# Visitor Queue Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Visitor Queue the right Web Analytics solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176590/Visitor-Queue/reviews

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Visitor Queue

4.6 (64)

[View alternatives](https://www.capterra.com/p/176590/Visitor-Queue/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Visitor Queue

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

TC

Tim C

Marketing DirectorArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years.

“I think most CRM platforms are pretty good, in my experience, but VQ helps facilitate participation in a way I've never seen before.“

February 25, 2021

RR

Rebecca R

Marketing ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months.

“Most of those companies that we do see are bots and with the limited companies, if 700 visits a month are from bots, that's 700 real prospects that you can't see, because the bots ate up the budget.“

May 5, 2025

TC

Tim C

Marketing DirectorArchitecture & Planning, 11 - 50 employeesUsed the software for: 1-2 years.

“VQ makes it easy to start small and demonstrate the value of the process in a way that encourages engagement.“

February 25, 2021

RR

Rebecca R

Marketing ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months.

“That's why we started with the "300 unique companies" plan, and now, a few months later, we're on the "1000 companies" plan (and we still don't see all our monthly visitors).“

May 5, 2025

## Showing most helpful reviews

Showing 1-25 of 64 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kerry H.  
Business Development and Marketing Manager  
Printing  
Used the software for: 6-12 months

### "This is probably one of the best software applications I have ever deployed for marketing"

June 22, 2018

5.0

You know who is visiting your website on a daily basis, what they looked at and for how long. Best of all their contact information is almost always included so you can reach out and close the sale!

Pros

It just works and works well. Easy to set up and use. The interface is simple and intuitive and the set up was one of the easiest I have ever done. I would highly recommend this software to anyone who is interested in knowing who is visiting your website, and who wouldn't?!

Cons

Nothing really not to like, its great! If one thing could be changed it would be the number of leads that are missing contact information. I know this is constantly being improved as the database grows and new technologies are implemented. Nothing to stop you from getting on board!

Review Source

Response from Visitor Queue

July 6, 2018

Thanks a ton of the review Kerry! Love working with other Canadian companies and it's a been a pleasure working with Keypak.

RR

Rebecca R.  
Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "You can Learn a lot from Visitor Queue"

May 5, 2025

4.0

Theres a lot of things that you can learn about your prospects from Visitor Queue. Theres also a lot you can learn about your website and your customers journey. The team has been friendly, responsive and helpful.

Pros

\- Most of the ppc campaigns, such as Google Ads, show the keyword. - You're able to see all the bots and bad traffic that are visiting your site, and causing you a lot of expensive, worthless clicks... this may sound like a negative, but it's valuable info that affects your budget and analytics. -It integrates with HubSpot, so it's quick to look up our history with a prospect and see that a cold lead is back on our website. -It's a very simplified platform to check out a customers journey on your website, starting with how they found you, their page path, and the time spent on each page.

Cons

The pricing model. We started on one of the lower tiers but very quickly had to triple our spend. I mentioned the bots above; there's hundreds of them. That's why we started with the "300 unique companies" plan, and now, a few months later, we're on the "1000 companies" plan (and we still don't see all our monthly visitors). Most of those companies that we do see are bots and with the limited companies, if 700 visits a month are from bots, that's 700 real prospects that you can't see, because the bots ate up the budget.

Alternatives considered

[Lead Forensics](https://www.capterra.com/p/156889/Lead-Forensics/)

Reason for choosing Visitor Queue

Originally, because of the price, but our payments shot up quickly.

Review Source

VR

Verified Reviewer  
Social media manager  
Consumer Electronics  
Used the software for: 6-12 months

### "Good product, a little bit expensive"

October 22, 2018

3.0

Pros

Good product, it helped me to come in contact with companies and institutions which are interested in my products

Cons

It's all little bit too expensive for young startups

Review Source

Response from Visitor Queue

January 28, 2020

Hey there, Thanks for the review! We are happy you liked our product and was able to contact people who visited your website. We are always trying to add more features and abilities to make the most cost-effective product on the market. Ken McDonald | Marketing Manager

TC

Tim C.  
Marketing Director  
Architecture & Planning  
Used the software for: 1-2 years

### "An excellent starting point"

February 25, 2021

5.0

VQ is helping me establish a badly needed CRM process in terms of both nurturing new clients but also retaining clients downstream. It is as easy to use as it could possibly be, non-intrusive (something that's important when you're working with resistant associates) and provides actionable information.

