Meraki Systems Manager Ratings

Overall
4.5/5
Ease of Use
4.4/5
Customer Service
4.4/5

About Meraki Systems Manager

Monitor and manage mobile and desktop devices in the cloud through a secure dashboard. Learn more about Meraki Systems Manager

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Showing 41 of 41 reviews

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Showing 41 of 41 reviews

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Verified Reviewer
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 13, 2018

“Decent MDM - But Conversion to License structure is irritating”

OverallSales/account reps are purely focused on selling you new stuff so they can improve their numbers. they do not look out for you once you've bought their product.
ProsIt has a decent feature set - including remote management of profiles and security features, For both Macs and iOS. The ability to completely lock down and erase the entire device has been nice in a few extreme situations. The UI is intuitive and easy to use with LOTS of information about the devices being managed.
ConsInitially we enjoyed the fact that we were given a relatively high if not unlimited (I cannot recall) now, we are billed per device. Which is fine. But the process to obtain the licenses is absolutely ridiculous, takes way too long and they do not allow for our account for an upgrade process. IE client has 20 computers enrolled, and they replace all of them, well you have to get another 20 licenses (paying for 40 computers) and then remove the old computes when they are phased out. Then decrease the license count. There is zero flexibility here, and the vendor was borderline indignant when it was pointed out how this is a problem in the real world.
Reviewer Source 
Source: Capterra
December 13, 2018
Verified Reviewer
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Easy to use and comprehensive tools for managing mobile devices and other assets”

ProsA single one-stop location for remote management of iOS and other mobile devices and other assets. In particular, monitoring and administrating iOS devices is challenging and this tool has saved countless hours in configuring and deploying and maintaining iPhones in our business.
ConsThe features for updating Apps from the App Store needs improvement.
Reviewer Source 
Source: Capterra
August 6, 2019
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Nathan M.
System Engineer
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 8, 2019

“Feature galore! ”

ProsWe use this product mainly for phones and it's amazingly feature-rich in that regard. Every piece of information I could ever want is available on the dashboard once the software is installed. The ability to use Apple DEP is amazing, as our phones automatically install MSM as soon as they are activated, right out the box. Setting up DEP is a hassle at first, but completely worth it as it takes away all other steps of configuration. As soon as a phone is ordered through Apple or a certified reseller, it will have MSM out of the box. You can even use MSM to install other pieces of software such as time trackers, CRM software, etc. It's a fantastic tool. Once installed you can get GPS coord, public IP address, storage stats, WiFi stats, ICCID, IMEI, MAC address, encryption and jailbreak status, and much more. You can send messages to the phone (Why are you at McDonald's and not work?), you can remotly disable password protection (or add it) and, obviously, you can remotely wipe the phone. MSM does everything our old mobile device management software did and MUCH more for aroudn the same cost.
ConsSetting up Apple DEP is a pain. Adding MSM to exsiting phones is a time consuming process and, unless you wipe the phone, you only get some of the features by just installing the app from the app store. The user would also be able to remove the software.
Reviewer Source 
Source: Capterra
January 8, 2019
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Stephen B.
IT Manager
Education Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Meraki - Management at your Fingertips”

OverallOverall, Cisco Meraki is a great company with some of the best products and services. I currently use their firewalls, switches, access points and system manager. When using all their products the user experience is excellent. The equipment and services are high quality but you will pay a premium to use them.
ProsMeraki Systems Manager is a cloud based management system that grants you the ability to manage devices within your network. You can see a lot of information about device use, manufacturer and connectivity. You can apply user policies and utilize Meraki's built in Mobile Device Management. You can manage PC, Mac, Chromebook, iOS, Android and more!
ConsSystem Manager is a great tool and has great customer service, however Meraki licensing is pricey compared to other tools available.
Reviewer Source 
Source: Capterra
February 12, 2019
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 12, 2019

“Great fully-featured cross-platform MDM solution”

