--- title: "Cisco Meraki Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cisco Meraki the right IT Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176649/Meraki-Systems-Manager/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Cisco Meraki 4.5 (130) [View alternatives](https://www.capterra.com/p/176649/Meraki-Systems-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Cisco Meraki Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews MR Mohammed R Technical EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Overall, Cisco Meraki delivers a dependable, easy-to-manage networking experience — the cloud dashboard makes deployment and troubleshooting across multiple locations far simpler than traditional hardware.“ August 11, 2026 JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “The annual license renewal is costly. If you decide to co-term your licensing, it is not immediately obvious what the yearly licensing costs will be so it is important to consider this factor when forecasting your budget. “ May 8, 2024 AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy“ April 30, 2025 TA Thu Ta A Network EngineerComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years. “If you have multiple public IP addresses, it is not possible to separate the outbound PAT configuration for each user network.“ April 2, 2024 JB John B Systems AdministratorCivil Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “Helped us to manage our mobile devices and deploy applications needed by employees“ February 21, 2025 YM Ye Lwin M Network Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “However, it's worth noting that in the MX Firewalls, certain features such as NAT(Static and Dynamic) and Link Aggregation are lacking. “ March 19, 2024 AA Annie A Global Head HR and MarketingInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice“ April 30, 2025 AR ALEXANDRA R It managerInformation Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Restarting randomly snd frequently poor quality network“ August 31, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark M. Vice President of Information Technology Market Research Used the software for: 2+ years ### "Great for a large range of businesses" April 12, 2021 5.0 Overall we are pleased with our Meraki purchase and installation. We used a system integrator to obtain it but looking back we could have saved some money doing it ourselves but the quick onboarding and initial setup by the integrator ensured we got running quickly Pros Meraki is a cloud based product that controls on premises and remote hardware. The hardware is top of the line and includes all the functions you would expect from an exterprise offering. Given the broad number of options and the cloud based always updating nature of this product if fill many needs and be adopted by most organizations. Cons Some of the navigation takes some getting used to and I wish it would flow more but there are so many features that building a fluid navigation gets tough, even for Cisco. The graphing could also be better and offer additional options when you need more details but generally it will fill most needs. Switched from [Sonicwall Network Security Manager](https://www.capterra.com/p/219070/Sonicwall-Network-Security-Manager/) We had performance issues with VOIP on our previous product and we could not solve it. With Meraki it was a non issue and everything just worked. Review Source MR Mohammed R. Technical Engineer Information Technology and Services Used the software for: 2+ years ### "Best-in-class networking solution — simple, reliable, easy to use." August 11, 2026 5.0 Overall, Cisco Meraki delivers a dependable, easy-to-manage networking experience — the cloud dashboard makes deployment and troubleshooting across multiple locations far simpler than traditional hardware. The main downside is the ongoing licensing cost and dependency, which makes it less ideal for budget-conscious setups, but for ease of use and reliability it's a strong choice. Pros 1.Simple, intuitive cloud-based dashboard. 2.Easy deployment and remote management across multiple sites. 3.Reliable performance and uptime. 4.Strong security features (built-in firewall, content filtering). 5.Automatic firmware updates. 6.Good scalability for growing networks. 7.Helpful visibility into network/device analytics. Cons 1.Expensive licensing, especially recurring subscription costs 2.Requires ongoing license renewal to keep devices functional (no license = limited features) 3.Limited customization/advanced configuration compared to traditional Cisco gear 4.Reliant on cloud connectivity for full management Switched from [FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/)[FortiClient](https://www.capterra.com/p/151916/FortiClient/) Unified Networking Solution with Best-in-Class Security Review Source AR ALEXANDRA R. It manager Information Services Used the software for: Less than 6 months ### "Radomly restarting" August 31, 2025 1.0 Restarting randomly snd frequently poor quality network Not stable Telus not allowed admin access to configuration features Pros Good speed where available But a lot of problems with stable network Strongly not recomended Poor quality network Cons Restarting randomly and frequently Strongly not recomended for budinesses if you care about stable network Alternatives considered [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Reason for choosing Cisco Meraki Telus installed as part of telus network No alternatives Switched from [BellCommander](https://www.capterra.com/p/83828/BellCommander/) Telus offer better price For business internet and mobile Review Source JA Julian A. IT Technician Education Management Used the software for: 1-2 years ### "Cisco Everything" April 3, 2025 5.0 Pros The best GUI and best layout for anything! Has all the bells and whistles you can ask for. Cons I hate that it is all licensed and super expensive. Alternatives considered [UISP](https://www.capterra.com/p/234674/UNMS/) Reason for choosing Cisco Meraki We chose Cisco because it was what we currently had installed already. Review Source MC Miranda C. Director of IT Retail Used the software for: 2+ years ### "Easy to use Security Appliance and platform" March 5, 2025 5.0 Overall I have had a positive experience and will continue to use this product. Pros Easy to set up and has been easy to maintain over the years Cons The licenses are expensive and you have this blended license things when you add more to your account. Switched from [XG Firewall](https://www.capterra.com/p/187688/Sophos-XG-Firewall/) I needed a platform that was easy to manage. Sophos was not easy to use and meraki made the switch much easier. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 2+ years ### "Easy to use and comprehensive tools for managing mobile devices and other assets" August 6, 2019 5.0 Pros A single one-stop location for remote management of iOS and other mobile devices and other assets. In particular, monitoring and administrating iOS devices is challenging and this tool has saved countless hours in configuring and deploying and maintaining iPhones in our business. Cons The features for updating Apps from the App Store needs improvement. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) Was looking to integrate all services under one platform. Review Source AC Alex C. IT MANAGER Logistics and Supply Chain Used the software for: 1-2 years ### "Really easy to use and set up" May 12, 2025 5.0 It has been good over the last three years that i have been using it. It has saved a lot of time and effort. Pros Easy to use and very easy to set up. IF you need something that is plug and play this is the system that is for you! Cons The limitation with integrating other brands to the dashboard. Review Source WM Will M. Manager Computer Networking Used the software for: 1-2 years ### "Best cloud-managed networking platform" April 23, 2025 5.0 It is so easy for an IT admin to being able to keep track using this software Pros Being able to manager and overview all the network devices is just amazing Cons Never ever had any issues with Cisco Meraki. I will always keep working with this Review Source CK Cole K. IT Specialist E-Learning Used the software for: 2+ years ### "Can't go wrong with Meraki" May 2, 2025 4.0 Meraki is a great platform. Easy to use. Pretty simple to configure. Meraki makes troubleshooting easy due to the robust telemetry. Pros I really appreciate the amount of information I have about my networks at any given time. I really like the remote agent too! Cons I wish there was a dark mode. Most of my apps are set to dark mode, so when looking at Meraki, it takes just a second to get used to it. Review Source AA Annie A. Global Head HR and Marketing Information Technology and Services Used the software for: 1-2 years ### "Global Head HR and Marketing" April 30, 2025 5.0 My overall experience with Cisco Meraki has been very positive—its centralized cloud management, automated updates, and reliable performance make it an excellent choice Pros Cisco Meraki is its intuitive cloud-based dashboard, which makes network management, monitoring, and policy enforcement incredibly easy Cons What I liked least about Cisco Meraki is its limited customization and advanced configuration options, which can be restrictive for power users or complex enterprise environments. Review Source JB John B. Systems Administrator Civil Engineering Used the software for: 2+ years ### "Cisco Meraki" February 21, 2025 4.0 Pros Helped us to manage our mobile devices and deploy applications needed by employees Cons We didn't have any real cons to the product we were using Review Source JT Jacqueline T. Director of Technology Education Management Used the software for: 2+ years ### "Cisco Meraki - The best solution for network management with a small team!" May 8, 2024 5.0 When we first began upgrading our outdated infrastructure, we decided on Meraki. As we continued from our MDF and worked our way out, the benefits of a full Meraki network became even more apparent. Our Meraki dashboard is our lifeline for knowing what is going on across our network from power outages to wireless health and bandwidth utilization. I love that we are also able to allow access to outside vendors and internal staff in a secure way with only the access the need and nothing more. The VPN client has allowed me to get my entire network up remotely after major power outages. I can't recommend Cisco Meraki enough for anybody who needs the flexibility and simple but secure anywhere/anytime access to their network. Cisco Meraki is a true enterprise level network solution that you can feel confident about deploying without having needing high level network engineering on staff or contract. Pros Cisco Meraki allows us complete visibility into our network at all times. I can manage 95% of my network tasks from anywhere at any time. This has allowed us to keep network management in-house with a 3 person IT team for a large campus environment with almost 1,000 users daily. Adding new devices is simple and the support is immediate and on point. I do not have to wait for a response and escalation. The agent who responds first is the one who resolves the issue in a professional and friendly manner. Cons The annual license renewal is costly. If you decide to co-term your licensing, it is not immediately obvious what the yearly licensing costs will be so it is important to consider this factor when forecasting your budget. For us, using Meraki offsets the cost of MSPs or another FTE for a network admin role so it is well worth the annual license costs to have the peace of mind that your network is always up to date and accessible to you from anywhere on any device. Review