--- title: "Cisco Meraki Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cisco Meraki the right IT Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/176649/Meraki-Systems-Manager/reviews/" page_type: "reviews" language: "en" --- Cisco Meraki 4.5 (129) [View alternatives](https://www.capterra.com/p/176649/Meraki-Systems-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Cisco Meraki Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy“ April 30, 2025 KC Kyle C System AdminHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Like anything with Cisco it's expensive and this is the mid tier option for business users, if you want anything more specialized, you're going to have to pay up higher.“ October 16, 2024 JB John B Systems AdministratorCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “Helped us to manage our mobile devices and deploy applications needed by employees“ February 21, 2025 AR ALEXANDRA R It managerInformation Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Restarting randomly snd frequently poor quality network“ August 31, 2025 AM Alejandro M IT Support EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are many benefits of taking our network infrastructure to the cloud, operating costs, software licensing, hardware maintenance, security systems and disaster protection are some of the costs that reduces an organization with such implementation, on the other hand, accessibility from anywhere in the world and manage the network offers very broad possibilities for any IT team, Cisco Meraki in its various products has given us the ability to manage a wireless ecosystem deployed in a fairly large geographical area with the administration from the cloud, this allows us to detect anomalies in real time, view bandwidth consumption in a timely manner and a large number of functions that makes the administrative work of the network a little easier.“ August 9, 2023 JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The annual license renewal is costly. If you decide to co-term your licensing, it is not immediately obvious what the yearly licensing costs will be so it is important to consider this factor when forecasting your budget. “ May 8, 2024 AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice“ April 30, 2025 TA Thu Ta A Network EngineerComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “If you have multiple public IP addresses, it is not possible to separate the outbound PAT configuration for each user network.“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark M. Vice President of Information Technology Market Research Used the software for: 2+ years ### "Great for a large range of businesses" April 12, 2021 5.0 Overall we are pleased with our Meraki purchase and installation. We used a system integrator to obtain it but looking back we could have saved some money doing it ourselves but the quick onboarding and initial setup by the integrator ensured we got running quickly Pros Meraki is a cloud based product that controls on premises and remote hardware. The hardware is top of the line and includes all the functions you would expect from an exterprise offering. Given the broad number of options and the cloud based always updating nature of this product if fill many needs and be adopted by most organizations. Cons Some of the navigation takes some getting used to and I wish it would flow more but there are so many features that building a fluid navigation gets tough, even for Cisco. The graphing could also be better and offer additional options when you need more details but generally it will fill most needs. Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) We had performance issues with VOIP on our previous product and we could not solve it. With Meraki it was a non issue and everything just worked. Review Source JA Julian A. IT Technician Education Management Used the software for: 1-2 years ### "Cisco Everything" April 3, 2025 5.0 Pros The best GUI and best layout for anything! Has all the bells and whistles you can ask for. Cons I hate that it is all licensed and super expensive. Alternatives considered [UISP](https://www.capterra.com/p/234674/UNMS/) Reason for choosing Cisco Meraki We chose Cisco because it was what we currently had installed already. Review Source AR ALEXANDRA R. It manager Information Services Used the software for: Less than 6 months ### "Radomly restarting" August 31, 2025 1.0 Restarting randomly snd frequently poor quality network Not stable Telus not allowed admin access to configuration features Pros Good speed where available But a lot of problems with stable network Strongly not recomended Poor quality network Cons Restarting randomly and frequently Strongly not recomended for budinesses if you care about stable network Alternatives considered [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Reason for choosing Cisco Meraki Telus installed as part of telus network No alternatives Switched from [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Telus offer better price For business internet and mobile Review Source MC Miranda C. Director of IT Retail Used the software for: 2+ years ### "Easy to use Security Appliance and platform" March 5, 2025 5.0 Overall I have had a positive experience and will continue to use this product. Pros Easy to set up and has been easy to maintain over the years Cons The licenses are expensive and you have this blended license things when you add more to your account. Switched from [XG Firewall](https://www.capterra.com/p/187688/Sophos-XG-Firewall/) I needed a platform that was easy to manage. Sophos was not easy to use and meraki made the switch much easier. Review Source RP Robert P. Chief Technology Officer Law Practice Used the software for: 2+ years ### "Expensive but overall worth it" August 14, 2024 4.0 Pros Ability to manage devices from anywhere. Creating and copying configs among other devices is simple and convenient. Cons Cost is a little high compared to other similar products. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 2+ years ### "Easy to use and comprehensive tools for managing mobile devices and other assets" August 6, 2019 5.0 Pros A single one-stop location for remote management of iOS and other mobile devices and other assets. In particular, monitoring and administrating iOS devices is challenging and this tool has saved countless hours in configuring and deploying and maintaining iPhones in our business. Cons The features for updating Apps from the App Store needs improvement. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) Was looking to integrate all services under one platform. Review Source AC Alex C. IT MANAGER Logistics and Supply Chain Used the software for: 1-2 years ### "Really easy to use and set up" May 12, 2025 5.0 It has been good over the last three years that i have been using it. It has saved a lot of time and effort. Pros Easy to use and very easy to set up. IF you need something that is plug and play this is the system that is for you! Cons The limitation with integrating other brands to the dashboard. Review Source CK Cole K. IT Specialist E-Learning Used the software for: 2+ years ### "Can't go wrong with Meraki" May 2, 2025 4.0 Meraki is a great platform. Easy to use. Pretty simple to configure. Meraki makes troubleshooting easy due to the robust telemetry. Pros I really appreciate the amount of information I have about my networks at any given time. I really like the remote agent too! Cons I wish there was a dark mode. Most of my apps are set to dark mode, so when looking at Meraki, it takes just a second to get used to it. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Best cloud-managed networking platform" April 23, 2025 5.0 It is so easy for an IT admin to being able to keep track using this software Pros Being able to manager and overview all the network devices is just amazing Cons Never ever had any issues with Cisco Meraki. I will always keep working with this Review Source AA Annie A. Global Head HR and Marketing Information Technology and Services Used the software for: 1-2 years ### "Global Head HR and Marketing" April 30, 2025 5.0 My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice Pros Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy Cons What I liked least about Cisco Meraki is its limited customization and advanced configuration options, which can be restrictive for power users or complex enterprise environments. Review Source TC Timothy C. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Cisco Meraki - Subscription based WIFI" December 12, 2024 5.0 Pros Ease of setup, Very reliable WIFI solution. Configuration are all saved in the cloud. Cons Cost of annual licensing. If customer choose not to renew, the product will be unusable Review Source JT Jacqueline T. Director of Technology Education Management Used the software for: 2+ years ### "Cisco Meraki - The best solution for network management with a small team!" May 8, 2024 5.0 When we first began upgrading our outdated infrastructure, we decided on Meraki. As we continued from our MDF and worked our way out, the benefits of a full Meraki network became even more apparent. Our Meraki dashboard is our lifeline for knowing what is going on across our network from power outages to wireless health and bandwidth utilization. I love that we are also able to allow access to outside vendors and internal staff in a secure way with only the access the need and nothing more. The VPN client has allowed me to get my entire network up remotely after major power outages. I can't recommend Cisco Meraki enough for anybody who needs the flexibility and simple but secure anywhere/anytime access to their network. Cisco Meraki is a true enterprise level network solution that you can feel confident about deploying without having needing high level network engineering on staff or contract. Pros Cisco Meraki allows us complete visibility into our network at all times. I can manage 95% of my network tasks from anywhere at any time. This has allowed us to keep network management in-house with a 3 person IT team for a large campus environment with almost 1,000 users daily. Adding new devices is simple and the support is immediate and on point. I do not have to wait for a response and escalation. The agent who responds first is the one who resolves the issue in a professional and friendly manner. Cons The annual license renewal is costly. If you decide to co-term your licensing, it is not immediately obvious what the yearly licensing costs will be so it is important to consider this factor when forecasting your budget. For us, using Meraki offsets the cost of MSPs or another FTE for a network admin role so it is well worth the annual license costs to have the peace of mind that your network is always up to date and accessible to you from anywhere on any device. Review Source AM Alejandro M. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "A cloud infrastructure that optimizes our services" August 9, 2023 4.0 There are many benefits of taking our network infrastructure to the cloud, operating costs, software licensing, hardware maintenance, security systems and disaster protection are some of the costs that reduces an organization with such implementation, on the other hand, accessibility from anywhere in the world and manage the network offers very broad possibilities for any IT team, Cisco Meraki in its various products has given us the ability to manage a wireless ecosystem deployed in a fairly large geographical area with the administration from the cloud, this allows us to detect anomalies in real time, view bandwidth consumption in a timely manner and a large number of functions that makes the administrative work of the network a little easier. Pros Cisco Meraki has allowed us to evolve our network infrastructure and the way we interact with this, there are clear details that make this a highly balanced, sustainable and accessible network, due to its on cloud environment has reduced locative, operational and maintenance costs associated with the equipment installed on these sites; aspects to highlight within the Meraki environment I can mention their equipment (Access Point) in our case, these are robust equipment, resistant to different outdoor environments, easy configuration (plug and play) and administration in the remote console, in addition, provides a wide range of data and metrics that are a very detailed basis for the management by our IT team in all the deployment of the infrastructure, Its clear and intuitive console has the functions at hand offering very fast possibilities to configure parameters such as SSID, MAC filtering (white and black list), bandwidth management either by SSID or by users, WEB content filtering, among others, possibilities like these make Cisco Meraki a very strong ally in our organization. Cons It should take into account the number of devices implemented in the network as it depends on the number of licenses to hire, although their individual cost is a bit high if you must take into account that this value is associated with some benefits of great help as some devices have a lifetime warranty while licensing is active, although in our cases the Access Point does not have this benefit I can guarantee that such equipment have a very striking performance in addition to withstand extreme operating conditions, so no negative comments so far I do not have. Review Source BK Bishoy K. Infrastructure Engineer Information Technology and Services Used the software for: Less than 6 months ### "Empowering Network Management with Cisco Meraki" February 11, 2023 5.0 Cisco Meraki is a well-regarded network management solution, known for its cloud-based management, scalability, and advanced security features. Many users appreciate its easy setup and deployment process and its integration with other Cisco products.However, some users may find that the cost of Cisco Meraki is higher compared to other network management solutions, and that its customization options are limited. The interface and features of Cisco Meraki may also be complex, making it challenging for less experienced users to use. Additionally, as a cloud-based solution, Cisco Meraki requires a stable and reliable internet connection to function properly, which could be a concern for some users.In general, Cisco Meraki is a good option for organizations that need a comprehensive network management solution and are looking for advanced security features and real-time insights into network performance. Pros Cloud-based management: Cisco Meraki is cloud-based, which makes it easier to manage networks remotely and provides real-time insights into network performance.Scalability: Cisco Meraki can scale to meet the needs of small businesses, large enterprises, and everything in between.Easy setup and deployment: Cisco Meraki has a straightforward setup and deployment process, which makes it easy to get up and running quickly.Integration with other Cisco products: Cisco Meraki integrates well with other Cisco products, such as Cisco security solutions and Cisco collaboration tools, providing a more seamless experience for users.Advanced security features: Cisco Meraki offers advanced security features, such as firewalls, VPNs, and wireless security, to help protect networks and data.Comprehensive reporting and analytics: Cisco Meraki provides detailed reporting and analytics, making it easier to understand network performance and identify potential issues. Cons Cost: Cisco Meraki can be expensive compared to other network management solutions.Limited customization options: Some users may find that the customization options in Cisco Meraki are limited, making it difficult to tailor the solution to specific needs.Complexity: Some users may find the interface and features of Cisco Meraki to be complex, which could make it challenging to use for less experienced users.Dependence on cloud connectivity: As a cloud-based solution, Cisco Meraki requires a stable and reliable internet connection to function properly, which could be a concern for some users.Limited support for older hardware: Cisco Meraki may not support older hardware, which could be a concern for users with large fleets of older devices. Review Source AD Adam D. IT Administrator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "For large and small networks, you can setup and manage your network easily and securely." September 21, 2023 4.0 Cisco hardware is one of the big players for networking, so the hardware performs as expected, especially for small to medium networks. Remote configuration can't be beat. Pros Combined a useable web interface with the power and reliability of Cisco hardware. It had an API that can be integrated for both inventory purposes and for monitoring, and for configuration. Mobile device management was straightforward, but still provided lots of options Cons Not really a network guy, so some of the more advanced stuff can be daunting. Review Source TB Thomas B. Systems Admin Libraries Used the software for: 2+ years ### "Long Time Meraki Evangelist " August 16, 2023 5.0 Overall am happy with the products and services, their customer service in particuar has