--- title: "Trail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Trail Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more." source_url: "https://www.capterra.com/p/176765/Trail/" page_type: "product" language: "en" --- # Trail Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Trail ## What is Trail? Trail is the intelligent operations platform built for hospitality and leisure. It replaces paper logbooks and scattered processes with digital checklists that guide teams through daily tasks – from food safety and compliance to opening checks and cashing up. With over 300 million tasks completed across 40+ countries, Trail helps operators stay compliant, protect their brand and boost team productivity. Trail Evo with AI Copilot delivers instant answers to staff questions like "What's our allergen policy?" in seconds. Real-time alerts flag issues before they escalate, and one-click policy rollouts keep everyone aligned. Key features: - Digital checklists with photo evidence - Temperature monitoring via sensor integrations - Incident reporting and audit trails - Performance dashboards and reports - Integrations with ePOS, rotas and 1,500+ apps Primary Authority partnership assured. 14-day free trial, no credit card required. ## What is Trail used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £38 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theaccessgroup.com/en-gb/construction/products/fonn/&name=Trail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trail 4.9 (7) VS. [4.9 (4,798)](https://www.capterra.com/p/228571/Yodeck/reviews/) Starting Price £38 Usage Based, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.8 (659) Value For Money 4.7 (7) Value For Money 4.8 (536) Customer Service 5.0 (7) Customer Service 4.7 (573) ## Trail alternatives [4.1 (553)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (659)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [KickFin](https://www.capterra.com/p/217029/KickFin/) [4.9 (117)](https://www.capterra.com/p/217029/KickFin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217029/KickFin/) [View all alternatives](https://www.capterra.com/p/176765/Trail/alternatives/) ## FAQs about Trail Overview ### What company size and specific industries is Trail built for? Trail is designed for restaurants, pubs, bars, cafés, hotels, and multi-site hospitality operators. It suits businesses in the hospitality sector that need help with daily task management and compliance, especially organizations running multiple locations and seeking a system built around operational and regulatory requirements. Features and Usability ### What are the key features of Trail? Trail offers AI Copilot, API access, and third-party integrations alongside access controls and permissions for account management. It also includes order management, table management, kitchen/menu management, inventory and stock management, billing and invoicing, customer history, and reporting tools such as activity dashboards, customizable reports, and real-time analytics. Pricing ### How much does it cost and what fees or limitations are included? Trail starts at £38 per month for the Team plan, with Standard at £75 per month and Trail Evo at £82.5 per month. Enterprise pricing is not listed. A free trial is available, and each plan is usage based. Integrations ### Which third-party tools and platforms does Trail integrate with? Trail integrates with Google Drive, Microsoft Excel, Microsoft Teams, Slack, Zapier, Deputy, Planday, and SafetyCulture, with additional connections for Epos Now, Access EPos, Checkit, Fourth, Navitas Compliance, Nutritics, Tenzo, and Access Maintain Evo. It also connects to Epos Now WooCommerce Integration. Getting Started and Support ### What training and onboarding options does Trail offer? Trail provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does Trail offer? Trail offers Email/Help Desk, Knowledge Base, Phone Support, and Chat for customer assistance. These channels give users direct ways to get help and find answers, though no reviewer feedback is available here to describe response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 1,432 Restaurant Management reviews Not all restaurant management software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Order Entry** (**54%** of reviewers rated this feature as critical) - **Online Ordering** (**46%**) - **Order Management** (**45%**) Trail includes **Order Management**, giving restaurants a way to track and coordinate orders as they move through daily operations. However, it does not offer **Order Entry** or **Online Ordering**. Instead, it provides **Reporting/Analytics** (**41%**) and **Kitchen/Menu Management** (**45%**), which can help teams monitor performance trends and keep menus and kitchen workflows organized, helping businesses make informed decisions and maintain smoother back-of-house operations. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Trail 21 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.7 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/176765/Trail/pricing/) Team £38.00 Usage Based,Per Month It includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support Standard £75.00 Usage Based,Per Month It includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support - Reporting Dashboards - Task Prioritisation - Custom User Roles - Corrective Actions - Customisable Reports - Daily & Weekly Digests Trail Evo £82.50 Usage Based,Per Month It includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support - Reporting Dashboards - Task Prioritisation - Custom User Roles - Corrective Actions - Customisable Reports - Daily & Weekly Digests - Document Storage - Custom Policy Management - Push Notifications - APIs & Integrations - Employee Recognition - Employee Posts/Engagement - Access Evo Included - AI Co-Pilot - Live Notification Feeds - SSO Enterprise Custom Pricing It includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support - Reporting Dashboards - Task Prioritisation - Custom User Roles - Corrective Actions - Customisable Reports - Daily & Weekly Digests - Document Storage - Custom Policy Management - Push Notifications - APIs & Integrations - Employee Recognition - Employee Posts/Engagement - Access Evo Included - AI Co-Pilot - Live Notification Feeds - SSO - AI Analytics Value for money 4.7 (7) 4.7 Based on 7 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Deputy](https://www.capterra.com/p/167811/Deputy/)[ Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[ SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Mike G. Chef Restaurants ### "Simple restaurant management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2022 Really simple to set up - it now runs all our daily processes Pros Trail is incredibly easy to set up - I had staff switched over on day 1 and we haven't looked back Cons I'd like to connect it to my staffing tools Reasons for choosing Trail It was time to digitise all our processes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Georgia