--- title: "ChargeDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChargeDesk Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/176728/ChargeDesk/" page_type: "product" language: "en" --- # ChargeDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChargeDesk ## What is ChargeDesk? Billing support and workflow platform that communicates with help desk to facilitate refunds, charges, coupon management, and more. ## What is ChargeDesk used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChargeDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chargedesk.com&name=ChargeDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChargeDesk 5.0 (4) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $29 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (26,572) Value For Money 5.0 (3) Value For Money 4.4 (20,414) Customer Service 4.7 (3) Customer Service 4.6 (20,672) ## ChargeDesk alternatives [4.4 (3,317)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,742)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,594)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about ChargeDesk Overview ### What company size and specific industries is ChargeDesk built for? ChargeDesk is designed for companies of many sizes that need to accept payments and handle customer support through a helpdesk. It is best suited to service-based businesses and online businesses that manage billing and support in one place, rather than to a specific industry or sector. Features and Usability ### What are the key features of ChargeDesk? ChargeDesk offers billing and invoicing features such as customizable invoices, online invoicing, invoice history, and invoice processing, plus recurring/subscription billing and dunning management. It also includes a billing portal, online payments, electronic payments, multi-currency support, tax calculation, accounting integration, and an API for connecting payment and finance workflows. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does ChargeDesk integrate with? ChargeDesk connects natively to PayPal, PayPal Enterprise Payments, Stripe, and Zendesk Suite. These integrations cover payment processing and customer support workflows, giving ChargeDesk a focused set of connections for handling billing and service interactions across core platforms. Getting Started and Support ### What training and onboarding options does ChargeDesk offer? ChargeDesk provides documentation for teams that need written reference material during setup and ongoing use. This format supports self-paced learning and lets users review product details, steps, and guidance as needed. Getting Started and Support ### What customer support options does ChargeDesk offer? ChargeDesk offers email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support is available here, so support quality, response times, and common issues cannot be assessed from the catalog data provided. ## Features AI summary Based on 17,379 Payment Processing reviews Capterra reviewers highlight these as the features buyers value most when choosing payment processing software: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Debit/Credit Card Processing** (**52%**) ChargeDesk includes **Online Payments**, which gives businesses a way to accept payments digitally and manage transactions more efficiently. However, it does not include **Data Security** or **Debit/Credit Card Processing** among the top buyer priorities. Instead, it offers **Billing & Invoicing** (**45%**), which can still support payment operations by helping teams create invoices, track charges, and manage customer billing in one place, helping businesses stay organized and collect revenue more consistently. Online Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Recurring/Subscription Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service Accounting Integration Integrate with a third-party accounting system API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Billing Portal Gateway through which end users can view past bills and pay current invoices ChargeDesk 14 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Invoice History: Store and view prior invoices for each account/client - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Multi-Currency: Manage and handle various international currencies - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Basic $29.00 Per Feature,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SB Stacey B. Customer Support Manager Consumer Services ### "We used the easy Zendesk integration for quick and efficient processing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 10, 2022 Excellent! Great product! Pros This software gave us every option we needed to bill our customers on recurring payments. We loved the integration options as this gave us the opportunity to work within a single pane of glass. Cons I'm not sure I have any real "cons" to speak of. We merged our product into our parent product and already had another service operational with the main software, so we discontinued our cd usage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Martin L. Managing Member / Partner Building Materials ### "Great product/service. Looking forward to Authorize.net support and have a request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2019 I have not had a real order where I used ChargeDesk. So this still remains to be seen what it is going to be like. Pros Love the fact that I can take an order via Intercom.io chat, enter the order manually, and then send the customer a pay request right via chat (or email). Cons No ApplePay / Google Pay / Microsoft Pay support yet. Wish you could make that happen. It would be great to just push a payment form messages direct in Intercom and they could click on Apple Pay and finish the payment. Also I am a bit conserned sending them a payment form link that goes to ChargeDesk. I have not tested the PayPal gateway option, but ... customer's seem to get more and more careful. And I like it. I think that it is best to use either the official form or to offer a framed in payment page option on my own domain - without incurring any PCI liabilities. But for me it is like this. If I buy something from Pro Produts Sales and then receive a payment request from ChargeDesk, and I don't know what it is, then I would be possibly a bit suspicious. If I get a link to pay via PayPal, not so much. Hope you understand what I am trying to explain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Ben M. Tech Lead Computer Software ### "Good link between various help desks and payment processors." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2019 Help customers take payments/deposits through intercom and email. Pros 1\. Simple and powerful 2. Easy integration w/ Intercom 3. Easy integration w/ Stripe 4. Great support who is always prompt and helpful Cons 1\. UI is usable but a bit dated. 2. Setup can be confusing (but support was there to answer all my questions) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jennifer P. VP of Logistics ### "It's fulfilled my needs and it super easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 28, 2018 I was able to charge customers within my customer service software Pros Very reliable, insanely easy to use, fast, takes only 2 clicks to use, inside of Freshdesk, integrates with paypal and stripe Cons I haven't been able to figure out some of the features, but I'm not a coder by any means. I'm sure with a little guidance, I could figure it out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.