--- title: "MyCaseRecords Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MyCaseRecords Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/176715/MyCaseRecords/" page_type: "product" language: "en" --- # MyCaseRecords Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MyCaseRecords ## What is MyCaseRecords? Practice management software for substance abuse cliniks. Functionality includes scheduling, hr, client managemnet, and more. ## What is MyCaseRecords used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyCaseRecords?[Manage this product listing](https://www.g2.com/products/mycaserecords/claim_requests/new?auto=true) ## MyCaseRecords Overview Updated August 2026 AI summary MyCaseRecords provides organizations with electronic medical records, patient case management, and telemedicine capabilities, making it suitable for businesses of all sizes seeking digital solutions for healthcare documentation and coordination. Its feature set includes charting, calendar management, customizable forms, file sharing, and HIPAA compliance, and it offers flexible deployment across cloud, web, and desktop platforms including Linux, Mac, and Windows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyCaseRecords 3.3 (4) VS. [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $55 Per Year Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (4) Ease Of Use 4.3 (1,052) Value For Money 2.0 (2) Value For Money 4.2 (722) Customer Service 2.8 (4) Customer Service 4.4 (984) ## MyCaseRecords alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Exym](https://www.capterra.com/p/41014/Activity-Tracking-System/) [4.5 (54)](https://www.capterra.com/p/41014/Activity-Tracking-System/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/41014/Activity-Tracking-System/) ## FAQs about MyCaseRecords Overview ### What company size and specific industries is MyCaseRecords built for? MyCaseRecords is designed for behavioral health professionals and substance abuse clinics, making it a fit for small to mid-sized organizations in mental health and addiction treatment services. It is built for providers that manage client records, care coordination, and clinical documentation in these specialized healthcare settings. Features and Usability ### What are the key features of MyCaseRecords? MyCaseRecords offers practice management features such as client management, case management, and case list management, plus scheduling and appointment scheduling. It also includes customizable forms, forms management, progress notes, charting, treatment planning, billing and invoicing, reporting and analytics, file sharing, and HIPAA compliant workflows for medical use. Getting Started and Support ### What training and onboarding options does MyCaseRecords offer? MyCaseRecords provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions offer guided remote setup, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does MyCaseRecords offer? MyCaseRecords provides 24/7 live rep and chat support for users who need help at any time. These channels give direct access to assistance, with live rep support suited to immediate issues and chat offering a quick way to ask questions and get guidance. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra reviewers highlight these as the features buyers value most when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) MyCaseRecords includes **HIPAA Compliant** and **Charting**, covering two of the most important capabilities buyers look for in Electronic Medical Records software. However, it does not include **Patient Records Management**. Instead, it offers **Calendar Management** (**51%**), which can still support scheduling and care coordination needs. Together, these features help businesses maintain compliance, document patient care accurately, and keep daily workflows organized. Activity Tracking Track and document all activities across devices, networks, and other systems Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. MyCaseRecords 20 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Customizable Forms: Customize contracts and forms to collect specific information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Referral Management: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 2.8 (4) 2.8 Based on 4 reviews ## Pricing Value for money 2.0 (2) Free Trial Basic $55.00 Per Year Value for money 2.0 (2) 2.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.8 (4) 2.8 Based on 4 reviews ## User reviews Overall rating 3.3 Based on 4 reviews Filter by rating 5(0) 4(2) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent JH John H. Psychologist Mental Health Care ### "MyCaseRecords has the basics for counseling documentation" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 20, 2020 I like the scheduling for multiple counselors and documenting the counseling sessions. Also ability to create one's own templates for documentaitn. Pros Scheduling my clients; ease of documenting Cons There is no integrated way to bill insurance. Reasons for choosing MyCaseRecords Cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZH Zechariah H. Program Coordinator Civic & Social Organization ### "Tedious system that takes longer than paper files." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 15, 2020 This replaced paper files and is even more time intensive, if one can believe that's possible. I would not recommend this to any organizatnio. Pros The best thing about this software is it can be accessed over the internet. Cons It's tedious. Regular users can't make reports. Way to many clicks to accomplish tasks. No option to use pre-filled templates with default options selected. The plain text in notes does not retain its formatting. One is unable to save a draft locally and can lose work easily if internet access is lost. There's no drag and drop ability to deposit files easily in the documents section. It's very clunky and is desgined to give one carpal tunnel with repetitive motion. The databased does not support SQL queries and is not set up as a proper relational database which means lots of duplicate data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chito P. Program Data Specialist Non-Profit Organization Management ### "Simple but Comprehensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 15, 2020 We are a non profit organization providing housing and supportive services for veterans and families. MCR has been very helpful and instrumental in effective case management and in managing the various programs of our organization that eventually allows us achieve outcomes beneficial to our clients and demonstrate our compliance and capability to our funders. Pros 1\. Intuitive format specially for beginners not familiar with the app. This is important in you have many users and when there is frequent turnover among staff. 2. Forms and schedules are very useful and relevant for our case managers. 3. Documentation is straight forward; view feature is very useful. 4. Query on the fly is very helpful, it allows me to sort on the dashboard without exporting the whole data into a spreadsheet. Cons 1\. Some fields are still disconnected (maybe this is our programmers oversight) - discharge dates in the form are not captured in the case detail - disabling condition should be reflected in the clients overall disabling condition - there is formula or algorithm to address this, again maybe it's the programmers issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Michelle J. Director of Behavioral Health Non-Profit Organization Management ### "Customized Case Management Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 9, 2020 This allowed us to convert from paper case files to electronic. The ease of self-audits and external audits is so much easier. There are easy tools for managers to track caseloads, documentation and other measures of their staff. Pros Nearly everything can be customized. That is the biggest pro for our company. Forms can be changed, added or deleted. Some features can be controlled or changed by administrators without going through the software developers. It is easy to use. Support team is responsive. Being that it is web-based, it is accessible from outside the company server, yet still secure. Cons It is not SQL based, so any reports needed must go through the software developers. This is time-consuming and costly. For a company with rapidly changing reporting and data requirements, this has been the biggest obstacle. It is not compatible with medical billing software. Reasons for choosing MyCaseRecords My Case Records was chosen because of their ability to customize the product exactly to our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.