--- title: "CometChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CometChat the right Unified Communications solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176671/CometChat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- CometChat 4.4 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of CometChat Ease of use 4.2 Customer Service 3.4 ## Showing most helpful reviews Showing 1-16 of 16 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FH Filip H. Solutions Architect Used the software for: Less than 1 year ### "Reliable at Scale with Outstanding Support and Fast Integration" November 12, 2026 5.0 CometChat enables us to provide a reliable, scalable messaging experience to a large user base without having to build and operate the underlying messaging infrastructure ourselves. Beyond messaging, advanced content moderation is particularly important for our use case. CometChat allows us to implement moderation policies tailored to our specific requirements, helping us improve user safety and address potential abuse. The combination of scalability, flexibility, and strong customer support allows us to focus on our core product and business challenges rather than maintaining a complex messaging infrastructure. Pros What stands out most about CometChat is the quality of their customer support and their genuine commitment to customer success. The team is highly responsive, proactive, and willing to go the extra mile to understand and address customer needs. We operate CometChat at a significant scale, serving several hundred thousand monthly active users, and can confirm that the platform has proven reliable at this scale. This is an important consideration for organizations looking for a robust messaging solution that can support a large user base. Integration is another major strength. CometChat is straightforward to integrate, and we were able to build and launch our first reliable production version in just a few weeks. This significantly reduced our time to market and allowed us to focus on delivering value to our users rather than building and maintaining messaging infrastructure. Another aspect we particularly appreciate is CometChat's willingness to listen to customer feedback and continuously improve the product. Feature requests are taken seriously, and the team has demonstrated an impressive ability to respond and deliver improvements relatively quickly. Our use case also involves complex content moderation requirements. CometChat's out-of-the-box OpenAI-powered moderation capabilities, configurable through our own rules, were particularly valuable during the initial phase. Their Custom API moderation capabilities offer excellent flexibility to implement more sophisticated, use-case-specific moderation logic while keeping the integration simple. Overall, CometChat combines a reliable, flexible product with a team that genuinely cares about its customers and is committed to evolving the platform alongside their needs. Pricing is also very reasonable considering the capabilities and quality of service provided and compared to industry. Based on our experience, I would confidently recommend CometChat to businesses of any size. Cons Some advanced requirements may go beyond the standard out-of-the-box functionality and require additional customization or product enhancements, However, what makes the difference is CometChat's openness to feedback and their willingness to work collaboratively on solutions. Alternatives considered [Sendbird](https://www.capterra.com/p/150851/SendBird/)[Stream](https://www.capterra.com/p/185894/Stream/) Reasons for choosing CometChat Best price/value. Review Source Verified Reviewer 5.0 November 4, 2026 AI summary based on a full review CometChat provides valuable features that enhance user interaction on platforms, particularly through chat and video. A limitation is the lack of proactive communication regarding new features that could benefit specific use cases. Log in to unlock the full review, detailed ratings, and pros & cons Alejandro Javier V. CEO Used the software for: I used a free trial ### "In addition to having a good system, the support is excellent." May 19, 2021 4.0 I managed to develop an application with chat and video conferencing thanks to CometChat. Pros The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application. Cons They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation. Switched from [Agora](https://www.capterra.com/p/153433/Agora/) Agora.io support is not as helpful as CometChat. And CometChat has more variety of integrations. Alternatives considered [Agora](https://www.capterra.com/p/153433/Agora/) Reasons for choosing CometChat CometChat has more variety of integrations. Review Source Response from CometChat May 19, 2021 Thank you for your kind words and your feedback. Allie T. Company Owner Used the software for: Less than 1 year ### "Changed Business Model" February 8, 2019 4.0 Pros Relatively easy to use. Intergrates with many platforms. Cons They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem. Review Source CEO Used the software for: 3-5 years ### "Did not live up to sales agreement" September 5, 2018 3.0 Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have Pros \-Gateways for