Pros

We are at the earliest stages of establishing a CRM system. There is, generally, a fair about of internal resistance to participating with the effort. VQ makes it easy to start small and demonstrate the value of the process in a way that encourages engagement. I think most CRM platforms are pretty good, in my experience, but VQ helps facilitate participation in a way I've never seen before.

Cons

While VQ does do a great job identifying the activities of specific site visitors, the ability to identify individuals by any criteria makes it less than perfect.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Lead Forensics](https://www.capterra.com/p/156889/Lead-Forensics/)

Reason for choosing Visitor Queue

Price and process. It fit us where we are and allows an easy development path moving forward.

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Hubspot tried to be too much too fast. Rather than helping establish a beachhead, it made associates more resistant. An excellent product, just not for us.

Review Source

Response from Visitor Queue

May 10, 2021

Hi Tim, Taylor from Visitor Queue here! We love to see how you are nurturing your current clients as well as finding new ones! We take your feedback seriously, as we are always trying to improve the data we provide. Thanks again for your review, Taylor Hamilton Marketing Coordinator | Visitor Queue

Miguel V.  
CEO and Co-Founder  
Design  
Used the software for: Less than 6 months

### ""Fast onboarding and good data""

February 15, 2019

5.0

The onboarding was really easy and in no time you got relevant data to start your sales strategy. Besides, there is an easy way to customize your feed and create auto-assign rules that allow us to simplify the workflow to our sales team.

Pros

Warm leads or Marketing Qualified Leads detection is the one key problem we are tackling. There are some automatization aspects that could be improved but I have actually asked for those and they confirm those are on their roadmap.

Cons

I cannot think of much that I dislike though it could be nice to have a centralized dashboard with all the websites stats. I mean, this service has decreased significantly the amount of time we spend in GA and this one thing could do the rest.

Review Source

Response from Visitor Queue

January 22, 2020

Hi Miguel, Thanks for the review! We are thrilled to hear you were able to sign up and get to using your custom filtered lead information to quickly. We are always working toward introducing new integrations and features to better serve our clients. Ken McDonald | Marketing Manager

pavan C.  
Student  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Best leads provide and visitor tracking"

May 7, 2021

4.0

It's good very useful form small business to make big and provide very nice client who have really interesting to deal with us and all leads are usefull given and provide best contact details of any customer.

Pros

They provide best leads to us so our team get best customer who want to do business and having so many user so it's beneficial to us so much ultimate users and all details they provide when any one visit to our website so it's very good to us and they provide data to us so easily we can contact and the lead are very genuine who have to work with us and so its saves time and grow business much faster and in minute they set up all things and provide so much help in starting so we feel easy and there staff are so polite and good helping Nature and very usefull to make business successful whatever our requirements are there they provide that types of lead always.

Cons

The least about this is nothing much that create any problem or any such issues that feel disappointing us.

Review Source

Response from Visitor Queue

June 10, 2021

Hey Pavan, thanks for the review! Taylor here from Visitor Queue. We love hearing we were able to provide your team with valuable leads! We are so happy that you have had a good experience with our team. Thanks again for such a positive review! Taylor Hamilton | Marketing Coordinator

Manish R.  
Director of Sales and Operations  
Media Production  
Used the software for: 6-12 months

### "One of the best"

August 3, 2018

5.0

Very easy to use. Recommended to everyone with a B2b business

Pros

I have tried so many visitor identifying softwares in the past, but this one is the most simple and fastest way to know about your visitors. We have actually converted clients by identifying them through visitor queue and then reaching out to them through cold emailing.

Cons

I think for free plans they should give more credits .:D

Review Source

Response from Visitor Queue

September 25, 2018

Glad to hear is has worked for you! Sorry about the lack of free credits ;)

Renea H.  
President  
  
Used the software for: Less than 6 months

### "Impressive Tracking!"

July 1, 2018

5.0

Tracking who is coming to my site and having the ability to follow up immediately are keys to success for me and Visitor Queue came and unlocked the doors.

Pros

Now I know who is coming to my site thanks to Visitor Queue. I use Google for most everything therefore the importance of the immediate integration with Google Analytics is required for me. It is super easy to understand. Email alerts are received letting me know someone visited my site. This helps me to take action immediately.

Cons

I can't say there is any con for me. Visitor Queue did everything I expected and so much more. I am looking forward to when the app comes out since I am on my phone much more than my desktop. I am looking forward to a great experience there.

