# OnPage Incident Management System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is OnPage Incident Management System the right Emergency Notification solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176637/Incident-Management-System/reviews

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OnPage Incident Management System

4.6 (40)

[View alternatives](https://www.capterra.com/p/176637/Incident-Management-System/alternatives/)

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Last updated March 13th, 2026

# Reviews of OnPage Incident Management System

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

JC

Josephine C

PharmacistPharmaceuticals, 201 - 500 employeesUsed the software for: More than 2 years.

“Easy to use and dose the job of providing alerts of emergency pages“

July 19, 2022

KC

Kristen C

Damage Prevention Inspector IIOil & Energy, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“OnPage is a reliable and easy to use paging system that is customizable and functional. “

December 6, 2021

LG

Lijun G

Clinical Care CoordinatorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months.

“It is easy to use and it equally divides our management team's on call duties.“

December 7, 2021

CA

Cheryl A

Office Manger Computer Networking, 2 - 10 employeesUsed the software for: 1-2 years.

“We love this product because of its integration with our PSA.“

March 17, 2021

## Showing most helpful reviews

Showing 1-25 of 40 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tal P.  
CTO | Leading technology teams  
  
Used the software for: 2+ years

### "OnPage is really easy to install and configure. API is simple to install and support is great."

June 24, 2018

5.0

encrypted transmission, prioritizing urgent notifications. instant visibility to who is on-call Integration with Chat Ops tools (Slack and Cisco-Spark) It is very easy to put teams into groups, schedules and alert escalations.

Pros

It is reliable. We never miss critical alerts. At JSpeed We have high value customers and we strive to deliver superb customer service. We need to make sure we know about any issue well before the customer - that is how we gain their trust. Most important, When we need support, they get back to you within minutes no matter what time you call.

Cons

The UI is a bit dated. It would be nice to see a more vibrant UI. I guess it will be in the near future but most important - it works great.

Review Source

CA

Cheryl A.  
Office Manger  
Computer Networking  
Used the software for: 1-2 years

### "OnPage Alerting Life saver "

March 17, 2021

5.0

OnPage saves time for our on-call employee to only be alerted on certain tickets so, they do not have to have their computers up all hours of the night and weekend.

Pros

We love this product because of its integration with our PSA.

Cons

At this point in time we do not have anything negative to say about onpage.

Alternatives considered

[OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)

Reason for choosing OnPage Incident Management System

The integration with our PSA and its interface.

Review Source

LE

Luis E.  
doctor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to use!"

November 15, 2022

3.0

Pros

easy for nurses to contact me, easy to forward pages

Cons

the sound is very loud, the apps turns off other apps on the phone which is very very inconvenient

Review Source

SF

Scott F.  
electrician  
Banking  
Used the software for: 2+ years

### "reliable"

November 23, 2022

5.0

Overall experience with OnPage has been good

Pros

I like how even when I'm away from site, I still get critical notifications

Cons

I hate how I get woken up at night to alert me about critical issues that happen at site, but this isn't a downside

Review Source

SL

Sarah L.  
General Surgeon  
Hospital & Health Care  
Used the software for: Less than 6 months

### "I love having a pager that doesn't require a separate unit! And OnPage is easy to use and effective"

November 16, 2022

5.0

Pros

I love how easy it is to use on my end - I get the page, I click the notification which takes me to the app, and as long as the person paging me has put in a complete phone number, I can just click the number in the OnPage app and get back to them immediately.

Cons

I have no concerns with the software. The only thing that might be nice is the ability to change the message people get when they call my pager. I work in health care, and can potentially receive pages from multiple different institutions and multiple different units within the various institutions. The way our institutions' phone system works, all outgoing calls look like they are coming from the hospital switchboard, so if people click 1 as suggested in the greeting, I have no idea which number to actually call back.

Reason for choosing OnPage Incident Management System

OnPage was a bit more expensive, but the ability to migrate to more functionality in the future if needed, plus the ability to have just an app on my phone rather than carrying a separate unit was a huge plus.

Review Source

VR

Verified Reviewer  
Senior Solutions Technician  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent pager for Technicians"

July 19, 2022

5.0

Pros

Integration with ConnectWise for custom notifications.

Cons

Only allowing one session per login at a time. Sometimes this hinders our ability to test setups.