OverallWe needed a basic iOS MDM for about 50 iPads, and Meraki SM fit the bill with their Free 100 device plan. In a space where most iOS MDMs are the same in features and in price, Systems Manager has unique features like Tags, and allows us to expand our management to Android and Windows, which we will most certainly be taking advantage of in the future.
Pros-Aggregation of MDM policies across iOS, macOS, Android, and Windows platforms make it really easy to deploy the same setting, such as screen lock, to multiple platforms without drilling the per-platform settings -Supports all iOS MDM settings and is quick to implement new ones as Apple introduces them -Tagging system is incredibly useful to identify and organize different devices - this is unique to Meraki -Although we don't have Meraki networking products - they can all be managed from the same dashboard -Just like most MDM platforms, it offers easy web-based device registration, and syncs with Apple VPP and School Manager
Cons-Web management dashboard has a steep learning curve and is not very intuitive - a task like deploying a new app to devices involves three or four different management pages -Pricing is comparable, if not a bit more expensive than other iOS MDMs, but its cross-platform support makes up for this
Reviewer Source 
Source: Capterra
February 12, 2019
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Rob S.
IT Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 2, 2018

“Amazing functionality for the value, gives great visibility on devices”

OverallFantastic! I have used Spiceworks and other inventory tools in the past and Meraki Systems Manager suits our requirements the best. As well as monitoring device performance, storage, etc. it allows me to organise devices by tags and really keep on top of my inventory.
ProsIntegration with Meraki Dashboard, free for up to 100 devices which makes it ideal for smaller businesses. Also the ability to remotely end tasks, remote command line, RDP web client, screenshots and useful statistics make this a valuable solution when managing desktops, servers and mobile devices.
ConsNothing really, sometimes devices take a few minutes to update in the dashboard but I don't have any complaints about the product. It is updated regularly like most Meraki products and gets better the longer you use it.
Reviewer Source 
Source: Capterra
November 2, 2018
Ross v.
Operations Manager
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 6, 2019

“Powerful product in combination with Meraki hardware”

OverallOverall a brilliant product and system, there is a reason we have been using the Meraki products for the past 8 years.
ProsThe ability to remotely manager and monitor the network remotely has significantly cut down on support call outs and requests among our clients. Everything on the network is visible from the moment traffic hits the WAN to the clients machine. The tools for diagnosing and checking network issues are amazing. As well as the granularity of the information displayed to the ability to 'micro manage' the network.
ConsNot so much an issue with the software , but the cost of licenses and hardware can be pretty steep especially if you replace all the network devices.
Reviewer Source 
Source: Capterra
September 6, 2019
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Dan H.
IT & Facilities Manager
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 17, 2018

“Making networks easy (as usual)”

OverallMoving to Meraki has solved so many network issues and made the entire infrastructure reliable and easy to manage. A move from one office to the other involved no downtime of the network or the VPN thanks to the intelligent interface.
ProsThe ability to maintain and manage your networks from anywhere is a real advantage and the access control and ability to resolve issues fast is a real bonus. I cannot recommend this infrastructure solution enough.
ConsThe licensing can be confusing and additions to equipment will move dates about which you should be aware of. Once you understand that dates will move about, it makes it easier, but there should be more warnings.
Reviewer Source 
Source: Capterra
October 17, 2018
Miral P.
Network Engineer
Computer Networking, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Meraki is easier than regular Cisco Wireless.”

Pros1) Consolidated management of all of our Meraki devices at different location. 2) You can use same configuration template for all or multiple locations. 3) Cisco meraki's keeping up with new vulnerability game is really good. 4) You can use MX devices for SD-WAN which is much more simpler than regular Cisco CLI devices.
Cons1) If you are using template based deployment then your guest ambassador account can't delete user accounts for wireless. 2) Like many other cloud solution, there is a lack of granularity & fear of compromise.
Reviewer Source 
Source: Capterra
January 15, 2019
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Eric P.
IT Manager
Mechanical or Industrial Engineering, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 22, 2019

“Easy to use systems manager ”

ProsMeraki Systems Manager is designed to be easy to use. From setup time to adding endpoints, everything is easy and quick. It easily helps to track and, if necessary, remotely wipe lost devices. I also like the geofence feature as it sends notifications whenever a device leaves the geofenced region.
ConsThough there has been some improvement in recent years, the system still contains some bugs. The mobile apps really need to be updated, especially the iOS app.
Reviewer Source 
Source: Capterra
April 22, 2019
Eric O.
Account Manager-Sales/Marketing/Consulting
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
January 18, 2019

“Cisco Meraki Solution to Security”

ProsCisco Meraki has enterprise level or security and features that truly give any network the strength to do good business. Its user interface is very adaptive to firewall and equipment setup.
ConsThe hard issue that the user interface requires knowledge of how to navigate and setup the systems. This can be difficult if you have no prior training or experience.
Reviewer Source 
Source: GetApp
January 18, 2019
Verified Reviewer
Aviation & Aerospace, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Free tier is great”

OverallIt makes it much safer and simpler to deploy mailboxes.
ProsThe software can be used for up to 100 devices without charge making it very good value for money. It monitors our devices very well and can even deploy policies to individual devices that have certain tags, such as mailboxes.
ConsAs soon as you go 1 license over the 100 free, you have to pay for all 101.
Reviewer Source 
Source: Capterra
November 13, 2018
Verified Reviewer
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Love this product”

ProsWe converted over to Meraki about 2 years ago and it was the best decision we have made. The features and functionality of the dashboard are outstanding and being able to work from anywhere and make changes as needed is great.
ConsDashboard can be cumbersome at times and do think some of the items could be laid out a bit better visually.
Reviewer Source 
Source: Capterra
September 19, 2018
Justin W.
Help desk
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 3, 2018

“Such a great interface”

ProsThe depth of security and surveillance power meraki offers is incredible. So many layers and levels of applications and details you can configure to your network to make it exactly how you want or need it.
ConsThe home page to each location always goes to the last page you had open on it which can be annoying but also niche.
Reviewer Source 
Source: Capterra
October 3, 2018
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Tim M.
IT Manager/Systems Administrator
Real Estate, Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
July 25, 2018

“A highly satisfied new user moving from Sonicwall”

ProsOur company recently moved from SonicWall devices to Meraki for firewalls. The cloud software that runs the system is pretty user-friendly and straightforward to use. You don't need to be a rocket scientist to configure the standard settings in the device. If you need help with something that is beyond your personal knowledge level, the support team is great! They are in SanFrancisco, so there isn't a language barrier. They are extremely helpful, and never make you feel like an idiot. The smartphone app for monitoring is also pretty nice. The hardware and licensing are a little more expensive, but I find enough value in the product that this isn't an issue.
ConsI wish that the smartphone app came with a little more functionality for changing settings on the devices, but this certainly isn't a deal breaker. Most internet browsers that I have tried on smartphones will work just fine anyway.
Reviewer Source 
Source: Capterra
July 25, 2018
Verified Reviewer
Government Administration, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 11, 2018

“Meraki Systems Manager for MDM needs”

OverallThis was the perfect solution to help us manage company issued iPads, iPhones and Apple TV's. We can now track, secure, wipe or unlock any of these devices from the console. Best of all, pushing apps and settings to those devices is simple and can be done remotely.
ProsWe liked that it was a breeze to setup and managing devices can occur the same day you have a license to use it. We had a free trial and got to test all features of the tool before committing.
ConsIt could use a customizable dashboard. The reporting side needs to be a bit more robust as well.
Reviewer Source 
Source: Capterra
December 11, 2018
Will C.
MIS Department
Education Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 16, 2019

“Meraki Systems Manager”

ProsThe think I like most about Meraki Systems Manager is that it is very user friendly and easy to use. It makes easy to track which APs are up and running or having issues. Also, I like that you can see which users are using high bandwidth on certain sites or services.
ConsThe thing I like least about Meraki Systems Manager is that there is no function that I can find to create an AP map for our devices. It would be nice to have a interface that shows where are APs are located with graphs and measuring statistics.
Reviewer Source 
Source: Capterra
July 16, 2019
Verified Reviewer
Airlines/Aviation, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 6, 2018

“Simple and easy to use, however lacking in some features.”

ProsIts ease of use, anyone can use this software
ConsSometimes we find the software abit too basic, lacking in some features that would be useful. However the features it does have work really well.
Reviewer Source 
Source: Capterra
October 6, 2018
John M.
It Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 1, 2019

“Easy to use but limited systems manager”

OverallThis is helping us keep track of our ios devices, manage the devices, lock them down, update and more
ProsEasy to use, easy to setup, tools I use were pretty easy and straight forward. Clean interface and originally had great support
ConsThe support has gone down hill, not tons of features and hasnt really added many new feautres since I first implemented 2 years ago. Tech support is pretty much all outsourced and pretty useless.
Reviewer Source 
Source: Capterra
October 1, 2019
Blake G.
Operations Manager
Publishing, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 30, 2019

