--- title: "Jatheon Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jatheon Software - reviews, pricing plans, popular comparisons to other Email Archiving products and more." source_url: "https://www.capterra.com/p/176595/Jatheon-Archiving-Suite/" page_type: "product" language: "en" --- # Jatheon Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jatheon ## What is Jatheon? Jatheon Cloud is an AI-enabled data archiving and corporate governance solution built on AWS infrastructure. It helps organizations securely store, access, search, and produce electronic communication records like email, social, calls, text messages, files, and chats to meet compliance, ediscovery, and open data request needs. Jatheon enables organizations to automate data retention, monitor communications for policy violations, and speed up FOIA and ediscovery processes. It adds automation and business intelligence to compliance and ediscovery by embedding AI into core archiving, search, and monitoring workflows. Liya, Jatheon's AI assistant, powers Unified Search across all sources. An AI dashboard surfaces sentiment trends and real-time governance metrics. FOIA automation converts request documents into search criteria automatically. A Claude AI connector extends archiving to AI conversations, with retroactive retrieval including deleted chats. SOC 2, ISO, HIPAA, and GDPR certified. ## What is Jatheon used for? [Email Archiving](https://www.capterra.com/email-archiving-software/)[Archiving](https://www.capterra.com/archiving-software/)[Data Governance](https://www.capterra.com/data-governance-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jatheon?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://jatheon.com&name=Jatheon) ## Jatheon Overview Updated August 2026 AI summary Jatheon provides email archiving, data governance, and eDiscovery capabilities for organizations of all sizes seeking compliance oversight and secure record management. It features backup and recovery, retention management, encryption, advanced search, and integrations with Microsoft 365 and Google Workspace. Optional AI tools, policy management, and access controls support compliance, audit readiness, and efficient information retrieval across cloud and desktop platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jatheon 4.8 (26) VS. [4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (26) Ease Of Use 4.7 (4) Value For Money 4.6 (25) Value For Money 4.6 (4) Customer Service 4.9 (26) Customer Service 4.5 (4) ## Jatheon alternatives [4.9 (11)](https://www.capterra.com/p/147628/ArchiveSocial/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Aware](https://www.capterra.com/p/237462/AwareHQ/) [3.5 (4)](https://www.capterra.com/p/237462/AwareHQ/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237462/AwareHQ/) [ArcTitan Email Archiving](https://www.capterra.com/p/168612/ArcTitan/) [4.7 (20)](https://www.capterra.com/p/168612/ArcTitan/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168612/ArcTitan/) Highest Rated [OneVault](https://www.capterra.com/p/187398/OneVault/) [5.0 (3)](https://www.capterra.com/p/187398/OneVault/#reviews) Starting price $600.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/187398/OneVault/) ## FAQs about Jatheon Overview ### Which roles and teams benefit most from Jatheon? Jatheon is most used by IT managers, system administrators, and network teams that need centralized email archiving, retention management, and fast message retrieval. IT directors and service leaders use it to support compliance and oversight, while records analysts and operational managers rely on it for audit readiness, eDiscovery, and policy enforcement. Answer based on 26 reviews Overview ### What company size and specific industries is Jatheon built for? Jatheon is designed for K–12 schools, U.S. government organizations, financial services firms, healthcare providers, and Fortune 2000 enterprises. It targets public-sector and highly regulated organizations, along with large corporations that need support for compliance-focused communication and records management. Features and Usability ### What are the key features of Jatheon? Jatheon offers archiving and retention, eDiscovery, compliance management, and audit trail tools for records oversight. It also includes AI Copilot, AI Summarization, full text search, keyword search, metadata extraction, and OCR, plus role-based permissions, encryption, SSO, and reporting and analytics. Integrations ### Which third-party tools and platforms does Jatheon integrate with? Jatheon integrates with 4 third-party platforms for identity and productivity workflows: Google Workspace, Microsoft 365, Okta, and LDAP Manager. These catalog integrations cover email, access management, and directory services, giving teams a straightforward set of connection options for account and authentication management. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Jatheon offer? Jatheon provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for teams learning the product and reviewing setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Jatheon offer? Jatheon offers Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as responsive and quick to resolve technical issues, with reps helping on deployment uploads, search problems, export issues, and other customer service requests. Answer based on 4 reviews ## Features AI summary Based on 118 Email Archiving reviews Capterra reviewers highlight these as the features buyers value most when choosing email archiving software: - **Backup and Recovery** (**71%** of reviewers rated this feature as critical) - **Archiving & Retention** (**60%**) - **Automatic Backup** (**55%**) Jatheon supports **Backup and Recovery** and **Archiving & Retention**, giving teams a way to restore important email data and keep records stored in line with retention requirements. However, it does not offer **Automatic Backup**. Instead, it provides other features that reviewers also rate as important, including **Secure Data Storage** (**59%**), **Email Management** (**55%**), and **Access Controls/Permissions** (**48%**). These features help businesses protect archived messages, organize email records more effectively, and control who can view sensitive information, allowing teams to manage compliance and reduce data risk. Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Compliance Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Data Retention Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage/customize policies to organize data and determine where data should be stored or archived and for how long. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Jatheon 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Categorization/Grouping: Organize and group data or items based on various criteria - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Compression: Encode, restructure, and modify data to reduce its size - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long. - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Review: Review and analyze existing information across documents - Duplicate Detection: Compare new data with existing records to detect duplicate entries - eDiscovery: Finding, identifying and collecting information for legal proceedings - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Encryption: Convert data into a code for security - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - Filtering: Find & retrieve relevant data or documents - For Healthcare: Software designed for the healthcare industry - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Indexing: Compile and organize data into specific metrics - Keyword Search: Identify specific keywords in documents - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Metadata Management: Collect and maintain structured information that describes data or content - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multimedia Archiving: Archiving documents of different digital mediums - Multiple Data Sources: Allows users to manage data from a number of sources - Multiple File Format Support: Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc. - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Policy Creation: Create new policies or alter existing policies - Policy Library: A repository of all past and existing policies - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reports: Delivers insights into charger performance, energy consumption, revenue, and usage trends to optimize operations and maximize utilization. - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Storage Management: Store items for a designated period of time - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Protection: Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (26) 4.7 Based on 26 reviews ## Pricing Value for money 4.6 (25) ### Starting price Free trial not available Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (26) 4.9 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(20) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BL Bill L. Computer Systems Administrator Government Administration ### "Jatheon Archiving Suite review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 10, 2022 Pros It was very easy to setup the appliance and start archiving emails, the search feature is very easy to use and administration is rather straight forward. Cons Their outlook client could use a little bit of refinement in the way you search from the client, not a game stopper and it does work very well. Reasons for choosing Jatheon The Jatheon gave us a better level of support and upon our review of the available products it best fit our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM James M. Managing Partner Telecommunications ### "Email archiving is a snap and the support is fantastic! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2021 This has allowed me to know our emails are safely archived in the event we need to deeply search for a note from several years ago for customer, legal, HR or other issues. I know we are securely sitting not only in o365 for our hosted exchanged, but we are safely back up to AWS as well. Pros The easy of deployment into my user environment was insanely simple and effortless. The solution itself is quite powerful and delvers the results blazing fast. The post sale support has been fantastic when I have had a few questions and the follow up is almost instant. Great product and Great people! Cons I have nothing bad or down to say at all. The product works as pitched and installed. Great stuff! Alternatives considered [Proofpoint Core Email Protection](https://www.capterra.com/p/175873/Proofpoint-Email-Protection/) Reasons for choosing Jatheon The Jatheon team were super responsive to my request for a quote and order, plus got everything set up and made sure I was well able to use their services. Great crew! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Angela R. Analyst Commercial Real Estate ### "Jatheon" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2021 Pros \-Simple to use and learn -Makes lists of keywords specific to your organization -Helpful staff -Improves our compliance process by making it much more efficient Cons \-When doing key word searches, many emails come up that include one of the keywords in generic general disclaimers -Does not capture Google Chat Alternatives considered [MirrorWeb](https://www.capterra.com/p/171780/Website-Social-Media-Archiving/) Reasons for choosing Jatheon \-Better customer service -Better price -Accomplished goal Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Keifer H. Network Engineer Information Technology and Services ### "Great product that is powerful and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2021 Some of our customers are moving from having no email archival at all to Jatheon. This means that they have no prior context with email archival tools, complicating training if the product was harder to understand. Jatheon is so easy to use and understand while still being a capable product. This means that training is quick, and customers can dig