Source AM Alejandro M. IT Support Engineer Information Technology and Services Used the software for: 2+ years ### "A cloud infrastructure that optimizes our services" August 9, 2023 4.0 There are many benefits of taking our network infrastructure to the cloud, operating costs, software licensing, hardware maintenance, security systems and disaster protection are some of the costs that reduces an organization with such implementation, on the other hand, accessibility from anywhere in the world and manage the network offers very broad possibilities for any IT team, Cisco Meraki in its various products has given us the ability to manage a wireless ecosystem deployed in a fairly large geographical area with the administration from the cloud, this allows us to detect anomalies in real time, view bandwidth consumption in a timely manner and a large number of functions that makes the administrative work of the network a little easier. Pros Cisco Meraki has allowed us to evolve our network infrastructure and the way we interact with this, there are clear details that make this a highly balanced, sustainable and accessible network, due to its on cloud environment has reduced locative, operational and maintenance costs associated with the equipment installed on these sites; aspects to highlight within the Meraki environment I can mention their equipment (Access Point) in our case, these are robust equipment, resistant to different outdoor environments, easy configuration (plug and play) and administration in the remote console, in addition, provides a wide range of data and metrics that are a very detailed basis for the management by our IT team in all the deployment of the infrastructure, Its clear and intuitive console has the functions at hand offering very fast possibilities to configure parameters such as SSID, MAC filtering (white and black list), bandwidth management either by SSID or by users, WEB content filtering, among others, possibilities like these make Cisco Meraki a very strong ally in our organization. Cons It should take into account the number of devices implemented in the network as it depends on the number of licenses to hire, although their individual cost is a bit high if you must take into account that this value is associated with some benefits of great help as some devices have a lifetime warranty while licensing is active, although in our cases the Access Point does not have this benefit I can guarantee that such equipment have a very striking performance in addition to withstand extreme operating conditions, so no negative comments so far I do not have. Review Source VR Verified Reviewer Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Cisco Meraki is Intelligent Simplicity" August 23, 2021 5.0 It has been one of the best experience ever. Switching from Blue (Cisco Traditional) or any other vendor to Green (Cisco Meraki) has been seamless. But then again, it will depend on your context. Pros The ease of deployment. You can be up and running (with policies defined) withing minutes! Cons Once configured, the policies takes about a minute or too to be take effect. I believe this depends on your own internet connectivity as well. Also, the native windows vpn client is buggy but it has announced that Cisco Anyconnect Client will soon be compatible with Cisco Meraki VPN Services! Alternatives considered [FortiGate Next-Generation Firewall](https://www.capterra.com/p/231835/FortiGate-Next-Generation-Firewalls/) Reason for choosing Cisco Meraki Simplicity and ease of deployment. Review Source Aaron V. Support Desk Specialist Information Technology and Services Used the software for: 1-2 years ### "Comprehensive Network Management Tool" July 30, 2020 5.0 I work for a managed IT provider, and many of our clients utilize Meraki networking hardware. We do not use this software for MDM, but it is a quite robust management solution for managing networking equipment, whether you need to manage multiple clients or just one. I am not in charge of setting Meraki equipment up (only managing it after setup) but it appears to be easy to set up multiple sites within an organization, and there are a plethora of tools in a fairly easy to use interface to make managing your network easier. Pros For our clients who are using Meraki, I really enjoy being able to see the status of a client's site(s) at a glance to help determine if there are underlying problems on the network. Compared to other firewall options, Meraki makes is simple to carry out admin tasks like URL whitelisting, port forwarding, and creating other general FW rules. Meraki also makes it quite simple to set up VPNs (both site-to-site and client versions). It also has a good range of troubleshooting tools built right into the console (ping, traceroute, DNS lookup), eliminating the need to connect directly to the device to accomplish such tasks. Cons I feel like there have been moments where I wish there was more in-depth logging capabilities within the management console, but I am having trouble recalling specifics at this time. The console isn't otherwise really lacking in anything that I can think of. Review Source VR Verified Reviewer Service Desk Manager Information Technology and Services Used the software for: 2+ years ### "Decent MDM - But Conversion to License structure is irritating" December 13, 2018 4.0 Sales/account reps are purely focused on selling you new stuff so they can improve their numbers. they do not look out for you once you've bought their product. Pros It has a decent feature set - including remote management of profiles and security features, For both Macs and iOS. The ability to completely lock down and erase the entire device has been nice in a few extreme situations. The UI is intuitive and easy to use with LOTS of information about the devices being managed. Cons Initially we enjoyed the fact that we