# Cisco Meraki Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cisco Meraki the right IT Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176649/Meraki-Systems-Manager/reviews --- Cisco Meraki 4.5 (129) [View alternatives](https://www.capterra.com/p/176649/Meraki-Systems-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cisco Meraki Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy“ April 30, 2025 JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The annual license renewal is costly. If you decide to co-term your licensing, it is not immediately obvious what the yearly licensing costs will be so it is important to consider this factor when forecasting your budget. “ May 8, 2024 JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I love that we are also able to allow access to outside vendors and internal staff in a secure way with only the access the need and nothing more. “ May 8, 2024 KC Kyle C System AdminHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Like anything with Cisco it's expensive and this is the mid tier option for business users, if you want anything more specialized, you're going to have to pay up higher.“ October 16, 2024 AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice“ April 30, 2025 Alejandro Enrique M Helpdesk Operations SupervisorTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “With the continuous expansion of our network also demands the inclusion of more MR devices, these are notoriously more expensive although comparing the cost/benefit ratio is worth the investment, however, one of the limitations for this type of network is its close dependence on the internet connection to perform advanced technical configurations on the devices, everything related to ACS configuration, MAC filtering (black or white list) as it does not allow such configurations locally limiting it to communication with the central administration.“ May 28, 2023 JB John B Systems AdministratorCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “Helped us to manage our mobile devices and deploy applications needed by employees“ February 21, 2025 AR ALEXANDRA R It managerInformation Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Restarting randomly snd frequently poor quality network“ August 31, 2025 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark M. Vice President of Information Technology Market Research Used the software for: 2+ years ### "Great for a large range of businesses" April 12, 2021 5.0 Overall we are pleased with our Meraki purchase and installation. We used a system integrator to obtain it but looking back we could have saved some money doing it ourselves but the quick onboarding and initial setup by the integrator ensured we got running quickly Pros Meraki is a cloud based product that controls on premises and remote hardware. The hardware is top of the line and includes all the functions you would expect from an exterprise offering. Given the broad number of options and the cloud based always updating nature of this product if fill many needs and be adopted by most organizations. Cons Some of the navigation takes some getting used to and I wish it would flow more but there are so many features that building a fluid navigation gets tough, even for Cisco. The graphing could also be better and offer additional options when you need more details but generally it will fill most needs. Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) We had performance issues with VOIP on our previous product and we could not solve it. With Meraki it was a non issue and everything just worked. Review Source JA Julian A. IT Technician Education Management Used the software for: 1-2 years ### "Cisco Everything" April 3, 2025 5.0 Pros The best GUI and best layout for anything! Has all the bells and whistles you can ask for. Cons I hate that it is all licensed and super expensive. Alternatives considered [UISP](https://www.capterra.com/p/234674/UNMS/) Reason for choosing Cisco Meraki We chose Cisco because it was what we currently had installed already. Review Source AR ALEXANDRA R. It manager Information Services Used the software for: Less than 6 months ### "Radomly restarting" August 31, 2025 1.0 Restarting randomly snd frequently poor quality network Not stable Telus not allowed admin access to configuration features Pros Good speed where available But a lot of problems with stable network Strongly not recomended Poor quality network Cons Restarting randomly and frequently Strongly not recomended for budinesses if you care about stable network Alternatives considered [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Reason for choosing Cisco Meraki Telus installed as part of telus network No alternatives Switched from [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Telus offer better price For business internet and mobile Review Source MC Miranda C. Director of IT Retail Used the software for: 2+ years ### "Easy to use Security Appliance and platform" March 5, 2025 5.0 Overall I have had a positive experience and will continue to use this product. Pros Easy to set up and has been easy to maintain over the years Cons The licenses are expensive and you have this blended license things when you add more to your account. Switched from [XG Firewall](https://www.capterra.com/p/187688/Sophos-XG-Firewall/) I needed a platform that was easy to manage. Sophos was not easy to use and meraki made the switch much easier. Review Source AC Alex C. IT MANAGER Logistics and Supply Chain Used the software for: 1-2 years ### "Really easy to use and set up" May 12, 2025 5.0 It has been good over the last three years that i have been using it. It has saved a lot of time and effort. Pros Easy to use and very easy to set up. IF you need something that is plug and play this is the system that is for you! Cons The limitation with integrating other brands to the dashboard. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Best cloud-managed networking platform" April 23, 2025 5.0 It is so easy for an IT admin to being able to keep track using this software Pros Being able to manager and overview all the network devices is just amazing Cons Never ever had any issues with Cisco Meraki. I will always keep working with this Review Source CK Cole K. IT Specialist E-Learning Used the software for: 2+ years ### "Can't go wrong with Meraki" May 2, 2025 4.0 Meraki is a great platform. Easy to use. Pretty simple to configure. Meraki makes troubleshooting easy due to the robust telemetry. Pros I really appreciate the amount of information I have about my networks at any given time. I really like the remote agent too! Cons I wish there was a dark mode. Most of my apps are set to dark mode, so when looking at Meraki, it takes just a second to get used to it. Review Source AA Annie A. Global Head HR and Marketing Information Technology and Services Used the software for: 1-2 years ### "Global Head HR and Marketing" April 30, 2025 5.0 My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice Pros Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy Cons What I liked least about Cisco Meraki is its limited customization and advanced configuration options, which can be restrictive for power users or complex enterprise environments. Review Source TC Timothy C. IT Engineer Information Technology and Services Used the software for: 2+ years ### "Cisco Meraki - Subscription based WIFI" December 12, 2024 5.0 Pros Ease of setup, Very reliable WIFI solution. Configuration are all saved in the cloud. Cons Cost of annual licensing. If customer choose not to renew, the product will be unusable Review Source VR Verified Reviewer System Admin Hospital & Health Care Used the software for: 2+ years ### "Meraki, Good for medium tier businesses" October 16, 2024 3.0 Very solid overall, haven't had many complaints with them, end of the day it's Cisco and that at alone has large benefits and also similar downsides. Pros Very easy to user interface and mobile ability is great. Cons Like anything with Cisco it's expensive and this is the mid tier option for business users, if you want anything more specialized, you're going to have to pay up higher. Review Source TW Tim W. IT Health, Wellness and Fitness Used the software for: 2+ years ### "The apple of networking" December 12, 2024 4.0 Pros Very easy to use and manage, cloud portal is good Cons Expensive and not very customizable, but still worth Review Source MS Michael S. Network and Security Engineer Retail Used the software for: 1-2 years ### "Meraki review" August 5, 2024 4.0 Pros Really good for AP deployment and monitoring Cons Appliances can be really expensive like for example the MR44 Review Source VR Verified Reviewer ICT Non-Profit Organization Management Used the software for: 2+ years ### "Network Configuration with a click of a button" March 26, 2022 4.0 We have managed. To reduce travelling cost where at times we would travel to remote offices for configurations. Now this can be done remotely. The organisation realised a lot of savings Pros Meraki is easy to deploy and easy to configure. You can configure devices for different offices remotely. You can configure the devices even if the other devices are offline. You do not need to run commands. All configurations are done by click of a button. They can work as hybrid system working with non meraki devices Cons The Meraki equipment usually takes long to be delivered. Cisco needs to increase production so that customers won't have to wait for ages for the equipment to be delivered. Reason for choosing Cisco Meraki This was a partnership decision Review Source JMA Jomaica Marie A. Technical Support II Health, Wellness and Fitness Used the software for: Less than 6 months ### "Meraki the Third Eye " July 7, 2023 5.0 I love the tool, with out it the people I help would need to call extra help from local tech, but with the tool I can help them from overseas and they can save money and resources. Pros I like opening up my Meraki Dashboard every time I am handling network issues. It is like an extension of my view to pin point exactly where the issue is coming from. Even if the people I am helping are on other location, Meraki let me help them on what steps should be taken next. It helps me pin point what equipment are causing the issue. Cons Sometimes it is not real time, you would need to wait for days for the client/equipment to show it's real time status, which is very confusing sometimes. Review Source AD Adam D. IT Administrator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "For large and small networks, you can setup and manage your network easily and securely." September 21, 2023 4.0 Cisco hardware is one of the big players for networking, so the hardware performs as expected, especially for small to medium networks. Remote configuration can't be beat. Pros Combined a useable web interface with the power and reliability of Cisco hardware. It had an API that can be integrated for both inventory purposes and for monitoring, and for configuration. Mobile device management was straightforward, but still provided lots of options Cons Not really a network guy, so some of the more advanced stuff can be daunting. Review Source TB Thomas B. Systems Admin Libraries Used the software for: 2+ years ### "Long Time Meraki Evangelist " August 16, 2023 5.0 Overall am happy with the products and services, their customer service in particuar has always gone above and beyond when it was needed. Pros I have been utilizing Meraki from before they were acquired by Cisco, and I believe the product has only gotten better. The ease of management and ability to oversee multiple locations, on top of a plethora of features any SMB would need has made me happy in my continued use of their products. The notifications of connection loss and the ability to remote configure devices is