Review Source

AS

Andre S.  
Exec. Dir. FhUSA CMI  
Research  
Used the software for: 2+ years

### "OnPage is a Critical Component of our Business Continuity Plan"

November 16, 2023

5.0

The Covid shutdown reminded all of us of the importance of having an effective business continuity plan. For us, OnPage saved the day! Running an R&D facility with different types of Labs and equipment remotely presented an extremely challenging communication problem. The response time in reaching critical employees, such as our lab or IT managers using cellular voice, SMS, and/or email was simply unacceptable! I would often call or email someone and not hear back for a couple of hours, wondering if they even got my message. That’s when we discovered the value of Priority Messaging and OnPage stood out among its competitors for the best value and personal support for the dollar. Once we deployed OnPage with personal support from the company, we were immediately able to communicate essentially in real time, with immediate receipt and read acknowledgement, eliminating all uncertainty. That was the day that OnPage was engraved into our business continuity plan. Since then, OnPage saved the day several times during power outages and internet blackouts. We even configured some IoT devices, such as our surveillance cameras to send priority notifications through OnPage when someone enters the building at night. I highly recommend it! GO OnPage!

Pros

Receipt and Read Notification. Immediate Feedback. Value.

Cons

All good for our use. OnPage meets all our priority messaging needs.

Review Source

WP

Wyatt P.  
Optometrist  
Medical Practice  
Used the software for: 2+ years

### "Busy Medical Optometry Practice"

July 25, 2022

5.0

Pros

OnPage is simple and easy to use. Works well for our needs as a way for our patients to contact us after hours.

Cons

The alert function is loud, so we usually keep it on silent. Also, notifications are a maximum of 5 minutes apart.

Review Source

Gilbert S.  
Founder / Principal Solutions Architect  
Computer Software  
Used the software for: 2+ years

### "OnPage is awesome I've been using it for many years."

June 19, 2018

5.0

Stop loss and maximum profit on trading transactions.

Pros

OnPage supports a wide variety of devices, including Android, iPhone, and Blackberry. I use it to get real time stock price alerts and these have been a lifesaver for urgent trading situations that require immediate action. I have also used it in the past for server and database alerts. It's a great product and very reliable.

Cons

There are no cons. It's a great product. It has never failed me and I rely on it to get timely alerts.

Review Source

HS

Harman S.  
Desktop Support Technician  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent paging app"

December 23, 2021

4.0

My overall experience with OnPage Incident Management System has been great. It is secure, reliable and easy to use which makes it perfect for any business needing a tool for incident management.

Pros

What I like most about OnPage is that it is very easy to use and is reliable. I also like that you have to acknowledge the page and then it will stop ringing.

Cons

There is nothing that I dislike about this software, it meets business requirements.

Review Source

HB

Himanshu B.  
VMware Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "Best in his business"

December 13, 2021

5.0

Pros

Using since last 2+ years never observe any complaints and error/bug while use

Cons

Currently alerts received via Data traffic only. I we can make it work on SMS alert then it will be more relevent

Review Source

AM

Adrienne M.  
FNP-C  
Hospital & Health Care  
Used the software for: 2+ years

### "Great system for after hours calls"

December 6, 2021

5.0

Pros

I like the ability to set repeat notifications in this system. If it is the middle of the night and I am receiving a page from my hospital, I like how the page system alerts every 2 minutes and grows in volume until I respond.

Cons

There aren't really any issues that I feel I would change. It is a good system for the purpose we are using it for.

Review Source

JC

Josephine C.  
Pharmacist  
Pharmaceuticals  
Used the software for: 2+ years

### "Simple and easy to use"

July 19, 2022

5.0

Pros

Easy to use and dose the job of providing alerts of emergency pages

Cons

Ability to customize home page and being more aesthetically pleasing.

Review Source

MC

Maria C.  
BHCM  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to set up"

November 28, 2022

4.0

Pros

It was really easy to set up. The set up literally took two minutes.

Cons

I don't have a con yet, so there isn’t anything I don't like it about it just yet.

Review Source

JK

Jeffrey K.  
VP  
Computer Software  
Used the software for: 2+ years

### "Excellent Incident Management Application"

July 19, 2022

5.0

Excellent application, has been a great tool for our company

Pros

Ease of use Reliability Features of the dashboard

Cons

The mobile app should have more features

Review Source

JM

Julie M.  
Nurse Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great app for after hours alerts "

December 6, 2021

5.0

We use this app daily in our company, from after hours calls to handling alerts when we are in meetings. OnPage has been great about giving us the confidence that we will not miss calls and can get back to emergent issues quickly.

Pros

This app has allowed our company to easily switch between employees on call and ensure alerts are not missed. The app continues to alert you until the page is acknowledged, so concerns of sleeping through calls have gone away since implementing this system.

Cons

Adding support for the Apple Watch is much needed, currently the watch acknowledges that an alert has been sent, but it cannot be viewed.

Review Source

BD

Brian D.  
CEO  
Computer & Network Security  
Used the software for: 2+ years

### "Still saving the day! OR NIGHT!"

December 6, 2021

4.0

I have already gotten 2 others companies signed up to use them. It JUST works!

Pros

Easy of implementation, ability to have pools and failovers.

Cons

app looks a little cheesy. It could be easier to better looking emails that get sent to the phone.

Alternatives considered

[AlertOps](https://www.capterra.com/p/160468/AlertOps/)

Reason for choosing OnPage Incident Management System

cost and ease of use.

Review Source

PS

Patrick S.  
IT Manager  
Law Enforcement  
Used the software for: 1-2 years

### "A Smart Paging Solution"

December 6, 2021

4.0

The system is tied to our after-hours service line, a caller simply has to leave a message. Caller ID will typically pick up the call-back number but the caller has the option to key in. When the page goes out, if it's not acknowledged within a specified time, it will escalate to a specified user.

Pros

I really like that OnPage is NOT tied to geography. Regional RF pagers quickly become useless if you travel out of a specific area. With OnPage, my team can be virtually anywhere.

Cons

Early on, the iPhone app had some glitches. OnPage has since resolved those problems.

Review Source

KC

Kristen C.  
Damage Prevention Inspector II  
Oil & Energy  
Used the software for: 1-2 years

### "Reliable and easy to use"

December 6, 2021

5.0

Overall, an easy to use paging system that functions well and is user friendly.

Pros

OnPage is a reliable and easy to use paging system that is customizable and functional. With some paging systems it can be a process to go off-call; with OnPage it's as simple as hitting the volume selector top right and clicking on the options. Just one of the many features that make this system stand out.

Cons

Sometimes when you try and silent the system it does not work and notifications keep sounding.

Review Source

SL

Steven L.  
Podiatrist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Experience with Onpage"

December 14, 2021

5.0

We have used Onpage since 2013 for our medical office as a notification system to reach doctors on call after hours. Has worked great without issues. Affordable solution for our office paging needs.

Pros

Integration into my cell phone, ease of use.

Cons

Notification sound options are limited. Would prefer to be able to choose more sound notifications than the ones provided by onpage.

Review Source

mA

mohammed A.  
Associate  
Information Technology and Services  
Used the software for: 2+ years

### "OnPage Review "

November 15, 2022

5.0

Pros

On call alert is the best thing provided by onpage where you can link things with your ticket system .

Cons

might need some more options to cutomize and make more changes on it. it got limited options for now but user should be able to play around with more options and more ringtones.

Review Source

SG

Steffani G.  
Property Administrator  
Real Estate  
Used the software for: 2+ years

### "OnPage--An Asset"

December 13, 2021

5.0

OnPage has allowed us to better serve our customers. That's a good thing.

Pros

The ability to maintain 24/7 emergency support without being chained to a desk.

Cons

The sound of the siren in the middle of the night.

Review Source

MR

Moonis R.  
Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Great Alternative to SMS/Pager"

December 11, 2021

4.0

Pros

Have been using OnPage for more than 6 months and it has been really helpful in Intimation of Priority Incidents when away from Laptop. It has the snooze feature to ring again and again unless the message is read and it is easily customizable w.r.t. to the type of Events you want to be intimated for. OnPage has been great alternative of SMS/Pager which could be missed easily in today's world and rides the Digital wave.

Cons

There could be feature to Intimate others (Who are not part of the group) with a forward option

Review Source

KH

Kyle H.  
Field Engineer  
Telecommunications  
Used the software for: 6-12 months

### "End User review"

November 16, 2022

4.0

Pros

easy to use as an end user, all you do is install the app and log in, you can customise your alert volume, sound etc

Cons

it would be good to be able to view the onpage calendar as an end user

Review Source

JL

Jessica L.  
Coordinator  
Internet  
Used the software for: 1-2 years

### "Helpful paging system"

July 31, 2022

4.0

Pros

This helps us with our incident reporting. We have a dedicated number for people to call where callers are put into a queue and eventually voicemail if everyone is busy. This greatly helps our communication and let's us use a dedicated number instead of our personal phones.

Cons

Calls sometimes get cut off and voicemails may not come through.

Review Source

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