Who Uses This Software?

CometChat is the most sought-after chat integration software for any messaging app/websites spread across a widerange of industries: Dating, Healthcare, Marketplaces, E-commerce, E-learning, Community


Average Ratings

8 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • CometChat
  • www.cometchat.com/
  • India

About CometChat

CometChat is a robust Chat API & In-App Messaging SDK for Mobile & Web Apps. It readily integrates with over 92+ platforms and comes with inbuilt monetisation, moderation, collaboration and administration tools. CometChat also comes with a Chat UI kit with a fully customisable source code. Having over 50,000+ user, CometChat's top use cases come from dating, healthcare, e-commerce, fin-tech, banking, e-learning, gaming, social media, and community, enterprise messaging and more.


CometChat Features

  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition

CometChat Reviews Recently Reviewed!


Capterra-loader

Did not live up to sales agreement

Sep 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: -Gateways for various platforms to be tied in.

-Service to take load off of our servers

Cons: -Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not

-Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen

Overall: Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have

Excellent Software

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates really well with Wordpress site and Buddy Press

Cons: Its expensive and support is a bit slow. They also need a better dashboard

Vendor Response

by CometChat on September 12, 2018

Thanks for your feedback :)
It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too!

Love the product!

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CometChat is easy breazy to integrate, takes less than 5 minutes to set up on the website.

I can customise the chat feel and features without any technical knowledge. Their pricings are modest and acommodate everyone's budget.

Cons: Support takes time to get back issues are resolved nonetheless.

Overall: Would definitely recommend to give Cometchat a try

Its been only a month but I am lovin' it

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We recently developed a healthcare website & our rather new in the industry. Not being from a technical background, I was looking for a product that could be easily integrated and handled. Their support team was quite patient with us, they answered each and every query in detail.

We have also implemented their role based access model, this is something which no other product has. I am actually seeing the ROI coming in from that. Till now the experience has been good. I hope this continues

Cons: Support could be a little better. There is a little bit delay in getting replies from the team but at the end it usually comes together.

Easy to integrate, took us barely 5 minutes to set it up on our website

Jul 31, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We wanted SDK for our app. Managed setting it up very quickly. WE did come across some problems but they were taken care of then and there. I especially like their product offerings. I have worked with some chat integrations before, while they were okay, they never had rich features like CometChat.

Cons: Support is not the best right now but we did manage to receive personalised communication when we reached out to them.

Overall: Certainly improved my website's engagement.

Excellent

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the monitization features as well as the compatibility of the app during integration with other apps or even into websites.

Cons: The customer support in North American region could be better. I personally believe that this may be attributed to a difference in time.

Overall: All applications now appear seamless, no issues with communication thus far

Great features but expensive

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The features of Cometchat are really great. Love the way it integrates with Buddypress

Cons: Really expensive, Customer support and Dashboard not the best

Overall: We used Cometchat on a Buddypress site.

Best in Class Chat Integration- Love it

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Comet chat is so easy to Integrate, It also has very customizable SDK and Loads of other features.

Cons: The support particularly in North America can be glitchy and it generally takes some time to get in contact with a support staff.

Overall: Chat Integration