always gone above and beyond when it was needed. Pros I have been utilizing Meraki from before they were acquired by Cisco, and I believe the product has only gotten better. The ease of management and ability to oversee multiple locations, on top of a plethora of features any SMB would need has made me happy in my continued use of their products. The notifications of connection loss and the ability to remote configure devices is unparalleled in my experience. Cons I do believe their pricing is quiet high, along side a license model that would brick your device if you no longer pay for it does leave a sour taste in some mouths, I've also found it to be lacking in some granular firewall policies compared to more purpose built products such as Juniper's firewalls. Review Source JD Joel D. Systems Administrator Automotive Used the software for: 2+ years ### "Great solution for our business" January 24, 2024 5.0 Pros Cloud config is obviously huge. Being able to have a site set up and ready to go in the cloud before anything is plugged in make acquisitions and new stores so easy to stand up. Most new features are software based so it's only getting better. Cons Pricing could be easier to understand. There are some features that a more advanced network might need but it works great for us. It definitely should have better monitoring built in. Review Source JS John S. ICT Director Medical Practice Used the software for: 1-2 years ### "Excellent Solution for Firewall" April 18, 2024 5.0 Pros Cisco Meraki has reputable monitoring and firewall assistance. Cons Cisco Meraki makes defined security without compromise. Review Source VR Verified Reviewer IT manager Retail Used the software for: 1-2 years ### "Great product for it's money" February 15, 2023 4.0 All in all, this product is a win-win solution for companies that are looking for easy scale up. Pros Overall control over the sites where it was implemented made it easy to manage. Cons Some client versions were not fully compatible with the most recent OS like Mac is. Alternatives considered [Sophos Central Device Encryption](https://www.capterra.com/p/241751/Sophos-Central-Device-Encryption/) Review Source GL Gary L. President Information Technology and Services Used the software for: 2+ years ### "Meraki is our go to..." March 28, 2024 4.0 Pros Ease of use, simplicity in it's design, tech support and warranty Cons It can be pricey and some customers don't have the budget. Reason for choosing Cisco Meraki If the budget permits we use Meraki, otherwise Ubiquiti Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) in our opinion Meraki is a better product Review Source VR Verified Reviewer Mac System Administrator Information Technology and Services Used the software for: 2+ years ### "Great Product with Many features" November 11, 2021 5.0 Pros I've used Meraki for APs, Switches, Firewall and MDM. Also tested cameras. The tools are extremely capable and give admins so many options. Cons Some features like the Topology Map are not exactly reliable. Reason for choosing Cisco Meraki Ease of use and capability Review Source GC Guillermo C. IT Director Religious Institutions Used the software for: 2+ years ### "Not a simple Network equipment " January 18, 2023 5.0 Pros The access to the Dashboard that controls the network. I can push software installation, I can control the network from EVERYWHERE --- literally Cons I think they need to improve the SSID availability, a calendar will work. Review Source IA Irfan A. Deputy Manager Infrastructure Automotive Used the software for: 2+ years ### "Smart Networks" August 5, 2020 4.0 best solution in my network due to multiple devices i.e laptop, mobiles, hand-haled devices but troubleshoot and management is very fast and effective and its helps us giving up time in production environment . Pros Management of multiple device on a single network with different OS Simple and scalability and Artificial Intelligence and analytics feature Claude bass services with central dashboard for management . Cons only few models have Wifi6 and those devices are to expensive. Clean Air Advanced features only available with Cisco APs. license procedure/methods is complicated. Reason for choosing Cisco Meraki customer support Cisco background for troubleshoot and support. Best features in very low price. Review Source panashe B. IT Specialist Human Resources Used the software for: 6-12 months ### "Review" October 30, 2023 5.0 we solved the problem of unauthorized users on our network. Pros I love how the firewall is very effective Cons configuring it was a bit difficult for me Review Source Tim M. IT Manager/Systems Administrator Real Estate Used the software for: Less than 6 months ### "A highly satisfied new user moving from Sonicwall" July 25, 2018 5.0 Pros Our company recently moved from SonicWall devices to Meraki for firewalls. The cloud software that runs the system is pretty user-friendly and straightforward to use. You don't need to be a rocket scientist to configure the standard settings in the device. If you need help with something that is beyond your personal knowledge level, the support team is great! They are in SanFrancisco, so there isn't a language barrier. They are extremely helpful, and never make you feel like an idiot. The smartphone app for monitoring is also pretty nice. The hardware and licensing are a little more expensive, but I find enough value in the product that this isn't an issue. Cons I wish that the smartphone app came with a little more functionality for changing settings on the devices, but this certainly isn't a deal breaker. Most internet browsers that I have tried on smartphones will work just fine anyway. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.