P. Manager Hospitality ### "Amazing features and even better customer support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2021 Pros Taking our old open and close lists and various forms required by council to online. Cons The generated reports take some time (no more than 30 minutes though) to generate which is a bit annoying. Alternatives considered [Jolt](https://www.capterra.com/p/146384/Jolt/) Reasons for choosing Trail We compared many programs/apps for taking all our paperwork and procedures digital. The pros list for Trail far outdid its competitors with very little cons. The 30 day free trial meant that we could upload and create the content before implementing and make sure that we get it right before introducing it to the team. The other companies wanted us to pay up front, with many hidden fees and setup costs whereas the Trail team helped us set it up, and optimise the tools from the get go without any credit card details. It was the personalised service the Trail team offered me and answered all my questions super quickly. Getting Trail was one of the best decisions we made. To sum it up - easy, friendly and effective service, has tidied up our office and streamlined our procedures more than we thought imaginable! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2022 Glad to help! MB Marcus B. Director Retail ### "Great Software, Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2021 We have a 5 start score from our EHO. I am very much looking forward to exploring the options that the reporting functions will bring. Pros We used Trail primarily to deal with the transition from a paper system to a digital system and it has worked perfectly, I never have to worry about losing records and most importantly, our EHO is very impressed with it. Trail is very easy to use, it can be customised easily to accommodate those little eccentricates that businesses have, if you are not sure what you need then there are also loads and loads of templates to use. There were a few unique data forms that we use and were not initially available on the Trail library, but the incredibly helpful team built them for us bespoke, and they were in use by our team the very next day. The Trail team are extremely helpful, they are always on hand to provide clear and prompt solutions to any issues I present to them. Cons Any issues that I have had seem to have been promptly sorted by the Trail team. Reasons for choosing Trail Trail seemed to be more in tune with our requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2022 Congrats on the 5 stars! NP Nicole P. Exec Chef Hospitality ### "Trail Revolutionised School Kitchens" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2020 Trail has been supporting us from Day 1 and we can not imagine Chefs in Schools without Trail. Pros This software allows us to function as a restaurant kitchen and helps us oversee 27 sites/ schools Cons EHO inspectors are not yet use to the app in schools therefore putting pressure on the chefs when doing visits Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 15, 2022 We're super proud to support the great work done at Chefs in Schools KT Katrin T. Compliance Manager Hospitality ### "Love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2019 Pros I like that its simple to use, we rarely provide training to our guys, they just bought into the idea straight away. Easy to chop and change as and when I need to. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it. Cons I honestly don't have anything negative to say. Few tweaks may have needed in the beginning that these were all addressed promptly. Development guys are clearly working very hard to ensure that software is at its best. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 26, 2019 Hey Kat, Thank you for such lovely feedback. I can't believe it's already been 2+ years since we started working together! We are so pleased to be part of the incredible culture you've built at NWTC. We have some exciting developments coming up and as always will be reaching out for your feedback to make sure we are building the right things! Thanks, Team Trail HP Hugh P. Franchise Manager Hospitality ### "Trail Review from IP" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 18, 2019 Very positive, it's a tool we are using more and more with a variety of additional uses such as internal audits and alerts. The Trail team have been great in any support we need, and super responsive. Pros It's a great way for task managing a multi-site business, maintaining both consistency in our operation and keeping on top of all our key daily tasks. We can also keep a live track of how each of our sites operate and help out on any issues that occur over the day. Cons It would be great to have the software as an app in time, as its a little clunky to use while out an about on mobile. Better data collection for audits and analytics would be a nice feature. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 13, 2021 Hey Hugh, Thanks for taking the time to give feedback. It's so great to hear you've had such a positive experience with our support team. We hear you on the native app. We've recently added faster photo uploads and full offline functionality to the web app but there are definitely still benefits to an iOS/Android app. We have some more advanced reporting coming your way early next year and then hopefully we can look at native apps. As always, we'll keep you posted. We're delighted to have been part of your growth and look forward to your exciting growth plans for next year and beyond! Thanks, Team Trail CB Cally B. Head of Restaurant Development Hospitality ### "Game Changing Tool and Customer Service is Second to None" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2019 The customer service is genuinely second to none. Everyone is so helpful and always willing to try and make things work the way the business needs it to. Help is always accessible - both for technical issues/queries and for practical advise. Pros The ease of use and ability to amend and add tasks as and when needed. The versatility of the tasks for different uses is brilliant and being able to manage everything directly from your phone or laptop, rather than large folders of paperwork being reprinted is eco friendly, cost effective and convenient. Cons There are still few outstanding functions that would be really helpful but there is always an open dialogue on this and development is constant. Reasons for choosing Trail Very user friendly and accessible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2019 Hey Cally, Thank you so much for your kind words and for being an absolute pleasure to work with. We see customer support as one of Trail's core values and so we couldn't be more proud of this review And of course our incredible support team! Thanks, Team Trail [View all Reviews](https://www.capterra.com/p/176765/Trail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.