunately not all are willing to work with non-partner EHR companies like OpenPM. If the EHR can interface the limitation will never be on the OpenPM side. Review Source R Reviewer Owner and Manager Used the software for: 3-5 years ### "MDPS helps" December 13, 2023 5.0 glad to do business with them for the last twelve years Pros Clarity of system overall, the front desk users think it is easy to understand and use Cons sometimes the support does not clarify in response or understand the issue Review Source R Reviewer billing director Used the software for: 3-5 years ### "Excellent software" October 6, 2025 5.0 OPM is the best PM system I have used! Extremely user friendly and efficient. Pros Easy electronic payment posting, interactive reports and aging. Cons The only con would be having the ability to run BI reports Review Source R Reviewer President Used the software for: 3-5 years ### "Utilization of OPM in my Billing Practice" March 23, 2021 5.0 I have been so very impressed with the staff that they have hired. I recently have had the wonderful experience to work with \[SENSITIVE CONTENT HIDDEN\] and she was so very knowledgeable and had insights into the OPM product that made the experience a memorable one. I am so glad they hired up when hiring \[SENSITIVE CONTENT HIDDEN\], Thanks OPM Pros There are many things but one thing that stands out is the integration of the EDI in the Billing software. I do not have to have two seperate companies one for the EDI and then one for the billing. OPM has a sister company that is an EDI company and they have integrated the two programs into one. Cons I was not able to find one thing that I liked least of the product from begining to end. Review Source R Reviewer NP Used the software for: Less than 1 year ### "New To Insurance" May 12, 2022 5.0 We initially were a cash based health care provider, so introducing insurance and billing has been a long and complicated process. Open PM has made this transition so much easier! Open PM connects to our scheduling system and our EMR. This holds all the patient information, including insurance, IDs, and other documents. All of our insurance billing generates from open PM and has made our registration department so much better. They are are able to focus on troubleshooting and audits, instead of individual bills and encounters every day! Pros This is my first interaction with a practice management system. Open PM is very easy to use, setup and understand! There are so many features that we haven't even used yet! Our EMR interacts easily with this program too! Cons So far, we have not had any issues (except user errors on our end!) Even when we have questions or find mistakes, Open PM has been accessible to help us correct and work more efficiently. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.