Best For

Trail is designed for hospitality & leisure businesses; restaurants, takeaways, food service, pubs, bars, hotels, gyms and more.

Product Details

Trail is the new way to run restaurants, cafes, bars and pubs. An incredibly simple app guides teams through their day, step-by-step, from opening checks and food safety to cashing up. Checklists and forms replace paper logbooks, for a safe digital record. Reports & alerts give the business complete visibility and control over efficient operations. And when integrated with ePOS, rotas and other systems, Trail becomes the central operational hub for the entire organisation.

Contact Details

Trail

https://trailapp.com/

Founded in 2014

Located in United Kingdom

Trail Pricing Overview

Trail pricing starts at $38.00 per month, per user.There is not a free version of Trail.Trail does offer a free trial.See additional pricing details for Trail below.

Some of Trail's Customers
Digital Compiance
Daily Guide for Teams

Starting Price

  • $38.00/month/user
  • Per site per month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Trail Features

Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management

Trail Reviews

Showing all 3 reviews
Overall
4.7/5
Ease of Use
5/5
Customer Service
5/5
Katrin T.
Compliance Manager
Hospitality, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 22, 2019

“Love it!”

ProsI like that its simple to use, we rarely provide training to our guys, they just bought into the idea straight away. Easy to chop and change as and when I need to. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it.
ConsI honestly don't have anything negative to say. Few tweaks may have needed in the beginning that these were all addressed promptly. Development guys are clearly working very hard to ensure that software is at its best.

Vendor Response

By Trail on November 26, 2019
Hey Kat, Thank you for such lovely feedback. I can't believe it's already been 2+ years since we started working together! We are so pleased to be part of the incredible culture you've built at NWTC. We have some exciting developments coming up and as always will be reaching out for your feedback to make sure we are building the right things! Thanks, Team Trail
Reviewer Source 
Source: Capterra
November 22, 2019
Hugh P.
Franchise Manager
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 18, 2019

“Trail Review from IP”

OverallVery positive, it's a tool we are using more and more with a variety of additional uses such as internal audits and alerts. The Trail team have been great in any support we need, and super responsive.
ProsIt's a great way for task managing a multi-site business, maintaining both consistency in our operation and keeping on top of all our key daily tasks. We can also keep a live track of how each of our sites operate and help out on any issues that occur over the day.
ConsIt would be great to have the software as an app in time, as its a little clunky to use while out an about on mobile. Better data collection for audits and analytics would be a nice feature.

Vendor Response

By Trail on November 25, 2019
Hey Hugh, Thanks for taking the time to give feedback. It's so great to hear you've had such a positive experience with our support team. We hear you on the native app. We've recently added faster photo uploads and full offline functionality to the web app but there are definitely still benefits to an iOS/Android app. We have some more advanced reporting coming your way early next year and then hopefully we can look at native apps. As always, we'll keep you posted! We're delighted to have been part of your growth and look forward to your exciting growth plans for next year and beyond! Thanks, Team Trail
Reviewer Source 
Source: Capterra
November 18, 2019
Cally B.
Head of Restaurant Development
Hospitality, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 15, 2019

“Game Changing Tool and Customer Service is Second to None”

OverallThe customer service is genuinely second to none. Everyone is so helpful and always willing to try and make things work the way the business needs it to. Help is always accessible - both for technical issues/queries and for practical advise.
ProsThe ease of use and ability to amend and add tasks as and when needed. The versatility of the tasks for different uses is brilliant and being able to manage everything directly from your phone or laptop, rather than large folders of paperwork being reprinted is eco friendly, cost effective and convenient.
ConsThere are still few outstanding functions that would be really helpful but there is always an open dialogue on this and development is constant.

Vendor Response

By Trail on November 25, 2019
Hey Cally, Thank you so much for your kind words and for being an absolute pleasure to work with. We see customer support as one of Trail's core values and so we couldn't be more proud of this review And of course our incredible support team! Thanks, Team Trail
Reviewer Source 
Source: Capterra
November 15, 2019