deeper on their own. Some of our other customers moved from older email archival tools, with a worse user experience. I've worked with users who dreaded the thought of moving to a new tool, only to be pleasantly surprised by how easy the product is to use while still being very capable for their needs. Pros It's easy to deploy, understand, and use. We deploy this for our email customers, and since it's such a simple product to use, a quick 15-minute call to a new customer is often all it takes for the user to understand how to use the product effectively. The support team is also very accommodating and quick to respond. Cons Uploading files for a new deployment can be slow. Officially, you can upload PSTs smaller than 500 MB using Jatheon's UI, or you can upload PSTs smaller than 16 GB to a Jatheon-provided AWS S3 bucket using the S3 web UI. Jatheon's support team can be very accommodating with providing alternative upload methods for our customers with larger archive files, but it would be great if there was something more baked in to the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB John B. IT Director Government Administration ### "Service and Support is above and beyond!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 23, 2021 Great from the beginning. Support is the best I have seen. Pros Great product but even better support. If you have an issue, email support, and within minutes we always have a response with a ticket generated and help on the way. Cons Long implementation but they took care of the whole thing. Reasons for choosing Jatheon Better product, good price, amazing support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CZ Christopher Z. Assistant Director Primary/Secondary Education ### "Great product for education" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2021 Our overall experience with Jatheon has been outstanding. As a service provider for education, the pandemic increased electronic communication and we found ourselves short on archiving space with the Barracuda appliance we had onsite. Jatheon provided a very cost-effective and painless transition to a cloud solution. Pros The ease of setup and migration away from our old on prem appliance. Cons There isn't much not to like. Jatheon offers the power of cloud at an affordable price. Reasons for choosing Jatheon The Jatheon solution was faster, cheaper, and easier to use than the Barracuda solutions we had available to us. It was a breath of fresh air to work with a company that appreciated our business, rather than being just a number. The support we have received from Jatheon is lightyears ahead of what we have experienced with Barracuda. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Norman H. IT Manager Program Development ### "Jatheon Archiving Suite - An easy solution to get up and running" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2021 The issue this was bought to resolve was archiving issues for users who have left the company. It provided a repository to be able to archive all historical employee email data and fit nicely into an archiving process for recent employee departures. Lastly, it provided security needed so persons can only access mailboxes they need to all from a single web page. Pros \- I can customize it to suit my specific needs - It was very simple to setup and get started with the help of the support team - The team provides frequent updates and are open to suggestions to implement feature upgrades that may suit your specific scenario Cons \- I really have no cons as the software does what I want it to do and then more. If I am being extremely critical, the front end design could be a bit more visually appealing. Alternatives considered [Archive One](https://www.capterra.com/p/181797/Archive-One/) [MimeCast Email Security](https://www.capterra.com/p/119826/MimeCast-Email-Security/) Reasons for choosing Jatheon \- Pricing was better for an on-premise solution. - It was a better fit for our specific needs. - The setup and long term maintenance looked to be easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe K. Information Systems Manager Government Administration ### "Jatheon Email Archiving Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2021 We moved from an old solution to this one and it was an exhaustive search to come to the choice of Jatheon. They worked with us and took care of what we needed to make this happen. Super folks to work with! Pros Search feafture is robust and very effective. Cons Implementation was a bit slow but only because of the time it took to ingest our old data. Reasons for choosing Jatheon I thought their User Dashboard was easier to use and overall the price and process was better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User ICT Manager Paper & Forest Products ### "Painless upgrade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2021 Pros The e-mail archiving appliance is well supported by the manufacturer. Upgrading from an older appliance to the new appliance was made very easy for me as once it was physically installed Jatheon took over and migrated the config and data witout any intervention from me. Cons This level of service is necessary since the system is quite arcane and complex. It means when there are issues we have to engage Jatheon rather than fix it ourselves - and we are in different timezones. Having said that we have found Jatheon very responsive and proficient in knowing their product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sally T. National IT Manager Hospitality ### "Wouldnt be without it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 15, 2021 Support and follow up is excellent. Pros It does what it should - archive emails and allow you to retrieve them easily. Cons It would be good to have the email folder structure display to help narrow down some of the more complex searches and we believe this feature is soon to be available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176595/Jatheon-Archiving-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.