# OnPage Incident Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OnPage Incident Management System Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more. Source: https://www.capterra.com/p/176637/Hotjar --- # OnPage Incident Management System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnPage Incident Management System ## What is OnPage Incident Management System? OnPage is the industry leading Secure Incident Management System with its unique ALERT-UNTIL-READ technology. HIPAA secure, built around the incident resolution life-cycle, the platform enables organizations to automate the incident notification process from inception till resolution to mitigate human errors and reduce MTTR, while allowing secure team collaboration. OnPages Escalation policies, Redundancies, and scheduling algorithms ensure that a critical message is never missed. ## What is OnPage Incident Management System used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 98% Neutral 3% Negative 0% Starting price $13.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnPage Incident Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onpage.com&name=OnPage Incident Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnPage Incident Management System 4.6 (40) VS. [4.6 (1,526)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $13.99 Per User, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (40) Ease Of Use 4.5 (52) Value For Money 4.8 (25) Value For Money 4.5 (51) Customer Service 4.8 (27) Customer Service 4.4 (52) ## OnPage Incident Management System alternatives [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176637/Incident-Management-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.6 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Trail 4.5 (13) 30.77% of 13 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Incident Management 4.7 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Mass Notifications 4.4 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Incident Reporting 4.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Templates 4.2 (10) 10.00% of 10 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is OnPage Incident Management System 58 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Campus Notifications Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Graphical representation of data Plan and implement business continuity measures in case of unforeseen events Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track interaction history by documenting conversations for contacts Oversee people and resources to carry out an investigation Manage incidents related to outages or breaches in functionality of IT systems Send messages to multiple recipients at the same time Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Provide notifications in multiple languages Track and organize on-call shifts Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Trigger clickable pop-up messages Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Track, report on and implement actions pertaining to physical safety at the workplace Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Send messages via SMS Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (40) 4.5 Based on 40 reviews ## Pricing Value for money 4.8 (25) Free Trial Basic $13.99 Per User,Per Month Value for money 4.8 (25) 4.8 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ Site24x7](https://www.capterra.com/p/168192/Site24x7/)[ Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[ New Relic](https://www.capterra.com/p/118128/New-Relic/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (27) 4.8 Based on 27 reviews ## User reviews Overall rating 4.6 Based on 40 reviews Filter by rating 5(26) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AS Andre S. Exec. Dir. FhUSA CMI Research ### "OnPage is a Critical Component of our Business Continuity Plan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2023 The Covid shutdown reminded all of us of the importance of having an effective business continuity plan. For us, OnPage saved the day! Running an R&D facility with different types of Labs and equipment remotely presented an extremely challenging communication problem. The response time in reaching critical employees, such as our lab or IT managers using cellular voice, SMS, and/or email was simply unacceptable! I would often call or email someone and not hear back for a couple of hours, wondering if they even got my message. That’s when we discovered the value of Priority Messaging and OnPage stood out among its competitors for the best value and personal support for the dollar. Once we deployed OnPage with personal support from the company, we were immediately able to communicate essentially in real time, with immediate receipt and read acknowledgement, eliminating all uncertainty. That was the day that OnPage was engraved into our business continuity plan. Since then, OnPage saved the day several times during power outages and internet blackouts. We even configured some IoT devices, such as our surveillance cameras to send priority notifications through OnPage when someone enters the building at night. I highly recommend it! GO OnPage! Pros Receipt and Read Notification. Immediate Feedback. Value. Cons All good for our use. OnPage meets all our priority messaging needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Maria C. BHCM Hospital & Health Care ### "Easy to set up" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 28, 2022 Pros It was really easy to set up. The set up literally took two minutes. Cons I don't have a con yet, so there isn’t anything I don't like it about it just yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VK Venkat K. Technical Lead Oil & Energy ### "Onpage Mobile App for get alerts on Major Incidents and Incident Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2022 Excellent Pros We receive instant messages on OnPage Mobile App as soon as the customer raises high priority incidents Cons We get same messages more than once.There is nothing else that I dont like about Onpage except we get same message more than once.Other than that no issues with Onpage.It helps a a lot in incident management as we dont have to check our emails to see if the customer has raised any high priority incidents or not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Scott F. electrician Banking ### "reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 23, 2022 Overall experience with OnPage has been good Pros I like how even when I'm away from site, I still get critical notifications Cons I hate how I get woken up at night to alert me about critical issues that happen at site, but this isn't a downside Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kyle H. Field Engineer Telecommunications ### "End User review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 16, 2022 Pros easy to use as an end user, all you do is install the app and log in, you can customise your alert volume, sound etc Cons it would be good to be able to view the onpage calendar as an end user Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sarah L. General Surgeon Hospital & Health Care ### "I love having a pager that doesn't require a separate unit! And OnPage is easy to use and effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2022 Pros I love how easy it is to use on my end - I get the page, I click the notification which takes me to the app, and as long as the person paging me has put in a complete phone number, I can just click the number in the OnPage app and get back to them immediately. Cons I have no concerns with the software. The only thing that might be nice is the ability to change the message people get when they call my pager. I work in health care, and can potentially receive pages from multiple different institutions and multiple different units within the various institutions. The way our institutions' phone system works, all outgoing calls look like they are coming from the hospital switchboard, so if people click 1 as suggested in the greeting, I have no idea which number to actually call back. Reasons for choosing OnPage Incident Management System OnPage was a bit more expensive, but the ability to migrate to more functionality in the future if needed, plus the ability to have just an app on my phone rather than carrying a separate unit was a huge plus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Luis E. doctor Hospital & Health Care ### "Easy to use!" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 15, 2022 Pros easy for nurses to contact me, easy to forward pages Cons the sound is very loud, the apps turns off other apps on the phone which is very very inconvenient Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA mohammed a. Associate Information Technology and Services ### "OnPage Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2022 Pros On call alert is the best thing provided by onpage where you can link things with your ticket system . Cons might need some more options to cutomize and make more changes on it. it got limited options for now but user should be able to play around with more options and more ringtones. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RH Rebekah H. Clinical Research Coordinator Hospital & Health Care ### "Reliable and easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2022 Pros The software is reliable and easy to use. Cons There were some issues getting pages when I first joined, but the support service was very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Juan P. Physician Hospital & Health Care ### "Honest review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 15, 2022 Pros Clear to read, quick to send messages, alerts are easily audible Cons Consumes a lot of battery, slow to open, repeats message too many times Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176637/Incident-Management-System/reviews/) Popular comparisons [Proactivanet vs OnPage Incident Management System](https://www.capterra.com/compare/176637-227552/Incident-Management-System-vs-Proactivanet)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)