Review Source

Response from Visitor Queue

July 6, 2018

Thanks for the review Renea! Been a pleasure working with you and your team.

Bruno M.  
Managing Partner  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great lead source from our website"

February 14, 2019

5.0

We have dramatically improved the leads generated from our webpage. Our website is an institutional and product oriented rather than e-commerce so there aren't many option for the customer to interact with us. Our business is B2B so it a really good tool to bring us opportunities by being the company names and what products (and for how long) they checked on our website.

Pros

Visitor queue works like a charm providing full data from customer and projects visiting our site looking for products. We get location, company names and many times even social media content. We are really happy with the reports we get every morning with new leads.

Cons

Not much. It does what is proposed. The tool works well and we haven't had any issues.

Review Source

Response from Visitor Queue

April 10, 2019

Thanks for the review, Bruno!

Whittfield H.  
Senior Web Developer/Designer  
Online Media  
Used the software for: I used a free trial

### "Visitor Queue for finding business leads."

September 4, 2018

4.0

The trial is very helpful and there's next to no learning curve. My experience with the software was pleasant. Honestly, I wish I had more traffic to test with. I'd love to see the data used to create insights and trends with some visualizations. I recommend trying VQ if anyone in mining company data from "anonymous" traffic.

Pros

No install, uses your google account information rather than adding additional scripts.

Cons

The lack of data visualizations like charts and graphs to see trends and doing quick comparisons. Also, needs a little work on the mobile UI.

Review Source

Response from Visitor Queue

January 3, 2019

Thanks for the review, Whittfield. Mobile optimizations are on the roadmap and we will look at more visual components as well!

VR

Verified Reviewer  
Senior Regional Market Specialist  
Chemicals  
Used the software for: I used a free trial

### "Works Well as Advertised "

May 5, 2019

4.0

We have been evaluating Lead Generation tools for a while and Visitor Queue checks most of the requirements with a very attractive price. As we are only starting our inbound and outbound marketing activities, have a tool to check the effectiveness of our campaigns is crucial. We hope to develop a Digital Marketing Roadmap with the information gathered from Visitor Queue based on the performance of the campaigns in various APAC countries. Our business is B2B so it a really good tool to bring us opportunities by being the company names and what products (and for how long) they checked on our website.

Pros

Visitor Queue has been working well to capture similar number of leads as some of the other competitors in the market. I like the fact that it provides full data of the customers and key contacts without the need for additional purchases. The linking to social media is also a strong pus. I am also happy with the reports we get every morning with new leads. This will be a welcome addition to our Lead Generation activities.

Cons

There are a few enhancements to the software in the pipeline which we are looking forward to: 1. Industry Queues: Selecting the industry helps assign the relevant leads to the relevant sales person; helps in streamlining the process 2. Actionable webpage links for easy understanding of the pages viewed by the prospects.

Review Source

Response from Visitor Queue

January 22, 2020

Hey there, Thanks for the review! We are happy to hear you are enjoying the amount of data we are able to provide on customers and contacts, as well as the notification emails. We are always working towards adding new filters and features. We are working hard towards populating more company information to increase the number of filters we can utilize. Ken McDonald | Marketing Manager

VR

Verified Reviewer  
Director of Digital Marketing  
Events Services  
Used the software for: I used a free trial

### "No brainer solution"

September 26, 2018

4.0

Visitor Queue helps our sales team prioritize their outreach. In a small company, this is so important since everyone has full plates.

Pros

I love how it connects to Google Analytics and I don't have to put extra codes in my website. Instant results and insights.

Cons

I would love to be able to upload a list of companies and for the software to ping me when that company is on my site

Review Source

Response from Visitor Queue

January 28, 2020

Hi there, Thanks for the awesome review! We are so happy to hear that you enjoyed the simplicity of the Google Analytics connection over tracking codes. We are always working on adding new features to help our clients work towards converting leads. Ken McDonald | Marketing Manager

VR

Verified Reviewer  
Head of Marketing  
E-Learning  
Used the software for: I used a free trial

### "Great for big industries"

August 7, 2018

4.0

We liked seeing which companies were interested in our service especially as we could then contact them with the given contact details. THe only issue was we work with companies and universities that have hundreds of employees so it's harder for us to get to the point person.