unparalleled in my experience. Cons I do believe their pricing is quiet high, along side a license model that would brick your device if you no longer pay for it does leave a sour taste in some mouths, I've also found it to be lacking in some granular firewall policies compared to more purpose built products such as Juniper's firewalls. Review Source JD Joel D. Systems Administrator Automotive Used the software for: 2+ years ### "Great solution for our business" January 24, 2024 5.0 Pros Cloud config is obviously huge. Being able to have a site set up and ready to go in the cloud before anything is plugged in make acquisitions and new stores so easy to stand up. Most new features are software based so it's only getting better. Cons Pricing could be easier to understand. There are some features that a more advanced network might need but it works great for us. It definitely should have better monitoring built in. Review Source JS John S. ICT Director Medical Practice Used the software for: 1-2 years ### "Excellent Solution for Firewall" April 18, 2024 5.0 Pros Cisco Meraki has reputable monitoring and firewall assistance. Cons Cisco Meraki makes defined security without compromise. Review Source VR Verified Reviewer IT manager Retail Used the software for: 1-2 years ### "Great product for it's money" February 15, 2023 4.0 All in all, this product is a win-win solution for companies that are looking for easy scale up. Pros Overall control over the sites where it was implemented made it easy to manage. Cons Some client versions were not fully compatible with the most recent OS like Mac is. Alternatives considered [Sophos Central Device Encryption](https://www.capterra.com/p/241751/Sophos-Central-Device-Encryption/) Review Source GL Gary L. President Information Technology and Services Used the software for: 2+ years ### "Meraki is our go to..." March 28, 2024 4.0 Pros Ease of use, simplicity in it's design, tech support and warranty Cons It can be pricey and some customers don't have the budget. Reason for choosing Cisco Meraki If the budget permits we use Meraki, otherwise Ubiquiti Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) in our opinion Meraki is a better product Review Source CT Carson T. Senior Network Services Specialist Retail Used the software for: 2+ years ### "Gold standard for Medium-Large businesses...remote site management" November 17, 2022 4.0 Pros easy to spin up remote systems, all cloud managed and deployed. Plug and Play setup, as well with templated usage, you can deploy in a matter of minutes Cons MX firewalls don't provide enough MANUAL OVERRIDES which would be useful. Not as robust as old IOS firewalls for that specific reason. Alternatives considered [FortiManager](https://www.capterra.com/p/246675/FortiManager/) Reason for choosing Cisco Meraki Long standing use cases with Cisco. Review Source AA Andrzej A. IT Specialist Construction Used the software for: 2+ years ### "Easy to manage and deploy" July 12, 2022 4.0 Overall network managing is quite good. It's easy to setup new location. Cloud managment makes it easy to deploy and manage. Single pane of glass gives ability to see all location at one and we can make changes. Due to price we limit use only to routers and AP co i can't comment on MDM, switches and other meraki products. Pros It's ideal to many locations with often changing IP address. It makes managing very easy. We can basically send router not configured and it will connect to cloud and setup configuration very fast. Aut-VPN is great in cisco meraki. It just works. Cons Price for convenience is very high. That's main thing that may discourage someone to purchase this product. Copying configuration to different router is bit tricky in UI. Review Source Sam L. Systems Administrator Financial Services Used the software for: 2+ years ### "Meraki - easy to use for the Network administrator" February 24, 2021 5.0 Overall, I would choose Meraki again. The costs are evened out by not needing to have a network engineer on staff if you have a good understanding of your network. Not for the enterprise, but small to medium business with a Network Administrator would benefit greatly with all the features you get with their products. Pros I didn't have to use CLI to make any configurations. The GUI is very intuitive and easy to navigate. The built-in net flow allowed me to catch a ransomware attack by providing me the data usage and source/destination information. Quickly isolated the offending device and got it unplugged. Cons Price. You purchase the hardware, then also have to license each device. This makes for a pretty expensive network appliance over time. Review Source James D. President Computer & Network Security Used the software for: 2+ years ### "Great for Cloud Management" February 17, 2021 4.0 Overall good and reliable. Very stable, even with the lacking ssl vpn. Pros This is a one of the better cloud based platforms for networking and management. There is a lot of insights available within the dashboard Cons This equipment becomes worthless without a license. Still no SSL client VPN. It seems like the licensing cost is getting higher and higher each year. Review Source Belmin K. ICT Specialist & Conultant Information Technology and Services Used the software for: 2+ years ### "A good cloud network administration solution" June 7, 2023 5.0 Intuitive and robust tool for the network administration through cloud. Pros Meraki is a great cloud tool for managing networking devices.Great dashboard for the administration (one sub-dashboard for every Enterprise). Cons Expensive if you look at the competitors.Lacking native log management, Syslog server needed. Review Source Similar Products Featured ## Related categories [Mobile Device Management](https://www.capterra.com/mobile-device-management-software/)[Firewall](https://www.capterra.com/firewall-software/)[IoT](https://www.capterra.com/iot-software/)