# Jatheon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jatheon the right Email Archiving solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176595/Jatheon-Archiving-Suite/reviews --- Jatheon 4.8 (26) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jatheon Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CZ Christopher Z Assistant DirectorPrimary/Secondary Education, 51 - 200 employeesUsed the software for: 1-2 years. “Jatheon provided a very cost-effective and painless transition to a cloud solution.“ July 14, 2021 KH Keifer H Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “This means that they have no prior context with email archival tools, complicating training if the product was harder to understand.“ September 2, 2021 Andrew O IT ManagerMachinery, 201 - 500 employeesUsed the software for: More than 2 years. “Like any technology solution there is sometimes minor issues, however, the Jatheon technical support team is top notch and is able to resolve any issues quickly and efficiently“ November 11, 2020 KH Keifer H Network EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Some of our other customers moved from older email archival tools, with a worse user experience.“ September 2, 2021 Andrew O IT ManagerMachinery, 201 - 500 employeesUsed the software for: More than 2 years. “The technical support team is super responsive and able to resolve issues very quickly.“ November 11, 2020 JD John D Director of Information technologyUtilities, 501 - 1,000 employeesUsed the software for: 1-2 years. “I don't find it intuitive enough and have to consult the manual frequently.“ October 6, 2020 SW Stephen W I.T. DirectorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “Their customer service solves problems quickly for us.“ December 16, 2020 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian M. Lead System Administrator Retail Used the software for: 2+ years ### "Jatheon - Simple and easy email archiving" September 4, 2020 4.0 Overall, it is a good product. Could move to cloud archiving but with the cost and not having any issues, I don't have a reason to get rid of it. Pros It just works. Low maintenance and I am able to search emails fairly easy. Cons The search function could be better. Max export size needs to be increased for when I need to pull a bunch of emails. Review Source BH Brenda H. Vice President Information Systems Real Estate Used the software for: 2+ years ### "Simple, powerful, fast email archiving solution" April 15, 2020 5.0 We needed something to automatically archive our emails and only retain them for 5 years that had a robust search capability. It needed to sync with AD and give users an easy way to search their own archives. It is mostly used, though by our CEO who is looking or certain email subjects and wants to confirm when certain emails are sent. We don't need anything fancy but the restore capabilities are flexible and do everything we need it to do. We have used it to extract various email for litigation and it was easy to extract. Pros We purchased Jatheon Email archiver in 2013. I was a little apprehensive because I liked the product and price point but it was not very well known at the time. We use an appliance on-premise but Jatheon seamlessly upgraded me to the next level when I out-grew the old unit. It is so easy to use and It has a lot of flexibility when I do searches. The searches are very fast and I've always been able to find what I needed. Jatheon support has always been responsive when I needed help with a search or configuration change, or to just do a health check on our system. It's been a very good investment for our company and I'd recommend it to any small business. Cons The newer appliance is much easier to use than the previous but I have one comment. When logging in to do administrative tasks, the placement of the administrative functions is on the bottom left. Took me forever to realize that. I think I had to put in a call looking for how to get to it then when they told me I felt a little embarrassed. It's more intuitive for me to find a link on a top navigation bar - that's my only complaint. Alternatives considered [Mimecast Cloud Archive](https://www.capterra.com/p/168613/Email-Archive/) Reason for choosing Jatheon I considered going to a cloud solution instead of upgrading to the latest Jatheon hardware. Since I had such a good experience with the company in prior years and they gave me a competitive bid and said they would convert my email to the new appliance for me, it was a no-brainer. Review Source JM James M. Managing Partner Telecommunications Used the software for: 6-12 months ### "Email archiving is a snap and the support is fantastic! " December 9, 2021 5.0 This has allowed me to know our emails are safely archived in the event we need to deeply search for a note from several years ago for customer, legal, HR or other issues. I know we are securely sitting not only in o365 for our hosted exchanged, but we are safely back up to AWS as well. Pros The easy of deployment into my user environment was insanely simple and effortless. The solution itself is quite powerful and delvers the results blazing fast. The post sale support has been fantastic when I have had a few questions and the follow up is almost instant. Great product and Great people! Cons I have nothing bad or down to say at all. The product works as pitched and installed. Great