Pros

Able to see exactly which website the users were coming from

Cons

Unable to figure out who the key people were

Review Source

Response from Visitor Queue

January 28, 2020

Hi there, Thanks for the review. We are happy to hear you were able to identify where your visitors were coming from. We are always working on new ways to collect contacts and display them. Ken McDonald | Marketing Manager

ES

Ellen S.  
Illustration Agent  
Arts and Crafts  
Used the software for: Less than 6 months

### "Helpful service - good for our business"

February 12, 2019

5.0

Generating leads and validating clients.

Pros

The representative was super helpful when I had some technical issues setting up my Visitor Queue account. He resolved my queries without delay and followed up via email even after the online chat customer help had expired. Thanks for your advice and patience!

Cons

Perhaps a simpler layout? Apart from this, I received great help when setting up an account on my manager's behalf.

Review Source

Response from Visitor Queue

January 22, 2020

Hi Ellen, Thanks for the review! We are thrilled to hear that you had such a good experience with our customer support and were able to have your issues resolved so quickly. We are always working towards UI improvements to better serve our clients. Ken McDonald | Marketing Manager

VR

Verified Reviewer  
Marketing & Communication manager, COO  
Hospitality  
Used the software for: Less than 6 months

### "Good way to better undestand your customer"

August 29, 2018

5.0

It helped my marketing strategy

Pros

I find out a new niche of customers I never thought about

Cons

I would prefer weekly mail instead of daily

Review Source

Response from Visitor Queue

January 28, 2020

Hi there, Thanks for the amazing review! We are thrilled to hear that you are able to better understand your customers without product. We have the feature to change the frequency of email notifications to whatever you please. Ken McDonald | Marketing Manager

Remigiusz L.  
Junior Web Designer  
Online Media  
Used the software for: I used a free trial

### "Well performing tool for visitors analytics. "

January 5, 2019

5.0

Pros

Easy use Quick configuration Not very expensive Not to much limited "free" usage plan.

Cons

Did not found things that I don't like. Didn't face any problems or bugs yet.

Review Source

Response from Visitor Queue

January 22, 2020

Hi Remigiusz, Thanks for the review! We are happy to hear you had no issues setting up your Visitor Queue account and we were able to meet your budget. Ken McDonald | Marketing Manager

PW

Paul W.  
Developer  
  
Used the software for: Less than 6 months

### "It's great to see what companies are visiting our website."

July 5, 2018

5.0

Pros

I love that the daily digest emails provide a quick insight into who is visiting our website. It's a quick and easy way to see which existing customers are visiting and which prospects/leads might be visiting as well.

Cons

I don't like that the free plan restricts information after you hit the quote. Instead I wish the free plan provided all of the company names visiting your website and the paid plans would provide deeper insights (like their respective locations, data exports, etc.)

Review Source

Response from Visitor Queue

July 10, 2018

Thanks for leaving us a review Paul!

JC

Josh C.  
Director  
Consumer Electronics  
Used the software for: Less than 6 months

### "Great Cost Effective Solution"

December 6, 2018

4.0

Very good overall.

Pros

Ease of set up. Because Visitor Queue uses our existing Google Analytics code, set up took only a few minutes with no additional java script installation.

Cons

Wish that there was more direct user data available and/or links to social medial profiles of possible users

Review Source

Response from Visitor Queue

January 3, 2019

Thanks for the review, Josh!

MG

Mike G.  
Lead Development  
Internet  
Used the software for: I used a free trial

### "Great Product"

February 22, 2019

5.0

Pros

The leads are relatively high quality and integration is seamless.

Cons

The price is a little bit on the high side.

Review Source

Response from Visitor Queue

January 22, 2020

Hi Mike, Thanks for the review! We love to hear that our clients are able to use our data and utilize our integrations. Thanks again, Ken McDonald | Marketing Manager

MG

Matt G.  
Director of Marketing  
  
Used the software for: 6-12 months

### "Very user friendly, had my questions answered immediately from staff. Found pricing quickly"

June 20, 2018

5.0

Pros

Simple and the price. Does everything you need but for less than a few other quotes I got. Easy to implement.

Cons

Everything works great, looking to see more services added in the near future. I would love to see more videos on how it works.

Review Source

Response from Visitor Queue

July 6, 2018

Thank you for the kind words Matt - cheers!

DH

Dalton H.  
Director of Marketing Communications  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Trial to Pro Plan Purchase"

November 15, 2018

5.0

Pros

Knowing who our unknown leads are and more.

Cons

We can not search leads by name yet. Apparently, it's being resolved

Review Source

Response from Visitor Queue

January 3, 2019

Hey Dalton, thanks for the review!

