Capterra Logo
Helping businesses choose better software since 1999
CometChat

CometChat

4.3 (14)
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

What is CometChat?

CometChat allows to quickly integrate in-app text messaging and voice & video calling to any mobile app or website. Our platform provides user-to-user communication that connects the users of an app with each other such as buyers with sellers, patients with doctors, taxi drivers with passengers, and more

Do you work for CometChat?Claim this product profile

CometChat Integrations

Seamless Voice and Video Calling
Ai-based Image Moderation
Email Notifications for Unread Messages
Location and Media Sharing , Polls, Reactions, and More
Others Features You Should Try

Software like CometChat

Based on other buyer's searches, these are the products that could be a good fit for you.

by QualityUnit

4.7 (1645)
Starting Price:$15/month

by Zoho

4.3 (6851)
Starting Price:$14/month

by Zoho

4.5 (2174)
Starting Price:$14/month

by monday.com

4.6 (5236)
Starting Price:$12/month

by Bitrix

4.2 (905)
Starting Price:$61/month

How much is CometChat?

Starting From:
$109 Per Month
Pricing Model: Usage Based
  • Yes, has free trial
  • Yes, has free version
Pricing Details (Provided by Vendor):
https://www.cometchat.com/pricing

CometChat Features

What solutions does CometChat provide?

Alternatives to CometChat

CometChat
CometChat

Starting from:
$109/Per Month
Pricing Model:
Usage Based

Overall Rating:

Ease of Use
4.2
Customer Service
3.4
Features
4.6
Value for Money
3.9
Slack

Starting from:
$8.75/Per Month
Pricing Model:
Per User

Overall Rating:

Ease of Use
4.6
Customer Service
4.4
Features
4.6
Value for Money
4.5
Bitrix24

Starting from:
$61/Per Month
Pricing Model:
Flat Rate

Overall Rating:

Ease of Use
3.9
Customer Service
4.0
Features
4.3
Value for Money
4.2
Front

Starting from:
$29/Per Month
Pricing Model:
Per User

Overall Rating:

Ease of Use
4.5
Customer Service
4.4
Features
4.4
Value for Money
4.2

CometChat Reviews

Showing 5 of 14 reviews
Overall
4.3
Ease of Use
4.2
Customer Service
3.4

Pros

  • Cometchat Is Awesome Application For Communication Needs.

  • In addition to having a good system, the support is excellent.

  • The features of Cometchat are really great. Love the way it integrates with Buddypress.

Cons

  • The product is good, but their support is worst.

  • Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen.

  • There is a little bit delay in getting replies from the team but at the end it usually comes together.

Most Helpful Reviews for CometChat

Greg F.
Director
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 12, 2018

"Excellent Software"

Pros: Integrates really well with Wordpress site and Buddy Press

Cons: Its expensive and support is a bit slow. They also need a better dashboard

Vendor Response

By CometChat on September 12, 2018
Thanks for your feedback :) It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too!
Alejandro Javier V. avatar
Alejandro Javier V.
CEO
Computer Software, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 18, 2021

"In addition to having a good system, the support is excellent."

Overall: I managed to develop an application with chat and video conferencing thanks to CometChat.

Pros: The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application.

Cons: They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation.

Alternatives Considered: Agora
Reasons for Choosing CometChat: CometChat has more variety of integrations.
Switched From: Agora
Reasons for Switching to CometChat: Agora.io support is not as helpful as CometChat. And CometChat has more variety of integrations.

Vendor Response

By CometChat on May 19, 2021
Thank you for your kind words and your feedback.
James B. avatar
James B.
Safety Manager
Construction, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
1.0
Features
4.0
Value for Money
2.0
Reviewer Source
Source: Capterra
September 4, 2018

"Did not live up to sales agreement"

Overall: Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have

Pros: -Gateways for various platforms to be tied in. -Service to take load off of our servers

Cons: -Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen

McKenzie S.
CEO
Venture Capital & Private Equity, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 23, 2020

"Great for Wordpress Apps"

Overall: It helped us create an online chat community without using Buddypress or an external social network.

Pros: Enables Wordpress products to offer a light community without heavy coding.

Cons: The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper.

Alternatives Considered: Vonage Business Communications
Reasons for Choosing CometChat: Its super easy to integrate on Wordpress.
Allie T. avatar
Allie T.
Company Owner
Entertainment, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
1.0
Features
4.0
Value for Money
2.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
January 31, 2019

"Changed Business Model"

Pros: Relatively easy to use. Intergrates with many platforms.

Cons: They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem.