# Page 3 | Cisco Meraki Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Cisco Meraki the right IT Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176649/Meraki-Systems-Manager/reviews --- Cisco Meraki 4.5 (129) [View alternatives](https://www.capterra.com/p/176649/Meraki-Systems-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Cisco Meraki ## Showing most helpful reviews Showing 51-75 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Technology Administrator Utilities Used the software for: 1-2 years ### "Mobile Device Management" September 12, 2022 4.0 Pros The tracking of devices worked well always was able to tell where devices were located at based on the IP of the device. Cons The updating of apps and controlling apps was difficult and did not find it very intuitive. Review Source João V. IT Analyst Transportation/Trucking/Railroad Used the software for: 2+ years ### "Cloud management of equipment with Cisco Meraki." March 30, 2021 5.0 When we have a problem with a fall in someone's equipment, we receive an email and SMS alerting them. Everything is easier and safer with cloud management. Cisco Meraki support when we needed it was quick, thoughtful and efficient to solve the problem. Pros With Cisco Meraki we are able to manage switches and access points in the cloud and from anywhere. The platform has a clean, friendly and easy to use graphic interface. With the white menu everything is nice to make the settings. At Cisco Meraki we have complete management with site plans and the status of all equipment in real time. Cons We have been using it for a few years and I do not have anything negative to comment on so far because the management and Cisco Meraki equipment have a lot of quality and security and do not give errors and problems. Review Source Rob S. IT Manager Information Technology and Services Used the software for: 2+ years ### "Amazing functionality for the value, gives great visibility on devices" November 2, 2018 5.0 Fantastic! I have used Spiceworks and other inventory tools in the past and Meraki Systems Manager suits our requirements the best. As well as monitoring device performance, storage, etc. it allows me to organise devices by tags and really keep on top of my inventory. Pros Integration with Meraki Dashboard, free for up to 100 devices which makes it ideal for smaller businesses. Also the ability to remotely end tasks, remote command line, RDP web client, screenshots and useful statistics make this a valuable solution when managing desktops, servers and mobile devices. Cons Nothing really, sometimes devices take a few minutes to update in the dashboard but I don't have any complaints about the product. It is updated regularly like most Meraki products and gets better the longer you use it. Review Source Stephen B. IT Manager Education Management Used the software for: 2+ years ### "Meraki - Management at your Fingertips" February 13, 2019 5.0 Overall, Cisco Meraki is a great company with some of the best products and services. I currently use their firewalls, switches, access points and system manager. When using all their products the user experience is excellent. The equipment and services are high quality but you will pay a premium to use them. Pros Meraki Systems Manager is a cloud based management system that grants you the ability to manage devices within your network. You can see a lot of information about device use, manufacturer and connectivity. You can apply user policies and utilize Meraki’s built in Mobile Device Management. You can manage PC, Mac, Chromebook, iOS, Android and more! Cons System Manager is a great tool and has great customer service, however Meraki licensing is pricey compared to other tools available. Review Source Nathan M. System Engineer Information Technology and Services Used the software for: 6-12 months ### "Feature galore! " January 8, 2019 5.0 Pros We use this product mainly for phones and it's amazingly feature-rich in that regard. Every piece of information I could ever want is available on the dashboard once the software is installed. The ability to use Apple DEP is amazing, as our phones automatically install MSM as soon as they are activated, right out the box. Setting up DEP is a hassle at first, but completely worth it as it takes away all other steps of configuration. As soon as a phone is ordered through Apple or a certified reseller, it will have MSM out of the box. You can even use MSM to install other pieces of software such as time trackers, CRM software, etc. It's a fantastic tool. Once installed you can get GPS coord, public IP address, storage stats, WiFi stats, ICCID, IMEI, MAC address, encryption and jailbreak status, and much more. You can send messages to the phone (Why are you at McDonald's and not work?), you can remotly disable password protection (or add it) and, obviously, you can remotely wipe the phone. MSM does everything our old mobile device management software did and MUCH more for aroudn the same cost. Cons Setting up Apple DEP is a pain. Adding MSM to exsiting phones is a time consuming process and, unless you wipe the phone, you only get some of the features by just installing the app from the app store. The user would also be able to remove the software. Review Source VR Verified Reviewer Google Trusted Independent Photographer Information Technology and Services Used the software for: 1-2 years ### "Great fully-featured cross-platform MDM solution" February 12, 2019 5.0 We needed a basic iOS MDM for about 50 iPads, and Meraki SM fit the bill with their Free 100 device plan. In a space where most iOS MDMs are the same in features and in price, Systems Manager has unique features like Tags, and allows us to expand our management to Android and Windows, which we will most certainly be taking advantage of in the future. Pros \-Aggregation of MDM policies across iOS, macOS, Android, and Windows platforms make it really easy to deploy the same setting, such as screen lock, to multiple platforms without drilling the per-platform settings -Supports all iOS MDM settings and is quick to implement new ones as Apple introduces them -Tagging system is incredibly useful to identify and organize different devices - this is unique to Meraki -Although we don't have Meraki networking products - they can all be managed from the same dashboard -Just like most MDM platforms, it offers easy web-based device registration, and syncs with Apple VPP and School Manager Cons \-Web management dashboard has a steep learning curve and is not very intuitive - a task like deploying a new app to devices involves three or four different management pages -Pricing is comparable, if not a bit more expensive than other iOS MDMs, but its cross-platform support makes up for this Review Source VR Verified Reviewer Manager Hospital & Health Care Used the software for: 2+ years ### "Device to keep you work from home agents secure" June 25, 2022 5.0 Pros Easy tool to use for remote work staff to stay connected to the network with ease. Cons We utilize Meraki Routers and some of that seems a bit tricky for remote staff to set up appropriately Review Source David H. Software Engineer Semiconductors Used the software for: 6-12 months ### "Easy use, configuration and implementation" May 18, 2022 5.0 Cisco Meraki a powerful solution to obtain a stable and reliable network and adaptable to the characteristics of each company that needs a powerful network, excellent levels of security and with optimal cloud-based centralized management. Pros It provides ease of configuration, easy cloud management and a high level of security. It allows to obtain a high performance, connection without interruptions and a stable speed of connection. It offers access to the best security portfolio, traffic analysis and reliable solutions. Cons Its cost is significantly high compared to similar solutions, the benefits offered by its implementation must be considered. Review Source VR Verified Reviewer IT Manager Food & Beverages Used the software for: 2+ years ### "Easy to use and comprehensive tools for managing mobile devices and other assets" August 6, 2019 5.0 Pros A single one-stop location for remote management of iOS and other mobile devices and other assets. In particular, monitoring and administrating iOS devices is challenging and this tool has saved countless hours in configuring and deploying and maintaining iPhones in our business. Cons The features for updating Apps from the App Store needs improvement. Switched from [Jamf Now](https://www.capterra.com/p/140106/Jamf-Now/) Was looking to integrate all services under one platform. Review Source Dan H. IT & Facilities Manager Financial Services Used the software for: 2+ years ### "Making networks easy (as usual)" October 17, 2018 5.0 Moving to Meraki has solved so many network issues and made the entire infrastructure reliable and easy to manage. A move from one office to the other involved no downtime of the network or the VPN thanks to the intelligent interface. Pros The ability to maintain and manage your networks from anywhere is a real advantage and the access control and ability to resolve issues fast is a real bonus. I cannot recommend this infrastructure solution enough. Cons The licensing can be confusing and additions to equipment will move dates about which you should be aware of. Once you understand that dates will move about, it makes it easier, but there should be more warnings. Review Source BF Bruce F. IT Admin Education Management Used the software for: 1-2 years ### "Plenty of Features when they work" October 29, 2019 4.0 It gives us what we wanted from a MDM with a good price, functionality and features. Having it share the same management screens as our APs, routers and switches is a huge bonus in managing devices. But blacklisting of software seems to be the only consistently working part with software as deployment and whitelisting is not very reliable. Pros It is very easy to setup and start using. It has a lot of functions that can you can see in more expensive products but all cloud based and managed. Having no on premise foot print is great and it has the same dashboard as our Meraki devices we manage. We do not need to switch to check or update the status of devices. This does device inventory and deployment of software. Can find where devices are and who is logged in to them. Cons The MDM for managing the installation and whitelisting of software is poor. We would approve software for users but then when an update to the app happens we would need to approve the app again. We have used the setting to keep the app approved for all updates but it does not work. Force installing the software is not reliable at all. Reason for choosing Cisco Meraki Cost and it worked with our cloud devices. Review Source VR Verified Reviewer Mac System Administrator Information Technology and Services Used the software for: 2+ years ### "Great Product with Many features" November 11, 2021 5.0 Pros I've used Meraki for APs, Switches, Firewall and MDM. Also tested cameras. The tools are extremely capable and give admins so many options. Cons Some features like the Topology Map are not exactly reliable. Reason for choosing Cisco Meraki Ease of use and capability Review Source aZ ahmer Z. Director IT Information Technology and Services Used the software for: 2+ years ### "A solid cloud network solution" May 31, 2022 4.0 Pros Ease of deployment, best ROI in its class. One config can be applied to all devices in any site. site to site VPN is just few clicks. wifi handling is great, very low hardware failures. Cons Cannot integrate with Azure AD or ther AD providers for device auth. Limited protocol support for site to site vpn. client vpn connection setup is not clean , powershell required with admin access, else the anyconnect client with a license fee, Review Source GC Guillermo C. IT Director Religious Institutions Used the software for: 2+ years ### "Not a simple Network equipment " January 18, 2023 5.0 Pros The access to the Dashboard that controls the network. I can push software installation, I can control the network from EVERYWHERE --- literally Cons I think they need to improve the SSID availability, a calendar will work. Review Source Eric P. IT Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Easy to use systems manager " April 23, 2019 4.0 Pros Meraki Systems Manager is designed to be easy to use. From setup time to adding endpoints, everything is easy