stuff! Alternatives considered [Proofpoint Email Protection](https://www.capterra.com/p/175873/Proofpoint-Email-Protection/) Reason for choosing Jatheon The Jatheon team were super responsive to my request for a quote and order, plus got everything set up and made sure I was well able to use their services. Great crew! Review Source BL Bill L. Computer Systems Administrator Government Administration Used the software for: 2+ years ### "Jatheon Archiving Suite review" January 10, 2022 5.0 Pros It was very easy to setup the appliance and start archiving emails, the search feature is very easy to use and administration is rather straight forward. Cons Their outlook client could use a little bit of refinement in the way you search from the client, not a game stopper and it does work very well. Reason for choosing Jatheon The Jatheon gave us a better level of support and upon our review of the available products it best fit our needs Review Source NH Norman H. IT Manager Program Development Used the software for: 6-12 months ### "Jatheon Archiving Suite - An easy solution to get up and running" March 29, 2021 4.0 The issue this was bought to resolve was archiving issues for users who have left the company. It provided a repository to be able to archive all historical employee email data and fit nicely into an archiving process for recent employee departures. Lastly, it provided security needed so persons can only access mailboxes they need to all from a single web page. Pros \- I can customize it to suit my specific needs - It was very simple to setup and get started with the help of the support team - The team provides frequent updates and are open to suggestions to implement feature upgrades that may suit your specific scenario Cons \- I really have no cons as the software does what I want it to do and then more. If I am being extremely critical, the front end design could be a bit more visually appealing. Alternatives considered [Archive One](https://www.capterra.com/p/181797/Archive-One/)[MimeCast Email Security](https://www.capterra.com/p/119826/MimeCast-Email-Security/) Reason for choosing Jatheon \- Pricing was better for an on-premise solution. - It was a better fit for our specific needs. - The setup and long term maintenance looked to be easier. Review Source AR Angela R. Analyst Commercial Real Estate Used the software for: 6-12 months ### "Jatheon" September 14, 2021 5.0 Pros \-Simple to use and learn -Makes lists of keywords specific to your organization -Helpful staff -Improves our compliance process by making it much more efficient Cons \-When doing key word searches, many emails come up that include one of the keywords in generic general disclaimers -Does not capture Google Chat Alternatives considered [MirrorWeb](https://www.capterra.com/p/171780/Website-Social-Media-Archiving/) Reason for choosing Jatheon \-Better customer service -Better price -Accomplished goal Review Source JA Jay A. Director of IT Education Management Used the software for: 2+ years ### "Jatheon email archiving appliance/software provides great value and is easy to manage" April 13, 2020 5.0 My experience with Jatheon as a company and with the products they provide has been exceptional. Their support is quick to respond to any questions or problems. Their products have been rock solid. Pros The Jatheon appliance/email archiving software suite was instrumental in our conversion from Microsoft Exchange to Gmail. It has allowed us to merge our previous MS Exchange archives with our Gmail archives and be able to do all eDiscoveries from one platform. The tech support is top notch. The company is able to remotely monitor our appliance and alert me to pending issues before they even occur. The ways I can query our archive is virtually limitless. And even with close to 50 million archived emails the speed of the queries are amazing. Cons I don't know how I could improve on this product. It does what it is supposed to do and it does it well. Reason for choosing Jatheon While I inherited a Jatheon solution when I started at my current organization 5 years ago, I did have experience with the platform from Commvault at my previous company. I needed to upgrade our Jatheon appliance 2 years ago and decided to stay with Jatheon because of their support and product features/cost. Review Source VR Verified Reviewer IT Manager Machinery Used the software for: 2+ years ### "A rock solid product with a top notch support team backing it" November 11, 2020 5.0 We have been a Jatheon customer for over 10 years and have been extremely happy with how the product performs. Our appliance works without a hitch and is very easy to use. Like any technology solution there is sometimes minor issues, however, the Jatheon technical support team is top notch and is able to resolve any issues quickly and efficiently Pros The technical support team is super responsive and able to resolve issues very quickly. In addition, the solution just works and requires very little management oversight to maintain. Cons Certain functions could be easier to use from the Web UI (i.e. searches for a large volume of email that needs to be exported to PST is a feasible, however, a bit cumbersome) Review Source VR Verified Reviewer Information & Broadcast Technology Manager Broadcast Media Used the software for: 2+ years ### "A reliable solution at a competitive price" October 15, 2018 4.0 Pros A