were given a relatively high if not unlimited (I cannot recall) now, we are billed per device. Which is fine. But the process to obtain the licenses is absolutely ridiculous, takes way too long and they do not allow for our account for an upgrade process. IE client has 20 computers enrolled, and they replace all of them, well you have to get another 20 licenses (paying for 40 computers) and then remove the old computes when they are phased out. Then decrease the license count. There is zero flexibility here, and the vendor was borderline indignant when it was pointed out how this is a problem in the real world. Review Source TTA Thu Ta A. Network Engineer Computer Networking Used the software for: 2+ years ### "Cisco Cloud-Managed Network Devices Review" April 2, 2024 4.0 I have three years of experience working with Cisco Meraki devices (MR, MX, and MS). The initial setup configuration is straightforward. Group Policy can effectively manage users, allowing for both manually applied SSID policies and automatic applied through a Radius server. This is one of the notable features of Cisco Meraki Firewalls. Pros The easiest way manage to Network Device from the cloud and control the user with Group policies. One of my favorite feature is Group policies that is controlled the specific user with specific firewall rule, traffic shaping and security policies (like URL filtering, YouTube restriction level). Cons If you have multiple public IP addresses, it is not possible to separate the outbound PAT configuration for each user network. Review Source VR Verified Reviewer Technology Administrator Utilities Used the software for: 1-2 years ### "Mobile Device Management" September 12, 2022 4.0 Pros The tracking of devices worked well always was able to tell where devices were located at based on the IP of the device. Cons The updating of apps and controlling apps was difficult and did not find it very intuitive. Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 2+ years ### "Device to keep you work from home agents secure" June 25, 2022 5.0 Pros Easy tool to use for remote work staff to stay connected to the network with ease. Cons We utilize Meraki Routers and some of that seems a bit tricky for remote staff to set up appropriately Review Source JN Joshua N. Application Specialist Retail Used the software for: 2+ years ### "Does it job but recent changes have led us to migrate away" July 1, 2024 4.0 Pros Meraki has been a product that we have been using for quite some time to manage our iOS and some of our Android devices. For the purposes that we use an MDM which is primarily just the pushing of apps and ensuring that specific settings are on, it does just that. The UI has been overhauled from its previous outdated design making it easier on the eyes. Cons They have recently changed the usage agreement which now does not include the first 100 devices for free. Since this change, they no longer allow for devices to be added or removed but do allow the management of pre-existing devices. However, due to our usage case and the pricing we have begun migrating away from Meraki. Review Source VR Verified Reviewer Mac System Administrator Information Technology and Services Used the software for: 2+ years ### "Great Product with Many features" November 11, 2021 5.0 Pros I've used Meraki for APs, Switches, Firewall and MDM. Also tested cameras. The tools are extremely capable and give admins so many options. Cons Some features like the Topology Map are not exactly reliable. Reason for choosing Cisco Meraki Ease of use and capability Review Source GC Guillermo C. IT Director Religious Institutions Used the software for: 2+ years ### "Not a simple Network equipment " January 18, 2023 5.0 Pros The access to the Dashboard that controls the network. I can push software installation, I can control the network from EVERYWHERE --- literally Cons I think they need to improve the SSID availability, a calendar will work. Review Source IA Irfan A. Deputy Manager Infrastructure Automotive Used the software for: 2+ years ### "Smart Networks" August 5, 2020 4.0 best solution in my network due to multiple devices i.e laptop, mobiles, hand-haled devices but troubleshoot and management is very fast and effective and its helps us giving up time in production environment . Pros Management of multiple device on a single network with different OS Simple and scalability and Artificial Intelligence and analytics feature Claude bass services with central dashboard for management . Cons only few models have Wifi6 and those devices are to expensive. Clean Air Advanced features only available with Cisco APs. license procedure/methods is complicated. Reason for choosing Cisco Meraki customer support Cisco background for troubleshoot and support. Best features in very low price. Review Source James D. President Computer & Network Security Used the software for: 2+ years ### "Great for Cloud Management" February 17, 2021 4.0 Overall good and reliable. Very stable, even with the lacking ssl vpn. Pros This is a one of the better cloud based platforms for networking and management. There is a lot of insights available within the dashboard Cons This equipment becomes worthless without a license. Still no SSL client VPN. It seems like the licensing cost is getting higher and higher each year. Review Source Belmin K. ICT Specialist & Conultant Information Technology and Services Used the software for: 2+ years ### "A good cloud network administration solution" June 7, 2023 5.0 Intuitive and robust tool for the network administration through cloud. Pros Meraki is a great cloud tool for managing networking devices.Great dashboard for the administration (one sub-dashboard for every Enterprise). Cons Expensive if you look at the competitors.Lacking native log management, Syslog server needed. 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