and quick. It easily helps to track and, if necessary, remotely wipe lost devices. I also like the geofence feature as it sends notifications whenever a device leaves the geofenced region. Cons Though there has been some improvement in recent years, the system still contains some bugs. The mobile apps really need to be updated, especially the iOS app. Review Source ML Mark L. Service Desk Engineer Information Technology and Services Used the software for: 1-2 years ### "Meraki Firewalls" February 21, 2024 5.0 Pros It is very easy and intuitive to manage and support is always responsive and helpful Cons A lot of the needed log information is missing from the customer portal - you need to contact support for it. Does not play very nice with third-party firewalls for site-to-site VPNs Review Source IA Irfan A. Deputy Manager Infrastructure Automotive Used the software for: 2+ years ### "Smart Networks" August 5, 2020 4.0 best solution in my network due to multiple devices i.e laptop, mobiles, hand-haled devices but troubleshoot and management is very fast and effective and its helps us giving up time in production environment . Pros Management of multiple device on a single network with different OS Simple and scalability and Artificial Intelligence and analytics feature Claude bass services with central dashboard for management . Cons only few models have Wifi6 and those devices are to expensive. Clean Air Advanced features only available with Cisco APs. license procedure/methods is complicated. Reason for choosing Cisco Meraki customer support Cisco background for troubleshoot and support. Best features in very low price. Review Source Héctor A. CEO / Lead Architect Information Technology and Services Used the software for: 6-12 months ### "Easiest to use network management" May 18, 2020 5.0 It does the Job, is powerful has several options, but is expensive and the web interface needs some work. Pros In the company we have several of this Meraki Access Points, to add them to the account was easy and manage them were ok, it has a ton of options including Air Marshal to remove non authorized networks on your company. Cons Adding whitelisted devices could be simpler sometimes I get confused and add the device twice since there was not feedback of the device being added, it just shows up once is connected to the network, that way you cannot see if it was added successfully, Is expensive compare to solutions from Fortinet, some companies went with them and have a great experience but paying less money. Review Source Florida Z. Secret Accounting Used the software for: 1-2 years ### "Génial logiciel " December 4, 2023 5.0 Pros C'est très fiable et très simple à utiliser Cons Juste que parfois la connexion balance et sa dérange un peu Review Source JEG JUAN EDUARDO G. IT Outsourcing/Offshoring Used the software for: 2+ years ### "Meraki MX65W" June 30, 2021 5.0 A GOOD PRODUCT WITH OPPORTUNITIES FOR IMPROVEMENT AND I ADD GREAT TECHNICAL SUPPORT. Pros THE EASE AND INTUITION OF ITS USE, AS A WEB PLATFORM IS ACCESSING ANYWHERE Cons COSTS ARE HIGH IN COMPARISON WITH COMPETITION IN THE MARKET Reason for choosing Cisco Meraki RECOMMENDATION Review Source panashe B. IT Specialist Human Resources Used the software for: 6-12 months ### "Review" October 30, 2023 5.0 we solved the problem of unauthorized users on our network. Pros I love how the firewall is very effective Cons configuring it was a bit difficult for me Review Source RV Ross V. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Powerful product in combination with Meraki hardware" September 6, 2019 5.0 Overall a brilliant product and system, there is a reason we have been using the Meraki products for the past 8 years. Pros The ability to remotely manager and monitor the network remotely has significantly cut down on support call outs and requests among our clients. Everything on the network is visible from the moment traffic hits the WAN to the clients machine. The tools for diagnosing and checking network issues are amazing. As well as the granularity of the information displayed to the ability to 'micro manage' the network. Cons Not so much an issue with the software , but the cost of licenses and hardware can be pretty steep especially if you replace all the network devices. Review Source Tim M. IT Manager/Systems Administrator Real Estate Used the software for: Less than 6 months ### "A highly satisfied new user moving from Sonicwall" July 25, 2018 5.0 Pros Our company recently moved from SonicWall devices to Meraki for firewalls. The cloud software that runs the system is pretty user-friendly and straightforward to use. You don't need to be a rocket scientist to configure the standard settings in the device. If you need help with something that is beyond your personal knowledge level, the support team is great! They are in SanFrancisco, so there isn't a language barrier. They are extremely helpful, and never make you feel like an idiot. The smartphone app for monitoring is also pretty nice. The hardware and licensing are a little more expensive, but I find enough value in the product that this isn't an issue. Cons I wish that the smartphone app came with a little more functionality for changing settings on the devices, but this certainly isn't a deal breaker. Most internet browsers that I have tried on smartphones will work just fine anyway. Review Source iA ian A. tech Health, Wellness and Fitness Used the software for: 1-2 years ### "meraki on the fly" January 29, 2024 4.0 Pros Ease of deployment was minimal. Gear to ship and have users install Cons Cost was too high to the overall features Review Source VR Verified Reviewer Business Development Specialist Insurance Used the software for: 1-2 years ### "It works in the background" December 4, 2019 5.0 Overall, this is a great product for ensuring the security on your devices. Pros I use this software primarily on my phone and I enjoy that it just operates in the background without disrupting anything. Cons I don't like that it takes up memory space and operating space on your phone. My phone does not have expandable memory capacity and it slows down your phone a tad (but may be unnoticeable for some). Review Source Similar Products Featured