bargain compared to other solutions I’ve priced Reliable; set and forget Excellent support Regular users find it works well Cons The browser interface works fine, but users don’t love it. Occasional users struggle with the search logic (user impatience is a factor here) Review Source VR Verified Reviewer ICT Manager Paper & Forest Products Used the software for: 2+ years ### "Painless upgrade" January 29, 2021 5.0 Pros The e-mail archiving appliance is well supported by the manufacturer. Upgrading from an older appliance to the new appliance was made very easy for me as once it was physically installed Jatheon took over and migrated the config and data witout any intervention from me. Cons This level of service is necessary since the system is quite arcane and complex. It means when there are issues we have to engage Jatheon rather than fix it ourselves - and we are in different timezones. Having said that we have found Jatheon very responsive and proficient in knowing their product. Review Source KH Keifer H. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "Great product that is powerful and easy to use" September 2, 2021 5.0 Some of our customers are moving from having no email archival at all to Jatheon. This means that they have no prior context with email archival tools, complicating training if the product was harder to understand. Jatheon is so easy to use and understand while still being a capable product. This means that training is quick, and customers can dig deeper on their own. Some of our other customers moved from older email archival tools, with a worse user experience. I've worked with users who dreaded the thought of moving to a new tool, only to be pleasantly surprised by how easy the product is to use while still being very capable for their needs. Pros It's easy to deploy, understand, and use. We deploy this for our email customers, and since it's such a simple product to use, a quick 15-minute call to a new customer is often all it takes for the user to understand how to use the product effectively. The support team is also very accommodating and quick to respond. Cons Uploading files for a new deployment can be slow. Officially, you can upload PSTs smaller than 500 MB using Jatheon's UI, or you can upload PSTs smaller than 16 GB to a Jatheon-provided AWS S3 bucket using the S3 web UI. Jatheon's support team can be very accommodating with providing alternative upload methods for our customers with larger archive files, but it would be great if there was something more baked in to the product. Review Source MO Michael O. System Administrator Utilities Used the software for: 2+ years ### "Jatheon made my job easier" April 15, 2020 5.0 My overall experience has been excellent. I check on the system once a month to make sure there's no issues. Pros I'm a one man shop for a small to mid size company. We had an email archiving system that had a lot of moving parts and was not very user friendly. Needless to say I didn't have a lot of confidence in it and more important I had to spend a lot of time I didn't have on it. After going to Jatheon life got much easier. At the time we went with Jatheon we had an on-premise email server. The setup was very easy and the system is very user friendly. I've been using Jatheon for over 6 years now and ive had only a couple issues which their support was very responsive. About three years ago we went to O365 and the switchover with regards to Jatheon was a breeze. Cons To be honest and I cannot say this about all the applications i have but i don't have any cons. Reason for choosing Jatheon We felt the setup was more straightforward, the price was right, and I got a recommendation from some. Review Source SW Stephen W. I.T. Director Government Administration Used the software for: 2+ years ### "Jatheon's email archiver has served us very well for over a decade." December 16, 2020 5.0 We have to run FOIA requests all the time. Jatheon makes it easy. Their customer service solves problems quickly for us. Pros The software is easy to use and responds quickly to inquiries. Cons Nothing. No complaints. We have not run into a situation where the system didn't serve us well. Review Source Joe K. Information Systems Manager Government Administration Used the software for: Less than 6 months ### "Jatheon Email Archiving Solution" March 25, 2021 5.0 We moved from an old solution to this one and it was an exhaustive search to come to the choice of Jatheon. They worked with us and took care of what we needed to make this happen. Super folks to work with! Pros Search feafture is robust and very effective. Cons Implementation was a bit slow but only because of the time it took to ingest our old data. Reason for choosing Jatheon I thought their User Dashboard was easier to use and overall the price and process was better. Review Source HV Harry V. Service Delivery Lead Automotive Used the software for: 2+ years ### "Low maintenance and well supported product." October 28, 2020 5.0 Jatheon allowed us to capture all in & outbound mail for compliance reasons. It has not failed us since implemented and our experience with the product and support has been great. Some major companies could take note the quality support provided. Pros Once configured it simply just works. Product comes with excellent vendor support. Cons Would be nice to use this with 3rd party API integration so you could spam