“Love this systems manager tool”

OverallIt has been great and the support that comes with the warranty is fabulous.
ProsI use this to monitor our WiFi network, it makes it tremendously easy to spot issues with in the network and to trouble shoot things.
ConsThe price of meraki over other products is a bit steep, but you get what you pay for a really high quality product with a great software management package
Reviewer Source 
Source: Capterra
September 30, 2019
Robert A.
Security Specialist
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
1/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
March 18, 2019

“Fresh and Easy deploy without Support”

OverallReally good, I love it!
ProsOne of the most powerful thing for Meraki is their visibility, you have a lot ! I mean, you can see what is happening in your network in real time, clients with or without policy. Security Notification for each user and so on. Auto-VPN its another pretty good feature to configure without difficult for any kind of network engineers IPsec tunnels easily and remote access as well.
ConsSupport really sucks, they have access to every single device in their cloud but unfortunately is not a responsive team.
Reviewer Source 
Source: Capterra
March 18, 2019
Jewitt B.
IT Administrator
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: GetApp
February 9, 2017

“Cisco Meraki”

OverallI use Cisco meraki everyday to monitor APs in different locations across the state. The cloud interface allows me to see how many devices are connected, if the APs are down, and how much bandwidth is being used. Cisco merKi makes it easy to see the most common bandwidth users and which devices is accessing the most. From the cloud interface you could setup multiple SSIDs and create custom splash pages.
ProsThe cloud interface allows you to customize your network to your settings. Remotely update APs, mobile devices, and desktops
ConsWhen remoting into devices it uses java.
Recommendations to other buyersCisco meraki is a great product but could be a bit pricey.
Source: GetApp
February 9, 2017
Eric B.
IT Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 15, 2019

“Fine if you lack JAMF or Fleetsmith or another MDM for Macs”

ProsFree with cisco meraki Easy to add and remove users Interface is easy to identifiy users Decent security policies in place to manage devices ie block Siri etc Easily apply network settings to devices
ConsNot nearly as robust as JAMF to deploy software etc Extremely basic and littly functionality for IT managers, maybe okay for inventory purposes
Reviewer Source 
Source: Capterra
January 15, 2019
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Craig P.
Director Of Information Technology
Construction, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 18, 2019

“Systems Management made easy”

Pros- Ease of accessibility - Ease of use - Remote Connectivity of sites and devices - Feature set is packed with everything you need to manage sites and devices
Cons- Interface is sometimes difficult to navigate depending on which applications you are trying to view, modify or support
Reviewer Source 
Source: Capterra
February 18, 2019
Verified Reviewer
Banking, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 1, 2019

“Great overall device management”

ProsEasy to implement and easy to use. They are constantly updating with new features and upgrades.
ConsIf you have office 365 you won't be able to stop users from connecting to office365 with JUST the systems manager MDM solution.
Reviewer Source 
Source: Capterra
April 1, 2019
Adam M.
Technology Coordinator
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
December 11, 2018

“Okay, but here are better”

ProsI've used this program for some years now. It was a great program in the start when I was setting up my iPads. I was able to push out apps and manage all of the devices at once!
ConsThe software was difficult to remove from the devices and it wasn't keeping current data.
Reviewer Source 
Source: Capterra
December 11, 2018
Sheel C.
Dir of Operations
Cosmetics, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 15, 2018

“Easy to Set Up and Maintain”

ProsFor even non-super IT Professionals, this software is fairly intuitive and does a good job surfacing the toggles that most admins will need while having discoverable deeper/more advanced features.
ConsThe menu organization is not always how one would intuitively think, so you sometimes spend time clicking between menu options thinking, "Oh, maybe it's in Clients? No? Oh, maybe Devices?" (for example, these aren't the exact menu names).
Reviewer Source 
Source: Capterra
September 15, 2018
Jacob W.
Student
Information Technology and Services, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 15, 2019

“Excellent MDM solution”

ProsI really like the level of control that Cisco grants me over my mobile devices and desktop machines. With meraki I can remotely restart, audit, and administrate my machine inventory.
ConsThe lack of integration with cloud services, and the lack of brand customization.
Reviewer Source 
Source: Capterra
October 15, 2019
Eric H.
IT Support Supervisor
Marketing and Advertising, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Impressive”

