--- title: "ChargeDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChargeDesk Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/176728/ChargeDesk/" page_type: "product" language: "en" publication_date: "2026-10-15" --- # ChargeDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChargeDesk ## What is ChargeDesk? Billing support and workflow platform that communicates with help desk to facilitate refunds, charges, coupon management, and more. ## What is ChargeDesk used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChargeDesk?[Manage this product listing](https://www.g2.com/products/chargedesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChargeDesk 5.0 (4) VS. [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $29 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (26,808) Value For Money 5.0 (3) Value For Money 4.4 (20,625) Customer Service 4.7 (3) Customer Service 4.6 (20,883) ## ChargeDesk alternatives [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,752)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,830)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) ## FAQs about ChargeDesk Overview ### What company size and specific industries is ChargeDesk built for? ChargeDesk is designed for companies of any size that accept payments and handle customer support through a helpdesk. It suits businesses in ecommerce, subscriptions, SaaS, and other service-based sectors where billing and support need to be managed together in one workflow. Features and Usability ### What are the key features of ChargeDesk? ChargeDesk offers billing and invoicing features including customizable invoices, online invoicing, invoice history, and invoice processing. It also includes recurring/subscription billing, dunning management, billing portal access, electronic and online payments, multi-currency support, tax calculation, contact database, accounting integration, and API access for payment and invoice workflows. Integrations ### Which third-party tools and platforms does ChargeDesk integrate with? ChargeDesk integrates with PayPal, PayPal Enterprise Payments, Stripe, and Zendesk Suite. These integrations connect billing and support workflows across payment processing and customer service platforms, giving ChargeDesk coverage for core financial transactions and help desk operations. Getting Started and Support ### What training and onboarding options does ChargeDesk offer? ChargeDesk provides documentation to help teams get started. Documentation offers written reference material for setup steps, feature explanations, and ongoing support during early use and later review. Getting Started and Support ### What customer support options does ChargeDesk offer? ChargeDesk offers email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support quality is available, so there is no documented evidence about response times, helpfulness, or common frustrations. Support experience details are not provided in the catalog data. ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of Payment Processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) ChargeDesk includes **Online Payments**. However, it does not offer **Data Security** or **Mobile Access**. With **Online Payments**, businesses can accept digital transactions more efficiently, helping teams process customer payments faster and support a more convenient checkout experience. Online Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Recurring/Subscription Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accounting Integration Integrate with a third-party accounting system API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers ChargeDesk 15 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Invoice History: Store and view prior invoices for each account/client - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Multi-Currency: Manage and handle various international currencies - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Basic $29.00 Per Feature,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Stacey F. Customer Support Manager Used the software for: 1-3 years ### "We used the easy Zendesk integration for quick and efficient processing" 5.0 June 16, 2022 Excellent! Great product! Pros This software gave us every option we needed to bill our customers on recurring payments. We loved the integration options as this gave us the opportunity to work within a single pane of glass. Cons I'm not sure I have any real "cons" to speak of. We merged our product into our parent product and already had another service operational with the main software, so we discontinued our cd usage. MM Managing Member / Partner Managing Member / Partner Used the software for: Less than 1 year ### "Great product/service. Looking forward to Authorize.net support and have a request" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2019 I have not had a real order where I used ChargeDesk. So this still remains to be seen what it is going to be like. Pros Love the fact that I can take an order via Intercom.io chat, enter the order manually, and then send the customer a pay request right via chat (or email). Cons No ApplePay / Google Pay / Microsoft Pay support yet. Wish you could make that happen. It would be great to just push a payment form messages direct in Intercom and they could click on Apple Pay and finish the payment. Also I am a bit conserned sending them a payment form link that goes to ChargeDesk. I have not tested the PayPal gateway option, but ... customer's seem to get more and more careful. And I like it. I think that it is best to use either the official form or to offer a framed in payment page option on my own domain - without incurring any PCI liabilities. But for me it is like this. If I buy something from Pro Produts Sales and then receive a payment request from ChargeDesk, and I don't know what it is, then I would be possibly a bit suspicious. If I get a link to pay via PayPal, not so much. Hope you understand what I am trying to explain. VO VP of Logistics VP of Logistics Used the software for: Less than 1 year ### "It's fulfilled my needs and it super easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 29, 2018 I was able to charge customers within my customer service software Pros Very reliable, insanely easy to use, fast, takes only 2 clicks to use, inside of Freshdesk, integrates with paypal and stripe Cons I haven't been able to figure out some of the features, but I'm not a coder by any means. I'm sure with a little guidance, I could figure it out. TL Tech Lead Tech Lead Used the software for: Less than 1 year ### "Good link between various help desks and payment processors." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2019 Help customers take payments/deposits through intercom and email. Pros 1\. Simple and powerful 2. Easy integration w/ Intercom 3. Easy integration w/ Stripe 4. Great support who is always prompt and helpful Cons 1\. UI is usable but a bit dated. 2. Setup can be confusing (but support was there to answer all my questions) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.