filter by preferred vendor and store on prem/cloud with Jatheon. Alternatives considered [Proofpoint Enterprise Archive](https://www.capterra.com/p/133893/Proofpoint-Enterprise-Archive/)[Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/) Reason for choosing Jatheon Price, support, on prem options, and capabilities levelled out just right. Review Source CZ Christopher Z. Assistant Director Primary/Secondary Education Used the software for: 1-2 years ### "Great product for education" July 14, 2021 5.0 Our overall experience with Jatheon has been outstanding. As a service provider for education, the pandemic increased electronic communication and we found ourselves short on archiving space with the Barracuda appliance we had onsite. Jatheon provided a very cost-effective and painless transition to a cloud solution. Pros The ease of setup and migration away from our old on prem appliance. Cons There isn't much not to like. Jatheon offers the power of cloud at an affordable price. Reason for choosing Jatheon The Jatheon solution was faster, cheaper, and easier to use than the Barracuda solutions we had available to us. It was a breath of fresh air to work with a company that appreciated our business, rather than being just a number. The support we have received from Jatheon is lightyears ahead of what we have experienced with Barracuda. Review Source ST Sally T. National IT Manager Hospitality Used the software for: 2+ years ### "Wouldnt be without it" January 15, 2021 4.0 Support and follow up is excellent. Pros It does what it should - archive emails and allow you to retrieve them easily. Cons It would be good to have the email folder structure display to help narrow down some of the more complex searches and we believe this feature is soon to be available Review Source JD John D. Director of Information technology Utilities Used the software for: 1-2 years ### "Jaytheon Email Archiving" October 6, 2020 5.0 It is reliable and fast in finding emails. The export to PST, PDF, or single emails, is a great feature and really helps when doing a discovery Pros It is fast - very fast in finding emails based on one word. Cons I think the application interface could use some redesign. I don't find it intuitive enough and have to consult the manual frequently. Reason for choosing Jatheon I liked that it was a single appliance, and sits between the email servers and collects every email that flows through the organization. It can also be used to restore any lost or corrupted emails and is on a separate platform so it is not vulnerable to any MS Exchange or Windows attacks/malware/virus. Review Source JB John B. IT Director Government Administration Used the software for: Less than 6 months ### "Service and Support is above and beyond!" August 23, 2021 5.0 Great from the beginning. Support is the best I have seen. Pros Great product but even better support. If you have an issue, email support, and within minutes we always have a response with a ticket generated and help on the way. Cons Long implementation but they took care of the whole thing. Reason for choosing Jatheon Better product, good price, amazing support Review Source DA Doug A. IT Manager Government Administration Used the software for: 1-2 years ### "Jatheon cloud" September 25, 2020 5.0 Implementation and importing of previous email archives was very easy. End users love the speed and performance. Pros Fast searches and cloud based. Ease of implementation. Quality customer support. Cons I have nothing bad to say about Jatheon. Reason for choosing Jatheon Best fit for our organization, Review Source HH Henry H. Manager Network services and Help Desk. Hospital & Health Care Used the software for: 2+ years ### "Outstanding service" January 7, 2019 5.0 Pros For me you can almost always find a product to do what you want. The big test is when you have a problem can it get resolved quickly and with Jatheon it does. Cons I do not have any at this time. We check back. Review Source BR Boni R. Systems Engineer Utilities Used the software for: 2+ years ### "Jatheon CCore review" November 22, 2018 4.0 Good support. Has quick response and engineer resolved the problem quickly. Pros Searching is easy and fast. Results can be exported to a PST file for easy handling of the results. Cons The web interface might need improvement. Review Source BP Brian P. Systems Administrator Higher Education Used the software for: 2+ years ### "Happy" October 12, 2018 5.0 Pros Simple, easy to use, just works. Support is great! Cons Nothing I can think of. I have no complaints at this time Review Source JG James G. Sr Records Analyst Utilities Used the software for: 2+ years ### "Jatheon Support" December 27, 2018 5.0 Minor search and export issue. Resolved successfully by reps from Jatheon Technical Support. Pros Technical support is always responsive and the service is great. Cons non applicable software has been very easy to use Review Source kK karl K. IT Manager Medical Devices Used the software for: 2+ years ### "jatheon Info" February 22, 2019 4.0 tech support has always been great Pros it works great, ldap seems to need a kick once n awhile Cons had to replace old device (jatheon pnc 2000) shortly after we purchased Review Source Similar Products Featured ## Related categories [Email Archiving](https://www.capterra.com/email-archiving-software/)[Archiving](https://www.capterra.com/archiving-software/)