ProsThe day I deployed 40 iPads to field management all the iPads booted for the first time. Through Meraki every field manager turned on the iPad it went through a custom setup I had created with only the apps they needed at the time and a sweet background that went with the theme of the event. Management was very impressed.
ConsConnecting the software to Apple's Device Enrollment program can be a bit tricky.
Reviewer Source 
Source: Capterra
May 23, 2019
Jax W.
Engineer
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
2/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
January 7, 2019

“Dated, Unreliable MDM”

OverallWe started using Meraki a long time ago when there was a free option for the MDM, which was a great boon to the organization. We paid for support for a while when we needed it, which was reasonable at the time. Since then, the free program ended, and now the pricing is higher than most of the competitors. We could get over having to issue app push commands over and over when it was free, but having to pay a premium for one of the less reliable MDMs we've tested just wasn't in the cards, so we ended up switching. It's certainly not a horrible option, especially if you have an all-Meraki network and can manage everything in one place, but if you're just in it for the MDM like we were, there are better options out there, especially ones with smoother automation and ease of use.
ProsInitially free, it implemented everything we needed for mobile device management for Apple devices.
ConsWith the free programs ended, Meraki became one of the most expensive options, which made its other flaws less tolerable. Commands to devices often fail with cryptic messages that require lots of manual retries.
Reviewer Source 
Source: Capterra
January 7, 2019
Nate C.
Help Desk
Retail, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 17, 2018

“Easy and Informative, I Highly Recommend!”

ProsIt's overall ease of use, the dashboard menu is extremely easy to navigate and the help section is informative for anything thing that I change or wish to know more about.
ConsSometimes its a little slow to response and knowing where to navigate can take some time. I wish it was a little more intuitive for navigating. Overall rather straight forward.
Reviewer Source 
Source: Capterra
October 17, 2018
Verified Reviewer
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 26, 2019

“Cisco Meraki new Gen Firewall”

ProsEase of use and installation is also easy. Also it supports layer 7 firewall policies and a lot more features.
ConsBGP protocol is not supported yet so lacks for ISP.
Reviewer Source 
Source: Capterra
May 26, 2019
Luke P.
IT Infrastructure Manager
Information Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
January 9, 2018

Reviewer Source 
Source: GetApp
January 9, 2018
James C.
CTO
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Source: GetApp
January 11, 2017

Source: GetApp
January 11, 2017
Kit S.
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Value for Money
4/5
Source: GetApp
May 15, 2016

Source: GetApp
May 15, 2016
Avatar Image
Louis J.
CTO
Telecommunications, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 14, 2019

“Easy to Use, Great Support but lacks Android Enterprise Features”

ProsLot's of feature set for Apple, easy to setup and deploy. Support is great (as is all Meraki Support) and there is lots of documentation.
ConsLacks enterprise features such as Knox containers and custom APK deployment which other MDMs do support.
Reviewer Source 
Source: Capterra
April 14, 2019
Verified Reviewer
Education Management, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 10, 2019

“Great MDM!”

ProsMSM is a pretty great MDM that can manage most devices out there. It's not as full featured as something like JAMF, but for the variety of systems that it covers and its integration with Meraki I'd say its worth it.
ConsDifficult to remove the software from a Mac. Took us quite a bit of work to get it off.
Reviewer Source 
Source: Capterra
January 10, 2019
Ana María F.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Reviewer Source 
Source: GetApp
January 25, 2018

Reviewer Source 
Source: GetApp
January 25, 2018
simar k.
computer cordinator
Oil & Energy, 1-10 employees
Used the software for: Unspecified
Overall Rating
4/5
Source: GetApp
July 5, 2017

Source: GetApp
July 5, 2017
Verified Reviewer
Architecture & Planning, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 8, 2018

“Meraki is Best”

ProsThis is a great software to use for managing you meraki firewall.
ConsNot so great to use if you have a system that is not compatible with meraki.
Reviewer Source 
Source: Capterra
December 8, 2018
Avatar Image
Luis U.
Senior Sales Engineer
Telecommunications, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 22, 2019

“Managing the wireless network”

ProsIts makes very easy the managment of all the endpoints that connects to our network , we can monitor devices , and stablish policies for example to limit the bandwidth in some connections
ConsWe could only make work with Cisco networks devices , I'd love that it would be compatible with another brands of AP for example
Reviewer Source 
Source: Capterra
August 22, 2019