# CometChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CometChat the right Unified Communications solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176671/CometChat/reviews --- CometChat 4.3 (14) [View alternatives](https://www.capterra.com/p/176671/CometChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CometChat Ease of use 4.2 Customer Service 3.4 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alejandro Javier V. CEO Computer Software Used the software for: I used a free trial ### "In addition to having a good system, the support is excellent." May 18, 2021 4.0 I managed to develop an application with chat and video conferencing thanks to CometChat. Pros The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application. Cons They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation. Alternatives considered [Agora](https://www.capterra.com/p/153433/Agora/) Reason for choosing CometChat CometChat has more variety of integrations. Switched from [Agora](https://www.capterra.com/p/153433/Agora/) Agora.io support is not as helpful as CometChat. And CometChat has more variety of integrations. Review Source Response from CometChat May 19, 2021 Thank you for your kind words and your feedback. Allie T. Company Owner Entertainment Used the software for: 6-12 months ### "Changed Business Model" January 31, 2019 4.0 Pros Relatively easy to use. Intergrates with many platforms. Cons They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem. Review Source James B. CEO Entertainment Used the software for: 2+ years ### "Did not live up to sales agreement" September 4, 2018 3.0 Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have Pros \-Gateways for various platforms to be tied in. -Service to take load off of our servers Cons \-Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen Review Source GF Gregory F. Director Information Technology and Services Used the software for: 2+ years ### "Excellent Software" September 12, 2018 5.0 Pros Integrates really well with Wordpress site and Buddy Press Cons Its expensive and support is a bit slow. They also need a better dashboard Review Source Response from CometChat September 12, 2018 Thanks for your feedback :) It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too! Ashher W. Ceo Broadcast Media Used the software for: I used a free trial ### "Cometchat Is Awesome Application For Communication Needs" June 21, 2021 5.0 Pros It's super easy to integrate To your Website or blog so More of your audiences can interact through Voice, Video,or Even Text messages.. Cons The Company Should Do More advertising For this Amazing Software that is Handy youse for untech person like me, And Make it famous so everyone can Get benefits out of it.. Review Source Response from CometChat June 22, 2021 Thank you for your kind words :) Syed Ehtisham M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Not Happy With The Support" December 14, 2021 3.0 The product is good, but their support is worst Pros Multiple ways of communication for multiple users. Cons Their Support is not good, They tooked a long time to reply until i get really angry. The Support team was not very knowledgeable. Review Source SS Supriya S. Product Operations Head Computer Software Used the software for: 6-12 months ### "Love the product!" August 3, 2018 4.0 Would definitely recommend to give Cometchat a try Pros CometChat is easy breazy to integrate, takes less than 5 minutes to set up on the website. I can customise the chat feel and features without any technical knowledge. Their pricings are modest and acommodate everyone's budget. Cons Support takes time to get back issues are resolved nonetheless. Review Source MS McKenzie S. CEO Venture Capital & Private Equity Used the software for: Less than 6 months ### "Great for Wordpress Apps" December 23, 2020 4.0 It helped us create an online chat community without using Buddypress or an external social network. Pros Enables Wordpress products to offer a light community without heavy coding. Cons The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing CometChat Its super easy to integrate on Wordpress. Review Source NA Neo A. Marketing head Computer Software Used the software for: Less than 6 months ### "Its been only a month but I am lovin' it" July 31, 2018 5.0 Pros We recently developed a healthcare website & our rather new in the industry. Not being from a technical background, I was looking for a product that could be easily integrated and handled. Their support team was quite patient with us, they answered each and every query in detail. We have also implemented their role based access model, this is something which no other product has. I am actually seeing the ROI coming in from that. Till now the experience has been good. I hope this continues Cons Support could be a little better. There is a little bit delay in getting replies from the team but at the end it usually comes together. Review Source KS Kshtiz S. Product Head Computer Software Used the software for: Less than 6 months ### "Easy to integrate, took us barely 5 minutes to set it up on our website" July 31, 2018 4.0 Certainly improved my website's engagement. Pros We wanted SDK for our app. Managed setting it up very quickly. WE did come across some problems but they were taken care of then and there. I especially like their product offerings. I have worked with some chat integrations before, while they were okay, they never had rich features like CometChat. Cons Support is not the best right now but we did manage to receive personalised communication when we reached out to them. Review Source MR Mayer R. Client relation manager Marketing and Advertising Used the software for: Less than 6 months ### "Amazing" July 1, 2020 5.0 Just integrating comet chat made it very easy for clients and service providers to interact Pros How easy it was to integrate and the customer service and the pricing. Cons Everything is working perfectly no cons on my end Review Source NO NOBLE O. Principal Engineer Accounting Used the software for: Less than 6 months ### "Excellent" July 11, 2018 5.0 All applications now appear seamless, no issues with communication thus far Pros I love the monitization features as well as the compatibility of the app during integration with other apps or even into websites. Cons The customer support in North American region could be better. I personally believe that this may be attributed to a difference in time. Review Source DF Darren F. Web Developer Internet Used the software for: 6-12 months ### "Great features but expensive" September 12, 2018 4.0 We used Cometchat on a Buddypress site. Pros The features of Cometchat are really great. Love the way it integrates with Buddypress Cons Really expensive, Customer support and Dashboard not the best Review Source SC Siobhan C. IT Admin Accounting Used the software for: Less than 6 months ### "Best in Class Chat Integration- Love it" July 12, 2018 5.0 Chat Integration Pros Comet chat is so easy to Integrate, It also has very customizable SDK and Loads of other features. Cons The support particularly in North America can be glitchy and it generally takes some time to get in contact with a support staff. Review Source Similar Products Featured