VR

Verified Reviewer  
Marketing Coordinator and Project Manager  
Venture Capital & Private Equity  
Used the software for: 1-2 years

### "Easily Track Website Visitors"

December 16, 2019

5.0

Have had great success using Visitor Queue and would recommend for anyone in the B2B space to check out

Pros

\- Great warm leads for B2B companies - Easy to use - Easy to set up with Google Analytics Account - Gives you leads immediately - Has helped us to create some warm leads that have lead to business - Good to gauge companies that are visiting your website

Cons

\- Wish it could tell you exactly who visited - Only tracks businesses who visit - Google analytics doesn't tract when a visitor hits site so it doesn't track time on one page sites

Review Source

Response from Visitor Queue

January 16, 2020

Hi there, Great to hear that we've helped you generate some warm leads! We appreciate you using our product. I wish as much as you do that we could track individuals visiting a website but due to legal and technical limitations across the industry, it isn't possible. Maybe, one day we can dream that it is! Thanks for the positive review. Cheers, Nick - CEO @ Visitor Queue

VR

Verified Reviewer  
Marketing Communications Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Great Tool that Every Sales and Marketing Department Should Invest In"

September 21, 2018

5.0

As mentioned before, their customer service really goes above and beyond. I don't care if you have the best product in the world if you have poor customer service, I'm not going to want to use it. The tool itself is allowing us to gather new leads, follow up with customers we haven't visited in a while, track regional activity, get a better understanding of which products are being viewed and a multitude of other benefits. It's great to use before visiting a customer. You can see what products they are interested in and become prepared to talk about them.

Pros

It's very easy to use and set up and the customer service is exceptional. If I have a question team is always quick to jump on a call or send me a quick email with the steps I need to follow. I like the feature of being able to set up multiple cues for myself as well as any users I've added. It allows me full control and doesn't stress my team out with doing it themselves.

Cons

The only complaint my sales team has had is you can't drill down and get an actual email. Only company information. As far as I know, there's not another lead tracking program that offers that.

Review Source

Response from Visitor Queue

January 28, 2020

Hey there, Thanks for the amazing review! We are thrilled to hear that the customer support team was able to exceed your expectations. Also, amazing to hear you were able to get the most out of your Queue's. We are always working towards getting more contacts for each company and new ways of obtaining them. Ken McDonald | Marketing Manager

VR

Verified Reviewer  
Director of Business Development  
Construction  
Used the software for: I used a free trial

### "Caller ID for your website"

September 24, 2018

4.0

Visitor Queue is beneficial to use for understanding potential clients who are interested in your company, and therefore, may be potential clients. Moreover, it is beneficial for lead generation but it requires some research to take it a step further and look for names and contact details from within an organization to contact.

Pros

I liked the daily alerts that ranked the entities who visited my site the most in one day. The information is presented in a clear, concise way so that I can easily tell who may be calling for a quote after reviewing the alert. I was able to do a bit of background research on the potential client.

Cons

Although you can tell what entity visited your site and when, it does not include the name of exactly who visited you site so you can contact that specific individual. Accordingly, it's like looking for a needle in a haystack at times to figure out who visited your site; however, this is an issue not just with Visitor Queue but with other programs like VisitorTrack.

Review Source

Response from Visitor Queue

January 28, 2020

Hi there! Thanks for the great review. We are happy to hear that the updates on who is visiting your site were helpful in your qualification process. Unfortunately, it is not technologically possible to identify the end-user but we are always working on getting high-quality contacts. Ken McDonald | Marketing Manager

VR

Verified Reviewer  
CEO | Custom eCommerce, Joomla web development & Digital Marketing Automation (Drip Certified)  
Internet  
Used the software for: 6-12 months

### "High quality lead information based on visitor IP"

September 25, 2018

4.0

Pros

I've compared this to other similar tools (Leadberry, Leadworx, etc.) and found that the quality of the information is much higher with Visitor Queue. The daily emails of leads are easy to scan for new opportunities.

Cons

As more and more chat and bot platforms begin to incorporate B2B IP identification into their services (example, Drift), stand alone tools like VQ are becoming harder to justify. Needs to have more native integrations to maximize its usefulness

Review Source

Response from Visitor Queue

January 28, 2020

Hey there, Thanks for the fantastic review, we are thrilled that we were able to deliver high-quality leads for you and your team. We are always working towards new native integrations and are always working on new updates to better help our clients. Ken McDonald | Marketing Manager

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