various platforms to be tied in. -Service to take load off of our servers Cons \-Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen Review Source Director Used the software for: 3-5 years ### "Excellent Software" September 12, 2018 5.0 Pros Integrates really well with Wordpress site and Buddy Press Cons Its expensive and support is a bit slow. They also need a better dashboard Review Source Response from CometChat September 12, 2018 Thanks for your feedback :) It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too! Ashher W. Ceo Used the software for: I used a free trial ### "Cometchat Is Awesome Application For Communication Needs" June 22, 2021 5.0 Pros It's super easy to integrate To your Website or blog so More of your audiences can interact through Voice, Video,or Even Text messages.. Cons The Company Should Do More advertising For this Amazing Software that is Handy youse for untech person like me, And Make it famous so everyone can Get benefits out of it.. Review Source Response from CometChat June 22, 2021 Thank you for your kind words :) Syed Ehtisham M. CEO Used the software for: Less than 1 year ### "Not Happy With The Support" December 16, 2021 3.0 The product is good, but their support is worst Pros Multiple ways of communication for multiple users. Cons Their Support is not good, They tooked a long time to reply until i get really angry. The Support team was not very knowledgeable. Review Source Supriya S. Product Operations Head Used the software for: Less than 1 year ### "Love the product!" August 6, 2018 4.0 Would definitely recommend to give Cometchat a try Pros CometChat is easy breazy to integrate, takes less than 5 minutes to set up on the website. I can customise the chat feel and features without any technical knowledge. Their pricings are modest and acommodate everyone's budget. Cons Support takes time to get back issues are resolved nonetheless. Review Source CEO Used the software for: Less than 1 year ### "Great for Wordpress Apps" December 24, 2020 4.0 It helped us create an online chat community without using Buddypress or an external social network. Pros Enables Wordpress products to offer a light community without heavy coding. Cons The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing CometChat Its super easy to integrate on Wordpress. Review Source Marketing head Used the software for: Less than 1 year ### "Its been only a month but I am lovin' it" August 1, 2018 5.0 Pros We recently developed a healthcare website & our rather new in the industry. Not being from a technical background, I was looking for a product that could be easily integrated and handled. Their support team was quite patient with us, they answered each and every query in detail. We have also implemented their role based access model, this is something which no other product has. I am actually seeing the ROI coming in from that. Till now the experience has been good. I hope this continues Cons Support could be a little better. There is a little bit delay in getting replies from the team but at the end it usually comes together. Review Source Product Head Used the software for: Less than 1 year ### "Easy to integrate, took us barely 5 minutes to set it up on our website" August 1, 2018 4.0 Certainly improved my website's engagement. Pros We wanted SDK for our app. Managed setting it up very quickly. WE did come across some problems but they were taken care of then and there. I especially like their product offerings. I have worked with some chat integrations before, while they were okay, they never had rich features like CometChat. Cons Support is not the best right now but we did manage to receive personalised communication when we reached out to them. Review Source Client relation manager Used the software for: Less than 1 year ### "Amazing" July 10, 2020 5.0 Just integrating comet chat made it very easy for clients and service providers to interact Pros How easy it was to integrate and the customer service and the pricing. Cons Everything is working perfectly no cons on my end Review Source Principal Engineer Used the software for: Less than 1 year ### "Excellent" July 13, 2018 5.0 All applications now appear seamless, no issues with communication thus far Pros I love the monitization features as well as the compatibility of the app during integration with other apps or even into websites. Cons The customer support in North American region could be better. I personally believe that this may be attributed to a difference in time. Review Source Web Developer Used the software for: Less than 1 year ### "Great features but expensive" September 12, 2018 4.0 We used Cometchat on a Buddypress site. Pros The features of Cometchat are really great. Love the way it integrates with Buddypress Cons Really expensive, Customer support and Dashboard not the best Review Source IT Admin Used the software for: Less than 1 year ### "Best in Class Chat Integration- Love it" July 17, 2018 5.0 Chat Integration Pros Comet chat is so easy to Integrate, It also has very customizable SDK and Loads of other features. Cons The support particularly in North America can be glitchy and it generally takes some time to get in contact with a support staff. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.